123FormBuilder

123FormBuilder


4.5 / 5
100 reviews

Who Uses This Software?

Our main users: - Companies from a wide range of fields: market analysis, health, education, non-profit, charity - HR departments doing corporate feedback - Developers as well as non-programmers.


Average Ratings

100 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $24.99/month/user
  • Pricing Details
    https://www.123formbuilder.com/features-matrix.html
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • 123FormBuilder
  • www.123contactform.com
  • Founded 2008
  • Romania

About 123FormBuilder

123FormBuilder allows you to build any type of online forms, manage workflows and collect accurate data with ease. With its intuitive interface and powerful capabilities, 123FormBuilder is trusted by 1.7 million users in +185 countries, throughout all major industry verticals.


123FormBuilder Features

  • Access Controls/Permissions
  • Archiving & Retention
  • Collaboration
  • Drag & Drop
  • Forms Creation & Design
  • Full Text Search
  • Process/Workflow Automation
  • Version Control
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Attendee Management
  • Confirmation/Reminders
  • Discount/Coupon Management
  • Event Calendar
  • Marketing Management
  • Online Payments
  • Online Registration
  • Social Media Promotion
  • Wait List Management
  • Website Management
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

123FormBuilder Reviews Recently Reviewed!


123FormBuilder has become a powerful tool for my company!

Aug 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The number of fields for forms is countless! In addition, 123FormBuilder has several security mechanisms that allow the form to be used for any use. Even for contests! The ease of creation and finding what you need, and if you don't find what you are looking for, the service always answers you in 1 day! Our company will not stop using 123FormBuilder anytime soon!

Cons: There are very few weaknesses of 123FormBuilder, the only thing I could think of was having a chat so I could have my questions answered, but by email, I always get the answer by the end of the day.

Overall: I have been using 123FormBuilder for 1 year in my company and its forms solve 99% of the problems I have.

Capterra loader

Does not integrate well with payment systems

Aug 15, 2018
1/5
Overall

5 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money

Pros: It was cheap and seemed to work at first. User friendly but in the end it was the worst choice we made in the last decade.

Cons: We use Square as our payment processor. After our first event and having over a dozen of participants show up that we were not expecting, we learned that the system does not properly notify when a participant has actually paid. The system showed that the payment was not completed when it had actually been completed. We were told that the reason for this was because it did not directly integrate with Square and that if the registration window was closed before the payment was complete, that the registration system would not show that any payment was made even if it was. We worked for hours with the team to see if this problem could be fixed but no solution was possible. If you collect payments DO NOT use this system! A system whose code cannot properly determine if a payment has actually been made is catastrophic to an event. Because our events are planned based on the number of participants we ended up having to pay hundreds of dollars per event for last-minute housing, food, space, instructors, admission fees and more. By the time we had learned this, we had already opened up many more events and were stuck for over 6 months dealing with random people coming to our events and spending hundreds of hours verifying every registration with Square to see if payment had been made. About 30% of all registrations had incorrectly identified whether or not someone had actually paid and we were left to pick up the pieces. RUN from this if you collect payments. Use something else.

Overall: The customer service was terrible in the end. The fact that they couldn't fix this problem was mind-blowing given how big of a negative impact it has on a business. If you collect payments for your events DO NOT use this system.

Good Product, Slow Service

Aug 14, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: 123 FormBuilder is easy to use and allows near-infinite construction and customization.

Cons: There is a problem with the way the date fields communicate that has left us unable to charge late fees for months-- and we have not received meaningful support on the issue despite numerous emails back and forth with the company.

Overall: This is an easy-to-use form builder with payment integration, which is exactly what we needed. However, the fact that we have been trying to get a bug fixed for months and continue to be told they are "working on it" is incredibly frustrating. This has rendered us unable to charge late fees, which is costing us money by the day.

Simple form with many functions!

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I was hesitant to use any form that I needed to pay for, but this actually has become a go-to form builder for many of my projects. From obtaining leads, to registration and accepting payments, 123FormBuilder does it all at a decent price. It also helps that the forms look nice on any website page it's embedded in.

Cons: I do think some of the limitations vs cost could be adjusted, but if you are collecting money from your endeavors and using the freemium version, you should be okay.

If only the developers were as good as the support staff

Feb 11, 2019
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I have a Premium account and I have always received better than average support. Because they use instant chat, you can ask a quick question and they will help you out - no robots. The features I like are the ones mentioned in their product. I have used all of them. Including chaining forms, subdomain ssl certificate, SMTP mail, translation, etc. It is for these reasons that I think this product is very unique. Creating forms is dead simple, updating, moving fields around, is very easy. It even has themes and ways to customize CSS and add Javascript. I did not try the payments though.

Cons: I have found many glitches with the app. It is too bad that their developers are not fixing any of them. Below is a quick list that I have shared with them multiple times. All I get in their replies is apologies. - Repeatable components are still in BETA mode after nine months and counting. I don't know what product out there would have something in BETA for this long, so that is your first clue. - Long text & mobile numbers should transfer from one form to the next. When chaining form, long-text and mobile numbers are impossible to transfer correctly. Again, why? - Allow for computed text in the form so we can concatenate fields. There is no easy way to get this done and therefore you can't perform basic things like validating text, or transforming it. - Masking numbers to indicate 000's. What is easier to read: 100000000 or 100,000,000? There is nothing you can do but to ask your users to be careful entering amounts. - Individual attachments should not be zip when the forms are saved in Draft users re-open the form. - Add a field that indicates what language was used when the form was submitted. - Allow to undo, audit history of changes, logging of emails sent, etc. As it is, every change is automatically put in production. The 'Publish' does not mean 'Save'. Hopefully, they get to resolve these issues soon.

Excellent Lead Generating Forms

Aug 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Over the years I have used the software I might have had one question for support when I first started using it. I accidentally deleted one of my forms and it was recovered immediately. I have many forms with a lot of my eye-catching graphics. The software allows me to generate forms that get results.

Cons: Nothing. It does everything I want it to do. It is exactly what I was looking for.

Overall: Couldn't be happier. I receive a lot of positive feedback.

123 Form Builder Review

Aug 14, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to change the form fields as required . Instant viewable changes. Different forms for promotions . Ease of use for client . Easy to read for customers. Instant reporting of receipt of form completed by customer.

Cons: Sometimes the contact form disappeared off the website and had to review.

Overall: Good

Great Customer Support!

Jul 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent customer support! I received help right away.

Cons: No complaints at this time. The only time I had an issue with logging in, I received help right away.

Overall: We use 123FormBuilder as part of the patient messaging system in our office. It is secure, easy to use, and their customer service is excellent. The only times we have had questions or run into issues, we received help right away, and one of the times, they were even able to add a feature to how we see read and unread messages, which was a very big, pleasant surprise! Their customer support staff are always excellent to work with.

Great product for an interactive website

Aug 14, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pretty much everything is customizable, which helps us implement the product into our website to gather leads in a streamlined way.

Cons: I'd have to say the cost is a pretty significant factor. The subscription is plan-based, so different plans have different features. If you need only one particular feature, you're forced to buy the plan that has that and a whole lot more you'd probably never use. I personally don't like having to pay for things I'm not ever going to use. It would be nice to be able to customize your plan so that you're only paying for what you need.

123FormBuilder - Feedback

Aug 14, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was in a hurry to find a solution for a client of mine - A form for their guests to register for an event where I could produce registration reports for the client and monitor registrations. I also needed access to the form to be a link that could be dropped into an HTML invitation. I found 123FormBuilder for the first project, and have not searched for another option 15 projects later.

I admit that I need to take time to perfect my template by learning about all options 123FormBuilder has, because I know there is room for improvement with the look and feel the client sees when they click "register here."

I would suggest taking the time to build that first one, then it's so easy to duplicate and modify for future use.

Cons: The support icon that is always in the corner while I'm trying to design a form.

Overall: Basically described in the Pros section, ease of use and reuse of a master form. The ability to drop the link into an html, create reports, real-time notification of registrations, customize the "from" in the notification responses, and appear to be your client on their behalf.

TERRIBLE EXPERIENCE: Read before you purchase

Sep 06, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

Pros: Visually (only) looks good on wix, other than that there are no pros that you can't find on other sites that will work seamlessly.

Cons: I never write reviews but I had such a terrible experience using this app, from usability to customer service that I wanted to save others time and aggravation. I used this app via Wix with the platinum paid version for ticket purchasing for an event. The setup was a bit complicated to create purchase items but I was able to have someone assist from the customer service to set it up for me via talking to them on chat and email (there is NO ONE to call for customer service even with a platinum plan) When they assisted they didn't explain HOW to do it, they just did it for me which may seem like a good thing at first but then when you run into a problem you don't know how to fix it; highly in recommended. Once users started purchasing items a myriad of other issues came up; payments showed up in the reports as not paid when indeed the money went through, the form wouldn't take them to the payment page and the reports do not update in real time; you have to manually refresh it, and that along with any other changes must be done on a computer as it's not at all mobile compatible. When I went back and forth with customer service on these items and the last was not resolved I ultimately asked for a refund; they processed the refund without warning and deleted all my 500 user entries! If any of the above matter to you for your needs, do not get this app! I am now using formstack and haven't had a single one of these issues for exactly the same price!

Simple Software!!

Oct 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does just what it's been asked of. Has never failed us.

Cons: Nothing

Overall: We like to keep our complainant completely confidential and this little program does just that. It is so easy to use and works with Facebook too. The form comes to us via email and in real time too.

Recommendations to other buyers: No

Easy to Use with Great Reporting Features

Aug 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the ease of use with 123FormBuilder. I have developed several forms for various clients, and they are able to capture data and have it imported directly into MailChimp. Most recently I developed a form for a customer's clients to receive a free book. With 123FormBuilder, setting up the form and tracking responses were easy.

Cons: 123FormBuilder is easier to use than in the past. Previously, it was a bit "clunky" getting fields to populate properly. Lately, however, it has become one of my favorite apps, as forms are very easy to populate.

Overall: 123FormBuilder is a terrific tool for websites where site owners want to capture information from users. That information can be used to populate popular mail and marketing sites like MailChimp.

Love this app!

Aug 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I use 123 contact form for my wix website (that's how I found them) and I love it. It does exactly what is advertised and has recently been upgraded to include some better designs.

Pros: Forms are designed well and easy to use. I usually receive data by email within seconds of the form being submitted.

Cons: A bit costly for what it does (anyone who knows HTML well enough can probably create a mailto form that does the same thing) but the design is great and it's easy to customize which is why we use it.

123contactform is Awesome

May 20, 2013
5/5
Overall

Comments: I registered with 123contactform one month ago, and I am really happy with their service. First, the form is the greatest I've seen on the web for Joomla (and I searched a lot), but what I like even more than there excellent form is the live support. I had a problem with my form today, and Chris (a member of the support team) stayed with me for almost one hour helping me via the live chat. This is amazing! But what is even more amazing is that I'm only a free member, and I didn't upgrade yet. I've never seen this kind of support, and believe me; I work online since 2006. Let me tell you that I bought another form builder from another company for my joomla site, and their form didn't work for me. They didn't even bother to take care of my problem, although the problem was on their side, and when I asked for a refund, they just told me: no! Hapilly, I am with 122contactform now, and I recommend it to everyone.

Pros: Excellent form Drag and Drop super easy to use All features you ever need on a form Free service is better than some other paid services Excellent and super fast support

Cons: Limited to only 10 field per form for free members (I wish I could have more) Paid version is a little bit expensive.

Just a TERRIBLE product - borderline dishonest business

Nov 18, 2018
1/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Lots of great features, support for multi-file upload, integration with WIX websites. Ability to manage the forms within the WIX framework. Color schemes which work well with WIX templates

Cons: Where do I start. 1. The WIX plan gives you 100MB of upload data, but no easy way to manage the purging of the data. You have to do it all manually, every day if you get many submissions. There are no mechanisms for auto purging data... and your account gets restricted, form submissions are held hostage 2. We regularly receive payment failed notifications, when ALL our payments have gone through just fine 3. They just want you to upgrade to their much more expensive plan, and they do everything they can to mislead you to purchase 4. their support is mostly unavailable in real-time and unhelpful/unfriendly 5. wonky interface: discrepancies between what settings they say are active and what appears in our account/form settings 5. Overall a terrible experience and we're actively looking for an alternative at this point

Great App with a few bugs they need to fix

Aug 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use of the forms along with the variety of options and customization.

Cons: Has some bugs that have taken the developers more than a month now to try to fix.

Perfect form for authors and freelancers.

Dec 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Pros- Lots of integrations, options, customizations. They've done really well with making a robust builder that's still easy to use and setup, with minimal fuss necessary. It's simple to create your form and deploy it no matter where you need it to be, because the integrations cover most popular platforms, and the standard publishing options like jquery, HTML, or link form handle the rest.

Cons: I really feel that notification emails upon signup and exporting as a CSV should be standard to all plans. In the privacy conscious age we're in now, people need that extra email to remind them that yes, they did sign up to this. A "Thank you" page on a website they'll quickly navigate away from isn't enough anymore. Exporting as a CSV is necessary as almost every business is now using forms for newsletter signups. Without being able to export as a CSV, we have to manually export that data one signup at a time. Those two options really should be standard on all plans, not just the paid ones, as the times change.

Good product

Aug 14, 2019
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The forms are easy to us and work very well. They are well laid out also and easy to us

Cons: I would need the form to be translated in multiple languages

Very user friendly...but

Aug 15, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is very easy to use, adapt to any webpage, embed rules and payment functions. I haven't found any other service that is comptable.

Cons: Unfortunately, because of security threats, the services gets shut down sometimes by our institution. This is because of phishing warnings due to the use of the forms by free users.

I use this as an add-on app to my website to make forms for web visitors to fill out.

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's pretty self-explanatory and easy to use. Customer service is really good. They get back with you pretty quickly and are good about making sure they have helped you with your questions.

Overall: Makes it easy for web visitors to fill out a form and email it to me to answer their requests (i.e., add them to a mailing list or committee, send them requested information, etc.) Great app!

I have a hard time finding the app from my website software. I wish my web app people would put a link to this in the website editor instead of me having to remember how to get to it.

You want some powerful and elegant forms for Your Online Business ? - 123 forms is the solution for u !

Feb 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: In short... With 123 forms I got the Features that enables me to create basically anything that my heart really wants. I like the analytics features and all the benefits those guys gave me. Also, more than that, I like that fact that I have full protection with SSl Certificates and captchas in place. If you need surveys and beautiful & functional forms I can't speak highly enough of this company.

Pros: drag & drop features that makes the processes much easier SSL Encryption, captchas and so much more Amazing Analytics for my forms I like that features of connecting & collecting with my Google Drive & CRM very fast and easy I've tried so many forms but those guys are awesome :)

Cons: I had some problems when I wanted to connect with stripe. I hope I can solve this issue fast enough to finish my thing. Slow support for Free users but still you have a support for your projects :)

123FormBuilder - Not as good as some of the alternatives

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the fact that the basic version of the service is free, allowing for it to be tried out and assessed at no charge.

Cons: I didn't like the fact that when the form submissions come in, they are in plain text in email, and so are not really very secure.

123FormBuilder meets our need

Dec 18, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very easy to use. Forms are easy to set up. I like that there are a good number of options for ways to answer questions.

Cons: The reports are a bit odd and I would like to be able to customize the look of the form a bit more.

Overall: We use 123 Forms for a number of different functions. Listener surveys, contest entries, data entry for fundraising and website forms. It has helped save us time and money.

123Formbuilder goes far beyond creating traditional forms!

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: 123formbuilder has ample options for question type and customization opening the door to meet so many needs such as applications, surveys, reports, etc.

Cons: The pricing for 123formbuilder is not too high, however, the options within the lower cost levels are limited. For example, the lowest tier has a question limit that is pretty low.

Very good and easy to use

Apr 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about 123form builder is the ease of use. It is very handy when making forms for my business.

Cons: The worst thing about 123 form builder is the price. I only had the free trial and loved it but not sure if I would pay for it.

123 Formbuilder is awesome!

Apr 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love 123 FormBuilder! So many functions and so simple to use! You can use templates that are available or you can start from scratch. It's so easy to add fields to your forms. When you're ready to publish, just grab the embed code to embed the form into your website. Easy peasy! If you need more advanced features such as payment integration or would rather not have their link on your form, you can subscribe to their premium features. In some cases the free version is fine.

Cons: I really haven't had any issues with 123 Form builder. I like pretty much everything about their service.

How great it is

Aug 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and helps me tremendously.

Cons: I didn't have problems with it so forme I will say nothing...

Overall: I can now go green so no paper ussagae.. Everything goes automatically so the works gets done faster and efficient.

Excellent

Jan 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to make a huge variety of forms and add personal logos for your business. Excellent customer support to help with any issues you may run into. extremely user friendly for all levels of staff.

Cons: The amount of form fields with the starter pack could of been a bit higher as some of the forms I needed to create had a huge amount of fields but for many the amount is more than needed.

Great for making online forms

Apr 02, 2013
5/5
Overall

Comments: I am extremly happy with both the 123Contact form product and the service provided by the company! I have used the product to produce a online form for applicants to apply for audition to the Norwegian production of the musical A CHORUS LINE were they also are able to upload their CV and picture. Before, when you tell applicants to send they applicants to just send their resume and info to a given mail address, they also tend to forget half of what we ask of them, but now I can "force" them to remember enclosing everything because they won't be able to send the form before all fields are filled in/uploaded. Excellent!

Pros: Works with all charracters, included Norwegian Æ Ø and Å

Cons: can't think of any, the form have all the options I was looking for

easy compatible as simple 123

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: faster way or easy for set up form online and offline. all my staff said easy for them to create any kind a form

Capterra loader

Great web-based software to build forms of any kind

Mar 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Love that this software integrates with many website managers and social media outlets. With easy integration, you are able to disperse your forms to a wider audience.

Cons: Even with a paid subscription, there is a limit on the number of questions you can ask. You can pay more for additional questions but for us, we maxed out the budget. We found ourselves asking fewer questions on a scholarship application because of this limitation.

Overall: We are able to have all of our forms organized in one software which is great!

Best form building solution and an all rounder

Mar 27, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 123FormBuilder gets the job done without demanding too much from the user in terms of technical know how. This is the biggest pro I have felt about it.

Cons: The options provided are very limited, especially in the free plan which makes it basic at the best. They can include more features in this plan.

Helpful Support

Jul 23, 2014
5/5
Overall

Comments: We are using 123ContactForm for several clients, and our experience has been very positive. During our evaluation period, the sales team was accessible to answer our questions and was helpful in ensuring that we were fully informed about the plan options and their associated features/functionality. Likewise, the support team was very helpful, providing timely responses and assistance to resolve technical questions as they arose. They went above and beyond to help ensure a successful conclusion to our trial evaluation.

Pros: Easy to use; very flexible; integrates very easily with 3rd party elements including Google Drive/Docs. Great support.

Great tool with many uses

Jul 13, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: 123ContactForm is a useful tool that has a number of uses. I use the tool to create feedback forms that can be set up on a URL and sent to users, then each time a user completes the form, I receive an email with the feedback. I can also login to access all of the data. The other use is for an online quiz - I set up a number of versions and one is picked at random, as well as an IP block to prevent users from taking the quiz more than once a day. The correct answer can be configured, then scores are recorded together in a table, with the option to download as a csv. There are several features that can be added to the forms and it's very easy to build something that looks good.

Pros: easy to use free version that is sufficient for most simple forms ability to set up email notifications

Cons: none that I have come up with

New user, enjoying so far

Feb 24, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, customizable, price

Cons: I would like to be able to filter by form status. For example, every form ever started or submitted is in the same list, so it's difficult to tell if the customer is still working on the form or they have submitted it (I do get an email when the form is submitted).

Overall: I am using this for Admissions Applications for a private school. It was very easy to setup and users have reported a good experience so far. Can't beat the value for the price.

Premium Support

Nov 15, 2013
5/5
Overall

Comments: We use forms for many clients and these forms seem to be the most popular from our clients due to the functionality and integration with so many apps.

Pros: Amazing Functionality Easy to Create Many options Love the Google Docs plugin Awesome Customer Support The price is right

Cons: Other form systems we use look much nicer than 123 Contact Forms, but their functionality towers any competitors. So the biggest con is on design, not functionality.

Awesome fun and easy!

Apr 30, 2013
5/5
Overall

Comments: I have only just begun using 123 and found it so diverse and packed-full of great form elements I can't stop using it! Such easy user-friendly system, easy to edit on the fly and monitor data. I love it.

Pros: User-friendly Unlimited features Great dashboard to navigate Value for money Great looking forms Works great on ipads Simple to use and fun to design

Cons: Could do with allowing a little more font types and size options but that' being picky!

Great form software for nonprofits!

Jul 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We use 123contactform for several purposes far beyond contact forms. Their forms are easy to build, customizable and offer all the options that a company or organization would want. We had great success using their software to create an application and the features they offered (min word count, auto-fill, required/non) helped so much.

Cons: Very minor but exporting submissions requires you to email a document to yourself, it would be nice if you could just download the results immediately.

Easy, fast and does not require a great deal of thinking to make what you need look great!

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This platform, if that is what you call it is very easy to use! I have recommended it to other organizations. I plan to use it again in a new business I am putting together!

Cons: There is a small learning curve to using this product but once you have caught on! BOOM! You're in business! My clients tell me they love using our website!

The service is high quality, attention, sympathy and more!

Nov 15, 2013
5/5
Overall

Comments: Again I went to make changes in my form. I thought about doing, just a hand appeared shortly dislocated more: Andrea solved the problem as if she herself had designed the site and its resources. Congratulations to the team and 1,2,3 form. The service is high quality, attention, sympathy and more! Thanks for all the structure you provide. Ricardo S.T

Pros: ease skilled attendance practicality options flexibility actually works

Cons: not yet found

Great support team and concept!

Mar 29, 2013
4/5
Overall

Comments: I had some difficulties setting up the contact forms on my blog, but along with the help of Chris we came to a solid solution. Thank you very much and I will enjoy making use of your forms from now on!

Pros: Great support team, quick and effective, really nice form set-ups!

Cons: HTML codes were not always working, had to tool around with them but thankfully with the help of the Support guy Chris, we were able to get to a solution.

great app for creating professional forms

Nov 12, 2013
5/5
Overall

Comments: 123ContactForm is a great app for creating professional forms. Great price level, amazing live support, i strongly recommend this app.

Pros: 123ContactForm allows fully customized multilanguage forms. The customer service is very efficient through a real time live chat available anytime i needed. My interlocutor was very professional and could solve all the problems/doubts that i had.

Extremely satisfied with 123ContactForm App and Support Service Staff

Jul 22, 2014
5/5
Overall

Comments: I am doing volunteer work for a non-profit and 123ContactForm is a great app for creating forms that meet our needs. The price levels fit our requirements, support has been outstanding, data collected facilitates our needs, and user interface is a pleasure to use.

Pros: User friendly interface, many useful features, easy dashboard navigation, superb support, and all at a great value for non-profits.

Cons: None

Get this!!!

Aug 14, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how it easy it is to navigate. It makes creating forms a breeze!

Cons: I wish there were a few more features to create with.

Really great service.

Sep 10, 2014
5/5
Overall

Comments: After spending hours on researching form building and the capturing of PHI, I decided to use 123 Contact Form. Really at the beginning I thought it was not going to be sufficient for my needs. After contacting customer service, who walked me through each bit of information that I requested, in a easy to use way, I discovered they are exactly what I needed. Thank you so much 123 Contact for solving my form needs and making it stress free!

pop up help

May 22, 2013
5/5
Overall

Comments: I was struggling with an upgrade while I was trying to build my form. All of a sudden a cool dude called Chris popped up out of no where and helped me with instant messaging. Wouldnt it be great if all programs worked like this. He offered more support if it didnt work and a contact email if i needed it. I was VERY impressed. The form builder is really easy to use and has LOADS of options, I love it. Thank you for making the process really easy.

Simple and user friendly

Apr 04, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Free Account and very user friendly. The design is also very clean and simple which I can really appreciate, since it flows with my webpage

Cons: To be fair, it's the free option but there were a few features that did not meet my needs to budget, since I was just getting started

functional form builder

Mar 23, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Have used this on wix and weebly projects. It gives more functions that the standard forms in package. It is more customisatble as well

Cons: Can use more visual design work and sometimes takes time to load (recognise that the loading expect has many dependencies)

Help with contact form published on NetObjects Fusion

Mar 28, 2013
5/5
Overall

Comments: Chris was on hand throughout to help me through this process. I had found difficulty in that I have no real experience with Scripts and the 123Contact Team made it so much easier by being on hand to guide me through the process.

Pros: Excellent Customer Service

Cons: Chris doesn't work for me on a day to day basis. Could do with that sort of in house support on a wide variety of IT subjects!