# Page 2 | Recurly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Recurly the right Subscription Management solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122700/Recurly-Subscription-Billing/reviews --- Recurly 4.6 (62) [View alternatives](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Recurly ## Showing most helpful reviews Showing 26-50 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jane M. Customer Service Representative Apparel & Fashion Used the software for: 2+ years ### "Definitely recommended for billing." February 10, 2023 5.0 Overall highly recommended for companies that would have to do with billing, this is the place to be. Pros That everything from creating an invoice to processing payments and refunds are within a few clicks away. Cons That we needed to keep updating password from time to time. It just doesn't make a lot of sense. For security, yes. Not a lot for user convenience. Review Source Response from Recurly March 2, 2023 We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, other than the password updates, please let us know! AS Alexis S. CSR Consumer Services Used the software for: 2+ years ### "The top solution for recurring billing." February 17, 2023 5.0 We take the privacy of our clients' personal information seriously, and our billing procedure is meticulous. Recurly has excellent settings/configurations that let users just access the information they require and limit access to the information they do not. Recurly has significantly improved how we handle billing. Pros It's incredibly easy to use once you know how! In essence, getting all the information I need only requires one or two clicks on my part. It's also a huge plus that the records are time and date stamped because it makes it simpler for me to search up the data I need to access for payments and billing concerns. Cons Recurly's need for us to generate new passwords every sometime is the one thing I really dislike about it. The rest is flawless. Review Source Response from Recurly March 2, 2023 We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle. If there's something we can do to improve your experience, above what you've indicated above, please let us know! VR Verified Reviewer Co-Founder Design Used the software for: 2+ years ### "Not great, but the best reoccurring billing platform." April 29, 2018 4.0 Pros \- Most advanced tool in the space. - Ability to customize checkouts with reculry.js - lots of flexibility in ways to use the platform Cons \- Wish the exported reports were betting (can't see how many days left in an ending subscrtiption in export -- so can't follow up with them. Can only see number of remaining occurences but if you offer monthly and annual for example you have to custom segment that information) - Wish the analytics were better (better insight into plan peformance, churn by plan etc.) - Better email targeting (currently not able to target endings trials unless the plan has a trial, not if they use a trial coupon -- lots of small issues like this across the platform.) - The emails sent from recurly servers end up in spam often for our customers. Review Source ER Eric R. RevOps Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Recurly is the most user friendly subscription UI on the market" March 5, 2020 5.0 Recurly is the best solution for companies with a handful of products to scale. If you are using the admin UI to do billing like I am it is a very clear tool to implement and use day-to-day. Pros I love the flexibility in setting up subscriptions: future start, bill forward, automatic, % or $ discounts. Recurly makes it easy and does exception handling well. Cons Slow to roll out new features. Sometimes you set up multiple subscriptions to fire out at the same time, but they will send separately. For some reason Recurly only let's you choose the HOUR (in UTC) that a subscription occurs at, but Recurly sometimes changes the MINUTE. Very frustrating as an admin to manage that somewhat confusing anomaly. Alternatives considered [Zuora](https://www.capterra.com/p/84232/Z-Billing/) Reason for choosing Recurly Price at current scale was more economical. Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle. And we especially love celebrating with our customers as they grow. Congratulations. If there's something we can do to improve your experience, please let us know! LB Larissa B. Technical Support Manager Computer Software Used the software for: 1-2 years ### "While we have experienced hiccups, overall, we love Recurly! " February 14, 2022 5.0 Overall, we really do love Recurly. The benefits far outweigh the cons. Pros I love their detailed activity log that all users can see. This helps our agents get an idea of the path a customer may have taken and allows everyone to be on the same page. Cons Recurly has experienced downtime in the past few months and this has affected our customers. Our pricing page has gone down due to their application not working, which has negatively affected business. Review Source Response from Recurly January 31, 2023 We appreciate that you've taken the time to share your experience with Recurly. We work with customers worldwide and providing consistent service is very important to us. We've worked to correct this situation. If there's something we can do to improve your experience, please let us know! SF Shannon F. Support Manager Financial Services Used the software for: 2+ years ### "Brief overview of Recurly from a daily user " September 16, 2021 4.0 Pros Dunning management, ease of editing, searchability and filters make location various transactions easier. UI/UX is on point. Cons Helps docs could be updated. It feels like they’re written for developers, but not always for the daily user. Review Source Response from Recurly January 31, 2023 We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide and, if there's something we can do to improve your experience, please let us know! MH Mike H. Director of CS Computer Software Used the software for: 2+ years ### "The cornerstone to smooth SaaS billing" August 10, 2019 5.0 There are other good billing systems out there but Recurly offers the best feature set for our business model, billing process, and client base. It is the best for a subscription-based model. Pros Our billing process is sensitive and we take our client's information privacy very seriously. Recurly offers great settings/configurations to give people access to the information they need and restrict access to what they don't. Our billing process is smoother by far because of Recurly. Cons We have a lot of exceptions in our billing process and Recurly isn't as good at handling these client-by-client exceptions as we would like. Review Source Response from Recurly February 1, 2023 Thank you! We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, constantly innovating. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might check our documentation to see how exception features have improved. PN Poohan N. CFO Automotive Used the software for: 2+ years ### "Disappointing customer support" March 12, 2020 1.0 Pros decent interface. good integration functionality although this breaks every so often. Cons Customer service was disappointing at best. Charged us thousands of dollars for collecting on a single bill. We flagged this to them multiple times but got passed around 5 different customer support people and eventually told us that they wouldn't entertain our request. We have been a customer of theirs for over three years and its so disappointing to feel ripped off this way. Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to express your concern. It appears we've fallen short. This isn't acceptable to us. Recurly provides a subscription management platform for 2200+ businesses, and we welcome every opportunity to improve. Please reach out to support@recurly.com should you still need assistance. CL Casimir L. Co-Founder Information Technology and Services Used the software for: 2+ years ### "Recurly reduces churn and makes it so I don't have to think about my billing system" May 22, 2020 5.0 Everything to do with billing Pros Definitely the churn reduction features and knowing that a team of experts are worrying about the details instead of me Cons Sometimes I feel that they are focusing too much on enterprise and not on the little guy. Having said that, they still have a kickass set of features for the little guy. Alternatives considered [Chargebee](https://www.capterra.com/p/131433/Chargebee/)[Maxio](https://www.capterra.com/p/139751/Maxio/) Reason for choosing Recurly Because it was obviously the best Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide and continue to innovate. If there's something we can do to improve your experience, please let us know. CL Chris L. Owner Consumer Services Used the software for: 2+ years ### "Pretty much all you need." May 22, 2020 5.0 Easy to track what was invoiced and if an item line is recurring. Pros Easy to set up, easy for customers to update their billing information and review invoices, and its automatic revenue recoveries. Cons Would be nice of they could include "usernames" in their data spreadsheet so it's easy for me to navigate and filter. The usernames are available, but apparently is not used for data. Reason for choosing Recurly Chargebee is overseas, therefore it could be a security problem and time-zone for customer service issues. Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience beyond what's listed above, please let us know. VR Verified Reviewer Account Manager Computer Software Used the software for: 1-2 years ### "I would fully recommend" February 27, 2019 5.0 Pros First of all- support. I really like how helpful the guys are, would be lost without them. I don't have a comparison to other programs, but I feel that Recurly covers all (or at least most) of our needs. I really like the design and user-friendly interface. Cons I wish there would be more customization in terms of reporting. Also, I feel like it is not very intuitive. I'm missing some tooltips that would guide me through the software which such business impact. Alright, there is Help section and FAQ, but it takes a while to find required information. Review Source Response from Recurly February 1, 2023 Thank you! We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might also check the documentation to see how reporting features have improved. RN Ryan N. Director, Customer Success & Support E-Learning Used the software for: 2+ years ### "Great billing and subscription management tool!" September 12, 2020 5.0 We've had no issues with the service whatsoever, so my overall experience with Recurly has been very positive! At my previous company, we used an ancient subscription management tool that worked but was very painful to use at every step. Recurly's modern UI, simple UX, and excellent customer care team have really allowed me to focus on business growth. Pros Ease of use. Recurly enables us to have several Personal and Enterprise subscription models tightly integrated with our payment providers and our own backend systems. Cons The permissioning system could be a bit more granular. I'd like to restrict my agents a bit more, without hindering their ability to service our customers. Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide and love celebrating with our customers. Thank you for your positive comments. If there's something we can do to improve your experience, please let us know. VR Verified Reviewer Senior Partner Success Manager Computer Software Used the software for: 1-2 years ### "Great Billing Management System" June 11, 2018 5.0 Subscription Management Pros The functionality and the support are amazing. Recurly is a tool we use almost daily to manage subscriptions and I couldn't ask for a better tool. Cons Coupons! Coupons are an absolute pain to add-in, especially if the subscription expired with a coupon already attached. Review Source VR Verified Reviewer Customer Success Manager Computer Software Used the software for: 2+ years ### "Solid billing platform that gets easier as you use it" June 4, 2018 4.0 Pros It gives you most of the info you need in regards to the payment for 95% of cases I've been working with. Once you get used to the UI, it's actually quite easy to navigate around and quickly grab billing info you need to troubleshoot any problems. Support is professional and helpful. Cons If you don't have any colleagues using it already, it may take a little longer to get used to since not all of the elements are intuitive. Support sometimes takes a moment to reply and is not necessarily available 24/7. Review Source VR Verified Reviewer Inside Sales Manager Internet Used the software for: 1-2 years ### "Great UI and simple to use" December 7, 2017 5.0 Pros The UI is amazing. I use products like Stripe as well and I find the experience much simple and customizable. Cons The reports and analysis section can be a lot more customizable. We find it a bit difficult to collect the exact data we require for our month end analysis. Review Source RJ Ryan J. Senior Accountant Marketing and Advertising Used the software for: 2+ years ### "Recurly - Effective, Convenient, Easy To Use" May 21, 2020 5.0 Spellbinding. Pros I like that Recurly keeps it simple and to the point. Time IS money after all, right? It's nice to be able to log in and find what I need quickly through straightforward navigation. An excellent tool. Cons Not much to complain about so far. We have been happy with our experience thus far. Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to share your experience with Recurly. We love celebrating with our customers; and it looks like all is going well. If there's something we can do to improve your experience, please let us know. SG Sundeep G. WaveMaker Consultant Computer Software Used the software for: 2+ years ### "Recurly - We love it " October 20, 2019 5.0 Pros Recurly makes it easy for us to manage subscriptions and manage billing. There is absolutely no complication involved. Cons Setting up Recurly needs little technical assistance without which it becomes little difficult. However this is a great platform Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide and especially love celebrating with our customers. Congratulations. If there's something we can do to improve your experience, please let us know! VR Verified Reviewer CEO and Founder Computer Software Used the software for: 2+ years ### "Must have for SaaS billing" March 24, 2018 5.0 Pros The ability to set recurring billing on automation is a must have for any SaaS platform. Recurly makes it very simple to get going. Not to mention they provide all the tools needed to apply coupons, promos, refunds, dunning and more. Cons The price can feel brutal. Since you pay not only for the software but for a percentage of your MRR, that means it can quickly grow as you grow. Review Source KL Karan L. Business Development Manager Internet Used the software for: 6-12 months ### "Subscription Management made Easy" October 19, 2020 5.0 Pros Managing accounts and subscriptions, integrations with other tools, flexibility to work on custom plans, trial to subscription management, automated customer intimations and customized messaging. Cons Generating custom reports, localized data downloads, analysis of data, coupon analysis and daily tracks according to region. Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to share your experience with Recurly. We diligently work to create a flexible tool that helps to automate subscription management and recurring billing; and we continue to innovate. You've mentioned custom reports and various analysis functions above. Please check our documentation to see improved features! VR Verified Reviewer Software Developer Computer Software Used the software for: 6-12 months ### "Great tool for managing subscriptions" August 14, 2019 5.0 Pros Recurly is a solution I use which gives me billing functions and enables me to track subscriptions and customers. I like that it integrates with multiple payment gateways and that it offers a sandbox environment for testing and trying out new things. Cons I like all of it, but maybe there could be more reporting and customization options. Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, constantly innovating. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might check our documentation to see how reporting features have improved. NR Nicholas R. Revenue Accountant Real Estate Used the software for: 2+ years ### "LOVE IT" May 21, 2020 5.0 Pros I love the accessibility and ease of using the software Cons there are times i wish there were reports where i could look at a screenshot in time and not a current view Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience (beyond what's listed above) please let us know. VR Verified Reviewer Strategy & Operations Lead Marketing and Advertising Used the software for: 2+ years ### "Saves us tons of developer time" June 24, 2018 4.0 Pros Recurly is really easy and functional. If you need to bill customers every month and don't want to build it yourself, recurly fits the bill Cons They take a large cut of billings that we run through the platform. We are looking to transition away as a result. Review Source Jeremy R. Account Executive Computer Software Used the software for: 6-12 months ### "Awesome Billing Tool" December 12, 2018 4.0 Pros Recurly is a great tool for subscription billing. It has a lot of functionality and flexibility. It is fairly easy to use and is always reliable. Cons Recurly is a great software but it is occasionally slow. I also think that the reporting functionality is lacking a bit. Review Source Response from Recurly February 1, 2023 Thank you! We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might also check the documentation to see how reporting features have improved. MR Michael R. Executive Director of Franchising Civic & Social Organization Used the software for: 1-2 years ### "Saves time and makes you money" February 10, 2017 5.0 I recommend Recurly every chance I get. This product is awesome for managing recurring payments. If you have any type of recurring payments that have kept you busy running credit cards every month, you need to consider this software. Its features make taking monthly or annual fees a snap. Customers can get notifications prior to the charge. They also have options to make it convenient for the customer to opt out or cancel memberships, which can save you, even more, time. The cost is great, too - far less in the long run than paying an employee to manage recurring charges. Use Recurly and you can free up time to invest in your business and make more money. Pros Easy to use. Cost effective. Time-saver Review Source PP Paula P. Customer Success Manager Information Technology and Services Used the software for: 6-12 months ### "Recurly" February 19, 2020 4.0 Pros I like it how you can keep all the financial information of a customer in only one place. It contains all history of the contract, all payment and billing information. Everyone who access Recurly can get that info without the need of asking someone in charge. Cons It gets confusing when there's a lot of logs and movements. Review Source Response from Recurly February 1, 2023 We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, beyond what you've outlined above, please let us know at support@recurly.com. 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