Ingenious Med

Ingenious Med

4.5 / 5 37 reviews

Who Uses This Software?

Ingenious Med serves national and regional health systems, inpatient physician management organizations, and private physician groups employing physicians practicing in an acute care setting.


Average Ratings

37 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Ingenious Med
  • www.ingeniousmed.com
  • Founded 1999
  • United States

About Ingenious Med

Ingenious Med provides a revenue charge capture and practice performance analytics solution that helps hospital systems and physician management companies increase revenue, reduce costs, measure organizational success, and improve care team collaboration. Our physician-designed application is available on mobile and web, and streamlines clinician workflows while providing real-time, actionable insights at the practice and individual provider levels.


Ingenious Med Features

  • Appointment Management
  • Bed Management
  • Billing & Invoicing
  • Claims Management
  • In-Patient Management
  • Inventory Management
  • Out-Patient Management
  • Patient Records Management
  • Physician Management
  • Policy Management
  • Revenue Management
  • Billing Estimates
  • Claim Scrubbing
  • Claims Management
  • Code & Charge Entry
  • Patient Eligibility Checks
  • Patient Payment History
  • Payment Processing
  • Practice Management
  • Remittance Advice
  • Statements & Collections

Ingenious Med Reviews Recently Reviewed!


Using Ingenious Med for a year and the software is not hard at all. Very Simple once I learned

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that if you make a mistake and need to go back to a patient and move them it's easy to do or the physicians can add a note or comment. I play around with the software to see what I can and cannot do and its pretty simple you can't make a mistake because there is always a way that you or someone can fix it.

Cons: The software at times can move very slow and you have to wait or shutdown the software and start over again.

Easy to use software, built in features help you get the most out of your billing & capture charges

May 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, nice reminders to help you bundle diagnosis codes and maximize charges. Also, easy reminders when queries are created and need attention. Prompts help you code correctly the FIRST time to avoid delay in repayment. Also, I like the reports and matrix that are easily generated to show your productivity.

Cons: Sometimes, finding diagnosis codes can be cumbersome but I think this is more to do with the ICD 10 system as opposed to ingenius med.

Overall: Maximized billing codes and easy to view productivity reports.

Streamline and efficient. Use it immediately after my surgeries and no billing is done

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Quick log in, superbill of greatest hits surgeries. Use it immediately after my surgeries and no billing is done.

Cons: They fixed the bug where it would not take you straight to superbill and you would have to go back through census list so better now.

Overall: Ease of use, billing done right after surgery so not forgotten.

use to be great but with new updates kind of messed it up

May 04, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: ease of use, functionality. effective. pretty quick to access it and app also available. you can also restrict and limit access and functions of your employee.

Cons: teh ability to view more then 3 on call schedule in a single day, whcih used to exist before, now with update it has been taken away, basically sound like tryig to fix things thats not broken and end up breaking it

Smart app for patient data

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I enjoyed the ease of inputting data and being able to review it at any time. I found it useful having it on my phone and always available for review.

Cons: The photo option for inputting a patient note sometimes did not line up well and I needed to retake the picture a few times.

User friendly

May 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
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Pros: Software is user friendly. It is easy to navigate. It gives prompts to use higher level of specificity.

Cons: I do not feel there are any cons in using this software, but to be honest, I am not familiar with others in order to compare.

I've always enjoyed working in IM, very few problems. Runs smooth

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I have what I need. Very few problems. I like being able to email providers from the dos in question.

Cons: I really don't have any dislikes. I've used other software in the past and this is my favorite.

Easy to use

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy access with application on iPhone. Like option to do billing quickly and easily. And to look up patient and who has already been billed for.

Cons: I have No cons. I have not had any issues. I do not have any concern about how the system functions

Overall, very positive

May 03, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software make it very easy to look up and enter the diagnosis codes. The layout of the charts is very user friendly, easy to see all dates of service, along with codes and charges on one page. Does not tend to freeze or "crash" the way other systems do.

Cons: It occasionally takes a bit too much time to load screens when switching between screens. In terms of production, tends to slow down coders while they wait for the screens to load. Needs a better was to track production metrics.

Overall: Its much faster to get charts coded and billed vs. paper charts

I utilize the system for quality/readmission metrics and submission to CMS MIPS.

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ability to pull the data by facility, quality measure, and other options to view the data. The readmission reports are excellent.

Cons: There are some limitations to the quality data and we tend to lose quality data for a month when the system is being retooled.

Overall: Quality metrics and physician involvement in their documentation.

Very good to bill

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Can bill from anywhere
Very handy - bill from any smart phone
To know patient censes even off duty days and follow up on them.

Cons: In the recent version - there is no space for comments section (which is there in older version) for billing and coding people, if I want to add anything specific.

Easy to use

May 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The program overall is very easy to use and functional. Easy to code visits and ultrasound charges.

Cons: The process to add diagnosis codes sometimes difficult to find the correct code. The multiple screens to do also can be cumbersome.

I use this at work daily for billing hospital services provided.

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use on the mobile app. I am able to find everything easily. I like the search for adding the diagnosis.

Cons: Sometimes I find the desktop version a little confusing. Honestly, do not use this version very much so it may be that I'm not used to it.

I think the product is great. There are a few features it would nice if it had.

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use for all levels of users. The system is easy to use for both our clinicians and our billers.

Cons: Being charged a high rate to add each adt. The reports could be a little more integrated. We often have to run several reports and combine the data to obtain information that could be contained into one report.

Overall: Our charge lag has decreased. Our providers are no long losing charges. Our billers can correspond questions directly with the providers and the exchange is tracked within the application.

Easy to use mobile features. The desk top features are more advanced and can be confusing at times.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My role is dual, both provider and administrator. Ingenious med makes both tasks easy for billing, tracking, and invoicing.

Cons: The desk top patient addition or bill creator is not as easy as using your smart phone camera and barcode reader.

Overall: N/A

Crosscover, billing and easy way to divide our census between 8 teams.

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: I think the program is easy to use. I like IOS and desktop functionality. I use it for coding and crosscover list and it does what iI need.

Cons: Speed of the product is an issue for me. I sit and wait after each click at times.This has become a big hassle as our census grows

As a hospitalist very easy to manage daily visits and charges

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to log on and post daily visits. The diagnosis search is easy to use and seems comprehensive. Makes posting hospitalist charges very simple.

Cons: When posting diagnoses, pop ups occur with liked diagnoses, which are confusing. Only 4 diagnoses are allowed, so picking the most important 4 is sometimes hard.I haven't gotten familiar with all the functionality, such as sending post discharge notifications, cross coverage, etc.

Overall: Simplifies charge documentation and Census management

Need to develop a better interface to EHR's.

Apr 30, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy for Physicians to use. The coders also like the software, but even with the interface, it requires us to perform re-work.

Cons: It is very difficult to pull reports and data from this software that is meaningful. Interface to EHR needs some work.

Overall: Ease for the physicians.

Easy to use mobile software.

Apr 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Copy bill feature amazing and saves a lot of time. Mobile log in so user friendly. Easy to understand with minimal set up.

Cons: Needs to remember most commonly used diagnosis for each provider. Looking up each time is too time consuming. Update this feature.
Would like fingerprint login.

My experience is, mostly, good. My only complaint is that it can be super slow at times.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to find people in IM Bills and how easy it is to maneuver around the software. I only use it, mainly, to print patients demographic sheets. Other than that, there is no much else I do with it.

Cons: The two things I don't really care for is how slow the software can be, sometimes, and how many steps you have to take to print a demographics sheet. There should be an easy button we can click and it automatically bring up the print screen for us to print the sheet to black ice.

Overall: I don't really get any benefits from this software. It helps me to pull a sheet, I need for my patients charts, so it can be sent to coding.

Works well. Sometimes crash but not often

Apr 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Pros: Point of care use
Ability to view patient demographic information. Also the ease of inputting patient information to get the right patient reviewed.

Cons: It s functionality may be improved
We have over 20 users in multiple sites and unfortunately it makes tracking everything somewhat difficult. I would also like to customize it more with some of our metrics that we use in terms of different aspects of patient care.

Amazed!

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's ease in use and absolutely wonderful support staff! Interfaces with our EHR with ease and accuracy and best of all... they created a MIPS report to fit our specific needs as a facility. Love them. The doctors feel at ease with the program and I can teach it in minutes to locum tenens.

Cons: Most of the difficulty we have had was easily resolved with a quick call to Enterprize ( the support team who is always polite and efficient).

Overall: MIPS support, accurate interface with our EHR.

The system is very easy to use

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The pre-loaded codes for the provider to look up seems to be working great. East to make corrections

Cons: sometimes the system seems a bit slow. The system did not update my corrections to the claim until the most recent update. It seemed to correct the problem

Overall: My providers can get me the billing information faster and more accurate than before

The software is rather easy to maneuver through

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How easy it is to look up patients and there billable charges per provider. The ability to leave notes in the system for the provider to look at along with updating charges if needed.

Cons: Wish there was an easier way to create reports, system seems limited on what it is able to create on reports.

Overall: It really helps our providers to input there billable charges and access patient information if needed.

Easy to use.

Apr 28, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Self intuitive. You do not have to be a computer genious to use this product. I have thoroughly enjoyed using IngeniousMed more than other products before

Cons: I do not have much con to discuss really. The billing component, if any, would be the one that could use abit more streamlining. I would hope that by clicking certain diagnoses, it would suggest a level of code for the user

It is easy to use and fast

Apr 27, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User friendly, fast, reliable. I have used other billing software previously (in North Carolina) the name of which I cannot recall but it was much more inaccurate and difficult to use ...to the point that most people would take shortcuts that would jeopardize the accuracy of billing for services

Cons: they are adding more steps to get things done, hopefully that will not make it more cumbersome to use

Overall: easy billing for our services in the hospital

Always works, has improved my bill submission time significantly. Easy to use.

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am a hospitalist, so I use IM Bills as an electronic rounding list and for charge capture. Able to enter charges at time of service, showing who still needs to be seen. Excellent ICD-10 search engine. Works well with supervising mid level providers. Able to leave sign-out of clinical items which is easily seen by partners. I use the program to create a to-do list for the day, organized by patient location or patient name. Both website application and mobile application work well. Why would you use a billing card when you can get charges submitted in real time, and get so many other features as well?

Cons: For patients admitted after midnight by night team, their entered charge marks the patient as seen for the day, which conflicts with my use of IM Bills as an electronic rounding list. Wish I could reset the flag to show charges I have entered as opposed to charges my partners have entered. This is not a deal breaker though.

It makes billing easy on the go

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate and clear. Majority of diagnosis I use in a daily basis are available. Also CPT codes have been grouped this make selection easier

Cons: I wish there was a way to save favorite diagnosis instead of searching over and over. Also I don't know why after 24hrs I cannot amend my billing

Overall: save my time

User friendly and intuitive. Easy to learn, even with little electronic billing experience.

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The functionality is overall good. I really like the fact that I can restore a former patient's demographic information, this features saves a lot of time. I also like that a variety of our facilities can be seen at once or we can view just one if we choose to. Also, the reports are quick and easy to access.

Cons: At times the program is slow and the cursor spins, this can be frustrating since time is always an issue in healthcare.

Easy to Navigate

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Whether on a desktop or with a mobile device, ingenious is so easy to navigate and bill. It makes billing fast and easy.

Cons: Sometimes syncing the information can take a while but it really is a great piece of software and I can't imagine going back to manual billing like I did before.

Point of care billing software

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Allows for billing at point of care; flags for status of patient inpatient vs obs); ability for care team communication and coordination; now tracks missing bills

Cons: Would like more option avail for mobile view. Like full functionality of laptop/desktop view but this is not avail on mobile at this point.

Overall: Same-day billing for all insurers; team communication; flags for missing bills; ability to place patients on different teams

Great program but needs improvement in customer care

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use, analytical data that helps calculate productivity of my team. See billing in real time and ease of submitting changes. Calculating los, readmission rates, group productivity and mid level progress. Can also be used in helping with work flows and charge submissikn

Cons: Time consuming. Could be more quicker to get the required information. Like saving default user data. Also could do better in sign in process and information layout pages.

Very user friendly.

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy to read and understand. Very easy to access and very helpful. I just loved everything about it.

Cons: I liked everything. There was nothing to dislike. I was able to do what I needed it to do. I loved it!

Overall: I was able to move the IM Bills over to my folder in my drive.

Great product with great customer support!

Apr 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great customer support with quick resolution. Ease of use. Doesn't have to be connected to the internet to work.

Cons: The product is great but a few changes would make the product easier to use. More customization on certain functions.

Overall: Tons of time back in my workday. No more guessing if charges were captured.

The IM team is stellar at customer service. The implementation of certain requests can lag behind.

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to capture details and produce sophisticated reports that impact all members of the care team; from the providers (cross -cover and notes); to billing (the flags and archiving) to the Management team (Charge Capture Lag; productivity) and even the hospital client (Referring MD report).)

Cons: Waiting for special reports and fixes. There should be better tracking of user requests when a problem arises and when a change needs to be made.

Overall: Charge capture, billing and sharing of notes are of great help in the functionality of Ingenious Med.

Capterra-loader

I have been using this app for about 2 years now and it is awesome.

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly and easy to access. The providers sometimes add the patients themselves and I can always tell which makes it easy for me to update

Cons: None. It is a wonderful tool and I really have no cons other than it was not easy to access from a different computer

Overall: Easy to keep track of patients and visits for billing purposes.

Dont buy it

Mar 24, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing

Cons: Cumbersome, inefficient

Overall: Worst program ever. This is not intuative at all. Putting in a procedure will not autopopulate a diagnosis, and the same is true in reverse. Its added 20 minutes to getting bills in, per encounter. If you dont know the icd 10 and cpt verbage, EXACTLY AS IT READS, you cant look up a code. There are code numbers without descriotions. There are cpt codes in the book, not in the program. You have to switch between neurosurgery and orthopedic codes to code a spine case.

Recommendations to other buyers: Dont use it.