# Page 4 | Nextech EHR & PM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Nextech EHR & PM the right Electronic Medical Records solution for you? Explore 239 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122691/Nextech-Practice/reviews --- Nextech EHR & PM 4.1 (239) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 22nd, 2026 # Page 4 - Reviews of Nextech EHR & PM ## Showing most helpful reviews Showing 76-100 of 239 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HL Hannah L. Practice Administrator Medical Practice Used the software for: Less than 6 months ### "Nextech" November 17, 2016 3.0 Initial costs were managed with a no interest loan for three years and reduction in introductory costs. However, the details were so complicated and confusing for first time users of EHS that the unreasonable annual maintenance fees were obscured as we made our decision between Nextech and other systems. The sales person also did not emphasize these annual fees - he only emphasized the 3 years without interest and the lower introductory cost. We have 22 stations and had to pay licensing fees of $1200 for each station. We are being charged $15,000 annually for maintenance and upgrades whether we need them or not. In addition, should we not pay the annual $15,000 fee and need tech support or maintenance the next year, we are obligated to pay the $15,000 from the previous year in addition to the $15,000 for the current year. Last year, we needed no support and the upgrades did not affect us. Thus far this year, we have not needed maintenance or upgrades and so we are researching other EHS systems that have fees for support, upgrades and maintenance on an a la cart basis as needed. If we are not able to negotiate a reasonable relationship with NEXTECH regarding these fees, we will either convert to a new system and effectively lose more than $65,000 in software expenses or convert back to paper and take the penalty cuts until we retire. Fees for services are being constantly reduced and expenses are constantly rising, therefore, as a solo independent practice, we simply cannot afford to budget $15,000 for something we may not or do not need. Pros As any other EHS product, it eliminates the paper requirements and increases the legibility and service details documentation. Cons Entirely too expensive in ALL regards - $1200 licensing fees to even use the product on equipment we also had to purchase to run the software in addition to #15,000 annual maintenance fee and fees per doctor, etc. Review Source EW Emily W. Billing Manager Medical Practice Used the software for: 6-12 months ### "Easy and Professional " March 12, 2019 5.0 Pros The scheduling process is very easy to use. Nextech gives you awesome options on setting different types of appointments with fun icons . When booking my patients appointments are schedule looks very easy to understand and colorful. My favorite thing will actually be the report option for appointment daily schedule. When verifying patient benefits you can have access to view each provider appointments and you can easily check what patient insurance is not active or what patient is missing medical insurance. For new practices using Nextech it is very helpful to attend there conference called EDGE. I attended this year and I was able to learn so much and get all the answers I needed. Cons At the moment Nextech does not have a recall reminder process. I do believe they are working on it. Also for billing they don't have an option to show that the patient account is in collections. It will be very helpful to have a separate alert for just Collections. Review Source LM Lisa M. patient service rep Hospital & Health Care Used the software for: 2+ years ### "Review of Nextech EHR & PM" August 14, 2023 4.0 Pros Product is easy to use. Nice and easy to read. Cons What I like least about is too much clicking. Review Source CA Christina A. manager Medical Practice Used the software for: 2+ years ### "Might be the best option out there, because we are waiting for something better to come along" July 21, 2022 2.0 not a fan overall, the cost is absurd but there is nothing else than can replace it ,yet. Pros compliance and patient database, nothing else Cons ease of registering new patients, adjusting records to add data Reason for choosing Nextech EHR & PM only option out there Review Source MW Madison W. Billing Specialist Plastics Used the software for: 6-12 months ### "Nextech " March 10, 2023 5.0 Great Pros I have only been using Nextech for 10 months.Nextech is very user friendly and easy to learn. Cons Add a worked section for AR claims so that others know that they have been worked.Add a 20 day worked section so that after we have worked the claim and resent it then we can not work it again. Review Source TS Tiffany S. Billing supervisor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Nextech ehr " March 23, 2024 5.0 Edge conference helped me understand the system better Pros Everything is simple and easy to navigate Cons Not understanding the financial close and how to correct after the close Review Source TG Tammy G. Business Owner/Consultant Medical Practice Used the software for: 2+ years ### "Nextech Scheduling System" November 28, 2018 3.0 I find this system a little more cumbersome to navigate than some and a little easier than others. On the fence with this one. The separation of the different modules by function make this an expensive system. The watered down version is too expensive for the parts that you do get and to me don't make it worth the investment. Pros The scheduling system is fairly easy to use and navigate. Entering patient information in to the scheduler is fairly easy. Cons I would like more customization with the information fields that suit our practice and needs. The flow of the information on the screen isn't as fluid as it should be in order to have speed with entering data. Review Source JA Jonabeth A. Front Desk Admin Information Services Used the software for: 6-12 months ### "excellent" August 4, 2023 4.0 Pros Al information is visible and easy to use Cons sometimes it's too long to load or having problem with the internet. Review Source LM Lionel M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Horrible Roll out" September 28, 2022 3.0 It's only a legitimate upgrade over old technology. Let's face it, none of us use the same cell phone from 10 years ago. Pros Love the product, roll out was delayed by 4 months and then still training was self taught and not organized Cons Roll out was miserable. We have been through three different conversions in my decade running the business. This was hands down the worst. No onsite training. My three best employees were sequestered for online training for months and were expected to train my staff of 30 at 3 locations to use someone else's product. This is not Walmart. For the ongiong cost of this product you can afford a few days of "boots on the ground"trainers. Please don't even try to use COVID as an excuse. We've been open for 2 years. Reason for choosing Nextech EHR & PM Sold a bag of goods Review Source NH Nikki H. Front Desk Staff Medical Practice Used the software for: 2+ years ### "Easy to Use" August 9, 2023 5.0 Pros It is easy to use to schedule patient's appointments. Cons I do not have any direct issues that I do not like when using Nextech. Review Source TP Tracie P. Laboratory Supervisor, Compliance Officer Medical Practice Used the software for: 2+ years ### "Super Easy System to Learn" September 18, 2018 5.0 I am in charge of the Laboratory, both Pathology and Clinical Labs, and I have found the lab module very helpful in keep up with each patients results and being about to see when results are dropped to the charts. Pros It has been a fairly easy system for all staff members to learn Cons Would like to have had more one on one training for certain modules. I feel we would have been able to work thru problems faster had we had more training time. It takes some time to figure out how you want to incorporate each module and make it work for your practice. Review Source LC Lisa C. Practice Advinistrator Medical Practice Used the software for: 2+ years ### "Amazing technology support staff!!" April 16, 2018 5.0 Each and every staff member is both knowledgeable AND helpful. It would be great to be part of a monthly interactive advisory group (other than the community portal). Would be nice to have a direct link to the portal after logging in to MDI. Thanks! Pros Support team! Short wait times. Complete answers when you get a person on the phone. Frequently they think ahead and anticipate your next question. Cons So many variables. Lots of decisions to make and options to set up. Difficult to make the "right" decisions at the beginning. Sometimes the changes seem too fast - and too much to keep up with just to stay current. Although the flexibility is a double edged sword (your flexibility is also a benefit!) Review Source LK Leslie K. Practice Manager Medical Practice Used the software for: 2+ years ### "Nextech is a well rounded software" June 6, 2022 5.0 Pros We are happy with all of the functions that we use. It is an easy software to navigate for first time users. Most suggestions that we have submitted have been implemented. Cons I suppose the only con would be that it is obviously American based, so there are a couple of things that don't apply in Canada. But, it is all workable. Review Source FP Fabrice P. CEO Medical Practice Used the software for: 2+ years ### "A mediocre software with an awfull support" November 15, 2017 1.0 Pros A lot of different reports available, especially for marketing purpose. But I wish the data export would be easier. Cons The SMS Reminder module doesn't work. The support team doesn't answer our emails. It's impossible to know who is in charge of a problem. Our requestsare beeing forwarded from one service to another. No one takes responsiblity. We have open issues since over a year and there is no solution in sight. In the meantime, we loose a lot of Doctors'time because of no shows. We started with the basic settings and planed to buy several other modules. But we are considering other options now. My advice : hands off. Review Source EM Ellie M. Front Office Medical Practice Used the software for: 2+ years ### "customer service quite poor. " July 5, 2017 1.0 Pros Decent layout Cons Though we only use certain aspects of the software rarely, we either must pay the FULL support fee or agree to shut down that support of that component. If we shut down support of that component and then decide to use again in the future, we will need to REPURCHASE that compnent ---- even though we already paid the full purchased price for that component alone (EMR). If you make 10,000 emr entries annually or 100, you pay the same fee for support. This is not attractive to lower volume practices. Review Source AA Amber A. Nurse Manager Hospital & Health Care Used the software for: 2+ years ### "Nextech software" March 18, 2019 4.0 Overall I think Nextech is great. I don't expect all tech companies to be perfect, but coming from Cerner at a hospital, Nextech is 100% better. Pros It's customizable which can help speed up the charting process tremendously. Cons Customer support has been hit or miss. I either get someone on the phone who either knows what I need or knows who to go to for my needs OR I get someone who has no idea how to help and cannot refer me to anyone either. Review Source CF Cecilia F. Owner Medical Practice Used the software for: 2+ years ### "Nextech for Plastic Surgery Practice" October 18, 2018 5.0 If there is ever a programming issue, I can contact Nextech support and they are great about solving any problem! Pros I like the ease at which I am able to produce plastic surgery quotes that I have already customized. In addition, all of my surgical procedures and consents are customized so that it is quick and easy to compile and print them. Printing medications from an customized medication quick list adds to the value of this program. Nextech makes managing my practice manageable! Cons There are so many functions available on this program, I am certain that I have not taken advantage of all of them. Review Source OL Olga L. Manager Construction Used the software for: 2+ years ### "All in One" September 4, 2019 5.0 It was easy to work with it once you get a hold of it Pros It was very easy to navigate it with lots of customizable options. I liked the fact that all information about a patient could be inputted into the software so we could be a paperless practice Cons Sometimes it seemed that there were too much of everything. But then you realize that all of those options can be utilized to maximize resulsts Review Source JB Judy B. Sr. Director, IT and Project Management Medical Practice Used the software for: 2+ years ### "Nextech is a very robust combined PM/EMR solution. Our practice has 4 locations and we do a variety of services, and Nextech is able to handle 95% of what we need. The practitioners like iPad app for charting." April 6, 2018 4.0 The Nextech team is continually working on improvements and upgrades, and the community portal allows all of us to request new enhancements and also to vote on enhancements for the next release. Pros We have a complicated scheduling process, and Nextech's scheduling tool is able to handle it with booking rules and schedule template. Cons Nextech does not support automatic monthly payments. This requires us to have staff manually process membership payments every day. The support for Nextech is good in that you always get a person, but sometimes you many wait in a queue for up to 45 minutes. Review Source LS Lois S. Used the software for: ### "" August 4, 2013 5.0 Retina Care Center looked for the best and most appropriate EMR for our practice for over three years. We experienced many demos. We are a two doctor practice, soon to have three doctors. We have three sites between Oregon and California. We are an extremely efficient practice, however, were interested in improving legibility of the patient chart as well of accuracy of injectables. We have been on a typical paper chart system for the thirteen years. We used spreadsheets for injectables and inventory of all medications. We purchased IntelleChart in May of 2013 and began the implementation timeline with accessing MDI University, webinars, a site visit, and an in house trainer to oversee paper chart entry into the MDI system. Through doing this, the staff became proficient prior to the MDI On Site Trainer arriving for GO LIVE week. The implementation could not have gone better. Shelley, the MDI trainer, was extremely knowledgable. The staff and doctors all found her very easy with which to work. We use AllScripts for our Practice Management System and I was concerned about the HL7 interface working effectively; it has worked great. IntelleChart is intuitive and easy to learn. Our staff learned the system fairly quickly and we are definitely still on the learning curve. We can't wait to learn everything we can do with the system. The company support of MDI is beyond magnificient. The greatest benefit we have received after one week of being on the system is the efficiency gained with the exam summary/letter being faxed by e-fax immediately, and our physicians not having to face dictation at the end of each day. I would be glad to be a resource for references, specifically practices who use AllScripts and MDI. Thank you again for having such an awesome team! Review Source CP Cortney P. COA Hospital & Health Care Used the software for: 2+ years ### "Overall very user-friendly EMR system" May 6, 2019 4.0 Pros It is very focused on Ophthalmology features only which makes it less overwhelming than most software. I do really enjoy the features that allow you to click on something and add it it different places and that automatically adds the coding features as well. Cons There are the expected glitches, but usually they are handled fairly quickly by support. Review Source TH Tanya H. Office Manager Medical Practice Used the software for: 2+ years ### "Plastic Surgeon Review" March 13, 2019 4.0 Pros Great software for billing insurance and cosmetic claims. The software can typically be tweaked to fit your office needs. Cons Some of the support staff if very helpful and knowledgeable. Although, some of them need more training. I don't want to feel like I am bothering them when I need help. We pay for support for a reason, to get support. Review Source TK Trevor K. Direcor Medical Practice Used the software for: 2+ years ### "Empty promises, horrible support and software that is a decade outdated." March 26, 2017 1.0 We've had Nextech for over two years now and have yet to see a fully developed EMR. In addition to the four days of EMR implementation , we've paid for hours of support and have even paid for an additional on-site visit from Nextech's implementation team. The implementation specialist that came on site the last time told us that they hired her to fix their EMR and that she's really only had time to work on the cosmetic side of the system. Since then there have been promises to fix the system which have all fallen through. Two weeks ago I was promised a call (within a day or so) by the SVP of Sales, that call has yet to occur. Cons Amtequated system that isn't being updated. Review Source vJ valerie J. Consultant Medical Practice Used the software for: 2+ years ### "difficult to use and more difficult to get tech support - " April 8, 2015 1.0 Pros At this moment not a thing. We had an issue with back up that was set up BY NEXTECH and all our information was lost - not getting any timely followup or resolve after having to spend money to restore information lost. When the problem started we got an error message that said "your back up failed" - after calling tech support they said just hit "back up now" (which we did) only to find out the program was not backing up properly. They have tried blaming the practice saying we set up the back up system, but we didn't, Nextech did. Cons Not intuitive and every little change requires calls to tech support (who are very nice)...HATE the quoting portion of the program. Also something as simple as looking up a patient by a phone number (which is often needed) can't be done while other less expensive products do this and other things needed in an office setting more easily and with less hassle. Review Source TB Tammy B. Accts Specialis Medical Practice Used the software for: 2+ years ### "Nextech makes my day easier!!!" December 10, 2019 5.0 Nextech is the most wonderful, easy to use office software system I have ever used. It makes my day so much easier. Love it!!! Pros It is really user friendly. It has so many options for patient information as well as practice reports. Cons I really have come across any least favorite using this on a daily basis. It's nice that I don't have any dislikes. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.