# VM Backup Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is VM Backup the right Server Backup solution for you? Explore 194 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122717/Hyper-V-Backup/reviews

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VM Backup

4.7 (194)

[View alternatives](https://www.capterra.com/p/122717/Hyper-V-Backup/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of VM Backup

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

LM

Lucia M

HR ManagerManagement Consulting, 11 - 50 employeesUsed the software for: 1-2 years.

“With VM Backup, we not only enjoy backup services but it also comes with search and discovery features.“

December 18, 2024

SH

Steve H

Code MercenaryElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years.

“Sometimes it's due to needing to reauthenticate with my offsite storage on a Synology array but other times it's because the Altaro services stop working on the backup server so I have to stop and restart them.“

August 1, 2022

SA

Sara A

EngineerComputer & Network Security, 2 - 10 employeesUsed the software for: 1-2 years.

“VM Backup allows you to backup you virtual machines in the possible easiest way.“

May 2, 2024

DD

David D

IT GuyInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“Simply converting an existing installation from the 2 guest to MSP version is a hassle and not obvious how to do without a lot of trial and error to work it out.“

August 1, 2022

TA

Theint Zarchi A

System EngineerComputer Networking, 201 - 500 employeesUsed the software for: More than 2 years.

“The VM backup software has been a game-changer for our IT infrastructure.“

May 19, 2025

SC

Samson C

Operations ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years.

“Can be a pain when selecting files to restore from a long file structure with lots of scrolling needed“

July 12, 2022

BS

Ben S

IT Operations ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months.

“Can initiate backups and restores from cloud, and get robust and detailed history/info on usage metrics as well as standard history logs for daily backup activity (ability to filter down on specific clients is another big plus).“

July 20, 2022

TN

Talidu N

SysadminComputer Networking, 51 - 200 employeesUsed the software for: More than 2 years.

“The drives have a RAID 10 Array and can do 500MB/S. yet the check barely challanges the drives. and then there is the issue with updates: half time I had to do a version update whithin the same big release, I had issues like: the backup got corrupted, or the settings got lost or similar.“

February 11, 2022

## Showing most helpful reviews

Showing 1-25 of 194 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Tom Q.  
IT Infrastructure Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Fantastic Solution"

November 27, 2020

4.0

Pros

I find Altaro VM Backup to be very reliable and we have never experienced any issues restoring backups. The software works as good as close competitors that charge double the price.

Cons

Would be good to have an option to backup directly to the cloud instead of an on-Prem server. Other than that, works great for our business needs.

Reason for choosing VM Backup

Met all the requirements and slightly cheaper

Review Source

Response from Hornetsecurity

December 1, 2020

Thank you for your review! We are glad Altaro VM Backup is of value to you and we have noted your sugggestion as a feature request.

RK

Ray K.  
CTO  
Computer & Network Security  
Used the software for: 2+ years

### "Once you see it work, you will like it"

August 2, 2022

4.0

My overal experience with this Software is Positive. No negative feelings and we have it running at a lot of our customers, most installations just run, notifications keep coming in, and backups are made. We sometimes test it , and every time the backup can be restored. Not losing sleep over this.

Pros

I liked the easy, no fuss install. being up and running in 15 minutes.

Cons

It used to be that the backups were easily accessible, vhd files in a subfolder, nowadays it's more complex, I guess because of regulations/ security. I liked how it was before, that way I could even use the backed up VHD as any VHD. Most of the functionality is now already in Altaro, so there is less need for it. But would have been nice to have. But to be honest I don't miss it.

Alternatives considered

[Arcserve UDP](https://www.capterra.com/p/200167/Arcserve-UDP/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/)

Reason for choosing VM Backup

Because of cost and ease of deployment\[ it is just one Setup file, no need to setup SQl servers or anything. start setup, next next finish, but after that some configuration is needed, \[Storage location and frequency\] Done.

Review Source

TN

Talidu N.  
Sysadmin  
Computer Networking  
Used the software for: 2+ years

### "it is ok but I would not reccomend it to anyone"

February 11, 2022

3.0

to get to the most actual issue: when your backup reaches a certain point and gets too big altaro becomes almost useless. they told me there is no way to improve this situation. when the backup gets too large and you need to do it daily the health check cannot finnish within 24 hours and starts all over again instead of continuing or something. I think i will give Iperius or Uranium a try. This is unbearable. "we are working on version 9 - that one is going to be better" ... well yes , maybe... but since that one I will have to pay another 1000€ or something like the last time, it is just infuriating... not having a system work anywhere close to fine. Very high maintanence software. needy.

Pros

\- many functions - relatively easy to use (when it works) - reasonable price - fast and relatively good support

Cons

I cannot belive how SLOW this thing is. It has been a fight for years to make it run at some acceptable speeds. Painfully SLOW! no matter how good the harware is. It does not use the RAM/CPU/HARDDrives/NETWORK etc. fully. And noone can tell me why. I guess they have some crappy programming that throttels the threads or something. For example: it can do , when it works properly, a backup of like 10VMs with 3-4TB in like half a day. But it cannot finish a health check of the backup in less then 24 hours or resume the next day where it stopped. It starts all over again and never finishes. The drives have a RAID 10 Array and can do 500MB/S. yet the check barely challanges the drives. and then there is the issue with updates: half time I had to do a version update whithin the same big release, I had issues like: the backup got corrupted, or the settings got lost or similar. With help from the support team we could then solve some of the issues but then here we have the next problem: you have to renew the license to have access to support. which is fine BUT - when you renew after your old support has expired, you pay not from the day you buy support but rather from the day your old support expired -> RIPOFF! in my oppinion - they mess up the software with some small update inbetween and then you have to pay to resolve it. - one issue we solved ourselves and found out months later: your RAM on the Server NEEDS to be in DUAL CHANNEL or else Altaro will behave like absolute crap.

Reason for choosing VM Backup

We were thinking about Veem but that was too steep in the pricing. Then someone told us about altaro. But that was a mistake. As soon as the license expires, changing to another software is inevitable.

Review Source

Response from Hornetsecurity

May 27, 2022

We are sorry our product has not met your expectations. Version 9, set for release this year, will include enhancements that are specifically aimed at larger scale customers and data. We assure you that our SMA covers new product versions and support, as is standard across the entire market.

GS

Giuliano S.  
IT Support Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Backup flexibility and stability in one solution! ALTARO BACKUP!"

July 15, 2022

5.0

We are using Altaro VM backup form about 4 Years and we will continue to use it for its simplicity, reliability, average cost and first-rate support!

Pros

What I like about this software is that once it is installed and configured, no human intervention is required.

Cons

THre CMC Dashboard for monitoring backup of all my customer is the best!

Reason for choosing VM Backup

Because we need backup of CSV of Windows Server

Switched from

[Acronis Cyber Backup](https://www.capterra.com/p/10010631/Acronis-Backup-12/)[BackupAssist](https://www.capterra.com/p/248637/BackupAssist/)

for example these solutions at the time did not correctly manage the backup of the Cluster Shared Volume of the Windows Server Cluster

Review Source

WL

Warren L.  
General Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Altaro - Reliable and great suppot"

June 6, 2022

5.0

Altaro is a very reliable backup solution. If and when we have required support, the webchat function within the software is fantastic and the support guys are incredibly helpful

Pros

What I like most, is the wizard driven selections. Setting it up is super easy because of this. Even if you haven't used Altaro before, you will be up and running in no time.

Cons

we have fund previously that if a new version of Altaro is released, it creates a new folder for backups, which takes up more room on the media, as it keeps the previous backups as well as the new.

Alternatives considered

[Datto SIRIS](https://www.capterra.com/p/148228/Datto/)

Reason for choosing VM Backup

Altaro offered a much more competitive pricing option.

Switched from

[Veem](https://www.capterra.com/p/234815/Veem/)

We felt that Veem was quite cumbersome to use, and Altaro was more straight forward.

Review Source

ST

Si T.  
Systems Engineer  
Computer Networking  
Used the software for: 2+ years

### "It really does what it says on the Tin!"

January 22, 2020

5.0

The whole experience wrapped up is just - Good!! We had a situation causing us to move away from another backup vendor due to issues (not being able to depend on a backup to simply do its job causes sleepless nights after a while). We installed Altaro VM Backup, configured it - all in 15 minutes, including set-up of the email alerts and left it for the evening. Next day - Emails are usually our first encounter as to what occurred overnight - They were all Green! Seriously - a big wow from us! 7 Virtual Machines all backed up successfully and in a time window that seriously made me look twice. The compression and the speed of backups - wow!

Pros

I have a few things I like - but the most nicest thing: The user interface on Altaro product always seems so simple, and logical. Being in IT support, I dread those times when it takes 20 minutes to work out the GUI or interface to try and restore a file or check a backup log.

Cons

OK - Not being funny - I'll have to come back to this question, because I struggle to think of something I really don't like right now.

Reason for choosing VM Backup

The decision really came down to being able to install and trial Altaro software at that moment. No sales calls, no hassles, just download and go! It was so easy to do this at 21:00hrs in the evening, and to find in the morning - everything worked - Decision was then made. Naturally, we checked features and other "stuff" techs need to check - but all in all - this product rocks others in many ways.

Review Source

VR

Verified Reviewer  
Network Administrator  
Construction  
Used the software for: 1-2 years

### "Powerful, User Friendly Backups"

July 12, 2022

5.0

Pros

What I like most about Altaro is the simple interface that is extremely user friendly.

Cons

Not much, its really simple to use and is loaded with features

Switched from

[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/)

Easier to use than VEEAM, and a lot more affordable in comparison

Review Source

JS

Jarret S.  
Operations Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Set it and forget it"

May 21, 2019

5.0

I backup 1 host with 5 virtual machines on it nightly.

Pros

I like that it runs my backups nightly and only notifies me when there has been an issue.

Cons

For a novice with virtual machines like myself, it can be a bit overwhelming initially. I know it is designed with people with far more expertise than myself in mind.

Alternatives considered

[Carbonite](https://www.capterra.com/p/223152/Carbonite/)

Reason for choosing VM Backup

Cost, reliability, recommendation by a colleague

Review Source

TZA

Theint Zarchi A.  
System Engineer  
Computer Networking  
Used the software for: 2+ years

### "Reliable and Efficient VM Backup Solution"

May 19, 2025

5.0

Pros

The VM backup software has been a game-changer for our IT infrastructure. It provides fast, reliable backups with minimal resource impact on our virtual environments. The interface is intuitive, scheduling is flexible, and the support for various hypervisors (like VMware and Hyper-V) is seamless. Instant recovery and granular restore options save us significant downtime in critical situations.

Cons

Initial setup required some technical knowledge, and integration with certain cloud storage providers could be smoother. Some advanced features are locked behind higher-tier plans.

Review Source

LM

Lucia M.  
HR Manager  
Management Consulting  
Used the software for: 1-2 years

### "Business Data Backup Made Easy With VM Backup"

December 18, 2024

5.0

Pros

With VM Backup, we not only enjoy backup services but it also comes with search and discovery features. The automatic backup makes this tool better. I like that we never have to worry about data loss.

Cons

So far, I have no serious dislikes or bad experiences to list.

Review Source

Response from Hornetsecurity

December 27, 2024

Thank you for your kind comments which we greatly appreciate!

RC

Russell C.  
IT Associate  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "VM Backup is a simple/intuitive tool for creating VM Backups."

June 3, 2024

4.0

Pros

It did what it was supposed to and backed our servers up to our chosen media each night. Once it was setup, the backups ran very consistently, with little need for adjustment or error correction. We had very few failed backups.

Cons

Configuration is missing a lot of granular options, making it harder to do things you may want to do with your backups. Configuring backups can be a pain due to this oversimplification.

Review Source

BH

Brandon H.  
IT Director  
Security and Investigations  
Used the software for: 2+ years

### "Fantastic product for the Price"

August 1, 2022

5.0

Altaro has been very easy to use and I have been able to successfully restore full running VM's when needed so I am a big believer in the product.

Pros

What I like most about Altaro is the new ability to backup direct to Azure Cloud Storage accounts. This has been a game changer for us in our DR plan. It allows us to feel comfortable that we have local and cloud versions of our backups. That is a killer feature at the Altaro Price point.

Cons

The only con I have is that we have had some occasional issues when using large USB devices for local backup. They seem to produce alot more errors with Altaro that with previously used products. Usually a reformat of the drive and the system seems to function well with it again. Just something we keep an eye on.

Switched from

[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/)

Price

Review Source

MS

Michael S.  
CTO  
Information Technology and Services  
Used the software for: 2+ years

### "Good Software that fits most needs."

July 13, 2022

5.0

Overall a great software, we use it as our Main Backup software

Pros

Pro: Easy to use, fast to implement and fits almost all needs.

Cons

For high complex Systems its not the best suited since it does not has the most options. Deleting/purging older backups is painstaiking slow and needs to be improved.

Alternatives considered

[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/)

Review Source

CH

Charles H.  
I.T. Manager  
Machinery  
Used the software for: 1-2 years

### "Pretty good backup product with nice user-friendly GUI"

October 5, 2020

4.0

I do enjoy the product and wish it had a proper DR model. What I mean by that is, the means to bring up or restore an environment is a very timely fashion on multiple segmented networks if necessary. This is Disaster Recovery and seems to be a problem for Altaro to figure out. As a side note, offsite backup locations can be LAN, Cloud but not tape media should ppl be using older LTO drives.

Pros

It is relatively easy to restore my Hyper-V servers, granular recovery takes some time but overall, I am pretty happy with this suite at my org

Cons

Altaro has a replication model that doesn't work well for DR. If you have subnet a and subnet b both segmented and seperated by WAN VPN, do not expect this to be a viable DR solution. YES, it does allow you to restore from VM (boot from VM) in the second backed-up subnet, but if that subnet is different to the VMs original subnet, those machines will not talk. Networking 101. There needs to be a mechanism to restore VMs in a DR site predictably and immediately without this limitation. I think I read that Altaro is introducing a functionality change for DR in the coming release that addresses this and I have enquired as to specs. Right now, my option is to backup to my local NAS, commit a second backup to segment 2 NAS for resiliency and incase of fire or disaster and recover. Slow venture but at least there is copies offsite and available. Customer service experience has ranged from friendly to cocky responses - and they like to throw KB articles at you instead of taking the time to explain what and why's (like every novice user must know the product as good as they know it)

Review Source

Response from Hornetsecurity

October 15, 2020

Thank you for your review. We appreciate your feedback. Although we have no ETA as yet, DRaaS is on our roadmap.

DB

David B.  
IT Professional  
Information Technology and Services  
Used the software for: 2+ years

### "VM Backup"

July 12, 2022

5.0

It has been a very good choice for us and has helped us keep systems protected and secure

Pros

It is easy to setup and use allowing us to keep everything up to date, we especially like the fact we are notified each day about the success of the backups

Cons

Nothing comes to mind as the interface is easy to use and has all the functionality we need

Reason for choosing VM Backup

We thought it sounded like the best solution for us

Review Source

GG

Grigori G.  
Solutions architect  
Information Technology and Services  
Used the software for: 2+ years

### "Been customer for 7 years and quite happy "

July 13, 2022

5.0

Pros

Started using the product in 2015 with basic windows server 2008 Hyper-V back-up for free trial and was quite surprised about quality and functionality. Since then been using in various environments (1000+ VMs) and amount of progress from old versions to the new is significant. I could see how much effort and expertise goes into the product and how it is trying to be on the cutting edge of backup technology.

Cons

The upgrade process from old to new version is not as seamless as I wanted it to be, especially with licence.

Alternatives considered

[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/)

Review Source

BY

Bevan Y.  
MD  
Information Technology and Services  
Used the software for: 1-2 years

### "Reliable and well supported"

August 1, 2022

5.0

Reliable product that we have used to recover data within expected timeframes and under pressure. Always test your restore functionality to make sure it works... and this one does.

Pros

Restoring VM's and also Microsoft 365 Data is granular and easy. The single dashboard for both products makes it easy for our engineers to use.

Cons

It would be nice to have more detail regarding current and past operations

Alternatives considered

[Acronis Cyber Protect Cloud](https://www.capterra.com/p/204559/Acronis-Cyber-Protect-Cloud/)[ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/)

Review Source

DU

David U.  
Director  
Computer & Network Security  
Used the software for: 2+ years

### "Altaro can save your mental health!"

August 1, 2022

5.0

So far had to use only once from disaster recovery, didn't restore but used to recover data from Exchange and folders to newer software install - made life a lot easier

Pros

Clients are never to be trusted to do what is asked so having the ability to know the basics have been done helps a lot

Cons

Not a lot really - does what it states, no hidden expenses so easy to budget and provide service to clients

Review Source

CM

Craig M.  
Sr. Systems Administrator  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Decent product at a fairly budget friendly price"

October 20, 2022

4.0

We needed a backup solution that would work for remote locations and did not need all of the "extras" that some products have that end up pushing costs up. This fit the bill fairly well and was pretty easy to use. It was overall flexible enough to allow us to backup direct to our NAS's and restore files fairly easy. If you are looking for a lower cost solution that can do a good job backing up VM's I would give Altaro a hard look. If you need it for a lot of small sites I would look at their central console though.

Pros

We needed a backup solution that would work for remote locations and did not need all of the "extras" that some products have that end up pushing costs up. This fit the bill fairly well and was pretty easy to use. It was overall flexible enough to allow us to backup direct to our NAS's and restore files fairly easy.

Cons

We purchased approximately 25 copies and used them at all of our remotes and at the initial purchase they had no way to manage them all via a central console. This has since changed but last I checked it adds a nice bit to the cost if you want it as an addon. Some of their scheduling screens cab be a bit weird to figure out.

Reason for choosing VM Backup

Cost.

Review Source

BH

Bart H.  
Sr accountmanager  
Internet  
Used the software for: 2+ years

### "MSP solution Altaro"

August 1, 2022

4.0

We are very satisfied to use Altaro for our end-customers and we are backingup a lot of machines1

Pros

The easy of use, price compared to other solutions and it's a complete solution, MSP model

Cons

Some function of unmutable DR backup would be fine!

Reason for choosing VM Backup

Easy of use, price, technical

Review Source

EB

Elmar B.  
IT  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to use Backup software at a reasonable price"

July 12, 2022

5.0

Since using Altaro all our clients have a reliable backup software.

Pros

Easy to use backup software an it is working very reliable ! Very good support.

Cons

At least there is nothing i do not like, but: the notifications (e-mail) do not have very much information about a failure. You have to look at the admin-console.

Review Source

JV

Jason V.  
IT Manager  
Mining & Metals  
Used the software for: 2+ years

### "Excellent product with ease of use"

July 18, 2022

5.0

Overall and amazing, robust product that works very well, highly recommended!!

Pros

I've been using Altaro VM Backup for many years now on both of my servers and it works very well. Fortunately i've never had to restore a VM, however I'm pretty confident how to restore and I hope it would work just as advertised.

Cons

A little complicated when using more than one physical server (I have 4 VM's total, 2 on each machine), and I am running two different versions (v7 & v8). I'm not 100% sure whether both are needed or not and it is most likely user error.

Review Source

aO

alejandro O.  
It Owner  
Computer Hardware  
Used the software for: 2+ years

### "Thanks altaro"

August 1, 2022

5.0

110 % with the CMC console

Pros

i discover altaro 10 years ago, i thanks god i select it as a primary backup for all my customer. In every critical moment i was sure i have a backup and when i need to recover a virtual machine it works in 100% of the cases.

Cons

in a few ocasions the virtual machine create some unnecessary files.

Reason for choosing VM Backup

10 years of service with any problem

Review Source

SR

Stefano R.  
CIO  
Information Technology and Services  
Used the software for: 2+ years

### "Altaro "

July 14, 2022

4.0

Pros

Easy use of console and remote management

Cons

Central remote console and instant chat support

Alternatives considered

[vSphere](https://www.capterra.com/p/93512/VMware-Horizon/)

Review Source

SB

Steve B.  
President/CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Excellent Set-it-and-forget-it Software"

February 19, 2019

5.0

We are really happy with the software. We've resold and recommended it to a few customers of ours. We've been using it ourselves for years. It's by far the best backup software we've used. We love how we set it up and then it just works like clockwork. I wish there was some way it could set up a method to alert you from the cloud ONLY when it was supposed to backup but didn't for whatever reason. We keep the failures and success e-mails coming in because we need to try to cross reference to make sure certain backups were a success and that it didn't just go offline, or the e-mail alert stopped working - and the backup stopped working. I also wish it could monitor the hardware as well...so it could tie into DellAlert and send that to the cloud...so it could be a total backup and monitoring solution for us. For now though, it does the primary job of efficiently backing up everything.

Pros

Reliable, Easy to set up, and Efficient. We also love how it dedups data and how it can alert you when a backup fails.

Cons

I did not like how the upgrade required us to create all the backups all over again requiring us double the storage space. That requires some juggling. But after a few successful upgrades, we cleaned house and had it back to normal.

Review Source

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