# Page 3 | Recurly Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Recurly the right Subscription Management solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122700/Recurly-Subscription-Billing/reviews

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Recurly

4.6 (62)

[View alternatives](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Recurly

## Showing most helpful reviews

Showing 51-62 of 62 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DS

Daniela S.  
CSM  
Computer Software  
Used the software for: Less than 6 months

### "Recurly"

October 3, 2019

5.0

Pros

In general is pretty good, easy to search the clients and have an overview of the clients.

Cons

I always gets lost in the invoices and payments, I don't feel like it's very clear. Also, on top when you check how much a specific client pays for it, it shows the full price without considering the discounts they might have. So you basically need to check the discount and recalculate it. Also, it would be nice as a user be able to have more reports by the accounts that are about to end a discount period for example

Review Source

Response from Recurly

February 1, 2023

We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide, constantly innovating. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might check our documentation to see how features like discounts have improved.

SJ

Shania J.  
Assistant manager  
Restaurants  
Used the software for: Less than 6 months

### "Awesome"

June 27, 2021

5.0

It's ok not used it much . . But will be using it alot more

Pros

Very up to date . Keeps everything for you does your inventory nightly paperwork hyst all time the best

Cons

Nothing everything is absolutely great keeps everything together and theres no paperwork you have do because

Reason for choosing Recurly

Friends .mentioned it

Review Source

Response from Recurly

February 1, 2023

We appreciate you've taken the time to share your experience with Recurly. We work with customers worldwide and love celebrating with our customers. If there's something we can do to improve your experience, please let us know.

VR

Verified Reviewer  
Customer Success Champion  
Computer Software  
Used the software for: 2+ years

### "Recurly is wonderful!"

May 3, 2019

5.0

Pros

I love how easy it is to help customers out by checking on their accounts and helping them with any billing related issues. It's really so wonderful to use!

Cons

Not much really! It's super easy to use and they never have any issues.

Review Source

Response from Recurly

February 1, 2023

Thank you! We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, please let us know.

NG

Nick G.  
Implementation Coordinator  
Hospitality  
Used the software for: 6-12 months

### "Recurly to centralize your subscription billing"

October 9, 2018

4.0

This software is used to keep track of billing for our customers. We also use it to keep track of who is active and who is inactive.

Pros

I really like how this software keeps track of all your subscriptions and your balance.

Cons

I least liked the renewal bot and find that customers are having their canceled subscriptions automatically renewed by the renewal bot.

Review Source

Response from Recurly

February 1, 2023

We appreciate you've taken the time to share your experience with Recurly. If there's something we can do to improve your experience, beyond what's listed above, please let us know. You might also check the documentation to see how renewal features have improved.

David C.  
Founder  
Internet  
Used the software for: 1-2 years

### "null"

April 28, 2016

5.0

Review Source

JK

John K.  
Controler  
Legal Services  
Used the software for: Less than 6 months

### "New miserable experience"

January 11, 2019

1.0

Regret selecting this product for use. Go with a firm that will provide customer support that will actually help you.

Pros

Yet to find a feature I like. Still trying to work through simple setup with Recurly. Maybe one day it will be setup - losing money every day because of bad support.

Cons

Terrible on-boarding support. Wish Recurly had a better customer service team that would help setup the product. I just get a run around that they don't have the correct information even though all other providers said that is all the information needed.

Review Source

Response from Recurly

February 1, 2023

We appreciate you've taken the time to express your concern. It appears we've fallen short. Recurly provides a subscription management platform for 2200+ businesses, and we wish you well.

EE

Eric E.  
Director of Operations  
Computer Software  
Used the software for: 1-2 years

### "Easy-To-Use Interface, Lacks Some Seemingly Intuitive Features"

July 18, 2016

4.0

Pros

The product was easy to navigate and had a very short learning curve.

Cons

The software was missing some functionalities that I would think would be standard with a billing and payment oriented software. The billing periods/cycles were not easily customizable. Ensuring that a recurring billing subscription did not renew also seemed to be more difficult than it should be.

Review Source

LS

Lauren S.  
Accounting Supervisor  
Computer Software  
Used the software for: 1-2 years

### "Serves it's purpose"

February 27, 2018

4.0

Pros

\- easy to navigate portal - easy to connect to payment processor - easy to run reporting - one single report includes all necessary information to summarize monthly bookings

Cons

\- doesn't have a ton of functionality, portal is fairly basic - best for small business due to limited functionality

Review Source

LC

Linh C.  
Business Development Specialist  
Computer Software  
Used the software for: 6-12 months

### "null"

July 21, 2017

4.0

Review Source

HD

Heather D.  
Director of Marketing  
Retail  
Used the software for: 6-12 months

### "I am a fan"

August 4, 2015

4.5

Pros

I enjoyed recurly! Easy, fast and not hard to learn. I would def recommend to a friend or colleague.

Cons

Cant think of anything right now. Which I say is a very good thing.

Review Source

MP

Mateusz P.  
Co-founder  
Internet  
Used the software for: Less than 6 months

### "Great way to manage subscription payments"

July 11, 2018

5.0

Pros

An effective way to manage subscriptions payments without large commissions, easy coupons/credits creation.

Cons

Could be more user-friendly for software's beginners. Would be great to see a tutorial on how to use a software.

Review Source

JH

Jon H.  
  
  
Used the software for:

### "Super easy to integrate and manage"

October 30, 2015

5.0

As a SaaS company, we'd rather focus on our service, not wrestling with billing software. Recurly makes it easy to plug subscription billing into our product without worries.

Review Source

Response from Recurly

December 11, 2015

Thank you Jon. We love having you as a customer!

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