# 123FormBuilder Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 123FormBuilder the right Form Builder solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122770/123ContactForm/reviews --- 123FormBuilder 4.4 (175) [View alternatives](https://www.capterra.com/p/122770/123ContactForm/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of 123FormBuilder Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews MB Mark B OwnerInsurance, 2 - 10 employeesUsed the software for: I used a free trial. “Low learning curve, good value for money, ability to create and customization of the forms, Good security features built in.“ September 11, 2025 Rian M FounderMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “I hate that they're are outdated UI in some areas of the website.“ May 10, 2025 JB Jonathan B Operations and HR AnalystNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “It has been very helpful when it comes to security since you can customize who the results go to for the form.“ December 10, 2025 JS Janice S DevelopmentEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “I'm so completely frustrated that as a Pro member there is no response to help requests.“ January 4, 2021 KM Kevin M ITTelecommunications, 2 - 10 employeesUsed the software for: More than 2 years. “A solid form builder with surprisingly robust calculator features.“ October 3, 2024 BC Beth C Program DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Customer support is lacking.“ December 22, 2020 AN Amber N Co OwnerConsumer Services, 2 - 10 employeesUsed the software for: I used a free trial. “I like the ease of use and ability to customize questions to meet our needs.“ July 20, 2024 Patrick H Co-founder & CEOPhilanthropy, 2 - 10 employeesUsed the software for: Less than 6 months. “This was a planned money grab.“ February 19, 2021 ## Showing most helpful reviews Showing 1-25 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Md Jahan M. Digital Marketing | Web Development & Design Specialist - Freelance Internet Used the software for: 2+ years ### "An easiest form builder with modifiable attributes"" May 2, 2022 5.0 Pros "123FormBuilder" - The easiest way to create a form with your own design. It has available various elements to customize the form fields. I'm using this tool for my WIX website that helps me to connect customer services. Perfect! Cons There are no severe issues, but it would be beneficial to update by counting the most recent features. Review Source Kathy H. Web designer Information Technology and Services Used the software for: 2+ years ### "I can’t live without 123FormBuilder" August 4, 2022 5.0 Pros This software is a must-have for my business. It offers everything I need as it offers over 2000 template forms and has comprehensive form solutions. Integrates well with numerous software programs. Cons Forms sometimes freeze when integrated into Wix websites. Review Source TA Tanzina A. Curator Fine Art Used the software for: 2+ years ### "After over 4 years of daily use, they held my data "hostage" when I tried to downgrade" February 18, 2020 1.0 After several years of using the forms almost on a daily basis on the Gold Plan, last year I went through personal tragedies, closed my business, lost my job and no longer needed nor could afford to continue the paid plan. This year as I am recovering, I will be creating possibly 3-5 forms in a year compared to 30+ forms per year in the past. When I tried to create a free form, I realized 123formbuilder had put security blocks so I couldn't access my old forms, data or even create new forms. They wouldn't even let me delete old forms without upgrading and paying for a Gold plan. I could log in, but then any activity I tried, I would be directed to a page to upgrade with no other option. I have been going back and forth the past week with customer service. They released the block at first when I first contacted them, and since their email had gone to spam, I never saw that they gave me a 3 days window to delete all forms. I just proceeded with creating one form, uploaded to my website, started getting applications, and went back to the "upgrade or else" page. I explained my situation to the customer service rep and pleaded to use the free service, said I wouldn't use more than 5 forms as per the free agreement, asked as a long term client if I could keep the current form with 10+ fields (I was willing to edit and remove excess fields if that wouldn't be allowed). But she just blocked me from even being able to access the form submissions and kept pushing me to pay! Pros Only workable on upgraded paid services. Cons Even with the upgraded paid plan, it is very tedious to customize each new form even though they are duplicated. I was creating new sign up forms (duplicates of past week's form) every 1-2 weeks throughout the year, and had to customize every detail on the notification emails and thank you messages every single time. When you try to delete multiple fields, you have to do it one by one, can't select multiple fields. Customer service is terrible!!! Review Source Response from 123FormBuilder February 19, 2020 Hello Tanzina, Thank you for your feedback - we always appreciate it, whether good or bad, and it is one of the main promoters for improvement in terms of product and customer care experience. We are very sorry to hear about your inconvenience and we want you to know we do empathize with you and we do care about your situation. The safety of your data and your satisfaction are of real concern to us. We have looked into our interaction with our Customer Care Representative and we want you to know that she will follow up with you on an email she sent you yesterday. She will continue to communicate with you on this matter in order to ensure that this issue is resolved as soon as possible. Thank you again, 123FormBuilder Team Abdul Hakim S. Assistant Marketing Business Supplies and Equipment Used the software for: 2+ years ### "123FormBuilder review" July 27, 2023 4.0 Pros 123FormBuilder allows users to create intuitive, functional, and aesthetically pleasing forms quickly and easily. I appreciated the user-friendly interface and the many customizations available to tailor the form to meet my exact requirements. Additionally, the platform offers helpful integrations with other popular services, making linking up my forms with other solutions simple. Cons I found certain editing features quite complicated in the free version of 123FormBuilder. For example, adjusting certain elements such as the size and alignment of text boxes and other fields, was cumbersome. There were also a limited number of customization options for styling the forms. Review Source Bill Laurel P. Programmer Computer Software Used the software for: 2+ years ### "Amazing tool" March 17, 2023 4.0 123FormBuilder is an excellent choice for quickly and easily creating forms and surveys. Pros Creating forms and surveys is a breeze with 123FormBuilder's drag-and-drop capabilities. Themes, fonts, and colors can be customized to give the forms a unique look and feel. Integration with third-party applications such as Zapier, MailChimp, and Google Drive is available, and the forms are also optimized for mobile devices. Additionally, 123FormBuilder offers powerful features like surveys, payment processing, file uploads, and more, all at an affordable price. Cons I am very satisfied with the form we have been using; it provides more options than other forms, so we chose to switch to this form solution. Alternatives considered [Typeform](https://www.capterra.com/p/137289/Typeform/) Review Source Ayush S. Graphic Designer Graphic Design Used the software for: 2+ years ### "Best online electronic form builder tool available in the market" June 7, 2022 5.0 My overall experience with 123FormBuilder is great. It's the perfect tool for a form-building solution in the market. I can easily recommend this tool to anyone. Pros This form builder tool is very easy to use and offers a very quick form building solution. Pricing is also good, provides a great User Interface, and is easy to understand the analytics dashboard. It provides some predesigned form templates that can be used for instant form building, Analytics dashboard is awesome. It also has multiple user support and also offers some great integration with other software tools like - Wix, Wordpress, Paypal, and many more. Online electronic form building is pretty easy and great with this tool. Cons I'll say nothing is there of which I should be thinking there's a con in this tool. It offers great results. I love the analytics feature and a fully customizable form-building solution. Best out there in the market. Review Source Sunitha H. NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR Program Development Used the software for: 2+ years ### "123FormBuilder" February 26, 2023 4.0 123FormBuilder has been a great experience. The user interface is simple and intuitive, and the features are comprehensive. I was able to quickly create forms and surveys with ease, and the customization options allowed me to tailor the forms to my needs. Pros I'm very satisfied with 123FormBuilder due to its user-friendly nature. It enables me to easily create forms and surveys from scratch or customize the existing templates. The drag-and-drop feature makes it straightforward to modify form fields and add media, and I am able to finish the process within a few minutes. Additionally, 123FormBuilder automatically optimizes the forms for mobile devices and lets me embed them into my website. All the collected data is stored securely and can be exported in various formats. Cons One of the least liked features of 123FormBuilder is that it can be relatively expensive compared to some of the other form-building platforms. Review Source Nikhil K. Associate Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Collect Clients Feedback Securely" April 9, 2024 5.0 123FormBuilder made easy for us to build form in a minutes which has saves us lot of time and money. Building forms is straightforward process and sharing them to clients is simple. Exporting data one key factor, We can export them in different formats. Pros 123FormBuilder has been one the easiest way to build a form and share them securely to your clients. Building a form is as easy as drag and drop. They have multiple fields available to use while building a form Cons I would still love to have more field to set different types of questionnaires for our different clients. It has lot of customization option but there is still lacking in some features. Review Source Prudencia F. Technician in Energy and Thermal Engineering Research Used the software for: 1-2 years ### "123FormBuilder Review" March 30, 2023 4.0 Overall, 123FormBuilder is a great tool for creating forms and surveys that can be used to collect valuable data. Pros It's really easy to create forms, surveys, and polls without having to write any code. I also like how you can customize and style your forms to fit any brand. Plus, you can easily embed forms on your website or share them via social media, email, and even text messages. 123FormBuilder also makes it easy to track responses and analyze the data. Cons I highly recommend this; I have nothing negative to say. Review Source Emmanuella A. Sonographer Hospital & Health Care Used the software for: 1-2 years ### "Extraordinary Software" February 16, 2023 4.0 I have had a really positive experience with 123FormBuilder. It has been extremely easy to use and very intuitive. I have been able to create forms quickly and easily, and the customer service team has been great in helping me out if I have had any questions. Pros 123FormBuilder is an intuitive drag-and-drop editor that enables users to easily construct forms to their specifications. The design is simple and requires no coding experience, and the option to personalize forms with themes, fonts, and colors is available. Moreover, 123FormBuilder offers powerful features such as integrations with other platforms, payment processing, and analytics. All of these features make it a reliable and versatile tool for constructing forms and surveys. In addition, 123FormBuilder offers great customer service and support, meaning any queries and issues will be dealt with promptly. Cons There is nothing to dislike about 123FormBuilder Review Source VR Verified Reviewer Software Development Engineer 2 Computer Software Used the software for: 6-12 months ### "Good and easy form builder cheaper than similar alternatives" September 14, 2023 4.0 Good cheap alternative than most enterprise form builder applications Pros Easy intuitive UI with well integrated management features for handling and updating the UI Cons There is no good preview feature to see how changes affect a form. No realtime editing and publishing Review Source DR David R. Program manager Non-Profit Organization Management Used the software for: 1-2 years ### "Easiest to use form builder software out there" October 3, 2020 4.0 I used the software to hire staff for our nonprofit. All the applicants who used the forms said they were easy to access and complete. Pros The software was very easy to use. To build forms all you needed to do was drag and drop elements (multiple choice, choice matrix, short answer fill in) into the document. What was really helpful, which no other software on the market does, is the fact that you could fit up to two column's worth of questions, side by side, in the same document. This allowed you to keep forms short as all of the space was used efficiently. Most other form builders force you to create one big, long column of questions that stretches across multiple pages. Cons What I liked least was the fact that the software was missing the ability to export forms to PDF or Word. The only way that I was able to share the form with users is with a URL. This is an issue for me because in my line of work I work with clients who do not have reliable internet and yet still need to fill out the forms I send them. With an exportable Word or PDF version of my form, they could do this. Review Source Response from 123FormBuilder October 14, 2020 Hi, David! First of all, thank you so much for reviewing us! We appreciate any feedback that helps us constantly improve our product! We appreciate you checking in to see what features we have available. At this time, we do not offer the possibility to export data into Word documents, but it can be exported to Excel. Moreover, there is a workaround to get the PDF file with all your form's data. Please read this article to see how to export your entries to PDF (last section): https://www.123formbuilder.com/docs/can-i-save-reports-as-pdf-files-from-online-forms/ Thank you again for your review and we wish you the very best as your business grows, The 123FormBuilder Team CM Carla M. IT Manager Hospital & Health Care Used the software for: 1-2 years ### "123FormBuilder Makes Work Easier for Us" May 1, 2024 5.0 Pros I like the effective features of 123FormBuilder. 123FormBuilder is the best form automation. Cons 123FormBuilder is flawless. I am impressed by 123FormBuilder. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "Just a TERRIBLE product - borderline dishonest business" November 18, 2018 1.0 Pros Lots of great features, support for multi-file upload, integration with WIX websites. Ability to manage the forms within the WIX framework. Color schemes which work well with WIX templates Cons Where do I start. 1. The WIX plan gives you 100MB of upload data, but no easy way to manage the purging of the data. You have to do it all manually, every day if you get many submissions. There are no mechanisms for auto purging data... and your account gets restricted, form submissions are held hostage 2. We regularly receive payment failed notifications, when ALL our payments have gone through just fine 3. They just want you to upgrade to their much more expensive plan, and they do everything they can to mislead you to purchase 4. their support is mostly unavailable in real-time and unhelpful/unfriendly 5. wonky interface: discrepancies between what settings they say are active and what appears in our account/form settings 5. Overall a terrible experience and we're actively looking for an alternative at this point Review Source RB Rose B. Website Manager Professional Training & Coaching Used the software for: 1-2 years ### "Good Product, Slow Service" August 14, 2019 4.0 This is an easy-to-use form builder with payment integration, which is exactly what we needed. However, the fact that we have been trying to get a bug fixed for months and continue to be told they are "working on it" is incredibly frustrating. This has rendered us unable to charge late fees, which is costing us money by the day. Pros 123 FormBuilder is easy to use and allows near-infinite construction and customization. Cons There is a problem with the way the date fields communicate that has left us unable to charge late fees for months-- and we have not received meaningful support on the issue despite numerous emails back and forth with the company. Reason for choosing 123FormBuilder 123FormBuilder allowed us to customize the form more and had better payment integration. Review Source FR Favio R. Architect Construction Used the software for: 2+ years ### "Amazing tool to get feedback from clients!" May 26, 2022 5.0 As a user, I would totally recommend 123FormBuilder. I use it monthly and it only takes me minutes to set up the form I need. Pros The best feature if offers is its wide range of alternatives when creating a form. You can choose from a variety of designs which fits most of the scenarios you might need. Cons As it is an amazing tool with great results and really easy to setup and use, it is also one of the most expensive ones in the market when talking about the enterprise plans. As a user I really enjoy it, but you might want to check out other alternatives if you are in low budget. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Design alternatives. Review Source CD Chris D. Specialist Accounting Used the software for: Less than 6 months ### "benefit of 123FormBuilder is its flexibility" March 29, 2023 5.0 Overall, the user-friendly interface, extensive customization options, and integrations with third-party tools are some of the features that make 123FormBuilder a popular choice for creating forms and surveys. Pros It supports a wide range of form fields, including file uploads, electronic signatures, and payment processing, which makes it a great choice for businesses of all sizes. Cons Difficulties in integrating it with specific tools. Switched from [Wufoo](https://www.capterra.com/p/224990/Wufoo/)[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[Typeform](https://www.capterra.com/p/137289/Typeform/) Limitations on lower-tier plans Review Source CP Charlie P. Owner Marketing and Advertising Used the software for: 1-2 years ### "Very pleased with product" August 16, 2019 4.0 For a web designer it's very important that my customers' websites have a way for their website viewers to have a way to interact with them. 123FormBuilder makes it easy to set this up on the websites we create. Pros Compared to other form builders I've tried, setting up 123FormBuilder was pretty easy and intuitive. The results have been just what I expected. Cons The way the results of form entries display in the emails takes a little getting used to. Review Source VR Verified Reviewer Director Of Operations Chemicals Used the software for: 1-2 years ### "123Formbuilder goes far beyond creating traditional forms!" June 22, 2018 5.0 Pros 123formbuilder has ample options for question type and customization opening the door to meet so many needs such as applications, surveys, reports, etc. Cons The pricing for 123formbuilder is not too high, however, the options within the lower cost levels are limited. For example, the lowest tier has a question limit that is pretty low. Review Source VR Verified Reviewer CRO Alternative Dispute Resolution Used the software for: I used a free trial ### "Mid quality form builder" February 13, 2023 3.0 Pros \- Many features (all you need) - Quite cool automation workflows- Good customer support Cons \- It's not so easy (no-brainer) tool, which I usually prefer to use, - UX/UI could be improved, - Sometimes less is more (features-wise) Review Source MF MIRANDA F. Human Resources Transportation/Trucking/Railroad Used the software for: 2+ years ### "123Form Builder" September 11, 2020 5.0 Very satisfied and would highly recommend Pros Easy to create as many applications as you'd like. Easy to add link to your company website's employment page. Cons Nothing at this time. Been using for over 2 years and have not experienced any issues as yet Review Source Response from 123FormBuilder September 14, 2020 Hello Miranda, Thank you so much for your feedback, we more than appreciate it! We are happy to hear that our product has been useful for you. Wishing you the best and to many happy forms ahead, The 123FormBuilder Team MF Markus F. Marketing Manager Consumer Goods Used the software for: 1-2 years ### "Great App with a few bugs they need to fix" August 14, 2019 5.0 Pros Ease of use of the forms along with the variety of options and customization. Cons Has some bugs that have taken the developers more than a month now to try to fix. Reason for choosing 123FormBuilder Was recommended Review Source JW Jennifer W. Paranormal tour guide Entertainment Used the software for: 6-12 months ### "123 formbuilder review by Jen" April 6, 2023 5.0 Pros The product is easy to set up, use, and integrate. PayPal and Google both integrate with formbuilder and there's a huge list of others.The amount of possible applications is huge, it can be used to easily and quickly collect any type of information. The survey and registration forms are both easy to customize and fill. This product also has dynamic forms that adjust as they're filled according to answers entered. Cons So far there isn't anything to complain about, if that changes I will update my review. Review Source F Franck Used the software for: ### "123contactform is Awesome" May 20, 2013 5.0 I registered with 123contactform one month ago, and I am really happy with their service. First, the form is the greatest I've seen on the web for Joomla (and I searched a lot), but what I like even more than there excellent form is the live support. I had a problem with my form today, and Chris (a member of the support team) stayed with me for almost one hour helping me via the live chat. This is amazing! But what is even more amazing is that I'm only a free member, and I didn't upgrade yet. I've never seen this kind of support, and believe me; I work online since 2006. Let me tell you that I bought another form builder from another company for my joomla site, and their form didn't work for me. They didn't even bother to take care of my problem, although the problem was on their side, and when I asked for a refund, they just told me: no! Hapilly, I am with 122contactform now, and I recommend it to everyone. Pros Excellent form Drag and Drop super easy to use All features you ever need on a form Free service is better than some other paid services Excellent and super fast support Cons Limited to only 10 field per form for free members (I wish I could have more) Paid version is a little bit expensive. Review Source SS Sheilla S. Designer Design Used the software for: 2+ years ### "Basic builder that gets the job done." August 13, 2022 5.0 Pros The best thing about 123FormBuilder is its ease of use. You can get started in seconds and have a form that's ready to use. It's easily integrated with Wix and looks great on desktop and mobile. Cons There's a 5-form limit that you can create on the site under their free plan. The aesthetic of the forms also could be improved. 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