# Page 2 | VM Backup Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is VM Backup the right Server Backup solution for you? Explore 194 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122717/Hyper-V-Backup/reviews --- VM Backup 4.7 (194) [View alternatives](https://www.capterra.com/p/122717/Hyper-V-Backup/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of VM Backup ## Showing most helpful reviews Showing 26-50 of 194 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SA Sara A. Engineer Computer & Network Security Used the software for: 1-2 years ### "VM Backup a five stars backup program" May 2, 2024 5.0 It's a very good choice, at a very competitive price. Easy to use, works well, interface simple and clean. Pros VM Backup allows you to backup you virtual machines in the possible easiest way. Just install the program on a windows server (not client) and follow the instructions, you will set VM backup very quickly. First add the node(s) which contains the VM, then add the backup storages. With a simple drag and drop you configure the VM to backup and their destinations. Then you set the time and I suggest also to configure a daily report via email. Restoring a backup is a very easy task, you can also choose from restoring it in a sandbox instead of the production environment. I use VM Backup with VMWare and HyperV environments, no problems at all. Support is excellent (via email or chat). Cons there is nothing I don't like about VM Backup Review Source sF shlomo F. Manager Information Technology and Services Used the software for: Less than 6 months ### "Why we moved from a competing software to Altaro backup software." August 9, 2019 5.0 While we are a smallish company, we have a pretty large virtual environment, mostly for development and testing purposes. We currently house about 80 VMs and have at our disposal about 60 TB of disk space. We were unhappy with our current backup software and started looking for alternatives. Altaro was chosen as the replacement software primarily due to their exemplary support services, fair pricing structure and a rich set of features and functions. As a software company ourselves, we are very aware and sensitive to the level of support that comes with purchasing a software. Altaro offer 24/7 technical support, and they are very good at resolving issues and answering questions. Pros Extremely easy to install, configure and get running. Within 15 minutes, all the Hyper-V hosts and the VMs were recognized and ready for backup. A non-experienced junior employee can get the product up and running. User GUI is very clean, clear and intuitive. We managed to perform all the tasks without reading any instructions. Altaro is fast, very fast. The first time we performed a full backup, there was concern that it completed too soon, and that the backups were not usable. But we restored to a test drive and they all checked out. The incremental backups with deduplication are even faster, taking only a minute or so per VM. The Deduplication compression is very good. We are currently looking at over 80% savings of space. The price is right. They have a very fair pricing structure for both licenses and support services and offer discounts and incentives when needed. Offsite backup feature easy to implement. Using their offsite server setup file, any computer within the intranet/internet can become an offsite backup location. Consistently improving their offerings. With every new release of the software, clients are introduced to new features and functions, many of which have come from the clients themselves. They listen to the client’s feedback. Exemplary support services. One of the few companies that offer 24/7 support staffed with senior technical resources. We have always been able to receive support and assistance almost instantly. Cons Too sensitive with error codes from storage devices. In cases that other products complete the backup and restore, Altaro fails due to minor errors reported from storage devices. I wish they would complete the backup and just add a warning that there was an error code reported. Using a new storage device resolved the issues in our case. No support for defining many backup JOBS. You can only define one primary and one offsite backup source, and each VM can only belong to these 2 sources. It would be nice to be able to backup a VM multiple times, to multiple primary sources, each source with different location and retention policy. This can be achieved only by a many to many relationship between VMS and Primary/Offsite sources. I was told this may be coming out in the next release. Review Source Response from Hornetsecurity August 12, 2019 Thanks for reviewing Altaro VM Backup - we really appreciate it. We confirm that the support you require for backup jobs will become available in v8.5 of the solution, scheduled to be released later this year. SH Steve H. Code Mercenary Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Gives me a lot of value for my money" August 1, 2022 4.0 I've been very pleased with Altaro VM Backup for my VMware ESXI network. Other backup packages were either way too simple or way too expensive and too complicated. I'm not primarily a network administrator, I'm a software engineer, so I don't want to have to understand all the intricacies of complex backups. I just want to be able to set up a reliable backup that happens in an automated way and notifies me in a clear fashion if the backup completes and warns me if it doesn't complete. Altaro hit all the right balance of those features for our small company. Pros The price is great for a small business that needs decent backup software with a good feature set. The interface is easy to use even if creating backups is not your primary job. The daily notifications are great and summarize what's happened to make it easy to see if anything needs your attention without devoting a lot of time to reading the email. Cons Needs occasional hand-holding. For a couple reasons the backups will fail once or twice a quarter. Sometimes it's due to needing to reauthenticate with my offsite storage on a Synology array but other times it's because the Altaro services stop working on the backup server so I have to stop and restart them. Alternatives considered [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing VM Backup Been too long to remember why. Review Source MN Mukul N. CTO Computer & Network Security Used the software for: Less than 6 months ### "Altaro makes the DR process easy." July 27, 2021 4.0 Installation is quite easy and straight forward and the whole process takes only 15 odd minutes to configure the backups. Pros The multiple auto checks of the backup Images by a process like a schedule restore check, Image check, and bad block check ensure your backup is good to restore as well as at the time of restore checks it automatically disables the network adaptor of VM to avoid the IP conflict. Cons When the matter comes to offsite backup storage "Altaro" only supports Azure backup which is expensive as compared to other available S3 compatible cloud services. Reason for choosing VM Backup They have a very good offering for MSPs in terms of flexibility of prices and dedicated console options for clients. Review Source AW Alexander W. Technical Director Information Technology and Services Used the software for: 2+ years ### "Flawless operation in a breeze" August 1, 2022 5.0 Super satisfying - especially the world-class support - be it chat or phonesupport. Pros I never thought that i'll be able to have a backup up and running in under 15 minutes. The GUI is neat and tidy and self-explanatory in most parts that it is very satisfying working with Altaro VM Backup. It doesn't take much to convince customers into choosing Altaro - most of the time a trial is more than sufficient. There's just so much Altaro has to offer - sandbox restores, boot from backup even replication and offsite storage ... Cons The only, minor thing i'd have on my wishlist would be better reporting capabilities like: "storage used per VM backup", "Error reports" etc. Review Source MR Mark R. Managing Director Information Technology and Services Used the software for: 2+ years ### "Altaro offers complete protection and peace of mind." August 1, 2022 5.0 Pros The software is easy to use and fully automated. The continuous protection and replication features to an offsite server are included and fantastic. We are able to have complete system image backups to another location, all within Altaro. Cons Sometimes the error messages are not very helpful, but the support from altaro is great, and they are always on hand to assist if needed right from within the product. Alternatives considered [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing VM Backup Much simpler to use and far more cost-effective. Review Source VR Verified Reviewer IT Director Government Administration Used the software for: 2+ years ### "Great for Small/Midsized Government" July 12, 2022 5.0 Pros This product is not only easy to use but it is also well supported by their staff. It allows us to backup our data reliably and recover it as well with relative ease. Cons I would like to see the ability to run more than 4 backups from a host at a time as well as a way to schedule maintenance windows for the backup cleanup. Switched from [EaseUS Todo Backup Server](https://www.capterra.com/p/171075/EaseUS-Todo-Backup-Server/) Cost and better support for VM Servers Review Source PS Patrick S. CEO Information Technology and Services Used the software for: 2+ years ### "7 years of Altaro in practice" July 12, 2022 5.0 Very quick and easy to install, after that all customer installations can be monitored, controlled and also updated centrally via a website, this saves us an extremely large amount of time when supporting our customer systems. If a problem really occurs, you can rely on the easily accessible support. We now only use Altaro, why should we pay more for other solutions without added value. Pros Very quick and easy to install, after that all customer installations can be monitored, controlled and also updated centrally via a website, this saves us an extremely large amount of time when supporting our customer systems. If a problem really occurs, you can rely on the easily accessible support. We now only use Altaro, why should we pay more for other solutions without added value. Cons The representation of the backup in the CMC could be better presented more clearly Switched from [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) High maintenance effort for updates, expensive Review Source MM Matthew M. President Information Technology and Services Used the software for: 2+ years ### "Astoundingly Good; Very Affordable" July 12, 2022 5.0 Veeam is the Cadillac of backups, and there are lots of Chevys that will get the job done but really make you work at it, but Altaro sits in the sweet spot of a great value with lots of features. I have deployed it at every client that runs VMs on Windows, and it has saved the day several times. Setup takes about five minutes, especially if you are using an attached target. Even complicated NAS-based backups with off-site copies (another great feature) can be set up in less than 30 minutes for every VM on a server. Pros The ability to schedule sandbox restores drew me to Altaro, but honestly, the few times that I have needed Tech Support (including one time on a holiday) it was outstanding. The quality of the support, the speed with which I can reach someone, and the genuine politeness of the staff make getting support painless. I also like the ability to do off-site copies of the backups. This work s great when I use a direct-attached targets like ioSafe drives and then replicate the backups to portable USB drives to go off site. Cons The software is amazingly full featured, but I would like to see the sandbox restore take a snapshot of the services snap-in on the restore once started, shut down the sandbox, delete the restored machine, and send me the image so that I know it worked. The first time you put in the license code it is a bit convoluted. This is nit picking. Alternatives considered [BackupAssist](https://www.capterra.com/p/248637/BackupAssist/)[Acronis True Image](https://www.capterra.com/p/234347/Acronis-True-Image/) Reason for choosing VM Backup Features versus price. Once I tested it the ease of use sealed the deal. Review Source DD David D. IT Guy Information Technology and Services Used the software for: 2+ years ### "Been using it for years and each new version does bring extra features" August 1, 2022 5.0 The backup of customer servers to our own premises was the ultimate goal and this has been achieved at an affordable rate to use and our customers - other solutions were just not user friend at all. Pros The MSP pricing is excellent compared to all others and very simple to get my head around. Simply buying a license per server backed up is much easier than worry about cost per GB and cost per CPU core that some others think is normal. Cons On the MSP dashboard managing hosts regards licencing is a little tedious and confusing. Simply converting an existing installation from the 2 guest to MSP version is a hassle and not obvious how to do without a lot of trial and error to work it out. Alternatives considered [Veem](https://www.capterra.com/p/234815/Veem/) Reason for choosing VM Backup Affordability and ease of use and licencing. Review Source Gustavo P. Network and Infraestructure Administrator Higher Education Used the software for: 2+ years ### "Excelente VM Backup Software" August 2, 2022 4.0 We backup 6 hosts we over 40 VMs Onsite and offsite, and it works really well, no complains, also it is a very goood way to test new environments by restoring backups from any server. Pros What I most like about it, is the pricing model per Host instead of VM, it is very similar to the competitor, but has better pricing, its easy to try before buying, it is super intuitive to set it up, you don't even need to read the how to documentation, because is is really easy to use. Cons Some times the Altaro Services drops or Backups stops working (don't understand exactly why) SO You have to contact support (that is excellent and immediate) to solve it. This is the only reason we have been paying for the continuous support. Reason for choosing VM Backup Pricing, direct internet purchase, free alternative for one host so it is very easy to test it before buying. Review Source PF Pedro F. CEO & IT Engineer Information Technology and Services Used the software for: 1-2 years ### "One of the best VM Backup software I know" July 1, 2021 5.0 We use Altaro VM Backup and we have many happy clients with this solution. Pros Easy to use, fast backups, good deduplication and compression rate. Easy to recover VMs. It does the job. Cons It was nice to setup different retention policies for every location. Now it is only possible to setup retention policy to primary location and offsite location (every locations with same retention policy). Reason for choosing VM Backup Easy to use. Price. Does the job. Review Source RB Ricardo B. CEO Information Technology and Services Used the software for: 1-2 years ### "Poor Support and issues with disk space" March 8, 2019 3.0 We use Altaro to backup our hosts with hundreds of VMs. We are now migrating to a different plataform, due to the lack of support to ReFS and the other limitations stated above. Pros Easy of use. It take some time to learn the software schema, but after that, it is very easy to use on the day to day experience. Cons Support is almos informal. There is a ticket number, but the follow up is poor. Chat is almost always offline. About disk space, the backups keep groing indefenitely, even if the VM has not much updates. The optimization tool to recover space does not work properly, takes too long to execute, while it runs, it blocks ALL backups funcionality and at the end there is almost no space freed. There is no limit for backup space per VM or per storage. You need to always keep following up the disk usage. There is no support for ReFS, what is a shame for a software that runs on Windows Servers and ReFS has been around for a while already. Review Source Response from Hornetsecurity March 18, 2019 We are sorry that your experience with our support team has not met our usual high standards. Our support team prides itself on the great feedback it receives from customers, so feedback like this really does stand out. We answer support calls within 22 seconds on average and follow up email tickets within 2 hours on average. Our customers have the option to use chat or phone for quicker responses, our chat is online 24 hours a day. Do email support@altaro.com with more information about when you were dissatisfied, and we'll be glad to investigate further. Your backup repository will grow only if the VM has new data - our deduplication and CBT make sure of that. Re the optimization tool, we are working on a better backup format that uses the freed-up space more efficiently. We're sharing your feedback about no limit for backup space as a feature request - thanks. Our recently launched \`Mount Virtual Disk' option allows users to grab their backed up files from ReFS partitions. LR Lloyd R. Technical Partner Information Technology and Services Used the software for: 2+ years ### "Altaro Hyper-V Guest Server Backup" July 14, 2022 5.0 Reliable backups and the support in excellent when needed Pros Quick and easy to install and configure. Cons Not much, but being unable to shrink backup-set files after removing data is becoming a problem. Switched from [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/) StorageCraft didn't have a comparable solution for Hyper-V backup Review Source DB Dale B. Support Desk Engineer Computer & Network Security Used the software for: 2+ years ### "Altaro VM Backup" February 21, 2019 5.0 We have reduced the average time of recovery for a failed server. Clients appreciate that we can recover their business servers within a few hours instead of a few days. We have been using Altaro VM Backup since v. 4 I think. I was impressed with the early version and have specified Altaro VM Backup as our standard for Virtual Machine environments. The addition of the Cloud Management Console and integration with ConnectWise is a big plus. Pros Setup and configuration is fairly quick. Restore options allow for a granular file level from a VM image backup. Ability to restore to different host. Ability to copy an Offsite backup to remote location. Support for Cloud storage sites for off site backup storage. Speed of recovery time on a failed host. Able to restore a VM to new host within a couple hours. Compression and de-duplication saves storage space on backup media. Product support is excellent. Usually able to solve errors within the Support Chat. Support is always ready to answer even the simplest question to help us out. Cons The local management console is not password protected. Limited explanation of error messages in the software. Setting up network connections to NAS storage can sometimes fail with cryptic error message. Review Source Response from Hornetsecurity February 25, 2019 Thank you for reviewing Altaro VM Backup. We appreciate it! We do understand where you are coming from here, however, efforts should be made to tighten the OS security layers in this case. If a hacker gains admin access to the server, this means that they have access to the backup data with or without the Altaro console. We agree that having restricted access to the console would be a great feature; in fact, we have discussed having granular access for different users but we cannot offer an ETA for this just yet. Currently, our primary recommendation here is to strengthen password policies for accounts that have server logon access, and restrict access through the OS layer itself. PŠ Petr Š. System administrator Information Technology and Services Used the software for: 2+ years ### "Best backup tool for that amount of money" February 27, 2019 4.0 I use altaro backup for few years now, started with the free licenses for 2VM environments and with every new version there is bunch of new features (like CDP, replication for example). Pros The biggest reason for use of Altaro VM Backup is the price. For reasonable money you can get full package of virtual machine backup tools. Now it is even cheaper (for small environment with 2-3 virtual machines) with Altaro MSP program, for like 5 bucks a month per VM you get unlimited plus license - such a great deal! Cons The only cons in some cases is no option for Hyper-V host backup. I know, it is necessary in like 3% of cases, but still, if you are part of the 3%, you have no chance with Altaro and you have to use another app for host backup. I was a bit disappointed with new limitations of free license - no retention policy available, no immediate backup notification to email in V8. But anyway - you can now always jump to MSP program for really small money. Review Source Response from Hornetsecurity March 1, 2019 Thanks for your review of Altaro VM Backup. We actually do have plans to release a backup solution for physical servers, which will give the option to restore that physical server to a VM. That said, it will not handle hypervisors, the Hyper-V Host should not have anything aside from VMs running on it, so normally a one-off or periodic backup using Windows Server Backup should be enough to cover your needs, as the data that is changing is inside the VMs themselves, which Altaro VM Backup is backing up regularly. We have a more detailed blog article about this here if you're interested in further reading: http://www.altaro.com/hyper-v/hyper-v-backup-strategies-dont-worry-management-os/ BS Ben S. IT Operations Manager Information Technology and Services Used the software for: 6-12 months ### "Simple User Interface, powerful features and robust monitoring" July 20, 2022 4.0 Has been overwhelmingly positive overall! Pros \- Easy to deploy and manage, the CMC (Cloud Management Console) is really fantastic and hard to beat. - Can initiate backups and restores from cloud, and get robust and detailed history/info on usage metrics as well as standard history logs for daily backup activity (ability to filter down on specific clients is another big plus). - Boot from backup is also amazing, cant imagine going without it now, makes testing backups fast and easy. - Really impressive compression and deduplication Fair per-VM pricing is what sold us - easy flat model for our customers to understand Cons Occasional errors in backups (these generally correct on their own though, self healing backup chain), not FIPS compliant unfortunately Alternatives considered [Barracuda Backup](https://www.capterra.com/p/112950/Barracuda-Backup-Service/)[Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing VM Backup Best features and price, central management for MSPs at no extra cost Review Source WS William S. Managing Director Information Technology and Services Used the software for: 2+ years ### "Altaro for the small MSP" August 1, 2022 5.0 We have used several leading software brands over the years but Altaro has proven to be the best for our needs. Pros Very simple to deploy and manage. It performs the main function of backup and restore without the many unnecessary complexities of many of its competitors. Cons Accidentally allowing a backup location to fill will result in loss of back chain. Reason for choosing VM Backup Features, price and ease of use. Review Source EN Emilio N. IT Director Consumer Goods Used the software for: 2+ years ### "Altaro VM Backup" August 1, 2022 5.0 Pros The product is very simple to operate and provides a great value while also making secure backups that are recoverable all the time. Cons Nothing so far. The product just gets better over time. Review Source Praneel P. IT Technical Support Officer Retail Used the software for: 6-12 months ### "Altaro VM " October 25, 2021 5.0 Pros The ease of using and GUI is so user friendly that a person with minimum knowledge can easily deploy and use it. Cons To be honest I, dont see any see any thing as such. Since the team is contiuously working on developing some create features. Alternatives considered [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing VM Backup As i said ease of use and price point Switched from [ShadowProtect](https://www.capterra.com/p/119881/ShadowProtect/) The ease of use and teh price point. Review Source Response from Hornetsecurity October 29, 2021 Thanks so much for your feedback. We appreciate it! DJ David J. Director Entertainment Used the software for: 2+ years ### "Altaro VM Backup makes backup proceses easy and is quick to learn" August 1, 2022 5.0 The support desk is really good and the dashboard is easy to learn. Pros The dashboard is easy to use and if you do get stuck, you can have instant access to the chat to resolve any issues with Altaro support desk. Cons Sometimes you do get stuck and would like Altaro staff just to remotely connect and resolve the problem rather than requiring you to resolve the problem yourself. Reason for choosing VM Backup Good reports about easy of installation and use Review Source HL Hugh L. Infrastructure Technician Information Technology and Services Used the software for: 2+ years ### "Altaro review" August 1, 2022 4.0 It's been good the customer support is always helpful. Pros The majority of the time it works without any human intervention at all. It has lots of management tools for storage. Cons Sometimes it has minor issues with backups failing and no error messages. Alternatives considered [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing VM Backup Easier and can be controlled from a central web dashboard accessible from anywhere Review Source MB Mark B. Technical Director Information Technology and Services Used the software for: 2+ years ### "It just makes life easier" August 1, 2022 5.0 It just makes life much easier and gives us confidence in backup storage. Pros It's very easy to use and to recover data. Installation is straightforward as is the updating process. A key feature is the almost instant access to support via in app chat sessions. Cons Integration with RMM platforms could be better by making specific packages for the products. Alternatives considered [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing VM Backup price point and feature set included. Switched from [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Initially cost, but soon realised it's great GUI was saving us time. Review Source DD David D. Technical Manager Hospital & Health Care Used the software for: 1-2 years ### "VM Backup " August 16, 2022 4.0 Overall a very good backup solution for a great price. Pros \- Easy to deploy as an MSP - Support is more than excellent. Direct response and highly skilled technicians. - Easy of use Cons \- More detailed error messaging - Endpoint backup to the VM Backup location. (This was promised in the early days of Altaro) Alternatives considered [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing VM Backup Pricing + MSP Model Switched from [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) \- At the time the MSP Model for Veeam was to expensive Review Source BB Bellamy B. IT Manager Facilities Services Used the software for: 2+ years ### "Great Software Great People " July 12, 2022 5.0 I love it and would recommend this program to others Pros I like all the feature of this program and they are always looking for ways to my the program better Cons The only issue i have is connecting directly to an Azure account. Reason for choosing VM Backup None i just liked it Review Source Similar Products Featured