iDeskCentric

iHelpdesk


4.5 / 5
3 reviews

Who Uses This Software?

iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems, and improve service quality.


Average Ratings

3 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $8.00/month/user
  • Pricing Details
    Two paid levels ($8, $25 per agent per month) are available.
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    No
  • Support
    Business Hours

Vendor Details

  • iDeskCentric
  • www.ihelpdesk.com/

About iHelpdesk

Allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.


22589

iHelpdesk Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

iHelpdesk Reviews Recently Reviewed!


iHelpdesk is affordable and user friendly

Apr 18, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: iHelpdesk is a simple helpdesk application that allows users to log and follow up on issues. It is also very affordable

Cons: unavailability of the live chat makes it difficult for ticket collaborators to post comments and information about the ticket directly

pretty good but some issues

Jan 20, 2014
5/5
Overall

Comments: I'm only demoing it, but after checking out dozens of other highly rated services I'm going to give it a 5 star because the features, visible layout of tickets, clear readability of ticket threads, and color coding high lights make this plat form one of the best I've looked at for the money.

Pros: great user interface. highly task focused without a lot of other distractions. color coding of open tasks and viewing of message threads is wonderful. Price is about the lowest on the market.

Cons: public customer site is a pretty basic. after working with it for 15 minutes it crashed and I could not login again. sent a request to support desk.

Great Tool

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and easy to setup for my users

Cons: Not much, has an easy interface to send tickets and retrieve issues