# Page 3 | Rezdy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Rezdy the right Tour Operator solution for you? Explore 237 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122690/Rezdy/reviews --- Rezdy 4.5 (237) [View alternatives](https://www.capterra.com/p/122690/Rezdy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Rezdy ## Showing most helpful reviews Showing 51-75 of 237 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JN Jane N. Owner / Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "10 years with Rezdy " August 12, 2022 5.0 Over the years we’ve been able to see Rezdy grow and offer more features. Pricing has got higher which I find disappointing as it’s got very expensive with not a lot of additional features. Pros It’s easy to use. Has a lot of features can connect easily with agents & other products Cons New feature of 7 day search default / can’t search by booking name only booking number Alternatives considered [Online Booking Manager](https://www.capterra.com/p/21585/Online-Booking-Manager/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Rezdy Ease of use and cost was original reason / once produced are set up on a platform it’s hard to change it all again. Review Source Response from Rezdy August 19, 2022 Hi Jane, We're glad to see that our software has been able to help you connect easily with agents and other products. We have passed your feedback to our products team. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team VJ Viktoria J. Customer Support Information Technology and Services Used the software for: 2+ years ### "Great B2B solution for booking tours" February 5, 2021 5.0 We used it to book tours with operators directly and through API. This was the only booking system we used that had an API stable enough to never create any issues. We did not have one single instance of bookings failing because of the API which made Rezdy the absolute champion of API bookings. Pros Rezdy is an amazing solution for booking tours. It comes with a marketplace (which is surprisingly uncommon in the world of booking software) and its interface is clean and polished. It is an absolute delight working with this app and it is definitely one of the booking solutions I keep on coming back to. Cons Rezdy is expensive. I don't mind it, as it is a great tool, but for small companies it could be hard to justify such a price tag. I will, nonetheless, absolutely recommend to pay for Rezdy as it is worth the money. Alternatives considered [TourCMS](https://www.capterra.com/p/20150/TourCMS/)[Bookeo](https://www.capterra.com/p/117299/Bookeo/)[Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/)[Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing Rezdy Rezgo has the cleanest interface of all available booking systems we test-drove and it has the most stable API. Review Source Response from Rezdy February 16, 2021 Dear Viktoria, Many thanks for taking the time to provide us with your valuable feedback, we really appreciate this. Kind Regards Hemant Malhotra Global Customer Operations AF Amanda F. Owner/Director Hospitality Used the software for: 2+ years ### "Take your small tourism business to the next level..." November 5, 2020 5.0 Having control of my booking platform and availability is key to running a small business and most importantly having AUSTRALIAN based help-desks, with key staff you get to know is FANTASTIC! The guys in tech support do a GREAT JOB! Pros The flexibility and adaptability to make it work for our small tourism business and the time saving benefits; it increased revenue immediately and gave me the time to work outside of our business also. Cons There were some challenges during COVID processing Refunds for Cancellations (this proved difficult and was too long to get resolved at a critical time); the layout / format for email notifications is "clunky" and needs improvement; sample/templates for emails (based on industry) would be useful. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Rezdy Aligned with Bookeasy (used by our Regional Tourism Organisation) and referrals from Industry Partners. Review Source Response from Rezdy November 9, 2020 Dear Amanda, Thank you for taking the time to provide us this valuable feedback. This is all very helpful to us to continue to make improvements and I will make sure this is forwarded to the right teams. Kind Regards Hemant Malhotra Customer Services Manager John O. Director Used the software for: 6-12 months ### "Software that is so ingrained in the travel sector you almost have to power through its unusability" July 13, 2018 3.0 Pros In Australia, everyone uses Rezdy. Just like it says on the tin, it's a quick & easy way to interface with thousands of agents, OTAs and more from around the world. Cons First, it follows the classic SaaS strategy of aggressive sales techniques followed by inattentive support. The software is very powerful, but so much so that a new user (like myself, a one-man operator) will struggle to comprehend. The price is very high for a business just starting out it doesn't adjust price based on volume and price gates essential tools into the upper subscription brackets. I have no doubt that I will eventually need to consider returning to this software if I continue to scale, but for now I'm pleased to be on another platform. Review Source Response from Rezdy July 17, 2018 Hello there John, Thank you so much for taking the time to review.. We really appreciate any and all of your feedback, it provides a great opportunity for us learn and grow as a company. I can see that it has been almost a year since you have not been with us but you did indicate in your review that you may consider returning with us once your business grows a bit more. We look forward to learning and growing from feedback like yours. Please do consider us in the future! All the best to you! RT Ruth T. Reservations & Marketing Manager Airlines/Aviation Used the software for: 1-2 years ### "Cuts down administration time" March 2, 2020 4.0 Has been a positive one. easy to work with - and certain staff members are willing to work through issues to get the end result or an alternative solution in how to tackle an issue. Pros Once the system is set up to your business requirements the daily administration time can be reduced considerably as a result. From an office where every booking was manually confirmed with an email personalised to the customer, the automated Rezdy system once installed and setup with live availability and "personalised" response template greatly reduced the daily administration requirements Cons As our business has a start time based on sunrise, we had a irregular weekly start time. That meant in our set ups for tour start times we still had to enter approx 50 tour sessions. .... and will need to do so every year. Very time consuming where a potentially "easy" fix could be set up by the software company based on start time - sunrise - altitude & longitude setting - X minutes before = tour start time. Alternatives considered [Booking Boss](https://www.capterra.com/p/141620/Booking-Boss/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing Rezdy At that stage the monthly payment plan. Unfortunately since we have joined the plan structure has changed and not favourable for high end tour products.. Review Source LB Leo B. Manager, IT Specialists Information Technology and Services Used the software for: 2+ years ### "Simple and reliable" August 11, 2022 4.0 Simple and Great Pros Flexibility when building schedules and calendars Cons Taxes and fees for payment integration could be better Alternatives considered [Sketch](https://www.capterra.com/p/171364/Sketch/) Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Costs Review Source Response from Rezdy August 17, 2022 Hi Leo, We're delighted to see that you're enjoying the flexibility of our software when building schedules and calendars. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team PC Patrick C. Co-Founder Used the software for: 2+ years ### "Powerful booking software at a fair price" July 27, 2017 5.0 Pros I've used Rezdy for many years and even though sales reps from many of their competitors consistently try to woo me over, here I am today still working with Rezdy. First a foremost, Rezdy is the most robust booking software you can subscribe to at a monthly flat rate. All the other contenders charge IMHO an unreasonable amount for their "free" software. It's a good deal if you aren't doing much revenue, but as soon as you get to some bigger numbers, it becomes a big hit on the bottom-line. They have certainly evolved for the better over the last couple years and I am continually impressed in how they improve from year to year. They continue to add great features and are an essential component to my business. Cons One feature I would like to have is importing tour session data from a CSV file. If you are coming over from a different system with inconsistent times in your tour sessions (like those working with cruise ships), it is tedious to get it all imported as you have to do it one at a time. A spreadsheet import would be amazing here. For what it's worth, I've never seen any system have this feature though :-/ Getting setup is sometimes a struggle, but as long as you are patient and willing to work diligently with customer support, everything will be great once you are off and running. Review Source SH Stephanie H. Tourism Operation Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Rezdy is a gamechanger for your business bookings" November 12, 2020 5.0 When changing a system within your business structure, it is always an apprehensive time. We had been doing manual bookings for years. If I had known how much Rezdy has simplified our bookings and how professional this move was for our business I would have done this years ago. Have never looked back since using Rezdy. Pros The support from Rezdy is outstanding, from integrating a booking system into my business to the everyday questions I may have. You get to speak with the team that design the product and that is incredible. Cons Rezdy are so receptive to feedback or implementing a design feature that you perhaps suggest, there is nothing that I don't like about the software. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Rezdy It was designed and concepted from a tour operator business owner. I thought that showed what was needed in a booking platform because he was in the touring industry. Review Source Response from Rezdy November 17, 2020 Dear Stephanie, Many thanks for taking the time to provide us your feedback, we really appreciate this. Kind Regards Hemant Malhotra Customer Service Manager Monique B. Owner Hospitality Used the software for: 2+ years ### "Loyal customer " November 19, 2020 5.0 Every business has different needs, but if Rezdy software suits your needs, the experience of working with them is a good one. Pros Integrates white many of our largest customers, making our lives easier when managing bookings. Allows us to use it on the run via our phones. Customer support is outstanding. Payment integration is great. Outstanding understanding of customer situation during COVID19. Cons Location of features can be non-intuitive (however customer support is excellent). Review Source Response from Rezdy November 23, 2020 Dear Monique, Thank you for taking the time to provide us this valuable feedback. This is all very helpful to us to continue to make improvements and I will make sure this is forwarded to the right teams. Kind Regards Hemant Malhotra Customer Services Manager OS Océane S. Business Development Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Useful and easy to use" August 11, 2022 5.0 Very good experience. Pros Very easy to use and great customer support Cons Could improve the design of the widgets. They look kind of old. Alternatives considered [Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing Rezdy Used by partners, well known in the industry, price. Review Source Response from Rezdy August 17, 2022 Hi Océane, We're delighted to see that our software has been easy to use and that you've found our support team helpful. We have passed your feedback regarding our widgets to our products team. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team Shane S. Owner Used the software for: 1-2 years ### "I use rezdy for my hiking tour company and it has all the features i need to be eifficient." July 26, 2018 5.0 Pros The calendar and manifest are the best features of Rezdy and that is where I spend most of my time. They are constantly modifying the manifest options which really helps with my customer check-in and that is a time when everything needs to be seamless. Cons I wish Rezdy had an integration with When I Work so I could help track guides with their respective shifts. Review Source Response from Rezdy July 27, 2018 Hello there Shane, Thank you so much for your thoughtful feedback. I am pleased to hear that you are enjoying our platform and that it is making your business run more seamlessly. That is exactly what we aim to provide for our customers! Thank you for also including some feedback about an area you'd like us to improve on. Please rest assured that we are always working to improve our platform and I will be sure to present your feedback to our development team. Keep you eyes peeled for regularly occurring platform updates and our monthly webinars for some good Rezdy tips and tricks. CC Carl C. CEO Environmental Services Used the software for: 2+ years ### "Rezdy makes things easy" August 11, 2022 4.0 it has made taking bookings for events seamless and easy. Pros Integrates well with other software my business uses. Is easy to use. Reporting is made easy. Cons Reporting custom data is not easy - ie how many participants and what were ages groups Review Source Response from Rezdy August 17, 2022 Hi Carl, We're glad to see that our software has been easy to use and that you've been able to benefit from our wide range of integrations and reporting tools. We've also passed your feedback regarding our reporting features to our products team. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team AK Anji K. Director of Digital Strategy Hospitality Used the software for: 2+ years ### "Great UX for consumers and staff" November 11, 2020 5.0 The onboarding and support teams are excellent. They made the setup and deploment of products so easy. Our team is now confident and consumers also find it so easy to make bookings. Pros Ease of set up and the template email's are great. The API with our payment gatweay and with Paypal has made it so easy to accept payments for online bookings. The interface with 3rd party booking platforms also allows us to push out inventory to booking agents. Cons The default page on launch can not be set (yet). Internally we use the Calendar screen as our default screen and need to open it each day. It's just a niggle really :-) Reason for choosing Rezdy It was recommended by our web dev's and we've never looked back. In fact we've recommended it to several other businesses who are really pleased with it as well. Review Source Response from Rezdy November 16, 2020 Dear Anji, Thank you for taking the time to provide us this valuable feedback. This is all very helpful to us to continue to make improvements and I will make sure this is forwarded to the right teams. Kind Regards Hemant Malhotra Customer Services Manager Allan D. Marketing / Wine Club Manager Wine and Spirits Used the software for: 1-2 years ### "Does what it promises, most feature-rich option at this price level, easy to use" December 16, 2015 5.0 We've used a few other pieces of software, and this is the only one that had properly working inventory management and allocation. The software we switched away from has since added it, but I still feel like this is the most complete package - and I haven't found any bugs. I've looked at other software since (sales calls got me to humor product demos) but I can say this still rises above the competition Pros Proper working inventory controls (you can set the amount of tour guides available, or items available, and it obeys your group booking policies to avoid double-booking) Simple, clean, bug-less checkout process. Many 3rd party integration apps Cons Multi-page checkout process (instead of clean single page) Setting up discount vouchers and figuring out which discount method for the task or offer at hand can be a little confusion at first It might take a little while to get the hang of how best to manage inventory and set up scheduled event slots, but once you understand, it's VERY easy and quick to do so. Review Source Response from Rezdy February 24, 2016 Thanks for addressing this with us and we're sorry to hear about your experience! Our support manager has emailed you to discuss and work on how Rezdy can be of better value to you. Please get back as soon as practical (Ticket #131885). Neil B. Owner Operator Leisure, Travel & Tourism Used the software for: I used a free trial ### "I really wanted to choose Rezdy but found it impossible to commit after a trial" October 4, 2018 3.0 Pros As a life-long techie I found the user interface surprisingly good, sadly there's more form than function. The feature list is comprehensive if not overbearing when you first login. Using a 'trial' account I managed to get integrated to Stripe and Xero, and setup a basic product and have it live on my website within 4 hours, very impressive. Sadly that's where the pro's ended tho. Cons Super aggressive sales since showing an interest, to a point on the 4th phone call in 5 days I had to say to the guy if he called again I would "definitely' be going somewhere else. Found serious flaws in the resource allocations, sharing 1 asset between a multi-booking product and a single booking product (shared minibus vs private booking), the availability for the shared product (max 9 available) consistently return to 1 available after making a private booking and cancelling it again. The only way I found to fix that was manually update the Calendar for all available days. Seriously? Regardless how big your company you'll be held to ransom for one of the most basic customer selections, pick-up points. For the priveledge of that option you have to surrender a HUGE amount of subscription money that is now (keeps increasing) unaffordable for a completely new business. What's the point of an easy booking process if you then have to contact every customer to enquire where they'd like to be picked up? Restricting that option to a Premium and very expensive subscription is pure greed! As a critical booking component Rezdy left me no option but to go elsewhere. Review Source SZ Scott Z. Sales and marketing manager Leisure, Travel & Tourism Used the software for: 2+ years ### " ." August 11, 2022 5.0 Pros Easy for customer and operarional team to use the software Cons Wish to highlighted bookingsby different colours Review Source Response from Rezdy August 17, 2022 Hi Scott, We're delighted to see that our software has been easy for both your customers and operational team to use. We've also passed your feedback on being able to 'highlight bookings by different colours' to our products team. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team JH Jordan H. Founder Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great Software Overall" January 29, 2020 4.0 Overall Rezdy is a great solution with a wide distribution infrastructure. The software contains various features that assist in operations like waitlisting both manual and automatic. The customer service/support has improved over the years but still has room for growth. Overall, I would recommend Rezdy. Pros System is built for enterprise use. It is packed full of advanced features that assist in daily operations and distribution of product. Cons User experience can be complicated in payment and automation. It requires a little more attention to detail than with competitors. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) We needed more functionality than FareHarbor could provide. We have complexities to our business and Rezdy was better suited to handle those. Review Source GH Gerd H. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Rezdy - a perfect partner for toursim businesses" August 8, 2018 5.0 We operate hire boats and guided tours with Food and Drink Add-ons purely as online-prebookable. Rezdy was easy (but very time-consuming) to setup and it is very easy to modify products and resources. Any occuring issues or questions are tackled by the superb support team immediately and thoroughly. So far (2.5 years of operation) we have not experienced any outage or software glitch with rezdy. Pros Ease of use, the ease of implementing it in our website and the AWESOME (!) support team. Cons The "Reports" tool especially the export function gives a very bad user experience and it is not calculation properly (you can't rely on the exported csv and you have to recalculate it manually). Review Source Response from Rezdy August 21, 2018 Hello there Gerd, Thank you so much for sharing your experiences with Rezdy. I am glad to hear that you have gotten such great support from our Support team. They are pretty darn awesome! Thank you for also providing feedback about that "reports" tool. We have already been made aware of this issue and our development team is aware and working on it. Appreciate you letting us know that you have had the same struggle. Please be patient with us as we get to work on making these updates. Should you have any other feedback, please do let us know, as you have already mentioned, our amazing support team is always willing to help. JC Jesse C. Founder Used the software for: ### "The BEST tour booking software" September 9, 2015 5.0 We've been using Rezdy for over a year. We absolutely love it. My company would not have been able to grow into its current state without their amazing software. We've booked thousands of customers through it now and have no plans of switching. They continue to release new features that are true improvements based on product direction and customer feedback. Pros: - 100% uptime so far (Absolutely mission critical) - Regular releases of new, useful features - Quick responses from customer service - Bugs addressed fully and properly - Modern software technology and development methodology - Fully featured for pretty much any tour business. We've changed our business model around about a dozen times now and there are very few things that Rezdy hasn't been able to do. Public bookings, private groups, gift cards, you name it and Rezdy probably does it. - Mature software - Great pricing structure - Everything just works. We've never lost an order, never accidentally deleted anything, nothing has ever been booked for the wrong day, a payment has never gone missing. Their software has never been at fault for any of our errors. - Mobile/responsive design interface - Integration with other software like google analytics Cons: - Some features, particularly an easy way to cancel reservations + refund trips in bulk, that we need are slow to roll out. This isn't just a con for Rezdy though. As far as I'm aware, no competing software has solved this issue. - The backend mobile interface is a bit meh at the moment. It works, but needs a lot of improvement. Note though, that their front-end mobile interface (the part where your customer books) is stellar. - No testing or backup environments I evaluated ALL the tour booking software (no joke. all of it) that was available in 2014 and picked Rezdy out of a big long list of them. They are leaps and bounds ahead of the competition. Since then, the only competitor that I think might come close to them might be Peek. My background is in UX and software development. I know how software is built and how software shops are run. The majority of the booking software out there is terrible and made on old software development principles and technologies. Rezdy is very modern in both their methodology and technology. Bottom line: Try Rezdy, you won't regret it. And feel fortunate that, in a sea of terrible tour operator software, Rezdy has created something fantastic and continues to improve it. Review Source MG Michael G. Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Feedback" August 12, 2022 4.0 Limitation around confirmation and follow up emails. Not much opportunity for segmentation for CRM We were told during integration that Square and Rezdy had two way communication, it doesn't. This is an important part for future upgrades for us. Pros Great website integration, extra's are great. Cons Difficult to program emails and support is always through email. Would prefer to the option to book workshop as this would be more time effecient rather than waiting for someone in the US to get back to us. Review Source Response from Rezdy August 17, 2022 Hi Michael, We're delighted to see that you're enjoying our website integration and extras. We have passed your feedback regarding products and support to each team. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team AP Andrea P. Business Director & Co-Founder Leisure, Travel & Tourism Used the software for: 2+ years ### "Rezdy top booking system" August 15, 2022 5.0 Pros Possibility to connect directly using Api integrated with most major OTAs. Cons Some features can take long time to change or come to live. Review Source Response from Rezdy August 17, 2022 Hi Andrea, We're delighted to see that your business is benefitting from our easy API integrations. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team ES Esther S. Marketing Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Good Integration" January 21, 2020 4.0 Overall, we are happy with Rezdy and appreciate that they mostly stay on the ball with new integrations and technological improvements. Pros I like the integration with big third party booking sites so we can offer live inventory. I also like the email system for customers and the professional interface. Cons I'm not a big fan of the cost per booking model. I would prefer a flat monthly fee. Some of the fields are missing from the reports which is frustrating. Reason for choosing Rezdy Cost Review Source JK Jim K. Owner operator Leisure, Travel & Tourism Used the software for: 1-2 years ### "Using Rezdy to book tours" November 11, 2020 5.0 The ability for prospective guests to be able to go the website and through Rezdy immediately determine product details and availability for a required date is a major plus. Add to this the easy and straightforward booking options for a guest make this a product of choice. Pros I use Rezdy as my booking platform through my website to promote tour details and allow easy and hassle-free booking by any guests wishing to book a tour. I have found the level of training at start-up and subsequent support to be amazing, with quick, helpful and detailed responses when initiating a query. This is backed up by a slew of videos and training sessions online that are easily found with a Google search. Cons I am yet to find anything that I dislike about Rezdy Reason for choosing Rezdy Advice from the local tourism office was that Rezdy probably worked best for my needs, this was confirmed through research. Review Source Response from Rezdy November 16, 2020 Dear Jim, Many thanks for taking the time to provide us your feedback, we really appreciate this. Kind Regards Hemant Malhotra Customer Service Manager OD Oliver D. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Very poor" December 23, 2021 2.0 I feel that the ethos of this company has changed since it was sold, and we will be looking for a different company for our future. Pros I will be fair and say that the product is ok it does as it should for tour opperators. Cons My main conflict with this company is the fact that after 8 years of being a loyal customer, they changed their payment plan such that our costs increased by over 150 - 200%. \[Sensitive content \] the customer rep was really dismissive to our concerns as well. Review Source Response from Rezdy January 14, 2022 Dear Oliver, Thank you for taking the time to provide us with this valuable feedback. Please feel free to reach out to me directly to discuss your concerns regarding pricing. Kind Regards Hemant Malhotra Head of Customer Operations DL Daniel L. Director Photography Used the software for: 2+ years ### "Brought us out of the dark ages, into the light!" January 31, 2020 5.0 Overall experience has been and continues to be fabulous. Customer support is spot on every time and always within easy reach. We LOVE using ready. Pros We love the streamlined workflow which has dramatically simplified our administration for booking students as well as managing class numbers on the fly. Easily accessible interface from anywhere in the world allows us to manage our business remotely with little fuss. Cons Marketplace, although a great concept it needs to be regulated a little bit better. Difficult to separate the genuine resellers from time wasters. We would love a little more customisation with sales of gift cards and ability to manifest events which run over a number of weeks such as an 8 week course on a set night once a week. Reason for choosing Rezdy Ticked all our boxes. Review Source Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/)[Travel Agency](https://www.capterra.com/travel-agency-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.