Napersoft

Napersoft CCM


4.5 / 5
3 reviews

Who Uses This Software?

Napersoft CCM Document Platform 7 is latest platform solution for Microsoft Windows servers. Offers browser-based computing with many new and advanced features.


Average Ratings

3 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact Napersoft for pricing details.
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Napersoft
  • www.napersoft.com/
  • Founded 1986
  • United States

About Napersoft CCM

Napersoft Customer Communications Management (CCM) solutions are designed to holistically manage customer communications across all lines-of-business within an enterprise. Our solutions empower business users to quickly and easily compose, format and deliver relevant and personalized customer communications at the right time in customer-preferred channels, helping to enrich the overall customer experience.


Napersoft CCM Features

  • Collaboration Tools
  • Compliance Tracking
  • Document Archiving
  • Document Assembly
  • Document Indexing
  • Document Retention
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Offline Access
  • Optical Character Recognition
  • Version Control
  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communications
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content

Napersoft CCM Reviews Recently Reviewed!


Napersoft CCM is a great product that I am comfortable recommending to anyone.

Jul 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is extremely reliable, and easy to change to keep up with business demand. Prior to implementation of Napersoft CCM we needed a staff of 4 people working 3 days a week to get all of our letters and accreditation certificates out on time. Now, it's totally automated, except for a review queue where some letters are intentionally held until we are comfortable releasing them. Giving our users Napersoft CCM so they have control over letters and emails to generate has saved IT a lot of time and money, and increase operational productivity.

Cons: The user interface could use some updating, but it's still easy to navigate. When your new to it, keeping track of your templates, paragraphs, and email text can be challenging but once you get it you feel stupid for not understanding how simple it really is.

Overall: Less work for IT, and increase productivity and control by our operations department. We are able to be flexible with our communications now, to respond quickly to our market.

Capterra loader

Extremely useful tool in creating letter templates for our team.

Jul 05, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: + Uses a familiar layout (Microsoft Word) to aid in letter template creation

+ Napersoft team has assisted us as we have implemented this tool in our office any time we needed it (Amazing customer support!)

+ Gives the team that creates letters to mail every day more ability to modify the templates than ever before

+ Archives our template changes (we see who and when a change was made)

+ Links common paragraphs used across multiple templates (this view was not possible with our previous software)

Cons: - I wish we could use it on the Google Chrome browser

- We need better insight on when a template is migrated to production. We can see changes but not migrations.

- We have had challenges with paragraphs that errored out templates completely. These had to be recreated and loaded again.

Overall: Template creation is much simpler for our team now. It puts the creation in the hands of the end users who see the letters everyday as opposed to our IT team who is unfamiliar with them.

Fantastic Support and Product !!

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, setup, functionality, and Support !!!! This product has driven Us to automate most of our letters, reports, and EOB's.

Cons: No Cons to Napersoft CCM !!!! This product has never let this organization down !!! Any issue we ever had with this product Napersoft engineered a resolution !!!!!

Overall: Automation of daily, weekly, or monthly correspondence !!