# Page 9 | AscendTMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is AscendTMS the right Transportation Management solution for you? Explore 361 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/reviews

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AscendTMS

4.9 (361)

[View alternatives](https://www.capterra.com/p/122488/AscendTMS-Logistics-Software/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of AscendTMS

## Showing most helpful reviews

Showing 201-225 of 361 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

hF

hicham F.  
intership  
Import and Export  
Used the software for: I used a free trial

### "intership"

March 15, 2022

4.0

i don't have a experiences

Pros

simple access to control transport management

Cons

simple access to control transport management and cost of software is hight

Reason for choosing AscendTMS

most popular TMS in the world

Review Source

Response from InMotion Global

March 17, 2022

Thanks, my friend. We truly appreciate you positive and AMAZING review of AscendTMS!!!

QH

QUINCY H.  
COORDINATOR  
  
Used the software for: 6-12 months

### "OVERALL , A VERY USER FRIENDLY TMS SYSTEM. "

January 18, 2018

4.0

Pros

STRAIGHT FORWARD, CLEAN AND SIMPLE INTERFACE . LIKE THE FACT YOU CAN ACCESS IT FROM PRACTICALLY ANYWHERE AND ENJOY THE SAME FUNCTIONALITY EVEN ON A CELL PHONE

Cons

\* NO CARRIER ON BOARDING INTERGRATION \* LOAD REPORTS- SHOULD NOT HAVE TO RE-ENTER SEARCH CRITERIA EVERY TIME YOU BACK OUT OF THE SCREEN , A SEPERATE WINDOW WOULD BE AWESOME. \* DELAY AND RE-SORT THAT OCCURS WHEN POSTING LOADS TO LOAD BOARDS FROM WITHIN THE SOFTWARE NEEDS TO BE REMEDIED. \* ON LOAD REPORTS, WE NEED TO BE ABLE TO SEE CARRIERS PHONE #'S IN THE EXPORTED EXCEL SHEET

Review Source

Thomas P.  
Freight Broker  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "I love it!"

August 10, 2018

5.0

Overall, I am very impressed with this product. I would definitely recommend this to a friend.

Pros

I love that this product is extremely user friendly. I can easily build loads and get Rate Cons out quickly.

Cons

There is not a lot that I don't love about this product, although I would like for the mobile version to be easier to use and faster.

Review Source

AJ

AMBER J.  
CARRIER SALES MANGER  
  
Used the software for: 6-12 months

### "EASY, HELPFUL, FASTER WAY TO SEND THINGS TO CARRIERS"

January 18, 2018

5.0

Pros

I LIKE THAT IT IS EASY TO FOLLOW. ITS EASY TO SHOW PEOPLE HOW TO USE IT WHEN TRAINING. I ALSO LIKE THAT IT SAVES THE LOAD WHENVER YOU HAVE TO GO OUT OF IT THAT MAKES IT ALOT EAISER TO SAVE AND GO BACK IN.

Cons

SOMETIME IT FREEZES. WHENEVER YOUR PUTTING IN THE DELIVERY PLACES IT MAKE THE FIRST STOP ALWAYS APPEAR AND YOU HAVE TO GO IN IT AND CHANGE THE NAME AGAIN. IF YOU DO NOT RELIZE IT DID THIS IT WILL SEND WITH ALL DELIVERY ADDRESSES BEING THE SAME WHEN ITS NOT. THIS HAS HAPPEND TO BE EVERY TIME UNLESS THE ADDRESS IS ALREADY ADDED.

Review Source

Nurfad N.  
President international logistics  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "Exactly what a transportation logistics provider needs"

September 18, 2020

5.0

I am satisfied completely with the overall TMS system.

Pros

I would recommend to use if you are looking for full functionality. I like the ease of use with so many options to choose from.

Cons

There is really nothing that I can pinpoint.

Review Source

Response from InMotion Global

September 21, 2020

Thank you SO MUCH, Nurfad. You are THE BEST. We truly appreciate you as a happy AscendTMS customer. The AscendTMS Team.

AK

Arianna K.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Best and most affordable TMS for starting brokers."

March 31, 2022

5.0

Pros

The accounting side is super simple to use. Upload your POD and click send. All reports are exportable and they partner with Quickbooks. We dont use it but it looks cool. Building the loads took some doing but once you get it down the software is fairly easy to use.

Cons

Not being able to open up more than one window. That will drive you nuts.

Review Source

Response from InMotion Global

April 6, 2022

You ROCK, Arianna!!! Thanks for your AMAZING AscendTMS review. Your friends at AscendTMS!!!

KS

Kenon S.  
President  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Top of the Line"

February 7, 2017

5.0

This is a " one stop shop " as a freight broker,it has everything that you need. Also if you request a particular feature,they will add it for you.

Pros

Always adding new features.

Review Source

Response from InMotion Global

February 7, 2017

Kenon - thank you so much for the 5 star review. Please spread the word! Best wishes. The AscendTMS Team

JH

Jeremiah H.  
Transportation Manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Exactly what we needed!"

August 8, 2019

5.0

Our business was expanding and our current software could not keep up. AscendTMS defiantly came to the rescue. I had been keeping my eye on the software for a few months but had not moved to it thinking the transition would be tough. I was wrong! Easy transition! My only regret is not doing it sooner. Great staff behind this product.

Pros

Web-based, no software to install, great support, load board integration.

Cons

None so far. I am very happy with the software in our application.

Switched from

[Google Drive](https://www.capterra.com/p/161425/Drive/)

Needed something scalable

Review Source

Response from InMotion Global

August 9, 2019

Jeremiah - thanks SO MUCH for the AMAZING review. You rock! The AscendTMS Team.

ST

Samantha T.  
Operations Manager  
  
Used the software for: 6-12 months

### "Great! Super easy and efficient! "

December 5, 2017

5.0

It is so easy for my team to use! It looks good, and it makes everything very simplistic but at the same time caters to our needs!

Pros

I love the easy access to the load board, how easily loads are moved throughout the pipeline, and the over all look of the software.

Cons

I wish there was a way to pull up reports, and then go back to the screen they were filtered on. I hate that I can filter out a specific report, and then if I want to go back to click on another load, the search fields are wiped clean.

Review Source

Response from InMotion Global

December 6, 2017

Fantastic review, Samantha. Thank you so much. The AscendTMS Team.

CB

Catherine B.  
CFO  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "AscendTMS Support"

July 16, 2020

5.0

I'm a new user of the AscendTMS platform. We billed the wrong customer and I needed help to get the information and documents to show the correct customer. I emailed support and received a response within a few hours on the same business day from \[SENSITIVE CONTENT HIDDEN\]. She understood my question and told me very concisely on how to correct the customer. The problem easily solved from great support service!

Pros

The product is very easy to use and is pretty much point and click through my daily processes.

Cons

I'm new to AscendTMS so at don't have any suggestions at this point. I did try to seach the "help" documents before I contacted support, but I didn't find anything to help me fix the problem on my own.

Review Source

Response from InMotion Global

July 17, 2020

AMAZING REVIEW!!! Thank you so much, Catherine. The AscendTMS family.

SD

Steven D.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "From a start up to a big business you cannot go wrong."

June 4, 2018

5.0

Pros

It is user friendly, and if you need to reach someone they are always available. That's big because in today's world customer service has gone down. Not with Ascend!

Cons

None to report. I really have nothing bad to say. I guess it would be nice if they added a CRM and a full accounting system. Not their focus, but with such a great TMS I bet those products would be awesome as well if they rolled them out.

Review Source

Response from InMotion Global

June 6, 2018

Steven - thanks for the amazing review. It's truly appreciated. We will continue to give you A+++ service for our A+++ TMS software. :-)

EM

Erwin M.  
CONSULTANT  
Transportation/Trucking/Railroad  
Used the software for: I used a free trial

### "master logistics review"

April 19, 2023

5.0

good at this point support has been helpful. particularly \[sensitive content hidden\] and the rest of the support team

Pros

hopefully the intergration will be the determining factor

Cons

no complaints at this joint just starting

Reason for choosing AscendTMS

ease of use

Review Source

Response from InMotion Global

April 20, 2023

AMAZING AMAZING AMAZING!!!! Thank you.

ML

Mitchell L.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: I used a free trial

### "Great TMS for my brokerage startup!"

January 21, 2022

5.0

Pros

The software is easy to use and navigate. Great features and automation of daily tasks. Integration with load boards and accounting and factoring companies makes it possible to automate daily processes from booking a load to invoicing.

Cons

The UI is not as up-to-date as some of the competition and mobile experience is somewhat lacking. However, those were not my #1 requirements since we work mostly on desktops with large screens.

Review Source

Response from InMotion Global

January 25, 2022

WOW, Mitchell - thank you for for such a wonderful review. You are THE BEST! The AscendTMS Team.

BS

Bobby S.  
Vice President of Sales  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Easy to use and getting better!"

February 14, 2017

5.0

I started working at a new brokerage and they were using KeyPoint. We needed a solution that was easier to use and more visible. We researched quite a few options and decided on Ascend for a few reasons. First would be the ease of use and the simplicity of the system. It makes training simple as everything is very self explanatory and they have plenty of tutorial videos to watch, if you don't understand something. More importantly the team at Ascend was always willing to hear and issues and complaints and then actually work towards solutions. So to sum up the experience, we are very happy and every time there is a release, it seems they are making the software even more effective and efficient. We have no plans of changing systems as we grow and have 30 people using the systems every single day.

Pros

Ease of use and reporting.

Cons

Seems to be asset carrier focused, but they are making changes often to support the brokerage model.

Review Source

Response from InMotion Global

February 15, 2017

Bobby - thank you so much for your very kind and considerate review. It is greatly appreciated. Enjoy AscendTMS!!! The AscendTMS Team

KD

Kenneth D.  
IT  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "AscendTMS Logistics Software Review"

April 22, 2021

5.0

I have been in with a few reps \[SENSITIVE CONTENT HIDDEN\] is my go to. she really goes out of her way to help.

Pros

Ease of access to all departments, And the integration for factoring is a huge help in our industry.

Cons

Sometimes it is a little slow to Load but not very often

Review Source

Response from InMotion Global

April 26, 2021

Wow wow WOW! Thanks for your AMAZING review, Kenneth. You are THE BEST! The AscendTMS Team.

AB

Adam B.  
Managing Broker  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Exceeding Happy "

September 23, 2020

5.0

Management and customer service team will come together, to help you succeed using this software!

Pros

Easy to use! Links well with all load boards! Helpful staff.

Cons

Nothing. Software is wonderful! Staff very helpful! I have no complaints.

Review Source

Response from InMotion Global

September 25, 2020

Thank you SO much, Adam. You ROCK!!! . The AscendTMS Team

CC

Chris C.  
A/R Manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Great User Friendly Software!"

April 26, 2019

5.0

Our brokers would sometimes change things after we had processed the load. Of course, we heard the it wasn't me! They now have an accountability feature which tells who changed what. Solved a lot of disagreements and problems.

Pros

Ease of use and functionality. Does everything it promises.

Cons

Can't think of a thing. They are constantly making improvements and they are responsive when you need anything extra.

Review Source

KI

Karissa I.  
Operations Manager  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Ascend TMS"

February 8, 2019

5.0

I love the ease. It take no time at all to get the system down to where you need it for your business.

Pros

I love the ease and efficiency of the software. Makes my job as an accountant so much easier.

Cons

I don't have a least favorite. I love the tutorial videos they have to show you if you need help.

Review Source

Response from InMotion Global

February 13, 2019

WOW - thanks SO MUCH Karissa! We appreciate all of your kind words. The AscendTMS Team.

tL

tobi L.  
owner  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "RCA Logistics"

June 7, 2022

5.0

Pros

Being EDI compatible was extremely useful. The back office support in getting started has been excellent.

Cons

Once the integration of My Carrier Packets is completed it will streamline things a lot

Switched from

[ITS Dispatch](https://www.capterra.com/p/106760/ITS-Dispatch/)

ITS was not EDI compatible

Review Source

Response from InMotion Global

June 8, 2022

What an AMAZING review, Tobi. Thank you!!!

JL

Joseph L.  
COO  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great Support"

May 6, 2020

5.0

Has been great and support is always there to help us through questions and problems.

Pros

You can jump into and start using! No demo, 3 month setup, no contract pay by user not fleet size

Cons

While the software is one size fits all there enough customization and work around to get the job done. My back office reports that they would like better settlements.

Alternatives considered

[Transport Pro](https://www.capterra.com/p/147221/Transport-Pro/)

Reason for choosing AscendTMS

Ease of entry and better pricing for our needs.

Review Source

Response from InMotion Global

May 12, 2020

What an AMAZING review, Joseph. Thank you so much!!! The AscendTMS team.

RJ

Roderick J.  
Manager  
Transportation/Trucking/Railroad  
Used the software for: I used a free trial

### "Easy To Use"

July 10, 2021

5.0

So far it has been Outstanding!

Pros

Tutorial lessons given to help you understand every aspect of the TMS.

Cons

No cons at the moment that I can think to list.

Review Source

Response from InMotion Global

July 12, 2021

WOW - thanks for the AMAZING REVIEW Roderick. You ROCK!!! The AscendTMS Family.

JB

Jerry B.  
Safety Director  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "It is user friendly."

January 19, 2018

5.0

AS Safety Director of SEC Transportation Inc I can easily find driver information such as all active and inactive drivers. Also I can get information on our trucks and trailers including if it is company oned equipment or owner/operator equipment.

Pros

Again it is user friendly. You do not have to jump through a lot of hoops to get the information you need. The information can be easily updated.

Cons

The information would be more easily found if it was all in alphabetical order. Also it would help if dates were in chronological order.

Review Source

SC

Shenika C.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Very Convenient and Great Customer Service "

May 18, 2021

5.0

We love all the capabilities of AscendTMS. We are highly satisfied with all the features of the program.

Pros

My team loves the organization, structure and integrations of the system!

Cons

We really have not had any issues. Currently satisfied!

Review Source

Response from InMotion Global

May 19, 2021

Wowzer, Shenika! Thanks for the AMAZING AscendTMS review. You are the BEST. The AscendTMS team.

EW

Earl W.  
Vice President  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "So easy so kind!!!"

September 5, 2019

5.0

Pros

I like that I can actually work this system. When it comes to a system I need something easy and reliable.

Cons

There is nothing that I don't like. I love this system and what this company has done to make my business a success.

Review Source

Response from InMotion Global

September 6, 2019

What an amazing review. Thank you SO much. The AscendTMS Team.

DM

Doug M.  
Off Site Consultant  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "AscendTMS "

August 30, 2020

5.0

Pros

So far it appears that every time we run into a snag, customer service and the team have moved us right through with minimal effort on our part.

Cons

I feel that everything offered is on par with our current needs.

Review Source

Response from InMotion Global

September 17, 2020

Doug, - you are AMAZING. Thanks for the amazing review . The AscendTMS Team

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