Store Vantage

Store Vantage

4 / 5 5 reviews


Average Ratings

5 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • Store Vantage
  • www.storevantage.com

About Store Vantage

Customer management system for pet groomers, spa, and salons. Designed to accept web bookings, send email reminders, keep client profiles, encourage clients to write reviews and refer friends.


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Store Vantage Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Management
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Recurring Appointments
  • Reservations
  • Appointment Management
  • Calendar Management
  • Customer Management
  • Pet Birthday Tracking
  • Pet Grooming
  • Photo Management
  • Appointment Management
  • Before & After Pictures
  • Client Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Package Creation
  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Commission Management
  • Inventory Management
  • Mobile Grooming
  • Point of Sale (POS)
  • Recurring Appointments
  • Services List
  • Staff Management
  • Appointment Management
  • Booth Rental
  • Client Management
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Tanning Management

Store Vantage Reviews Recently Reviewed!

I love the speed and flexibility. So my staff have the app on their smartphone's.

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Speed. Responds within seconds, multiple users at the same time, smartphone, tablet and desktop compatible. You pay for active clients not the number of staff using this app.

Cons: Not being able to get a hold of customer service. Not being able to import a previous client list. I wish the company offered a set up. I really like this product.

Overall: Ease of use. Track sales. Projections. Customer follow up. Looks professional. Customer reviews.

No Service makes it VERY difficult to setup

Mar 08, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Looks easy to setup. But lack of support makes it difficult to actually finalize the setup.

Cons: Appalling support.

Overall: I have tried using their online chat. I have tried emailing them. I have tried messaging them through facebook. I have tried calling them ! (yes have even called America from Australia - got message bank). I have tried emailing them again. I did get a reply from a chat but it was short and didn't actually answer the question.

Appalling Customer Service!!

Other problems:-
The time zone cant be set to Melbourne as its not even an option.
The Invoice is not compliant with Australian law - so cant be used.

Recommendations to other buyers: Not usuable in Australia due to time zones being missing and due to the tax invoice not being Australian compliant.

Meets my needs

Jan 19, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Adding pictures and Customizable fields

Cons: Problems with clients scheduling. The system freezes when they try to book an appointment.

Overall: I really like Store Vantage, it's simple to add clients and information, yet it provides almost everything I was looking for it to do. I really like that clients can add pictures to show their hair progress. The only thing that I would like for it to do is allow each client file to have it's own photo gallery so that each client can see their own pictures.

Pros: Allows me to add to my website, allow customizable fields, allows pictures to be added to each appointment

Cons: Pictures are only seen when I go to that particular appointment.
Clients have been having issues with scheduling appointments, it freezes and won't go any farther. They call me and right back to scheduling for them. I was trying to get away from spending time scheduling for clients.

Recommendations to other buyers: I love that it is easy to add information.

It has its glitches

Aug 18, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Able to make multiple types of services, including overnight appointments for boarding. Sends out emails to confirm appointments, remind people of an upcoming appointment and a "we miss you" email that I have sent out automatically if there have been no appointments within a customizable length of time. Customers able to do their own scheduling that reduces the telephone tag time waster.

Cons: The glitch that doesn't allow me to change anything on an online appointment request. I can only approve it then call the customer to tell them I am going to re enter it with whatever needed correcting.

Overall: Most of the functions work well. Had a few issues that when communicating with customer service using the "chat" function was able to get fixed. However, there are a few glitches with the online booking that they have not been able to fix and I have contacted them a few times with the response that they were still working on it.

Recommendations to other buyers: Takes a bit of tinkering to figure out the capabilities, but then I am not a techie so maybe someone else could do it easier. But the fact it has so many customizable areas as far as price for services, number of services, individual resources for each service, # of appointments that can be booked in a day depending on the type of service (I'm a one woman business, so have to be careful I don't overbook grooming), it is pretty good if you don't mind the online scheduling issue.

Easy to use, but tech support appears to be on vacation!

Oct 19, 2015
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: I signed up for the trial version. It appears to be user friendly. However I have questions and cannot seem to get anyone to answer me, wither emails, phone or live chat.