# 123FormBuilder Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 123FormBuilder the right Form Builder solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122770/123ContactForm/reviews --- 123FormBuilder 4.4 (175) [View alternatives](https://www.capterra.com/p/122770/123ContactForm/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of 123FormBuilder Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews MB Mark B OwnerInsurance, 2 - 10 employeesUsed the software for: I used a free trial. “Low learning curve, good value for money, ability to create and customization of the forms, Good security features built in.“ September 11, 2025 Rian M FounderMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “I hate that they're are outdated UI in some areas of the website.“ May 10, 2025 JB Jonathan B Operations and HR AnalystNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “It has been very helpful when it comes to security since you can customize who the results go to for the form.“ December 10, 2025 JS Janice S DevelopmentEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “I'm so completely frustrated that as a Pro member there is no response to help requests.“ January 4, 2021 NL Natasha L COONon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “We can integrate many other apps into the form, like PayPal and Mailchimp.“ June 6, 2024 BC Beth C Program DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Customer support is lacking.“ December 22, 2020 Rian M FounderMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Their free plan is also already pretty good and the conversion is even better.“ May 10, 2025 Patrick H Co-founder & CEOPhilanthropy, 2 - 10 employeesUsed the software for: Less than 6 months. “This was a planned money grab.“ February 19, 2021 ## Showing most helpful reviews Showing 1-25 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Md Jahan M. Digital Marketing | Web Development & Design Specialist - Freelance Internet Used the software for: 2+ years ### "An easiest form builder with modifiable attributes"" May 2, 2022 5.0 Pros "123FormBuilder" - The easiest way to create a form with your own design. It has available various elements to customize the form fields. I'm using this tool for my WIX website that helps me to connect customer services. Perfect! Cons There are no severe issues, but it would be beneficial to update by counting the most recent features. Review Source TA Tulio A. Manager Music Used the software for: 6-12 months ### "123FormBuilder has become a powerful tool for my company!" August 14, 2019 5.0 I have been using 123FormBuilder for 1 year in my company and its forms solve 99% of the problems I have. Pros The number of fields for forms is countless! In addition, 123FormBuilder has several security mechanisms that allow the form to be used for any use. Even for contests! The ease of creation and finding what you need, and if you don't find what you are looking for, the service always answers you in 1 day! Our company will not stop using 123FormBuilder anytime soon! Cons There are very few weaknesses of 123FormBuilder, the only thing I could think of was having a chat so I could have my questions answered, but by email, I always get the answer by the end of the day. Reason for choosing 123FormBuilder I chose 123FormBuilder for the security, service, versatility within the forms and range of options they offer me. Review Source TA Tanzina A. Curator Fine Art Used the software for: 2+ years ### "After over 4 years of daily use, they held my data "hostage" when I tried to downgrade" February 18, 2020 1.0 After several years of using the forms almost on a daily basis on the Gold Plan, last year I went through personal tragedies, closed my business, lost my job and no longer needed nor could afford to continue the paid plan. This year as I am recovering, I will be creating possibly 3-5 forms in a year compared to 30+ forms per year in the past. When I tried to create a free form, I realized 123formbuilder had put security blocks so I couldn't access my old forms, data or even create new forms. They wouldn't even let me delete old forms without upgrading and paying for a Gold plan. I could log in, but then any activity I tried, I would be directed to a page to upgrade with no other option. I have been going back and forth the past week with customer service. They released the block at first when I first contacted them, and since their email had gone to spam, I never saw that they gave me a 3 days window to delete all forms. I just proceeded with creating one form, uploaded to my website, started getting applications, and went back to the "upgrade or else" page. I explained my situation to the customer service rep and pleaded to use the free service, said I wouldn't use more than 5 forms as per the free agreement, asked as a long term client if I could keep the current form with 10+ fields (I was willing to edit and remove excess fields if that wouldn't be allowed). But she just blocked me from even being able to access the form submissions and kept pushing me to pay! Pros Only workable on upgraded paid services. Cons Even with the upgraded paid plan, it is very tedious to customize each new form even though they are duplicated. I was creating new sign up forms (duplicates of past week's form) every 1-2 weeks throughout the year, and had to customize every detail on the notification emails and thank you messages every single time. When you try to delete multiple fields, you have to do it one by one, can't select multiple fields. Customer service is terrible!!! Review Source Response from 123FormBuilder February 19, 2020 Hello Tanzina, Thank you for your feedback - we always appreciate it, whether good or bad, and it is one of the main promoters for improvement in terms of product and customer care experience. We are very sorry to hear about your inconvenience and we want you to know we do empathize with you and we do care about your situation. The safety of your data and your satisfaction are of real concern to us. We have looked into our interaction with our Customer Care Representative and we want you to know that she will follow up with you on an email she sent you yesterday. She will continue to communicate with you on this matter in order to ensure that this issue is resolved as soon as possible. Thank you again, 123FormBuilder Team Kathy H. Web designer Information Technology and Services Used the software for: 2+ years ### "I can’t live without 123FormBuilder" August 4, 2022 5.0 Pros This software is a must-have for my business. It offers everything I need as it offers over 2000 template forms and has comprehensive form solutions. Integrates well with numerous software programs. Cons Forms sometimes freeze when integrated into Wix websites. Review Source Abdul Hakim S. Assistant Marketing Business Supplies and Equipment Used the software for: 2+ years ### "123FormBuilder review" July 27, 2023 4.0 Pros 123FormBuilder allows users to create intuitive, functional, and aesthetically pleasing forms quickly and easily. I appreciated the user-friendly interface and the many customizations available to tailor the form to meet my exact requirements. Additionally, the platform offers helpful integrations with other popular services, making linking up my forms with other solutions simple. Cons I found certain editing features quite complicated in the free version of 123FormBuilder. For example, adjusting certain elements such as the size and alignment of text boxes and other fields, was cumbersome. There were also a limited number of customization options for styling the forms. Review Source Bill Laurel P. Programmer Computer Software Used the software for: 2+ years ### "Amazing tool" March 17, 2023 4.0 123FormBuilder is an excellent choice for quickly and easily creating forms and surveys. Pros Creating forms and surveys is a breeze with 123FormBuilder's drag-and-drop capabilities. Themes, fonts, and colors can be customized to give the forms a unique look and feel. Integration with third-party applications such as Zapier, MailChimp, and Google Drive is available, and the forms are also optimized for mobile devices. Additionally, 123FormBuilder offers powerful features like surveys, payment processing, file uploads, and more, all at an affordable price. Cons I am very satisfied with the form we have been using; it provides more options than other forms, so we chose to switch to this form solution. Alternatives considered [Typeform](https://www.capterra.com/p/137289/Typeform/) Review Source Ayush S. Graphic Designer Graphic Design Used the software for: 2+ years ### "Best online electronic form builder tool available in the market" June 7, 2022 5.0 My overall experience with 123FormBuilder is great. It's the perfect tool for a form-building solution in the market. I can easily recommend this tool to anyone. Pros This form builder tool is very easy to use and offers a very quick form building solution. Pricing is also good, provides a great User Interface, and is easy to understand the analytics dashboard. It provides some predesigned form templates that can be used for instant form building, Analytics dashboard is awesome. It also has multiple user support and also offers some great integration with other software tools like - Wix, Wordpress, Paypal, and many more. Online electronic form building is pretty easy and great with this tool. Cons I'll say nothing is there of which I should be thinking there's a con in this tool. It offers great results. I love the analytics feature and a fully customizable form-building solution. Best out there in the market. Review Source Sunitha H. NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR Program Development Used the software for: 2+ years ### "123FormBuilder" February 26, 2023 4.0 123FormBuilder has been a great experience. The user interface is simple and intuitive, and the features are comprehensive. I was able to quickly create forms and surveys with ease, and the customization options allowed me to tailor the forms to my needs. Pros I'm very satisfied with 123FormBuilder due to its user-friendly nature. It enables me to easily create forms and surveys from scratch or customize the existing templates. The drag-and-drop feature makes it straightforward to modify form fields and add media, and I am able to finish the process within a few minutes. Additionally, 123FormBuilder automatically optimizes the forms for mobile devices and lets me embed them into my website. All the collected data is stored securely and can be exported in various formats. Cons One of the least liked features of 123FormBuilder is that it can be relatively expensive compared to some of the other form-building platforms. Review Source Nikhil K. Associate Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Collect Clients Feedback Securely" April 9, 2024 5.0 123FormBuilder made easy for us to build form in a minutes which has saves us lot of time and money. Building forms is straightforward process and sharing them to clients is simple. Exporting data one key factor, We can export them in different formats. Pros 123FormBuilder has been one the easiest way to build a form and share them securely to your clients. Building a form is as easy as drag and drop. They have multiple fields available to use while building a form Cons I would still love to have more field to set different types of questionnaires for our different clients. It has lot of customization option but there is still lacking in some features. Review Source Prudencia F. Technician in Energy and Thermal Engineering Research Used the software for: 1-2 years ### "123FormBuilder Review" March 30, 2023 4.0 Overall, 123FormBuilder is a great tool for creating forms and surveys that can be used to collect valuable data. Pros It's really easy to create forms, surveys, and polls without having to write any code. I also like how you can customize and style your forms to fit any brand. Plus, you can easily embed forms on your website or share them via social media, email, and even text messages. 123FormBuilder also makes it easy to track responses and analyze the data. Cons I highly recommend this; I have nothing negative to say. Review Source CS Charles S. Content creator Publishing Used the software for: I used a free trial ### "It’s not mobile friendly " June 24, 2024 4.0 This application requires effort to build forms. For those on a tight schedule, it’s time consuming. They might want to think about integrating an AI tool to generate surveys. Pros It provides options to build different types of forms. Cons This application should be used on a computer to fully access all features. The layout is not mobile friendly. Review Source JZ Jose Z. Managing Director Information Services Used the software for: 6-12 months ### "If only the developers were as good as the support staff" February 12, 2019 3.0 Pros I have a Premium account and I have always received better than average support. Because they use instant chat, you can ask a quick question and they will help you out - no robots. The features I like are the ones mentioned in their product. I have used all of them. Including chaining forms, subdomain ssl certificate, SMTP mail, translation, etc. It is for these reasons that I think this product is very unique. Creating forms is dead simple, updating, moving fields around, is very easy. It even has themes and ways to customize CSS and add Javascript. I did not try the payments though. Cons I have found many glitches with the app. It is too bad that their developers are not fixing any of them. Below is a quick list that I have shared with them multiple times. All I get in their replies is apologies. - Repeatable components are still in BETA mode after nine months and counting. I don't know what product out there would have something in BETA for this long, so that is your first clue. - Long text & mobile numbers should transfer from one form to the next. When chaining form, long-text and mobile numbers are impossible to transfer correctly. Again, why? - Allow for computed text in the form so we can concatenate fields. There is no easy way to get this done and therefore you can't perform basic things like validating text, or transforming it. - Masking numbers to indicate 000's. What is easier to read: 100000000 or 100,000,000? There is nothing you can do but to ask your users to be careful entering amounts. - Individual attachments should not be zip when the forms are saved in Draft users re-open the form. - Add a field that indicates what language was used when the form was submitted. - Allow to undo, audit history of changes, logging of emails sent, etc. As it is, every change is automatically put in production. The ‘Publish’ does not mean ‘Save’. Hopefully, they get to resolve these issues soon. Review Source PL Paul L. CEO Music Used the software for: 2+ years ### "Stay Away! They don't fix their own programming issues" December 14, 2022 1.0 We have used CaptainForms (owned by 123FormBuilder) for many years until suddenly they have stopped supporting their programming errors within their own plugin. Without warning they have deprecated their product. For any companies which are heavily reliant on forms be forewarned your countless hours in designing and implementing forms will be short lived as 123FormBuilder doesn't support their own products. Pros Use to be good, how doesn't function and they don't support their own software development. Cons They don't support their own software and refuse to fix their own programming errors within their software and applications. Review Source SF Samya F. CEO E-Learning Used the software for: 2+ years ### "Simple, easy, effective and professional." June 23, 2022 5.0 I love 123 FormBuilder. It is easy to operate also has a professional presentation. It was essential for me to have a system for registration on the class I offer and to collect feedback from my clientes. I am small business owner and was doing many thing on my own and 123 FormBuilder made my life easier. At the very beginning even the free version was serving me very well covering all my need at that stage of my growth. The simplicity and the professional presentation of 123 FormBuilder made my very beginning possible, actually not just the beginning but the growth possible as well. Pros I love how simple, easy and effective the 123 FormBuilder is. I could create a very professional surveys, online registration and feedback forms for my clients which has helping me to improve my services. Once I create the form I could send the link straight to my client or connect the link to my website page. The software is very intuitive and even if you have no experience with technology you can create professional forms for your clients with no problems. It also has verification before the cliente send the form to ensure that your form are filled by people not robot. Which make it very professional and safe. Cons I am very satisfied with 123 FormBuilder. I have no problem with this software until now, it has covering all needs of my small business - regards to my forms - pretty well. Review Source RB Rose B. Website Manager Professional Training & Coaching Used the software for: 1-2 years ### "Good Product, Slow Service" August 14, 2019 4.0 This is an easy-to-use form builder with payment integration, which is exactly what we needed. However, the fact that we have been trying to get a bug fixed for months and continue to be told they are "working on it" is incredibly frustrating. This has rendered us unable to charge late fees, which is costing us money by the day. Pros 123 FormBuilder is easy to use and allows near-infinite construction and customization. Cons There is a problem with the way the date fields communicate that has left us unable to charge late fees for months-- and we have not received meaningful support on the issue despite numerous emails back and forth with the company. Reason for choosing 123FormBuilder 123FormBuilder allowed us to customize the form more and had better payment integration. Review Source FR Favio R. Architect Construction Used the software for: 2+ years ### "Amazing tool to get feedback from clients!" May 26, 2022 5.0 As a user, I would totally recommend 123FormBuilder. I use it monthly and it only takes me minutes to set up the form I need. Pros The best feature if offers is its wide range of alternatives when creating a form. You can choose from a variety of designs which fits most of the scenarios you might need. Cons As it is an amazing tool with great results and really easy to setup and use, it is also one of the most expensive ones in the market when talking about the enterprise plans. As a user I really enjoy it, but you might want to check out other alternatives if you are in low budget. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Design alternatives. Review Source CD Chris D. Specialist Accounting Used the software for: Less than 6 months ### "benefit of 123FormBuilder is its flexibility" March 29, 2023 5.0 Overall, the user-friendly interface, extensive customization options, and integrations with third-party tools are some of the features that make 123FormBuilder a popular choice for creating forms and surveys. Pros It supports a wide range of form fields, including file uploads, electronic signatures, and payment processing, which makes it a great choice for businesses of all sizes. Cons Difficulties in integrating it with specific tools. Switched from [Wufoo](https://www.capterra.com/p/224990/Wufoo/)[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[Typeform](https://www.capterra.com/p/137289/Typeform/) Limitations on lower-tier plans Review Source CP Charlie P. Owner Marketing and Advertising Used the software for: 1-2 years ### "Very pleased with product" August 16, 2019 4.0 For a web designer it's very important that my customers' websites have a way for their website viewers to have a way to interact with them. 123FormBuilder makes it easy to set this up on the websites we create. Pros Compared to other form builders I've tried, setting up 123FormBuilder was pretty easy and intuitive. The results have been just what I expected. Cons The way the results of form entries display in the emails takes a little getting used to. Review Source VR Verified Reviewer Director Of Operations Chemicals Used the software for: 1-2 years ### "123Formbuilder goes far beyond creating traditional forms!" June 22, 2018 5.0 Pros 123formbuilder has ample options for question type and customization opening the door to meet so many needs such as applications, surveys, reports, etc. Cons The pricing for 123formbuilder is not too high, however, the options within the lower cost levels are limited. For example, the lowest tier has a question limit that is pretty low. Review Source VR Verified Reviewer CRO Alternative Dispute Resolution Used the software for: I used a free trial ### "Mid quality form builder" February 13, 2023 3.0 Pros \- Many features (all you need) - Quite cool automation workflows- Good customer support Cons \- It's not so easy (no-brainer) tool, which I usually prefer to use, - UX/UI could be improved, - Sometimes less is more (features-wise) Review Source MF MIRANDA F. Human Resources Transportation/Trucking/Railroad Used the software for: 2+ years ### "123Form Builder" September 11, 2020 5.0 Very satisfied and would highly recommend Pros Easy to create as many applications as you'd like. Easy to add link to your company website's employment page. Cons Nothing at this time. Been using for over 2 years and have not experienced any issues as yet Review Source Response from 123FormBuilder September 14, 2020 Hello Miranda, Thank you so much for your feedback, we more than appreciate it! We are happy to hear that our product has been useful for you. Wishing you the best and to many happy forms ahead, The 123FormBuilder Team MF Markus F. Marketing Manager Consumer Goods Used the software for: 1-2 years ### "Great App with a few bugs they need to fix" August 14, 2019 5.0 Pros Ease of use of the forms along with the variety of options and customization. Cons Has some bugs that have taken the developers more than a month now to try to fix. Reason for choosing 123FormBuilder Was recommended Review Source KT Kerry T. Senior Coordinator Education Management Used the software for: 2+ years ### "Very user friendly...but" August 15, 2019 4.0 Pros It is very easy to use, adapt to any webpage, embed rules and payment functions. I haven’t found any other service that is comptable. Cons Unfortunately, because of security threats, the services gets shut down sometimes by our institution. This is because of phishing warnings due to the use of the forms by free users. Reason for choosing 123FormBuilder It’s so user friendly Review Source RI Ricardo I. OWNER CEO Consumer Services Used the software for: I used a free trial ### "Very functional app with great and useful options." December 1, 2023 5.0 Pros It is a very functional app with great and useful options to share and manage all the information you can get from surveys. Cons A bit difficult to start and get used to but once you know it is a great app. Review Source MP Michelle P. Real Estate Broker Real Estate Used the software for: I used a free trial ### ""First Impressions" Support " April 22, 2021 2.0 Pros Never got an opportunity to like anything. Cons First impression was a horrible experience. I initiated the conversation through your chat option to learn about your products and services...DELAYED AND VAGUE RESPONSES...AND THEY NEVER PROVIDED THE INFO I NEEDED TO MAKE A DECISION TO TRY OUT YOUR PRODUCTS FOR MY BUSINESS. This is a great way to welcome a start a relationship. Review Source Response from 123FormBuilder April 26, 2021 Hello Michelle, Thank you for sharing your feedback. We are very sorry to hear that your first interaction with us has been an unpleasant one. Please know that your situation was an exception, as we always strive to provide the best customer support in the industry and we treat everyone that reaches out to us with the same care and attention. We would greatly appreciate it if you can give us another chance to make things right. One of our customer care representatives will reach out to you and provide the answers to your inquiries as soon as possible. Once again, we apologize for this rough start and we will certainly do better moving forward. Thank you, the 123 Form Builder team. Similar Products Featured