NexTech Systems

Nextech Practice

4 / 5 118 reviews

Who Uses This Software?

For plastic surgery, ophthalmology, dermatology, and medical spa.


Average Ratings

118 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact NexTech Systems for pricing details.
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • NexTech Systems
  • www.nextech.com

About Nextech Practice

As the leading provider of specialty specific software, Nextechs fully-integrated Electronic Medical Record and Practice Management software is designed to improve efficiency across all functional areas of a practice. Through intuitive design and customizable templates, Nextech seamlessly integrates with specialty practices and enhances productivity and overall patient care.


Nextech Practice Features

  • Appointment Management
  • Claims Management
  • EMR / EHR
  • HIPAA Compliant
  • Image Management
  • Inventory Management
  • Patient Portal
  • Practice Management
  • Progress Notes
  • Scheduling
  • Treatment Plans
  • Billing Estimates
  • Claim Scrubbing
  • Claims Management
  • Code & Charge Entry
  • Patient Eligibility Checks
  • Patient Payment History
  • Payment Processing
  • Practice Management
  • Remittance Advice
  • Statements & Collections
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling
  • Appointment Management
  • Before & After Pictures
  • Claims Management
  • Inventory Management
  • Patient Billing
  • Patient Flow Management
  • Patient Portal
  • Patient Records Management
  • Scheduling

Nextech Practice Reviews Recently Reviewed!


Nextech Dermatology Software is VERY adaptable!!

Mar 05, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
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Pros: With Nextech software I can make changes any time I want. I will be honest as a Nurse Practitioner who wasn't all the computer savvy, it took me awhile to learn it, but the younger personnel at Nextech were able to walk me through the process. The possibilities with this system are endless. That being said, you do have to program it to fit your needs. At first, I complained about that, but then I realized I had to make it work for our own individual practice. The staff at Nextech helped me get through ALL the Meaningful Use stages and I am very grateful to the staff at Nextech for all their great support.

Cons: You have to make up your own stampers which is time consuming. I wish Nextech would give new dermatologists who buy the software the basic stampers they might need to start their practice right away. There are so many dermatologists that are using this software that they could just work with them and get a general consensus on what are the most common stampers needed. If the new dermatologists didn't like the way something was written, its very easy to make changes or edits. There are also four other areas called assessment, medication, procedure, and a line for discussion or education. Even those areas could be preprogrammed to the most common statements. This would help the new dermatologists get started.

Recommendations to other buyers: Look at other software. I looked at so many, more than a few times. No one has the flexibility that Nextech has. People here in Buffalo, NY are using an old software company that is not the least bit changeable. They tell their customers right up front that they are NOT going to customize for anyone and they mean it. Some of the doctors who use this software tell me they stay after work four or more hours after patients are done, just to complete their notes. Medicare stipulates that you have to be able to give your patient a copy of their visit. With Nextech, our patients visits are sent to the portal right after the appointment is made. When we finish with patients, we go home.

Expensive fees to keep software service and updates yearly.

Jan 05, 2018
1/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Scheduling is easy, drop down menus can be personalized. Maintaining providers schedules is simple.

Cons: One glitch that is frustrating is name changes. Once a patient is in the system, you can't change their name or the system deletes their file data. Photos, op reports, everything. It's a frustrating process b/c to make any new documentation legally correct, you have to go in by hand an change every where it's written, which on surgical consents can be almost 20 times. Then anything automated that goes out still has their wrong name. For divorced patients this is a frustrating reminder.

Most importantly though is the yearly fee. Once you purchase this software, you then have to continue purchasing it every year or it doesn't work properly (no updates) and you have no support from Nextech if something goes wrong. I wasn't here when it was purchased, but our physician emphatically denies every knowing this was going to be the case when he made the initial buy in. We pay thousands a year for this system, but switching seems very daunting and they know that. You're basically trapped when you buy in...if you don't pay, which we haven't for almost a year, then decide to break down and do it, it only back pays. Say you miss a year, you will have to pay for the year of service you DIDN'T get and then another year to get up to date. It's a huge rip off.

Overall: Basic scheduling needs and some reporting.

Our office has been using Nextech Practice Management for 7 years. Customer service is excellent.

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros:

Very user friendly. The customer service is excellent. They offer a number of financial reports.

The inventory and commission based module is very easy to use for our estheticians. You can track everything. We have four locations, the messaging between users is very convenient and we use it every day between offices.

Sending claims out to clearing house is fast and efficient. The system will flag a claim that has something incorrect on it. You can fix it immediately and send out.

Totally love the PM part of Nextech

Cons: I do not like the EMR. Very overwhelming. Needs to be more user friendly. The doctors complain they have to go through to many steps and it takes to long.

Overall: The benefit is the practice management. It is very user friendly. It offers most any kind of financial report you may be looking for

Vendor Response

by NexTech Systems on December 18, 2017

Thank you so much for your detailed feedback. Nextech has worked over 20 years to develop and hone our PM system to provide you with the experience you described below. Regarding the EMR, we encourage you to contact your Account Manager about how Nextech can assist your practice with streamlining its medical notes. With thousands of providers using our system and a fully customizable EMR, we¿re certain we can reduce that frustration once we better understand your unique needs.

Nickel and dimed for everything with long delays in support. No Thanks. Switching after 10 years of head aches with Nextech.

Aug 17, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I regretted buying this after the first year. Stuck with them for ten years due to the huge expenditure up front and then year after year threw more good money after bad. Ten years later I am finally leaving them.

Pros: Turn key. Honestly can't think of any pros. Ten years ago the pros were that it was advertised as the most comprehensive and complete EMR/PMS geared towards plastic surgeons. But now there are so many other options at a fraction of the cost. So the pros back then and the edge has been lost and over shadowed by the long list of cons

Cons: -expensive -nickel and dime business model where they charge you for every single thing! They sell you an ultra pricey software and when things dont work, instead of fixing it they tell you that you need to pay for more things! I bought every module they had and have been paying an arm and a leg for support but they manage to fragment features into more modules which they try to sell. The money bleeding never stops with this company -outrageous phone wait times for support. Routinely 30-40 minute wait times. -company getting worse year after year not better

Nextech

Nov 17, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: Initial costs were managed with a no interest loan for three years and reduction in introductory costs. However, the details were so complicated and confusing for first time users of EHS that the unreasonable annual maintenance fees were obscured as we made our decision between Nextech and other systems. The sales person also did not emphasize these annual fees - he only emphasized the 3 years without interest and the lower introductory cost. We have 22 stations and had to pay licensing fees of $1200 for each station. We are being charged $15,000 annually for maintenance and upgrades whether we need them or not. In addition, should we not pay the annual $15,000 fee and need tech support or maintenance the next year, we are obligated to pay the $15,000 from the previous year in addition to the $15,000 for the current year. Last year, we needed no support and the upgrades did not affect us. Thus far this year, we have not needed maintenance or upgrades and so we are researching other EHS systems that have fees for support, upgrades and maintenance on an a la cart basis as needed. If we are not able to negotiate a reasonable relationship with NEXTECH regarding these fees, we will either convert to a new system and effectively lose more than $65,000 in software expenses or convert back to paper and take the penalty cuts until we retire. Fees for services are being constantly reduced and expenses are constantly rising, therefore, as a solo independent practice, we simply cannot afford to budget $15,000 for something we may not or do not need.

Pros: As any other EHS product, it eliminates the paper requirements and increases the legibility and service details documentation.

Cons: Entirely too expensive in ALL regards - $1200 licensing fees to even use the product on equipment we also had to purchase to run the software in addition to #15,000 annual maintenance fee and fees per doctor, etc.

Recommendations to other buyers: .As you wade through the seemingly endless details of EHS conversion/use, be sure you understand the MANY hidden costs associated with long term use of the product.

NexTech is easy to use and navigate!!!

Sep 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like NexTech software for a few reasons. Being the only full time coder at a busy dermatology office I sometimes will code multiple dates of service on one date. If a claim is sent with the wrong date it will be rejected by the insurance company. NexTech will stop your claim before you can send it and ask if you're sure you want to bill on a date that the patient wasn't here. This saves time, money and headaches for not only coders, but billers. I also really like that NexTech will give you a pop up when patients are in post operative periods, so you don't forget your modifier!!

Cons: I can't find much I dislike about this product without it coinciding with user error. The Hide zero balance bills over 3 months old check box is extremely helpful when you're searching for unapplied payments. I do wish the button would reset when moving from one patient to another because there are times when I am wracking my brain trying to figure out why a certain patient has no claims sent, then I realize the button is still checked. But this is most often due to user error, not the product itself.

Recommendations to other buyers: I would recommend everyone take time learning the software before you judge it. There's a lot to NexTech and it can be a lot to take in at once, so take your time learning, and it'll pay off when you're ready to dive in and work hands on. I also recommend playing around with certain items with a dummy patient so you can make mistakes and learn from them before you use actual patient charts.

A positive change in the world of EMRs

Sep 10, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We were previously using another system and were finding it very difficult for our staff to complete their documentation efficiently and within a reasonable time frame. Our Clinical Records were looking disorderly and incomplete. Since the switch to Nextech we immediately noticed our charts were complete (even including meaningful use). The program was easy to adapt to and easy to navigate. The ease of use and the thoroughness of the clinical notes are what I like best about the program.

Cons: My least favorite part about Nextech is the reports. I often have trouble finding numbers on how many patients with a certain diagnosis or it will say there are no patients and I know there are patients in the category I am selecting.

Recommendations to other buyers: In the world of multiple EPMs and EMRs it is easy to get confused. You have to find a program that works with the flow of your office and accomplishes what you want to see. Nextech is a great program and there is always help available. One of the best things is that the company asks for feedback. Not too many software programming companies want criticism on their program. Nextech knows it will only make them a stronger company and welcomes ideas and suggestions.

Amazing technology support staff!!

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Each and every staff member is both knowledgeable AND helpful. It would be great to be part of a monthly interactive advisory group (other than the community portal). Would be nice to have a direct link to the portal after logging in to MDI. Thanks!

Pros: Support team! Short wait times. Complete answers when you get a person on the phone. Frequently they think ahead and anticipate your next question.

Cons: So many variables. Lots of decisions to make and options to set up. Difficult to make the "right" decisions at the beginning. Sometimes the changes seem too fast - and too much to keep up with just to stay current. Although the flexibility is a double edged sword (your flexibility is also a benefit!)

A mediocre software with an awfull support

Nov 15, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: A lot of different reports available, especially for marketing purpose. But I wish the data export would be easier.

Cons: The SMS Reminder module doesn't work. The support team doesn't answer our emails. It's impossible to know who is in charge of a problem. Our requestsare beeing forwarded from one service to another. No one takes responsiblity. We have open issues since over a year and there is no solution in sight. In the meantime, we loose a lot of Doctors'time because of no shows. We started with the basic settings and planed to buy several other modules. But we are considering other options now. My advice : hands off.

customer service quite poor.

Jul 05, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Decent layout

Cons: Though we only use certain aspects of the software rarely, we either must pay the FULL support fee or agree to shut down that support of that component. If we shut down support of that component and then decide to use again in the future, we will need to REPURCHASE that compnent ---- even though we already paid the full purchased price for that component alone (EMR). If you make 10,000 emr entries annually or 100, you pay the same fee for support. This is not attractive to lower volume practices.

difficult to use and more difficult to get tech support -

Apr 08, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: At this moment not a thing. We had an issue with back up that was set up BY NEXTECH and all our information was lost - not getting any timely followup or resolve after having to spend money to restore information lost. When the problem started we got an error message that said "your back up failed" - after calling tech support they said just hit "back up now" (which we did) only to find out the program was not backing up properly. They have tried blaming the practice saying we set up the back up system, but we didn't, Nextech did.

Cons: Not intuitive and every little change requires calls to tech support (who are very nice)...HATE the quoting portion of the program. Also something as simple as looking up a patient by a phone number (which is often needed) can't be done while other less expensive products do this and other things needed in an office setting more easily and with less hassle.

Recommendations to other buyers: Unless your people are computer programers or you need a very sophisticated program look elsewhere.

Best Software for Dermatology

Aug 28, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Nextech is well written and customizable for each provider. Very simple for new staff to pick up when training.

Cons: Dislike the software backup methodology. Could be more streamlined so it takes less time and in addition, you'll need a device to backup a so-called workstation backup (I use a NAS) and the server backup backs up to a folder on the server so you'll need to think about space requirements when engineering a solution. In addition to the built in solution to the software I also backup the entire server using a thrid-party imaging solution.

Nextech is a very robust combined PM/EMR solution. Our practice has 4 locations and we do a variety of services, and Nextech is able to handle 95% of what we need. The practitioners like iPad app for charting.

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Comments: The Nextech team is continually working on improvements and upgrades, and the community portal allows all of us to request new enhancements and also to vote on enhancements for the next release.

Pros: We have a complicated scheduling process, and Nextech's scheduling tool is able to handle it with booking rules and schedule template.

Cons: Nextech does not support automatic monthly payments. This requires us to have staff manually process membership payments every day. The support for Nextech is good in that you always get a person, but sometimes you many wait in a queue for up to 45 minutes.

Empty promises, horrible support and software that is a decade outdated.

Mar 25, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We've had Nextech for over two years now and have yet to see a fully developed EMR. In addition to the four days of EMR implementation , we've paid for hours of support and have even paid for an additional on-site visit from Nextech's implementation team. The implementation specialist that came on site the last time told us that they hired her to fix their EMR and that she's really only had time to work on the cosmetic side of the system. Since then there have been promises to fix the system which have all fallen through. Two weeks ago I was promised a call (within a day or so) by the SVP of Sales, that call has yet to occur.

Cons: Amtequated system that isn't being updated.

Super Easy System to Learn

Sep 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has been a fairly easy system for all staff members to learn

Cons: Would like to have had more one on one training for certain modules. I feel we would have been able to work thru problems faster had we had more training time. It takes some time to figure out how you want to incorporate each module and make it work for your practice.

Overall: I am in charge of the Laboratory, both Pathology and Clinical Labs, and I have found the lab module very helpful in keep up with each patients results and being about to see when results are dropped to the charts.

NexTech Review

Oct 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: There are too many to list but my top three reasons are: 1. I like how it is specific to our specialty of plastic and reconstructive surgery and that there is more way than one to get the same task accomplished. 2. Their customer service, from technical questions to administrative questions. Anytime I have reached out to our Account Rep., she has responded within 15 minutes. 3. Last but not least "Edge". Can't wait to sign up for next year's, just trying to find time to register. If you didn't go to their first conference last year, you should make a point to go or have someone from your office attend. Very informative, interactive and entertaining as well.

Cons: There is nothing at this time that I do not like about this product.

Recommendations to other buyers: It helps to have a staff that is up to date with technology or at least willing to learn in order to utilized the software properly and benefit from everything that it offers.

This system is good from the EMR perspective. From a PM perspective it is TERRIBLE. Reporting and Point of sales transactions are cumbersome at best. As of late 2017 I was told that I had to pay for the most basic of business reporting. Reports that s

Jan 23, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: The templates are easy to use and make changes to fit the practice. Outside of that I don't really see a lot of Pros.

Cons: Customer Service!!!! Not only are there many shortcomings to the PM portion their customer service reps rarely know how to fix problems or answer questions. Continuously get different answers to the same question. Hold times are VERY LONG and then you spend most of the call on hold while they look for a supervisor to assist. I literally dread calling NEXTECH.

Am tied to Nextech for 10 years. Absolutely the worst product and customer service. DO NOT BUY.

Jun 08, 2018
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Stay away if you value your time, money, and sanity.

Pros: it works as scheduling, EMR, and for resource management. It meets basic minimum requirements but that's really it.

Cons: where to start: 1. Server and expensive licensing to maintain the servers/hardware site 2. software is ridiculously expensive and yearly support doubly so 3. their feature set is weak and many don't work 4. customer support is really terrible 5. that's just the beginning

Capterra-loader

Ideal for the current specialist doctor

Jan 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a specialist in dermatology I needed a software that understood my needs and that of my patients, using Nextech I had the possibility to customize my work, Simplify patient records, Keep an eye on the practice management data and make strategic decisions with the analytics I could even enhance the patient experience, because of all of this i love this software.

Cons: I wish it would also give me the possibility to share my analytical data with my colleagues so that based on this data I could do research work, it would be ideal for the software to help me with that.

Nextech works well with fast pace dermatology practices

Aug 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: We switched from another very large and expensive EMR/PM system. The old software company limited the flow of the practice, and quite frankly just slowed us down. We switched 5 years ago to Nextech and never looked back. The system is very robust and has a lot more functionality for our cosmetic, Mohs and dermatology practice.

Cons: I feel as though they're experiencing growing pains. Waiting on hold for one of there support team members is not fun at times. However, today I called and someone answered my call right away! :)Still better then our old EMR/PM system, where we had to call and log a support ticket and wait hours/days for someone to get back to us.

Recommendations to other buyers: Make sure there are not too many steps involved for just checking in a patient. If you sell product, make sure they have an inventory module. I love that Nextech does and it's integrated into the PM software.

Easiest medical practice management software to use!

Mar 08, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Nextech is the easiest software to train someone to use!

Pros: Navigating between modules (financial, admin, emr) is simple. Payments are easy to batch and process. Billing follow function makes tracking claims/collections easy.

Cons: Reports could be easier to manipulate. Nextech partners with Trizetto clearinghouse so some functionality (ex: batching eligibility inquiries) is limited if you use a different clearinghouse.

Terrible service over priced!

Jan 16, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It was easy to use and navigate but no other pros from using this program, just not worth the frustration!

Cons: Customer service was terrible unless your willing to pay an extra amount. No-one ever calls back! Representatives are only interested in selling you something so they can collect a commission which was admitted by them!

best in the business

Oct 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Comments: i have been using this software for over 14 yrs very happy overall.

Pros: felt it was easy to learn, ease of use webinars, at the meeting we got the help we needed and will resolve our technical problems

Cons: customer service wait times it had been worse the last year, otherwise we are very very happy with the software .

Nextech EMR

Aug 21, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Easy to track inventory and add multiple doctors. Easy to schedule patient appointments. Easy to track reports on the system.

Cons: Extremely expensive and you have to build your own templates after paying over 5 thousand thinking it was gonna be customized for us.

Use at your own risk!

Sep 11, 2018
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Will mostly get the job done provided that you are patient and agree to keep clicking away with your mouse.

Cons: Very flimsy and unreliable HL-7 connection. Support Desk is lacking knowledge and capability beyond elementary issues.

Nextech is user friendly!

Oct 14, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have been using Nextech for several years and find it to be very easy to learn to use. Our practice is growing at a fast pace, so we have a lot of new hires, and every single one has commented on how user friendly Nextech is! Makes the tedious task of training so much simpler, yay!! Customer support is readily available and extremely knowledgeable, they are able to tailor some of the functions to exactly what I need.

Pros: The user friendly layout and design. The "help" button that can connect you to the manual to do key word searches for what you are looking for. The online portal for users with webinars and forums. The ability to customize your preferences, many are user specific.

Cons: Some of the reporting could use a bit of help, not easy to drill down to the exact report you want. So many pop up alerts to click out of when trying to get into a chart.

Recommendations to other buyers: Nextech has great functionality. The customer service is easy to get a hold of, and really works with you to customize processes to exactly what you need.

All In One Place

Jan 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Organize patient charts, invoices, photos, and appointment notes. Easy scheduling

Cons: Admin tab [on top] layout may at times be confusing and takes some time to find or edit certain information.

Best Practice Management System for Ophthalmology Physicians

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using Nextech for almost 4 years now and it has never made a working day go bad like other software out there! I currently work for an Ophthalmologist in New York who came into our company with an AR balance of over 40% of their total billable back then and we suggested the client get into Nextech which they agreed as well. Now the client AR is never more than 2% and I have never seen a happy client like this who was not making anything out of the practice 2 years ago! The system is a transparent system where the client can see everything and decide the right moves for a better practice! This software really does help any practice out there who is not making enough revenue to spike the revenue % by vast margins!

Pros: Easy Patient Demographic entry and charge entry section which is easy to handle and also the claim scrubber

Cons: A comment section can be created for the AR Analyst to enter each follow-up notes other than using notes to enter the details!

Recommendations to other buyers: If you need a Transparent software with an end to end RCM features needed for a Practice! I always suggest Nextech!

Customer service a big problem

Feb 23, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: If you already know the layout , it is easy to use. Specially if you already did the customization.

Cons: Bad customer service with focus on over charging and.not delivering. Constantly increasing fees . Way overpriced

Practice Management System needed for Every Practice!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Nextech is a software solution that i would recommend to every Physician who has the vision to grow and make their practice a high revenue generating source! Nextech helps Physicians in Small, Medium and Large scale with no issue and very specially helps Smaller and Medium Practices to become larger organizations in the industry within a short period. I have working for a client using Nextech for the past 3 years and the changes i have experienced day by day on how the practice started to grow and make right decisions by the help of reports which is the key function of this system that i love! Nextech is the best software i would recommend for any practice to Grow in the industry and to keep their patients happy!

Pros: User friendly report generating system and high system security!

Cons: If E Eligibility option can be added, this will be the most complete end to end RCM solution in the industry

Recommendations to other buyers: I have experience in Nextech and have seen the positive changes it creates to any Practice. Therefore, if you need your practice to be great! Always choose Nextech without a doubt.

Limiting softwear- frustrating experience with the company.

Aug 07, 2015
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: The trainers that were onsite were competent and tried their best to have this software work as it should but failed in the end.

Cons: Dealing with this company has been frustrating at best and misleading at worst. The examination template is not at all "intelligent" and requires you to enter the same information multiple times. It is also inflexible. It takes 4 mouse clicks and deletes to remove one diagnosis and plan. It requires 5 mouse clicks to sign and lock a chart. The online portal is a terrible user interface and has actually made my check in and registration time for patients quadruple. The portal will often kick an patient out of the system after they have created a user name and password. Then the patient tries again and the code will not work. They they call the office for a new code.

Recommendations to other buyers: The interface is not at all oriented to save you time. The customer service and support has been time consuming and unproductive after we signed a contract and paid them.

User friendly practice management!

Sep 22, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I like the functionality of this software. I really like how the screens are laid out, very user friendly. The vendor is open to suggestions from the people that actually use it.

Cons: I wish that some of the reports could be more specific, or that I was able to tailor the report to my exact needs (ex: sometimes you can only search by input date, when payment date is what is needed.) Nothing is perfect :)

Recommendations to other buyers: Nextech is very user friendly! There are many resources available so you can use the software to its full potential. If you can navigate the internet, you can easily use Nextech!

NexTech - Best decision we ever made.

Feb 26, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: By far, this was the easiest conversion and installation of a practice management system and EMR. The staff at NexTech did a fantastic job at writing our conversion program and we had very few problems going live. Support is awesome. There's no more having to call a company and wait for them to call you back. Most days, we can get through and get a question answered right away. Training the staff was very uncomplicated, and most new employees who come to us from another practice always comment on how easy our program is.

Cons: If I had one complaint, it would be on some of the reporting features. When I have a more complicated report that I need to run, I know that NexTech is capable of doing it; I just need to get help to create the report.

Recommendations to other buyers: The key in switching to any new software is having a good team around you. Having the right staff in place and having input from your physicians is key in a successful conversion. NexTech was very approachable, easy to talk to and willing to do the "and then some" to make it work for us.

Criminals

Mar 08, 2017
1/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: This company will continue to charge you even after you have stopped using there software -- and don't for a minute buy into the fact that you are "purchasing" this software. This company is not transparent. They create basic changes to their software and try to charge each clinic a fee for the upgrade. We stopped using this product over a year ago and they are still trying to charge us $$$$ a year to allow us to have access to a medical record that we own.

Pros: The EMR was functional -- just very poor customer service

Cons: Customer service

Great EMR System

Apr 16, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is easy to use, very customizable, and easily learned by all. The sales department is wonderful and always follows up. Tech support is easily reached with little-to-no wait time when calling. All departments from the trainers to higher management are extremely knowledgeable and dedicated to making this product the best on the market. The ICD-10 software upgrade is like no other. We really are happy with the software

Cons: There are some parts of both the Practice Management and EMR systems that do not work very well for large practices. The reporting feature is good but is not easily used to analyze data. Also, NexTech has preferred vendors for some things, and the communication between NexTech and the vendors could be improved.

Recommendations to other buyers: Price is always the first thing people look at, but I advise everyone to truly consider what makes the job easier and to consider a system that is not only easy to use but increases efficiency with ease. NexTech has done all of that for us better than other systems could have done.

Quality Product

Feb 26, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The software itself is incredibly intuitive and user-friendly in nearly all aspects, which is especially unique given the range of modules available within. Furthermore, for practices with a cosmetic aspect, the quoting module and its integration with the system as a whole is completely unrivaled. The ability to customize in many ways is also a very unique and positive attribute.

Cons: Despite excellent customer service, issues that require tweaks or changes to the software are often difficult to access, although I'm not sure that there are many or any large software companies out there that are able to adjust the software per user requests with ease. That said, given that the reporting module is built upon Crystal Reports, the limited default fields in the reports makes custom reporting quite difficult at times.

Recommendations to other buyers: Take a look at the competition. I think you will find that they are often lacking in the quality of interface as well as the breadth/depth of offerings.

FOR TEN YEARS THEY HAVE BEEN PROMISING ONLINE SCHEDULING

Jan 17, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We have been using NechTech for more than ten years. In the early days, they would even come in our office and have used help them with managing multi-person / multi-provider rooms. The cost is extremely expensive. I have a very significant problem with the fact that they do not offer online scheduling. They have been promising for ten to eleven years they would have it. Always, it is just a matter of months or just around the corner. The system is not compatible with any other software so our hands are tied. Very expensive but we might be able to justify the cost if they had fulfilled their promise of providing online scheduling for clients.

Pros: I like the color coding.

Cons: No online scheduling. Many promise about offering online scheduling. Costly

Recommendations to other buyers: NextTech is very pricey. Look carefully before you invest as it is very hard to change once you are using this program.

Director of Marketing Nextech Review

Sep 15, 2015
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the variety of reports you can generate to properly track the demographic, revenue history, and type of patient.

Cons: While there is a large variety of reports, it is not always user-friendly and straight forward when it comes to generating the report with the information you desire. It does take a bit of trial and error.

Recommendations to other buyers: My recommendation would be to confirm that the software you are considering is the proper fit for your type of practice and workflow.

Can't run a practice without it!

Feb 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The software is very user-friendly. Non-tech employees feel confident when they use the program. Training and one-on-one support is the best. I can't imagine running a practice without it. The controls are excellent; we know where our inventory sits at all times. Reporting and tracking of our patients has allowed us to streamline staff and spend our time on patient care, not in front of a computer. I love the EMR component and wish we did it sooner. There is no doubt that, given all the options available, it has helped to make our practice as successful as we are.

Cons: Cost. This is the only issue I have with this software vendor. Over the years, costs have increased. However, it is a premium product, and you do get what you pay for, which is to say that it is worth every penny.

Recommendations to other buyers: To me, this software is an asset to running your practice. I can't imagine any other software. Options are limitless.

Ease of use for a large practice with multiple locations

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Try it. Get used to it. Love it

Pros: From the moment I started training until now I have had no problems getting used to the interface. Pretty simple

Cons: Though simple, the user interface could be neater. At times it can look a bit cluttered. So when taking a quick glance it¿s not appealing

Great front end product lacks a little on the back end.

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: All in one program from start to finish, no need for other programs. For a novice person there is not a lot of hard training to be involved.

Cons: Support is severely lacking. Long hold times, a lot of the time technician cannot fix it and cloud version not all that cracked up to be.

Support is severely lacking

May 04, 2015
3/5
Overall
3.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: Good product, works relatively well for a busy dermatology office.

Cons: Initially, after we paid, support was good. Never waited more than 5 minutes to talk to a tech. However, for the yearly "support", we are now routinely on hold for more than 10 minutes before we talk to a human. Twice, after holding for 10 mins, their phone system hung up on us. Currently, we are in need of meaningful use help since the module is not set up properly for Phase I, year 2. Been waiting 4 days to get a call back from their Implementation Department. Also noticed that in the last year or so, the level of expertise of the techs has plummeted. While they have a basic knowledge of the software, none we've spoken to have worked in a medical office or have even an basic understanding of our processes (e.g., pathology).

Recommendations to other buyers: Be careful in evaluating this product since the quality of support has dropped precipitously in the last year or so, and for a busy medical practice, having our staff sitting on hold for what has been hours to speak with someone who doesn't understand what we need half of the time is incredibly frustrating, especially for the ongoing costs.

Fantastic fully integrated PM / EMR

Feb 21, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This is an all inclusive bundle and there is no jumping between multiple programs for scheduling, EMR, marketing, accounting, billing, etc. NexTech is easy to use and highly customizable. Customer service is always easy to reach. Our medical practice could not have navigated Meaningful Use with such ease with any other program.

Cons: NexTech has an incredible array of options and is highly customizable. It is difficult to remember all of those options, and many are highly complex. You have to rely on customer service for a lot of those options but so far that has not been a problem.

Recommendations to other buyers: NexTech is worth every penny. When we implemented this program, we found that we could eliminate one FTE and greatly improve patient flow. We also saved thousands of dollars by using NexTech with Gateway EDI for billing. The money saved through the efficiencies that NexTech brings easily offsets the cost of the program.

Easy to Use

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Nextech is very easy on the eyes. It allows you to seamlessly find what you are looking for without having tons of tabs that you don't use or clearly tell you where to find things. The schedule allows you to drag and drop without having to go thru answering many questions. It makes it easy when talking to a patient on the phone or right in front of you.

Pros: Allows you to find what you are looking for with the ease of clicking the tab at the top.

Cons: I cant say that after using many systems that there are any cons to this.

Recommendations to other buyers: This system is great for a solo practice. Gives you simple reports that you can print with a click and a schedule that you can maneuver without having to make 10 steps to get them scheduled.

Practice Management made Easy with NexTech

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
3.5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is visual friendly. Quick to learn and navigate. Great practice management and EMR. Ability to integrate with other systems.

Cons: The reporting needs improvement. Conversion reports and return rates are not easily measured via NexTech.

Recommendations to other buyers: If you want a smooth transition or are considering switching practice management systems, stick with NexTech!!

Excellent Medical Software

Apr 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's very easy to use; everything is right at your fingertips. Customer Service is excellent also. They always call to check on how you are doing and to see if there is anything you need. I personally like the reminders. I do the billing.

Cons: Since we didn't choose to get a lot of training, and we have so many employees, I personally didn't get to train on all the ladders and marketing reports (there are so many). I have learned over time when needed with the great customer service, though.

Recommendations to other buyers: I would recommend getting the most training you can when you purchase this system. It is very easy to use with appointment, quotes, billing, etc., but you need to know what you will need in the future, such as what report or marketing tools you might need. You also need to get trained on all this software can do specifically for your office. There are many options. We were in a hurry since our old system crashed.

Good software for organizing practice data.

May 14, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Ease of use, customer service, great training on the community portal once you get on it. The support people are great. All in all the software is pretty practical and straightforward and the support techs really do seem to want to address the issues. There is very little wait time for getting a support person which us nice.

Cons: Took me 2 months to get onto the community portal and only after I called. They didn't respond to my email about requesting access which is how they are supposed to grant you access.

Overall: Ease of use and organization.

Best RCM Software for Physicians

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I have been working with Nextech for over 6 years in the Medical Billing Industry and it has been always the best solution to provide end to end RCM services to providers. It is great in report generating according to the needs and also a friendly system which can be easily learned by individuals with no difficulty.

Pros: The claim scrubber and the variety of reports that can be pulled out.

Cons: The interface can be made a little more colorful and eye catching.

Recommendations to other buyers: If you are expecting a higher reimbursement rate and if you need to see each and every element of the operations you perform via reports! I recommend Nextech which will help you triple your reimbursement rate!

Best Medical Practice Management System

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: This is an amazing software where you can perform end to end revenue cycle management services for providers which is not complicated at all. Unlike other software's anyone who looks at Nextech can figure out how to operate the system. Its that Simple and effective. Medical Practices need a huge amount of reports to be analyzed to perform better services day by day in order to increase cash flow. Nextech is the best solution as it is easy. One of the best software's i have seen which can do wonders for medical billing!

Pros: Simple and Easy

Recommendations to other buyers: Nothing to think back. Its a very good product for a better medical billing than other software's out there in the market!

NexTech is the best software, and support is priceless!

Apr 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The software is very user-friendly and can be designed to meet the practice's individual needs. Support is fantastic. Client service is superior. NexTech does an excellent job of training; all webinars are online, which makes training new employees a breeze. All staff are informed and can revisit webinar whenever they feel an update is appropriate. We often use the webinars at staff meetings to make sure all staff are on top of technique.

Cons: We have had some difficulties integrating it with our Outlook calendar; however, NexTech is right on top of addressing our concerns.

Recommendations to other buyers: Don't just look at the cost. The service behind the setup, training, and client support is priceless! They continue training through live webinars that are archived on the NexTech site for future reference.

NexTech

Nov 03, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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Comments: Too expensive for support. When first purchased they were more helpful but now they charge extra for everything. You have to pay $$$$ for each computer license.

Pros: Practice Management is OK but not as good as Centricity. The EMR is better and at first they helped with Meaningful Use Reporting but starting this year they don't unless you pay extra.

Cons: I don't like the billing. Very hard to understand.

Recommendations to other buyers: Buy something more specific for your specialty. They are mostly Derm and Plastics and we were not told this in the beginning. Do lots of research before purchasing and talk to other users.

Information on NextGen Software

Jun 02, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact that you can go into multiple screen to do charging and send result right to the Doctor.

Cons: They're very helpful and are willing to help the client with the software.

Recommendations to other buyers: Take your time and get to know the software work and ask question if needed

Too Expensive and Too Complicated

Apr 20, 2016
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: Tremendous capacity to collect data and analyze data

Cons: Extremely complicated to use; very steep learning curve; company charges you for everything, poor customer support

Recommendations to other buyers: Look for a cheaper, simpler, more user-friendly software

Don't make the mistake I did

Feb 13, 2014
2/5
Overall
2.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: Nothing. They were a wonderful group until you made a purchase.

Cons: I had specific needs in a system for the way I run my practice. I described features specifically to the salesperson and purchased this software after upgrading my entire network to meet the needs of the system. Once installed, it was clear that the software could not do things the way I needed. The company then refused to refund my money and take back the software.To this day, I never used the software. The product is basically a 'work in progress' and is evolving, but that is not what I was led to believe.

Recommendations to other buyers: Use a demo form of the software with the exact features you need. If you're told that the demo doesn't have all of the features that your copy will have, as I was told, then stay away!

Great and easy to use!

Oct 06, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very self explanatory and any issue I have had has been resolved very quickly by technical support. Any interaction I have had with the customer service with Nextech has been exceptional.

Cons: I wish it was easier to import documents or PDF files into the patients chart without having to print them and then rescan.

Recommendations to other buyers: I would talk to the staff at Nextech to make sure you know all that they have to offer. If you think Nextech is providing something your practice needs, they probably do, you just don't know how to activate it. Thumbs up!

Nextech is an amazing product!

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love this product! It is not difficult to roam, its is efficient and has its many many perks. I would recommend it!

Cons: I dont have any cons for this product. It is overall amazing to use and I am glad we are implementing this software

Extremely poor customer service. Your are just a # with this company.

Aug 17, 2015
3/5
Overall
3.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: fairly easy to learn not really too much I can say

Cons: Extremely poor customer service. Dealt with both entry and top level executives.

Recommendations to other buyers: I would look into a company that is more customer service oriented.

Nextech is very user friendly.

Oct 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Nextech is very user friendly. I like that you can do the same task in many different ways.

Cons: I would like it if Nextech contacted us when there is a new update available. Sometimes it is months before we realize we are using an outdated version.

Recommendations to other buyers: Go to the NexEdge meeting in Florida. Great seminars with hands on training and help.

Major Problem with Support

Feb 05, 2015
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: We have major issue with the support. When you call for support, it¿s very common that you will hear that you are 18th caller. Yes, I mean 18th or worse on many several occasion. They have option that you call leave a message for someone to call you back or e-mail your inquiry but you will never hear from anyone and in one occasion I got a call back after 5 days. When you are patient enough and tried to wait until the next available expert is ready to take a call, you will mostly get a novice support that¿s practically repeating your question and make you wait while they input your case in the system.

In case of emergency feature, I system wont start after electrical glitch. I was able to get hold of someone after 2 days and I was explained that nextech resource was limited on the weekend.

Nextech from Billing/Accounting

May 27, 2014
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like the pop-up warning system and the patient tracking feature. I like how logical and customizable the features are, especially the service codes and inventory items. The inventory tracking system is helpful in tracking current cost vs previous cost and is in general very useful.

Cons: It is not easy to manipulate data in reports to get the information you're looking for. I wish it had more filter options that are simpler to direct. I also wish there was a separate billing ledger for insurance cases or a way to filter out what is visible in the ledger.

Recommendations to other buyers: Be sure to evaluate it step by step for your routine functions.

Using NexTech as an administrator.

Jul 03, 2014
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like being able to do so many things electronically. Anything our practice needs is able to be created if it is not already there. It is very user-friendly as well. It can be overwhelming at first to train a new employee, but once the different modules are explained and how they are used, it flows nicely.

Cons: Reports and how the data is exported to Excel is limited. It is not very organized and does not pull the data we need.

Recommendations to other buyers: It will take some time for it to be tailored to your practice, especially if multiple doctors like things done differently. Once the time and energy has been put forth though, it helps the clinic run much more smoothly.

Do not use this program

Aug 23, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: It is easy to use when it works. simple screens

Cons: Slow response time, some of the features do not work . When you call in a ticket it does not get answered right away and you have to wait for the developers to fix it. They do not tell you when they fix. The program can take up to 5 min to load the page.

Overall: I am new the practice and this is the worst software program I have worked with.

A basic system for medical record

Jun 27, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Nextech is a solution for Electronic Medical Record , this suite will fit your requirements and manage a vast amount of clients with ease an confort

Pros: it its fully customizable electronid medical record system , maximize charting efficiency , control your workflow , tailored to each specialty physician, even at multi-physician practices. You can access it anywhere on tablets with the cloud technology.

Cons: the downside i see is the server and expensive licensing to maintain the servers/hardware site. there is a lot of space to improve the interface.

Overall amazing!

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I have worked with many software systems and Nextech is by far the best! They work with each client to customize the billing portal, transfer demographics from previous software used, etc. the software has internal messaging for everyone in the office to communicate faster, electronic rx allows for safe and fast prescription fills along with tracking. Email and text message appointment confirmation save everyone's a ton of time.

Nextech EMR

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
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Comments: I use Nextech on a regular basis throughout my work day. As the Clinical Staff Supervisor, it has made the training portion of my job a breeze, even those with little to no EMR experience are quick to catch on thanks to Nextech's ease of use. It is also very easy to move around in the patient's chart, which is extremely beneficial when scribing on behalf of our providers and dealing with multiple problems at one time.

An easy-to-use, customizable system!

May 20, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I love the most about Nextech is the ease of use. Although there are usually five different ways to do something, they all get you to the same correct point. I love this because it gives people a chance to use the system the way that they prefer and find easiest. Also, Nextech support is always available and quick to answer any questions or address any concerns.

Cons: Nothing. I think it is the best software that I have ever used!

Recommendations to other buyers: I would recommend customizing the program to fit your needs. This is the most important aspect, as it could make or break the program!

User-friendly and great EMR support!

Apr 21, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like how user-friendly the software is. I was nervous about editing/customizing the templates for our practice, but then I saw how easy it was! My EMR specialist was great and helped guide me through the way.

Cons: Right now, I am having difficulty interfacing with one of our pathology labs. NexTech has assured me that they will help find a solution, and I am confident they will.

Recommendations to other buyers: I have recommended this product already to other offices, and I always say the same thing: great customer service, user-friendly, knowledgeable support teams, extremely customizable to best suit your needs!

My amazing experience with Nextech

Jun 18, 2014
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love this product because not only are you getting a system that will run every aspect of your practice, but you're also getting service from people who are constantly there to help teach you new things and show you different parts you maybe didn't know before.

Cons: I don't like that there isn't an initial learning experience to see all these parts of Nextech, but instead, you almost have to learn as you go and figure things out by mistake.

Recommendations to other buyers: Use this! The product works so well, and it takes so little time to learn and even teach to other people.

I use Nextech daily to create reports

Sep 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy it is to navigate and the ability to use filters

Cons: I do not have any real complaints. It is very user friendly

Recommendations to other buyers: It is dermatology focused and that is important to make sure it fits for your company

user friendly

Oct 18, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: I have been working with this for about 4 years and have had no issues.

Pros: I like that it is user friendly. It is easy to correct things and follow the software.

Cons: I wish that it would keep deductibles up to date and we would not have to manually change them once we receive payment for a dos.

Recommendations to other buyers: This is a great product

Best Scheduling software

Feb 26, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: If you are Microsoft literate you can easily learn to use NexTech. Whenever I've had a problem or wanted to learn how to better use the software, the tech support and costumer service reps have been very helpful. In fact, the customer support is one of the top reasons NexTech is my software of chose.

Cons: The billing element is not as good as it could be. Perhaps NexTech could hire experienced billers as consultants when updating their product.

Recommendations to other buyers: Look at the ease of use and technical support aspects of any product you are considering.

Check all aspects before you buy

Aug 27, 2014
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The EHR is very customizable. The program has potential if they will just develop it.

Cons: It's very limited on the PM side. The portal is very weak. Integration with vendors is minimal at best. You cannot make custom reports pulling the data you want; you can only customize the reports they give you, and even that is limited.

Recommendations to other buyers: Check out all aspects of what the PM can do and the integration with vendors, like online credit card payments, web portal, reminder calls, etc. They also require a license for every user, not just providers; this can be very expensive

Great Product

Aug 08, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The product is really easy to use. I also like that there are so many different aspects under one program, like billing, scheduling, and reports.

Cons: The one thing I would change if I could is the multiple reports, because there's more than you know what to do with so the list is so bit extensive that it becomes confusing.

Recommendations to other buyers: I would suggest just spending time milling through the program and clicking here and there. Whenever we hire new employees, we find it works great to just let them click through Nextech and learn the ins and outs as they go.

Recommendations

Feb 24, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I particularly like all the new modules we have brought into the office. The ease of setting up installation and training was reassuring. Customer service representatives are always helpful, and I look forward to learning what the new modules are all about.

Cons: I really can't complain about the product or the vendor. The biggest downfall was that we did not purchase the new modules sooner.

Recommendations to other buyers: NexTech is able to perform everything you need to sufficiently run and operate a business, such as scheduling, reports, marketing, etc.

Excellent Customer Service

May 19, 2014
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The software is wonderful for plastic surgery, and the customer service is great. I would definitely recommend this product to another practice.

Cons: I don't really know if there is anything that I honestly dislike about the system. I know that the ease of templates needs to be better, but that is up to the individual physician and how they want their templates created.

Recommendations to other buyers: I would recommend making sure that you are going to utilize the majority of the Nextech system, including the photos tab and all the perks it has to offer.

Absolutely the best EMR and Practice Management System out there!

Apr 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: NexTech is easy to use, extra easy to train new staff on, and the customization portions are amazing. You can customize the EMR around your specialty needs. Support is easy to work with, and their availability is awesome.

Cons: Hmm. I guess if I have to pick something, I could pick the costs associated with EMRs. That's not a NexTech-specific issue though. Like anything else, you get what you pay for.

Recommendations to other buyers: Make sure you put NexTech on the top of your list and explore all that the software has to offer.

In my opinion, best software available.

May 30, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Support is phenomenal, and the developers are always making improvements. The system is easy to use and to teach new employees. It is very comprehensive. The EMR portion is easy to set up. Our anesthesiologists use many different EMR systems and are very impressed with ours. I also like the suggestion email available.

Cons: Price. In my opinion, some of the modules are overpriced.

Recommendations to other buyers: Negotiate when you purchase the first time and include as many modules as you can afford.

Great Support

Apr 23, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: NexTech is easy to use. And the support staff is great.

Cons: There is not a specific dislike that I can think of. The medical staff believes the paper world is faster for documentation. It takes a lot of clicks to input data. However, I think the staff went back to paper, they might be reminded of the issues there. So, there aren't any dislikes specific to NexTech.

Recommendations to other buyers: Take your time in the decision making process. Ask questions. Remember, support during and after implementation is critical.

System is User Friendly

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The system is user friendly. It is easy to use and has a lot of great features for tracking and reporting.

Cons: There is no save button. What you put in or what you take out is final.

Recommendations to other buyers: To think about the flow and how to make it as user friendly as possible so that we may service out patients better.

Nextech is fantastic!

Jul 28, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like the ability to customize it. It's the top of the line! I also like the training, customer service, and ease of use.

Cons: The federal government makes ongoing changes regarding Meaningful Use requirements. We all need to stay aware of the changes.

Recommendations to other buyers: Determine what your top priorities are regarding EMR and PM software, and make sure NT meets your needs. Ours were customization, easy use, customer service, and training. They certainly meet/exceed our expectations in everything we were seeking.

Nextech Experience

Jul 15, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I really like the product overall and how easy it is for any employee to pick up on it. Also, I love the availability of Nextech service to always help with whatever questions you might have.

Cons: Some of the stuff is hard to understand if you are trying to extend Nextech into using more tools because it is hard to know how everything works.

Recommendations to other buyers: Just sit down and use it for ten minutes, and you'll see how simply and easy to navigate this software is.

Nextech Software Review

Jul 11, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: This is easy to learn because it works similarly to other Windows programs with the windows, drop down menus, etc.

Cons: We're not able to create our own custom reports. Although this program comes with many standard reports, you need to play around with them to find out what information each type of report will give you.

Recommendations to other buyers: Try all aspects of the program and ask a lot of questions about it to see if this is what your company can use.

Great product! Use it every day at work. Makes my job easier.

Jul 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to work with, and they have a great, knowledgeable staff. When you work with a program like this every day, it's great when it is very efficient and makes your job easier. With repeated use, it is very easy to navigate and does the task at hand very well.

Cons: I have not found anything that I really do not like.

Recommendations to other buyers: It's pretty easy to learn. I made notes to myself on how to get to certain screens.

Exceptional technical support

Feb 26, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: NexTech is user-friendly, easy to implement, and affordable. They also have the best technical support and reports on demand. The webinars are a great tool for training new staff, as well as for learning all the different functions the system has to offer.

Cons: Customizing EMN templates is time-consuming, but they do offer unlimited help.

Recommendations to other buyers: Visit and call other practices who are utilizing the system.

Great EMR for our Orthopedic Practice

Feb 26, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: NexTech EMR and PM are both very easy to use. The best part is the Help button at the top of the screen that brings you right into the practice manual if you need help with anything.

Cons: Too many choices in the report module. The cost of the product and yearly support is high.

Recommendations to other buyers: Get a full demonstration in both the EMR and PM so that you can see how beneficial this product would be to your practice.

Versatile System

Apr 23, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The best thing about NexTech is their customer and technical support. It's quick, reliable, and easy to understand! Also, the software is fully customizable.

Cons: There could be less steps/clicks to accomplish the tasks, and there needs to be an update to merge to Excel.

Recommendations to other buyers: You will get out of this software what you put into it. Be sure to customize it to each providers preferences.

Making Office Visits Easy

Feb 28, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The product works well for use with our dermatology practice. The vendor offers technical support that can almost always answer any questions.

Cons: Cost. Not only is the software expensive. Be prepared to pay a yearly fee for maintenance and technical support for each module.

Recommendations to other buyers: The key is transitioning slowly into use. Do not try to roll out all at once. That would be very overwhelming.

Review of NexTech

Feb 21, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The online help is fantastic. It's very informative.

Cons: I like it all. This system does so much, it gets overwhelming. However, this is a good thing. We just need to be patient and utilize all of it

Recommendations to other buyers: Do the training and utilize all the online help. The online help is very useful for day-to-day. They are very patient for those us that are not that familiar with all of the usage this program has to offer.

Good, could be better

Jul 11, 2014
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is easier to post and apply patient payments. I like that Nextech can easily take over my computer to fix and issues that arise.

Cons: It is not as easy to see where a claim went out to, especially when the insurance is inactive.

Recommendations to other buyers: Have at least one person who knows each department very well. Every department should know what their needs are and be able to evaluate the software.

Nextech for a Plastic Surgeon

May 22, 2014
3/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The package is comprehensive in all areas of practice management and clinical practice.

Cons: It does not interface well at all with Outlook. Also, the setup is quite cumbersome.

Recommendations to other buyers: Compare multiple EMRs and practice management systems to find the one that most closely matches your needs. Try not to customize too much, as future updates will definitely screw things up and create a lot of work.

I feel that Nextech is not a good fit for the billing team.

Jul 11, 2014
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like the EMR and the surgical booking form.

Cons: The eligibility isn't always accurate. Sometimes, it comes back as inactive when it is active. I do not like how when patients owe money, it does not let you know the reason (e.g., it was applied to their deductible, co-insurance, or co-pay).

Recommendations to other buyers: I do not recommend it for billing. It is not user-friendly at all.

Daily Organization

May 19, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really like the tech support. They are always helpful. I like to be able to run the reports I need.

Cons: Sometimes, it is difficult to get the reports I need and figure out what category to look under. I then have to call tech support. The sales staff is not always easy to reach.

Recommendations to other buyers: Go to the NexTech classes when they are held and attend webinars.

Highly recommended software.

Jun 02, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like best the amount of functions Nextech is capable of; the software truly covers everything.

Cons: It's difficult to figure out things on our own. We call nextech support often and mention issues/recommendations, and they are very responsive and usually cover every base.

Recommendations to other buyers: Do not hesitate to call support and ask questions. I learn a lot calling.

I Like It!

Feb 27, 2014
5/5
Overall
3.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: After just a week of training with another worker, I feel confident in using the program on my own now. It is very easy to use, and technical support has been easy to contact if needed.

Cons: So far, I have not had any problems with NexTech. It has been easy to use from the get-go.

Recommendations to other buyers: Be sure to know your way around the program first.

Nextech system

Jan 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: The system is easy to use and there are a lot of programs that work great with the system.

Nextech Review

Jul 11, 2014
4/5
Overall
3.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Patient payments are easy to post.

Cons: I do not like the electronic posting process. There are too many steps to post an electronic check. Electronic posting should not take as long as it does.

Recommendations to other buyers: Please make sure that someone from your billing staff reviews the software as well to make sure that all their needs are met.

Easy to use, very helpful tech support

Feb 24, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This program is easy to use. There is a Help section, so if you are unsure of something, you can figure it out yourself or call the support line for easy help.

Cons: Nothing I have found yet. Everything works nicely for our office.

Recommendations to other buyers: The program is easy to learn, easy to use, and user-friendly.

Nextech review

Jul 22, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The best part of the product is all the reports you can pull and the customer service. Time blocking is easily viewed, and it is very user-friendly.

Cons: When canceling appointments, you can not view them after canceling.

Recommendations to other buyers: Please save canceled appointments so they can be reviewed.

Great System for Dermatology Practice!

Apr 21, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to customize and to change templates. When I get stuck, the reps are only a phone call away, and they are quick to fix my problem!

Cons: Medications and e-scribe are still not as user friendly as one would like.

Recommendations to other buyers: Visit doctors who actually use the system you are contemplating.

User-Friendly

Apr 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Not only is the software user-friendly, you can customize so many things. The Help Desk is always a phone call away if you have questions.

Cons: Sometimes the updates take away features I liked.

Recommendations to other buyers: Do your research, take your time, and go to offices that use the software to see it firsthand.