# Page 2 | SilkStart MultiChapter Software 2026: Features, Integrations, Pros & Cons | Capterra > Page 2 - Capterra's in-depth exploration of SilkStart MultiChapter Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of SilkStart MultiChapter Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/122491/SilkStart --- Page 2 - SilkStart MultiChapter Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. SilkStart MultiChapter ## User reviews MB Martin B. Operations and Member Services Manager Non-Profit Organization Management ### "Great choice for small to medium sized not-for-profits." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 8, 2016 One my major tasks in my first year of employment was to select a new platform for our ageing website and to find an AMS so that we could consolidate our various contacts. I researched a number of options and finally settled on SilkStart. Silkstart offers current technology (updates are frequently rolled out), fresh, modern looking templates and a robust contact/event management system. The pricing is comparable to other more popular software solutions without the burden of a contract. The staff have been fantastic, and the transition was very smooth. It was also important that we find a Candian solution to our needs. I would not hesitate to recommend SilkStart. Pros Cost effective, fresh templates. various design options with the use of the many widgets available. Cons Not really a con, but the SilkStart is targeting a segment of the not-for-profit market. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 24, 2016 Thanks Martin. We pride ourselves on making the transition to SilkStart a painless experience and I'm glad to hear that you're finding SilkStart's features robust. Our modern website templates and technology help your organization stand out online and I'm glad to see this helped us stand out over the competition. SK Stephen K. Content Chef Marketing and Advertising ### "Good System If You Keep an Ace at the Controls" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 8, 2016 We use SilkStart on behalf of our communication system clients. It is a solid platform but do not fool yourself into thinking it is turnkey. You must have an ace pilot at the controls in order for SilkStart to do everything they tell you it will do. We relay heavily on support, which is good. The system could be more configurable and it ought to (but doesn't) include SMS. Pros The user interface and the support. Cons It is not as configurable as it should be. We think that for the price it should be doing more for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 23, 2016 Stephen, Thanks so much for your review. You are absolutely right that AMS platforms are like a vehicle that requires someone at the controls. We're delighted you rate our support, features and functionality so highly and hope we can continue to make it deliver increasing value to you. AJ Annie J. Vice President Civic & Social Organization ### "Great member management platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 14, 2016 Pros Our organization is thrilled with our new website backed by SilkStart’s robust platform. With this website, we get the best of both worlds: an award-winning website that projects a modern online image, without having to spend the effort to put it together. From the beginning, our site has been easy to use and we can make our own updates with no technical skills required. The features they develop are exactly what we need. SilkStart gets organizations. Truly. End of story. If we do run into any snags, Silkstart’s topflight customer service is super responsive. Silkstart takes care of us by providing a highly customizable event calendar to suits our needs as event organizers, but also provides a seamless one-stop registration, payment, and feedback experience to out without changing pages. Thank you SilkStart for making managing 700 members so easy. Cons That their software is proprietary. While we've never had a problem with this company, before we came to Silkstart we were left high-and-dry when our web builder went out of business. We were so impressed with Silkstart that we were willing to try again, but we are cognizant that we would have to start from scratch if the same thing happened to them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Kelsey B. Event Co-Ordinator/ Membership Manager ### "DigiBC SilkStart Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.5 4.5 Likelihood to Recommend 8/10 May 18, 2016 Pros We needed a website that tied together online registration with our member database, job board, event calendar, and news articles. SilkStart delivered with a mobile-friendly platform that presents our organization to the public in a professional and modern manner. Their support team is always there to respond to our questions and assists us in improving our site. Cons Sometimes the software is less intuitive than desired for task at hand. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YM Yves M. President Civic & Social Organization ### "BC Paralegal Association Website" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2016 Pros The system is really easy to use and the support provided has been great. Cons At this time, I cannot think of anything that I like the least. Still figuring out all the features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Alan G. President ### "The team works diligently with you and your members" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 26, 2015 As the newly elected President of the Italian American Studies Association, I knew that our website required a redesign. Only three years earlier, our organization updated our website, but it had issues. I had never looked for a company that specialized in redesigning websites, so I started with Google searches. I found several companies and began interviewing each one. With each online demonstration, SilkStart became the clear leader in the responsiveness from its members to my numerous emails and features that they offered small organizations like IASA (we have approximately 500 members). Once the Executive Council voted in favor of hiring SilkStart, the one-on-one personalization that we received reinforced the confidence in our decision. The team works diligently with you and your members. In our case, the webmaster of our website and myself went through training and approved each stage of the redesign. In fact, SilkStart were willing to create certain widgets that they didn't offer as we were working together to finalize the site. The new platform works across all devices such as tablets, smart phones, and desktops. Our old website was unable to do this. Ultimately, I highly recommend Shaun and the team at SilkStart for any organization, small or big, that is looking to redesign their website. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 24, 2016 Alan, thanks for this review and for choosing to come on board with us here at SilkStart. Your new mobile friendly website looks great! TB Tessa B. Marketing & Communications Director ### "SilkStart for the win!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 26, 2015 When we launched our site back in 2009 it had all the bells and whistles. But as time went by, best practices took a new shape and Drupal snuck out the back door. The Silkstart team listened to all of our concerns, paid attention to our wish lists and threw in extra tools to make the entire site seamless. VIATEC was the first to use SilkStart's job board platform, and boy did they deliver. The Job Board was critical as it is one of our largest revenue generators, and helps attract new talent to Victoria. Job Posters can now purchase and manage their own listings, and job seekers can easily search the user-friendly platform. Transactional data is also easily captured in SilkStart. The new VIATEC.ca is not only what we were in need of, but it actually represents who we are and allows us to show off our members more efficiently. We now have an all-in-one system that is super simple and easy to maintain. As a bonus, their team quickly responds to our feedback and works with us to use their software to accomplish our association's goals. SilkStart for the win! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 23, 2016 Thanks Tessa. It's great to have a progressive technology association like VIATEC on board with us. We feel it challenges us to continually work to improve the platform so that we can continue to meet your needs. Your organization is also a stellar example to our other customers, and we regularly showcase your job board and how effective it is at generating non dues revenue for your association. BG Brandi G. ### "Finally - It's easy to join our association and register for events online! " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 27, 2015 Finally - It's easy to join our association and register for events online! Our members see a modern website, and our volunteer staff can easily manage events, memberships, payments, and more, using SilkStart's tools. I'm always impressed with the personal response I get from the SIlkStart support team. They are always-on-top of any issues arise, and they really work with you to make sure you are satisfied. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 24, 2016 Thanks Brandi. I love your opening line. Making it easy for members to join an association and sign up for events online through a modern website couldn't be more core to what we do. ML Melissa L. ### "Helped Us To Grow Our Chapter Membership!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 3, 2015 With professional guidance and help from SilkStart, NAWIC Atlanta can now use our website for marketing and networking in the construction industry. This has helped us grow our chapter membership. Making changes to our website is easy, and we now have a professional looking marketing tool we are proud of. The help and guidance provided by SilkStart has been timely and professional for all our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 23, 2016 Thanks for your ongoing support Melissa. We continue to bring on additional NAWIC Chapters and look forward to supporting them in the months and years to come. KK Keith K. Executive Director ### "The answers to all of my needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 10, 2015 Silk Start not only provided the answers to all of my needs; they exceeded expectations by weaving database management into an integrated website. I finally have control over my database and I manage my own website, instead of outsourcing the website to a third party. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 12, 2015 Thanks for the review Keith and for your continued reliance on our product and service. LM Lynne M. Executive Director ### "Very impressed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 May 18, 2012 Overall I highly recommend this software for organizations which want to promote their their members. I was very satisfied with everything they did and with how quickly they were able to set everything up because I know other products can take up to a year to be fully functional Pros The editing capabilities of this software is brilliant, I loved that it was so intuitive to do things that even my most technologically challenged staff could figure it out Customization options integration with our accounting software social media features really helped boost our image It's pretty much everything we needed in one easy place Cons The 30-day trial thing doesn't really do the software justice so we almost didn't choose it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 24, 2016 Thanks Lynn. I recently reread your review and realize you make an excellent point. We offer a free 30 day trial of the software so you can see firsthand what it looks like and how it works. We do this because many of our competitors hide their product behind a sales team and you only get to use it once you sign on. That aside, I agree that a demo by a member of our team, plus taking a look at other customer sites we have built is the best way to really see what we are capable of. The trial doesn't totally do that justice as everything isn't yet configured to your specific needs. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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