Who Uses This Software?

The service company looking to eliminate paper based processes, convert more leads, track & close opportunities better, get control of job scheduling & streamline invoicing and collection of cash.


Average Ratings

213 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
    See pricing details
  • Pricing Details
    Free trial and various price ranges per # of users
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Kickserv
  • www.kickserv.com/
  • Founded 2006
  • United States

About Kickserv

Founded by an owner of a service company, Kickserv Home Services Platform is built with your business in mind. Starting as low as $29/mo. for a full featured account you can't go wrong. We can build your website with our lead form to pull leads right into Kickserv, automate emails to all of your leads, send promo campaigns to your customers, give estimates, schedule jobs, invoice work, report on your business and integrate to your accounting platform of choice, currently Xero or Quickbooks


Kickserv Features

  • Billing & Invoicing
  • For Utility Arborists
  • Inspection Management
  • Job Scheduling
  • Photos In Reports
  • Quotes / Estimates
  • Recurring Appointments
  • Vegetation Mapping
  • Barcode Support
  • Billing & Invoicing
  • CRM
  • Parts Inventory Management
  • Point of Sale (POS)
  • Repair Tracking
  • Work Order Management
  • Billing & Invoicing
  • Commercial / Industrial
  • Contract Management
  • Customer Database
  • Electronic Signature
  • Mobile Access
  • Quotes / Estimates
  • Scheduling
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Payments
  • Payment Processing
  • Quotes / Estimates
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Groundskeeping
  • Inventory Control
  • Irrigation Tracking
  • Job Management
  • Landscape Design
  • Mobile Access
  • Payroll Management
  • Plant Database
  • Quotes / Estimates
  • Routing
  • Scheduling & Appointments
  • Work Order Management
  • Billing & Invoicing
  • Client Management
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Payroll Management
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management
  • Billing & Invoicing
  • Claims Management
  • Customer Management
  • Dispatch Management
  • Employee Management
  • Fleet Management
  • International Moves
  • Interstate Moves
  • Job Management
  • Lead Management
  • Local Moves
  • LTL / Shared Truckload
  • Military / GSA Moves
  • Quotes / Estimates
  • Storage Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Service History
  • Dispatch Management
  • Fleet Management
  • Inventory Control
  • Mobile Access
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Property Layouts
  • Quotes / Estimates
  • Scheduling
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling
  • Billing & Invoicing
  • Customer Management
  • Document Imaging
  • Inventory Management
  • Job Costing
  • Lead Management
  • Quotes / Estimates
  • Scheduling
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

Kickserv Reviews Recently Reviewed!


The old system service psychic was very useful and user-friendly. The new software is terrible.

Jun 26, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The calendar is the biggest strength of this program. I like being able to use colors for different types of jobs. Also when you move something on the calendar it automatically updates. Our new software does not do that and I miss it. Service psychic used to be very easy to add people into the system and get them scheduled. Kick serve was not. The quick add was a great function when we were at tradeshows or when you're on the phone with a customer.

Cons: The reporting is near worthless. None of the reports are ever accurate, and trying to get someone to help you make them accurate was like banging your head against a wall. The system was incredibly unreliable It is constantly going down. For a web-based system, businesses rely on its functionality during business hours. We had many days of inability to use the system. They're always seem to be some reason why it crashed. The system was much much better when it was service sidekick. We had to build a salesforce software system because it was so dysfunctional. The customer service was also incredibly bad.

Overall: During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

Vendor Response

by Kickserv on July 17, 2017

We migrated hundreds of our original customers from our legacy system to Kickserv starting in April 2017 through May 2017. We inherited some issues that we certainly should have anticipated or planned for. We did find a couple processing issues bringing on all those older accounts so quickly. We have since cleared those problems and added many more resources to handle much more growth. We sincerely apologize to all our loyal customers for enduring those weeks of processing delays.

Overall, I like Kickserv. I rely on it for my business, and the product continues to improve.

Jun 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Their web site when used on a desktop computer is great for scheduling and dispatching. We use it throughout the day to line up jobs for our technicians. Previously existing customers are easy to find using their search feature. I can add a new job, and then click a button and it sends the technician a text message with the job description and address. The technician can click on the address link and get the GPS coordinates on their smart phone. The workflow is logical and consistent. When things go wrong, they are good about communicating what is happening.

Cons: We are really only able to use part of the service. While it is excellent for scheduling, it is not useful for invoicing unless your invoicing needs are very basic. The product is not compatible with Quick Books groups. I don't use their mobile app. I prefer their mobile web site, but recent changes have made their mobile site less useful. Their server sometimes gets overloaded and the software becomes unresponsive. Tech support is inconsistent. Sometimes very helpful. Sometimes condescending. If a customer has an email address, it will automatically send this customer a reminder notice. There is no way to turn this feature on or off. For recurring jobs where we go back to the customer again and again, this is a problem because we don't always schedule the customer on the same day every month. It also gives the customer a link to the customer account center, which we also do not use, since we are unable to use Kickserv's invoicing feature.

While Kickserv continues to make improvements to the service, I frequently find myself frustrated because improvements are often not fully tested, resulting in unpleasant side effects. Example - recent formatting changes have made the scrollable area of their mobile web site very small and difficult to work with. Another change awhile back formatted all of my old customer data in such a way that their addresses would fail to appear in the text messages sent to my technicians. I am having to manually change all of these.

Overall: It helps me manage four irrigation service technicians and keep them going where they need to go.

Kickserv is a great app that I have used for my Piano Service Company.

Jun 23, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All inclusive connectivity of all the data needed to run my (Piano Service) business. I consider myself a fairly expert user of kickserv, using it from its early inception, then called ' Service Sidekick'. I am totally on board to help bring it to its fullest potential, so dont take the cons section too hard...I use the system every day, all through the day, and my entire operation depends on this most awesome application.

Cons: Software is gradually degrading. Latest update published makes KS sluggish, screen freezes constantly during scrolling. Reports have been altered to the point of useless.
Quadruple redundant data entry, creating and closing an event, then a job.
No auto fill on repeated fields.
Phone numbers require dashes be entered. Format the field for straight 10 digit entry.
Area code, city, and state are almost always the same in my service area. Why dont these fields hold and auto fill the last data entered? Internet standard these days is that the state is a 'state' field, only accepting 2 CAP characters in verified state identifiers.
No notification if email is successful, and no notice when messages fail. This has caught me with my pants down with customers...( yes customers, not contacts) emailing time sensitive invoices and opportunitys.... guys, they are ESTIMATES, Not opportunitys!!
Stripe send a payment received email notification...Awesome.
The text is the problem. First words of auto generated notification says Congratulations!.
Congratulations? We are small businesses....we take money, every day, all day. It is inapropriate, and smacks of a Condesending viewpoint.

Miss labled fields: My customers are my 'customers' , not my 'contacts'. New address verify is great on service address, Why does it not verify billing address? Getting paid is a very important aspect of small business. Makes no sense.

Vendor Response

by Kickserv on July 17, 2017

Hello Scott, We agree that April and May were not good months for Kickserv. We are so very sorry. We did correct the couple of issues that were inherited from the massive migration of hundreds of original customers from our legacy platform. We regret not anticipating those issues prior. I would like to clarify some points you made: 1. We do not require dashes in phone numbers fields. 2. We do indicate if an email has failed in your Dashboard > email activity page. 3. Opportunities is a way to make our program more applicable to more people. When you do send out the template it does say estimate. We can help you with how it looks if you need something custom. Let me know. 4. Regarding your comment about the billing address, typically we are not verifying the address so much as we are just indicating on the map where that service address located for routing purposes and driving instructions.

Lack of response to concerns. Converted us to new platform a day early while open.

Feb 16, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: drag and drop capabilities

Cons: Since switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful

Overall: Our experience with this software was average until the migration from SSK to Kickserv.

1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning.
2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result.
3) The only response we have gotten from Kickserv is "Sorry about the confusion".
4) Responses to issues about the new platform are not helpful and delayed.
5) Cannot upload certain file-types as attachments (Old SSK allowed anything)
6) Editing estimates does not work correctly
7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items.
8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one".
9) None of our questions or issues have been resolved.

Vendor Response

by Kickserv on March 05, 2017

The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file types. I have requested for your company to send us any file types that seem to not upload. Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time. We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs. We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward.

Kickserv is a still

Dec 09, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is simple to use and meets my customer service and scheduling needs for the price of the cloud software but also allows me to customize things without major programming or fees to get somebody else to do it. I paid for the Boot Camp training and was very worth it just to get things setup and understand the software. It sync's reliably with QuickBooks which has been a problem in the past for our company with other cloud based Customer Service Programs. The vendor has been GREAT! They feel like my team as they always respond within minutes to hours of my questions or problems I do run in to. I just send them a quick email and they help. Also they are always interested in my recommendations and are also getting feed back frequently from me and making improvements to the software. One thing that is great is that they provide a portal to the customer so any changes I make to an estimate or schedule or notes can be seen by the customer (they only see notes you want them to see). They can be abreast with what is going on with their work order. They also can pay for their invoice right online as well which I love so my customers have more control over their payment needs. Also our Kickserv is linked to our website so anytime a customer wants to contact us it creates an OPPORTUNITY in Kickserv for us to follow up on and notifies us via email that we have an interest. I would and have recommended Kickserv to other businesses.

Cons: This product does not handle the purchasing side of things which I would love to see. It sounds like they are looking into expanding this software to handle tracking purchases. Right now I just use QuickBooks for this. I also don't like the HTML language which is required for the setup of the invoice, estimates and work orders templates. It is hard to work with being I am not a programmer. I have managed to figure things out on my own with their help site and calling them. Its not a major issue but something I think they can improve on more. Again the Kickserv Team has been very helpful in anything I try to do or questions I have.

Recommendations to other buyers: When looking for a Customer Service Software program I think you need to be considering any accounting/bookkeeping program you are currently using, sync needs with that program, and how it is being synced (Going from the cloud based software to QuickBooks or visa versa). This can really affect the integrity of the data. Also consider the monthly and yearly fees and contracts involved as well as the customer service availability and cost. These fees can really start racking up and lock you into a program that doesn't meet your needs or could even be over kill. I like Kickserv as they gave me a month free to try it out which gave me a chance to see if it met our needs. Also one should look at what communications needs they have from a Customer Service Software program. What level of detail, tracking, technician communication, customer communication, and marketing needs. Of course the more detail and greater needs you have usually the more you will pay for a program to do as such.

5 year user of Service Sidekick now KickServ

Feb 16, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I like how easy it used to be to use. If I had to buy the new kickserv I would run away screaming

Cons: Terrible interface. Terrible tech support. Very slow. Incredibly convoluted. First you make a job with charges, then you have to "generate an Invoice" from that job, then you can enter a payment, then after entering that you can mark it paid, then after doing all of that you can mark the job complete. What a nightmare.

Customers are syncing to the wrong customers in Quickbooks, which has caused an accounting nightmare.

Overall: Service Sidekick was a great product, they now forced all of their customers to Kickserv. They did the changeover at 10am on a weekday when it was scheduled for 10pm. We were down all day and received no apology. The changeover broke several systems. It no longer syncs to quickbooks correctly. When a task is made for someone it no longer tells people who made it and the Kickserv team is basically AFK.

Recommendations to other buyers: Run away, they don't seem to care about their customers

Vendor Response

by Kickserv on February 23, 2017

As you mentioned, the upgrade process did not go as planned. Your upgrade was completed later than expected, due to an unforeseen issue with another account's upgrade. We're truly sorry this happened. After the upgrade, we discovered that you had recently changed your QuickBooks sales tax codes, which inadvertently left 97 of your 4997 customers without a proper sales tax code. We reset your sales tax code for those 97 records so that your taxes calculated properly. We worked with you extensively over phone and screen share until we resolved these and other issues to your satisfaction. It sounds like there are some things you don't like about the new interface. We would love to hear more about your concerns and also invite you to a free training session where we can discuss the changes in detail.

Regret Paying for the Full Year

Mar 18, 2016
1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: We hoped this software would be relieve the stress of scheduling for our business. However, it has been the exact opposite. Initially when trying to sell us the product, we were told the features that we needed were already functioning or in the pipeline. We were told that there would be a follow up with that timeline. After I PAID $1,*** , that never happened. In fact, I was later told that a timeline was hard to provide as software development of certain things take time beacause of bugs. Which makes sense, however why not be HONEST when you were selling me on the program?

Secondly, support sucks. We have tried to talk to someone. None of the people we have talked to seem happy to help and act as if we are burdening them. In the last two days, we have left two messages and have not received a call back. When I messaged Josh Anderson asking him when we should expect a call. His reply was:

"I am sorry, I don't see a voicemail or message in the queue.
Did you log in to Kickserv and click the bottom right icon and send support a chat?"

If I wanted to chat, I already would have.

Some other cons:

Even in expanded view, when you click on an event on the calendar, it sometimes will move your appointment time for no reason.

The calendars don't line up (e.g. if you have given one tech 3 jobs), you have to search through the calendar to find out whos assigned to what.

When you click on a job to start time or stop time, it doesnt show the "PLAY" or "JOB COMPLETE" sign until like 15 mins later. Totally throws us off as we have to call clients to let them know team is on the way.

This is unacceptable. Biggest regret is paying for the whole year. Now I am stuck with a program that half works and have to deal with people that dont really seem to enjoy their job. BUMMER, however lesson learned. I would highly recommend trying this program first when before committing to any period of time longer than a month.

Vendor Response

by Kickserv on March 25, 2016

Kiran, we appreciate your feedback and regret the mix-up in communication. We take pride in putting our customers first, and are constantly working on ways to improve our customer experience. As you know by now, we responded to Brittany's call for support within 4 hours (after business hours on Thursday). Unfortunately, it seems you were not made aware of that response until late Friday. We welcome phone conversations, but we highly encourage using our in-app help system to submit support questions/tickets, as it is generally quicker and easier to track. Once we were able to talk over the phone that Saturday, I hope we were able to resolve all of your questions and concerns. Thank you for your continued business! Also, for anyone concerned about paying for a year of service up front, we do offer a monthly subscription. All our plans come with a free 14-day trial, complete with video tutorials. We even offer a 2-hour New User Boot-Camp with one-on-one instruction.

Plagued with technical issues

Apr 11, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I like that on the app you can see the entire schedule easily as an administrator

Cons: All the technical issues and awful customer support who not only take 2-4 days to get back to you but provide not helpful responses and then wait two more days to respond back to you.

Overall: I've been using Kickserv for my business for the last month and a half and it has been a nightmare. I was told directly by one of the founders that the programming is old. The customer service is AWFUL. It takes days to get answers back from support. The time on our jobs keeps changing depending on what brower we are using. Information doesn't save when you update. The way that information and control panels are set up are very confusing and obviously outdated. When two days worth of jobs come through to my employees by email, the date is SO TINY compared to the job title that you can barely tell that it's two different days of scheduling AND the times are moved around back or forward by 3 hours!! It took fumbling around with several settings before I could hide pricing from my employees after I had clearly turned off pricing for each employee. That took several days to get a solution from customer support. Now, I'm trying to fix an issue with my quickbooks and sync the old invoices with a new quickbooks account and OMG we can't do that and we have to hand recreate EVERYTHING. What a waste of time and money.

Recommendations to other buyers: Save yourself the headaches of this out dated software and go directly for Jobber

Vendor Response

by Kickserv on June 06, 2017

The customer is correct. Her timing could not have been worse. It is very regrettable that this happened. We are very sorry for the frustrations and downtime. We were just completing our migration of hundreds of our long time and many original customers from our legacy system to our new platform and with it brought unforeseen issues. We have since corrected all those inherited problems. We have quadrupled our memory. Reconfigured the search feature, gave custom reports a boost in processing power, and last but not least gave our Quickbooks sync its own set of processors too. All this enhanced our computing resources and brought us back to delivering 99.99% uptime and very good refresh speeds. We take our customers' data and our performance very seriously and will continue to look for ways to stay ahead.

Great customer service every time!

Dec 26, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is easy to use and some really great features... I like that I can drag appointments from one day to the next if needed. And contact customer service if needed easily.

Cons: I wish there were more alerts that would come up - such as an alert that will come up when scheduling someone that has an open balance so that we can let the customer know when scheduling, also what would be really helpful is if there was an alert that pops up stating that there is already a scheduled appointment open for that customer to avoid potentially double booking a customer (sometimes a wife will call to schedule and the husband may have already scheduled and it gets confusing). When scheduling multiple days on jobs I wish it didn't go on top of the calendar but blocked out the time. Also wish that there was an alert that would come up if a customer address is already in the database to avoid duplicates. Also, wish that email reminders were able to customize so that we could change time frames as we schedule in 2 hour increments - so we are really not able to use the feature which is one of the reasons we picked this scheduling software over others.

Vendor Response

by Kickserv on December 27, 2017

Hello Leeann - thank you for your time and feedback. To help avoid duplicate bookings our best practice is to search customers by street address prior to booking. Street addresses are very unique and will display any prior events for that location.

Fits our company's needs and overall easy to use.

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: It is overall easy to customize to fit our needs. There are many features we use and I'm sure many more we don't. Allowing other employees to view, create notes and have user access is very helpful for our business. Also, the search option is great. When forgetting what address is associated with what customer, the search option is a helpful go-to when looking for a random piece of information.

Cons: I wish it was easier to navigate online "help topics". While the customer service on the phone is great, it would be nice to access online articles. I haven't found them especially helpful. Also, when clicking on a customer and then accessing the jobs in their profile, it has been very frustrating seeing old jobs come up first. I don't want to see 2014 jobs, I'd rather see the ones I'm currently on, being 2018. Making the option to choose a date view and then having KickServ remember my last selection would be very helpful.
In-Progress (for jobs) tab is really confusing. We only use Scheduled or Completed. We have one job in In-Progress (not sure how it got there) and don't know how to move it to Scheduled. This is very confusing and frustrating as we don't use this feature and don't know how to get rid of it. Please get rid of In-Progress or make the option to not use, more accessible.

Kickserv has been a valuable addition to our business. It helped our company become more streamlined

Nov 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The calendar and resource views and functionalities are the best features of Kickserv. We have 7 vehicles on the road and we need to know where they are and how each job went. Kickserv allows us to communicate in a cloud based system that all of our techs can access in real-time. When a change is made to the calendar, all office staff can see it. Technicians can leave job notes before they leave the job site, and customers can pay online after they are invoiced by email.
The newer look of KickServ was a real step up from the original Service Sidekick. It has grown with us and continues to get better everyday. It has really begun to feel like we have a real business and we are happy with the way KickServ has grown into theirs as well.

Cons: The technicians cannot see the description of charges in the itemized list of charges while using the mobile app on their phones.
Some issues with recurring jobs - I have found that most of the issues get resolved as soon as we mention them to the KickServ customer service team. If there is an answer, the team is willing to try and find it.
When KickServ lags or goes down it slows our company down to a crawl. It was worse before, and only keeps getting better.

Asked for help, via the chat bubble, tech Tina responded within a few hours!

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very organized, easy to navigate through, I like that there's more than one way to search for something. I think the Dispatch View is an amazing concept! I am in the service industry and have technicians that I send all over S. OC, having a map right there and not having to switch back and forth with google maps would be wonderful! I really hope they will be able to fully incorporate it into the software. The texting concept is another wonderful idea I recently saw added. A lot of my customers ask for texts because their at work and in meetings etc, so to have this feature fully functional would be another efficient bonus!

Cons: There really isn't anything I dislike about this software. Recently, the Kickserv Team had to do a massive switch over, customers from their old software switched over to the new one and it caused problems across the board. However, our business didn't suffer too much and Kickserv's tech team was on a solution right away! I also really appreciated their update blog while they were fixing everything. We also had a problem with syncing to Quickbooks and Quickbooks locking our ability to change contact info from Kickserv. But that's been fixed as well!

Good experience overall, customer support time is frustrating tho...

Aug 23, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This software offers great functionality and customization, so far has been the one that adapted the most to our requirements. New functionalities are added on weekly basis which is really nice. Price is very accessible for small business. Is easy to use once that you get the grip on it which takes time because some stuff is somehow counter intuitive, I seriously recommend getting the paid support/training sessions otherwise you will get very frustrated.
integration with QB and use of credit card payment is solid.

Cons: Customer support time is frustrating, they take at least several hours to get back to you then sometimes they will reply and stop answering for another several hours, this made us almost regret our decision when setting up our account. They offer documentation for the software but a lot of topics are mere drafts and do not contain a lot of information. Despite the fact that they answer really slow they are very helpful with the answers provided and you can be sure your problem will get solve 90% of the time or a feature request will be placed.

Sometimes the system gets really slow , specially on Monday mornings and end of the month, contacting support and letting them know seems to fix the issue most of the time...

The Android app could use some improvement although it has improve a lot in the last 6 months.

Overall: We boost productivity big time with this software!

Great but still a few glitches

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Able to change as needed, and easy to integrate with Quick Books. Easy to contact a real person in tech support.

Cons: Don't feel that the phone/tablet app is user friendly

Overall: We have been using the program for about a year, and it is for sure better than other programs that we have used in the past. ANd the ease of talking to a real person in tech support is WONDERFUL!
But there are still a few issues we have come across. One is that it only works properly on FireFox, and is the only program I use that actually works on that browser, so I have to have that on all the time just for Kickserv.
Next is that when there is an error, there is no clear explanation as to what the error is. The program seems to tell me that there is an error, but that's it. I literally worked for about a month with tech support because I could not sync any new customers between Kickserv and Quick Books. This made end of the year very frustrating. When it finally started working, I still don't know what was actually the problem.
The last issue I have, is that I can't make the phone/tablet app user friendly for my techs in the field. I need them to be able to adjust more things, change times, add/reschedule jobs etc, and they can't do it. I was hoping this would help so they didn't forget to tell me what needed to be done, but they can't do it from their tablet.

Recommendations to other buyers: I pretty much did in the first part. Make it easier to identify any errors and how to solve them. And allow more things to be done from the phone/tablet app.

Satisfied Customer

Feb 01, 2012
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: The ability to view my schedule on my Android phone was the primary reason that I chose Service Sidekick almost two years ago. I'm so glad that I did! Our previous scheduling information could only be accessed while out in the field if the secretary was still at the office or by remote log-in once I got to a computer. With Service Sidekick I am able to pull up my schedule while eating lunch, enter a new job that might have just been called in, then hit the notify tech option. This will send either an email or text to my electrician who can then punch it into his GPS and head that way with a descriptive read out of what he has been tasked to do and all of the customer's pertinent information. The integration with Quickbooks Online works quite well with transferring customer info through a simple sync button. This saves a ton of time when entering a service call.

Cons: The only real negative that i have to offer is that when scheduling work for a contractor that will be at an address that is not their home office. Their office address always appears on the printed work order and it can and has caused confusion. Meaning that my guys have shown up at the contractors personal home, embarrassing. There might be a way to simplify it for recurring business partners that work in other places like a remodeling General contractor. Also, with so many features, i feel like i am only skimming the surface of what Service Sidekick is capable of. My New Years resolution is to learn to use it even more effectively.

Overall: I have already shared my positive feeling regarding Service Sidekick with several fellow electricians. All of us have the common need to be able to access our schedule while out working or estimating projects. I feel like i have a much better grasp on my schedule than ever before. I can access the calender in the morning at my desk. Then on my Android or ipad while I'm in my truck or elsewhere.

Vendor Response

by Kickserv on February 01, 2012

We do have a new template for work locations and this user was given that new template so you can display the parent and child location.

Great Software for a 1 to 5 Truck Operation!!

Aug 22, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It was really easy to use. I was able to take my business from 3 employees up to 15 before I started feeling any pain. The estimates were customization with HTML. We were able to add some very cool code that would add offer banners depending on what was in the estimate. It tracks every time your customer opens your estimates. Great for know who to call. The software works well with quickbooks online. The work flow is logical.

Cons: It was week on CRM functions like phone and email integration. The mobile app never worked for us but to be fair our account may have outgrown the design. There was no ability to group several jobs in to a project. This hurts when trying to find sale conversion rates because we often wrote several optional estimate to win 1 project. Not having enough features to take my business for 20 to 50 employees. I would still be using it if they had developed a few more features or integrated tightly with a office CRM. Kickservs has a really nice integration with QBO at the invoices level but none at the prospect or estimate level. If KS's contacts and estimates would of synced and mirrored QBO I Would of found a CRM to layer over KS to get the features I needed.

Recommendations to other buyers: For a 2 to 5 truck contracting business this is a no brainer. Just sign up and give it a go for a month or two. The cost is really set right for the amount of feature it has and works well.

difficult to maneuver . when loading data cursor is so sensitive that I often have to erase entries

Jun 26, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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Cons: hard to view light green new jobs. editing is difficult unless I add in the notes file. prone to mistakes since the cursor is too sensitive causing errors and much lost time.

Overall: keeps me organized

Vendor Response

by Kickserv on July 17, 2017

Hello Ron, Thank you for your time and your comments. I wanted to see if can clarify for you and perhaps help the issue you repeated about the cursor. What type of device are you using where the cursor is sensitive? Have you tried not to use your cursor or mouse while in the Kickerv screen or forms and use the TAB key more? If you cursor is moving around fast you can adjust that speed from your laptop if that is what you are using. Here, this may help: Open Mouse Properties by clicking the Start button The Start button, and then clicking Control Panel. In the search box, type mouse, and then click Mouse. Click the Buttons tab, and then do any of the following: To swap the functions of the right and left mouse buttons, under Button configuration, select the Switch primary and secondary buttons check box. To change how quickly you must click the buttons to perform a double-click, under Double-click speed, move the Speed slider toward Slow or Fast.

Not the worst Ive used

Jun 22, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: I like the price point, I like that there is relatively little down time. And I like some of the features the software has

Cons: There are several complaints that I have had from day one. First the reporting is terrible, building a report is often a trial and error endeavor. Even after successfully building a report there are time that it just breaks. Seeing the "Ah, Nuts we'll ninja the heck out of that error" leaves me with nightmares. There are simple reports that should come standard that every business should use. Other than the reports, I find that the software was built to fit many businesses which make sense; however, it makes it harder for my specific business to work with a higher functionality. I cant attach cars to work orders instead I have to print it out and highlight it for my guys. There are other issues like this.

Overall: It has helped me keep track of customers but painfully so. The only reason I have not switched is because I do not have the time to learn a new program. If all of my complaints are resolved before I have the time to implement a new program I will stay; however, service has yet to make me someone who will recommend people or be loyal to this program.

Excellent, agile field management software

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've used Kickserv for about a year now, and are pleased with our experience. We run moving and relocation company, and have a lot of part-time workers. Our business model requires a lot from the software, and we've had to get creative to make some features fit for us, but all in all we've not found a better solution for a better price.

Some of the aspects that we appreciate include:

- Resource view - allows you to see all of your workers at a glance. This is our most crucial page, and it does what it needs to very, very well.
- API interaction allows us to push/pull information from management dashboards that are integrated with other business intelligence data streams.
- Everything is right at your fingertips - easily access jobs, estimates, customers, reports, marketing via the left-hand column. Need to search through it all? You can do that too. Very fast and easy to navigate.
- Full functionality on any device! I can manage my teams from even my phone's browser, anywhere. I can be on a call, processing a credit card, and logging charges and time-tracking all at once - on my mobile device, no less.
-Very customizeable. Change your marketing, your invoices, your estimates, your emails, user permissions, job fields, etc. etc. etc.
- Help is right there in the bottom corner of the screen, with an estimate of when someone will get back to you. I can't say enough about how professional everyone I've spoken with has been, and how personal the customer service is.

Some things we hope will continue to improve:

- The mobile app in our experience has not been as good as the web page - but you can just use the web version.
- Your workflow experience differs depending on where you start to enter your data, which is slightly confusing. Still, the process is flexible enough to allow you to schedule jobs however you prefer.
- It would be great if Kickserv had a JIRA-type bug tracker that allowed us to submit tickets and see their status, as well as provide attachments, updates and feedback.
- Interaction with third-party software, like Quickbooks or Google Calendar, could be improved.

With stellar customer service, and an ever growing feature list, give Kickserv a shot. Overall, its been a solid choice for managing teams in the field, with plenty of flexibility - even for us.

Horible

Jun 26, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: when it works it's exactly what we need. it seems i need 100 characters to submit this form. unfortuantely I can't seem to find 100 nice words to say about your service.

Cons: there are way too many glitches for the price tag & support is never anywhere to be found. In the time it took for your tech support to get back to us we have already found another field management software and are taking the steps to transfer over. unfortunately, we are running a business and don't have the time to waste while ksa gets their act together. we would expect this of a beta test, not a paid service.

Overall: we are getting better at troubleshooting problems created by the software.

Vendor Response

by Kickserv on July 17, 2017

The "glitches" or downtime he is correct. They were to numerous during our migration of customers from legacy to our new Kickserv platform in April 2017. We have since corrected all those issues inherited from that one time event. We apologize very much so that we did not anticipate those issues better.

This software is powerful and keeps me organized.

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love that you can do many things with this software, but my favorite is that it keeps in contact with my customer sending out emails the day before I arrive and again on the day of my appointment. Amazing, it has cut down the to almost 0 of customers missing our appointment.

Cons: The thing that I do not like is when using from a smart phone in the field, you open the program and a number tasks close down the program and restarts. It never lets you use these tasks. Wish they would fix it so the phone can access the program. Love it if I could email their invoice from smart phone.

Overall: This software helps my business stay very well organized. My last business I used just an accounting program and had to hire 2 office personnel to run the back end of my business. With this program, I can do my back end with the help of my bookkeeper. I authorized my bookkeeper as admin personnel and from his office he keeps me organized with my quarterly's and end year.

Sidekick Rocks

Dec 19, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Super easy to understand and get set up. We were up and running in only 1 day. There's very little training that new users need to use SK.
Extremely flexible - I've been able to easily customize the product to show the things we like to see and to run the way we want it.
Reports - the capabilities of the reports are amazing. You can build just about any report you can imagine.
Price - I get excellent value for the price I pay. Other solutions are thousands and thousands of dollars with little to no support. But SK has flexible pricing so you pay for who you're scheduling.
Support - the support is terrific. You almost always get a live person if you have to call. The help database is a good place to look before calling.
Suggestions - Sidekick is way ahead of the curve when it comes to allowing, considering and implementing customer feedback. I've been very impressed with the ability to provide a suggestion and that I've seen many implemented.

Cons: Old data - can be hard to get rid of. I'd like to see a feature where if a user inactivates a custom field, all data in that field on job and customer records can be erased.
Text fields - have a limited number of characters so your jobs and client info have to be concise. You can't write a book for a job order.
Some features don't quite work the way you would expect (timecards) - they don't actually integrate to QB, so it's kind of a teaser and we spent a fair amount of time trying to use the time tracker only to have to go to another solution.

Overall: I probably recommend Sidekick to someone once a week. I've shopped and used other solutions and Sidekick blows them away in performance, features, price, support - across the board. I even recommend it to people who don't need to track resources because it's so flexible, you can use it as a CRM.

Overall, 5 out of 5 stars.

I think you put a product out that has NOT been throughly beta tested.

Jun 22, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: When it works. The app is horrible. But, everyone know that already. You really need to hire outside help to figure out how to permanently fix it once and for all. I have put in numerous requests and have even had Customer support representative
out to my house to discuss the problems. He left with a punch list of about 14 things none of which have been fixed to my knowledge.

Overall: When it work it is great, however I have been on the new system for about six months and it still is not working properly.

Vendor Response

by Kickserv on July 17, 2017

Went to customer's place of business and met with him one-on-one. We spoke for a couple of hours on what the issues were. We found some issues that were certainly areas that I made a list of to get addressed by my product manage as well as fixed by the development team. We also discovered a couple processes that were being done incorrectly and I did my best to clear those steps up with the owner of this business as well as his lead field tech.

easy to use

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: i like the fact that we can use it on multiple devices. the newest thing is entering the address. it automatically pulls up info based on web searches.

Cons: 1. i'd like to see is multiple reminder entries. there have been a few instances where a caller has called in a few times and i put in a second reminder but it doesn't always show the 1st reminder (or initial call) i have learned now to take a second step and jot it in the notes section. 2. when i do put in a second reminder on the same customer, it doesnt show up at the top of the list, so if i dont physically write it down (cause i sometimes go straight to kickserv when on a call) i sometimes forget who i just talked to. 3. ive been having issues for months now syncing with quickbooks, and all i get is we undergoing a software update.

Overall: sends reminders via text

We have been using this software for years- before it was "Kickserv" and truly love it.

Jun 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We like the syncing capabilities, customization options, reports, and task/reminder functions. This app was truly created with the intention of giving you peace of mind that you've never forgotten something. It makes us feel truly organized and gives us the ability to keep our processes working smoothly.

Cons: When Service Sidekick got switched over to the new platform, Kickserv, we were excited for the new features, but the downtime and constant account issues have been frustrating. Support is sometimes difficult to get ahold of, as well. That being said, the incident report updates that we signed up for, have been great during these circumstances and Pete is always very helpful when he's providing support.

Overall: Organization, Peace of Mind, Customization, Reports, Syncing Capabilities, Follow-Up Reminders

Overall our experience with Kickserv has been good. There are a few glitches at times.

May 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The calendar has been easy to use. We do not use it for our installers at this time but use it daily for our sales appointments. For the most part kickserv has been user friendly.

Cons: There are times when we have issues syncing with QuickBooks. It seems this happens when we have one customer with multiple locations. We created our own invoice and estimate template. It would be helpful if this was easier to do and we did not need an HTML guru or it would be helpful if kickserv was more helpful with this. Reports can be confusing to create to pull the information needed. The reports probably took us the longest to figure out how to use. When uploading pictures it is very slow for the sales people when using their ipad in the field.

Vendor Response

by Kickserv on June 26, 2018

Hello Debbie, We really appreciate your time and the feedback you and your team have provided us. You should always use our chat feature in the program whenever you have a sync issue that you are not able to resolve. We do have plans to make both reporting and possible custom template modifications easier.

Reasonably priced software for small business but has lots of room for improvement

Apr 05, 2015
3/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros:
1. cloud based, can be accessed from anywhere. unlimited storage capacity, makes it easy to store document.
2. easy to learn and use, webinars available and the system is intuitive
3. very reasonably priced compared to some other Customer management software that are available on the market.
2. has been down only once for couple of hours
Cons:
1. customer support is online only. I have not been able to talk to the live person when I really needed something but had to send email questions that were responded to the next day. Our rep who signed us up was responsive to my questions and knowledgeable about software but I wish Kickserv had someone 24x7 to answer urgent calls or at least even email back right away.
2. not enough customization. Our staff wants to see things differently on the screen arranged the way that they want it but it's not possible to save your own settings or arrange the schedule to look differently.
3. Suggestions for improvement not implemented. I have made many suggestions but have not seen any changes so I just stopped giving them.
4. Only 2 settings for personnel: administrative and tech. We have alots of sales folks and they need more info than tech but less than administrative. So far has not been done
5. The app is not really helpful for the type of work that we do. It downloads very slowly for those who have administrative access because it loads up the whole customer base. The cancelled appointments don't disappear from the app schedule very fast so couple of time our staff went to appointments that were not needed. When new appointments are added, there is no alert so it's easy to miss them. Uploaded documents saved online dont display on the app. Anyway the app needs a lot of work.
6. needs a place to record ongoing reminders for administrative staff. Kickserv did not solve this problem so we are still using sticky notes.
7. not a way to communicate and assign customer related tasks to each other in the team. Again, would be nice if the software had ability to do that.

This app is so easy to use and stores all of our job files.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love that all of our job files are stored in 1 place, our customers have access to paperwork that we allow them to see. Also, that all of our employees can access the files they need when they need them no matter where they are, in the office or on the road.

Cons: 1 thing I would like to see changed is that it is only compatible with quickbooks and not other accounting softwares. I understand why but wish it was compatible with the software my company uses.

Overall: Our company was able to take our job files from about 20 filing cabinets to ZERO by using Kickserv. No more making copies of every bit of paper to keep in a filing cabinet, no more filing. This app is so easy to use and so flexible. I love it

User friendly, easy to learn but not reliable.

Jun 27, 2017
2/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: The ease of use and ability to sync with Quickbooks (although not seamlessly) are the best attributes.
The search feature and ability to use custom fields are nice to have.

Cons: The software is unreliable. I have been using it for 3 months and am surprised how many problems there are. The program encounters numerous slow downs or problems and it takes hours (sometimes longer) for the support team to fix the problem. Never had constant problems like this with Service Sidekick. It is frustrating to wonder if the program will be functional from one day to the next.
The program does sync with Quickbooks, but the data doesn't transfer completely. After the sync, we have to go in and manually input data or amend items like the customer name and terms.
The android mobile app crashes constantly and is unreliable.

Vendor Response

by Kickserv on July 17, 2017

Hello Robert - We know that our application has had downtimes in the last few months that are far beyond anyones comfort level. We have gotten our wits around a couple of issues that we inherited with our finial migration of customers from our legacy system. Now that all that is behind us we have seen much better results. See our results here: http://uptime.kickserv.com The Quickbooks sync should never be altering data. I have not heard of this issue before. I will reach out to you via our tech support lines to see what is going on with your account. Lastly, the android mobile app has been corrected and is no longer crashing due to the mapping error.

I think Kickserv is just okay!

Jun 30, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: I love that I can keep all my clients and everything in one place. Customer service is awesome to deal with.

Cons: The mobile site doesn't function as well as the desktop and we're out and about a lot!
Also, for months there have been ongoing issues of different sorts, this doesn't help me or our business, when I need client addresses and phone numbers and the site is down.
Quickbooks syncing hasn't worked right in awhile. At this point I'm not sure why I'm still using kickserv or quickbooks, i'm thinking of what else I can do at this point as it's not worth the money.

Overall: I can keep my clients and all jobs information in one place.

Vendor Response

by Kickserv on July 17, 2017

Worked with customer today on the phone and screen share. We found that her item list needed to be updated from Quickbooks first. We cleared the item list and ran the sync again. The invoices are now sync'ing to Quickbooks successfully.

Overall very happy with the system and continue to be impressed with all the changes.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Internet based being able to get it on my phone when out of office. I use my tablet and phone from home and this is very important to me.

Cons: I get frustrated with the frequent slow load times lateley. I know that is being worked on and I apprecaite that because it is crippling when we cannot get to the information when speaking with a customer. I ALSO WOULD LOVE IT IF YOU COULD HAVE A PHOTO ON THE CUSTOMER PAGE THAT PULLS UP IN THE FIRST CLICK OF THE ACCOUNT. SMALL PHOTO LIKE WHAT IS IN NOTES BUT IN THE MAIN VIEW. DON'T KNOW IF THIS IS POSSIBLE. JUST A SUGGESTION

Overall: Everything in one place and easy to view open quotes and current jobs.

Kickserv is a great communication software for people out in the field.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: What i like most about the software is the ease of the program. When i input an address it starts to give recommendations and it fills in the blanks for you. You can also view a map of the location. We use this software everyday throughout the day and is a great program for the office to communicate with people in the field without having to call them.

Cons: We have used kickserv for a few years now and i really haven't run into any major problems with the software. The few times i did, the tech helped out immediately to get my issues resolved.

Overall: Ease of use, great communication with techs, maps

Very good service

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I can see all my jobs and days at any time any day 365 day of the year I love it... just some times when don't have internet access to the software is not convenient but its ok. Is very rare this thing happens. Im very glad to have this tool

Cons: Nothing its very efficient., some times my office make changes at the very last moments but it's not your fault. I dont know who to used all the tools but I will learn how to used soon. Some times I ask my co workers and they teach me how to do it but to be honest I have no time to learn.

Overall: Well is very important to learn how to use it. In the very beginning I was not familiar whit the software because Im almost 50 years old and I dont know much about technology but little by little Im learning every day a different way to used .And Im happy whit it

We've used this Kickserv for years! It's a good, solid program that is continually being upgraded.

Jul 06, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Reasonable pricing. Good set of features. Great customer service. We've used this program for at least 10 years.

Cons: It's looking better, but still a bit "clunky". Not very intuitive if you're new to the system. Screen views are stretched out and take up a lot of room. You have to scroll a lot to find things. It could be more compact and easier to maneuver. The Android version is the same way - multiple screens to find things. You have to learn all the workarounds to be productive.

Overall: Let's us keep all customer data in one place. Syncs with our bookkeeping program. Internet based lets us work from anywhere. Good value for the $$$.

Indispensable. Simple to use and manage your customers and jobs from one place.

Jul 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how easy it is as admin to add users, customize certain fields and see who has what on their calendar, emailing invoices to customers from the software, integration with QB.

Cons: I can't progress invoice, therefor I can't take advantage of really knowing the money in the pipelines. Certain custom fields for a customer's location don't carry over when you create a new job in that location, creating double entry.

Overall: The benefits are countless and far outweigh the features that we still don't have. What I love is that Kickserv is constantly adding new features and increasing the software's functionality.

Pretty Pleasant

Jun 29, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: Keeps all of my office and field workers on the same page. Love that it can also sync to my QB Desktop software.

Cons: Can't edit invoices on Kickserv after they are synced with QB. A lot of steps to email the estimate after it's prepared. Downtime during the day when I'm trying to pull opportunities up and provide customers with a quote. Can't easily view line items on invoices on the Android Mobile app. Support takes a day to get a hold of you sometimes. I also don't like that the IP of the customer is not included when they sign an invoice, as my lawyer advises it may not hold up in court for the signed contract without it. I also wish I could integrate payments with my Authorize.net account. pany sets) for credit card use.

Used to be a great software...

Jun 26, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Mobile app has great features, QuickBooks desktop integration is a plus, ease of reports. Overall the design of the software would be very good, if their servers could handle the volume of hits it was getting.

Cons: VERY slow at times, been a lot of downtime recently (sprint 2017), horrible customer service - can never get a human. Very passive to answer questions and help train end user. I feel as though their growth is outpacing their development. Further, quickbooks desktop integration has become very expensive.

Easy to use and implement for my service-based company

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. The mobile app is very useful and syncs very well with the online app. We have used kickserv for over 5 years and have grown our company using the easy-to-use customer relationship management software and scheduling tools kickserv offers.

Cons: We really would like to see a more comprehensive search engine so that we can lookup anything such as "other contacts," and keywords to locate customers such as "problem," "re do," or any other notes we used to describe our customers.

It's almost perfect for our needs if recurring feature was properly implemented.

Jun 22, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Auto emails and text reminders are most important even though it's not implemented properly. Message size is incompatible with wireless networks.

Cons: Recurring jobs feature is a lifeline of our business and it's so poorly implemented. I had provided details of what's wrong and what can be done for quickly fixing it but it's been 2+ years and I am still waiting. My office staff hates this software and it's waiting on me to find a better alternative or build it inhouse.

Easy to learn and use

May 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: It's simplicity and easy to use. Allows you to keep a lot of information for each customer. Especially like be able to search for a contact not only by name but also by house address or phone number.

Cons: Whenever you want to eliminate tags of one sort or another the software will eliminate those tags in existing completed jobs. Why can't the old tags stay in place when we no longer have use for them and want to change or eliminate?

Vendor Response

by Kickserv on June 26, 2018

Hello Sharon, We are happy that Kickserv is assisting your business be more successful. We do have on the workbench some ideas to make the tagging feature more useful such as creating an active vs inactive element to tags. Thank you for your feedback.

Easy for my team to use!

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it is easy for every member of my team to use from field techs to office staff including our clients. Everything is very straightforward and for the most part able to be customized to our needs.

Cons: The mobile app is glitchy at times requiring work arounds to ensure that the guys in the field can function.

Overall: As previously stated, it is easy for my team to use and allows our clients to see the same thing we are looking at to ensure transparency.

Enjoy your service and recommend you frequently

Jun 22, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its versatility. It does a lot of features and the cost is very affordable. It has become usable with a tablet in the field which we hope to use, once we get all of these kinks worked out from upgrading.

Cons: I have enjoyed the app, but support , in my opinion is not timely.
The flow is very difficult.
Needs a contact block for when a business is the customer.

Overall: Information on customers and jobs that my accounting software doesn't have fields for.

Kick Serve has helped to close to $3 million in sales for the moving companies I have worked with.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: From an admin position this product has been very easy to set up and use. Most of all we have been able to customize to fit our needs. Our clients often remark on how simple and easy to read our estimates are. We have it synced with Quickbooks to track payments.

Cons: Other than the server issue a few months back we have not had any real complaints. Tech support usually responds within a few minutes or contacting them.

Vendor Response

by Kickserv on July 07, 2018

Thank you, Ralph. $3 million in sales is a lot of sales. We are happy to hear just how well our software is assisting your customer-flow-line. We know field service and understand that the speed of communication (field to office and visa versa) equals the strength of any organization.

They just keep improving!

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use, functionality, reporting, mobile platform app, easy to understand menus and customer service responsiveness

Cons: I have been using this product for over 5 years and have not found many flaws. If I had to give any constructive critique, I would have to say that they could improve upon the search capabilities so that I could search additional fields.

Overall: Total customer relationship management system and total integration with QB bookkeeping software

Cheaper than similar programs, but for a reason.

Jun 22, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: It's easy to use and it looks very professional to customers when they view estimates, invoices, etc. The customer portal was a great selling feature for customers with multiple properties.

Cons: Frequent server downtime causes costly and frustrating downtime for office/field staff. Customer service isn't the most responsive, and one request took 4 months to get an answer. Custom templates sound like a great feature, but they don't respond very well within the program and are difficult to create. Mobile app is buggy and practically unusable.

Overall: More efficient work flow management from estimate to invoice.

Do not sycn with quickbooks.

Mar 08, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: I have been using kickserv for a few years now and about a year ago I synced my kickserv account with quickbooks online. When I did that it deleted a ton of my line items and I had to go back by hand and enter them all back in. It took me about 40 hours to do it. I also had to fix it all in quickbooks, I paid a service for that. I have now hired an accountaint and they found that my quickbooks account is still messed up. I have now started a new quickbooks account and was told by kickserv that this was the only way I could sync kickserv and quickbooks. So I hit sync and lost all of my payments and they have been working on getting them back for 3 weeks. not sure what I am going to do.

Pros: Clean and easy to use

Cons: Lost my data

Our experience with the software is good overall.

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use. It tells you whether a customer saw or not the invoice/estimate. It allows you to see unpaid invoices.

Cons: -quick book sync doesn't work right, it makes duplicates of all the customers.
-you can not enter different job locations for the same customer, a new customer needs to be created every time there is a new job location

Overall: We can keep track of all the customers/estimates/invoices.

Vendor Response

by Kickserv on June 25, 2018

Hello Jessica, Thank you for all the stars and confidence you put into using Kickserv for your business. Creating a new service location for a property manager should be easy. Once you have the main property company in your database, it will just a matter of pressing the "new contact" button, filling in the new service address, and checking the box to associate it with the parent company. I'll reach out to you via our in-app chat to assist you with this feature and help with the customer-flow-line.

This software is a really good scheduling tool for a service company

Nov 06, 2014
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The help desk is super responsive. The software is really quite intuitive, and the time to get it up and running with the help desk's help is only a few days. It's web-based, and techs can easily access it from the field on an iPad or other tablet.

Cons: If you're running a complex organization it may fall a little short. We run a business with five totally different sets of skilled people, so we sort of outstripped what it was intended for. Also, the scheduling optimization by ZIP code or area of town is not well-developed.

Recommendations to other buyers: I'd say you really can't go wrong with this software. The help desk is so helpful. The site is always up and runs fast. If, after a year or two, you want something more intense or powerful, it won't be because KickServ is grossly lacking. My advice to others is make a list of things that are must haves, nice to haves, and that you don't care about. Assign a weight each of your must haves so that you can assign it a percentage of importance. Evaluate 3-4 software scheduling programs to see how well they match up to your list. Then you'll know. Don't forget to evaluate the amount of time you or someone in your office will have to invest in setting it up. Never underestimate the importance of the help desk hours and their ability to help your scheduler, not just talk with you. One of the best things about a good system is when your scheduler can do it without you having to get involved. Also, be sure to ask about their server uptime over the last few years.

Good for fast estimates & invoicing!

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Email estimates and invoices to customers and get signatures while still onsite. Invoices sync to accounting software.

Cons: Customer & jobsite info do not always sync correctly. Cannot handle basic customer credits or refunds. Have to jump around multiple screens to get a clear idea of the schedule and open jobs to be done.

Overall: Email estimates & invoices and get customer signatures while still onsite.

Great scheduling tool and easy to use

Jun 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and can plan the day the week or the year out with this software. Can easily email an invoice to a customer and get paid online by the customer.

Cons: The speed of the software is sometimes slow. Also there are outages that interupt our work day. Would like it to interface with Quickbooks better.

Overall: We can see where our technicians are and can keep extensive notes on a project for future visits.