--- title: "Recurly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Recurly Software - reviews, pricing plans, popular comparisons to other Subscription Management products and more." source_url: "https://www.capterra.com/p/122700/Recurly-Subscription-Billing/" page_type: "product" language: "en" --- # Recurly Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Recurly ## What is Recurly? Category-defining companies like Sling, Twitch, BarkBox, FabFitFun, Paramount, and Sprout Social chose Recurly to manage billions of dollars in recurring revenues, future-proof their recurring billing and revenue management, and recover billions of dollars in lost revenue due to churn. Our all-in-one, integrated platform removes the complexities of automating subscription billing by enabling teams to manage and optimize their subscriber lifecycles with ease. Recurly. Keep a good thing growingTM ## What is Recurly used for? [Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Subscription Management](https://www.capterra.com/subscription-management-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/) Top alternative Featured Overall rating Based on 62 user reviews Reviews sentiment Positive 95% Neutral 0% Negative 5% Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Recurly?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.recurly.com&name=Recurly) ## Recurly Overview Updated August 2026 AI summary Recurly offers cloud-based subscription management and billing for small, midsize, and enterprise businesses needing to handle recurring payments, invoicing, and customer accounts. Key features include subscription plan management, customer self-service portals, discount handling, and detailed transaction records. Optional tools for revenue recognition and tax management help teams manage complex billing models and support scalable operations across digital platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Recurly 4.6 (62) VS. [4.4 (3,318)](https://www.capterra.com/p/120109/Xero/reviews/) Starting Price Contact vendor Starting Price $25 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (61) Ease Of Use 4.4 (26,580) Value For Money 4.4 (45) Value For Money 4.2 (20,422) Customer Service 4.6 (47) Customer Service 4.0 (20,680) ## Recurly alternatives [4.6 (1,475)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (2,062)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [PayPal](https://www.capterra.com/p/207944/PayPal/) [4.6 (26,602)](https://www.capterra.com/p/207944/PayPal/reviews/) Starting price $0.29 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207944/PayPal/) [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) [4.3 (8,511)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) Starting price $38.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190778/QuickBooks-Online/) [View all alternatives](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/alternatives/) ## FAQs about Recurly Overview ### What problems does Recurly solve? Recurly solves manual recurring billing, scattered subscription records, failed-payment recovery, and slow customer support workflows by centralizing invoices, payment history, plan changes, discounts, and dunning. SaaS finance teams, billing admins, support representatives, and sales teams benefit most when managing complex subscription models, gateway integrations, and customer self-service updates. Answer based on 43 reviews Overview ### Which roles and teams benefit most from Recurly? Recurly is most used by founders, CEOs, and finance leaders who need visibility into recurring revenue, billing operations, and subscription performance. Customer success, service, and account management teams rely on it to manage subscriber issues, renewals, and payment updates, while business development and operations roles support scalable growth. Answer based on 59 reviews Overview ### What company size and industries is Recurly built for? Recurly is ideal for small businesses in digital subscription sectors, with 81% of reviewers from small companies and 37% in computer software. It also serves internet businesses at 10%, consumer services at 7%, and supports midsize firms at 17%, especially in SaaS, digital media, publishing, education, and services. Answer based on 62 reviews Features and Usability ### What are the key features of Recurly? Recurly includes core subscription billing features like recurring invoicing, subscription management, payment gateway integration, and automated dunning management. Reviewers also focus on invoice and refund handling, coupons and discount management, and customer account records with activity logs and search/filter tools. Reporting and analytics round out its billing operations coverage. Answer based on 43 reviews Integrations ### Which third-party tools and platforms does Recurly integrate with? Recurly integrates with over 50 third-party tools and platforms, including Zendesk Suite, Adyen, Amazon Pay, Apple Pay, Avalara, ChartMogul, Checkout.com, Fivetran, GoCardless, Google Cloud, Google Pay, HubSpot CRM, HubSpot Marketing Hub, and Gmail. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Recurly offer? Recurly provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation and videos offer self-paced reference and step-by-step explanations for common setup tasks and product features. Answer based on 6 reviews Getting Started and Support ### What customer support options does Recurly offer, and how do users rate the experience? Recurly offers email/help desk, FAQ/forum, phone support, and chat. Many users describe support as responsive, knowledgeable, and quick to resolve questions, with chat often highlighted for fast answers. Some reviewers report slower replies, inconsistent onboarding help, occasional runaround between agents, and frustration during billing or account issues. Answer based on 34 reviews Ease of use ### Is Recurly easy to use for subscription billing? Recurly makes subscription billing easy to manage with clear navigation, quick account lookups, and flexible setup options. Many finance teams and SaaS businesses find daily tasks simple after a short learning period, though some users mention the interface can feel less intuitive at first and guidance inside the app could be better. Answer based on 18 reviews ## Features AI summary Based on 736 Subscription Management reviews Capterra data shows that buyers of subscription management software rank the following features as their top priorities: - **Credit Card Processing** (**67%** of reviewers rated this feature as critical) - **Recurring/Subscription Billing** (**67%**) - **Subscription Plan Management** (**66%**) Recurly supports all three features that reviewers consider most important: **Credit Card Processing**, **Recurring/Subscription Billing**, and **Subscription Plan Management**. Together, these capabilities help businesses process payments reliably, manage ongoing billing cycles, and maintain flexible subscription offerings, allowing teams to run subscription operations more efficiently and support consistent revenue collection. Recurring/Subscription Billing 4.5 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Automated process of charging customers at regular intervals for repeated access or use of a product or service Subscription Plan Management 4.8 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Manage the subscription plans of all active members Cancellation Management 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Allow customers to cancel their subscription remotely. Electronic Payments 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Payment Processing 4.9 (14) 50.00% of 14 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Invoice History 4.9 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Store and view prior invoices for each account/client Recurly 82 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Cancellation Management: Allow customers to cancel their subscription remotely. - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Profiles: Record customer information, purchase history, and other notes - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Deferred Billing: Buyer isn't billed until the period is up without any interest charges - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications - Forecasting: Form predictions based on past and present data/trends - Fraud Detection: Identify and prevent suspicious activity - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Mobile Access: Access software remotely via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Period Recurring Billing: Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit - Multiple Payment Options: Process payments via multiple modes directly through the application - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Partial Payments: Allow customers to make a partial payment on an invoice and track remaining debt - Payment Gateway Integration: Integration with payment gateways to facilitate online transactions - Payment Processing: Accept, record, and reconcile financial transactions - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Product Catalog: Present a catalog of inventory that customers can view - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Recurring Invoicing: Generate recurring invoices - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Refund Management: Oversee the process of issuing refunds - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Revenue Recognition: An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Subscription Management: Process of managing customer subscription lifecycle for a recurring service or a product - Subscription Plan Management: Manage the subscription plans of all active members - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (59) 4.4 Based on 59 reviews ## Pricing Value for money 4.4 (45) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/pricing/) Core $0.00 It includes: - Business and Professional Services - Consumer Goods and Retail - Digital Media and Publishing - Elearning - Mobile App - Saas - Streaming Media Professional Contact Vendor for Pricing It includes: - Business and Professional Services - Consumer Goods and Retail - Digital Media and Publishing - Elearning - Ideal for Businesses With Revenue $ 1m- $ 25m Annually - Mobile App - Saas - Streaming Media Elite Contact Vendor for Pricing It includes: - Business and Professional Services - Consumer Goods and Retail - Digital Media and Publishing - Elearning - Ideal for Businesses With Revenue Over $ 25m Annually - Mobile App - Saas - Streaming Media Value for money 4.4 (45) 4.4 Based on 45 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (47) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (47) 4.6 Based on 47 reviews ## User reviews Overall rating 4.6 Based on 62 reviews Filter by rating 5(42) 4(17) 3(0) 2(1) 1(2) Mentioned topic Sorted by most recent Eugene S. CEO Health, Wellness and Fitness ### "We Paid 40% More Than Expected Due to Hidden Terms" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 July 23, 2025 While the product works and solved our billing infrastructure needs, the commercial side of the experience was disappointing. We trusted the pricing model we discussed during negotiations, but missed fine-print terms that had a major financial impact. As a result, we feel misled and overcharged. It left us with a working platform — but a broken relationship. Pros The platform is technically strong and reliable. It handles subscription billing well across multiple environments, and the interface is user-friendly. Features like automated dunning and card updater were helpful in reducing churn. The integration process with our stack was smooth, and their documentation is decent. Cons Critical pricing terms were not clearly communicated. We agreed to what we believed was a simple consumption-based model, but were later hit with large surprise overage invoices due to a hidden transaction limit and per-transaction fees. These fees were never discussed in the commercial proposal or calls — only buried in one follow-up email and the final legal contract. Our trust in Recurly was compromised, and the actual cost ended up more than 40% higher than we anticipated. The team pointed to contract wording rather than honoring the spirit of the agreement. Alternatives considered [Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) [Paddle](https://www.capterra.com/p/173382/Paddle/) [Chargebee](https://www.capterra.com/p/131433/Chargebee/) Reasons for choosing Recurly We chose Recurly because it offered a consumption-based pricing model that aligned with our growth projections. The platform looked mature, supported multiple environments, and the sales team was responsive and flexible during negotiations. Compared to alternatives like Chargebee and Stripe Billing, Recurly appeared to offer more flexibility and clearer revenue-based pricing. Unfortunately, some critical pricing terms were not transparently communicated, which affected the overall value we received. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Paul B. Customer Experience Manager Sports ### "Recurly, for a serious and solid subscription based business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2025 Having used it almost every day in the past 3+ years I can say I am satisfied from both the core feature, subscription and invoicing management, the support, the fact that also when dealing with difficult to identify issues, like double charges or the 3-D Secure Authentication issues, they are striving to get it solved. No matter it is days, months or even years, they are on it until they get to a solution. So if there are still some hiccups here and there, we know we can count on Recurly, they'll get them sorted, sooner or later. Pros Efficient, reliable, highly customizable, good support, ah, I was supposed to say only one thing, but, there are really more than a few. Sorry Recurly, you're doing great! Cons The automatic logging out. Having to use it all day long, I know that I can relog in from 5 to 12 times per day. Ok security, but give me a break, please. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Carla M. IT Manager Hospital & Health Care ### "Recurly Is Effective and Accurate to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2024 The experience I have with Recurly is incredible. Pros Recurly is the most reliable solution for managing our recurring bills. The reliability of Recurly makes it a top solution. Cons I am impressed by the powerful features of Recurly. Recurly is flawless. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PW Paris W. Head of sales Computer Software ### "SaaS business payment links" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 31, 2024 Pros We use recurly to sign up new customers for their subscriptions. Our customers are based all over the world and Recurly makes it incredible easier for them to sign up, process discounts, agree to our terms and automate renewals. Cons No real negative feedback, the system works well. UX could be imprved slightly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Alexis S. CSR Consumer Services ### "The top solution for recurring billing." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2023 We take the privacy of our clients' personal information seriously, and our billing procedure is meticulous. Recurly has excellent settings/configurations that let users just access the information they require and limit access to the information they do not. Recurly has significantly improved how we handle billing. Pros It's incredibly easy to use once you know how! In essence, getting all the information I need only requires one or two clicks on my part. It's also a huge plus that the records are time and date stamped because it makes it simpler for me to search up the data I need to access for payments and billing concerns. Cons Recurly's need for us to generate new passwords every sometime is the one thing I really dislike about it. The rest is flawless. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2023 We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle. If there's something we can do to improve your experience, above what you've indicated above, please let us know! JM Jane M. Customer Service Representative Apparel & Fashion ### "Definitely recommended for billing." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2023 Overall highly recommended for companies that would have to do with billing, this is the place to be. Pros That everything from creating an invoice to processing payments and refunds are within a few clicks away. Cons That we needed to keep updating password from time to time. It just doesn't make a lot of sense. For security, yes. Not a lot for user convenience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2023 We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, other than the password updates, please let us know! DL Drake L. Customer Service Representative Telecommunications ### "“You will never go wrong with Recurly”" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 6, 2023 Though Recurly is kind of expensive but I would say it’s worth it!! I would highly recommend this tool if you are planning to have a subscription based services. Pros It’s a user friendly tool, and it is very easy to navigate. Recurly has saved me many times especially in locating our member’s invoices and charges where I am no longer ask for help with our team leads beacuse the information provided are clear and concise. Cons There were times that we experienced delays when processing a refunds and it was not reflecting real time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2023 We work with customers worldwide, and we especially love celebrating with our customers as they grow. Congratulations. We appreciate you've taken the time to share your experience with Recurly. JM Jordan Mark B. CSR Outsourcing/Offshoring ### "Recurly, your #1 partner when it comes to billing and subscriptions with your business! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2023 The ease of use and the easy to navigate user interface of Recurly is really great as not all platforms offers this kind of experience nor accessibility. I also love how I have never once experienced the website being down and it is always responsive, so helping customer's real time with this tool is just something I cannot get enough off. Pros The records being detailed with their date and time is also a huge plus as it helps me look, investigate or keep track of what I need to pull up for payments and billing concerns. Cons The only thing I really dislike about Recurly is that, I get logged out automatically after being idle for 5 mins. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2023 We work with customers worldwide, enabling the full subscriber lifecycle—and we love that it's working out well for you! If there's something we can do to improve your experience, please let us know! HM Heather M. Customer Service Representative Consumer Services ### "Billing made easy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2023 Overall, Recurly is a very helpful and organizational software for billing and purchase concerns. Pros I particularly liked the transaction feature, where you can check the status and errors of the card on file or before it gets saved in the system. It gives you precise information about the error you are encountering and a suggested solution. Also, it has a lot of other features like the card update tab, activities, and the list of orders/invoices. Cons What I like least is the automatic log-out feature if you're idled for more than 15 minutes, the software's security system. It's not a big deal but it gets inconvenient sometimes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2023 We appreciate that you've taken the time to share your experience with Recurly. We work with customers worldwide, enabling the full subscriber lifecycle; and we especially love celebrating with our customers as they grow. Congratulations. If there's something we can do to improve your experience, please let us know! AN Anonymous User Customer Support Team Lead Computer Software ### "Recurly is a good choice for online subscription billing and management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 13, 2022 Overall, Recurly is an easy to use subscription billing and management tool. From a support representative perspective, it allows me to service my customers and provide information without assistance from the Finance team for general billing inquiries or issues. I recommend this software for recurring subscription products/services. Pros Recurly is simple to use and configure. As a support representative, it is easy to review customer billing information, subscription(s), and coupons or discounts as well as make changes as needed. I like that there are hosted account and billing management pages that can be provided to allow a customer to update their information without having to login. Cons As a non-admin user, I am restricted to some of the data I need to support my customers such as the ability to view add-on products and reports detailing which products were sold and to whom. Perhaps this is merely a configuration my company has decided to enact versus default access based on user type. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2023 Sounds like Recurly is working for you. We love celebrating with our customers. Thanks for letting us know! [View all Reviews](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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