--- title: "Think Help Desk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Think Help Desk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/122881/Think-Help-Desk/" page_type: "product" language: "en" --- # Think Help Desk Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Think Help Desk ## What is Think Help Desk? Affordable Customization Automated Workflow Secure, Cloud Based Free Support Daily Backup Full Asset Tracker Check List based on ticket Category Feedback system on closed tickets, and a Vendor Quick Quote Tool ## What is Think Help Desk used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $79.99 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Think Help Desk?[Manage this product listing](https://www.g2.com/products/think-help-desk/claim_requests/new?auto=true) ## Think Help Desk Overview Updated August 2026 AI summary Think Help Desk is a cloud-based solution for businesses of all sizes seeking to manage support across multiple locations and teams. It offers ticket management, automated routing, alerts and escalation, a self-service portal, and knowledge base management. Multi-channel communication and customizable branding further support organizations aiming to centralize and organize their help desk operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Think Help Desk 4.2 (9) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $79.99 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (9) Ease Of Use 4.5 (298) Value For Money 4.6 (9) Value For Money 4.4 (294) Customer Service 4.7 (9) Customer Service 4.5 (297) ## Think Help Desk alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/122881/Think-Help-Desk/alternatives/) ## FAQs about Think Help Desk Overview ### What company size and specific industries is Think Help Desk built for? Think Help Desk is designed for school systems, hospitals, and businesses with multiple end users and offices or more than one location. It fits organizations that need help desk support across distributed teams and sites, rather than single-location operations. Features and Usability ### What are the key features of Think Help Desk? Think Help Desk offers ticket management, automated routing, alerts and escalation, and workflow configuration for handling support requests. It also includes multi-channel communication, email management, interaction tracking, a self service portal, knowledge base management, document storage, and customizable branding for organizing and presenting help desk operations. Getting Started and Support ### What training and onboarding options does Think Help Desk offer? Think Help Desk provides live online sessions, webinars, and documentation for training. Live online sessions and webinars support guided instruction, while documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does Think Help Desk offer? Think Help Desk provides chat support. Users can reach support through chat for help with setup, troubleshooting, and account questions. No reviewer feedback is available here, so support experience details such as response speed or helpfulness cannot be assessed from the catalog data. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of Help Desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Think Help Desk includes **Ticket Management**. However, it does not include **Support Ticket Management** or **Real-Time Notifications**. Its **Ticket Management** capability helps teams organize incoming requests, track issue status, and keep support work moving in a clear and consistent way, helping businesses maintain better visibility into customer issues and respond more efficiently. Ticket Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Escalation 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Automated Routing 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Email Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Interaction Tracking 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Knowledge Base Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Think Help Desk 9 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 4.0 (9) 4.0 Based on 9 reviews ## Pricing Value for money 4.6 (9) Free Trial Basic $79.99 Per User,Per Month Value for money 4.6 (9) 4.6 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (9) 4.7 Based on 9 reviews ## User reviews Overall rating 4.2 Based on 9 reviews Filter by rating 5(3) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent TM Travis M. Facilities Specialist Primary/Secondary Education ### "Think tank" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 November 30, 2023 Great end product for a smaller organization or a smaller department within a larger organization that operates independently Pros The list view of all tickets needing assistance. It is very easy to navigate and understand the system Cons The ability to track and report performance of employees Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Chris R. Network Administrator Education Management ### "Nice Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2019 Pros Think HelpDesk is easy to use and very helpful for our small school district in keeping track of help tickets. The teachers can easily submit tickets and we are able to update, complete, and review tickets when needed. Cons It would be nice if there was an app for this product. We have requested this several times, but there hasn't been anything created yet, not sure there is a plan to either. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LO Lisa O. lead computer tech ### "Wonderful customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 31, 2018 Pros Software is easy to use and understand. The management side is easily maintained. User have no trouble filling out work orders and submitting them. Cons Would be nice if there was a phone app available, I have several schools in my district not always convenient to locate a PC to use when away from my office Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 1, 2018 Thank you Lisa for your support. Our mobile app is on the road-map for development. JH Julie H. Director of Technology Education Management ### "I have used this product for years! Exceptionally easy to use and functional!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2017 Being able to prioritize jobs has been a huge plus for me. Pros I love the ease of use and how it helps my IT and Maintenance departments to stay organized. It is very easy to add users in and to run reports. I wouldn't want to try to do my job without this software. It is a time saver. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 7, 2017 Thank you for the appreciation Julie! JM Jonathon M. Network Admin ### "Think Tank has been able to keep all of our Work Orders well organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 July 19, 2017 Pros Its easier on users putting tickets in and we can print reports and show that our department actually do more than just sit at a desk. Cons So far we have not found any issues using Think Tank. The Help desk has helped us improve keeping track of all work being done. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 19, 2017 Looking forward to continuing our support for your department. RF Rhonda F. Data Specialist ### "This organization is super to work with!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2017 Better tracking and assigning of help desk tickets for both our technology and maintenance departments. Better asset tracking for technology department. Pros The tool is easy to use and is way more cost-effective than most other similar tools. Really like the ability to set up categories and/or buildings so that tickets can be emailed to specific support staff (e.g., Joe handles building X so emails are sent to Joe every time a ticket is entered for building X). Also really like the Asset tracking tool. Cons Users aren't comfortable enough with the systems admin functions to take on the processes of adding new accounts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 29, 2017 Hi Rhonda! Thank you for the Feedback! I will personally create a training video to help with the adding new accounts to help make your users more comfortable. Again, Thank you for the valuable feedback! JB Jayne B. Technology Director Education Management ### "We have used this Help Desk for many years and have been overall, very impressed. Great product!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 26, 2017 Pros Very easy to use for staff and support staff as well. Reports are fast and easy to create. Issues are resolved quickly and efficiently. Cons NO APP! We have been asking for this for YEARS! I feel like the software is stagnant and nothing has been done to improve the software/program for many years now. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 26, 2017 Thank you for the feedback. We are in the process now of upgrading our back end to support mobile app versions! MS Mike S. Tech Consultant ### "It took us off the paper merry-go-round. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 23, 2017 The biggest is it took us off the paper ticketing system which was a real headache. Pros I like the ability to notify all concerned parties with one ticket input. It took us off the merry-go-round of getting lost or never put in. Cons The reporting sometimes will not give all that is needed with out tweaking it or jumping to a few different settings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 26, 2017 Thank you for the feedback. We are in the process now of upgrading our back end to support more custom exports and reporting. Please feel free to email any requests for reports and I will gladly add them to our list. Emily W. Help Desk Specialist ### "Everyone at Think Tank has been wonderful to work with." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 22, 2017 Pros Think Help Desk is easy to use, and it is extremely easy to customize to meet our needs. The program tends to run very effectively. Cons There are some really neat programs available to us through Think Help Desk, but a lot of them don't work properly, such as some of the report features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2017 Thank you for the feedback Emily! We always like to hear good things about our system. We currently have our full time developer working on the database structure of our system and look forward to providing even more reporting options soon. [View all Reviews](https://www.capterra.com/p/122881/Think-Help-Desk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.