DaCast

DaCast Streaming-As-A-Service


4 / 5
44 reviews

Who Uses This Software?

DaCast serves small to medium size businesses that want to get complete control of their online video, both live and on demand, through a white label player that they can embed on their site.


Average Ratings

44 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Pricing Details
    Starts at $19 per month. Possibility to get a more advanced plan.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • DaCast
  • www.dacast.com/
  • Founded 2008
  • United States

About DaCast Streaming-As-A-Service

DaCast is the first online video platform with a complete SaaS (Streaming as a Service) approach. It offers a suite of features through cloud computing that include high definition live broadcasting, on demand video and paywall integration. Paywall integration is handled by a unique payment system inside the player and generates viewer login details. The platform is white label, allowing companies to build their streaming needs on top of DaCast and embed on their site with no ads.


DaCast Streaming-As-A-Service Features

  • Analytics
  • Brand Overlay
  • Bulk Uploading
  • Closed Captions
  • Mobile Screen Support
  • Privacy Options
  • Social Sharing
  • Video Looping
  • Video Streaming

DaCast Streaming-As-A-Service Reviews Recently Reviewed!


Overall, a Very Good Organization with Excellent Customer Service

Nov 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The pricing structure is probably the best thing about DaCast. It's affordable (unlike many of their competitors), and their customer service is top notch. My rep usually gets back to me within an hour after I e-mail him, and their tech support people are always available to chat regardless of the time...and they are very helpful. If they can't resolve a problem, they send it to their higher-ups and it gets taken care of pretty quickly.

Cons: Some of the CDNs have buffering issues depending on where they are, but they seem to have repaired these over the past few months. The analytics reports have also been a problem in the past, but they too seem to have been remedied of late. The PPV on demand interface is a bit cumbersome and difficult for some non-tech-savvy customers of mine to navigate. That would be the only issue I wish DaCast could simplify...it's a really big deal to log in once an account has been created and they don't allow for users to change their passwords - if forgotten, DaCast issues them a randomly-generated new one and they are difficult to remember. I also don't like the fact that clients must wait until an accumulation of $100 or more via PPV sales is reached before they can transfer funds from DaCast...and the first transaction takes 35 days. That is ridiculous.

Overall: I am very happy with the streaming quality and the reliability now that they have most of the issues worked out. It is the best value for the money spent and I expect to remain with DaCast as long as my programming continues to stream on the Internet.

Vendor Response

by DaCast on November 29, 2018

Hello Stu, thanks a lot for your review, and thank you even more for your comment, we are always eager to improve and will consider it!
Happy streaming.

Best Service Available

Oct 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We don't broadcast often, but when we do, we need to know that our CDN is solid with little chance of dropping. DaCast has proven their reliability, to us. We started with them when they first came on-line. Back then, there were little hickups as would be expected. In my opinion, DaCast is superior in every way to all other similar services. We did a week long broadcast recently, and had zero drops! Those were 12 hour days and not one drop. That's amazing.

Setup is easy and quick. I setup a new broadcast channel in about 10 minutes and was testing the broadcast. We use Wirecast and DaCast is simple to interface with it.

Support is available via chat and is pretty quick to connect and help you. That's huge when you're in the middle of a broadcast and need help.

Cons: The only con is in setting up overage protection. You can select it, and it appears that you have it, but you might not actually have it and there's no way to know that you don't. Until you go over your allocated bandwidth.

Overall: I've checked out virtually all other services. They all have their pros and cons but I've found DaCast has far fewer cons. Pricing is the biggest difference. DaCast is actually affordable for any kind of broadcast and combining that with the solid reliability puts DaCast way ahead of the rest. We continue to check the other services, as the years go by, but we keep coming back to DaCast. There's just no reason to go anyplace else.

Vendor Response

by DaCast on October 08, 2018

Hi Kent,
we appreciate your review and it is always a pleasure to do business with you. Hopefully we can optimize the overage protection soon enough so your streaming experience becomes even better!
Talk to you soon.

A Great Streaming Solution

May 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We provide 24/7 streaming to a wide audience internationally as well as in the USA. We had a streaming provider that began to be too costly for what we did as a non-profit organization. So in our search for a better provider, we found DaCast to be the best solution for our needs at a great rate. With flexible plans based on bandwidth, and the ability to make unlimited events, for us, this works great! Now we can continue to make our 24/7 streaming available to our audience thanks to DaCast.

Cons: The only thing we did not like was that DaCast did not have their own broadcaster box to connect to our Sony Camera to stream directly from our camera to the live event. We had to use our computer to stream and eventually found a third party broadcasting box solution that integrates with DaCast streaming service.

Overall: We have had a great experience with DaCast streaming as a service. From our 24/7 streaming to our occasional LIVE event broadcasts, we find that DaCast helps to supply our needs for streaming to our audience. The customer support with DaCast has been excellent, with quick responses and very knowledgeable to help us troubleshoot and get things set up when we started the service. Overall, we are thankful and grateful for this service and support team.

Vendor Response

by DaCast on May 02, 2019

Hello Lawrence! It is great to read your review, I really appreciate the fact that you have a full use of our 24/7 support. DaCast will keep on supporting you and provide you with a scalable solution at the best prices!
Best streaming.

I am very satisfied with Dacast

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The service is very good, no issues, good qualities of video.

Cons: The service is only based on data consummed, it will be nice to also have a part of a service based on the numbers of users connected simultaneous. No promotion at the end of year like this.

Vendor Response

by DaCast on November 20, 2018

Hi Kenfack,
Many thanks for your review. Have you tried our real time analytics feature that gives you the number of simultaneous views on your video content? Feel free to contact us if you mean something else, we would be happy to take your advice into account.
Talk to you soon!

Capterra loader

The Pits TV

Sep 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We started using DaCast just over a year ago and I cannot fault the product for reliability and ease of use. I find the prior comments are a true reflection on just how good this product is. Its stable, its fast and it works very very well. We streamed over 40 events over the last year with no glitches or issues from our outside broadcast vehicle. We strongly recommend to the people who have not posted favorable comments to take a very close look at their set ups before tagging the blame to DaCast. Although I have used the online support, I found that their level of expertise is not ideal, but have brilliant contact.

Cons: the only concern I have is it really does require multiple currencies as dealing in U.S Dollars doesnt work to well where we are from. However, I understand that this is being worked on as we speak.

Overall: DaCast has allowed us to deliver content to people from al over the world in a very reliable way. I had used another provider but they were short of terrible. Big ups to the team from DaCast!!!!!

Vendor Response

by DaCast on September 26, 2018

Thank you Jason for this review, we will let you know as soon as multiple currencies is available. Talk to you soon!

Happy Broadcaster!!!

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software allows me option in monetizing my streaming or PPV

Cons: Not much, but if there was an improvement I would say, "The Promo Code Process"

Simplify

Overall: Over all since signing up with Dacast my business has grown, I have more options and my personal wireless software works excellent

Vendor Response

by DaCast on May 06, 2019

Hey Michael!
Pleased to read your review. Thanks a lot, and be sure that we are taking your point about the promo-code! We will try to improve it in a recent future.
Happy streaming!

Amazing platform

May 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use, affordable, stable and support is always ready to provide assistance

Cons: I would suggest only few modification on user interface (website) in order to have the most useful options in a single page.

Overall: I'm using it for 3 years now and I'm fully happy with DaCast! Value for money is the best that I was able to find, setting up only took few minutes and I'm using it for streaming TV program for 3 years without any problems.

The whole package

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Intuitive controlpanels and very easy to set up with support for practically everything that streams. Dacast has had no downtime we can remember either. Customer support 24/7 and extremely helpful. The customer support went above and beyond for us one day helping us with encoder software, which they don't have to do.

Cons: There is a big gap between their low data plan and medium data plans, specifically something targeted at people who stream alot but doesnt monetize their streams.

Overall: We're streaming network cameras in a ski resort, live 24/7.

Vendor Response

by DaCast on January 22, 2019

Hi Jostein,

Thank you for your review. We have noted your comments about our different plans and we are going to make some changes this year on this.

Happy streaming!

Best Service Out There

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What I liked the most about this service was the ease to install and daily use. Program dashboard is clear and easy to understand.

Cons: Very little that is bad. Sometimes maybe only 3-4 times in the 2years I've had the software or service has it not streamed successfully.

Overall: The service has been great for our school. We are able to broadcast seamlessly our morning announcements. Our teachers are happy and the students are enjoying the news in the morning.

Vendor Response

by DaCast on November 19, 2018

Thank you very much Marie for your review, we are very happy to contribute to the well-being of your teachers and students.

There Are Better Simpler Products Out There

Feb 05, 2019
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: I liked the fact that DaCast allows streamers to add a Paywall option.

Cons: The software is advanced and requires additional downloads. Not very user friendly. If you're testing the free trial, don't even try to add a PayWall option. There is no payout option. Payouts are only provided for subscription customers. Was too complicated for our teams budget. We would get the same desired effect using more Audience-Friendly platforms (Facebook Live, Livestream). Have tested other options, and this was by far the most complex with the least benefit.

Overall: Too much time/resources spent for the value. Would not recommend.

Vendor Response

by DaCast on February 15, 2019

Hello anonymous reviewer!
I am very concerned about your review, as I do not believe you have spent enough time on our platform (our free trial being only 30 days) to get a hold on it.
For your information: unfortunately we do not have a payout option for our free trials, that is mainly to prevent frauds. As a free trial is by its essence, free, we cannot take the risk of people streaming and making pay for a fraudulent content without our approval! Hope you understand :)

Also, not true, DaCast is a 100% SAAS software and you do not require any additional download.

I would really enjoy understanding what you need the streaming for. As Facebook Live does not have a paywall feature, as Livestream is pricing more than we do (their paywall is costly and is an additional download), and as you look to have a tight budget, do not hesitate to give us your exact needs, so we can discuss it and see how we can help.

Best streaming!

Lowered video streaming costs and improved quality with DaCast

Dec 14, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The cost of DaCast is much lower than other video streaming CDNs. Instead of a high monthly rate, we buy streaming data usage each year, and haven't gone over our data rate. For organizations that need a private streaming solution, DaCast is a great option.

Cons: The delay is higher than with YouTube. We experience about a 45 second delay on the roundtrip from our encoder, up to the cloud, and back to the streaming player. For most things we do, this hasn't been a problem, just something to be aware of.

Overall: Low cost video streaming solution

Vendor Response

by DaCast on December 15, 2017

Hi Erik,
Thank you for your review, we enjoy doing business with you! Please note that we have a low latency streaming solution available (10s latency in average) starting Pro plans and above. Feel free to reach out to your account executive to discuss it if you're interested (we have on-going promos so that could be a good timing).
Have a great week end and talk to you soon.

Elise
Product & Marketing Manager

We love DaCast

Sep 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: DaCast has allowed our business to scale our live streaming needs to 100 schools across the state of Nebraska.

Cons: Nothing at the moment. Everything we've had issues with has been fixed immediately.

Overall: Their service is amazing. Always available when we need it.

Vendor Response

by DaCast on October 03, 2018

Thank you Taylor! Always a pleasure to work with you :)

A great partner to work with!

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A dedicated team who is working hard on making life easier for the content owners.

They offer a very simple and intuitive platform where you can easily start streaming your event or video across all platforms and devices. The integrated Paywall is another plus as you can start monetizing your content in no time.

Last but not least their pricing structure is straight forward and flexible enough so that can be used by everyone, from very small publishers to big clients who have daily live streams with a big audience who expect nothing but the best in quality.

Cons: Can't think of any since their support team is doing a great job in helping with any issues a client comes through.

Overall: Best value for the money. Kudos to the great team.

Vendor Response

by DaCast on January 10, 2019

Happy to read this review, our team is working hard to help our customers 24/7 :)

Good solution for any TV channel

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy and fast setup. And also affordable prices.

Cons: Sometimes difficult to login to watch, if system is on subscription based video.

Overall: Overall I'm happy

Vendor Response

by DaCast on September 28, 2018

Thank you for your review David!
Regarding our subscription system, we are currently upgrading it so you should have a good surprise very soon :)

Best video streaming experience

Dec 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Backend has various facilities and easy to use as per admin prospective whereas streaming is very fast and happy with the performance

Cons: I don't find anything,we need to think again

Overall: The overall experience is amazing and I will refer others..one of the best thing it is very reasonable and value for money

Vendor Response

by DaCast on January 03, 2019

Hi Anant,
Thank you for your review, happy to read it and to keep working with you on the growth of your business. Happy streaming !

DaCast Web Conferencing Review

Nov 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is easy to use and setup. The real-time data feedback is helpful during streaming as well. Customization players and making it easy to embed on our website has given a good end user experience.

Cons: Clients sometimes randomly drop connection on Sunday AM services, but some still stay connected.

Possibly not enough storage space with our plan so may have to store recorded services elsewhere or delete old ones.

Overall: Overall it's positive and worth the small amount we're paying - We like the ability to embed, customize, and analyze that a "free" service wouldn't provide.

Vendor Response

by DaCast on November 20, 2018

Hi Phill,
We are grateful to hear you're happy with our services. If you have any additional suggestions that would improve your experience, please share them with our support team and we will take them into account. Happy streaming!

Capterra loader

A great service at a competitive price

Sep 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: DaCast is definitely the ideal solution for those who want to do serious streaming, has an infinite number of solutions, assistance is excellent, and I've never had a problem, uploading videos is very simple, create a live channel too. Recommended

Cons: Sometimes I notice that loading the control panel is slow

Vendor Response

by DaCast on September 25, 2018

Thank you Giuseppe, it is always a pleasure to work with you.

Good techno and support

Sep 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:

Dacast is a robust and scalable solution, which in our case allows us to ensure high quality webinars. The most important point for our team is the technical support, because we made custom developments, so we often asked questions to the Dacast team.

Cons: we are using an encoder to run Dacast. this encoder proves to be relatively complicated to manipulate.

Vendor Response

by DaCast on October 03, 2018

Thank you Pierre-Henri for your review.
Please let us know which encoder you use so we can see if we have any additional material that could help you. Talk to you soon!

Successfully been using the platform for several years now as value-add service to my clients

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As someone new to live streaming events nearly 3 years ago, I found Dacast to be the right tool to help me on my learning curve. It's easy to implement and their customer service (chat only for our plan, but responsive and helpful) has been indispensable. I now work with clients to get their events and content broadcast live and it been a win-win for my small business.

Cons: As a small business with no streaming experience, the initial set-up required a bit of homework on my part to understand different components of the process. Though not available when I was getting started, their blog posts from recent years help fill in those gaps that others might have.

Overall: Increased client satisfaction

Solid live streaming solution which could be easier to use

Apr 25, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Could be a great solution for many organizations looking for an HTML 5 device agnostic solutions that offers low-latency streaming . The ability to add a paywall is very cool, but not something I tested in the trial or would use in my industry. But can see it being an amazing option for webinar creators.

Cons: Being a live streaming profession this wasn't much of an issue for me, but the software is not something I suggest for a newer streamer. Or at least it will take some time to get used to it. I tested it when evaluating other streaming platforms and there are certainly more convenient and easier to use solutions.

Vendor Response

by DaCast on April 26, 2019

Hello dear user!
Thank you your very professional point! It is great to hear that. We also are taking your "Cons" point in consideration as we are currently working on a future and better User Experience for our platform!
Thanks a lot.

Good Product

Oct 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I enjoy most about DaCast is simply that ti works as promised. We had not glitches the first time we used it, even though we purchased it and used it less than 24 hours after the purchase.

Cons: I had to use 3rd party software to make it work. An all in one type of system would have been nice.

Overall: We offer streaming now even though there's not as much call for it as we had hoped.

Vendor Response

by DaCast on November 29, 2018

Hi David.
Many thanks for your review! We always appreciate it.
Happy streaming to you!

We work with Dacast for over a Year sadly the streaming is poor now

Jul 23, 2018
1/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: Excelent Support, nice platform and easy to understand, great features that can be a really good tool.

Cons: Even with all of the features the streaming experience has been so poor lately, for that price you expect stability and quality transmission but none of that happens. If you are looking for stability reliability and quality, sadly this is not the option for you right now. There are another options for less price that covers all of those needs.

Overall: Few months ago it was really great but lately the streaming service has been decreasing in quality.

Vendor Response

by DaCast on July 27, 2018

Hi Alejandro,
It is unfortunate that you did not contact your account executive or our 24/7 support team to report your issue as we have no record of it.
We would have been very happy to help and solve your issue. It is too bad that you will not get a chance to try out our new features coming up but if you change your mind, let us know and we will make sure you can try all of them.
Good luck with your future streaming events!

Church stream

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Fairly easy to install and operate the system.

Cons: Seems stream is not always reliable for watchers.

Overall: Pretty good!

Vendor Response

by DaCast on November 29, 2018

Hello Jeremy.
Thanks a lot for your review. We will be happy to offer you support any time your viewers are struggling!
Best streaming to you.

Feature rich platform

May 08, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Affordable and has all the features I needed to expand my business model

Cons: in the beginning, support was limited but has greatly improved.

Vendor Response

by DaCast on May 09, 2019

Hello Michael! Thanks a lot for your review, we will keep working on our support so can keep seeing an improvement!

Great Service. Fast Customer Support!

Oct 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is easy to get the hang of. Everything is easily identifiable. After going around the site for about 10 minutes, I was able to quickly locate specific functions that I needed for my live stream.

Cons: If anything, just UI appearance. But no problems at all with the service itself.

Overall: What stuck out to me the most about DaCast was how fast Customer Support got back to me. Within 4 minutes, DaCast replied to my troubleshoot problem and within 15 minutes, the problem was fixed. That was very satisfying. Everything is very straight forward and it's all a matter of copying and pasting. For someone who doesn't. As for the price of the service, it's very reasonable. Definitely worth paying for to suit live streaming needs.

Vendor Response

by DaCast on November 29, 2018

Hi Jordan.
Always a pleasure to read a review talking about our support. Many thanks to you!
Happy streaming!

Paid 499 dollars and haven't been able to upload a single file......

Mar 02, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing, as I can't get it to work. It's probably easier if you only have to upload small files. The customer support is fair, you do get a response although sometimes the "copy/paste" response that does not quite adress your issue.

Cons: You would think that uploading a file should be a fairly easy task, but uploading files bigger than 2GB proved to be a FTP nightmare. If you need to upload large files, stay clear of DaCast it's a total waste of money. Pay a little more for an alternative that actually works.

Vendor Response

by DaCast on March 15, 2018

Hi Ignace,

We are disappointed to hear your frustration. However, as mentionned in one of your email, this upload issue got fixed and you could upload video on our platform.
Please do not hesitate to call your account executive or contact us via our 24/7 support chat if you encounter any other issue.

In the meantime, happy streaming!

Good service.

Nov 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It does what I need. Does hls stream and also rtmp pay per view.

Cons: The pay per view login could be a little slicker looking - it looks a little amateurish. It would also be good if I could simply do replays.

Overall: Good - does what I need and is at a good pricepoint. A couple of things could be polished.

Vendor Response

by DaCast on November 20, 2018

Hi Colm,
Thank you for your review. Please note that we are working on a new paywall and the live recording feature is being re-worked. Feel free to share any new suggestions of things to be polished on the platform, we will do our best to work on all of them.
Happy streaming!

Avoid this company at all costs is my advice from our experience.

Oct 12, 2017
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Cons: There videos don't play properly and doing business with them cost us a lot of money. They refused to refund us after we cancelled our account and prepaid for the year. They took our money and did not rectify the problems, therefore they did not offer the service they promised.

Overall: We received absolutely no benefits from this software. It is problematic and they don't know how to fix it. Doing business with Dacast has only cost our company a lot of money and time. I would recommend avoiding them at all cost.

Vendor Response

by DaCast on October 13, 2017

Hi James,

We encourage all our customers to fully take advantage of the 30 days free trial to test our platform to make sure it works properly on their end.
We are very flexible with all the features available on the DaCast platform to make sure all of our customers' needs are met.

It is very unfortunate it did not work out on your end.

Best regards,
The DaCast team

Spencer's Review

May 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love being able to pay by event rather than month to month.

Cons: I really wish I could incorporate captioning. I wish the latency was faster. I also wish the adaptive bit rate streaming was better.

Vendor Response

by DaCast on May 08, 2019

Hey Spencer! Thanks a lot for your review.
We take the point on your comments, we are always working on ways to improve our service!

DaCast live streaming service

Nov 28, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was looking for a CDN that provided a reasonably priced starter package, that would support multiple channels while offering reliability. I found the help and setup guides generally comprehensive and clear. Support was available online to assist with setup and the service worked as described.

Cons: There is a significant latency - about 30 seconds - between live action and the stream. Not a problem for viewers, but as starting a stream can take a while, it can be a long time to wait to view your own transmission to get the reassurance that all is working. It would be a bonus if there was a chat facility or other way to get feedback from viewers.

Overall: Streaming training courses for students that are unable to attend in person.

Vendor Response

by DaCast on November 30, 2018

Hi Brian,
Thank you for your review! I invite you to try our new complete and affordable low latency streaming solution that will reduce your latency to 10s or less.
Regarding the chat, we are taking it into consideration and will keep you posted.
Happy streaming!

CDN services

Apr 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It works consistently and to multiple devices.

Cons: Customer support could be faster, but it is thorough.

Overall: We provide custom remote encode services. Dacast provides an excellent and reliable delivery platform.

Vendor Response

by DaCast on April 25, 2019

Hello Hank!
Thanks a lot for your review. We will definitely keep on the good work on our support side!

Easy to use and with the best support team

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 3 different things:

Simplicity : Dacast streaming platform is very simple to use. I have not been using them for a long while (5-6 months) but I know now all the different features of their software. I was able to stream several events from my association on our website and on the social media platforms.

Excellent support : As I was starting to stream, their support team was extremely helpful every single time. You can talk to them, send screen shots, and they respond very fast.

Price : As I was looking for their competitors, I did not see any other well priced services like Dacast. The first plan price is perfect for my use.

Cons: So far I have not seen anything I disliked.

Overall: There were people we could not reach - audience / families that were not able to move in order to see the events.

We managed to please them, grow our audience, all through our website.

Vendor Response

by DaCast on September 13, 2018

Thank you!

My experience with this company was terrible. I believe it is a scam. I do not recommend.

Feb 05, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: This company advertises a way to monetize videos. They charge a monthly fee, and they take a cut of each fee that you charge your customers. The only way to contact the company is through online chats, and you cannot actually speak to a person.

Vendor Response

by DaCast on February 06, 2018

Hi Lisa,

We are disappointed to hear you were not happy with our service. As a reminder, our starter plan does not give access to phone support nor to the paywall, as mentioned on our pricing page.

With that said, you still received access to:
-a number of phone calls in addition of the 24/7 live chat support and emails
- Exclusive access to the paywall which is usually only applied to pro plans and above. This was an exclusive gesture to let you test the paywall and see if it suited your business.

Regarding our paywall and transactions fees:
- We do not charge to use the paywall, it is included in all plans starting pro plans and above.
- We simply apply a small percentage fee to each transaction, as mentioned on our website. This percentage remains the same no matter the number of transactions you get.

Thank you

Great platform for beginners

May 13, 2014
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: I have been using DaCast for my lectures and it has been great so far. I started broadcasting my lectures on the site without any hassle. I wasn't sure how many people were gonna sign up for my content so I started off with their Pay As You Go plan. I used that plan for couple months and when I knew that I was happy with the service and wanted to stay with them, I upgraded to their monthly plan.

Really impressed with DaCast because it easy to use, flexible, user friendly, stable, and great quality.

Vendor Response

by DaCast on January 13, 2017

Thank you Ari! :)

Capterra loader

Quality video with reliable delivery.

Jan 24, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to setup and use. Quality of video with reliable service and understandable pricing.

Cons: Customer service was hard to work with 2 years ago, but has improved.

Vendor Response

by DaCast on January 28, 2019

Hi Tom,
Thank you for taking the time to review our product, we are happy that your customer service experience has improved. Please let us know if you have any suggestions to keep improving your experience with us. Happy streaming!

I use sotware for few times

May 29, 2017
3/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I do not like DACAST service. When you need help - you can only chat them. And when you try to cancel service they do nothing about and charge you. If you had some free use of they product - late on they will charge you.

Cons: I do not like how DACAST treat their customer. I use once Dacast and signed for a 1-year contract. Next year they charge my credit card without my permission and did not return money back.

Vendor Response

by DaCast on October 03, 2018

Hi
Sorry to hear that. Please note we provide 24/7 live chat support for all our customers and phone support for pro plans and above. We also offer a 30 day trial free of charge to allow users to test before purchasing a plan.

Capterra loader

DaCast is a decent CDN for streaming

Jan 23, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer Service is great and always on top of problems with resolutions.

Cons: No Amazon integration. They stated it would be released but was not fixed by the release date.

Vendor Response

by DaCast on January 28, 2019

Hi Brandon,
Thank you for your review.
However, could you please let us know what exactly you mean by the Amazon integration to make sure we are talking about the same thing?

Streaming dream

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The white label player which allowed us to howcase ourselves and not facebook

Cons: The inability to have on offline saved version of what we streamed for a even a short term

Vendor Response

by DaCast on November 29, 2018

Hello! Thanks a lot for your review and your comment.
About your issue, do not hesitate to write on our support website. We will probably find a way to help you get your record offline!
Talk to you soon and happy streaming.

Capterra loader

DaCast is a great scalable streaming solution

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to use on the producer's end and how versatile it is.

Cons: The stream could be more consistent, occasionally I have users report trouble loading until they refresh their browsers.

Overall: I have had a great experience using DaCast and highly recommend it.

Vendor Response

by DaCast on October 11, 2018

Thank you Justin for your review!

DaCast Streaming

Nov 16, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked using the DaCast streaming tool , it was clear and easy to use and the quality of streaming was great.

Cons: I didn't find any Cons while I was using the DaCast Streaming

Overall: I like using DaCast streaming, the quality of the conference was great. defiantly will use it again and recommend it to other.

Vendor Response

by DaCast on November 20, 2018

Hi Eman,
Thank you for your review, it is always a pleasure to read it :)

Good product at a great price

Nov 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, great customer support, and a great price

Cons: There is a learning curve and some of the terminology does not match some of the third party software

Vendor Response

by DaCast on November 27, 2018

Hi David,
Thank you for your review and happy streaming.

Pretty simple

Nov 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm not a technical person at all but once someone showed me how to use it it was fine.

Cons: It's sometjmes hard to find the link to share the stewming

Vendor Response

by DaCast on November 29, 2018

Hi Erica!
Thank you for your comment and review!

Good service

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its functionality and features, especially its low-latency feature and the ability to monetize the webcast

Cons: Entering URL's into our encoder is a little bit cumbersome for the low latency channels.

Overall: Very good.

Vendor Response

by DaCast on November 29, 2018

Hi Pesi!
Thanks a lot for your review, as you might know, we are always working on improving our services, and you will be (one of) the first to know as soon as something new is coming up!
Talk to you soon!

Review

Nov 25, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, easy to set up streams. Good feature set.

Cons: Sometimes slow to confirm save actions. UI could use further refinement.

Vendor Response

by DaCast on November 27, 2018

Hi Hadlee,

Thank you for your review!
We are working on a new UX for the platform that should be online sometime next year, stay tuned :)