DaCast

DaCast Streaming-As-A-Service

3 / 5 9 reviews

Who Uses This Software?

DaCast serves small to medium size businesses that want to get complete control of their online video, both live and on demand, through a white label player that they can embed on their site.


Average Ratings

9 Reviews
  • 3 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Pricing Details
    Starts at $19 per month. Possibility to get a more advanced plan.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • DaCast
  • www.dacast.com/
  • Founded 2008
  • United States

About DaCast Streaming-As-A-Service

DaCast is the first online video platform with a complete SaaS (Streaming as a Service) approach. It offers a suite of features through cloud computing that include high definition live broadcasting, on demand video and paywall integration. Paywall integration is handled by a unique payment system inside the player and generates viewer login details. The platform is white label, allowing companies to build their streaming needs on top of DaCast and embed on their site with no ads.


DaCast Streaming-As-A-Service Features

  • Analytics
  • Brand Overlay
  • Bulk Uploading
  • Closed Captions
  • Mobile Screen Support
  • Privacy Options
  • Social Sharing
  • Video Looping
  • Video Streaming

DaCast Streaming-As-A-Service Reviews Recently Reviewed!


Lowered video streaming costs and improved quality with DaCast

Dec 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The cost of DaCast is much lower than other video streaming CDNs. Instead of a high monthly rate, we buy streaming data usage each year, and haven't gone over our data rate. For organizations that need a private streaming solution, DaCast is a great option.

Cons: The delay is higher than with YouTube. We experience about a 45 second delay on the roundtrip from our encoder, up to the cloud, and back to the streaming player. For most things we do, this hasn't been a problem, just something to be aware of.

Overall: Low cost video streaming solution

Vendor Response

by DaCast on December 15, 2017

Hi Erik,
Thank you for your review, we enjoy doing business with you! Please note that we have a low latency streaming solution available (10s latency in average) starting Pro plans and above. Feel free to reach out to your account executive to discuss it if you're interested (we have on-going promos so that could be a good timing).
Have a great week end and talk to you soon.

Elise
Product & Marketing Manager

Paid 499 dollars and haven't been able to upload a single file......

Mar 02, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing, as I can't get it to work. It's probably easier if you only have to upload small files. The customer support is fair, you do get a response although sometimes the "copy/paste" response that does not quite adress your issue.

Cons: You would think that uploading a file should be a fairly easy task, but uploading files bigger than 2GB proved to be a FTP nightmare. If you need to upload large files, stay clear of DaCast it's a total waste of money. Pay a little more for an alternative that actually works.

Vendor Response

by DaCast on March 15, 2018

Hi Ignace,

We are disappointed to hear your frustration. However, as mentionned in one of your email, this upload issue got fixed and you could upload video on our platform.
Please do not hesitate to call your account executive or contact us via our 24/7 support chat if you encounter any other issue.

In the meantime, happy streaming!

Avoid this company at all costs is my advice from our experience.

Oct 12, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Cons: There videos don't play properly and doing business with them cost us a lot of money. They refused to refund us after we cancelled our account and prepaid for the year. They took our money and did not rectify the problems, therefore they did not offer the service they promised.

Overall: We received absolutely no benefits from this software. It is problematic and they don't know how to fix it. Doing business with Dacast has only cost our company a lot of money and time. I would recommend avoiding them at all cost.

Vendor Response

by DaCast on October 13, 2017

Hi James,

We encourage all our customers to fully take advantage of the 30 days free trial to test our platform to make sure it works properly on their end.
We are very flexible with all the features available on the DaCast platform to make sure all of our customers' needs are met.

It is very unfortunate it did not work out on your end.

Best regards,
The DaCast team

Successfully been using the platform for several years now as value-add service to my clients

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As someone new to live streaming events nearly 3 years ago, I found Dacast to be the right tool to help me on my learning curve. It's easy to implement and their customer service (chat only for our plan, but responsive and helpful) has been indispensable. I now work with clients to get their events and content broadcast live and it been a win-win for my small business.

Cons: As a small business with no streaming experience, the initial set-up required a bit of homework on my part to understand different components of the process. Though not available when I was getting started, their blog posts from recent years help fill in those gaps that others might have.

Overall: Increased client satisfaction

I use sotware for few times

May 29, 2017
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I do not like DACAST service. When you need help - you can only chat them. And when you try to cancel service they do nothing about and charge you. If you had some free use of they product - late on they will charge you.

Cons: I do not like how DACAST treat their customer. I use once Dacast and signed for a 1-year contract. Next year they charge my credit card without my permission and did not return money back.

Vendor Response

by DaCast on May 31, 2017

Hi
Sorry to hear that. Please note we provide 24/7 live chat support for all our customers and phone support for pro plans and above. We also offer a 30 day trial free of charge to allow users to test before purchasing a plan.
If you are charged for a plan and would like a refund, you have one whole month to contact us as stated in our terms and services.

My experience with this company was terrible. I believe it is a scam. I do not recommend.

Feb 05, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: This company advertises a way to monetize videos. They charge a monthly fee, and they take a cut of each fee that you charge your customers. The only way to contact the company is through online chats, and you cannot actually speak to a person.

Vendor Response

by DaCast on February 06, 2018

Hi Lisa,

We are disappointed to hear you were not happy with our service. As a reminder, our starter plan does not give access to phone support nor to the paywall, as mentioned on our pricing page.

With that said, you still received access to:
-a number of phone calls in addition of the 24/7 live chat support and emails
- Exclusive access to the paywall which is usually only applied to pro plans and above. This was an exclusive gesture to let you test the paywall and see if it suited your business.

Regarding our paywall and transactions fees:
- We do not charge to use the paywall, it is included in all plans starting pro plans and above.
- We simply apply a small percentage fee to each transaction, as mentioned on our website. This percentage remains the same no matter the number of transactions you get.

Thank you

We work with Dacast for over a Year sadly the streaming is poor now

Jul 23, 2018
1/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: Excelent Support, nice platform and easy to understand, great features that can be a really good tool.

Cons: Even with all of the features the streaming experience has been so poor lately, for that price you expect stability and quality transmission but none of that happens. If you are looking for stability reliability and quality, sadly this is not the option for you right now. There are another options for less price that covers all of those needs.

Overall: Few months ago it was really great but lately the streaming service has been decreasing in quality.

Vendor Response

by DaCast on July 27, 2018

Hi Alejandro,
It is unfortunate that you did not contact your account executive or our 24/7 support team to report your issue as we have no record of it.
We would have been very happy to help and solve your issue. It is too bad that you will not get a chance to try out our new features coming up but if you change your mind, let us know and we will make sure you can try all of them.
Good luck with your future streaming events!

Great platform for beginners

May 13, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I have been using DaCast for my lectures and it has been great so far. I started broadcasting my lectures on the site without any hassle. I wasn't sure how many people were gonna sign up for my content so I started off with their Pay As You Go plan. I used that plan for couple months and when I knew that I was happy with the service and wanted to stay with them, I upgraded to their monthly plan.

Really impressed with DaCast because it easy to use, flexible, user friendly, stable, and great quality.

Vendor Response

by DaCast on January 13, 2017

Thank you Ari! :)

Easy to use and with the best support team

Sep 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 3 different things:

Simplicity : Dacast streaming platform is very simple to use. I have not been using them for a long while (5-6 months) but I know now all the different features of their software. I was able to stream several events from my association on our website and on the social media platforms.

Excellent support : As I was starting to stream, their support team was extremely helpful every single time. You can talk to them, send screen shots, and they respond very fast.

Price : As I was looking for their competitors, I did not see any other well priced services like Dacast. The first plan price is perfect for my use.

Cons: So far I have not seen anything I disliked.

Overall: There were people we could not reach - audience / families that were not able to move in order to see the events.

We managed to please them, grow our audience, all through our website.

Vendor Response

by DaCast on September 13, 2018

Thank you!