--- title: "Kickserv Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Kickserv the right Plumbing solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/122541/Kickserv/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Kickserv 4.4 (387) [View alternatives](https://www.capterra.com/p/122541/Kickserv/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Kickserv Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews SL Saul L Co-Chief Executive OfficerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Automated “on my way” texts are fine since I do not have to communicate with clients as much.“ March 24, 2026 Anna M FounderFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “They made a huge change without notifying us, without offering training on the changes, we have 42 subcontractors and more than 300 regular customers who are being impacted by the big mess you are causing.“ November 23, 2024 SL Saul L Co-Chief Executive OfficerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “I estimate I save about 40 hours a month on the mundane admin tasks, it’s immensely relieving.“ March 24, 2026 Anna M FounderFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “I can't wait for this, with 1 day of delay in payment you start removing functionalities from the system and there are 3 days of this horrible delivery service with the new system and no response.“ November 23, 2024 BT Beatriz T Customer Fulfillment SpecialistElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: Less than 6 months. “It has been great; KS doesn't let you proceed when adding customers in if something important is missing, which is excellent.“ November 22, 2024 SL Saul L Co-Chief Executive OfficerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “I do not understand why I have to create an entire quote just to utilize a template for a very simple invoice.“ March 24, 2026 SS Sarena S Office ManagerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “We love the digital billing, saves us paper, as well as the time tracking for our employees.“ July 22, 2024 JP Joan P CleaningReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I really dislike problems with signing in - which occur fairly regularly.“ November 27, 2024 ## Showing most helpful reviews Showing 1-25 of 387 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Co-Chief Executive Officer Used the software for: 3-5 years ### "Kickserv does work well enough for the most part" March 27, 2026 5.0 It has all but extinguished the need for constantly telling people to let me in their homes for the dogs. I estimate I save about 40 hours a month on the mundane admin tasks, it’s immensely relieving. The quoting system enables the customers to choose bundles, so I do not spend all day explaining everything. Pros Automated “on my way” texts are fine since I do not have to communicate with clients as much. I was amazed that the client hub did not crash when one of the clients made a payment for a $49 Virtual Quote today. Cons I do not understand why I have to create an entire quote just to utilize a template for a very simple invoice. The snow routing is completely unworkable at 1am when I just need the guys to have a simple list of tasks to complete and not some type of route optimization. Review Source Yvonne G. Founder/President Used the software for: 3-5 years ### "The Best Value for the Money" December 16, 2022 5.0 Wonderful experience for over 11 years Pros The best feature of this product is the customer service. The ease of use and the product. Cons Some limitations on reports. But always found work around Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "Great for One Tech" November 30, 2021 4.0 I enjoy using the product from my desk and the tech doesn't have any complaints from the app. Pros I like that i can invoice the job with clear notes and history to the clients from my tech. Scheduling is easy. Cons Wish there was a way to alert the tech out of the app. I review a work order and see I need more notes or need him to advise on a part # so that I can quote. I have no way to tell him this other than to copy the notes and email him separately. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Kickserv is a great app that I have used for my Piano Service Company. " June 26, 2017 2.0 Pros All inclusive connectivity of all the data needed to run my (Piano Service) business. I consider myself a fairly expert user of kickserv, using it from its early inception, then called ' Service Sidekick'. I am totally on board to help bring it to its fullest potential, so dont take the cons section too hard...I use the system every day, all through the day, and my entire operation depends on this most awesome application. Cons Software is gradually degrading. Latest update published makes KS sluggish, screen freezes constantly during scrolling. Reports have been altered to the point of useless. Quadruple redundant data entry, creating and closing an event, then a job. No auto fill on repeated fields. Phone numbers require dashes be entered. Format the field for straight 10 digit entry. Area code, city, and state are almost always the same in my service area. Why dont these fields hold and auto fill the last data entered? Internet standard these days is that the state is a 'state' field, only accepting 2 CAP characters in verified state identifiers. No notification if email is successful, and no notice when messages fail. This has caught me with my pants down with customers...( yes customers, not contacts) emailing time sensitive invoices and opportunitys.... guys, they are ESTIMATES, Not opportunitys!! Stripe send a payment received email notification...Awesome. The text is the problem. First words of auto generated notification says Congratulations!. Congratulations? We are small businesses....we take money, every day, all day. It is inapropriate, and smacks of a Condesending viewpoint. Miss labled fields: My customers are my 'customers' , not my 'contacts'. New address verify is great on service address, Why does it not verify billing address? Getting paid is a very important aspect of small business. Makes no sense. Review Source R Reviewer General Manager Used the software for: 3-5 years ### "Servicing Company - Long-time User" November 25, 2021 4.0 Generally very good. Pros \- As a CRM software, we are able to manage all of our customers, scheduling, invoicing and reporting (not as bookkeeping or Financial Statements) in a generally good way. - The inter-connectionedness of the various parts of the software makes it easy to navigate from one function to another. - Although there has been some down time (which can be very difficult because we cannot function), but over the long-term it has not be crucial. Being an online CRM allows me to use any device. - We are able to save virtually anything (pics, docs, etc.) for future use, which has been crucially important to us. - The integration with Stripe for payment from our customers is now essential to our processes. It has worked flawlessly, easy to use, and easy to deal with Stripe for various things we need to do, including refunds. - It works well for both our field service and in-shop jobs. This is crucial because using two systems would be very difficult. -We are easily able to tailor the Products/Services, pricing, descriptions, to our specific needs - not being locked into some format that we don't like. Cons \- Support is sometimes tedious. - New features added (if we find out about them at all) can be very disruptive to our processes, and confusing. While some of them make sense in a wider world, they sometimes are baffling and frustrating in our business. - We have 2 locations (and hope to have many more) and need to have separate systems. Kickserv requires us to use separate browsers for each. How are we going to be able to do that with 5 or 10 locations? And we're finding that some functions (e.g. access to support!) are no longer working on Firefox, one of the best and most popular browsers available. This is a serious problem for us. - Although a great deal of our business is field work, we do not/cannot use the mobile app with our techs because it is far too limiting. They need to be able to access much more information than what is available to them, and so we have them login through a browser on their phones. - There are essential functions that we have to do in business that Kickserv has not been able to program into the system (even when we offered to pay big $ to get them). E.g. There are several email templates, and auto sending emails: We need one to be sent as a follow up to Jobs, and another (sent out 6 or 12 months later) to remind people to schedule services . We have to do all of this manually, and would love to find a way to get it done automatically. Summary: Some things are hard to get into the software that other companies would also make good use of. Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "Best Value for Scheduling/invoicing software" November 25, 2021 4.0 Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty easily, along with ample help from the support team. Whenever I experience a problem, I receive help via the chat function from the same customer support members who are quick to provide solutions. Pros This product makes it easy to store a lot of data for our business including customers, project history, photos of job sites, notes for customers, dispatching crews to jobs, invoicing customers. Cons We experience some software bugs throughout use, which are often resolved with time. If I delete something on accident, there is not an undo button. If we change an estimate for a customer, there is no easy access to old records of past versions of the estimate unless we duplicate them every time we make a change. This can put us in a situation sometimes we are trying to substantiate claims to contractors about original estimates and the changes we made. Sometimes Kickserv will not work at all for a short period of time while our crews are on jobsites trying to upload photos/information or find their next jobsite, though this fairly rare. I wish there was an option to not allow credit card payments for certain invoices such as our contractors who are much larger jobs. Though, we have worked around this with different options such as sending a PDF instead. Review Source R Reviewer General Manager Used the software for: 1-3 years ### "Very easy to use and many functions" December 15, 2022 5.0 Pros The ease of use to quote, schedule, close and invoice jobs is seamless and very easy to learn and teach to our 17 field techs. Cons We are getting into 200 - 2MM size construction jobs and we find the progress billing feature is not yet available Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Entry level service management software that works well. " November 25, 2021 5.0 It is a solid choice for the price. It makes keeping track of all our jobs possible and is a great step up from paper or spreadsheets. I feel it is priced fairly. Pros Capturing all the jobs we have on the go, being able to catergorize them by type, and by status (unscheduled, scheduled, in progress, on hold, completed) really helps on the backend to keep invoices moving out. Cons Individual asset/equipment history would definitely be useful. Review Source Richard Z. Owner/President Used the software for: 3-5 years ### "#1 in Customer Relationship Management & Dispatching software" May 19, 2021 5.0 Kickserv has streamlined my service-based business. It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe. Pros It is easy to start using the kickserv system, especially since they have such a phenomenal support staff Cons I have used this software for over 8 years and the ONLY thing I still would like to see is a more robust search ability. For example, if I were to look for every job that I did "carpet cleaning," I would get a list (instead of having to pull a report). Review Source R Reviewer Director of Sales and Marketing Used the software for: 1-3 years ### "Best CRM Platform!!" June 25, 2019 5.0 \-Easy way to download and calculate jobs for accounting. -Great way to have clear access for everyone in the company to the CRM via the app. The detailed and yet simple organizational process with Kickserv has added tremendous value to us. Pros \-Organization of data and customer list -Convenient way to calculate weekly, monthly jobs sold. - Cons \-Sometimes it does not load properly -Would be great what time notes are added to NOTES section for each tab Review Source R Reviewer President Used the software for: 1-3 years ### "Kickserv Review" July 15, 2019 4.0 Kickserv allows us to go semi paperless and cuts out time from dispatch to accounting. Pros The ability to store everything together. Cons It did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers. Review Source R Reviewer Business Office Manager Used the software for: 3-5 years ### "Locksmith Services and Kickserv" November 28, 2024 5.0 I love it, makes communication simple and effective Pros Kickserv is an amazing tool for to connect the office and techs out in the field. There is a place to keep notes, photos and files. Cons I would like to see the app let you change a job into on opportunity. Review Source R Reviewer Customer Fulfillment Specialist Used the software for: Less than 1 year ### "KickServ Thumbs Up" November 28, 2024 5.0 It has been great; KS doesn't let you proceed when adding customers in if something important is missing, which is excellent. Pros How easily you can look up your customer, whether by account number, last name, address. You cant go wrong. Cons At this point I have not come across any snags, and when I do I use the HELP button which is great. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Love your software" December 6, 2021 5.0 Can't say enough great things about Kickserv. We sing your praises to our friends, family, clients and other contractors. Keep up the great work. Pros We absolutely love your software and it has transformed our business. Our customers love the professionalism we provide through the software. Cons Can't say there is anything we don't really love about the software. I do feel we are using a very small portion of the software and would love to learn more of its possibilities. Review Source R Reviewer Clock repair technician Used the software for: 1-3 years ### "Service based business software for the little guy!" December 15, 2022 5.0 Kickserv gives me everything I need to run my business. My customers can request quotes from my website using the embedded contact form, I can manage scheduling, create invoices, track repairs and even share regular updates with my customers through the customer center. Pros Kickserv makes it easy to create customer databases, work orders, schedule repairs and invoice customers. It’s the easiest to use that I’ve found and covers everything that a new business needs on a day-today basis. Cons There is no ability to log cash or check payments in the free version. Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "Pres" October 3, 2023 5.0 Took awhile to get a good handle of things thoughout the platform, but once learnt, it's down hill. Pros At Emerald Yards we like all the features it comes with. Cons I can do without the inporting / exporting of data. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Exceptional" December 15, 2022 5.0 Pros I like the calendar, the scheduling and invoicing. I also like the fact that you can recall your customers yearly maintenance appointment by the month. The most important for me is that the technicians when are on call, if the office is closed they have access to Kickserv to check a clients history. Cons That we had to pay extra for the clients recall. They have since changed that to a lesser monthly fee. Review Source R Reviewer President Used the software for: 3-5 years ### "Awesome product!! 10!!" October 4, 2023 5.0 I own a contracting business and it is perfect for my business. Pros I like the ease of use as well as the customer service. Cons I wish I could modify some of the forms. The font is so small many of my customers are older and can’t read it very well. Review Source Zach H. Project Coordinator Used the software for: 3-5 years ### "My pocket assistant..." December 15, 2022 5.0 Kickserv helps me solve a problem or answer a question daily, whether it's using it to read the estimate or navigate to my appointment. Pros Kickserv is a very user friendly product I had no experience with prior to my current position. Without Kickserv, the learning curve would have been much...curvier. This allowed me quickly find which projects I needed to collect on and which ones I could start immediately. I could also refer to my contact list and projects so I didn't have to rely on paper files or memory. Cons I would like it to be more automated on calls and emails made through Kickserv to capture the email or conversation and last touch. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Most intuitive program I’ve used" December 20, 2022 5.0 Nothing but praise for everything and everyone we ever interacted with. 14 years of happiness! Pros We like the Resources Calendar week at a glance the most. Easy to see where every tech is scheduled, how long each job should take, and color coded by type of job, which we set up. This program is very intuitive to use, with large screens and no tiny fields that fill up a screen that you don’t need or care about using. We’ve been forced to use other big name programs by our franchise, which no one we talked to liked at all, but we always kept Kickserv throughout as our main go to. It’s iPhone easy to use! Skip the CRM that advertised during the Super Bowl. We and everyone we know hated it. Cons The only thing that was a problem was when it stopped syncing to desktop QuickBooks 2009. We didn’t upgrade QB, and had to manually enter sold jobs. It was worth it to us to not have to buy another QB program Review Source R Reviewer Handyman Used the software for: 3-5 years ### "Incredible tool for most tradespeople" December 15, 2022 5.0 Overall it is a fantastic product, with an even better customer service team. Again, it was painful to use at first, but now that I’ve got the hang of it (and hundreds of projects under my belt) I can’t recommend it enough. It is the perfect solution for my business. Pros Access to all of my clients and their project status from anywhere. Project scheduling, invoicing, even shopping lists available to me. Fits all of my client types, from homeowners to property management, and flexible for all of the various project types. Kikserv’s customer service team is incredible. Cons Fairy steep learning curve… I’m still discovering new features, and shortcuts. A little ‘clunky’ at times Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Superior Elevator Inspections - We Love Kickserv!" June 25, 2019 5.0 We have many customers that have many conveyances that we have to inspect per State requirements. Each has a different State Identification Number to record and track which we use in scheduling. We have to do much coordination between elevator contractors (Otis, Schindler, Kone, etc.), our customer building owners, and our inspectors. It's not always easy but Kickserv makes things much more manageable. Prior to Kickserv, spreadsheets, Word calendars and white boards were used...it was like the Dark Ages. :) Pros It's so easy to use and functions well for most of our needs. I LOVE the Special Instructions section and the clarity it provides in the Overview tab. Tags are also very helpful for our needs. The Resource calendar is fantastic too. Sometimes updates made in QB don't seem to come over to Kickserv in a timely manner but I think they usually do eventually. Overall, Kickserv has been a game-changer for us and I'm grateful every day for it's availability. Cons On my wish list is a feature that will allow me to duplicate contact information of one customer and paste it into that of another. We deal with many management companies who manage several of our customers and I have to re-type their contact info into each shared customer that we have. Reports are a little cumbersome to create but I did work in Salesforce.com many years ago and found that to be the case with them too. Review Source R Reviewer Sales, Marketing, & Scheduling Used the software for: 1-3 years ### "We use Kickserv EVERYDAY" December 6, 2021 5.0 It has been great - I like to say I have mastered Kickserv Pros It is quite user friendly and if you do not understand something - ask customer support and they will reeply within the hour typically within a couple minutes. Cons The cellphone version is still a work in progress - It works great for basic scheduling, but you can't schedule reminders, for instance, other than through a computer. Review Source R Reviewer Owner Used the software for: 3-5 years ### "The old system service psychic was very useful and user-friendly. The new software is terrible. " June 26, 2017 1.0 During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling. Pros The calendar is the biggest strength of this program. I like being able to use colors for different types of jobs. Also when you move something on the calendar it automatically updates. Our new software does not do that and I miss it. Service psychic used to be very easy to add people into the system and get them scheduled. Kick serve was not. The quick add was a great function when we were at tradeshows or when you're on the phone with a customer. Cons The reporting is near worthless. None of the reports are ever accurate, and trying to get someone to help you make them accurate was like banging your head against a wall. The system was incredibly unreliable It is constantly going down. For a web-based system, businesses rely on its functionality during business hours. We had many days of inability to use the system. They're always seem to be some reason why it crashed. The system was much much better when it was service sidekick. We had to build a salesforce software system because it was so dysfunctional. The customer service was also incredibly bad. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Owner" November 30, 2021 5.0 Very good. It’s an important part of our business Pros It takes time to fill out the customer profile initially, but I really like it once that’s done, maps, billing, emailing notifications all so easy one that is done. Cons The App! Not very user friendly and should do everything the website dose to be useful Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.