# Page 2 | Kickserv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Kickserv the right HVAC solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122541/Kickserv/reviews --- Kickserv 4.4 (387) [View alternatives](https://www.capterra.com/p/122541/Kickserv/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Kickserv ## Showing most helpful reviews Showing 26-50 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thomas H. CEO Construction Used the software for: 2+ years ### "Kickserv CRM - Good product" August 16, 2025 5.0 Very Positive. We have been using product for 6 years. Has improved overtime. My whole company uses the product. Field service people track time on it. Pros Covers most aspects of running a Service Business. We use it to schedule manpower, Sales, Accounts receivable. Very responsive if there is an issue. Very easy to use. Good value for cost. Cons Needs better though out permissions. Specifically in their mobile app. Needs to track expenses better. Needs to have more active development cycle. Calendar and other such management functions should have better filtering Alternatives considered [Aspire](https://www.capterra.com/p/161544/Aspire/) Reason for choosing Kickserv Aspire did not work too well - Kickserv was much easier to work with. Review Source Response from KickServ August 18, 2025 Hi Thomas. Thank you so much for taking the time to leave us a review. We're happy to hear that you've been having a positive experience with Kickserv over the last 6 years. I have passed along your feedback to the product team regarding expenses and calendar filtering. We always take customer feedback into account when planning new development cycles. We want to ensure that the updates we are planning are meeting customer needs. Please keep your ideas coming! SL Saul L. Co-Chief Executive Officer Information Technology and Services Used the software for: 2+ years ### "Kickserv does work well enough for the most part" March 24, 2026 5.0 It has all but extinguished the need for constantly telling people to let me in their homes for the dogs. I estimate I save about 40 hours a month on the mundane admin tasks, it’s immensely relieving. The quoting system enables the customers to choose bundles, so I do not spend all day explaining everything. Pros Automated “on my way” texts are fine since I do not have to communicate with clients as much. I was amazed that the client hub did not crash when one of the clients made a payment for a $49 Virtual Quote today. Cons I do not understand why I have to create an entire quote just to utilize a template for a very simple invoice. The snow routing is completely unworkable at 1am when I just need the guys to have a simple list of tasks to complete and not some type of route optimization. Review Source Response from KickServ March 27, 2026 Hi Saul, thank you so much for taking the time to leave us a review and share your feedback with us. We pride ourselves on providing outstanding customer support. Please do not hesitate to reach out to us if you need assistance. We're happy to help assist in ways to simplify tasks like creating invoices. Abe & Mike can share some tips and tricks to get the most out of Kickserv. Give us a call at any time! Anna M. Founder Facilities Services Used the software for: 2+ years ### "Terrible Customer Service " November 23, 2024 1.0 They made a huge change without notifying us, without offering training on the changes, we have 42 subcontractors and more than 300 regular customers who are being impacted by the big mess you are causing. We report this anyone fix this error, we waiting for 3 days and nothing. The customers of the day are showing up the day before, I have 42 people works with me calling me lost and nothing has been resolved so far. I can't wait for this, with 1 day of delay in payment you start removing functionalities from the system and there are 3 days of this horrible delivery service with the new system and no response. Pros When I started use everything doing well but every implementation they did is a disaster for clients. Cons The error persists! They made a huge change without notifying us. Review Source Response from KickServ December 3, 2024 Dear Anna, Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delay in our response, which was a result of the time difference as we are based in the U.S. We understand how important timely communication is, and we’re sorry for any inconvenience that this caused. We also want to thank you for bringing the issue with our recent mobile app update to our attention. Feedback like yours is invaluable in helping us improve and provide a better experience for all our customers. While our iOS update to correct the issue was deployed quickly, our Android version was held up by Google but is now live. If your team is still having issues, please have them update their mobile devices. A rundown of what this update brings as well as any future updates can be found at changelog.kickserv.com. If we can be of further assistance, please do not hesitate to reach out to us. Our regular hours of operation are M-F 9am-5pm Central Time. SM Steven M. owner operator Construction Used the software for: 2+ years ### "the tempest Plumber" November 22, 2024 4.0 when I call in with a problem, they answer, if the techs dont know something they will get back to you and they do. the platform is reliable and resonably user friendly. Pros the two boys down is Texas that are tech service for my area. Know there craft, personable. This makes me feal like I'm dealing with a small town mom and pop shop and that keeps me as a customer, Should you guys remove or change people like this. Please let me know and I will kindly take my buisness to an othere venue. thanks Oh and the product is resonable. Cons acount search engine should have search by name, address, type jobs performed, and to account for misspelling. and flat rate billing or contract billing, that will auto adjust for taxes. Review Source Response from KickServ December 2, 2024 Hi Steven. Thank you for taking the time to leave us a review. Abe and Chris are great at what they do and we pride ourselves on providing responsive service to our customers when they have questions. Thank you for the feedback about the Search function. I will pass your comments along to our Product Team for considering for future product updates. Thank you for choosing Kickserv! JD Jennifer D. Business Office Manager Consumer Services Used the software for: 2+ years ### "Locksmith Services and Kickserv" November 21, 2024 5.0 I love it, makes communication simple and effective Pros Kickserv is an amazing tool for to connect the office and techs out in the field. There is a place to keep notes, photos and files. Cons I would like to see the app let you change a job into on opportunity. Review Source Response from KickServ December 2, 2024 Hello Jennifer. Thank you so much for taking the time to leave us a review. You actually can change a job into an opportunity already! From the job, scroll down to the Edit Job dropdown and select Change to opportunity. If you need some additional guidance, you can start a chat with our Customer Success Team by starting a conversation using the chat bubble in the lower right-hand corner of Kickserv. JG Julio G. Owner Computer Hardware Used the software for: 2+ years ### "Kickserv is great!" January 14, 2025 5.0 Overall Kickserv has been able to do everything I need and would recommend to new and existing businesses alike. Pros Kickserv is great for organization of my business needs and user friendly. I like that my data is safe and what I want to share with employees and customers I can easily do. Cons I'd like it to have a section for inventory and correct numbers with multiple items and tax. Review Source Response from KickServ January 15, 2025 Hello Julio. Thank you for taking the time to review our product and share your experience with us. We're happy that you've found it to be user friendly. That is the goal, right? To make it as easy as possible for our users to engage with our product. If you have any suggestions or questions at any time, please reach out to us. We are always available to assist you. JP Joan P. Cleaning Real Estate Used the software for: 2+ years ### "Have used for years and very reliable" November 27, 2024 5.0 We have used them for years in our Property Management business. Very useful and reliable calendar system Pros I love that they are consistent and available. I also like how they set up the calendar. Very attentive when you contact them, especially Abe. Cons I really dislike problems with signing in - which occur fairly regularly. Review Source Response from KickServ December 6, 2024 Hello Joan. We really appreciate you taking the time to leave us a review and provide us with valuable feedback. We are sorry you have experienced issues signing in. Have you reported them to the Success Managers? If not, I would recommend you do that so that we can pass along specifics to our development team and they can work on a fix. Thank you for choosing Kickserv. JH Jesus H. Account Manager Facilities Services Used the software for: 2+ years ### "Great scheduling program" November 21, 2024 5.0 It is a very handy program that is improving at an impress pace. Pros I like the ease it is to schedule and move scheduled jobs. Cons It is not easy to take a job from the completed status to unscheduled. Review Source Response from KickServ December 2, 2024 Hello Jesus, thank you for taking the time to leave us a review. We are so happy that you enjoy the ease of scheduling. We would welcome any thoughts you have about improving the way that you update a job status from completed to unscheduled. That's not a common requirement for our customers, but if it's something you use frequently, we would like to hear more about your needs in that area. Please send an email to support@kickserv.com with some more information about what you need. AB Andy B. Field Technician Business Supplies and Equipment Used the software for: 2+ years ### "Good product." January 15, 2025 4.0 You are getting more benefits for the cost of service you are paying. Pros This product is very light and not cumbersome like many others. Cons The concept of jobs and tasks is confusing for new users. Review Source Response from KickServ January 16, 2025 Hi Andy. We appreciate your input. Customer feedback is so important to us. In fact, our Product Team often interviews existing customers when planning out new updates. If you need help navigation things like jobs and tasks, please reach out to our Customer Success Team. They are great at their jobs and always willing to help. Just click on the black bubble with the ? from the app. PW Patrick W. Director Facilities Services Used the software for: Less than 6 months ### "CRM system works well" January 16, 2025 4.0 Overall Experience with Kickserv is good. Pros How each part of kickserv works together without much issues. Cons The way services and items is set up. That could have been a lot better. If you search up something you should have been able to tick witch items to add so you don't need to search up 10 times for the same thing to add 10 similar items. Review Source Response from KickServ January 17, 2025 Hi Patrick. We appreciate your feedback. Thanks for taking the time to leave us a review. I have passed along your input regarding services and items. Some of the best ideas for product updates come from our customers and we welcome any ideas you may have. MF MARTIN F. Owner and Technician Construction Used the software for: 1-2 years ### "Beyond Excellent!" September 27, 2024 5.0 I have had only one technical problem with Kickserv and the issue was caused not by Kickserv, but by an Android update on an a specific phone. The day I reported the issue I received a telephone call from an English speaking representative in the United States to gather more information. The problem was resolved within 48 hours and I received a follow-up telephone call from the same representative to insure the issue was resolved. Kudos! Pros I have used other service industry apps and Kickserv is by far the most user-friendly, feature packed app I have found. I hate paperwork and this app makes it basically paperless. Bravo! I would whole heartedly recommend this app to any business in the service industry. Cons The app is all server-side, so accessing any data is 100% reliant on having an internet connection. It would be helpful if the data were synced and also kept user-side. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Kickserv Kickserv provided more features and was less expensive. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Kickserv provided more features and was less expensive. Review Source Response from KickServ October 7, 2024 Hi Martin, thank you so much for taking the time to leave us a review. We know you are busy (what business owner isn't?) and we appreciate your feedback. Our Customer Success Managers are the best. They respond to everyone and the feedback we receive after a call or ticket resolution is always positive. If you have any questions or suggestions in the future, please reach out to us. We welcome all customer input. BT Beatriz T. Customer Fulfillment Specialist Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "KickServ Thumbs Up" November 22, 2024 5.0 It has been great; KS doesn't let you proceed when adding customers in if something important is missing, which is excellent. Pros How easily you can look up your customer, whether by account number, last name, address. You cant go wrong. Cons At this point I have not come across any snags, and when I do I use the HELP button which is great. Review Source Response from KickServ December 2, 2024 Hello Beatriz, thank you for leaving us a review. We're so happy that Kickserv has been so easy to use and that the HELP feature has been a good resource. Thank you for choosing Kickserv! TY Tarsha Y. Admin Hospitality Used the software for: 2+ years ### "Great Job!" September 27, 2024 5.0 Amazing! When I have questions they are always answered in a timely manner Pros Easy navigation. The customer service team is great. Cons No complaints. Been with the company 4 years. Review Source Response from KickServ October 7, 2024 Hello Tarsha, thank you so much for your review. We appreciate hearing your feedback and thank you for choosing Kickserv! If you have questions for us, or have additional feedback, do not hesitate to reach out. We value your input. TH Tiffany H. Office Manager/Owner Construction Used the software for: 2+ years ### "Great for starters and small businesses!" December 14, 2022 4.0 Overall, for the price, I am happy. I recommend Kickserv to anyone getting started with their business. Small businesses, especially! I will continue to use Kickserv- they are constantly doing updates to fix little bugs here and there. Pros This software is user-friendly for the most part. It provides all the basic features you need to schedule, create a work order and assign to employees, invoice customers, and sync to your accounting system. Cons I mostly suggest the technician app be updated. I have found that 100% of my technicians are great at labor work, but not so great at navigating apps and using phones. Maybe even just offering more education/user guides for techs would help. Also, wish there was more of a way to have intercommunication between departments; assign tasks to office team, to do lists, etc Review Source JR Jon R. CEO Construction Used the software for: 2+ years ### "Love your software" December 5, 2021 5.0 Can't say enough great things about Kickserv. We sing your praises to our friends, family, clients and other contractors. Keep up the great work. Pros We absolutely love your software and it has transformed our business. Our customers love the professionalism we provide through the software. Cons Can't say there is anything we don't really love about the software. I do feel we are using a very small portion of the software and would love to learn more of its possibilities. Reason for choosing Kickserv Ease of use. Review Source Response from KickServ December 10, 2021 Hello Jon - We super appreciate the review. Let's dig deeper into the software together. Write into support@kickserv.com and we'll help you out. LS Lou S. Owner Consumer Services Used the software for: 2+ years ### "All Fixed Appliance Repair review" November 30, 2021 5.0 Overall, the experience has been very positive. We're happy that we decided on this one. Pros Real time scheduling, mobile use, files attachments, work order creation Cons Customer portal to request service is cumbersome, bug reporting has become more difficult with the new chat robot. I usually video the issues to better explain the bug. I can't do that any more. Alternatives considered [Octopus CRM](https://www.capterra.com/p/204641/Octopus-CRM/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Kickserv Cost and features Review Source Response from KickServ December 2, 2021 Howdy Lou. Thank you for taking the time out of your busy schedule to leave us a review. We greatly appreciate it. The new support system is fairly new and we will continue to work on making it easier to to reach us, as well as report bugs. Thank you again for the feedback. JB James B. Clock repair technician Luxury Goods & Jewelry Used the software for: 1-2 years ### "Service based business software for the little guy!" December 14, 2022 5.0 Kickserv gives me everything I need to run my business. My customers can request quotes from my website using the embedded contact form, I can manage scheduling, create invoices, track repairs and even share regular updates with my customers through the customer center. Pros Kickserv makes it easy to create customer databases, work orders, schedule repairs and invoice customers. It’s the easiest to use that I’ve found and covers everything that a new business needs on a day-today basis. Cons There is no ability to log cash or check payments in the free version. Review Source BF Beverly F. Office Administrator Facilities Services Used the software for: 2+ years ### "Great product and service" November 24, 2021 5.0 The biggest benefit is time saved. We run a small, family locksmith business. My husband and son are out on the road and I'm in the office. We've expanded into a home watch business as well. Kickserv is very efficient and cut my labor time by at least a third. Plus, the techs out on the road can pull it up on their phones and don't have to call in to ask questions about jobs. Pros Ease of use. We looked at several options and Kickserv has the best quality for the price. We use the product differently than intended. The color coding intended for services we use for our technicians. I look at the calendar and I can see where each one is by the color. We do use some colors for services such as active jobs or jobs on hold. Kickserv integrates smoothly with QuickBooks online which saves a lot of time and work. We do our invoicing in Kickserv and it syncs with QB immediately. Cons I can't think of anything right now that I'd change. Reason for choosing Kickserv My son did a lot of research and we had three top choices. We all chose Kickserv and we're very happy with it. Review Source Response from KickServ December 2, 2021 Thank you Beverly, for taking the time to leave us the SUPER review! SK Scott K. General Manager Construction Used the software for: 6-12 months ### "Pres" October 2, 2023 5.0 Took awhile to get a good handle of things thoughout the platform, but once learnt, it's down hill. Pros At Emerald Yards we like all the features it comes with. Cons I can do without the inporting / exporting of data. Reason for choosing Kickserv It is thus far the most well rounded all in one platform we were looking for. Review Source Response from KickServ October 3, 2023 Hello Scott, Thank you for leaving us a review. We're happy that you are getting good use out of Kickserv. If you ever need assistance, please feel free to reach out to our Success Managers. They are always willing to help. LW Linda W. VIRTUAL ADMIN Consumer Services Used the software for: 2+ years ### "Great Software" December 15, 2022 5.0 Just having everything in one place is great! My boss has more experience with account management software and he really likes this one. He likes they are updating their software frequently and adding new features that help us, like the dispatch and map feature.Early on, I talked/chatted with your customer service reps and asked a million questions. They were great and were very patient with me. I haven't had to bother them as much lately, but they are always accessible and helpful. Pros Easy to use.Easy to change products and prices.Love the reminders option and scheduling option.Love the response time and advice from the team when I ask crazy questions! Cons The mobile part of the software could use some help, from our perspective. We have issues with attachments and being able to view them in the field. We realize that some of our issues could be user error. Review Source PF Pierrette F. Office Manager Construction Used the software for: 2+ years ### "Exceptional" December 14, 2022 5.0 Pros I like the calendar, the scheduling and invoicing. I also like the fact that you can recall your customers yearly maintenance appointment by the month. The most important for me is that the technicians when are on call, if the office is closed they have access to Kickserv to check a clients history. Cons That we had to pay extra for the clients recall. They have since changed that to a lesser monthly fee. Reason for choosing Kickserv My son is an IT guy and he is the one who chose Kickserv. We was very comfortable with this software. Review Source SE Susan E. Operations Manager Consumer Services Used the software for: 2+ years ### "Overall easy to use. Quirky on what can be synced with Quickbooks" June 27, 2023 5.0 Easy appointment scheduling, which is our main goal. We do not use it for tech in the field, but we do print our work orders for them. Customer service is quick. Pros Ease of appointments and overall layout of the calendar makes using the appointments end of the program easy. Cons We back all of our info into Quickbooks. You can not start an estimate in kickserv and sync it to QB. Only invoicing can be synced. If you do an invoice and sync it in kickserv, you can not make a change to the invoice on the kickserv side. Review Source Response from KickServ June 28, 2023 Hi Susan, thank you so much for your review. We always appreciate feedback and it's what helps us know what to prioritize when making updates to Kickserv. I will pass along your feedback to the product team for future consideration. In the interim, if you have any questions about QuickBooks synchronization, our Success Team is always available to help. Just reach out using the chat bubble in the app. VG Vonnie G. President Construction Used the software for: 2+ years ### "Awesome product!! 10!!" October 3, 2023 5.0 I own a contracting business and it is perfect for my business. Pros I like the ease of use as well as the customer service. Cons I wish I could modify some of the forms. The font is so small many of my customers are older and can’t read it very well. Reason for choosing Kickserv I only wanted Kickserv Review Source Response from KickServ October 9, 2023 Hello Vonnie, thank you so much for taking time out of your schedule to leave us a review. That's excellent feedback about the forms. I'll send this over to our product team for future consideration (perhaps a font selection tool). Please let us know if you need help with anything. VR Verified Reviewer Business Operations Manager Environmental Services Used the software for: 2+ years ### "Love this program!" March 17, 2022 5.0 I absolutely love this program and highly recommend it. The best CRM I have ever used, I have over 20 years plus experience with CRM programs so that says a lot. Pros This program talks with Everything! Your QB software, and has an app for out in the field. I can do everything start to finish in this program. Cons I would love the ability to color-code technicians out in the field on the calendar. Reason for choosing Kickserv I love it. Review Source Response from KickServ March 22, 2022 Hello, 10/10 is awesome! We are glad to hear that you love Kickserv and that we are meeting your needs and expectations! I would love to have the opportunity to speak to you about our color-coding options in Kickserv. You can reach me directly at Juan.herrera@kickserv.com Thank you for taking the time to leave us a review and for being a part of the Kickserv family! ZH Zach H. Project Coordinator Construction Used the software for: 2+ years ### "My pocket assistant..." December 14, 2022 5.0 Kickserv helps me solve a problem or answer a question daily, whether it's using it to read the estimate or navigate to my appointment. Pros Kickserv is a very user friendly product I had no experience with prior to my current position. Without Kickserv, the learning curve would have been much...curvier. This allowed me quickly find which projects I needed to collect on and which ones I could start immediately. I could also refer to my contact list and projects so I didn't have to rely on paper files or memory. Cons I would like it to be more automated on calls and emails made through Kickserv to capture the email or conversation and last touch. Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Electrical Contractor](https://www.capterra.com/electrical-contractor-software/)[Arborist](https://www.capterra.com/arborist-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.