--- title: "123FormBuilder Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is 123FormBuilder the right Form Builder solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/122770/123ContactForm/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- 123FormBuilder 4.4 (173) [View alternatives](https://www.capterra.com/p/122770/123ContactForm/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of 123FormBuilder Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews MB Mark B OwnerInsurance, 2 - 10 employeesUsed the software for: I used a free trial. “Low learning curve, good value for money, ability to create and customization of the forms, Good security features built in.“ September 11, 2025 Rian M FounderMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “I hate that they're are outdated UI in some areas of the website.“ May 10, 2025 JB Jonathan B Operations and HR AnalystNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “It has been very helpful when it comes to security since you can customize who the results go to for the form.“ December 10, 2025 JS Janice S DevelopmentEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “I'm so completely frustrated that as a Pro member there is no response to help requests.“ January 4, 2021 Rian M FounderMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Their free plan is also already pretty good and the conversion is even better.“ May 10, 2025 BC Beth C Program DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Customer support is lacking.“ December 22, 2020 RI Ricardo I OWNER CEOConsumer Services, Self-employedUsed the software for: I used a free trial. “It is a very functional app with great and useful options to share and manage all the information you can get from surveys.“ December 1, 2023 Patrick H Co-founder & CEOPhilanthropy, 2 - 10 employeesUsed the software for: Less than 6 months. “This was a planned money grab.“ February 19, 2021 ## Showing most helpful reviews Showing 1-25 of 173 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Operations and HR Analyst Used the software for: 3-5 years ### "123FormBuilder" December 11, 2025 5.0 It has been very helpful when it comes to security since you can customize who the results go to for the form. We did one for a training completion, and the notifications only went to HR. Pros 123FormBuilder makes it easy for us to obtain information from new hires and current employees across the world. The survey creation is easy to manage as well. Cons There is nothing bad I could say about 123FormBuilder. There is not much of a learning curve for it, so I like that idea. Review Source Kathy H. Web designer Used the software for: 3-5 years ### "I can’t live without 123FormBuilder" August 8, 2022 5.0 Pros This software is a must-have for my business. It offers everything I need as it offers over 2000 template forms and has comprehensive form solutions. Integrates well with numerous software programs. Cons Forms sometimes freeze when integrated into Wix websites. Review Source R Reviewer Assistant Marketing Used the software for: 3-5 years ### "123FormBuilder review" July 31, 2023 4.0 Pros 123FormBuilder allows users to create intuitive, functional, and aesthetically pleasing forms quickly and easily. I appreciated the user-friendly interface and the many customizations available to tailor the form to meet my exact requirements. Additionally, the platform offers helpful integrations with other popular services, making linking up my forms with other solutions simple. Cons I found certain editing features quite complicated in the free version of 123FormBuilder. For example, adjusting certain elements such as the size and alignment of text boxes and other fields, was cumbersome. There were also a limited number of customization options for styling the forms. Review Source R Reviewer Curator Used the software for: 3-5 years ### "After over 4 years of daily use, they held my data "hostage" when I tried to downgrade" February 19, 2020 1.0 After several years of using the forms almost on a daily basis on the Gold Plan, last year I went through personal tragedies, closed my business, lost my job and no longer needed nor could afford to continue the paid plan. This year as I am recovering, I will be creating possibly 3-5 forms in a year compared to 30+ forms per year in the past. When I tried to create a free form, I realized 123formbuilder had put security blocks so I couldn't access my old forms, data or even create new forms. They wouldn't even let me delete old forms without upgrading and paying for a Gold plan. I could log in, but then any activity I tried, I would be directed to a page to upgrade with no other option. I have been going back and forth the past week with customer service. They released the block at first when I first contacted them, and since their email had gone to spam, I never saw that they gave me a 3 days window to delete all forms. I just proceeded with creating one form, uploaded to my website, started getting applications, and went back to the "upgrade or else" page. I explained my situation to the customer service rep and pleaded to use the free service, said I wouldn't use more than 5 forms as per the free agreement, asked as a long term client if I could keep the current form with 10+ fields (I was willing to edit and remove excess fields if that wouldn't be allowed). But she just blocked me from even being able to access the form submissions and kept pushing me to pay! Pros Only workable on upgraded paid services. Cons Even with the upgraded paid plan, it is very tedious to customize each new form even though they are duplicated. I was creating new sign up forms (duplicates of past week's form) every 1-2 weeks throughout the year, and had to customize every detail on the notification emails and thank you messages every single time. When you try to delete multiple fields, you have to do it one by one, can't select multiple fields. Customer service is terrible!!! Review Source R Reviewer Programmer Used the software for: 3-5 years ### "Amazing tool" March 20, 2023 4.0 123FormBuilder is an excellent choice for quickly and easily creating forms and surveys. Pros Creating forms and surveys is a breeze with 123FormBuilder's drag-and-drop capabilities. Themes, fonts, and colors can be customized to give the forms a unique look and feel. Integration with third-party applications such as Zapier, MailChimp, and Google Drive is available, and the forms are also optimized for mobile devices. Additionally, 123FormBuilder offers powerful features like surveys, payment processing, file uploads, and more, all at an affordable price. Cons I am very satisfied with the form we have been using; it provides more options than other forms, so we chose to switch to this form solution. Review Source Ayush S. Graphic Designer Used the software for: 3-5 years ### "Best online electronic form builder tool available in the market" June 23, 2022 5.0 My overall experience with 123FormBuilder is great. It's the perfect tool for a form-building solution in the market. I can easily recommend this tool to anyone. Pros This form builder tool is very easy to use and offers a very quick form building solution. Pricing is also good, provides a great User Interface, and is easy to understand the analytics dashboard. It provides some predesigned form templates that can be used for instant form building, Analytics dashboard is awesome. It also has multiple user support and also offers some great integration with other software tools like - Wix, Wordpress, Paypal, and many more. Online electronic form building is pretty easy and great with this tool. Cons I'll say nothing is there of which I should be thinking there's a con in this tool. It offers great results. I love the analytics feature and a fully customizable form-building solution. Best out there in the market. Review Source R Reviewer NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR Used the software for: 3-5 years ### "123FormBuilder" February 27, 2023 4.0 123FormBuilder has been a great experience. The user interface is simple and intuitive, and the features are comprehensive. I was able to quickly create forms and surveys with ease, and the customization options allowed me to tailor the forms to my needs. Pros I'm very satisfied with 123FormBuilder due to its user-friendly nature. It enables me to easily create forms and surveys from scratch or customize the existing templates. The drag-and-drop feature makes it straightforward to modify form fields and add media, and I am able to finish the process within a few minutes. Additionally, 123FormBuilder automatically optimizes the forms for mobile devices and lets me embed them into my website. All the collected data is stored securely and can be exported in various formats. Cons One of the least liked features of 123FormBuilder is that it can be relatively expensive compared to some of the other form-building platforms. Review Source Nikhil K. Associate Software Engineer Used the software for: 1-3 years ### "Collect Clients Feedback Securely" April 16, 2024 5.0 123FormBuilder made easy for us to build form in a minutes which has saves us lot of time and money. Building forms is straightforward process and sharing them to clients is simple. Exporting data one key factor, We can export them in different formats. Pros 123FormBuilder has been one the easiest way to build a form and share them securely to your clients. Building a form is as easy as drag and drop. They have multiple fields available to use while building a form Cons I would still love to have more field to set different types of questionnaires for our different clients. It has lot of customization option but there is still lacking in some features. Review Source R Reviewer Technician in Energy and Thermal Engineering Used the software for: 1-3 years ### "123FormBuilder Review" March 31, 2023 4.0 Overall, 123FormBuilder is a great tool for creating forms and surveys that can be used to collect valuable data. Pros It's really easy to create forms, surveys, and polls without having to write any code. I also like how you can customize and style your forms to fit any brand. Plus, you can easily embed forms on your website or share them via social media, email, and even text messages. 123FormBuilder also makes it easy to track responses and analyze the data. Cons I highly recommend this; I have nothing negative to say. Review Source R Reviewer Sonographer Used the software for: 1-3 years ### "Extraordinary Software" February 17, 2023 4.0 I have had a really positive experience with 123FormBuilder. It has been extremely easy to use and very intuitive. I have been able to create forms quickly and easily, and the customer service team has been great in helping me out if I have had any questions. Pros 123FormBuilder is an intuitive drag-and-drop editor that enables users to easily construct forms to their specifications. The design is simple and requires no coding experience, and the option to personalize forms with themes, fonts, and colors is available. Moreover, 123FormBuilder offers powerful features such as integrations with other platforms, payment processing, and analytics. All of these features make it a reliable and versatile tool for constructing forms and surveys. In addition, 123FormBuilder offers great customer service and support, meaning any queries and issues will be dealt with promptly. Cons There is nothing to dislike about 123FormBuilder Review Source R Reviewer Used the software for: Less than 1 year ### "Love this app!" August 9, 2016 5.0 I use 123 contact form for my wix website (that's how I found them) and I love it. It does exactly what is advertised and has recently been upgraded to include some better designs. Pros Forms are designed well and easy to use. I usually receive data by email within seconds of the form being submitted. Cons A bit costly for what it does (anyone who knows HTML well enough can probably create a mailto form that does the same thing) but the design is great and it's easy to customize which is why we use it. Review Source VR Verified Reviewer CEO Used the software for: Less than 1 year ### "TERRIBLE EXPERIENCE: Read before you purchase" September 7, 2017 1.0 Pros Visually (only) looks good on wix, other than that there are no pros that you can't find on other sites that will work seamlessly. Cons I never write reviews but I had such a terrible experience using this app, from usability to customer service that I wanted to save others time and aggravation. I used this app via Wix with the platinum paid version for ticket purchasing for an event. The setup was a bit complicated to create purchase items but I was able to have someone assist from the customer service to set it up for me via talking to them on chat and email (there is NO ONE to call for customer service even with a platinum plan) When they assisted they didn't explain HOW to do it, they just did it for me which may seem like a good thing at first but then when you run into a problem you don't know how to fix it; highly in recommended. Once users started purchasing items a myriad of other issues came up; payments showed up in the reports as not paid when indeed the money went through, the form wouldn't take them to the payment page and the reports do not update in real time; you have to manually refresh it, and that along with any other changes must be done on a computer as it's not at all mobile compatible. When I went back and forth with customer service on these items and the last was not resolved I ultimately asked for a refund; they processed the refund without warning and deleted all my 500 user entries! If any of the above matter to you for your needs, do not get this app! I am now using formstack and haven't had a single one of these issues for exactly the same price! Review Source R Reviewer CEO Used the software for: 3-5 years ### "Stay Away! They don't fix their own programming issues" December 20, 2022 1.0 We have used CaptainForms (owned by 123FormBuilder) for many years until suddenly they have stopped supporting their programming errors within their own plugin. Without warning they have deprecated their product. For any companies which are heavily reliant on forms be forewarned your countless hours in designing and implementing forms will be short lived as 123FormBuilder doesn't support their own products. Pros Use to be good, how doesn't function and they don't support their own software development. Cons They don't support their own software and refuse to fix their own programming errors within their software and applications. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Simple, easy, effective and professional." June 29, 2022 5.0 I love 123 FormBuilder. It is easy to operate also has a professional presentation. It was essential for me to have a system for registration on the class I offer and to collect feedback from my clientes. I am small business owner and was doing many thing on my own and 123 FormBuilder made my life easier. At the very beginning even the free version was serving me very well covering all my need at that stage of my growth. The simplicity and the professional presentation of 123 FormBuilder made my very beginning possible, actually not just the beginning but the growth possible as well. Pros I love how simple, easy and effective the 123 FormBuilder is. I could create a very professional surveys, online registration and feedback forms for my clients which has helping me to improve my services. Once I create the form I could send the link straight to my client or connect the link to my website page. The software is very intuitive and even if you have no experience with technology you can create professional forms for your clients with no problems. It also has verification before the cliente send the form to ensure that your form are filled by people not robot. Which make it very professional and safe. Cons I am very satisfied with 123 FormBuilder. I have no problem with this software until now, it has covering all needs of my small business - regards to my forms - pretty well. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Best Form Builder for Simplicity" December 21, 2021 4.0 123FormBuilder is at the top of my list of form builders when I receive a new client. If the client does not have complex programs and only needs simple form(s) for a website such as contact, subscribe, simple order, etc- it is perfect. Pros Very user friendly, quick set-up, design customization Cons Not for high-level form building- Usually will not use if my client has Pipedrive or needs more complex forms/HIPPA Review Source R Reviewer Agency Owner Used the software for: 3-5 years ### "Simple form with many functions!" April 11, 2018 5.0 Pros I was hesitant to use any form that I needed to pay for, but this actually has become a go-to form builder for many of my projects. From obtaining leads, to registration and accepting payments, 123FormBuilder does it all at a decent price. It also helps that the forms look nice on any website page it's embedded in. Cons I do think some of the limitations vs cost could be adjusted, but if you are collecting money from your endeavors and using the freemium version, you should be okay. Review Source R Reviewer Architect Used the software for: 3-5 years ### "Amazing tool to get feedback from clients!" May 27, 2022 5.0 As a user, I would totally recommend 123FormBuilder. I use it monthly and it only takes me minutes to set up the form I need. Pros The best feature if offers is its wide range of alternatives when creating a form. You can choose from a variety of designs which fits most of the scenarios you might need. Cons As it is an amazing tool with great results and really easy to setup and use, it is also one of the most expensive ones in the market when talking about the enterprise plans. As a user I really enjoy it, but you might want to check out other alternatives if you are in low budget. Review Source Krzysztof D. Specialist Used the software for: Less than 1 year ### "benefit of 123FormBuilder is its flexibility" March 30, 2023 5.0 Overall, the user-friendly interface, extensive customization options, and integrations with third-party tools are some of the features that make 123FormBuilder a popular choice for creating forms and surveys. Pros It supports a wide range of form fields, including file uploads, electronic signatures, and payment processing, which makes it a great choice for businesses of all sizes. Cons Difficulties in integrating it with specific tools. Review Source James W. Owner/President Used the software for: Less than 1 year ### "Great product for an interactive website" August 16, 2019 5.0 Pros Pretty much everything is customizable, which helps us implement the product into our website to gather leads in a streamlined way. Cons I'd have to say the cost is a pretty significant factor. The subscription is plan-based, so different plans have different features. If you need only one particular feature, you're forced to buy the plan that has that and a whole lot more you'd probably never use. I personally don't like having to pay for things I'm not ever going to use. It would be nice to be able to customize your plan so that you're only paying for what you need. Review Source R Reviewer Director, Events Used the software for: 1-3 years ### "123FormBuilder - Feedback" August 16, 2019 4.0 Basically described in the Pros section, ease of use and reuse of a master form. The ability to drop the link into an html, create reports, real-time notification of registrations, customize the "from" in the notification responses, and appear to be your client on their behalf. Pros I was in a hurry to find a solution for a client of mine - A form for their guests to register for an event where I could produce registration reports for the client and monitor registrations. I also needed access to the form to be a link that could be dropped into an HTML invitation. I found 123FormBuilder for the first project, and have not searched for another option 15 projects later. I admit that I need to take time to perfect my template by learning about all options 123FormBuilder has, because I know there is room for improvement with the look and feel the client sees when they click "register here." I would suggest taking the time to build that first one, then it's so easy to duplicate and modify for future use. Cons The support icon that is always in the corner while I'm trying to design a form. Review Source Prem P. Freelancer Used the software for: Less than 1 year ### "This form builder is best for designs and events" January 31, 2023 5.0 Pros Build forms for wide range of use cases without coding with best designs and special for events. Cons Somehow pricing for entries is a bit expensive Review Source R Reviewer Executive Director Used the software for: 1-3 years ### "Extremely useful and diverse" August 19, 2019 5.0 Pros I love the fact we can populate fields and options based on the responses of the customer. We are able to accurately provide pricing and add-on options automatically. Cons Personally I would like to see a few more integrations including Quickbooks. Review Source R Reviewer Volunteer Used the software for: 3-5 years ### "Simple Software!!" October 15, 2016 5.0 We like to keep our complainant completely confidential and this little program does just that. It is so easy to use and works with Facebook too. The form comes to us via email and in real time too. Pros It does just what it's been asked of. Has never failed us. Cons Nothing Review Source R Reviewer Paranormal tour guide Used the software for: Less than 1 year ### "123 formbuilder review by Jen" April 11, 2023 5.0 Pros The product is easy to set up, use, and integrate. PayPal and Google both integrate with formbuilder and there's a huge list of others.The amount of possible applications is huge, it can be used to easily and quickly collect any type of information. The survey and registration forms are both easy to customize and fill. This product also has dynamic forms that adjust as they're filled according to answers entered. Cons So far there isn't anything to complain about, if that changes I will update my review. Review Source R Reviewer ### "123contactform is Awesome" May 21, 2013 5.0 I registered with 123contactform one month ago, and I am really happy with their service. First, the form is the greatest I've seen on the web for Joomla (and I searched a lot), but what I like even more than there excellent form is the live support. I had a problem with my form today, and Chris (a member of the support team) stayed with me for almost one hour helping me via the live chat. This is amazing! But what is even more amazing is that I'm only a free member, and I didn't upgrade yet. I've never seen this kind of support, and believe me; I work online since 2006. Let me tell you that I bought another form builder from another company for my joomla site, and their form didn't work for me. They didn't even bother to take care of my problem, although the problem was on their side, and when I asked for a refund, they just told me: no! Hapilly, I am with 122contactform now, and I recommend it to everyone. Pros Excellent form Drag and Drop super easy to use All features you ever need on a form Free service is better than some other paid services Excellent and super fast support Cons Limited to only 10 field per form for free members (I wish I could have more) Paid version is a little bit expensive. 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