Social Strata

Hoop.la

5 / 5 6 reviews

Who Uses This Software?

Hoop.la is designed for larger organizations that need a flexible, reliable, scalable Enterprise online community platform with elegant social integration.


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $5,949.00/month
  • Pricing Details
    One time setup fee of $19,750. Full details: http://hoop.la/pricing
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Social Strata
  • www.socialstrata.com/
  • Founded 1998
  • United States

About Hoop.la

Hoop.la is a customizable and easy-to-use Enterprise social community. As a SaaS, there's no coding, it just works. Easily collaborate and communicate with fans, volunteers, constituents, customers, employees, and influencers. Bring everyone together in a public or private (or mixed) space with forums, blogs, photos, videos, chats, calendars, databases and more. Our fully responsive design makes mobile experience a pleasure. Use our APIs to integrate with the rest of your marketing stack.


Hoop.la Features

  • Content Management
  • Content Moderation
  • Discussions / Forums
  • Event Management
  • Group Management
  • Ideation / Crowdsourcing
  • Member Directory
  • Membership Management
  • Social Media Management
  • Website Management
  • Activity / News Feed
  • Advertising Management
  • Blogs
  • Event Calendar
  • Group Management
  • Messaging
  • Photo Management
  • Privacy Options
  • Tagging
  • User Profiles
  • Video Management

Hoop.la Reviews

Excellent platform, absolutely outstanding service

Dec 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm so happy since we switched to Hoop.la last year. I love the platform, and the new responsive site even more. And you can't beat their customer service. They're quick to respond, and work with you to figure out glitches.

Vendor Response

by Social Strata on December 03, 2015

You rock, Jane! Thank you.

Great product, Amazing Company

Nov 28, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My online community, rotation.org, has been using Social Strata's various community software services since 2001. They latest version, Hoop.la, is terrific for those who want a serious community message board that looks modern, user-friendly and is always being improved. And their latest version is fully responsive, which puts them ahead of all their competitors.

But the best thing about them is their company. They're quick to respond, open to suggestions, and focused on customer care.

Vendor Response

by Social Strata on December 01, 2015

Thanks so much Neil!

A lot of "hoopla" about Hoop.la!

Nov 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used the Hoop.la platform for our On-Line forum (ogrforum.ogaugerr.com) for many years. Our forum serves over 9 million pages per month, and the Hoopla server infrastructure handles that traffic level with ease.

Our members (over 17,000 of them) love the platform. I rarely get complaints about problems, and when I do it is usually a problem on the member's computer.

On the rare occasions when I have needed to contact Hoopla Tech Support, their typical response time is measured in MINUTES. The Hoopla Tech Reps are competent, professional and they really KNOW their product. I have never had a problem they could not solve, or show me how to solve myself via an admin feature I didn't know about. Their Tech Support forum is well organized and easy to use.

Overall, I give Hoopla an A+. We are very satisfied customers.

Vendor Response

by Social Strata on December 03, 2015

Thank you very much, Rich, for being part of our Hoop.la family.

Hoop.la ROCKS our Community

Feb 04, 2015
5/5
Overall

Comments: We converted to Hoop.la for our online community platform during 3Q14 and could not be happier! Hoop.la is used by our non-profit patient community to connect for support about their disease and for educational programs we offer. We are just beginning to scratch the surface of Hoop.la's capabilities and look forward to offering more online chats and further customization to suit our community's needs. Hoop.la support has been there with us every step of the way.

Pros: Great support staff LOTS of customization available Intuitive for our end users to set up and use their accounts Flexible and scalable

Cons: Required a bit more tutorial in the beginning than I expected (that may be an end-user Con, not a Hoop.la Con!)

Vendor Response

by Social Strata on February 05, 2015

We're so pleased to be part of your important mission! Thank you!

What's all the Hoop.la about?

Jan 30, 2015
4/5
Overall

Comments: We¿ve been using Hoop.la as a part of our B2B Client¿s loyalty offering for almost a year, and couldn¿t be more satisfied. For our client, it¿s been a great platform for showcasing knowledge about how small businesses can leverage technology to help their businesses thrive. Members have access to stories and wisdom about particular topics, and can interact with each other to share experiences. We have used it to showcase both curated and original content.

Vendor Response

by Social Strata on January 30, 2015

Thank you so much Ashley!

Hoop.la makes it so easy!

Jan 29, 2015
5/5
Overall

Comments: We completed an exhaustive search for the solution to our secure partner portal. We had a clear list of requirements that we needed, and we shared those requirements with a variety of vendors. We narrowed it down to three vendors. The demonstration of Hoop.la was the third we completed. Because I work for a large, name brand company, the other two vendors were too busy trying to upsell into the larger organization, and didn't take the time to find out what I was looking for and needed. They had an agenda that I wasn't really part of. Not Hoop.la. Their agenda was to understand what we wanted, and show us how to do it. Hoop.la listened to our needs, clearly demonstrated how to do what we needed, answered millions of questions and made suggestions about best practices. The contract and pricing process was simple, the setup was quick and the ongoing customer support is incredible. We had our portal ready to done in record time. A great experience at the beginning, middle and I don't see an end in sight! We use Hoop.la to run multiple partner groups, all of which are interrelated under the larger organization of strategic alliances, but all offer unique solutions. As a result, we opted to use hidden groups that fall under the umbrella of our larger all-inclusive partner portal, but provide the ability for each partner type to quickly access only the information that is most relevant for their needs. We are adding new partners regularly and appreciate how easy it is to add new groups and make them usable in short order. Because we had scoped out a phased approach, we needed the ability to turn on or off features that we aren't currently using - without having to re-architect the entire portal. Even more Hoop.la is constantly innovating, so we are pleased to see new features rolled out before we can even ask for them to be considered.

Pros: Easy to use once you get over a short learning curve. Our team is not technical, and we have limited technical support from the larger team, yet we had no problem getting things up and running.

Cons: User documentation could be better, especially in the area of registration and enrollment and theme creation.

Vendor Response

by Social Strata on January 30, 2015

Thank you very much for sharing your experience! We love working with you.