# Page 2 | Rezdy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Rezdy the right Tour Operator solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122690/Rezdy/reviews --- Rezdy 4.5 (236) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Rezdy ## Showing most helpful reviews Showing 26-50 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BR Brian R. Operations and Logistics Manager Wine and Spirits Used the software for: 1-2 years ### "Rezdy is excellent " August 20, 2024 5.0 We have been using Rezdy for several years and were the first to do so in our region. We find the software and the staff to be super efficient and you should be very proud of this product Pros ease of functionality from both a guest and staff point of view. Reporting is excellent, let’s be honest everyone loves a good chart especially when growth is shown YOY Cons That it doesn’t sync with our POS system Commerce 7 and we have to manually enter customer details in when we have their information on file (in Rezdy) Review Source RD Rebecca D. Owner Sports Used the software for: 2+ years ### "Easy to use booking system." August 20, 2024 5.0 Have been with Rezdy a long time and love all the features. Pros easy to use and understand. simple to put in products and change as necessary. Cons I seem to have a lot of products and not utilise other features, which makes finding some products harder. A sub category would definitely help. Review Source GD Giles D. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Google GA4 doesn't work on Rezdy " January 23, 2024 4.0 Pros You can share resources, so can limit the ability of customers to buy rides that share equipment Cons Google GA4 analytics cannot track convertions originating from the Rezdy iFrame calendar, which frankly is hugely bad news. This means a few things: 1. Google thinks you're not making any sales on your website, which probably impacts your SEO quite badly 2. You cannot effectively run conversion campaigns on AdWords 3. You cannot check the alleged sales made by other advertising platforms like Facebook 4. You cannot attribute revenue to the initial source. i.e you can't determine if people first found you through advertising, organic search, social, etc This really is extremely bad news for rezdy users. As of the 18th January 2024, I am informed by Rezdy support, they are unable to fix the issue. This is especially irritating because for the prior 3 months they kept inferring it was the fault of my Google Analytics specialists that were to blame. Review Source Response from Rezdy April 29, 2024 Hi Giles, Thank you so much for your feedback. GA4 integration with Rezdy has consistently demonstrated its ability to track sales on websites for our operators, support conversion campaigns on AdWords, trace sales made by platforms, and attribute revenue to the initial source. Many of our customers have successfully utilised these features. However, we understand that each business has its unique setup, and GA4 integration with Rezdy may not always function as expected due to various factors. Rest assured, we are committed to providing dedicated support to address any discrepancies or challenges you may encounter. Our support team has been in touch with you, and we have assign a dedicated engineer to assist in resolving this issue. Once again, thank you for your feedback. We are eager to collaborate closely with you to address any GA4-related concerns you may have. Regards, Team Rezdy CD Charlotte D. Operations Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Product but Skims % of Sales" April 14, 2023 3.0 It has been excellent, through once they moved from a static monthly fee to a dynamic one, their service got more expensive but for no noticeable change in product or quality. Pros This is a great product we have used for years and has most of the tour booking features you need, but we will be shifting to Checkfront after the 2023 season. We highly recommend using Checkfront instead of Rezdy because Checkfront doesnt skim $$ from your sales like Rezdy ( even after you paid your monthly subscription). Cons Rezdy charges a monthly fee AND takes a % of your sales, so making money off your sales, which we believe is unreasonable. Sure, you can pass on the many additional fees Rezdy has (on top of their standard monthly subscription fee) to the customer but it can add to a lot of money you are taxing the customer. We highly recommend using Checkfront - it is an excellent alternative but they wont tax your sales and make money off your back like Rezdy does. Alternatives considered [Checkfront](https://www.capterra.com/p/99249/Checkfront/) Reason for choosing Rezdy Didn't know about Checkfront when we started and Rezdy was an Australian based service provider. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) Checkfront has all the options Rezdy does for a fixed monthly subscription fee. Rezdy has a monthly subscription PLUS it slugs you with various booking fees ( in $ and %). There is no justifiable reason why a software company needs to skim $$ from your sales even after you have paid your monthly subscription. Review Source Response from Rezdy May 8, 2023 Hi Charlotte, Thank you for your feedback on Rezdy. We are glad to hear that you found our product to be great and that you have been using it for years. We are committed to providing excellent products and services to our customers, and we value your feedback. We apologize if the dynamic pricing model has caused any inconvenience. We believe that this model allows us to offer better value and flexibility to our customers. We would like to welcome the opportunity to discuss this matter further to better accommodate the specific needs of your business. Sincerely, The Rezdy Team AS Alan S. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Avoid this Rezdy dinosaur like the plague" April 3, 2023 1.0 The system is an absolute drain on your will to live. Pros The calendar feature is a big advantage of this system Cons Everything - from the price to the US or Australian time zone customer support (no EU time support) through to the illogical rules, poor interface and poor terminology - it really is a system that looks as though it needs a radical rebuild based on rudimetary business process design not accountants ideas of how to count bookings for tour operators. Reason for choosing Rezdy the calendar feature Review Source Response from Rezdy May 7, 2023 Hi Alan, We are sorry to hear that your experience with Rezdy was not satisfactory. We appreciate your feedback and we take it very seriously as we are always looking for ways to improve our system. We understand that the lack of EU time zone customer support has been an inconvenience for you. We are constantly working to expand our support to different time zones to provide better service to our customers. Regarding the interface and terminology, we are continuously refining and improving our system to make it more user-friendly for all users. We apologize for any confusion caused by the terminology used and will aim to review and adjust it accordingly. We appreciate that you found the calendar feature to be a big advantage of our system. We believe that this is just one of the many features that make Rezdy an excellent choice for tour operators. If you are able to contact us directly with specifics we would really appreciate it. Sincerely, The Rezdy Team VR Verified Reviewer Online Media Used the software for: 1-2 years ### "Not Ready For Big Companies." January 8, 2016 2.0 Rezdy and I have a love hate relationship and unfortunate, more hate. Rezdy has a very complex, clunky, cumbersome product setup process and the worst checkout process in history of the internet. See Con section. Pros All the features I needed with some exceptions. Support is good. When tickets are submitted, good responses are given. Team is attentive to help you understand the system and fix bugs. Clean layout. A bright future with a few important changes. Cons Checkout flow must have been designed by a plumber. No offense to plumbers. During the busy summer rental season, my client would receive several calls, daily, with people that did not know how to checkout! Just search Rezdy support ticket number #205248418. Basically, it's a two step checkout. First you select the date, then click Confirm Availability. Then you click the date again, at which point you are given a strange, agenda style calendar to select the duration. After that, the booking process is as usual, name info payment etc. Way to complicated for people to understand. New Feature Request Process is a voting system. However, a feature with 15 votes (ie "Customize fields in Manifest") or 13 votes or 10 votes gets completed, but a feature with 15 votes ("Customers are confused by the 2 step booking process") does not get completed. Additionally, things that are not even in the feature request system mysteriously appear as a new feature. A very strange and frustrating system. If you need a specific feature, plan on NOT getting it because only one or two people might vote on it. To give you an idea how many clients Rezdy might have, the most popular feature (Wordpress Plugin) received 50 votes. More attention should be given to 15 votes since that is 30% of their clients. Product/Rental 'session' setup process is a nightmare! My client has 18 locations, 30+ rental products, and different prices in different areas as well as holiday rate changes for holidays, like 4th of July. At first sight all is well, then you have to deal with 'sessions', yeah 'sessions'. The greatest thorn in my side of the entire 2 year experience. Once you set up a one product at a location, you have to create a 'session' in the calendar, yes, separate from the product info area. In the calendar, you create a session for that product and if you have variable prices, or a specific hour of the day you don't want a rental to be available, at each break you'll need to create several different sessions. If you have a lot of products, plan on spending several hours in sessions. The system isn't intuitive enough to build the session for you (in the background) based on the info you placed in the product info area. My "Create Sessions from Product Details" feature request only received 5 votes. Needless to say, sessions are the worst, most time consuming part of Rezdy. Someone that is not tech savvy will have a hard time learning it. And oh! sessions can only be created at 6 month intervals. So for a 9 month rental season, you need to do everything twice and then again the next year and the next and so on. Products are another area for improvement. To give you an idea about our products the setup is like this: 12 Products - Location A 10 Products - Location B 11 Products - Location C 8 Products - Location D 15 Products - Location E 7 Products - Location F 15 Products - Location G If rental product 1 is at A, B, C, D, F, and G locations, you need to clone product 1 seven times and assign each one to its separate location. Then set the prices, and such for each. After that you need to create sessions for product 1 at all seven location. Locations are really called categories in Rezdy because they don't have a feature to manage locations. My client has about 30 rental products and 18 locations, however my Rezdy account has 100 products. Most are duplicates of each other. For example, Product 1, has 16 duplicates. Yes, you can clone products, but you can't clone sessions. Documentation needs improvement. You can not bulk edit, sync products or CSV upload anything. Everything is one at a time. Last and biggest con, because of its confusing checkout process and the number resulting calls from confused renters, my client has discontinued using my website service. I had a beautiful site, with easy navigation to the products and spent two years using Rezdy. Every call was about the booking process, which is handled by Rezdy via a script embedded in page. Unfortunately, that I cannot convince the client it's Rezdy's fault. I took the bullet for them. If they only had an easy checkout system, confused renters wouldn't have called, I'd still have my client and only half of this review would be accurate. My recommendation is to wait for Rezdy to streamline a bit. And from experience, that might be a while. Review Source Response from Rezdy October 22, 2020 Dear Reviewer, Thank you for your comments. We have made some significant changes both in our plans and features in the past few years. You can check out our regular upgrades, improvements, and new features using the link below. https://support.rezdy.com/hc/en-us/categories/200238184-Product-News-and-Updates Kind regards Customer Care team BD Brenda D. Compnay Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Great functionality, but very expensive and customer service not productive" July 15, 2021 5.0 Great product but extremely over priced for our type of business. I estimated that our fees would increase over 700% when they changed their pricing! Just not sustainable for a small business who sees not increase in sales in the package - to us it was a basic admin resource but Rezdy had higher expectations of what their users were getting from it Pros The layout of the calendar displaying availability and booking information is great. It was very easy to amend session times/duration - although sometime too easy! Cons Rezdy do not provide a feature of User permissions so we had to have two subscriptions which stopped cross selling/selling multiple activities to one customer. It also meant that we had to have two subscriptions. Although the Customer Service folks were always extremely pleasant, they never actually changed anything - just felt fobbed off! Cost of the subscriptions were absolutely not good value and when they amended their charging mechanism to a percentage of booking plus customer booking fee it became extortionate! The package is developed for globe trotters - not small local business with the majority of customers visiting numerous times a year. Linking with South America or Australia looks good but produces nothing for us but that was the justification of the high fees to cover the high development costs. Really does not work for businesses like ours - we saw absolutely no increase in our sales being with Rezdy! Reason for choosing Rezdy The functionality was easy and flexible, at the time we took out the subscription it was a fixed annual amount and quite reasonable. Review Source Response from Rezdy July 18, 2021 Dear Brenda, Thank you for taking the time to provide us with this valuable feedback. This is all very helpful to us to continue to make improvements. Please feel free to contact us directly if you would like to discuss your current plan and pricing with Rezdy. Kind Regards Hemant Malhotra Global Customer Operations Manager XA Xus A. Developer Telecommunications Used the software for: 2+ years ### "Good system although with problems that are not solved over time" July 3, 2022 2.0 If you have a company with many products and you need to load availability by time slots of 1h or 2h each product... this reservation system is not your best option. Pros It is a very complete system that covers all the possibilities of reservation and integrations... although with unacceptable errors for its price. It has a good dashboard for managing your company. Also highlight the integration with Zapier. Cons You can ask for that price and it would be paid with pleasure if everything worked perfectly... but it's not the case... I'm going to name the main mistakes what i found in my case: 1.- Rezdy has problems integrating payments on website through the API with Stripe since Rezdy was not compatible with the European SCA regulations. 2.- The opening and closing of product availability is much easier to manage in other reservation systems. 3.- The creation of sessions (availability) for your products is disastrous... Long waits to load new sessions.... if you have products that are reserved in slots of 1h or 2h it can take more than 15 minutes to load 4 months of availability for each product... it is unfeasible to manage if you have many products... 4.- Some interactions with OTRAs have given problems at times. 5.- It doesn't seem like it will get better with time, even if you open tickets and comment on the problems you have... we have been dragging the errors mentioned since we started with Rezdy more than 4 years ago. Alternatives considered [Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing Rezdy Depending on the type of business and how you sell your products... it is one of the few reservation systems that allows you to integrate correctly. Review Source Response from Rezdy July 7, 2022 Dear Xus, Thank you for taking the time to provide us with this valuable feedback. This is all very helpful to us to continue to make improvements and I will make sure this is forwarded to the right teams. Kind Regards Hemant Malhotra Global Customer Operations Manager AJA Alvin Jason A. Customer Support Executive Leisure, Travel & Tourism Used the software for: 2+ years ### "Rezdy: Streamlined and Effective" November 24, 2023 5.0 Overall, Rezdy continues to stand out as an exceptional reservation system for our needs. It seamlessly accommodates our company's requirements and consistently delivers the essential functions with remarkable efficiency. Pros Rezdy is incredibly user-friendly, offering reliable software that ensures accurate bookings. Tracking daily reservations is a breeze, and the management of reports is both excellent and efficient. Generating reports is also remarkably easy. Cons The mobile application lacks functionalities comparable to the web-based software. Additionally, the calendar management accurately records bookings and their details but doesn't make availabilities clear when viewing the calendar. Review Source Response from Rezdy November 29, 2023 Hi Alvin, Thank you so much for taking the time to share your positive experience with Rezdy! We're delighted to hear that you find our platform streamlined and effective. It's fantastic to know that tracking daily reservations and managing reports have become a breeze for you. Your feedback is invaluable to us, and we acknowledge the room for improvement, particularly in the mobile application's functionalities. Rest assured, our team is dedicated to enhancing the mobile experience to provide a seamless and feature-rich platform for on-the-go users like yourself. Thank you once again for choosing Rezdy and for being a part of our community. If you ever have more feedback or suggestions, please feel free to reach out. We're here to ensure your experience continues to be positive and efficient. Best regards, Team Rezdy Diego J. COO Marketing and Advertising Used the software for: 2+ years ### "A flexible tool that helped us during a long low-occupancy period" May 14, 2022 5.0 Pros Easy of use & setup, great support and good technical documentation if you use the API and webhooks for setup taylor-made tours and activities. If you are starting up, It is a very good way to prepare your company for growth. Cons Lack of payment integration with LATAM countries. Alternatives considered [Toogo](https://www.capterra.com/p/160230/Toogo/)[Checkfront](https://www.capterra.com/p/99249/Checkfront/) Review Source Response from Rezdy May 23, 2022 Hi Diego, we're delighted to see that our products have been beneficial for your business, especially during a challenging low occupancy period. Thank you for taking the time to provide us with your valuable feedback, we really appreciate this. Kind regards, Customer care team JA JOHN A. CFO Hospitality Used the software for: 2+ years ### "Rezdy Revs up your Revenue" January 31, 2020 5.0 We looked at Rezdy in 2013 but chose another very decent company. Unfortunately, they were not improving the product. We reviewed our 2013 selection notes in 2015 and trialed Rezdy and two other providers. Rezdy stood out in so many ways, but the flat and fair pricing hocked us. The other companies and their "BS" zero cost plans are so pricey and create/pass along a very high pricing service charge to your customers. Add up the numbers. Rezdy runs, we push its limits. We are so happy with this product. Pros Stability and uptime are great. The software is easy to use and it creates tours online in minutes. The flexibility to share the reservation pages are simple and handle a variety of ways to deploy. We use iframes within our site and under the "Sell online" menu has various options available to deploy in a variety of ways using auto-generated code. Reports are useful including the manifests, and ability export. Promo codes, gift certs, categories and so much more are easy to manage. Sorting features are easy and quick. Cons The manifest page does not support copying a column with multiple rows. It does not work with Control keys i.e. CTRL+C or menus selections. But exporting is a decent workaround. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/)[WebReserv](https://www.capterra.com/p/152688/WebReserv/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/)[Zaui](https://www.capterra.com/p/74193/Zaui-Software/) Reason for choosing Rezdy Ease of use, overall lower cost, great product support, no noticeable downtime. Review Source Response from Rezdy October 21, 2020 Dear John, Thank you for your comments. We have made some significant changes both in our plans and features in the past year. You can check out our regular upgrades, improvements, and new features using the link below. https://support.rezdy.com/hc/en-us/categories/200238184-Product-News-and-Updates Kind regards Customer Care team AT Alfredo T. Manager Entertainment Used the software for: 6-12 months ### "A good solution for small-mid companies" July 11, 2022 5.0 In general, the experience is good: the only thing is that I cannot change some words in the Spanish interface, and the product descriptions could have more fields, but in general, it fulfills its purpose well. Its integration with Stripe is very good, which does not make it necessary to enter to the platform for the issue of refunds. Pros I come form Bókun: Rezdy is more flexible customizing reservation options. We are a Travel Agency creating our own products with very local providers, and sometimes we have events tickets, train tickets, hotels, and we mix it together... at the moment, Rezdy solve each of my issues. Cons As I said, we come from Bókun... I miss a lot the online site creator (wich is a Duda white label integration). Rezdy with this will be unbeateable for me! Alternatives considered [AvaiBook](https://www.capterra.com/p/176921/Vacation-rental-software/)[Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/)[Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/)[Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing Rezdy The flexibility of customizing different reservation options for different products Switched from [Bókun](https://www.capterra.com/p/178518/Bokun/) The flexibility of customizing different reservation options for different products Review Source Response from Rezdy July 12, 2022 Hi Alfredo, We're delighted to see that our software has been able to assist your business in achieving flexible customizable reservation options. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team Ricardo C. Reservations Manager Hospitality Used the software for: 2+ years ### "Greta software with a lot of functionalities" May 22, 2021 5.0 The experience has been grert. It has allowed us to keep our inventory organizes, our staff well planned in advance, and keeping track of our bookings while offering our clients an easy way to book (and pay) for their tours. Pros This software allows you to sell tours and activities to your clients, with a great design and even a simple website. It also allows you to reach a marketplace, synch to different OTAs and organize your agents. The software can seem a bit complex and intimidating at first, but once it is working you can do so much with it. The best feature is that it allows you to organize your team and resources in the back end. Cons It can be a bit intimidating to use it, but you have customer support and training before getting it running. There is one feature that still needs work and that's the net and rack rates for agents , but there's always room for improvement Reason for choosing Rezdy We chose Rezdy because it allows us to manage inventory, staffing and provides a simple tool for clients to book online Review Source Response from Rezdy June 7, 2021 Dear Ricardo, Many thanks for taking the time to provide us with your feedback, we really appreciate this. Kind Regards Hemant Malhotra Global Customer Operations Manager Jeff D. Principal Leisure, Travel & Tourism Used the software for: 2+ years ### "The Best Online Booking System for Tours and Activities" December 18, 2018 5.0 It has been really great and a big boost for our business. Pros The platform is very customizable and there are preset configurations for various types of tours and activities which makes it a huge time saver when setting things up. They really get the need for data and analytics and make a good number of tools available to easily integrate with Google Analytics and Google Tag Manager. The Trip Advisor Review Express Integration also makes it very easy to grab a bunch of reviews and set the request process for reviews on auto-pilot. They also have these widgetized elements that make embedding calendars and products into your website very easy. All around, a great platform that really increased our bookings YOY and dramatically increased revenues in the business while lowering our time and customer interactions to get an booking. Highly recommend. Cons It is a VERY robust system, and it does a LOT of stuff, so, there is a lot learn. The system is well documented and support is prompt, so like with any new system, you just have to work through it. A series of setup or getting started videos would be helpful though. Review Source JK Jan K. Owner / Marketing Manager Aviation & Aerospace Used the software for: 2+ years ### "So Easy and User Friendly" August 11, 2022 5.0 I no longer have to go through the tedious process of getting all the relevant information from customers. Pros The booking system is almost faultless and stats are great Cons I need to be able to split a booking and move some participants to "pending" in the case of illness. This is not available at the moment Review Source Response from Rezdy August 17, 2022 Hi Jan, We're delighted to see that you have found our software faultless and have benefited from our reporting tools. We've also passed your feedback regarding our product features to our products team. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team MM Matt M. Director of Marketing Airlines/Aviation Used the software for: 2+ years ### "Rezdy is a solid choice" April 27, 2022 5.0 We've been utilizing Rezdy since 2015 and have had a great experience overall. The channel manager works well and we've grown business with other online resellers and their customer support is proactive and always available when we need them. Pros We like using Rezdy as a channel manager as it connects us to multiple OTA's and travel agents and allows for 24/7, real-time, live inventory and bookings. Cons Rate management within the platform doesn't allow for dynamic rates. We ended up building a customized integration with Rezdy to override the pricing input into the platform to allow dynamic rates to be pushed and pulled into the system by session. Reason for choosing Rezdy We chose Rezdy as they had a channel management solution to connect us with all the major OTA's as well as having an extensive network of Travel Agents across the globe. Review Source Response from Rezdy May 11, 2022 Hi Matt, we're very pleased to see that you're enjoying Rezdy Channel Manager and that it has been extremely effective in helping you expand your distribution channels. Thank you for taking the time to provide us with your valuable feedback, we really appreciate this. Kind Regards, Customer Care team BM BLOSSOM M. OWNER Maritime Used the software for: 2+ years ### "Disaster for a busy business" July 2, 2020 1.0 Terrible! Overbooking, Calendar function not working, Birth dates customers entered were showing as born in 1800, online booking was kicking customers out after they entered all their info, there are so many issues you can not list them all. This is all something that began in May 2020 after using the system since 2018 without too many issues but when they started it was a complete malfunction on all fronts. Pros It was good for a while but it started malfunctioning in ever aspect of the software. Nothing could be done by customer service. I have tried for months with them not being able to fix the multiple problems within their system Cons Lack of customer service. Malfunctioning software. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Rezdy They appeared to be the most flexible for my business. Review Source Response from Rezdy September 22, 2020 Dear Blossom, I am really sorry to hear about your recent experience with Rezdy regarding an ongoing issue with the set-up. I believe our customer service has already been in touch with you and we have been able to resolve some of the issues, while others are still in the process. Your feedback on the features that are currently not available on Rezdy is really valuable to us and we will make sure this is addressed to the right teams, based on the support ticket raised by you. If you do need any further assistance, please feel free to reach out to our customer service team directly. Kind Regards Hemant Malhotra Customer Services Manager AM Antonio M. Owner Information Technology and Services Used the software for: 2+ years ### "The best B2B tour booking software" February 12, 2021 5.0 We used Rezdy both directly and through an API for booking tours. The API bookings were done through our web app and the direct ones were done by our agents. In both cases, the bookings went through without any issues. Rezdy was one of the rare booking systems that we used that we did not have any issues using. I would definitely recommend Rezdy to everyone who wants to have a beautiful and working tour booking software. Additionally, Rezdy comes with a marketplace where you can easily find operators you want to use, eliminating the need of doing much research on that end. Pros It is incredibly well made. Unlike most of the tour booking software out there, Rezdy is easy to set up, navigate, and use. The user interface is polished, the booking process is simple and straightforward, and the API is very well documented. Cons The only drawback for me was the price, but seeing how well made Rezdy is, I can understand that the price would be high. Reason for choosing Rezdy We used Rezdy alongside other products, but it was the least problematic booking system so I would absolutely use Rezdy if I had to choose only one. Switched from [Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/) Because of a better API and higher quality in general. Review Source Response from Rezdy February 16, 2021 Dear Antonio, Many thanks for taking the time to provide us with your valuable feedback, we really appreciate this. Kind Regards Hemant Malhotra Global Customer Operations MH Mike H. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Rezdy helping my small business do big things." August 11, 2022 5.0 The support is great. If I've ever needed it, response has been quick and effective. Pros Simple integration with my website. Easy to use for both guest and myself. Was able to get my head around the platform easily. Cons Not having an app that is just as easy to use as the program. Reason for choosing Rezdy It seemed it was one of the more widely used platforms within the tourism indusrty. Review Source Response from Rezdy August 17, 2022 Hi Mike, We're delighted to see that our software has been able to assist your small business to achieve big things. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team JG Jenny G. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Good product, but all about big profits and not helping small business" April 6, 2021 3.0 8 years ago when we started with Rezdy I could not recommend them highly enough. However, over the past few years they have have become focused on high fees. We operate mulitday tours, so this percentage of 1.75% (plus a $249 monthly fee), or 2% (plus $49 monthly fee - but doesn't include many features) works out to be very expensive when you run multiday tours and is over a 1000% increase on what we were paying previously. Luckily we are on a legacy contract, but will have to change systems if they force us onto their new plans, which they are doing by decrease support for the old plans. Now we have had an issue with a Cyber Attack and if turns out they have stopped supporting some merchant gateways and are pushing everyone to use their own Rezdy Pay merchant system (which again is much more expensive than our current system we have with local Australian merchant and banks). So beware if you sign up that the product is good, but not sure it is worth the current money grab. Pros The features in Rezdy are great and easy to use. Mostly straight forward for guests to book (although some still struggle with some features like gift cards) and pretty straight forward behind the scenes. Easy to print manifests and change bookings. Cons The resources is clunky and needs improving. Also, their reporting could be improved dramatically but it gives a good overview. Review Source Response from Rezdy May 6, 2021 Dear Jenny, Thank you for taking the time to provide us with this valuable feedback. This is all very helpful to us to continue to make improvements and I will make sure this is forwarded to the right teams. Kind Regards Hemant Malhotra Global Customer Operations Manager AS Andrew S. Director of Sales Maritime Used the software for: 1-2 years ### "Distribution Game Changer" April 18, 2022 5.0 Prior to working with Rezdy, OTA management was a huge challenge which in turn prevented the growth we wanted. We were unable to manage more than a few resellers. Rezdy's platform has allowed us to manage our increased resellers in one platform. The result was a huge expansion of the marketplaces in which we were able to sell our tours and cruises. We have since exceeded our company sales goals and metrics. Pros Wendella uses Rezdy for channel management, specifically for distribution across several online marketplaces. Merchandising our products in this manner without Rezdy would be not be possible given the scope of work it would entail. Since working with Rezdy Wendella has been able to increase our connections to Online Travel Agencies over 300%. Customer service is also fantastic. the Rezdy team is responsive and proactive. Cons There could be some improvements in reports and analytics. Review Source Response from Rezdy April 20, 2022 Hi Andrew, we're very pleased to see that you're enjoying our Channel Manager platform and that it has been extremely effective in helping you expand your distribution channels. Thank you for taking the time to provide us with your valuable feedback, we really appreciate this. Kind Regards, Customer Care team MB Mario B. Director Hospitality Used the software for: 2+ years ### "Best Sofware for Activity Operator" January 16, 2020 5.0 Great experience! Pros What I liked from the beginning is that has already all the features I required to sell and distribute my tours and manage my resources. You can choose your card merchant and you can have a large inventory and manage it with ease. Great widgets and great support, I am using it especially to cross-sell products with other operators that use the same software. Look no further is you look for an all-inclusive easy and complete system. Cons If you have a large inventory you can't manage all on the same calendar without using filters. I would add more features to manage resources, especially third party companies and free lance staff. Reason for choosing Rezdy Easy and Direct, very affordable and with no limitation on size and number of activities, supporting our own merchant and multi-language/multi-currency. Switched from [TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) I was looking for a more complete, flexible and overall better-integrated software at a competitive monthly price. Review Source Response from Rezdy October 22, 2020 Hi Mario, Thank you for your feedback. We really value your comments and will make sure these are shared with the right teams. Kind Regards Customer Care team JT Jacqueline T. Director Hospitality Used the software for: 2+ years ### "Great features and functionality that help your business grow" November 11, 2020 5.0 Pros \*Easy to use \*Easy to connect with resellers \*Easy to manage staff and resources \*Easy to communicate with customers via sms and email \*Great support Cons \*Very limited reporting \*Unable to include discounted reseller tickets so does not integrate properly with accounting software \*Very, very expensive compared with other booking software \*Time consuming to set-up Reason for choosing Rezdy There weren't many alternatives when I signed up Switched from [TryBooking](https://www.capterra.com/p/154183/TryBooking/) At the time, the options for booking software was limited and Rezdy was a market leader with much more functionality. However, the market has caught up now and there are many competitiors that match functionality wise but are much more affordable. Review Source Response from Rezdy November 16, 2020 Dear Jacqueline, Many thanks for taking the time to provide us your feedback, we really appreciate this. We do have new customer reporting coming up very soon and we will keep you updated on this. In the meantime, if you haven't done already, please follow our "What's New in Rezdy" page for the latest updates. https://support.rezdy.com/hc/en-us/sections/200696774-What-s-New-in-Rezdy Kind Regards Hemant Malhotra Customer Service Manager CR Claire R. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "It’s very Robust! & we have tailored it! " January 16, 2020 5.0 We rely on it like electricity! 5 star Pros We completely rely on it to run our public walking tour business. It has been incredibly robust. No glitches, no hacks, and runs just very very smoothly. The monthly updating is essential to improve it & keep the quality at a top industry best standard. Cons We look a long time to set ours up so it works in our particular business & (in Uk) no one (we think) is using how we are. Some of our staff still struggle with remembering how to use it as it’s very complicated - because it does so much. But my goodness it’s been a game changer! Reason for choosing Rezdy Outstanding functionality & to the customer looked incredibly professional Switched from [WebTicketManager](https://www.capterra.com/p/125236/WebTicketManager/) Because, Rezdy has outstanding functionally with a large programming team behind it. Our previous product looked like it was a website from the late 1980’s & was so basic it became untenable to expand our global business. Review Source Response from Rezdy October 22, 2020 Hi Claire, Thank you for your feedback. We really value your comments and will make sure these are shared with the right teams. Kind Regards Customer Care team JN Jane N. Owner / Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "10 years with Rezdy " August 12, 2022 5.0 Over the years we’ve been able to see Rezdy grow and offer more features. Pricing has got higher which I find disappointing as it’s got very expensive with not a lot of additional features. Pros It’s easy to use. Has a lot of features can connect easily with agents & other products Cons New feature of 7 day search default / can’t search by booking name only booking number Alternatives considered [Online Booking Manager](https://www.capterra.com/p/21585/Online-Booking-Manager/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Rezdy Ease of use and cost was original reason / once produced are set up on a platform it’s hard to change it all again. Review Source Response from Rezdy August 19, 2022 Hi Jane, We're glad to see that our software has been able to help you connect easily with agents and other products. We have passed your feedback to our products team. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team Talk to a Capterra advisor for free and get results within 15 minutes.