# Page 3 | Kickserv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Kickserv the right HVAC solution for you? Explore 387 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122541/Kickserv/reviews --- Kickserv 4.4 (387) [View alternatives](https://www.capterra.com/p/122541/Kickserv/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Kickserv ## Showing most helpful reviews Showing 51-75 of 387 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BD Braeden D. Owner Facilities Services Used the software for: 2+ years ### "Simple, affordable work managment software" April 25, 2022 5.0 I tested several work order managment products before choosing Kickserv as my platfoem. Makes scheduling, timecards, and customer history a non headache for me and my business. Totally love the product!! Pros Kickserv is great for customer managment. Easily see past and future work orders for all customers. Love the ability to add attachments to customer profile and work orders. Great database. Cons I have no dislikes. I would like to have the ability to select which items are shared per work order via the customer portal. Reason for choosing Kickserv Kickserv was the most user friendly for me. I did at least 5 other trials before choosing Kickserv. It served all the needs I was looking for while being very visually appealing and easy to use. Review Source Response from KickServ April 26, 2022 Hey Braeden, 10/10, all the stars, and no dislikes! We are grateful for the review. We are glad to hear that you love our product and that Kickserv is meeting your expectations. When you have some time send me an email at juan.herrera@kickserv.com so that I can get some more information about your request and we can submit it to our product team as a feature request! Thank you again for your review and for being a part of the Kickserv family. JR Jake R. Owner Construction Used the software for: 1-2 years ### "Good product for price. " December 14, 2022 4.0 Pros The ability to keep up a time entries for the team on per job basis Cons Scheduling viewing time entries from the mobile app on a per day basis would be nice instead of having to go to the web browser and pull a report to see Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Kickserv Just for the fact of the value Review Source SL Sean L. Repair Shop Manager Information Services Used the software for: 1-2 years ### "2022 Kickserv year in review" December 14, 2022 5.0 Kickserv has kicked butt. It does almost everything we need. It is easy to use so even new hires are up and running with minimal instruction with regards to the app. The customer service is some of the best I have experienced. Pros The ease of use for everyone from administration to the in-the-field techs. And the customer support is simply awesome. I have yet to have a question that was not answered quickly and correctly. Cons I wish there was a way for us to track specific product history with regards to sales/service. Reason for choosing Kickserv We did the Kickserv demo. We tested for about a week and were sold. Review Source RJ Randy J. Project Manager Construction Used the software for: 2+ years ### "Kickserv for the WIN" December 14, 2022 5.0 I wake up and sign in. Check yesterdays jobs and make sure our techs added time and notes. I use Kickserv all day most days. Pros I like the app the most. Our techs can see the work order notes and attachments all on their phones. Cons I wish i could search for a PO #. I add expenses in each work order and I wish i could use the PO # in the search bar. Review Source HJ Heath J. President Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great Product for us starting out the service division of our company" October 16, 2023 4.0 We've enjoyed it, & it's made us more profitable Pros I really enjoy being able to review our customer base, & the ease of billing/payment before we leave. Cons The reports could be more user friendly. It's not always the easiest to decifer how I can get just a P/L number for the jobs entered. Reason for choosing Kickserv It seemed more user friendly, & the price was more attractive Review Source Response from KickServ October 17, 2023 Hello Heath, thank you so much for your feedback. We're glad you've found our product to be user friendly and easy to use. I have passed along your feedback regarding reports to our Product Team. They take all customer feedback into consideration when planning product updates, so it's extremely valuable to us! JM Jessie M. Business Admin Director Environmental Services Used the software for: 2+ years ### "Kickserv is easy to set up and simple to use" December 14, 2022 5.0 Kickserv has been great for a small business. As we grow, we will need more robust functionality. Overall however it has been easy to train new users, easy to set up and ready to go to suit our needs. Pros Kickserv is easy to set up and simple to use Cons There is no ability to scale. We have multiple offices and cannot schedule work across regions. Review Source JB Josh B. Support mananger Information Technology and Services Used the software for: 2+ years ### "Lack of response to concerns. Converted us to new platform a day early while open." February 16, 2017 2.0 Our experience with this software was average until the migration from SSK to Kickserv. 1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning. 2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result. 3) The only response we have gotten from Kickserv is "Sorry about the confusion". 4) Responses to issues about the new platform are not helpful and delayed. 5) Cannot upload certain file-types as attachments (Old SSK allowed anything) 6) Editing estimates does not work correctly 7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items. 8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one". 9) None of our questions or issues have been resolved. Pros drag and drop capabilities Cons Since switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful Review Source Response from KickServ March 5, 2017 The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file types. I have requested for your company to send us any file types that seem to not upload. Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time. We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs. We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward. RC Ron C. Owner Oil & Energy Used the software for: 2+ years ### "Kickserv " November 20, 2023 5.0 Pros I like the ease and convenience of the software. It is very user friendly. Cons No complaints. We have used the company now 6 years. Review Source Response from KickServ November 20, 2023 Hello Ron, Thank you so much for taking the time to leave us a review. We know that our users have a lot on their plates and it takes time to write a review. We really appreciate it! Please let us know if you need anything. Our Customer Success Team is always on standby to answer any questions that might come up. JM Jesse M. Director Construction Used the software for: 2+ years ### "Kickserv" December 8, 2021 5.0 Pros I loved the ease at which you could schedule, invoice, send estimates, and basically run the company from your laptop and/or phone. Cons The only thing I disliked about the product is getting ahold of the service dept and the sync with Quickbooks. Review Source Response from KickServ December 10, 2021 Hello Jesse - We love the fact that Kickserv is helping you run your business. And the fact that it allows you to be mobile and see all your work and contact customers and techs. Reaching our support should never be an issue. If you are using the blue message bubble or emailing us directly support@kickserv.com or calling 888-805-8909 you should be getting a response Same Day guaranteed (M-F), usually within just minutes, and the phone we are able to answer within a few rings and that too leaves a support ticket with the same crew. If that doesn't happen you email me directly Pete@kickserv.com. Again, thank you for your review. TT Tomasz T. Owner Construction Used the software for: 6-12 months ### "The best software for new or mid size businesses" December 14, 2022 4.0 I love it. I would recommend to everyone! Very good software. Pros Customer service is the best whenever you need help they are here for you. Easy to manage and very helpful everywhere (office, on a field) Cons Some features they are on PC but not on mobile. Alternatives considered [FieldEdge Flat Rate Mobile](https://www.capterra.com/p/132009/Coolfront/) Review Source Response from KickServ February 9, 2023 Hey Tomasz, Thank you for taking the time to provide us with a wonderful review along with the feedback regarding the mobile app. We are always looking for ways to improve our mobile app experience. If you have a feature in mind that you'd like on the mobile app that's not currently available, definitely reach out to our support team at Support@kickserv.com and they can assist you with your feature request. Thank you again for your review and continued support. :) Kyle T. COO Used the software for: ### "Excellent, agile field management software" March 22, 2016 5.0 We've used Kickserv for about a year now, and are pleased with our experience. We run moving and relocation company, and have a lot of part-time workers. Our business model requires a lot from the software, and we've had to get creative to make some features fit for us, but all in all we've not found a better solution for a better price. Some of the aspects that we appreciate include: - Resource view - allows you to see all of your workers at a glance. This is our most crucial page, and it does what it needs to very, very well. - API interaction allows us to push/pull information from management dashboards that are integrated with other business intelligence data streams. - Everything is right at your fingertips - easily access jobs, estimates, customers, reports, marketing via the left-hand column. Need to search through it all? You can do that too. Very fast and easy to navigate. - Full functionality on any device! I can manage my teams from even my phone's browser, anywhere. I can be on a call, processing a credit card, and logging charges and time-tracking all at once - on my mobile device, no less. -Very customizeable. Change your marketing, your invoices, your estimates, your emails, user permissions, job fields, etc. etc. etc. - Help is right there in the bottom corner of the screen, with an estimate of when someone will get back to you. I can't say enough about how professional everyone I've spoken with has been, and how personal the customer service is. Some things we hope will continue to improve: - The mobile app in our experience has not been as good as the web page - but you can just use the web version. - Your workflow experience differs depending on where you start to enter your data, which is slightly confusing. Still, the process is flexible enough to allow you to schedule jobs however you prefer. - It would be great if Kickserv had a JIRA-type bug tracker that allowed us to submit tickets and see their status, as well as provide attachments, updates and feedback. - Interaction with third-party software, like Quickbooks or Google Calendar, could be improved. With stellar customer service, and an ever growing feature list, give Kickserv a shot. Overall, its been a solid choice for managing teams in the field, with plenty of flexibility - even for us. Review Source sL samuel L. Repair manager Consumer Services Used the software for: 2+ years ### "Kickserv Rocks" October 6, 2023 5.0 Use it daily, main platform used and easy to send invoices to Quickbooks. Pros Ease of notifying clients and techs of jobs scheduled. Cons There isnt anything that is disliked about Kickserv. Review Source Response from KickServ October 12, 2023 Hi Samuel, thank you for taking the time to leave us a review. We are so happy to hear that it is working so well for you! Please feel free to reach out to us at anytime if you need assistance. VR Verified Reviewer Client Relations Coordinator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Decent Software; Great Support" June 24, 2019 3.0 We use KickServ to schedule field engineers for analysis and to generate our invoices and estimates. It works well for our current needs, though there are some small functionalities I wish would change. On the bright side, it's always improving - please keep the updates rolling out! Pros The customer service is excellent. Whenever I have a question, someone gets ahold of me within in an hour (or usually less), and they'll follow up within a day or two to make sure you're doing well. The software is also constantly improving with new upgrades. Cons When using the program with QuickBooks, it doesn't always sync the way I'd like it to. Once a contact is in, I can't edit the contact information, which is a pain when we have multiple customers from the same overall client company. There's always a little tweak here or there that I wish would change. However, the support team usually will assist with any problems. Review Source Response from KickServ June 25, 2019 Thank you for taking your time to give us a review. We do thrive on feedback from our customers like you. Your viewpoints were insightful. Plus, we are happy to hear of how pleased you are with our Support Team. Keep reaching out to us anytime with our in-app chat because we are here to help. GW Greg W. Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Kickserv works" April 25, 2022 5.0 Fantastic Pros Encompasses all aspects require and integrates with accounting software. Cons Doesn’t always sync easily with our accounting system. Review Source Response from KickServ May 2, 2022 Hey Greg! 10/10 is Fantastic! We are ecstatic to hear that that Kickserv is serving you well! We are more than happy to look into what you are experiencing with your sync to your accounting system. Please send us a support ticket to support@kickserv.com at your earliest convenience. Thank you for taking time to leave us a review and for being a part of the Kickserv family! CM Corey M. Retail Manager and Accounts Receivable Consumer Services Used the software for: 2+ years ### "Overall better than others" December 14, 2022 5.0 I personally have not had any issues in my department for billing and invoices or scheduling appointments. Pros Ease of use with scheduling, appointments, billing, back logs, etc. Cons I truly cannot think of a any cons at this time. Reason for choosing Kickserv The ease of access! Review Source SH Shawn H. Owner Information Technology and Services Used the software for: 2+ years ### "5 year user of Service Sidekick now KickServ" February 16, 2017 1.0 Service Sidekick was a great product, they now forced all of their customers to Kickserv. They did the changeover at 10am on a weekday when it was scheduled for 10pm. We were down all day and received no apology. The changeover broke several systems. It no longer syncs to quickbooks correctly. When a task is made for someone it no longer tells people who made it and the Kickserv team is basically AFK. Pros I like how easy it used to be to use. If I had to buy the new kickserv I would run away screaming Cons Terrible interface. Terrible tech support. Very slow. Incredibly convoluted. First you make a job with charges, then you have to "generate an Invoice" from that job, then you can enter a payment, then after entering that you can mark it paid, then after doing all of that you can mark the job complete. What a nightmare. Customers are syncing to the wrong customers in Quickbooks, which has caused an accounting nightmare. Review Source Response from KickServ February 23, 2017 As you mentioned, the upgrade process did not go as planned. Your upgrade was completed later than expected, due to an unforeseen issue with another account's upgrade. We're truly sorry this happened. After the upgrade, we discovered that you had recently changed your QuickBooks sales tax codes, which inadvertently left 97 of your 4997 customers without a proper sales tax code. We reset your sales tax code for those 97 records so that your taxes calculated properly. We worked with you extensively over phone and screen share until we resolved these and other issues to your satisfaction. It sounds like there are some things you don't like about the new interface. We would love to hear more about your concerns and also invite you to a free training session where we can discuss the changes in detail. Serge Isidore K. Gestion clientèle Wholesale Used the software for: 1-2 years ### "Logiciel de planning" June 29, 2023 4.0 Dans l'ensemble, Kickserv est un meilleur logiciel de planification et la gestion des tâches . Facile à utiliser et doté d'une grande fonctionnalités pour simplifier le travail, gagner du temps, gérer les leads et permettent également d'établir les factures de comptabilité et finance , d'effectuer les paiements , en offrant le meilleur service à ces clients . Mon expérience avec ce logiciel a été très propre avec les entreprises . Je le conseille aux autres prospects de l'utiliser Pros Kickserv est un logiciel de planning et de gestion des tâches pour simplifier les services de l'entreprise . Offre également des fonctionnalités dans l'établissement des factures et les paiements . C'est l'un des meilleurs pour l'entreprise que je recommande Cons Avec Kickserv j'ai planifié des programmes et bien travailler dans l'entreprise avec les prospects . Jusque là je n'ai pas rencontré de problème, ce qui fait je le propose aux entreprises Review Source Response from KickServ July 5, 2023 Hello Serge, thank you for reviewing Kickserv and recommending it to others. We can always use help spreading the word! Please let us know if you have any questions. RP Rosa P. Office manager Construction Used the software for: 1-2 years ### "Great for the service field " December 14, 2022 5.0 Pros I like mostly the mobile aspect of this system. It is great that the field reps can see everything on their mobile devices. Cons The reports are too complicated to get simple reports. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Needed more of a scheduling system Review Source Response from KickServ January 9, 2023 Hello Rosa. We appreciate your feedback and continued support. Feel free to ping a member of our Client Success team by emailing Support@kickserv.com if you have any questions regarding the reports or software. Our team is here to help. :) KB Kiran B. Owner Used the software for: ### "Regret Paying for the Full Year" March 18, 2016 1.0 We hoped this software would be relieve the stress of scheduling for our business. However, it has been the exact opposite. Initially when trying to sell us the product, we were told the features that we needed were already functioning or in the pipeline. We were told that there would be a follow up with that timeline. After I PAID $1,\*\*\* , that never happened. In fact, I was later told that a timeline was hard to provide as software development of certain things take time beacause of bugs. Which makes sense, however why not be HONEST when you were selling me on the program? Secondly, support sucks. We have tried to talk to someone. None of the people we have talked to seem happy to help and act as if we are burdening them. In the last two days, we have left two messages and have not received a call back. When I messaged Josh Anderson asking him when we should expect a call. His reply was: "I am sorry, I don't see a voicemail or message in the queue. Did you log in to Kickserv and click the bottom right icon and send support a chat?" If I wanted to chat, I already would have. Some other cons: Even in expanded view, when you click on an event on the calendar, it sometimes will move your appointment time for no reason. The calendars don't line up (e.g. if you have given one tech 3 jobs), you have to search through the calendar to find out whos assigned to what. When you click on a job to start time or stop time, it doesnt show the "PLAY" or "JOB COMPLETE" sign until like 15 mins later. Totally throws us off as we have to call clients to let them know team is on the way. This is unacceptable. Biggest regret is paying for the whole year. Now I am stuck with a program that half works and have to deal with people that dont really seem to enjoy their job. BUMMER, however lesson learned. I would highly recommend trying this program first when before committing to any period of time longer than a month. Review Source Response from KickServ March 25, 2016 Kiran, we appreciate your feedback and regret the mix-up in communication. We take pride in putting our customers first, and are constantly working on ways to improve our customer experience. As you know by now, we responded to Brittany's call for support within 4 hours (after business hours on Thursday). Unfortunately, it seems you were not made aware of that response until late Friday. We welcome phone conversations, but we highly encourage using our in-app help system to submit support questions/tickets, as it is generally quicker and easier to track. Once we were able to talk over the phone that Saturday, I hope we were able to resolve all of your questions and concerns. Thank you for your continued business! Also, for anyone concerned about paying for a year of service up front, we do offer a monthly subscription. All our plans come with a free 14-day trial, complete with video tutorials. We even offer a 2-hour New User Boot-Camp with one-on-one instruction. FN Franklin N. Electrician/General Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Pleased with the App" December 14, 2022 5.0 Pros Its easy to keep track of all the different jobs. Cons It's limited on what you can do on the mobile app versus the desktop version. Review Source VR Verified Reviewer Operations Telecommunications Used the software for: 2+ years ### "Kickserv Review" October 2, 2018 4.0 The software is easy to customize, makes training new employees much easier, and running reports is simple. The customer support team always makes us aware of any changes or down times, and is always responsive to any inquiries or issues we may have. Pros The interface is extremely easy to use, and maneuver through. It is also very simple to create your own custom fields, reports, and track data. Cons There is no way to track inventory, and modifying customized work orders can sometimes be a nuisance. Review Source Response from KickServ October 5, 2018 Hello James, Thank you very much for your time and the review. Your viewpoints were insightful. We are happy to hear how easy it is for new users to learn the flow of Kickserv and get started. We certainly do have inventory on our roadmap of feature requests. It remains a feature that our Quickbooks and Xero integrations do very well. We should discuss how we can enhance the customization of templates such as work orders with each other. I'll reach out to you directly. Thank you again for your review. CS Carlo S. Project manager Construction Used the software for: 2+ years ### "Web vs app" December 16, 2022 5.0 I use Kickserv daily with estimates and putting a job together. I enjoy that when I schedule a job it notifies the customer when the scheduled job is and what time. It also explains what it is we are coming to the residents for. Communication is key. Pros I liked the fact that the browser I'm able to control all my jobs in one place. I'm able to go to the kickserv and go to my customer and go right to his address and maps to the residence as well as press on the phone number and it call right from the customers information. Cons The one thing I don't like is that the app and the web browser is inconsitence with one another Review Source JG Judy G. OFFICE MANAGER/BOOK-KEEPER Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Pros & Cons of using Kickserv" November 23, 2021 5.0 It keeps our customer history in tact, and that has truly come in handy multiple times. Pros I like the fact that we can track the history of our customer's and review previous work performed. also, like the fact that we can have a daily view of everything scheduled within that day. The calendar is also helpful in scheduling future jobs, and time management. Cons There isn't an easy uncomplicated way to delete services that are not needed once they are signed on for. I understand the reasoning to keep just anyone from changing services, but it really doesn't have to be where one has to call and sit on phone for a while to get something not needed. Reason for choosing Kickserv n/a Review Source Response from KickServ December 1, 2021 Thank you for taking the time to leave some feedback, Judy. We greatly appreciate it. We would also like to gather some more information about your services. Perhaps we can lend a hand. Samuel S A. Owner Construction Used the software for: 1-2 years ### "Kickserv has transformra" November 24, 2021 5.0 Awesome Pros This product was very Convenient...thank you \[SENSITIVE CONTENT\] Cons Stipe fee are too much ....other than the I love it Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Expensive Review Source Response from KickServ December 1, 2021 Thank you for the feedback and continued support, Samuel. 5 stars is what we strive for. Thank you again. RT Richard T. Phoenix Warehouse Manager Telecommunications Used the software for: 2+ years ### "Great Product with Excellent Support" April 12, 2022 4.0 Overall, my experience has been stellar. I would recommend this product for a number of reasons. Pros I like the interface. It is intuitive while user friendly. Cons Still waiting for a dark mode. Also, there was a quasi-recent change where it was decided to get rid of the slots for multiple phone numbers. This change impacted our business directly. We were able to work around it, but it is still less than ideal. Review Source Response from KickServ April 18, 2022 Hello Richard, Thank you for your review! We like to think that our customer support team provides excellent support. We are glad that you are finding Kickserv to be user-friendly and intuitive. Thank you for taking the time to leave us a review and for the feedback that you have provided us. We are glad that you are part of the Kickserv family! Similar Products Featured