# Page 14 | Kickserv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Kickserv the right Work Order solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122541/Kickserv/reviews --- Kickserv 4.4 (387) [View alternatives](https://www.capterra.com/p/122541/Kickserv/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of Kickserv ## Showing most helpful reviews Showing 326-350 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NT Nate T. Co-owner Used the software for: ### "Kickserv has been great" January 2, 2014 5.0 Our small business (8 Field Techs) has been using Kickserv for about a year now. And my overall thoughts are that it's great web-based software run by great people. We were using google calendar and paper work orders before which had a lot of room for error, a lot of double entry, and a ton of work period. Moving to Kickserv has been a great decision. It has saved us a ton of time and headache. There definitely has been a few small bumps along the road but Todd and his support team are very very responsive and have added lots of new features and continue to add more. We are now completely paperless with all of our field techs using tablets in the field. Thanks Kickserv!! Review Source RF Ramon F. Owner Used the software for: Less than 6 months ### "Of all the software that I have used this has been the best with all the features you need and more." May 11, 2018 5.0 Pros Has everything you need to run your business, user friendly, customers are able to make a payment right from the invoice. Cons Reports more accurate on the dashboard, more features on the mobile app (accepting credit card payments). Review Source Response from KickServ August 8, 2019 Thank you so much for your kind words, Ramon. We really appreciate you taking the time out to share your experience with us. LF Lori F. Office Manager/Bookkeeper Used the software for: ### "Awesome Customer Service and Tech Support!" March 22, 2016 5.0 I have been searching for a Field service software for at least a month. We are a small service based company using paper work orders that get signed out in the field and then are used for invoice creation when they make it to the office - we have paper everywhere! I needed to be able to sync with QuickBooks desktop, not spend a ton of money, and get rid of paper, Kickserv fit the bill. Their customer support is awesome! My emails get responses even at 12:30 in the morning. I just can't say enough about the great customer service. Their tech support has just been awesome, and their price point is great compared to other software I have investigated. Review Source LH Lisa H. Owner Construction Used the software for: Less than 6 months ### "Horrible Customer Service/Support" March 13, 2017 1.0 The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone. Review Source AS Adam S. Owner Used the software for: ### "Very pleased with kickserv" April 2, 2015 4.0 I have a small service business and tried quite a few field service management systems before deciding on kickserv. It provides a great value for any field service business, has the majority of features I was looking for and most importantly, my technicians find it very easy to use so getting them to complete their work orders isn't a problem. Also, I frequently receive notifications from kickserv about new features being added and updates being made to the system so I know they are actively working to make kickserv better and better. I would recommend kickserv to anyone looking for a solution to their field service management business. Review Source TP Tara P. Co owner Construction Used the software for: Less than 6 months ### "As a small business it works great" June 29, 2017 5.0 Pros Reports are pretty user friendly and makes it easier to track time on jobs for payroll. Being able to see location of jobs for technicians Cons I don't find it user friendly when I have multiple jobs for one person. I'd like to be able to send emails out in the system rather than text messages. Review Source B Bill Used the software for: ### "they keep growing and developing features as we grow" April 5, 2013 5.0 This is the first and only Customer Relationship Management solution we found that could work with QuickBooks® Online. We started building our business with web based solutions and ServerSidekick is helping us keep it that way as we grow. Without Kickserv we would have had to buy a server and get some sort of IT maintenance contract. Cloud computing is a great solution for small business. Kickserv is not stagnant, there is no waiting until the next release of the latest software version, they keep growing and developing features as we grow. Pros available in the cloud, new features coming in regularly Review Source CM Chad M. CEO Used the software for: ### "The Best Business Scheduling Program is KickServ" November 27, 2013 5.0 We are a midsize service company with over 10 service technicians. Kickserv has made is easy to schedule appointments and user friendly. The ability to be mobile on tablets with real time between the office and the field is awesome. We have used several different scheduling programs and Kickserv offers the easiest, fastest, and most updated program on the market. Review Source JD John D. Owner Construction Used the software for: Less than 6 months ### "I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased." March 7, 2018 5.0 The customer service is amazing. Everyone is real helpful and able to get us situated quickly and efficiently. Pros Field invoicing is a great feature. It allows us to take a payment right in the app and it will directly upload to our office. Cons I would like to be able to view a full calendar in the app. Review Source RM Rachael M. Founder Used the software for: ### "A good fit at a great price!" April 2, 2015 4.0 I own a small business and we grew past the point of being able to use paper records, excel spreadsheets, and email calendars to manage the day to day operations and job scheduling. When I looked for solutions everything was either out of our budget or not really an improvement- everything was missing something and if it wasn't then we couldn't afford it. Then we found Kickserv! The premium is about 1/3 of most of the quotes we were getting and it has everything we need. Plus, when my company grows Kickserv offers more options we can use. My techs love having the app on their phone. Review Source JO James O. Owner Used the software for: ### "Kickserv helps me grow my business !" March 31, 2015 5.0 Started using Kickserv over 5 years ago when my small computer repair business added our first technician, other than myself. It has been key in growing our business. We are now up to 3 technicians, plus an admin. Kickserv keeps all of us on the same page, with scheduling, billing, customer info, and upcoming work. Before Kickserv, we were writing our invoices out of Quickbooks Online. Now, since Kickserv syncs with our Quickbooks Online, only the bookkeeper and I need to have access to Quickbooks. Highly recommend Kickserv to small service companies! Review Source NM Natalie M. Co-Owner Used the software for: ### "Amazing company to work with" April 5, 2016 5.0 This program is wonderful! It has plenty of options to allow a simple way to keep up with scheduling, and tracking jobs, costs and employees, and many other things. It also has a tech support team that you can message directly from the sight, and they respond very quickly. Our company has used a few programs, and this is by far the best. I love being able to get in contact with a real person when I have a question, and they freely give out their phone number and are willing to call. I just have so many great things to say about this! Review Source RP&H Rainbow Plumbing & Heating Used the software for: ### "making daily business functions simple " December 8, 2013 5.0 We are a plumbing company here in Nj. We have been with kick serve since they were previous named serviceside kick. Since using this product it has aided us in becoming totally paperless. no more misplaces paper or photos, All customer service info stored in one place and always available from any email device. One of the best decisions we ever made. Pros It is Organized , simple to use, a great business operations tool. Cons Requires to have some sort of internet connection for it to be used. Review Source BL Brandy L. Manager Used the software for: ### "Excellent software!" April 2, 2015 5.0 We love using Kickserv for our business! I don't have anything bad to say about it. It's easy to use, has great functions and is very affordable. It took all of the manual processes we were doing away and replaced them with a very efficient way of keeping up with labor hours, billing, jobs, etc. The only con is that I wish under logging labor hours, it was set up to where you clicked time in and time outs and it calculated the hours for you. Other than that, it's a great system and I would recommend to anyone in this type of business! Review Source GM George M. Founder Used the software for: ### "Ten star customer service!" April 1, 2015 4.0 I have to commend Kickserv on outstanding customer service. I only went through the trial testing but any question or need and they are right on it. I think this software is really great and priced right.... maybe a little on the low side for all of the features that are included. We have a particularly unusual outsourcing needed that just doesn't quite fit or I would be using Kickserv daily to run my field service business. I haven't given up and know in the near future the few little features we need will be there and I will be back. Review Source EP Erica P. Owner Used the software for: ### "Everything I need in one place." April 7, 2015 5.0 Kickserv has made my life and the running of my business so easy and stress free! After using a different company, I switched to Kickserv on the basis of having everything I need from scheduling, invoicing, tracking and many other things all in one place. And I was not disappointed. The customer service is outstanding. Any time I have a question or need help in the process of learning to use the system (which is very easy to use I might add) I am immediately helped. It is nice to have someone that cares. Highly recommended! Review Source GW Graeme W. Founder Used the software for: ### "Fantastic software - We've embraced this technology 100%. Fully integrated into our business." April 2, 2015 4.0 Pros: Easy to implement, enables low overhead/admin costs, customers love it, easy estimating, quick invoicing and payments, great support, cloud based (no IT infrastructure to maintain), scalable, integrated credit card payment system, employee buy in, dashboard, job history, employee timecards, great value, minimal unbillable hours or missed billings. Cons: No integration to Quickbooks online (yet), scheduling module can be tricky, slight software glitches once in a while, would be great if it had a job costing module. Review Source MM Misheck M. DIRECTOR Used the software for: ### "Absolutely amazing!!!" February 15, 2016 5.0 Easy to use but but powerful. Covers all areas of our business operations. We were using spreadsheets and separate processes but Kickserv puts all these into one for an affordable cost. Saving us loads of time and money. I would definitely recommend this to any business looking to automate most part of their operations. We are a removals business based in the United Kingdom and Kickserv work just fine for us. Thanks to Josh Anderson who guided us through signing up and implementation without a rush or pushy sales tactics. Review Source PJ Patty J. Office Manager Used the software for: ### "Best scheduling/invoicing software ever!" April 2, 2015 5.0 We tried several other field serve mgmt software programs out there, but none of them compare to Kickserv. Our plumbing company been using them for several years now. They keep adding new features and improvements, and really care about their customers. Their customer support is AMAZING. Whether you use email or phone support, they are always right there, ready to help. Their Quickbooks syncing service has been updated and works seamlessly. We could not run our company with this awesome software. Highly recommend! Review Source cB casey B. VP Used the software for: ### "KickServe Works Great" November 20, 2013 5.0 We have been using Kickserve for the last year or so and it works great for our plumbing business. The software is customizable enough to let us use it the way that works best for us. Todd and his crew were great at working with us to bring our old data over and making it work with their program. It also works flawlessly in the evenings on my Ipad when emergency calls come through. I would highly reccomend it to anybody looking for great scheduling/dispatching/what ever you need software. Review Source SB Scott B. Owner Used the software for: Less than 6 months ### "Superior product for small business " July 16, 2017 4.0 Pros Comprehensive tracking of work flow. Easy to follow Great for scheduling Customer portals are super Cons Point of sale CC sales The word Opportunity can be confusing at first Review Source MR Micalyn R. Owner Consumer Services Used the software for: 6-12 months ### "Outstanding service" December 5, 2015 4.5 Pros The things that I like the most about kickserv software it is easy to use and customer service is outstanding. Cons The only thing I would change is the ability to see where all of my staff is scheduled on one screen Review Source SB Stephanie B. IT Director Used the software for: ### "Kickserv helps us manage our business!" October 15, 2013 5.0 Before Kickserv we had a hard time keeping track of our customers, managing our technician's schedule and sending out invoices. Kickserv helps us manage the details so that we can focus on providing excellent customer service and running our business. No more double entry since it syncs with Quickbooks! We recommend Kickserv to all our franchise owners. It just makes sense! If you own a service based business and want to make your life easier then give it a try! Review Source TM Ted M. Business Operations Analyst Used the software for: ### "Great Start!" February 24, 2016 4.0 We're a Glass and Mirror Shop that is upgrading from the traditional paper and pencil method of doing business. We found the program forced us to become more organized and helped us identify inefficiencies in our system that would not have been exposed with the software. We eagerly look forward to the improvements to the platform. It would greatly enhance the experience to be able to track employees in real-time, but hopefully they already working on it. Review Source LL Leah L. Office Manager Construction Used the software for: Less than 6 months ### "Very happy with Kickserve!" March 20, 2015 4.5 Pros Kickserve works great for small businesses who are managing schedules for a variety of people! We are a garage door company and we use Kickserve to schedule where and when our technicians need to go. We are able to input customer information that is accessible with just a click of the mouse. Kickserve did have a few glitches along the way, but they were always fixed quickly. Cons I think Kickserve is a new product, so they are constantly making small changes. They were always good changes, but we have to constantly learn new things. 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