# Page 5 | Rezdy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Rezdy the right Tour Operator solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122690/Rezdy/reviews --- Rezdy 4.5 (236) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Rezdy ## Showing most helpful reviews Showing 101-125 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KR Kenneth R. Member Manager Recreational Facilities and Services Used the software for: 2+ years ### "The right solution for small excursion operators." October 15, 2016 5.0 The easy to use integration of this online reservation system with my website got me up and selling quick. Now after using the system for a few years i really appreciate the comprehensiveness of the system with a great calendar, communication,catalog, on and on it all works great. I bumped down on ease of use and customer support because i wanted a feature that is not currently available and my feature request hasn't gone anywhere. Overall a great system. Kenneth J Rear www.SitkaAlaskaOutfitters.com Cons Need to add ability to hide prices in catalog list view. This way you can track the customers interest without the outside influence of price. Review Source Response from Rezdy October 21, 2016 Thanks for your review! I sent you some custom CSS lines so you can hide the price on the catalog. Let me know how you go with that. TM Thiago M. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Very efficient and easy to use." January 31, 2020 4.0 We have been using it for more than 1 year. Very very stable and realiable. Nothing to complain considering this. Pros Easy to implement and easy to use. Very stable and reliable. Cons A few things that are not editable on the automatic email that goes to the customer. Nothing too serious. Alternatives considered [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/)[TrekkSoft](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/)[Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing Rezdy Easy and faster to implement. Better price cost benefit for small company like ours. It has the resources control for the capacity. Review Source IR Ian R. Owner Consumer Services Used the software for: 2+ years ### "Great Customer Service" January 23, 2020 5.0 Excellent. Especially when I reach out to customer service for assistance who are fantastic help every time. Using Rezdy has helped me win work with local councils who now value us as a professional tour operator’ not just a hobby business. Using Rezdy has helped us gain more international business as people feel secure booking tours online. I also think using Rezdy has also given us more internet penetration I think Rezdy has been one of the greatest additions to our little business. Pros Ease of use, format of information is really good. adding tours or cloning tours and alterations is great Cons An auto save feature as work progresses would be good. Having a save button at the top of the page as well as st the bottom would be good. A more simple process of adding the tour to the calendar would be good. Always takes me a few minutes to remember all the steps as I’m not doing it every day Review Source SO Shannon O. Marketing Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Met our expectations" January 23, 2020 4.0 Pros It presents to our customers a lot better than our previous booking software. The network of suppliers within the marketplace was important to us, to be able to sell our product but also purchase other products at a negotiated rate. Customer service/support is very responsive. Cons There are some things we would like to be able to customise further, for example the styling/design of the gift vouchers. Review Source nV nathaly V. WELCOME CENTER AGENT Hospitality Used the software for: 6-12 months ### "i love how easy it is to use" August 11, 2022 5.0 its been 10 out of 10 Pros i like that is user friendly and also all the option that it has it is very complete Cons no cons for now. this is a reliable software Review Source Response from Rezdy August 17, 2022 Hi Nathaly, We're delighted to see that our software has been easy to use and fulfills your business operation needs. Thank you for taking the time to leave your valuable review. Kind regards, Customer Care team HS Hamish S. President Used the software for: 6-12 months ### "Delivering on their promise to date. Just what I was looking for." May 2, 2018 5.0 Pros From my initial approach to my ongoing use to date, the Rezdy team and system has been exactly what I could have hoped for in the sales system for my tourism business. They really understand the complexities of tourism, travel, sales and distribution! Friendly, professional, supportive, responsive and available. Cons From my experience to date, I'd like to see a bit more flexibility around blocking out a series of dates/times with unavailability. Right now amendments to dates/times are micro - which may not be a bad thing - but can be time consuming for what may otherwise be a relatively easy fix when you need to block out a week or so of activity. Review Source Response from Rezdy May 11, 2018 Hello there Hamish! Thanks for your review! Glad to hear you are having a great experience with us. Your feed back is very much appreciated as it really helps us grow and evolve. Stay tuned in the near future as the feature you are looking for regarding updating availability is coming soon. Keep an eye out for a webinar touching on this feature soon! CT Cheryl T. Admin Coordinator Leisure, Travel & Tourism Used the software for: 2+ years ### "Easy to use - saves time " November 11, 2020 5.0 Really good support on rare occasions we have issues - really recommend! Pros Rezdy has made vouchers, sharing products, agents commission, promo codes easy , seamless delivery and instant confirmation for FIT and agents - love it ! Cons Haven’t found one yet !! There is much more functionality that I haven’t yet explored ! Review Source Response from Rezdy November 12, 2020 Dear Cheryl, Many thanks for taking the time to provide us your feedback, we really appreciate this. Kind Regards Hemant Malhotra Customer Service Manager Jeanette Juanita S. Member Used the software for: Less than 6 months ### "Very nice program especialy the integration with other companies" July 18, 2018 5.0 Online marketing and a super back office system Pros Easy to update your info on all online sites, including your website I realy enjoy seeing everything in the back office pulling trough on other sites Cons Still new to me, cant realy say The options for payment gateways in Southern part of africa that is integrated with the system is very limited and dont help in USD Review Source Response from Rezdy July 27, 2018 Hi there Jeanette Junita, Thank you so much for your feedback! Really glad to hear that you are finding the platform easy to use and are enjoying the back office features as well. I apologize that our current payment gateways don't extend to your area at the moment but we are always striving to make regular improvements and I will be sure to share your feedback in hopes of providing better options in the near future. CB Cheryl B. Office Crew Hospitality Used the software for: 2+ years ### "Rezdy - Great Product" January 31, 2020 5.0 Our overall experience with Rezdy has been positive. We all use it with ease - even the boss! Pros The ease of use is by far the best. The amount of information at your fingertips is great too. You can customise all your products to suit your needs exactly. Just great. Cons I think tailoring the manifest at first was an issue, but that has since been changed and it can be tailored to our needs now, with so many options. Review Source JF James F. Director Entertainment Used the software for: 1-2 years ### "Crucial for our ticket sales" January 29, 2020 5.0 So far Rezdy has been doing all we ask of it. Pros This is a very intuitive interface and has saved us loads of time especially with customers asking for changes to their event. Recent improvements such as being able to archive products has kept the front end much cleaner. Cons There could be more options with the App for the team out meeting customers. eg there used to be a way of searching for a date using a calendar. Currently there is only an option to search for a week ahead. Review Source LB Liz B. Director Hospitality Used the software for: 1-2 years ### "Love it- I analysed several and choose this and have been very pleased" August 1, 2017 5.0 Saves time updating inventory on third party websites, ease of comunication in office, and to guides Pros Inventory link to Expedia, viator and many others, ease of use, online sales & calander, future agent links system, resource management so unable to over book, online help & video system is amazing! Cons Would be good to have more dashboard options... Not all new bookings pop up on dash board for us to tick they are processed and be aware of them as some are paid upon booking, but all get emailed through so we don't miss them. The set up was painful not because it is hard to use, just hard to get my brain around new things. A face to face support would be great to have and an option to have it set up for you I would have happily paid for that - Yeah!! Review Source Rafael B. Diretor Comercial e de Desenvolvimento Used the software for: 2+ years ### "null" December 8, 2017 4.0 Review Source RH Ryan H. Owner Used the software for: 6-12 months ### "Great product, worth the money" January 24, 2018 5.0 Pros I like the pricing set up with Rezdy they charge a monthly which is doable!! Other booking software will charge the Customer 6% for every order and this was NOT customer friendly. REZDY Links up to Trip Advisor AND the Market place. These 2 factors are huge in a successful tour company. Some booking software dont offer either of these!! Cons The back end isnt as user friendly as other companies. it just takes longer to learn but who cares thats part of it! My biggest issue was some customers were unable to book online. After doing alot of research it turned out that safari web browser was the issue. I hope Rezdy has gotten this fixed. Havent had any issues in 3 months fyi! Review Source Joelle T. Marketing Director Used the software for: 6-12 months ### "Our adventure guiding company uses Rezdy for bookings and it works very well for us." February 8, 2018 5.0 Pros Visually it is easy to follow and use. It's quite helpful to keep track of things. It's nice that it has a clean, modern look to it. Cons I would like more ability to run custom reports for our marketing data. It would also be helpful if the add-ons, like Smart Waiver had more ability to link up with it. Review Source EG Edouard G. General Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "A very effective, practical and useful software" January 31, 2020 5.0 Pros Rezdy is easy to understand and to use. The team is very responsive and efficient. This software is very useful and efficient for developing my business and for connecting with other professional suppliers or agents. I highly recommend it! Cons I'm french and my Company based in France, of course it can be difficult to use for those who don't speak english well enough :) Review Source tT taylor T. captain Used the software for: 2+ years ### "very good and easy to use on an everyday basis " May 14, 2018 5.0 Pros I don't every have to micro manage it. Every day is super easy and i never have to go into the system to correct things, when people book it is just super easy. Cons There's nothing i have to complain about using the rezdy software. I really like using it on an everyday basis and i would highly recommend it to other businesses and friends Review Source Response from Rezdy June 4, 2018 Thanks so much for providing this feedback! I'm really glad to hear you are finding the product so easy to use and that you are enjoying it so much! Really appreciate the feedback! Please do reach out if there is anything we can ever do to make your experience with us even better! GG Gary G. Proprietor Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good for Tourism industry" January 17, 2020 4.0 Overall experience is fairly solid and would recommend for any tour operator Pros Resonably easy to use and intuitive. Strong manifest and passenger printouts for ease of use when poicking up passengers from multiple locations. Seems to API well with other stysems in particular Viator / Trip Advisor Cons Takes some time to learn all processes, but you get there in the end. Gradually all the prickles seem to be ironed out e.g. inability to access emails sent through the system, things like that. Reason for choosing Rezdy seemed to be the most industry supported Review Source LP Lucy P. Owner Farming Used the software for: 2+ years ### "A user friendly product." November 11, 2020 4.0 Pros It is straight forward and easy to use for the average person. Cons I cant change anything myself and have to go through a web designer. Reason for choosing Rezdy It was recommended. Review Source Response from Rezdy November 16, 2020 Dear Lucy, Thank you for taking the time to provide us this valuable feedback. This is all very helpful to us to continue to make improvements and I will make sure this is forwarded to the right teams. Kind Regards Hemant Malhotra Customer Services Manager MM Maui M. General Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Mountain guiding business" January 15, 2020 4.0 Overall Rezdy has enable us to streamline and automate many processes previously done manually making the experience for the customer & our administration much easier & faster. Pros The many features available in Rezdy make it great for our clients booking a trip & for us accepting the booking & processing payment. Cons Our business has a few intricacies such as multi day trips and corresponding gear rental with multiple people options which we've been unable to setup in Rezdy. We've encountered text formatting problems when entering text information for a trip especially when cutting & pasting text or links. What we see on the Rezdy screen is different from what gets printed out or what the customer views so unsightly gaps in the text body is what we encounter. To counter this, we end up deleting everything and manually typing in the text is which is cumbersome when its lengthly. Review Source AR Annie R. EO Non-Profit Organization Management Used the software for: 2+ years ### "Rezdy, set, go - so easy!" November 10, 2020 5.0 Happy with product and service Pros Runs 24 hours to capture bookings. Report & manifests can be custom to your use. Cons Nothing comes to mind, has all the Feature & benefits we need Reason for choosing Rezdy Ability to link in with other agents and suppliers Review Source Response from Rezdy November 12, 2020 Dear Annie, Many thanks for taking the time to provide us your feedback, we really appreciate this. Kind Regards Hemant Malhotra Customer Service Manager CB Chris B. Managing Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Easy to use, great for our tour company" January 31, 2020 5.0 Overall it's been quite great. The product is really easy to use and modify from the back end, and our customers have confidence using it to book and pay on the front end. As mentioned, the design of the front end could do with updating/modernising. Pros The online marketplace and agent portals. Cons The front-end of the customer booking side of things is a little dated looking... Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) Checkfront wasn't fit for purpose for our type of business/product. Rezdy is designed specifically for our type of product. Review Source AF Andrew F. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Great for Activity Providers" January 20, 2020 5.0 We have enjoyed Pros It has a great user interface as well as good automation, customer templates and great API. Good for scheduled activities. A bit difficult with multiday tours. Cons Pricing can be quite steep when you are a small business. Better for larger businesses Reason for choosing Rezdy Treksoft at the time was not ready with the features we required. Review Source aM ahmed M. co-fuonder Individual & Family Services Used the software for: 6-12 months ### "italypass" January 29, 2020 5.0 Pros very good but expensive ,it was better to make good offers and better prices and commission Cons You should organize events in the maine cities the world and make good market place for your suppliers and agents so they can meet each other and make good deals this for me will be amazing way and somthing new no one think about it Alternatives considered [Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing Rezdy very easy to use and we use it now for 3 month we never paied over 100 euros a month very good commission Review Source BD Bettina D. Tours Program Co-ordinator Retail Used the software for: 2+ years ### "A great product that's user-friendly and offers great support." January 21, 2020 5.0 The support that Rezdy has given me over the years has been fantastic. I always receive a response to a question within 12 hours. They have VERY patient with my questions and are always pleasant. Pros Simplicity and ease of use on a mobile phone. Cons There is one report I work off that I can't go back a page without the app going down. This is the only problem, though. Review Source RB Roger B. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Online Booking System" November 10, 2020 4.0 Stop Double Bookings Pros Online Booking System which can be accessed anywhere. Cons Flexibility with Scheduling in the Online Booking System Reason for choosing Rezdy The Integrated Options required for our business Review Source Response from Rezdy November 12, 2020 Dear Roger, Many thanks for taking the time to provide us your feedback, we really appreciate this. Kind Regards Hemant Malhotra Customer Service Manager Talk to a Capterra advisor for free and get results within 15 minutes.