# Kickserv Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Kickserv Software - reviews, pricing plans, popular comparisons to other Scheduling products and more. Source: https://www.capterra.com/p/122541/Kickserv --- # Kickserv Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kickserv ## What is Kickserv? TRUSTED BY HOME SERVICES PROFESSIONALS. #1 Most user-friendly & most affordable software for local service companies with 1-25 employees. Complete job management: scheduling, leads management, estimates, running complete jobs from the field, invoices, payments & more! Fully integrated with Quickbooks. We are also one of the most proven platforms available to simplify and manage your service business. Trusted by 1000s of service businesses for over 20 years. Plans starting as low as $47/month. ## What is Kickserv used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Work Order](https://www.capterra.com/work-order-software/) Recognitions Shortlist Overall rating Based on 387 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Pros & cons Intuitive and simple operation Enhanced business organization Unreliable mobile functionality Frequent technical disruptions Starting price $19 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Electrical Contractor / 2026 - Field Service Management / 2026 - HVAC / 2026 - Plumbing / 2026 - Roofing / 2026 - Service Dispatch / 2026 - Landscape / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Kickserv alternatives Highest Rated [4.7 (2,741)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (5,254)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (1,457)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (452)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/122541/Kickserv/alternatives/) ## FAQs about Kickserv Overview ### What problems does Kickserv solve? Kickserv solves paperwork overload, scattered customer records, and messy field scheduling by centralizing job histories, notes, photos, estimates, invoices, timecards, and dispatch calendars. Service businesses, office coordinators, dispatchers, technicians, and small business owners benefit most by gaining real-time visibility, faster billing, easier QuickBooks syncing, and fewer missed follow-ups. Answer based on 190 reviews Overview ### Which roles and teams benefit most from Kickserv? Kickserv is most used by business owners, presidents, and other executives, along with office managers, operations leaders, and administrative teams. These roles rely on it to schedule field work, manage customers and estimates, dispatch technicians, track jobs and invoices, and keep daily service operations organized and profitable. Answer based on 363 reviews Overview ### What company size and industries is Kickserv built for? Kickserv is designed for service businesses, with 98% of reviewers coming from small businesses and Construction leading at 35%. It also serves Consumer Services at 11% and Environmental Services at 6%, while midsize and enterprise adoption is limited at 1% each, indicating a primary fit for smaller field service operations. Answer based on 387 reviews Features and Usability ### What are the key features of Kickserv? Kickserv includes core field service features such as scheduling and dispatch management, quotes and invoicing, customer management, and work order tracking. Differentiating features include QuickBooks integration, a customer portal, mobile access for field teams, digital signature capture, and multi-location customer records that roll billing to a parent account. Answer based on 190 reviews Pricing ### How much does it cost and what fees or limitations are included? Kickserv starts at $60/month flat for the START plan for up to five users; RUN costs 119/month for 10 users and SCALE 199/month for 20 users. A free trial is available. Reviews often call pricing affordable and fair, though some cite extra Stripe or training costs and say alternatives can be cheaper. Answer based on 52 reviews Integrations ### Which third-party tools and platforms does Kickserv integrate with? Kickserv integrates with 10 third-party tools, led by QuickBooks Online, QuickBooks Online Advanced, QuickBooks Desktop, QuickBooks Desktop Enterprise, and Stripe. Official integrations also include Google Calendar, Google Contacts, Mailchimp, Microsoft Outlook, and Podium, covering accounting, payments, scheduling, contacts, email, and customer communication. Answer based on 71 reviews Getting Started and Support ### How easy is it to onboard and train a team on Kickserv? Kickserv is quick to learn for many frontline users, with live online sessions, videos, and documentation available for training. Reviewers say new employees and nontechnical staff can often get started fast, sometimes in a day, while admins and teams needing customization or workflow changes usually need more time and paid training. Answer based on 10 reviews Getting Started and Support ### What customer support options does Kickserv offer, and how do users rate the experience? Kickserv offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and easy to reach, with quick issue resolution and follow-up. Some report slower replies during busy periods, limited usefulness in some help articles, and frustration during outages or major platform changes. Answer based on 190 reviews Scheduling ### How well does Kickserv handle scheduling and dispatch? Kickserv makes scheduling and dispatch easy for many field service teams with drag-and-drop calendars, real-time updates, and mobile access. Small businesses and growing service companies like the clear job view and technician notifications, though some users report calendar bugs, limited customization, and weaker mobile scheduling controls for field staff. Answer based on 72 reviews ## Who uses Kickserv? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 112 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 112 reviews Administrative 23% Administrative 23% Entrepreneurs/ Owners 23% Construction 16% Customer Services & Support 10% Others 29% Top industries Based on 112 reviews Construction 52% Electrical/Electronic Manufacturing 14% Consumer Services 14% Environmental Services 11% Other 9% ## Pros and Cons Intuitive and simple operation 91% positive reviews out of 79 Most reviewers describe ease of use as a key benefit, requiring minimal training and enabling quick onboarding. Unreliable mobile functionality 50% negative reviews out of 40 Some reviewers report the mobile app is unstable, difficult to use, and lacks consistent features across devices. Enhanced business organization 85% positive reviews out of 33 Most reviewers indicate organization features help manage teams, streamline workflow, and improve daily operational efficiency. Frequent technical disruptions 66% negative reviews out of 35 Some reviewers describe recurring bugs, unclear error messages, and unreliable system performance affecting daily operations. Comprehensive record management 83% positive reviews out of 24 Most reviewers find record keeping efficient, supporting detailed job histories, accessible data, and streamlined documentation. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.3 (67) 80.60% of 67 reviewers that rated this feature as important or highly important It gives you the flexibility to manage jobs, access schedules, and invoice clients from anywhere. Some users say mobile access is vital for field work, but several report the app is less complete than the web version and can be cumbersome. Scheduling 4.6 (53) 71.70% of 53 reviewers that rated this feature as important or highly important With Kickserv’s scheduling feature, you can easily coordinate team members, assign tasks, and manage appointments. Reviewers appreciate how it keeps everyone organized and on track, though some mention they’d like more color-coding and find multi-step scheduling tedious. Billing & Invoicing 4.5 (35) 65.71% of 35 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Calendar Sync 4.7 (23) 73.91% of 23 reviewers that rated this feature as important or highly important Synchronize with other calendars to view mutual availability and schedules Real-time Scheduling 4.7 (21) 61.90% of 21 reviewers that rated this feature as important or highly important Based on availability, instantly confirm or deny a request when a new booking is made Service History 4.8 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Kickserv 158 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Data is backed up automatically to prevent data loss Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Track employees' arrival and departure timings for payroll purposes A way to visually represent data where different categories of items are marked with different colors Leave comments and notes on documents for others to view Specialized for organizations who focus on commercial projects and processes Moves designated for commercial properties Manage and track all internal and external communication conducted via calls, email, text, or chat Record and track all relevant internal and external communications Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions A website or login for customers to access information Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Accept and process credit/debit card transactions Electronic signing method that validates the authenticity and integrity of a digital document Manage sending personnel and resources to a site as needed Convert paper files into digital images Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage product specific documents in a categorized order Assemble applications and processes by dragging over and arranging pre-built components Digital forms that are shared and accessed online Electronically collect payments for goods or services Digitally sign online documents Create and send email blasts/campaigns Reminders sent via email Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Estimate expected cost based on various factors before a project begins A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Store and access documents, forms, and photos in one centralized place Plan, manage, and track the financial activities of an individual or organization Designed to be used by carpet cleaning businesses Primarily serving commercial or industrial locations needing electrical work Intended to be used by field service companies Serves handyman professionals For janitorial management, platforms, services, etc. Specifically designed to meet the needs of lawn care businesses Software is designed specifically for use of locksmith companies Software used by moving companies Intended to be used by pest control companies Serving plumbing industry professionals Visualize locations on a map System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Track grounds activities done in the field Process images and automatically scan for data Activities related to the initial admission of a charge into the organization's care Track interaction history by documenting conversations for contacts Captures invoice data and maintains comprehensive records for auditing and reporting purposes Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Moves that do not cross state or country borders Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Communicate using messages within the system Moves designated for Military personnel It gives you the flexibility to manage jobs, access schedules, and invoice clients from anywhere. Some users say mobile access is vital for field work, but several report the app is less complete than the web version and can be cumbersome. Notifications via mobile devices Access the system via a mobile application Clients can submit payments via mobile devices Capture signatures via mobile devices Manage and support multiple locations Accept and process online payment transactions Track/log the amount of time employees worked per job using a timer Manage and track customer orders for goods, investments, or any other purchases Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Capture photos for any type of use case Photos/Images Accept and process customer payments for products or services using hardware and software Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Calculate rule-based prices for a product/service Create, send, and track purchase orders and their statuses Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Receive system updates as soon as any changes are made Upload, track, and submit receipts in a central database Schedule repeating appointments based on a duration of time Generate recurring invoices Managing orders that a customer purchases repeatedly and regularly Timed notification for any upcoming task, deadline, appointment, or activity Organize repair tickets, track progress, severity, and repair history Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Assign available resources to various projects and tasks Allocate and manage resources, such as employees, equipment, facilities, and other assets Set & manage permission levels based on user roles and restrict access to only authorized individuals Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Reports specific to sales analysis for trends and strategies Assign and distribute work schedules to individual employees or teams within an organization With Kickserv’s scheduling feature, you can easily coordinate team members, assign tasks, and manage appointments. Reviewers appreciate how it keeps everyone organized and on track, though some mention they’d like more color-coding and find multi-step scheduling tedious. Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Schedule shifts via online calendars and available employees Track the status over time for a request, process, asset, or transaction Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Organizing a group of people to accomplish a task Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Log and record hours worked and costs spent to assist in billing and invoicing Track and manage employee time-off, vacation, and sick leave requests Measure and track time including hours worked and paid time off (PTO) Track the duration and expiration of warranty as well as any obligations under that warranty Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.1 (318) 4.1 Based on 318 reviews ## Pricing Value for money 4.4 (273) Free Trial [View pricing plan details](https://www.capterra.com/p/122541/Kickserv/pricing/) Flex $19.00 Flat Rate,Per Month START $60.00 Flat Rate,Per Month It includes: - Embeddable Contact Form - Automated email & text reminders - Over 20 business reports - Time tracking - Expense tracking - Attachments - ACH Payments - Tap to Pay RUN $119.00 Flat Rate,Per Month It includes: - Dispatch mapping - GPS check-ins - Custom data fields - Custom reports SCALE $199.00 Flat Rate,Per Month It includes: - Custom templates Value for money 4.4 (273) 4.4 Based on 273 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (356) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (356) 4.4 Based on 356 reviews ## User reviews Overall rating 4.4 Based on 387 reviews Filter by rating 5(222) 4(124) 3(26) 2(6) 1(9) Mentioned topic Sorted by most recent SL Saul L. Co-Chief Executive Officer Information Technology and Services ### "Kickserv does work well enough for the most part" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 24, 2026 It has all but extinguished the need for constantly telling people to let me in their homes for the dogs. I estimate I save about 40 hours a month on the mundane admin tasks, it’s immensely relieving. The quoting system enables the customers to choose bundles, so I do not spend all day explaining everything. Pros Automated “on my way” texts are fine since I do not have to communicate with clients as much. I was amazed that the client hub did not crash when one of the clients made a payment for a $49 Virtual Quote today. Cons I do not understand why I have to create an entire quote just to utilize a template for a very simple invoice. The snow routing is completely unworkable at 1am when I just need the guys to have a simple list of tasks to complete and not some type of route optimization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Hi Saul, thank you so much for taking the time to leave us a review and share your feedback with us. We pride ourselves on providing outstanding customer support. Please do not hesitate to reach out to us if you need assistance. We're happy to help assist in ways to simplify tasks like creating invoices. Abe & Mike can share some tips and tricks to get the most out of Kickserv. Give us a call at any time! Thomas H. CEO Construction ### "Kickserv CRM - Good product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2025 Very Positive. We have been using product for 6 years. Has improved overtime. My whole company uses the product. Field service people track time on it. Pros Covers most aspects of running a Service Business. We use it to schedule manpower, Sales, Accounts receivable. Very responsive if there is an issue. Very easy to use. Good value for cost. Cons Needs better though out permissions. Specifically in their mobile app. Needs to track expenses better. Needs to have more active development cycle. Calendar and other such management functions should have better filtering Alternatives considered [Aspire](https://www.capterra.com/p/161544/Aspire/) Reasons for choosing Kickserv Aspire did not work too well - Kickserv was much easier to work with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 18, 2025 Hi Thomas. Thank you so much for taking the time to leave us a review. We're happy to hear that you've been having a positive experience with Kickserv over the last 6 years. I have passed along your feedback to the product team regarding expenses and calendar filtering. We always take customer feedback into account when planning new development cycles. We want to ensure that the updates we are planning are meeting customer needs. Please keep your ideas coming! PW Patrick W. Director Facilities Services ### "CRM system works well" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 16, 2025 Overall Experience with Kickserv is good. Pros How each part of kickserv works together without much issues. Cons The way services and items is set up. That could have been a lot better. If you search up something you should have been able to tick witch items to add so you don't need to search up 10 times for the same thing to add 10 similar items. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 17, 2025 Hi Patrick. We appreciate your feedback. Thanks for taking the time to leave us a review. I have passed along your input regarding services and items. Some of the best ideas for product updates come from our customers and we welcome any ideas you may have. AB Andy B. Field Technician Business Supplies and Equipment ### "Good product." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 15, 2025 You are getting more benefits for the cost of service you are paying. Pros This product is very light and not cumbersome like many others. Cons The concept of jobs and tasks is confusing for new users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 16, 2025 Hi Andy. We appreciate your input. Customer feedback is so important to us. In fact, our Product Team often interviews existing customers when planning out new updates. If you need help navigation things like jobs and tasks, please reach out to our Customer Success Team. They are great at their jobs and always willing to help. Just click on the black bubble with the ? from the app. JG Julio G. Owner Computer Hardware ### "Kickserv is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2025 Overall Kickserv has been able to do everything I need and would recommend to new and existing businesses alike. Pros Kickserv is great for organization of my business needs and user friendly. I like that my data is safe and what I want to share with employees and customers I can easily do. Cons I'd like it to have a section for inventory and correct numbers with multiple items and tax. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 15, 2025 Hello Julio. Thank you for taking the time to review our product and share your experience with us. We're happy that you've found it to be user friendly. That is the goal, right? To make it as easy as possible for our users to engage with our product. If you have any suggestions or questions at any time, please reach out to us. We are always available to assist you. JP Joan P. Cleaning Real Estate ### "Have used for years and very reliable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 27, 2024 We have used them for years in our Property Management business. Very useful and reliable calendar system Pros I love that they are consistent and available. I also like how they set up the calendar. Very attentive when you contact them, especially Abe. Cons I really dislike problems with signing in - which occur fairly regularly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 6, 2024 Hello Joan. We really appreciate you taking the time to leave us a review and provide us with valuable feedback. We are sorry you have experienced issues signing in. Have you reported them to the Success Managers? If not, I would recommend you do that so that we can pass along specifics to our development team and they can work on a fix. Thank you for choosing Kickserv. Anna M. Founder Facilities Services ### "Terrible Customer Service " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 23, 2024 They made a huge change without notifying us, without offering training on the changes, we have 42 subcontractors and more than 300 regular customers who are being impacted by the big mess you are causing. We report this anyone fix this error, we waiting for 3 days and nothing. The customers of the day are showing up the day before, I have 42 people works with me calling me lost and nothing has been resolved so far. I can't wait for this, with 1 day of delay in payment you start removing functionalities from the system and there are 3 days of this horrible delivery service with the new system and no response. Pros When I started use everything doing well but every implementation they did is a disaster for clients. Cons The error persists! They made a huge change without notifying us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 3, 2024 Dear Anna, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delay in our response, which was a result of the time difference as we are based in the U.S. We understand how important timely communication is, and we’re sorry for any inconvenience that this caused. We also want to thank you for bringing the issue with our recent mobile app update to our attention. Feedback like yours is invaluable in helping us improve and provide a better experience for all our customers. While our iOS update to correct the issue was deployed quickly, our Android version was held up by Google but is now live. If your team is still having issues, please have them update their mobile devices. A rundown of what this update brings as well as any future updates can be found at changelog.kickserv.com. If we can be of further assistance, please do not hesitate to reach out to us. Our regular hours of operation are M-F 9am-5pm Central Time. ML Manuel L. Marketing Manager Environmental Services ### "Marketing Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 22, 2024 OVerall good, I'm happy to work through Kickserv and getting important data out of kickserv, that has been the best part about it. Pros Its intuitive and easy to get started on. The help from customer service was positive as well Cons Visually its lacking a bit, sometimes thats okay but compared to how other scheduling and PM tools look, it lacks the luster. Switched from [BlueFolder](https://www.capterra.com/p/109930/BlueFolder/) Something that was cheaper and provided the same services Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2024 Hello Manuel, thank you for taking the time to leave us a review. Your feedback helps us improve our product in the future. We are working on some updates to the user interface that will provide some additional analytics to the dashboard and improve the way you see your information. If you have any specific suggestions, please do not hesitate to send them our way! We use customer feedback to plan future updates. Thank you for choosing Kickserv! SM Steven M. owner operator Construction ### "the tempest Plumber" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2024 when I call in with a problem, they answer, if the techs dont know something they will get back to you and they do. the platform is reliable and resonably user friendly. Pros the two boys down is Texas that are tech service for my area. Know there craft, personable. This makes me feal like I'm dealing with a small town mom and pop shop and that keeps me as a customer, Should you guys remove or change people like this. Please let me know and I will kindly take my buisness to an othere venue. thanks Oh and the product is resonable. Cons acount search engine should have search by name, address, type jobs performed, and to account for misspelling. and flat rate billing or contract billing, that will auto adjust for taxes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2024 Hi Steven. Thank you for taking the time to leave us a review. Abe and Chris are great at what they do and we pride ourselves on providing responsive service to our customers when they have questions. Thank you for the feedback about the Search function. I will pass your comments along to our Product Team for considering for future product updates. Thank you for choosing Kickserv! DD Devin D. owner Electrical/Electronic Manufacturing ### "owner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 22, 2024 really good but I do have problems with taxes matching write with quickbooks Pros how simple it works Cons the step by step task oiption for workflow Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2024 Hello Devin. Thank you for leaving us a review. Please reach out to our Customer Success Team for help with your taxes syncing with QuickBooks. You can start a conversation by clicking on the black chat bubble in the app, or you can send an email to support@kickserv.com and they will get back to you promptly. Thank you for choosing Kickserv! [View all Reviews](https://www.capterra.com/p/122541/Kickserv/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Connecteam vs Kickserv](https://www.capterra.com/compare/122541-153140/Kickserv-vs-Connecteam)[Jobber vs Kickserv](https://www.capterra.com/compare/122541-127994/Kickserv-vs-Jobber)[FieldPulse vs Kickserv](https://www.capterra.com/compare/122541-153475/Kickserv-vs-FieldPulse)[Housecall Pro vs Kickserv](https://www.capterra.com/compare/122541-140363/Kickserv-vs-HouseCall-Pro)[Service Fusion vs Kickserv](https://www.capterra.com/compare/122541-135788/Kickserv-vs-Service-Fusion) [ServiceTitan vs Kickserv](https://www.capterra.com/compare/122541-150053/Kickserv-vs-ServiceTitan)[Commusoft vs Kickserv](https://www.capterra.com/compare/122541-149651/Kickserv-vs-Commusoft)[ServiceWorks vs Kickserv](https://www.capterra.com/compare/122541-183679/Kickserv-vs-ServiceWorks)[mHelpDesk vs Kickserv](https://www.capterra.com/compare/77264-122541/mHelpDesk-vs-Kickserv)[BigChange vs Kickserv](https://www.capterra.com/compare/122541-149479/Kickserv-vs-JobWatch-powered-by-BigChange)