# Page 7 | Rezdy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Rezdy the right Tour Operator solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122690/Rezdy/reviews --- Rezdy 4.5 (236) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Rezdy ## Showing most helpful reviews Showing 151-175 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LR Luana R. Director Recreational Facilities and Services Used the software for: 2+ years ### "Customer service is excellent" January 16, 2020 5.0 Customer service is great and if I have a problem I can contact them and they help. It is instant bookings with payment and agents also use this product. Pros It is easy to use and understand and I like the fact that you can contact the service team and they will walk you through the steps you need. Cons I don't like that emails to hotmail wont go through and nothing I do changes it....I also would like to be able to select specific dates when I am editing times for sessions. Review Source BL Banff L. Owner Used the software for: 1-2 years ### "Overall its been a positive experience, and works well for my business" September 1, 2017 4.0 Pros Its a pretty easy system to use. The system works well and clients have commented on how easy it is to make a reservation. Cons Really wish you could figure out the issue with Safari browser, having issues with the reservation system not working properly when embedded onto the website. Would really be nice to have it installed in the website and not have to leave the site. Review Source SB Stuart B. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "PROMISES THE WORLD AND DELIVERS NO ONE" September 27, 2016 3.0 I am leaving Rezdy. You are getting way too expensive for small operators. You promised connections with agents. I have contacted hundreds with my 5 star rated tour and so far ??? None of YOUR AGENTS uses me. The only one I have is one I went and got myself through persistence and hard work. For what you charge you should offer more. anyway too late now I am off. see ya. Cons cost and lack of interaction between your agents and suppliers Review Source Response from Rezdy September 28, 2016 Hi Stuart, I'm sorry to hear you've had a hard time connecting to agents. Thanks for your feedback, we are working hard to constantly grow our Marketplace and make it easier for suppliers to connect with distribution partners. AR Amber R. Sales Manager Internet Used the software for: 1-2 years ### "Great software" January 16, 2020 5.0 Love it. Pros User friendly, fully customisable and flexible. I love how it can adapt to anything i throw at it. Cons Support can take a little while to be back to us. Reason for choosing Rezdy Used it before Review Source SB Sharee B. Executive Assistant Food & Beverages Used the software for: 2+ years ### "Fantastic, easy to use software" January 30, 2018 5.0 Administration is easy so it makes my role of managing our tours much easier as it is only a small part of my role Pros Easy to use, very little admin. The team at Rezdy actively make contact to help you make the most out of their software Review Source TS Tina S. Travel Agent Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Software, easy to use but needs more products" March 6, 2020 3.0 Overall it's a great website and i would recommend it. Hopefully we will have more tours on here in the future and we can use it more often. Pros It is very easy to search for tours and the best thing is we can share the products/tours to our clients and they can book straight from the link Cons There are just not enough torus. So options are limited. Commission is also very low. Review Source JO John O. Director Hospitality Used the software for: Less than 6 months ### "Industry standard software, and they know it. Price is extortionate." August 13, 2017 4.0 Pros It's used by most major players in the travel industry and we wouldn't be able to sell our products without it. It's powerful software that we are not completely utilising and look forward to using more features. Cons It's price is beyond the means of a new business. I know it will be worth the ROI in the future, but I'm frustrated by the lack of options for new businesses. I also find the paywalling of essential features frustrating. I want price to be assessed by daily users or order value, not based off core features any travel business is reliant on (such as the ability to sync with Trip Advisor or offer discount codes). Review Source MC Mat C. Owner Maritime Used the software for: 1-2 years ### "Great product" January 31, 2020 5.0 Pros Easy to use, great support . We find this easy to teach staff how to use Cons Na. No problems to report. Happy with the product Review Source TT Taylor T. Captain Used the software for: 2+ years ### "I use it every day for work and it is super easy for myself and the customers booking" February 8, 2018 5.0 Pros The easy booking process is amazing, getting money from the system is great, and being able to change and edit things within the system are a breeze. Review Source Adventure E. Used the software for: Less than 6 months ### "The awesome tours and activities software" October 9, 2016 5.0 We love using rezdy at https://www.adventureemirates.com and we love the market place that allow us to connect more online suppliers. The iWidget help us to integrate easy as possible to make the site to accept the bookings in a minte Pros market place iwidget Cons unable to customize more Review Source GL Gil L. Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great booking/channel manager. Really improved our control over the business." February 20, 2018 5.0 Increased capacity and organization in my company. Pros \- Easy to use, allows our connectivity with most of our agents through API; - Great looking easy to configure website booking system; Cons \- No "Stop Sales" button for a specific product and/or day. Only the "block all day" function, which is not enough. Review Source JB John B. Manager Hospitality Used the software for: 1-2 years ### "It the best software " October 9, 2016 5.0 We had been using rezdy for last few month at https://www.adventureemirates.com it was a great software let us to connect with many online travel agencies around the wold and booking system is A class Pros Market place and iwidget Cons cant customize much Review Source Response from Rezdy October 11, 2016 Hey John, thanks for your review. Great to hear you are so positive about Rezdy. Thanks! BR Blake R. Driver Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Terrible" June 8, 2022 1.0 Not impressed Pros It’s an app, ……………………………………………………………………. Cons It’s clunky and slow with terrible usability. Review Source Response from Rezdy June 17, 2022 Dear Blake, Thank you for taking the time to provide us with this valuable feedback. I am sorry to hear about your dissatisfaction with our product and it will be great if you can reach out to our support team directly with some further details so we can assist you accordingly. Kind regards Hemant Malhotra Global Customer Operations Manager SR Simon R. owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "User friendly, support excellent when available" January 16, 2020 4.0 Good platform, inconsistent service. Pros Ease of use Direct connections to Agents Good accounting system Cons Service is excellent when its available. So inconsistent. Sometimes takes 30 minutes, sometimes 2 weeks! Review Source FS Frank S. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Too many missing features" February 19, 2019 3.0 Test thoroughly before you go with rezdy. If you find some topics which are not satisfying your demands, be prepared that you will never get it implemented. I'm rezdy customer since 2016, I know what I'm talking about. I'm still with rezdy because I have too many products in there and my staff is trained to address the shortcomings of rezdy with a bunch of workarounds. Pros Rezdy is fairly easy to use, if you have products with fixed timings (e.g. tours that start at fixed times and have fixed durations). And if you only need english as language. Cons There are many cons: - no native multi-language support (e.g. emails can't be configured for different languages) - rental products with open timings (means the customer can enter the start and end time) are basically unmanageable. in addition rezdy has blocked resource management for rental products, so forget it to manage your rental equipment with rezdy - email handling is very bad: you don't see emails that where sent out (just the time stamp of sending, but not the content). You can't configure own email templates, you're stuck with the fixed set of email templates that rezdy has implemented. Say you need different emails for guided tours and for rentals, or different emails for different product status (pending, confirmed etc), rezdy does not offer a solution for this - handling of feature requests is very very poor. They even closed the forum for feature requests some months ago, with no substitution as of now. If you send them a request as email, they let you down most of the times, saying "we don't have this feature" and "there is no ETA when it will be implemented", and to top this behavior, your ticket is always being marked as "Solved", with no chance for you as a customer to follow up on open requests. Rezdy seems to think that if they replied in an unsatisfying way to the customer the topic is "solved" .... Review Source TU Tania U. Marketing Director Events Services Used the software for: 6-12 months ### "Saves Me So Much Time" February 17, 2020 5.0 Rezdy is a valuable resource which enables us to ensure our guests have a seamless experience with us from booking through to arrive and beyond. Pros Having Rezdy has enable me to streamline my operations and automate, what was a very time consuming element of my business. Automatic bookings means our guests receive all the information they need, and we're free to work on creating our multi-award winning experiences rather than tedious administration. Cons Trying to navigate the Marketplace and generate sales through that avenue still remains confusing and under utilised. Review Source DG Darrin G. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Rezdy is great" October 14, 2016 5.0 Rezdy is a very easy site to use and mary's into my page as easy as a,b,c. The help desk and support team are pretty good but can at times be s bit late calling back. I'm pretty laid back so it doesn't bother me to much, but still that's the only negative. Pros Ease of use Cons Not much Review Source HL Hugo L. Head of reception Leisure, Travel & Tourism Used the software for: 1-2 years ### "It is almost a perfect software. Every time we have a doubt or a problem, cust. serv is helpful" January 8, 2018 5.0 Easier that the one we had before Pros The customer service All clear when we need informations Easy website Very few bugs Cons We cant change the money device for an other, one thing we would like is change USD for Chilean Peso. Review Source HY Harry Y. co-owner Used the software for: Less than 6 months ### "This software will save you thousands in the long run." June 2, 2017 5.0 Save money!! Pros I have used a full service booking platform before Rezdy, but you pay the price for the extra service. With Rezdy, they want you to know how to implement and run the software. It may take more time to learn, but it will save you money. That's why we are in business right? To make money. Their sales and support team has made the transition very easy for us. Already have made contact and teamed up with another operator that Rezdy introduced me to. Cons It's more work to do. The tradeoff is that you will have to do more work, but it's better to learn about the software than to rely on constant help. This forces you to learn and in a matter of time, you will be glad that you chose Rezdy. Review Source DK Daryl K. Owner/Operator Leisure, Travel & Tourism Used the software for: 1-2 years ### "ls Rezdy provides all the support and tooI require to operate my family-owned tour business" July 17, 2017 5.0 Ease of use and the opportuntiy to promote our tour product to a global marketplace. Pros Ease of use and simplicity. It provides extensive opportunities for a small tour business like ours to compete in a global marketplace. Review Source Kelley W. Used the software for: 1-2 years ### "null" March 31, 2016 2.0 Review Source tT taylor T. captain Used the software for: 2+ years ### "easy to use and applicable to booking system " July 28, 2017 5.0 i am able to help run a business and schedule daily whale watch trips Pros the ease of use and ability to add and subtract trips whenever i want, whether it be on mobile or desktop. it's easy, simple, and if you have questions calling is easy! Cons the calendar function on mobile would be one of the only things that i would recommend changing. not the easiest way to view, i'm sure there is a better way. Review Source BM Brad M. COO Entertainment Used the software for: 6-12 months ### "Doubled my revenue in 10 months!" February 16, 2017 5.0 I have struggled with an online opportunity for 8 years...until I found Rezdy! In the first 10 months, I doubled what I did last year in online sales. It's easy to use, simple to understand and gives me excellent tools to grow my online sales and work with new sales partners! Thank you REZDY Team! Pros VERY cost effective and simply to use. Cons I don't have any cons...it does more than I ever thought I could do. Review Source PS Paule S. Owner Used the software for: 6-12 months ### "Great software, easy to use. " April 25, 2018 5.0 Pros \- Rezdy proposing new features regularly. - A lot of options available. - If open, support team is reactive . Cons \- No support open for European or GMT Time. Support is quick and concerned, but we always have to wait the day afterto get a reply to our questions. - Not possible to customize all pages. Review Source PW Phil W. Owner Hospitality Used the software for: Less than 6 months ### "Finally, an online booking that takes the hassle out of booking." September 25, 2016 5.0 Was rather reserved about setting up an online booking system, but we knew the manual one we had was outdated and time consuming. The team at Rezdy were very helpful and understanding and once we had got over the initial setting up stage it was plain sailing. The support team were on hand to answer any question and help if I got stuck. Soon the bookings started rolling in and we didnt have to spend time answering phones and taking manual bookings any more. Well worth the time and has made back the money already. Pros Its easy to use once set up Cons Could be more flexible in certain areas Review Source Talk to a Capterra advisor for free and get results within 15 minutes.