# Store Vantage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Store Vantage the right Appointment Scheduling solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122536/Store-Vantage/reviews --- Store Vantage 2.9 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 12th, 2026 # Reviews of Store Vantage Ease of use 3.4 Customer Service 1.4 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Janelle W. Entreprenuer Used the software for: 6-12 months ### "Meets my needs" January 19, 2017 4.0 I really like Store Vantage, it's simple to add clients and information, yet it provides almost everything I was looking for it to do. I really like that clients can add pictures to show their hair progress. The only thing that I would like for it to do is allow each client file to have it's own photo gallery so that each client can see their own pictures. Pros: Allows me to add to my website, allow customizable fields, allows pictures to be added to each appointment Cons: Pictures are only seen when I go to that particular appointment. Clients have been having issues with scheduling appointments, it freezes and won't go any farther. They call me and right back to scheduling for them. I was trying to get away from spending time scheduling for clients. Pros Adding pictures and Customizable fields Cons Problems with clients scheduling. The system freezes when they try to book an appointment. Review Source LM Linda M. owner Used the software for: 6-12 months ### "It has its glitches" August 18, 2016 4.0 Most of the functions work well. Had a few issues that when communicating with customer service using the "chat" function was able to get fixed. However, there are a few glitches with the online booking that they have not been able to fix and I have contacted them a few times with the response that they were still working on it. Pros Able to make multiple types of services, including overnight appointments for boarding. Sends out emails to confirm appointments, remind people of an upcoming appointment and a "we miss you" email that I have sent out automatically if there have been no appointments within a customizable length of time. Customers able to do their own scheduling that reduces the telephone tag time waster. Cons The glitch that doesn't allow me to change anything on an online appointment request. I can only approve it then call the customer to tell them I am going to re enter it with whatever needed correcting. Review Source MR Michelle R. CEO Education Management Used the software for: 2+ years ### "Online booking software for pets" July 13, 2023 3.0 Starting as a soloentrpreneur, this program was a great help. It was an inexpensive assistant that could handle online booking ,and reminders. However, my business needs outgrew the program. Pros The online booking was customer friendly. It is an affordable online booking program for startup pet businesses. Cons Customer service is not the best. The technology and updates fir new features or expansion needs a lot of work. Switched from [MoeGo](https://www.capterra.com/p/165732/MoeGo/) Poor customer service Review Source OO Obi O. C.E.O Consumer Services Used the software for: 6-12 months ### "I love the speed and flexibility. So my staff have the app on their smartphone's." October 5, 2017 5.0 Ease of use. Track sales. Projections. Customer follow up. Looks professional. Customer reviews. Pros Speed. Responds within seconds, multiple users at the same time, smartphone, tablet and desktop compatible. You pay for active clients not the number of staff using this app. Cons Not being able to get a hold of customer service. Not being able to import a previous client list. I wish the company offered a set up. I really like this product. Review Source VR Verified Reviewer IT Support Head Information Technology and Services Used the software for: 2+ years ### "Abysmal Functionality, Non Existent Support" January 7, 2019 1.0 Horrible. I'm not sure they are anything but a voicemail box and website. They provide a semi product that works just enough to make you think they are legitimate. I wonder if they are. The latest instance of being locked out for several days and it mysteriously working (since no one was reachable or contacted us) has been the final straw. We are leaving and migrating our data. Good riddance. Pros Well, it barely did it's job, so I guess the fact it functioned is a pro. Cons IMPOSSIBLE to reach this company for any type of support or questions. Billing questions, being locked out, nothing. You call and go straight to voicemail. No one ever returns calls. No one returns voicemails. The software may or may not work. You never know. It's wonderful to be locked out and unable to reach anyone for assistance. Review Source MM Mariah M. Groomer Consumer Services Used the software for: 2+ years ### "Software is on auto pilot" July 4, 2019 2.0 I have stuck with Store Vantage due to the lack of software for solo groomers. It was just right for me until it was essentially put on what I would call "auto pilot". I don't count on it to help grow my business or even make scheduling easier. I am currently transitioning to another program. It has really been a relationship of necessity and convenience, and I use that word loosely. Pros Originally (5 years ago) I liked that it was easy for a single pet groomer to use. Most programs are geared more towards multiple groomer salons. Clients get a text and email confirmation and reminder. Reports can be ran for specific things, with filters. Cons Within the past 3 years customer service has been non-existent. Phone calls go right to voicemail with no call back. Emails are eventually answered days later. Online scheduling is so touch and go that I hesitate to even promote it. There have been no updates to the software at all. Review Source CJ Carrie J. Owner Consumer Services Used the software for: 2+ years ### "The customer service is non-existent. Multiple efforts (email & phone) left without response." March 7, 2018 2.0 Helped me schedule my mobile business. Pros It's fairly straight forward to use and has several features that might be useful to a business (text reminders, etc). I have never used these features, however. Cons It isn't adept for mobile businesses that might need to print schedules or for people who work offsite and need to login. It's extremely time consuming to book one appointment and they don't have a quick/easy rebook feature. It often is down and takes some amount of time to reboot. Their prices are higher than anything else in the market and the founder/CEO seems out of touch. Review Source BT Brenda T. Owner/ groomer Veterinary Used the software for: 2+ years ### "Needs improvement" June 2, 2020 2.0 Terrible customer service and response time. Bad communication. And very unreliable. Raised prices with no improvement to program. Pros Being able to see daily appointments at a glance Cons Too many limitations. Doesn't offer anything close to what the competition offered Reason for choosing Store Vantage This was my only choice when I started my business. Review Source DR David R. IT Manager Retail Used the software for: Less than 6 months ### "No Service makes it VERY difficult to setup" March 9, 2017 3.0 I have tried using their online chat. I have tried emailing them. I have tried messaging them through facebook. I have tried calling them ! (yes have even called America from Australia - got message bank). I have tried emailing them again. I did get a reply from a chat but it was short and didn't actually answer the question. Appalling Customer Service!! Other problems:- The time zone cant be set to Melbourne as its not even an option. The Invoice is not compliant with Australian law - so cant be used. Pros Looks easy to setup. But lack of support makes it difficult to actually finalize the setup. Cons Appalling support. Review Source JR Judy R. Owner/Manager Used the software for: ### "Easy to use, but tech support appears to be on vacation!" October 19, 2015 3.0 I signed up for the trial version. It appears to be user friendly. However I have questions and cannot seem to get anyone to answer me, wither emails, phone or live chat. Review Source Similar Products Featured ## Related categories [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Pet Grooming](https://www.capterra.com/pet-grooming-software/)