# Page 4 | Rezdy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Rezdy the right Tour Operator solution for you? Explore 237 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122690/Rezdy/reviews --- Rezdy 4.5 (237) [View alternatives](https://www.capterra.com/p/122690/Rezdy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Rezdy ## Showing most helpful reviews Showing 76-100 of 237 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Shonta H. Admin Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Pros and Cons of Rezdy" June 9, 2019 5.0 Rezdy has streamlined our online bookings and i am able to see at a glance what bookings we have even when i am not in the office or at my laptop. Pros 1\. It is easy to use once all the sessions have been created, and doing internal bookings are quick and easy. 2. The booking/sessions are live. 3. It is easy to delete an entire days sessions. 4. All queries and issues are sorted out asap (amazing since we are based in South Africa so there is quite a time difference) 5. Staff at rezdy are helpful and friendly 6. I so appreciated the training via telephone - it enabled me to teach my staff what they needed to know on site Cons 1\. When re-instating a day that had been blocked - all sessions for that day have to be redone manually. 2. The mobile app is difficult to negotiate when a user needs to make a new internal booking. 3. You need a constant internet connection for clients to check in and sign indemnities. Review Source JC Jodi C. Sales and Marketing Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Rezdy Review" April 7, 2022 5.0 It has been fantastic! Pros Rezdy is very easy to use and makes connecting to Tour Operators seamless. Our sales have increased significantly since we began working with Rezdy. Cons There has only been one downside to working with Rezdy and it is the lack of providing back up for our monthly invoices. The team at Rezdy is working on this issue so hopefully this will be remedied soon. Review Source Response from Rezdy April 11, 2022 Hi Jodi, Thank you for your valuable feedback. We highly value your comments and will make sure these are shared with the right teams. Regarding the backup of the monthly invoices, we will flag this up with the team once again and hope to see this feature updated very soon. Kind Regards, Customer Care team SM Susan M. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Tour operator ease" November 20, 2020 5.0 Good and getting better. Pros So easy to block dates, change scheduling, add new product, process orders, collect data, link to website, create vouchers, connect with distributers. Like the mobile app for quick daily check on departures and manifest checking. Cons Integration has progressed really well in processing payments and cancellations via different pathways. Review Source Response from Rezdy November 23, 2020 Dear Susan, Thank you for taking the time to provide us this valuable feedback. This is all very helpful to us to continue to make improvements and I will make sure this is forwarded to the right teams. Kind Regards Hemant Malhotra Customer Services Manager KL Kate L. Office Manager Events Services Used the software for: 2+ years ### "User friendly platform, great for tourism operators" November 10, 2020 4.0 We run a unique experience, which rezdy caters to perfectly. The voucher and codeword features are fantastic to allow us to run special promotions. Support is fantastic. Highly recommend this product for tourism and experience operators. Pros The functionality is well tailored and features allow for marketing campaigns. Cons Some features could be improved, but support is good. Reason for choosing Rezdy We used to outsource to ticketek but this meant that we didn't own our own data. Review Source Response from Rezdy November 12, 2020 Dear Kate, Many thanks for taking the time to provide us this review and we really appreciate your kind words. I am very glad to hear that you find our functionality useful to your business needs and also our support team has been helpful to you. We thrive to continue to make improvements to both our product and support. Kind Regards Hemant Malhotra Customer Service Manager MS Mitch S. Client Services Retail Used the software for: 1-2 years ### "All in one solution for Adventure Tourism" August 21, 2022 5.0 Before rezdy, all bookings were done over the phone and tracked in a spreadsheet. Rezdy has streamlined our booking process and allowed us to connect with booking agents and take bookings no matter what time they are made. Pros ease of scheduling sessions, communicating with clients and online booking. Cons Email settings can be a bit limited and inflexible. Review Source Response from Rezdy August 31, 2022 Hi Mitch, We're delighted to see that our software has streamlined your booking process and that you're finding Rezdy Channel Manager useful in capturing more bookings. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team TC Tanya C. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Good Variability" April 10, 2019 4.0 It works for us, we have a complicated tourism business with many different types of trips and rules that go with them. We find ways to get around the complications to make it work. Pros It was easy to understand and set up. It works great for us and forces parameters that we want in set bookings. Plenty of product options. Cons There is no archive feature, so if an employee leaves or you no longer have a resource, you are stuck with a long line of items you no longer need. If you delete it, it deletes the history. Also some things like taxes are all or nothing on a products which can mean making a huge number of products to accommodate difficult taxing systems (we have some things taxed and some not that would go on the same session) Review Source AT Amanda T. Assistant Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Rezdy is so easy to use and great for booking tours!" January 16, 2020 5.0 Pros What I like most about Rezdy is the ease of use. Navigating through Rezdy is very simple, fluid, and can be self taught fairly easy. You can send emails to customers, get notifications of all new bookings as they happen, and even get notified if an email bounces because it was entered incorrectly. One of my favorite features is the list of Action Logs. If ever there is a mistake, it is very easy to go back through your action log and find the problem so you can fix it. I am very happy with this product! Cons I wish there was a little more helpful information given when setting up new products. Reason for choosing Rezdy Rezdy has many more features than any other product out there at this time. Review Source EC Edemilson C. Diretor Hospitality Used the software for: 2+ years ### "Beyond Tourism" November 11, 2020 4.0 Pros This is a very flexible platform to be used not only for booking tours but for managing events and even an online store for gifts. The integration widget/your website allow you going beyond. Cons It's has to be creative to use the potencial of the tools. Not all are easy to customize and you need to spend a time to find the best solution that could work for you. But the not good part is the lack of payment integration with the Brazilian market. Review Source Response from Rezdy November 12, 2020 Dear Edemilson, Many thanks for taking the time to provide us your feedback, we really appreciate this. Regarding your feedback on the lack of payment integration options in your market, I will forward this feedback to our product team. Kind Regards Hemant Malhotra Customer Service Manager Jonny M. Business Owner Used the software for: 1-2 years ### "Great product and good customer service" May 3, 2018 5.0 Pros Online booking facilities and ease of use if where Rezdy excels. Easy to block out products and send confirmation emails Cons Lack of asset allocation ability for bike and ski rental etc (2nd level of sizing e.g Small, Med, Large) Review Source Response from Rezdy May 11, 2018 Thank you so much for your kind review Jonny! I am glad to hear that you are enjoying the product so much so far. Please know that we are always working on the product and will continue to improve the system as the company grows! Keep an eye out for new features coming soon. DL Dee L. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "RELIABLE SERVICE WITH GREAT SUPPORT" January 16, 2020 5.0 I have more time to do other tasks as clients find the booking system easy to use. I am able to complete the booking system entirely online without having to phone the clients as the system allows me to personalise the bookings. Reports are great to compare how the business is improving against the previous years, months, weeks. I am able to block out days that we are unable to take bookings. Pros Software is easy to use once you have received the training. Follow up support is excellent Cons Marketplace is hard to grasp and training is definitely required. Reason for choosing Rezdy Because Rezdy was already set up Trip advisor are hard to contact although their offer was attractive and cheaper I have no complaints about Rezdy except for the price rise. Review Source VHM Vítor Hugo M. Sales manager Wholesale Used the software for: 6-12 months ### "Perfect of our business" August 11, 2022 5.0 Very good Pros The conectivity and the resources manegement tool Cons Expensive, very High cost per booking when the activity we sale has a low cost Switched from [Bókun](https://www.capterra.com/p/178518/Bokun/) Resources management Review Source Response from Rezdy August 17, 2022 Hi Vítor Hugo, We're delighted to see our connectivity and resources management tool has been beneficial for your business. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team RL Rosie L. Marketing & Events Coordinator Automotive Used the software for: Less than 6 months ### "Rezdy Customer Service Review - - Greame & Cathy specifically" July 4, 2016 5.0 Late Thursday afternoon (and it just so happens to be June 30th) and I decide to completely change the way we take registrations for our events. I came across Rezdy earlier that morning when researching other rental / booking sites out there and was impressed with the functionality offered. Had a few questions that need answering and a very tight deadline to launch the event the next day (Friday), so was considerably shocked when I got a very nice sales assistance Greame who answered on the second ring, was able to provide me with a host of information and assuaged all my doubts about the system. Making a big business decision like this at such short notice is always daunting, however working with Greame to setup the Pro package was super easy and left me with time to deal with other loose ends and get the event launched!! That's where Cathy came in . . . had a few little issues getting my products and inventory created and after fighting with it for an hour, gave up and called Tech Support. Was again blown away that I was able to speak with a knowledgeable and helpful support staff member within 20 seconds of calling!! Cathy was able to put me on the right path in about 10 minutes and I was ready to launch my event. Brilliant!! Still can't believe the level of customer service - - the fact that you have an Australian office is a HUGE PLUS and one that really tipped the scales in your favour. I hadn't realised how much until the support was needed and to have it instantly there is brilliant. Pros As per above. Cons As our events are quite specific and unique, it would be great to have a more customised template builder available to us. Integration into our website would be ideal - - however this is probably something I will investigage further and see what happens. Would be good to do this without an iframe however. Review Source CC Camilo C. Owner Sports Used the software for: 2+ years ### "Features are great, but be careful, the support if you have inconvenience with clients payments is 0" January 21, 2020 5.0 Rezdy is a fantastic platform but recently we had an inconvenience with a payment claim from a customer where we supply all the documents anyone can to support our case and Rezdy support toke more than 3 months to answer, treat me as a "problematic client", and never back up our case, we never receive any convincing email that confirms they read what we sent or claim, regardless the money is not the issue is the service and support they offer. Pros The flexibility to customize each product and constant updates that improve the platform software. Cons The lack of software integrations, like quickbooks Reason for choosing Rezdy Because we already set up everything on rezdy and it is difficult to set up again everything that we have in another platform. Review Source JN Julie N. Owner manager Wine and Spirits Used the software for: 1-2 years ### "Awesome Service " January 31, 2020 5.0 Ease of use Ease of keep track of bookings Ease of keep records of customers Ease of building tours Ease of talking with a real person and having my issues dealt with immediately over the phone....love it! Pros Ease of use. So easy to keep on top of the services I have to offer and my customers Cons Learning new additional services available Alternatives considered [Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing Rezdy Ease of use and customer service. The Rezdy team is fantastic to call and help to sort my issues out whether they've been big or small. The Rezdy team is what encourages me to stay with Rezdy and not switch over to one of the other platform services . Review Source Angela F. Event Coordinator Used the software for: Less than 6 months ### "Top of the range regarding booking systems. Amazing tools and regular updates to be on top of things" February 1, 2018 5.0 Pros \- Quick and easy to set-up, test, correct and roll out, very user friendly - Integration with the website went smoothly and it is a big plus that you hold our hand all the way and the support provided to us was amazing! It means a lot for small not-for-profit organisation like us. - Excited about future possibilities and growth with new features and/or regular improvements to the platform (along with the community/knowledge based forum made available to everyone). - Super user intuitive and if there are a few fields that may not be easy to grasp at first, the support and customer success team is happy to help out and quick to address any questions. Cons \- Our previous software (although not customised for tours and activity bookings) allowed us to have in-depth reporting. We would love to see more options ie. create and save reports as bookmarks straight in our accounts. Review Source CL Clare L. Owner Maritime Used the software for: 2+ years ### "Rezdy makes my life easier" January 16, 2020 5.0 Overall Rezdy is not only fantastic software, which meets my needs, the customer support is greatenever I have an issue or a question. Pros A very comprehensive, easy to use software which makes managing booking and communicating with guests as seamless as it can be. Cons I have to log in every day. There are some additional "nice to have" features which I would like developed - e.g. improve gift cards and more, which would make me even happier. Reason for choosing Rezdy Functionality, ease of use and price (at that time) Review Source DM Danielle M. Reservation Agent Hospitality Used the software for: 1-2 years ### "Straight forward and to the point." May 30, 2019 5.0 I have no reason to genuinely complain about this product. Rezdy is easy to use and now that I have the hang of it, I am an activity reservation making machine! Thank you! :) Pros I like using Rezdy because there are so many different ways you can use it to book activity reservations quickly and easily. The calendars are very easy to read and using the filters has made it so much easier to find the specific time slots that are available. Cons The only thing I've come across with using Rezdy is that when more than one user is booking on it, unless you manly refresh the program, it won't show you the changes that were made automatically. This may just be how computer programs are but I just worry some times that it may show something as available when it really isn't. Review Source DS Daniel S. GUIDE Leisure, Travel & Tourism Used the software for: 2+ years ### "Rezdy ain't bad, worth the $" November 15, 2020 4.0 Rezdy has been a great platform for our team, we tried to set up with another booking software company, but returned to rezdy for its ease of use. Pros The user interface, on desktop. The ease to share on websites. Cons The booking fees. The mobile site and app. Alternatives considered [Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing Rezdy Their professionalism Review Source Response from Rezdy November 17, 2020 Dear Daniel, Many thanks for taking the time to provide us your feedback, we really appreciate this. Kind Regards Hemant Malhotra Customer Service Manager AF AnnaMair F. Photographer/Tour Guide Photography Used the software for: 2+ years ### "Bookings made easy" August 11, 2022 5.0 I love that you have staff available to help much of the time Pros As someone knows little about how a website works, I have found Rezdy easy to use and when I haven't been able to work it out the tech staff are very helpful Cons I don't like the 'book now' button going to one product only Review Source Response from Rezdy August 17, 2022 Hi AnnaMair, We're glad to see that you have found our software easy to use and that our staff have been able to help with your queries. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team JS Jeanette S. Sales Hospitality Used the software for: 2+ years ### "In general excellent support team" August 11, 2022 5.0 Very very good... and happy... Pros Support team The fact that i can manage the amount of bookings per day etc Cons Pricing... i am new in the market.. and monthly it is alot.. for someone that only got 2 online bookings in the past 3 years.... bit i love how it intergrates witn alot of other companies Reason for choosing Rezdy I stumble into this first while looking for software for tour opperators... and started using it Review Source Response from Rezdy August 17, 2022 Hi Carl, We're delighted to see our software has been beneficial for your business and that you've found our support team helpful. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team HB Hilary B. Marine Naturalist/Office assistant Used the software for: ### "Wonderful customer service!" April 14, 2016 4.0 I have just started using Rezdy within the last few weeks. It is easy to pick up how to use it for basic functions, but there are a lot of functions that are difficult to tailor to what you need the service for. It would be incredible service if only you were able to customize more features. I would love to be able to change the order status for everyone in 1 session, customize the titles of email templates, add an extra that is non-taxable, add more than 1 contact email address per order, adjust the default settings, and customize the calendar (and individual sessions within the calendar). These features are not available right now, but the customer service staff have told me they are working on some of these items! However, it is unfortunate that some items get prioritized over others. Some of these features have already been inquired about on the customer "help forum" by other users years ago, but have not been prioritized because of low number of follows and likes. The BEST part about Rezdy is the customer service. I have spoken to them both over the phone and via email (with Stevie and Kevin). Not only are they really, really helpful, but they are also patient and prompt. They will return your emails and phone calls really quickly, and they have been patient enough to help me on countless occasions. Once I wrote a list of questions to ask them, called the help hotline, and someone returned my call within an hour or two. Then, they spent over half an hour on the phone with me going through each issue one by one. I am so impressed with their customer service, but because of the number of times I have contacted them and have only ever reached Stevie or Kevin, I wonder if they need more staff (and maybe the previously listed ticket requests will be resolved sooner!) Review Source SM Stephen M. Owner/operator Hospitality Used the software for: 6-12 months ### "Rezdy is ok" January 21, 2020 4.0 Rezdy is ok. It does what it's supposed to do. I don't feel it's solving any problems in my business other than taking over the bookings. Pros It is fairly simple to use. It integrates booking software and payment products with my website. It certainly saves time and I can modify to my business. Cons It's simple to use but a bit awkward at times. Maybe I'm a bit thrifty but I do find it's a bit expensive to use. I do wish it was more user friendly and easier to modify. I DO NOT like that I have to save modifications I've made to a booking before I send an email (i.e. I'll add/remove products and send a confirmation email but I send the unmodified booking). The rezdy app is terrible. It only has the current week that you can look at and trying to navigate/modify bookings with the app is either very difficult or I can't do what I want to do. I just use a browser on my phone. Review Source Mike S. Member Used the software for: 6-12 months ### "Rezdy integrates nicely with my own existing website, and has streamlined my booking process." February 25, 2018 5.0 Pros I love the way I canenter all my products on their system then create webpages on my own site by simply copying html from rezdy. Once I get busier and have a third party build my next website, it looks like it will be very flexible in creating what i need. Cons I was very excited about the integration between Rezdy and my accounting software, Xero. In practice, I didn't like the integration as I couldn't simply combine multiple bookings onto a single invoice. Review Source TX Tina X. Business Manager Restaurants Used the software for: 2+ years ### "have got all functions we need and users friendly system" January 29, 2020 5.0 Pros have got all functions we need and users friendly system any changes made via the system would link up to our website store all customers information promptly and when enter a similar name of one customers all others will pop up to choose from Cons don't know if there is a user manual we didn't have one when we first started to use have to internally write one for other staff to use, and repeated to tell them there are so many extra useful functions they can use compared to the previous booking system we have had Review Source DC Damian C. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Great but beware extra integrations" January 16, 2020 4.0 Good but the documentation for additional features and integrations is very poor. Don’t charge if you can’t support a feature. Pros Ease of use Inventory management Quick support response times Cons 3rd party integrations don’t work and whilst extra is charged support is minimal. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/) Reason for choosing Rezdy Price. Locally based at the time. Features and ease of use. Review Source Similar Products Featured ## Related categories [Reservations](https://www.capterra.com/reservations-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/)[Travel Agency](https://www.capterra.com/travel-agency-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.