# Page 8 | Rezdy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Rezdy the right Tour Operator solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122690/Rezdy/reviews --- Rezdy 4.5 (236) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Rezdy ## Showing most helpful reviews Showing 176-200 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PF Patrik F. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Kayaking business" January 29, 2020 5.0 Great people to business with, good support etc Pros Easy to program and use, good layout great support. Cons nothing everything is fine and are up to my expectations. Review Source CS Carlos S. Director Hospitality Used the software for: 1-2 years ### "A Very Happy Client" November 16, 2020 5.0 Easy to use, plug and play, great support, beautiful, uptodate! Pros It’s easy, requires very few configuration. Ready to use! Cons I would like to be to integrate to Brazilian payment solutions. Review Source Response from Rezdy November 19, 2020 Dear Carlos, Many thanks for taking the time to provide us your feedback, we really appreciate this. Kind Regards Hemant Malhotra Customer Service Manager EF Emily F. Senior Events Sales Manager Food & Beverages Used the software for: 2+ years ### "Rezdy" November 25, 2019 5.0 Pros This has helped our tourism portion of the business having a location on the river. People can easily come & go. Cons it was confusing at first to learn the ins and outs Review Source CB Craig B. Owner Hospitality Used the software for: 1-2 years ### "So good !" October 14, 2016 5.0 Just get it. There will be no regrets. Amazingly easy to use both for customers and admin staff. Super easy to use and real-time Review Source Response from Rezdy October 18, 2016 Thanks for the great review Craig. CB Charlotte B. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Amazing" December 6, 2017 5.0 Pros Functionality, easy to understand, flexibility, amazing customer service, affordable, ability to work with different agents Review Source JL Janine L. Reservations Manager Used the software for: ### "Not super impressed" January 18, 2018 3.0 Basic reservation capturing software. Pros I think this is a sufficient tool for smaller tour operators. The functionality is fairly standard, which might be useful for people that don't necessarily want to spend hours learning a new system in order to get use out of it. Cons The standard features were a bit of a draw back for me as I searched through many tour operator tools. There were less customizations than other options and the sales representatives seemed to be reading from a script. This made me feel more like a plain old subscriber than a client whose problems and solutions were at the heart of the relationship. Review Source sS shane S. Founder Hospitality Used the software for: Less than 6 months ### "Rezdy Review" September 22, 2016 4.0 So far the functionality of rezdy has helped me save a lot of time booking and managing customers. I really like the automation of sending emails to customers and the color coordinating of the calendar. I desire more control over the aesthetic look on my website. Pros automation Cons the aesthetic on my website Review Source Response from Rezdy September 22, 2016 Hey Shane, Thanks for leaving your review. I just had a look at your website and we can make the website integration look better. We'll contact you as soon as possible to help you with some custom styling. LH Loris H. Owner/Operator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "From wonderment to one hundred bookings.... my excitement with this product speaks for itself. " July 14, 2017 5.0 More efficient and cost effective method of managing my business which is ideal for a one-woman-band. I've already recommended this product to colleagues and friends. Pros Easy to use and manage providing seamless processing and more time for myself which was my goal. Consideration was taken for my current surgery recovery period and a discounted rate provided to 'ease the pain'. Thank you Cons Can't find anything I'd change, although would like to be able to track the detail of Stripe payments into my account. At present there doesn't appear to be any means to identify the tour for which the payment was made. Review Source EM Elyse M. Operations Manager Hospitality Used the software for: Less than 6 months ### "Very pleased with Rezdy! " September 28, 2016 5.0 Rezdy has been great for us, we've noticed an increase in bookings too! So accessible, we can check, confirm and edit bookings from our phones on the go. We love the Market place too, so good to connect with other agents! Pros Easy to use, clear most of the time. Cons It needs an actual smart phone app, currently having problems using on android. Also, needs to a feature that allows you to get the most out of the resources you have, an AM tour for example it would be good to make all passengers book with existing customers. Review Source Response from Rezdy September 30, 2016 Hey Elyse, thanks for your review. We are currently working on a mobile manifest app and hope to be able to release this very soon. Adrian P. Leisure, Travel & Tourism Used the software for: 6-12 months ### "null" December 26, 2015 4.0 Review Source CC Clara C. Digital Marketing Manager Used the software for: ### "Customer service is general and doesn't solve our problems" February 11, 2016 1.0 We have finally started using Rezdy as our software for bookings. We have everything ready, just the payment is not working. We have been a whole week trying to contact Rezdy and we only get general answers that do not help us solve the problem. We are working hard with Ogone to solve it and from Rezdy's part they just say it has nothing to do with them--- wrong answer. Not what we expect from Rezdy. We had everything ready to launch the website on Monday but of course, we need the payment to work. Today is Thursday, we have been trying for weeks to solve it by e-mail but general responses do not help. Since Friday it has been impossible. We don't know what to do. Review Source Response from Rezdy February 22, 2016 Hi Clara, Thanks for addressing this with us and we're sorry to hear about your experience! Our support manager has emailed you to investigate further and provide you with a resolution. Please get back as soon as practical. KF Kate F. Cruise Director Used the software for: 2+ years ### "Great Service " February 16, 2017 5.0 This is a great product, easy to manage and great customer service, even for a small question they are always so helpful and nothing too much trouble for them. I would recommend this to any small business like ourselves. Pros easy to manage Review Source SM Simon M. General Manager Hospitality Used the software for: Less than 6 months ### "Excellent Online Marketing Platform" July 11, 2019 5.0 Im really enjoying the softaware as well as the help that i always get from the support team. keep it up guys, now kindly intergrate my website with rezdy for me such that i can get more bookings as well Pros It is very easy to use and it has all features. Its like a package in one Cons It sell products at both website and agents therefore more revenue Review Source JB Jacob B. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "One of the better online booking software options" July 25, 2019 4.0 Was looking to offer an online booking option to customers, Rezdy was one of the service providers for this service. I wish they were more forthcoming on their website about costs and services offered Pros Front end of software, what my customers see looks very professional. Cons Pricing is unclear, it takes creating an account to know what it's actual costs are. Additionally when pricing is finally clear it's not very competitive in comparison to what else is out there Alternatives considered [Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/) Reason for choosing Rezdy Was trying a variety of service to meet my needs Review Source KN Kirsty N. Managing Director Used the software for: ### "From set up to end point, I loved this tool and most of all the wonderful team at Rezdy. " January 1, 2016 5.0 Easy to use scheduling and ability to change and manually book was great. scheduling visibility was great too. Loved the colour coding, that really worked well for me. Keeping the client/booking register was great and end payment through paypal was easy to set up and use too. Scheduling one off events and linking events from my website to Rezdy was easy, professional and just perfect to use - I loved this feature. I can't speak highly enough of the customer service level. I am quite technically challenged and the sales and service staff looked after me with professionalism and sensitivity. No question was small or stupid, they walked me through everything and I always felt amazingly confident after being coached and guided by them. I wish all customer service experiences were like the ones I had with the Rezdy team. Review Source KS Kate S. Owner/Manager Used the software for: Less than 6 months ### "I actually enjoy logging into Rezdy at the start of each day! " January 28, 2018 5.0 Pros User interface is far superior to booking software I've tried. Integration with websites is super easy and looks totally professional. Rezdy is so good that I simplified my website to a basic (and cheap!) landing page site that lets Rezdy do all the work! Customer service/technical support is outstanding - prompt and personal. Cloud-based so I can run my business from anywhere and don't have to worry about backing up records! Review Source AC Alan C. Manager Entertainment Used the software for: Less than 6 months ### "Awesome!" November 20, 2020 5.0 Love Rezdy ;-) Pros Operator friendly and easy to use. It's actually fun ;-) Cons Not too much at all. Once you know how it works ;-) Review Source Response from Rezdy November 23, 2020 Dear Alan, Many thanks for taking the time to provide us your feedback, we really appreciate this. Kind Regards Hemant Malhotra Customer Service Manager MW Melissa W. Used the software for: ### "A total solution for our organisation PLUS great customer service" March 19, 2017 5.0 Rezdy is turning out to be a total solution for our organisation. We run a variety of inhouse and external programs including standard tours and activities right up to bespoke educational products with reasonably complex pricings and schedules. I'm amazed at how intuitive and well-resourced rezdy is to suit our needs, probably because it is built specifically for the tour and activity sector and understands its particular way of working. From automated reminders to customisable integrations and easy to use reports and details I would highly recommend this system to anyone looking for a solution to online (and internal) bookings. The customer service is also extremely good with fantastic onboarding training sessions and phone help almost 24/7. Thanks rezdy for making our business better! Review Source KH Kenneth H. Chief Swagman Leisure, Travel & Tourism Used the software for: 2+ years ### "Implementing Rezdy is the best decision we ever made" June 1, 2022 5.0 Massive reduction in time spent on bookings management, I would say upward of 90%. This results in massive savings in money of course. By automating our booking process we have also (almost) completely eliminated mistakes with bookings. No more double-bookings, incorrect names etc. In over 7 years of using Rezdy we haven't had a single booking mistake. Pros Ability to automate bookings and payment. Once set up to our needs, it is almost completely hands-off. Things like payment reminders make management of bookings so much simpler. Cons It really needs multi-currency support, ie. that tour operators can price tours in different countries in local currency. Reason for choosing Rezdy We did seriously consider Checkfront, but Rezdy had all the same features and benefits and was an Australian company like ours so we went with that. It's been the best decision we've ever made, it's completely changed our entire booking management. Review Source GL Gavin L. CEO Used the software for: ### "Met expectations - then exceeded them (via great support staff)" September 9, 2015 5.0 We initially signed with Rezdy as it provided the internal booking functionality we provided allowing us to both share our Porsche Drive Day services across a multitude of external agencies and with internal staff in a real time manner. We then discovered it enabled sharing of resources across product/service offerings such that if a product was booked that shared assets with another product, the second was immediately made unavailable. The standout feature of the software has actually been the support staff. We're probably only 40% into our Rezdy journey and each time we've required support or clarification, the support staff have been both professionally helpful and friendly. I'm sure there's a flaw with rezdy somewhere.....but we're yet to find it. Highly recommended. Review Source MS Mark S. Owner Used the software for: 2+ years ### "Booking Partners" October 14, 2016 5.0 The software is easy to use, and the staff provide very quick and effective support. They make running my business so much easier. Review Source Simon M. Computer Software Used the software for: ### "null" December 7, 2017 5.0 Review Source TR Tony R. General Manager Used the software for: ### "Great Product...Excellent Support" March 14, 2016 5.0 I have evaluated all the booking systems around the world. REZDY offers more function and ease of use than the rest , by a significant margin. Importantly, the support does not end after the sale is made. Their support team lead by "Stevie", are very responsive to our needs, with most questions resolved same day . We had a particular need to import our booking data from a previous reservation system. REZDY went out of their way to write scripts to import all this important data to REZDY. HIGHLY Recommended to anybody considering and online reservation system. I'm happy to talk to any perspective companies looking at REZDY as a solution to their bookings system Review Source DJ Dylan J. Managing Director Used the software for: ### "Very happy to find a solution targeted to tour operators" August 6, 2015 4.0 Have been very happy with customer service and support and ongoing development of the service. The organisation is also very receptive to feedback and ideas for improvement. We spent 3 years looking for a solution and Rezdy was the best fit by far. Only hesitations are at the edges of the capabilities of the software - we run a huge variety of tours with lots of complexity and so we've had to do some manual work arounds and also abandoned the Xero API because of these same complexities. This would not be an issue for the majority of users though. Have recommended the service widely and plan to use in our next venture. Review Source MP Marc P. CEO Consumer Services Used the software for: Less than 6 months ### "Not for us" January 8, 2020 3.0 We really wanted this to work, and we gave it a good shot. After many support requests, we had to go to another platform Pros Affordable, easy to use Looked good on paper Cons No support in weekends, our busy time. No lead-in time Can’t set location for events Hard to assign resources Review Source Talk to a Capterra advisor for free and get results within 15 minutes.