# Page 6 | 123FormBuilder Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is 123FormBuilder the right Form Builder solution for you? Explore 175 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122770/123ContactForm/reviews --- 123FormBuilder 4.4 (175) [View alternatives](https://www.capterra.com/p/122770/123ContactForm/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 6 - Reviews of 123FormBuilder ## Showing most helpful reviews Showing 126-150 of 175 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BD Bette D. Staff Editor (Blaster) Online Media Used the software for: 6-12 months ### "Takes the Pain out of Building Forms" December 27, 2017 5.0 Pros I love the fact that you can personalize forms and also have that form that works with MailChimp. This app also works well with DropBox, another great plus! I am looking forward to exploring the other features such as selling tickets to events. Cons I am not a fan of popups so have not used this feature. I am sure when I am ready to use them, I will add this to the pro list. Review Source VR Verified Reviewer Credit Consultant Used the software for: Less than 6 months ### "My experience was fairly good. I like the layout and the prebuilt sections I can add to my form." January 18, 2018 4.0 Pros What I like most about 123formbuilder is the ease of use. You don't have to be super techy to use the software. Cons What I like least about 123formbuilder is the lack of complexity when needed. Some fields I wanted to do a little different than what you would normally see on a form and I wasn't really allowed to get creative. Review Source z zacdamon.com Used the software for: ### "Awesome fun and easy!" April 30, 2013 5.0 I have only just begun using 123 and found it so diverse and packed-full of great form elements I can't stop using it! Such easy user-friendly system, easy to edit on the fly and monitor data. I love it. Pros User-friendly Unlimited features Great dashboard to navigate Value for money Great looking forms Works great on ipads Simple to use and fun to design Cons Could do with allowing a little more font types and size options but that' being picky! Review Source Donna S. Senior Engineer Food Production Used the software for: Less than 6 months ### "null" March 26, 2017 4.0 Review Source F Florentine Used the software for: ### "Great support team and concept!" March 29, 2013 4.0 I had some difficulties setting up the contact forms on my blog, but along with the help of Chris we came to a solid solution. Thank you very much and I will enjoy making use of your forms from now on! Pros Great support team, quick and effective, really nice form set-ups! Cons HTML codes were not always working, had to tool around with them but thankfully with the help of the Support guy Chris, we were able to get to a solution. Review Source R Ricardo Used the software for: ### "The service is high quality, attention, sympathy and more!" November 15, 2013 5.0 Again I went to make changes in my form. I thought about doing, just a hand appeared shortly dislocated more: Andrea solved the problem as if she herself had designed the site and its resources. Congratulations to the team and 1,2,3 form. The service is high quality, attention, sympathy and more! Thanks for all the structure you provide. Ricardo S.T Pros ease skilled attendance practicality options flexibility actually works Cons not yet found Review Source JM Jessica M. Used the software for: ### "Easy form builder" December 8, 2016 4.0 We use this form builder with our wix.com website. It integrates well and is seamless. I like how it captures the information submitted in the backend. It's also easy to go back and review information submitted. Review Source D Dany Used the software for: ### "great app for creating professional forms" November 12, 2013 5.0 123ContactForm is a great app for creating professional forms. Great price level, amazing live support, i strongly recommend this app. Pros 123ContactForm allows fully customized multilanguage forms. The customer service is very efficient through a real time live chat available anytime i needed. My interlocutor was very professional and could solve all the problems/doubts that i had. Review Source jT jacob T. Used the software for: 6-12 months ### "null" August 9, 2017 5.0 Review Source rw rabbit warren Used the software for: ### "pop up help" May 23, 2013 5.0 I was struggling with an upgrade while I was trying to build my form. All of a sudden a cool dude called Chris popped up out of no where and helped me with instant messaging. Wouldnt it be great if all programs worked like this. He offered more support if it didnt work and a contact email if i needed it. I was VERY impressed. The form builder is really easy to use and has LOADS of options, I love it. Thank you for making the process really easy. Review Source EM Esther M. Social worker Health, Wellness and Fitness Used the software for: 1-2 years ### "Made some nice forms" October 6, 2016 5.0 There were lots of options about how to make the forms that I needed. And the staff was helpful in getting the form the way I needed it Pros Customer service Cons extras were hard to figure out Review Source KM Ken McMillan Used the software for: ### "Help with contact form published on NetObjects Fusion" March 28, 2013 5.0 Chris was on hand throughout to help me through this process. I had found difficulty in that I have no real experience with Scripts and the 123Contact Team made it so much easier by being on hand to guide me through the process. Pros Excellent Customer Service Cons Chris doesn't work for me on a day to day basis. Could do with that sort of in house support on a wide variety of IT subjects! Review Source SM Safeer M. Business Development Executive Information Technology and Services Used the software for: Less than 6 months ### "Create and Publish Forms with Ease" May 7, 2019 4.0 Pros \- Encourages visitors to leave a feedback on our business website - Free version available with all basic features included - Surveys helps in making the right changes to business Cons \- Limit to number of questions that can be asked should be raised - Customer support can be improved Review Source K Kristen Used the software for: ### "So EASY to use!" January 3, 2014 5.0 I have no technical experience at all, but 123ContactForm made it very simple for me to create exactly the type of form I wanted for my new website. I was able to do most of it myself, but when I had questions, their representative walked me through the process so that I was able to complete my form quickly and easily. I felt great about my experience and proud of what I created. Review Source DG Daniela G Used the software for: ### "Outstanding product!" July 2, 2013 5.0 Although perfection does not exist, the 123ContactForm has been helping my business to go to the next level and assuring the satisfaction of my customers. I also applause its outstanding customer service (always ready to help customers like me in solving any possible inconvenient that may occur). CONGRATS for this product and keep on rocking the world with it! :) Pros Everything! Cons None. Review Source PM PromoRific MotionGraphics Used the software for: ### "Thank you Chris" May 20, 2013 5.0 For some reason my form on my wix site wasn't working. But I was able to get ahold of a great customer service person by the name of Chris... He was able to fix my problem in less than 5 minutes... Now Thats Top Notch Teching if you ask me... Thanks again Chris for all the help... :) Pros fast and to the point... fixed my problem in less than 5 minutes.. :) Cons none Review Source Ty Thank you Used the software for: ### "Appreciation" November 20, 2013 5.0 Had a question about translate an existing field "Address". Pros Without any intervention from my side I recieve a PopUp window with "Hello, I am your 123ContactForm Account Specialist. I am here if you need help." The expert Madalin helped me in a really short of time, Many thanks! Regards, Daniele Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "Average, forced to use it for our Wix site as it was slightly better than Mailchimp" February 15, 2018 3.0 Pros Customizability is cool but not good enough. Used it on a few landing page forms and intake forms. Super easy to duplicate forms. Cons not easily integratable into anything other than wix. They can improve on integrating it with other platforms. having more control over styles, etc. Review Source TB Tierra B. Used the software for: I used a free trial ### "Simple and user friendly" April 5, 2018 4.0 Pros Free Account and very user friendly. The design is also very clean and simple which I can really appreciate, since it flows with my webpage Cons To be fair, it's the free option but there were a few features that did not meet my needs to budget, since I was just getting started Review Source J Jen Used the software for: ### "Thanks for the customization," October 10, 2013 5.0 We needed a custom solution for a donation form. Within a few minutes of chatting online with a tech, he created the exact form we needed! We are looking to get many donations when we launch our new website (laurenshopefoundation.com). Pros Online web chat Very fast response time Very knowledgable staff Wix integration Review Source GG Gavin Goodman Used the software for: ### "Can't fault them" April 4, 2013 5.0 The control panel gets some getting used to. I spent a good while tweaking embedded code myself, until I found the option in the gui to do it for me. All my questions were handled very effectively and the customisation I wanted (a font not listed in their app) was done quickly and for free. Pros Superb customer service. Review Source TP Turbo Productions Used the software for: ### "Outstanding Customer Service" November 13, 2013 5.0 We ran into an issue with our wordpress template, which prevented the embedding of 123 contact forms correctly. With a quick email to the support team, they logged in and fixed the template issue within a few hours (even though it was our template as the issue - not their software). Great service! Thank you Review Source J Justine Used the software for: ### "Finally Customer Service that works! " May 14, 2013 5.0 It is a breath of fresh air to have an account with a company that provides an extremely high level of customer service. The online chat is amazing, your technical issues are resolved almost immediately and it is not too much trouble! Pros Would highly recommend Cons None Review Source DWL Daryl Warner L. Web Administrator Used the software for: Less than 6 months ### "Easy to use 123FormBuilder for data collection!" May 5, 2018 5.0 Pros Our HOA used 123FormBuilder to collect data to support the implementation of a new software system. It was easy to construct and deploy the survey. Easy to use reports to extract the data for our project. Cons A little learning curve involved but that was expected. Once we figured out how the program worked we were able to customize it (we used the paid version) and were pleased with the results. Review Source KT Kath T. Creative Director Consumer Services Used the software for: 6-12 months ### "Great Free Resource for Small Businesses" August 15, 2019 5.0 Pros We were easily able to integrate the 123FormBuilder forms on our wix website to convert leads. Cons We don't really have an issue with the free features. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.