Nextraq

NexTraq


2.5 / 5
12 reviews

Who Uses This Software?

NexTraq software is great for the service, utility, oil/gas/mining, agriculture, transportation, manufacturing, distribution, telecom, construction, and several more industries.


Average Ratings

12 Reviews

  • 2.5 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 1.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • Nextraq
  • www.nextraq.com
  • Founded 2000
  • United States

About NexTraq

NexTraq, a Michelin group company, is an important partner to our customers, helping them improve driver safety and vehicle uptime to get more done. Services include: GPS Fleet Tracking, Driver Safety Scorecard, Mobile Workforce, Job Scheduling, Dispatching, Routing, Diagnostics, Real-time Alerts, Fuel Management, Asset Tracking, ELD Compliance, and mobile apps for drivers and managers. Integrates with most third party applications.


NexTraq Features

  • Accident Tracking
  • Dispatch Management
  • Driver Management
  • Fuel Management
  • Inspection Management
  • Inventory Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Mileage Tracking
  • Motor Pool / Daily Rental
  • Parts Management
  • Routing
  • Tire Management
  • Tool Tracking
  • Vehicle Information
  • Vehicle Tracking
  • Work Order Management

NexTraq Reviews Recently Reviewed!


Used to love them

Oct 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money

Pros: We have used Nextraq since since 2011. Their product and customer service was out of this world in the beginning! I even wrote a recommendation in a publication for them. A few years ago our normal representative was replaced. I can't count how many reps we've had since then. The product itself still works fine, but even just getting some troubleshooting done, a new install, or a billing questioned solved takes an act of Congress. Everytime I speak to my assigned rep, it's like a brand new day and the past 6 weeks of us having issues just doesn't exist. I will never recommend them again.

Cons: Problems don't get resolved in a timely manner. No one really seems to care if you get helped or not.

Overall: Used to be amazing, don't know if they sold or what but now it's awful.

Capterra loader

Decent tracking product, very poor E-Log System.

Aug 01, 2018
1/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use web-based interface. Customer Service is actually pretty good at helping and responding.

Cons: E-Log were horrible. They constantly lost service and would have jumps on the tracking that would add miles to the driver day that he did not drive. Odometer readings were inaccurate and never came close to matching the in cab odometer. A lot of the GPS companies like Nextraq, GPSInsight and probably a few more use all the same junk China hardware. Also they contract installers from nearby larger cities and send them out to you. They do not take time to do these right. We had some where the installer stripped the wire back then electrical taped their wire to it! No Butt Connectors!

Overall: None

Worst Customer Service On The Planet!

Apr 18, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Compared to other products out there like Fleetmatics there is nothing worth considering with this product

Cons: HORRIBLE CUSTOMER SERVICE EVER!

I email my "Personal Business Representative" 9 times and until I was able to locate a general email address and CC I never got a single response. My warehouse manager and I also called him on his personal cell phone and although he answered half of the calls they all required him to call us back with an answer and he NEVER did.

Find Lost / Stolen Vehicles

Oct 15, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Our vehicles are some of our main assets and we need to know where they are at all times. This app works 99% of the time for showing us exact locations. It is also great to have speed limit alerts and idling alerts in real time.

Cons: The speed limit is not always correct... sometimes a driver is on a bridge and the speed limit alert goes off because it thinks they are on the road below the bridge... it is just random when the ping is sent and doesn't seem to recognize the pattern of how the vehicle has been traveling (hence the bridge scenario). I also would prefer to know about idling sooner than 10min (like a 5min of idling ) but 10min is the shortest option. We don't like being locked into 3 year contracts each time we get a new device and are considering switching companies.

Capterra loader

We have been using NexTraq to monitor our tech's locations.

Jun 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the frequent amount of refreshes the screen does. You can also set alerts if a tracker goes into an area where it shouldn't; I.E their house -- it will alert you.

Cons: The units will occasionally (3 times in the course of 2 years) go bad & need to be returned. Nextraq didn't even send us replacement units until a few days later, which really disrupted our day-to-day ops.

Capterra loader

Good, but not great.

Jul 02, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: I like that I can track where my employees are, and see how long they have been stopped at a job site or if they are currently moving. I also like that you can set certain alerts like speed, excessive braking, etc.

Cons: Their customer service is not the greatest. The software also sometimes will lag or glitch. You are also not able to receive electronic invoices.

We have had this for 3 years our contract ends Jan 31, 2018. Worst experience ever with a vendor.

Jan 19, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: very expensive for the use.

Horrible customer service, I would compare to a gym membership. All over you to sign up crickets when there are issues. Do not take anything on verbale, be sure it actually says in in the contract. Tried to bill for extras, had to prove I was told it was included luckily I had save the email. Was told if unhappy after 30 days I could cancel during webinar, NOT held to 3 year contract. Added a single device they tried to say my contract on the was an additional year until 2019. Had to prove 3 times to 3 different people it was not. Will not note cancellation early

Overall: 0

Scams price and policy

Sep 06, 2017
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: the only good things, we can see where the vehicle is dispatched or if have any warning sometimes the app not work properly.

Cons: Very complicated software not useful. Terrible customer service, they renewal agreement without authorization, they do not save money.

I have the plug and play products

Jan 25, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: Not satisfied with product. System doesn't interact with the mobile tracking device like I was lead to believe. System does not tell you when check engine lights are on like I was told over the phone. The dispatch option is what sold me, but doesn't work as described such as employees can clock in thru the app but its not when they are in the vehicle they can clock in anytime. Also the reports don't have the notes that you type in. The app doesn't have hardly any features so you basically have to log in to the website to get full use. Oh yeah the Chevy dealership says that the device is drawing double their allowable for draw and can make your battery go dead especially with inactivity with the vehicle.

LOOK ELSEWHERE

Oct 02, 2014
3/5
Overall

4 / 5
Ease of Use

1 / 5
Customer Support

Comments: We have used Nex Traq and got tricked into their contract. Everything seems great at first, and then as soon as you sign you will see extra charges on your bill, and see that not everything they initially promised is true. Ive been trying to get my units serviced nd then my bill corerrected for OVER a month and cant even get a call back from the manager because "its the months end".

not a good fit

Sep 28, 2016
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: not user-friendly, customer support did not help, no calls back when I call in. this program is not set up for our industry, so we are now stuck with product that we cannot use.

What Happened?

Oct 04, 2016
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Loved it when we started... gave us visibility to our fleet at a glance. Could track mileage by state for reporting purposes.