# Page 2 | Nextech EHR & PM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Nextech EHR & PM the right Medical Practice Management solution for you? Explore 239 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122691/Nextech-Practice/reviews --- Nextech EHR & PM 4.1 (239) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 22nd, 2026 # Page 2 - Reviews of Nextech EHR & PM ## Showing most helpful reviews Showing 26-50 of 239 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DK David K. Owner Medical Practice Used the software for: 2+ years ### "Nextech — overpriced and overcomplicated" November 21, 2025 1.0 Negative. We've been users for 4+ years and, while we continue to use it, we're actively looking to switch to a more modern, more affordable system. Pros Robust functionality for the most part. Solid reporting capabilities. Good multi-provider schedule management. Excellent paid consulting support, but expensive (like everything else in Nextech) at $250-$300/hour. Cons Heavily overpriced. Everything's an add-on, with additional fees. Arcane billing with almost all services/licenses on a one-year evergreen contract with staggered rollover dates to add to the confusion. Zero flexibility and zero concessions in the event of a dispute. Shoddy customer service. "Client Success" Managers and VP are anything but. Their sole function is to extract as much money as possible from clients. Clients are treated with disdain. Overcomplicated. It's a legacy software dinosaur that requires constant maintenance and tweaking to run optimally. If I didn't have a provider on staff who enjoyed tinkering with the system after-hours, it would be unsustainable and I would have ditched it long ago. Review Source LC Leigh C. Office Manager Medical Practice Used the software for: 2+ years ### "The NexTech Experience!" March 14, 2025 5.0 I would give it an 8 out of 10. There are many features I am a fan of and a couple as the appointment issue I think could be resolved very easily. Pros I love how you can link your Lab company to your EHR and get patients immediate results without having to call repeated times for results to be faxed over. Cons Appointment rescheduling. You have to copy and paste to do this and then cancel preexisting appointment. There are too many steps. A right click and reschedule appointment would be much easier in a fast paste Dr office. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Company decision. I had no bearing in that decision. Personally, I like Athena Review Source AP Annalee P. Medical assistant Hospital & Health Care Used the software for: 1-2 years ### "Next tech kind of sucks" March 4, 2025 2.0 At first glance, I was very intimidated by it and didn’t want to use it at all, but after getting used to it, it’s not that horrible Pros It’s nice because it gives you a reason to pay extra attention to everything that you put into it Cons There is a lot of unnecessary clicking and the appearance is just awful. It looks like the first software that was ever made. Switched from [CodeTwo Email Signatures 365](https://www.capterra.com/p/171491/Email-Signatures-for-Office-365/) New company I started working for, it was unintentional Review Source KS Kirstie S. NA Medical Practice Used the software for: 1-2 years ### "DO NOT USE NEXTECH - YOU WILL REGRET IT" June 4, 2025 1.0 Rude. Unhelpful. Fall of dead ends. Empty promises. We have tried to cancel with Nextech multiple times and they just keep sending invoices. Pros None I have nothing nice to say about this company. They are RUDE and VERY UNHELPFUL. I would find another provider with integrity. Cons The Contract will automatically renew and even if you are no longer in practice they still want you to pay. They are very hard to work with and all they are interested in is your payment. The system itself is nothing special. It is overpriced and with the amount of EMR’s And PM’s I would advise anyone to look elsewhere. Try Symplast. Patient Now or Mod Med. Review Source EL Ericka L. ophthalmic technician Health, Wellness and Fitness Used the software for: 1-2 years ### "Next tech in office" April 14, 2025 4.0 it was a little easy to create op notes with this system at times. Pros I liked how you could see all of the visits on one tab. It made it easy to find. Cons Too many different pages to look at, sometimes it was hard to find things Review Source DR Donna R. Office Manager Medical Practice Used the software for: 2+ years ### "Nextech EMR" August 21, 2018 1.0 Pros Easy to track inventory and add multiple doctors. Easy to schedule patient appointments. Easy to track reports on the system. Cons Extremely expensive and you have to build your own templates after paying over 5 thousand thinking it was gonna be customized for us. Review Source TW Ta'tyana W. Patient Coordinator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "NexTech Review" February 27, 2025 5.0 I loved NexTech. This was my first system to ever use, and it was easy to use. Pros Easy to navigate through, self explanatory Cons To many crashes when to many people were using system. Review Source SM Solange M. Surgery Consultant Medical Practice Used the software for: 1-2 years ### "Solange Nextech review" March 3, 2025 5.0 Pros We can create all kinds of EMRs that help you work in a pleasant way and keep your information tidy and handy. Cons It does not have the option to send messages to patients. Review Source LN Lidia N. Optician Medical Practice Used the software for: 1-2 years ### "Nextech is User Friendly" February 28, 2024 4.0 Nextech is a useful tool for our practice. Learning it is a breeze, and user interface is easy to maneuver. Pros The program is easy to maneuver compared to other practice management programs that I have used. Cons The calendar feature on the scheduling page doesn't always take me to the correct date. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) Compulink was not user friendly. It was very confusing to use, and setting it up was time consuming. The training staff often had to troubleshoot the program to get it to work. Review Source AA Abby A. Office Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Experienced User's Perspective - Over 9 years of use" August 9, 2023 3.0 Pros NexTech select is relatively easy to use and set up, I was able to set up our system on my own after 2 years of experience with the system. Finding the first available appointment is a quick way to navigate appointments, the forward button on the schedule is a nice addition (allows you to jump forward by days/weeks/months/years). Cons The reporting system needs an over haul. It is very basic and requires you to run multiple reports to achieve the analysis you're looking for. We tried the Enterprise reporting and it too did not allow the level of free customization we were hoping for. Reason for choosing Nextech EHR & PM Previous history of using the system at another practice, fit our needs for being able to schedule appointments, bill services and products, and track inventory. Review Source PC Paul C. Ophthalmic Photographer Medical Practice Used the software for: 2+ years ### "9 years and running" August 7, 2023 4.0 They're aware of their impact and honestly try to make a user friendly product that delivers, on time. Pros I've used Nextech MDI since I entered the Retina field in 2014. In 9 years, at two different practices, there's a consistency that has been built that once you know the system you're able to use it at any employer. Image integration is fairly simple, and the compass on the side lets you jump ahead to where you're looking to navigate to more quickly than scrolling. Cons The cloud. The concept of the cloud is great, but a little Hurricane, or other disruptions and suddenly the cloud is down. I'd love a local server to download the current day charts the night before, any charts that weren't pre-downloaded could be downloaded as needed, then after all the charts are updated, push the updates back to the cloud for long-term. This way as long as there's intRAnet working you still have full access to a patients charts, whereas if intERnet has any issues you're out of luck and scrambling to find a paper chart. Review Source DB Debra B. SURGICAL COUNSELOR/ BILLING SPECIALIST Medical Practice Used the software for: 2+ years ### "Stephenson Eye Associates Loves Nextech" August 4, 2023 5.0 Overall Experience has been Fantastic! Pros We love the User Friendliness of this platform and the easy access help from the service technicians if they cant fix your issue they will find someone who can in a timely manner. Nextech is always up to date on the latest and greatest technologies and make sure that its clients have the access to that information as well. Cons Templating for EMNS is not as user friendly to some people who arent tech savy and with every office being so different in their specific needs its sometimes hard to get a template for the office needs that fits perfectly. Review Source tD thuy D. Physician Cosmetics Used the software for: 1-2 years ### "Expensive Start Up Fee and Monthly fee. Not Ipad/Macbook/Iphone capabilities. " December 11, 2021 1.0 Cont reading below. \[Sensitive Content \], another trainer, also admitted that you can only view the schedule for that particular, and you cannot view the schedule for the following day. For example, on Monday, I would open up my schedule. If I wanted to see Tuesday or Wednesday, I could not. Moreover, when a client changes their last name due to a marriage or divorce, the software forces us to manually change that client's name on EVERY single visit. For example, in December, client Jones gets married and changes her last name to Smith. In January, we would have to manually type Smith. If we forget to manually change Jones' former name to Smith in February, it would automatically revert back to Jones. These are just a few of the headaches we have to deal with while using the software. This is absolutely ridiculous. This product needs major work, and Nextech's staff needs to stop making misrepresentations. DO YOUR RESEARCH AND STAY AWAY. Pros None. Must read below before buying. Despite a heavy start-up fee and monthly fee, the Nextech software does not work "out of the box" as advertised. Nextech has misrepresented their product to me just to get me to sign up. I signed up in December of 2020 and the product still does not work as promised to this day. I had to retain the services of an attorney, and we have been dealing with Nextech for over a month now. Nextech staff and its software overpromises and underdelivers. Their software is NOT conducive for our Aesthetic Medspa use. It is geared towards heavy insurance billling (e.g., ICD 10 codes). However, my business is a cash-based business with high-end clientele. My sales representative, \[Sensitive Content \] did not understand my business, sold me a product by misleading me, and sold me a product that does not fit my needs. \[Sensitive Content \] represented, among other things, that the software is "user-friendly and it will be easy for clients to book on online." He also represented that clients "can book online and on the app." He further represented that the software could be used on "any computer and iPad". He was clearly wrong because there is no app, and the software is created almost entirely for Windows-based devices. Cons Cont reading below. \[Sensitive Content \] a trainer for Nextech, admitted that a majority of the "day-to-day" runs better on a Surface tablet or non-Apple devices. \[Sensitive Content \] further admitted that the "software features do not run on iPad"; that features slow down the system making it "inefficient to run on ipad"; and that "there is no app to use." As everyone is aware, a significant amount of the general population use Apple-based devices (e.g., iPad, iPhone and Macbook). My office had to unnecessarily incur additional expenses to purchase six (6) new Surface tablets for each of my staff members and a brand new laptop in order to utilize the software. One would expect, at a minimum, that this software would run on the two major platforms. My office sees approximately 50 clients a day. Of those 50, about 20 are new clients. Needless to say, a significant number of these new clients own Apple-based products. The software forces us to use the Surface tablet to add these new clients. This is entirely burdensome for both my clients and our office, and, ultimately, takes away from the entire Medspa experience. In fact, clients have made comments about this fact on numerous occasions. Review Source SC Shannon C. Tech Medical Practice Used the software for: 6-12 months ### "EHR and PM" August 8, 2023 5.0 Overall I am satisfied with everything despite above mentioned issues as the good definitely outweighs the bad Pros Product was easy to use. The integration process was slightly difficult but made easier by guidance from all the wonderful Nextech employees Cons When the PM and EHR side merged it changes things on the EHR side that I was not prepared for, such as losing my patient merge button. Also it was not explained that our last used number in prior PM and ours was abnormally high so now our chart numbers have 9 digits which is not great. The mapping portion of integration should be explained better, I did have a lot of issues with this part and am currently still having problems with the import Reason for choosing Nextech EHR & PM It seemed to be the easiest to use on EHR side, and billing department was very unhappy with Advanced MD PM as it did not do everything they were told it would Switched from [MacPractice MD](https://www.capterra.com/p/77177/MacPractice-MD/) They were no longer MIPS compatible. Also it was not very easy to use and had wanting a switch for a long time Review Source Response from Nextech Systems September 8, 2023 Shannon, we are glad to hear you are finding our software easy to use. Unfortunately, the implementation did not meet your expectations. We've had a lot of success in the past with the speed and simplicity of our implementation approach, and we strive to meet the unique needs of all of our clients. Please contact your Nextech representative, visit the Community Portal, or call Client Support at 866-654-4396 so that we can further address your problems. HF Heather F. owner Health, Wellness and Fitness Used the software for: 2+ years ### "EHR Can be so much more efficient. Cut down on clicks, please, and stop all the scrolling." August 18, 2023 1.0 I hand over as much as I can to my medical assistant. It isn't perfect, but it saves me a lot of time. Pros It intersects with the scheduling software. Cons It takes much longer to complete a task than is necessary. The software is rudimentary and needs a dramatic update. The clinician should not have click, scroll, click, scroll. The dictating function is poor. NT does not accept feedback for requests for greater efficiency. THe future will be AI, ChatGPT3 and 4. The time spent on EHR adds zero to the quality of patient care and is merely a tremendous time suck organized around the function of billing. Billing should be done through AI so clinicians can focus on patient care and going home at the end of the day. Review Source Response from Nextech Systems September 7, 2023 Heather, it's disappointing that our software is not performing how you'd anticipated. We are glad to have this feedback, as it offers an opportunity for us to learn and improve. And so you're aware, introducing elements of AI is on our product roadmap for the near future. For now, please reach out to your Nextech representative, access the Community Portal, or contact Client Support at 866-654-4396 so that we can address your concerns further. DL Danielle L. Admin Supervisor Medical Practice Used the software for: 2+ years ### "7 years of Nextech use" March 17, 2023 5.0 See above. I tell ya, I love Nextech .... when it's set up correctly and it does the work for you... when it's not being utilized correctly and you have a group of non-techy people using it... it's a web of rabbit holes and it's so easy to screw things up in billing. Pros It covers all the bases. If there's something we need - Nextech usually can make it happen. Cons I used to work for a practice who invested in bringing out Nextech experts on site and trained us all on best practice and cleaned up our system on an annual basis. When I worked there - Nextech ran like a well-oiled machine. It was built out and was SO efficient. Everything was simple and a click. I now work for a smaller practice and we don't even use EMNs to be billed... it's a mess. I'm not tech savvy - I just knew how to USE it efficiently. This new job has been SUCH a major challenge because Nextech is a swamp. I'm frustrated that it takes a lot of time and money to get it "best practice" - when I called about building out billing in EMNS - I was emailed a manual and told that it was more something a consultant would need to help us set up. Ugh. I love Nextech - but unless you have someone on board that knows it/knows the software/understands tech/it ..... what use is it when we barely skim the best features? Reason for choosing Nextech EHR & PM We used it previously with other practices. Review Source KS Ksenia S. Practice Manager Medical Practice Used the software for: 2+ years ### "Overall great experience" August 24, 2023 4.0 Overall great experience Pros I like how straight forward is Nextech in using. Pretty user-friendly Cons Letters might be confusing because of the algoritms Review Source AK Abigail K. Medical Biller Health, Wellness and Fitness Used the software for: 2+ years ### "Success with Nextech" March 23, 2024 3.0 Pros For me it is very easy to navigate and anytime we need help we can always call for assistance Cons We definitely could use more of an update with our system that we currently use. Review Source NP Nicole P. Used the software for: ### "" January 29, 2013 5.0 We are a multi-specialty Ophthalmology practice located in Massachusetts. I spent years researching different electronic health record systems along with one of our senior technicians, and the support of our I.T. person. We decided a web-based EMR would work best for us, as our cloud-based practice management system had saved us a great deal in I.T. related costs and provided us with immediate system updates. It also allowed our doctors to access patient information outside the office, which to them, was very helpful. Of all the web/cloud-based systems out there, the staff and doctors at the MDI booths truly knew their product best. They answered all of my many questions on the spot and/or via email prior to me even leaving the conference. They even had an actual MD giving the demo! That I had never seen before. We purchased IntelleChart last January and went "live" in June. We could have gone "live" sooner but were waiting on our PM system to finish their portion of the HL7 bridge. I also wanted to be sure our technicians had enough chart prepping practice before we brought it into clinic. Our "go-live" went more smoothly than I ever could have imagined. I'd heard so many nightmarish stories about "EMR go-live days" and in the end, we couldn't have been more prepared for ours. The MDI University, knowledgebase conference calls, incredible I.T. walk-thru and set up, made us unbelievably prepared for it. MDI suggested we cut back on the number of patients we were seeing during our "go-live" training and it worked out perfectly. Of the first four doctors who went "live" in June, three of them were seeing ALL patients on MDI within 2-3 weeks. I have only a few doctors who are still seeing some patients on paper and only because they are extremely part-time here, and therefore are taking a little longer to become more comfortable with and efficient on the system. If the technicians had it their way, everyone would be seen on MDI. To this day, we have not reduced the number of patients per session, and certainly won't need to at this point in time. There are many things I could say about IntelleChart and MDI as a company but the most important thing everyone should know about them, is that their customer support is top notch! Other practices on various EMR systems have called me, and when I mention that, they ask if the support is just as good six months down the road. Well, it is! I ask for a new "document type" to be added for example, and most of the time, it's already there in less than an hour. I'm the Administrator and even I can help the technicians populate data from previous exams when we're running behind. The system is so user-friendly; I honestly think it's helpful learning tool for new technicians, as it almost prompts you to ask the appropriate necessary questions. The owner of our practice allowed me to select our EMR system, which meant the pressure was all on me! He could not be happier with it and I can't tell you how pleased I am about that! Review Source MH Mary H. Clinic Manager Medical Practice Used the software for: 2+ years ### "Best choice we made when switching from paper charts to electronic health record" May 31, 2022 5.0 Our overall experience with Nextech Intellechart Pro and Nextech Cloud PM has been very positive. Having seen the competitors in our field, we have not regretted our choice one day. Pros The software is always evolving and improving to lessen the burden on the doctors and staff. Cons When updates are made sometimes it causes other issues in the software that weren't there before the update. That being said they do try and address those issues promptly. Alternatives considered [Optivate](https://www.capterra.com/p/126266/EyeMD-EMR/)[NEXGEN](https://www.capterra.com/p/84713/NEXGEN-Asset-Management/) Reason for choosing Nextech EHR & PM We chose Intellechart Pro because of the easy of use and that it's an ophthalmology specific product. Review Source GP Gabriela P. Front Desk Associate Hospital & Health Care Used the software for: 2+ years ### "IntellechartPRO User (5+ years)" September 20, 2023 5.0 Very good, no major complaints. Pros Product is easy to use and train with--patient information is clearly displayed and organized. Cons Would like more document subcategories, cannot save them unless they have specific designations. Review Source BR Bernadette R. Clinic Manager Medical Practice Used the software for: 2+ years ### "Happy customer!" August 14, 2023 5.0 Very happy! Pros Medical Practice with multiple locations, we have a seamless integration to go back and forth between practice locations and have no issues. Cons Once in a great while we will have internet issues that cause the system to run a bit slower - but it is very infrequent and usually is the fault of our ISP or local bad weather, not a shortcoming of the ICP. Reason for choosing Nextech EHR & PM Seemed the most ophthalmology driven compared to other platforms for eye care. Review Source KH Kim H. Office Manager Medical Practice Used the software for: 2+ years ### "Overall great product" March 24, 2023 4.0 We've been using the PM system for 22 years and the EMR system for 9 years, we are very satisfied Pros The ease of use, everything it has to offer, and the fact they are always pushing out new features. The support is wonderful also. Cons Wish we could offer online scheduling without having to use a 3rd party vendor. Also wish the text reminder feature offered more. Review Source lO lorie O. RN,Adm Hospital & Health Care Used the software for: 2+ years ### "The ONLY EMR & PM" June 2, 2022 5.0 Pros so easy to learn, and implement every day, in all aspect. Been using this for over 20 years, and love the newest upgrades and products. My favorite was the iPad integration. SERVICE is 10 stars, always available to assist. Love that you get your own representative on your account. You know who to ask for, and they deliver. Cons not any to think of, when we added the EMR/iPad - honesty it was the only downspot - although support was there all the way. Reason for choosing Nextech EHR & PM They showed that NexTech was beyond all the others, Many have demonstrated us their products, No one holds the bar as high. Review Source MH Miranda H. Clinic Manager Medical Practice Used the software for: 1-2 years ### "Ophthalmology Review" August 14, 2023 5.0 This system as a whole is much easier to adjust, train, and monitor patients better with. I would recommend this to any ophthalmology practice. Pros I like how easy it was to implement Nextech, how easy it is to change documents and testing. Seems to help the techs be more compliant with MIIPPs. Cons My biggest issue is that we can not personalize or adjust the discussions. So all our instructions on PO have to manually typed in each time or they are incorrect. My other issue is the uploading of imaging. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.