Who Uses This Software?

Our main users: - Companies from a wide range of fields: market analysis, health, education, non-profit, charity - HR departments doing corporate feedback - Developers as well as non-programmers.


Average Ratings

52 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • 123ContactForm
  • www.123contactform.com
  • Founded 2008
  • Romania

About 123ContactForm

Automatizes the process of creating any type of form and survey. Designed to fit all business needs of collecting and managing data.


Spotlight_media_placeholder

123ContactForm Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Approval Process Control
  • Archiving & Retention
  • Collaboration
  • Document Indexing
  • Drag & Drop
  • Full Text Search
  • Remote Document Access
  • Rules-Based Workflow
  • Text Editing
  • Version Control
  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

123ContactForm Reviews Recently Reviewed!

TERRIBLE EXPERIENCE: Read before you purchase

Sep 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Pros: Visually (only) looks good on wix, other than that there are no pros that you can't find on other sites that will work seamlessly.

Cons: I never write reviews but I had such a terrible experience using this app, from usability to customer service that I wanted to save others time and aggravation. I used this app via Wix with the platinum paid version for ticket purchasing for an event. The setup was a bit complicated to create purchase items but I was able to have someone assist from the customer service to set it up for me via talking to them on chat and email (there is NO ONE to call for customer service even with a platinum plan) When they assisted they didn't explain HOW to do it, they just did it for me which may seem like a good thing at first but then when you run into a problem you don't know how to fix it; highly in recommended. Once users started purchasing items a myriad of other issues came up; payments showed up in the reports as not paid when indeed the money went through, the form wouldn't take them to the payment page and the reports do not update in real time; you have to manually refresh it, and that along with any other changes must be done on a computer as it's not at all mobile compatible. When I went back and forth with customer service on these items and the last was not resolved I ultimately asked for a refund; they processed the refund without warning and deleted all my 500 user entries! If any of the above matter to you for your needs, do not get this app! I am now using formstack and haven't had a single one of these issues for exactly the same price!

Great form software for nonprofits!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We use 123contactform for several purposes far beyond contact forms. Their forms are easy to build, customizable and offer all the options that a company or organization would want. We had great success using their software to create an application and the features they offered (min word count, auto-fill, required/non) helped so much.

Cons: Very minor but exporting submissions requires you to email a document to yourself, it would be nice if you could just download the results immediately.

New user, enjoying so far

Feb 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, customizable, price

Cons: I would like to be able to filter by form status. For example, every form ever started or submitted is in the same list, so it's difficult to tell if the customer is still working on the form or they have submitted it (I do get an email when the form is submitted).

Overall: I am using this for Admissions Applications for a private school. It was very easy to setup and users have reported a good experience so far. Can't beat the value for the price.

Easy form builder

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We use this form builder with our wix.com website. It integrates well and is seamless. I like how it captures the information submitted in the backend. It's also easy to go back and review information submitted.

Unmatched Versatility

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fantastic tool that covers not only online forms but a variety of other functions. Was able to create automated appointment forms with custom notifications and even include payments for event registrations.

Simple Software!!

Oct 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It does just what it's been asked of. Has never failed us.

Cons: Nothing

Overall: We like to keep our complainant completely confidential and this little program does just that. It is so easy to use and works with Facebook too. The form comes to us via email and in real time too.

Recommendations to other buyers: No

Made some nice forms

Oct 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer service

Cons: extras were hard to figure out

Overall: There were lots of options about how to make the forms that I needed. And the staff was helpful in getting the form the way I needed it

great contact from platform

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I like everything about this contact form platform! It is easy to use, provides great reports and dashboard is easy to read. Great value for the money!

Pros: cheap, user friendly, great customization

Cons: not connected to our CRM

Recommendations to other buyers: give it a try :)

Love this app!

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I use 123 contact form for my wix website (that's how I found them) and I love it. It does exactly what is advertised and has recently been upgraded to include some better designs.

Pros: Forms are designed well and easy to use. I usually receive data by email within seconds of the form being submitted.

Cons: A bit costly for what it does (anyone who knows HTML well enough can probably create a mailto form that does the same thing) but the design is great and it's easy to customize which is why we use it.

123 forms

Mar 23, 2016
4/5
Overall
5 / 5
Ease of Use

Comments: still learning to use it, very good free version. I am looking forwar to see how it works on my site and doing some tests since I am new in this type of apps

You want some powerful and elegant forms for Your Online Business ? - 123 forms is the solution for u !

Feb 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: In short... With 123 forms I got the Features that enables me to create basically anything that my heart really wants. I like the analytics features and all the benefits those guys gave me. Also, more than that, I like that fact that I have full protection with SSl Certificates and captchas in place. If you need surveys and beautiful & functional forms I can't speak highly enough of this company.

Pros: drag & drop features that makes the processes much easier SSL Encryption, captchas and so much more Amazing Analytics for my forms I like that features of connecting & collecting with my Google Drive & CRM very fast and easy I've tried so many forms but those guys are awesome :)

Cons: I had some problems when I wanted to connect with stripe. I hope I can solve this issue fast enough to finish my thing. Slow support for Free users but still you have a support for your projects :)

Beware Of Hidden Charges

Dec 29, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I accessed this via WIX website builder. The app itself worked ok. I upgraded to the paid version to unlock most of the features which was advertised at an additional $4 per month, however this did not unlock most features. If I wanted more than four forms and I had to pay an additional $25 per month. The cost of my webstie builder is only $15 per month so how they think they can justify $25 for a form is beyond me.

Pros: It works and was easy to set up.

Cons: WAY too expensive and customer support very slow.

super easy

Sep 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We just started putting a form together for our website (form is not live yet) but it's far better than any of the Widgets we've used in the past

Pros: Easy to use for idiots like me!

Great tool with many uses

Jul 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: 123ContactForm is a useful tool that has a number of uses. I use the tool to create feedback forms that can be set up on a URL and sent to users, then each time a user completes the form, I receive an email with the feedback. I can also login to access all of the data. The other use is for an online quiz - I set up a number of versions and one is picked at random, as well as an IP block to prevent users from taking the quiz more than once a day. The correct answer can be configured, then scores are recorded together in a table, with the option to download as a csv. There are several features that can be added to the forms and it's very easy to build something that looks good.

Pros: easy to use free version that is sufficient for most simple forms ability to set up email notifications

Cons: none that I have come up with

Really great service.

Sep 10, 2014
5/5
Overall

Comments: After spending hours on researching form building and the capturing of PHI, I decided to use 123 Contact Form. Really at the beginning I thought it was not going to be sufficient for my needs. After contacting customer service, who walked me through each bit of information that I requested, in a easy to use way, I discovered they are exactly what I needed. Thank you so much 123 Contact for solving my form needs and making it stress free!

Helpful Support

Jul 23, 2014
5/5
Overall

Comments: We are using 123ContactForm for several clients, and our experience has been very positive. During our evaluation period, the sales team was accessible to answer our questions and was helpful in ensuring that we were fully informed about the plan options and their associated features/functionality. Likewise, the support team was very helpful, providing timely responses and assistance to resolve technical questions as they arose. They went above and beyond to help ensure a successful conclusion to our trial evaluation.

Pros: Easy to use; very flexible; integrates very easily with 3rd party elements including Google Drive/Docs. Great support.

Extremely satisfied with 123ContactForm App and Support Service Staff

Jul 22, 2014
5/5
Overall

Comments: I am doing volunteer work for a non-profit and 123ContactForm is a great app for creating forms that meet our needs. The price levels fit our requirements, support has been outstanding, data collected facilitates our needs, and user interface is a pleasure to use.

Pros: User friendly interface, many useful features, easy dashboard navigation, superb support, and all at a great value for non-profits.

Cons: None

Excellent App

Jan 08, 2014
5/5
Overall

Comments: I have done everything I've needed. The App is Amazing!.

Pros: The Support Team is Great!. They always finds you a solution for everything.

So EASY to use!

Jan 03, 2014
5/5
Overall

Comments: I have no technical experience at all, but 123ContactForm made it very simple for me to create exactly the type of form I wanted for my new website. I was able to do most of it myself, but when I had questions, their representative walked me through the process so that I was able to complete my form quickly and easily. I felt great about my experience and proud of what I created.

Fantastic

Dec 17, 2013
5/5
Overall

Comments: Does exactly what any business needs without in depth html re editing. I can paste a message to my customers instantly anywhere anytime.

Pros: easy to use

Cons: not found any doubt I ever will

Great Company, Nice Service

Dec 11, 2013
5/5
Overall

Comments: Been using 123 contact for years, fantastic free service.

Pros: Fast, reliable, constant service, easy to install, many options, nice customer service.

Cons: Can not think of any, only good so far.

I am very satisfy of the 123contact form service!

Dec 04, 2013
5/5
Overall

Comments: The consideration is fast, the very pleasant and patient person. The problems are for the most part of time solved very fast. I am very satisfy of the 123contact form service!

Appreciation

Nov 20, 2013
5/5
Overall

Comments: Had a question about translate an existing field "Address".

Pros: Without any intervention from my side I recieve a PopUp window with "Hello, I am your 123ContactForm Account Specialist. I am here if you need help." The expert Madalin helped me in a really short of time, Many thanks! Regards, Daniele

Premium Support

Nov 15, 2013
5/5
Overall

Comments: We use forms for many clients and these forms seem to be the most popular from our clients due to the functionality and integration with so many apps.

Pros: Amazing Functionality Easy to Create Many options Love the Google Docs plugin Awesome Customer Support The price is right

Cons: Other form systems we use look much nicer than 123 Contact Forms, but their functionality towers any competitors. So the biggest con is on design, not functionality.

The service is high quality, attention, sympathy and more!

Nov 15, 2013
5/5
Overall

Comments: Again I went to make changes in my form. I thought about doing, just a hand appeared shortly dislocated more: Andrea solved the problem as if she herself had designed the site and its resources. Congratulations to the team and 1,2,3 form. The service is high quality, attention, sympathy and more! Thanks for all the structure you provide. Ricardo S.T

Pros: ease skilled attendance practicality options flexibility actually works

Cons: not yet found

Outstanding Customer Service

Nov 13, 2013
5/5
Overall

Comments: We ran into an issue with our wordpress template, which prevented the embedding of 123 contact forms correctly. With a quick email to the support team, they logged in and fixed the template issue within a few hours (even though it was our template as the issue - not their software). Great service! Thank you

great app for creating professional forms

Nov 12, 2013
5/5
Overall

Comments: 123ContactForm is a great app for creating professional forms. Great price level, amazing live support, i strongly recommend this app.

Pros: 123ContactForm allows fully customized multilanguage forms. The customer service is very efficient through a real time live chat available anytime i needed. My interlocutor was very professional and could solve all the problems/doubts that i had.

Great service

Nov 07, 2013
5/5
Overall

Comments: I was impressed with the quick response I got, to a minor problem I had, which was getting my form to appear on Facebook.

Thanks for the customization,

Oct 10, 2013
5/5
Overall

Comments: We needed a custom solution for a donation form. Within a few minutes of chatting online with a tech, he created the exact form we needed! We are looking to get many donations when we launch our new website (laurenshopefoundation.com).

Pros: Online web chat Very fast response time Very knowledgable staff Wix integration

Perfect!

Jul 19, 2013
5/5
Overall

Comments: First of all, I need to say that I love it! the Customer service was perfect and they helped me when I needed. Just perfect! CONGRATS!!

Pros: Everything

Cons: None

Outstanding product!

Jul 02, 2013
5/5
Overall

Comments: Although perfection does not exist, the 123ContactForm has been helping my business to go to the next level and assuring the satisfaction of my customers. I also applause its outstanding customer service (always ready to help customers like me in solving any possible inconvenient that may occur). CONGRATS for this product and keep on rocking the world with it! :)

Pros: Everything!

Cons: None.

In short, 123 Forms ROCKS!

Jun 07, 2013
5/5
Overall

Comments: There were initial problems trying to integrate the "LONG" 123 forms into the Wix platform, but we found an awesome fix/go-around that makes these forms even cooler then they already are! In short, 123 Forms ROCKS!

pop up help

May 22, 2013
5/5
Overall

Comments: I was struggling with an upgrade while I was trying to build my form. All of a sudden a cool dude called Chris popped up out of no where and helped me with instant messaging. Wouldnt it be great if all programs worked like this. He offered more support if it didnt work and a contact email if i needed it. I was VERY impressed. The form builder is really easy to use and has LOADS of options, I love it. Thank you for making the process really easy.

Thank you Chris

May 20, 2013
5/5
Overall

Comments: For some reason my form on my wix site wasn't working. But I was able to get ahold of a great customer service person by the name of Chris... He was able to fix my problem in less than 5 minutes... Now Thats Top Notch Teching if you ask me... Thanks again Chris for all the help... :)

Pros: fast and to the point... fixed my problem in less than 5 minutes.. :)

Cons: none

123contactform is Awesome

May 20, 2013
5/5
Overall

Comments: I registered with 123contactform one month ago, and I am really happy with their service. First, the form is the greatest I've seen on the web for Joomla (and I searched a lot), but what I like even more than there excellent form is the live support. I had a problem with my form today, and Chris (a member of the support team) stayed with me for almost one hour helping me via the live chat. This is amazing! But what is even more amazing is that I'm only a free member, and I didn't upgrade yet. I've never seen this kind of support, and believe me; I work online since 2006. Let me tell you that I bought another form builder from another company for my joomla site, and their form didn't work for me. They didn't even bother to take care of my problem, although the problem was on their side, and when I asked for a refund, they just told me: no! Hapilly, I am with 122contactform now, and I recommend it to everyone.

Pros: Excellent form Drag and Drop super easy to use All features you ever need on a form Free service is better than some other paid services Excellent and super fast support

Cons: Limited to only 10 field per form for free members (I wish I could have more) Paid version is a little bit expensive.

Finally Customer Service that works!

May 14, 2013
5/5
Overall

Comments: It is a breath of fresh air to have an account with a company that provides an extremely high level of customer service. The online chat is amazing, your technical issues are resolved almost immediately and it is not too much trouble!

Pros: Would highly recommend

Cons: None

Excellent customer service

May 03, 2013
4/5
Overall

Comments: Hi, I work for non profit and was really impressed that they are wiling to give you all the option you requested will definetly recommend for everyone.

Awesome fun and easy!

Apr 30, 2013
5/5
Overall

Comments: I have only just begun using 123 and found it so diverse and packed-full of great form elements I can't stop using it! Such easy user-friendly system, easy to edit on the fly and monitor data. I love it.

Pros: User-friendly Unlimited features Great dashboard to navigate Value for money Great looking forms Works great on ipads Simple to use and fun to design

Cons: Could do with allowing a little more font types and size options but that' being picky!

WOW...Thats all I need to say

Apr 26, 2013
5/5
Overall

Comments: I am a web designer and have used 123Contact Forms for a few websites I have designed. I had an issue was answered and fixed in seconds. Thank you 123Contact team.

Amazing Support Staff

Apr 08, 2013
5/5
Overall

Comments: Support Staff are always very knowledgeable and helpful - they are also very prompt to reply, either online or via email. They are very impressive!

Can't fault them

Apr 04, 2013
5/5
Overall

Comments: The control panel gets some getting used to. I spent a good while tweaking embedded code myself, until I found the option in the gui to do it for me. All my questions were handled very effectively and the customisation I wanted (a font not listed in their app) was done quickly and for free.

Pros: Superb customer service.

Great for making online forms

Apr 02, 2013
5/5
Overall

Comments: I am extremly happy with both the 123Contact form product and the service provided by the company! I have used the product to produce a online form for applicants to apply for audition to the Norwegian production of the musical A CHORUS LINE were they also are able to upload their CV and picture. Before, when you tell applicants to send they applicants to just send their resume and info to a given mail address, they also tend to forget half of what we ask of them, but now I can "force" them to remember enclosing everything because they won't be able to send the form before all fields are filled in/uploaded. Excellent!

Pros: Works with all charracters, included Norwegian Æ Ø and Å

Cons: can't think of any, the form have all the options I was looking for

great services

Apr 01, 2013
5/5
Overall

Comments: Great help getting my submission form going using their online chat support that was instant. great services. thank you

Pros: perfect service

Great support team and concept!

Mar 29, 2013
4/5
Overall

Comments: I had some difficulties setting up the contact forms on my blog, but along with the help of Chris we came to a solid solution. Thank you very much and I will enjoy making use of your forms from now on!

Pros: Great support team, quick and effective, really nice form set-ups!

Cons: HTML codes were not always working, had to tool around with them but thankfully with the help of the Support guy Chris, we were able to get to a solution.

Help with contact form published on NetObjects Fusion

Mar 28, 2013
5/5
Overall

Comments: Chris was on hand throughout to help me through this process. I had found difficulty in that I have no real experience with Scripts and the 123Contact Team made it so much easier by being on hand to guide me through the process.

Pros: Excellent Customer Service

Cons: Chris doesn't work for me on a day to day basis. Could do with that sort of in house support on a wide variety of IT subjects!

Awesome Form Service

Mar 27, 2013
5/5
Overall

Comments: A friend of mine told me about 123 Contact Forms. Wow!! what a tool this is, it fulfilled all my needs. Its just so easy to use. And above all the online support guy was very helpful.

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Jul 27, 2017
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Mar 25, 2017
4/5
Overall

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Nov 09, 2016
2/5
Overall
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely