# Think Help Desk Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Think Help Desk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/122881/Think-Help-Desk

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# 

 Think Help Desk Software Review 2026: Features, Integrations, Pros & Cons

Last updated on January 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Think Help Desk

## What is Think Help Desk?

Affordable Customization Automated Workflow Secure, Cloud Based Free Support Daily Backup Full Asset Tracker Check List based on ticket Category Feedback system on closed tickets, and a Vendor Quick Quote Tool

## What is Think Help Desk used for?

[Help Desk](https://www.capterra.com/help-desk-software/)

Overall rating

Based on 9 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$79.99

Per User, Per Month

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Think Help Desk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.thinkhelpdesk.com/&name=Think Help Desk)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Think Help Desk

4.2 (9)

VS.

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

$79.99

Per User, Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (9)

Ease Of Use

4.3 (3,594)

Value For Money

4.6 (9)

Value For Money

4.2 (2,648)

Customer Service

4.7 (9)

Customer Service

4.3 (2,758)

## Think Help Desk alternatives

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/122881/Think-Help-Desk/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Automated Routing

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Tickets are automatically assigned to specific agents based on predefined rules

Knowledge Base Management

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Self Service Portal

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

Ticket Management

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Customizable Branding

Add customized logos and colors to align with company branding

Think Help Desk 7 features

System alerts about the need to escalate an issue or request

Tickets are automatically assigned to specific agents based on predefined rules

Add customized logos and colors to align with company branding

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Online portal through which end users can access the system, manage tasks, or obtain information

Track, manage, or resolve user requests and IT incidents/issues

Get Advice

We can help you find the software with the features you need.

Features

4.0 (9)

4.0

Based on 9 reviews

## Pricing

Value for money

4.6 (9)

Free Trial

Basic

$79.99

Per User,Per Month

Value for money

4.6 (9)

4.6

Based on 9 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.7 (9)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (9)

4.7

Based on 9 reviews

## User reviews

Overall rating

4.2

Based on 9 reviews

Filter by rating

5(3)

4(5)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

TM

Travis M.

Facilities Specialist

Primary/Secondary Education

### "Think tank"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

1/10

November 30, 2023

Great end product for a smaller organization or a smaller department within a larger organization that operates independently

Pros

The list view of all tickets needing assistance. It is very easy to navigate and understand the system

Cons

The ability to track and report performance of employees

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CR

Chris R.

Network Administrator

Education Management

### "Nice Product"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 18, 2019

Pros

Think HelpDesk is easy to use and very helpful for our small school district in keeping track of help tickets. The teachers can easily submit tickets and we are able to update, complete, and review tickets when needed.

Cons

It would be nice if there was an app for this product. We have requested this several times, but there hasn't been anything created yet, not sure there is a plan to either.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LO

Lisa O.

lead computer tech

### "Wonderful customer support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

January 31, 2018

Pros

Software is easy to use and understand. The management side is easily maintained. User have no trouble filling out work orders and submitting them.

Cons

Would be nice if there was a phone app available, I have several schools in my district not always convenient to locate a PC to use when away from my office

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 1, 2018

Thank you Lisa for your support. Our mobile app is on the road-map for development.

JH

Julie H.

Director of Technology

Education Management

### "I have used this product for years! Exceptionally easy to use and functional!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 6, 2017

Being able to prioritize jobs has been a huge plus for me.

Pros

I love the ease of use and how it helps my IT and Maintenance departments to stay organized. It is very easy to add users in and to run reports. I wouldn't want to try to do my job without this software. It is a time saver.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 7, 2017

Thank you for the appreciation Julie!

JM

Jonathon M.

Network Admin

### "Think Tank has been able to keep all of our Work Orders well organized"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

July 19, 2017

Pros

Its easier on users putting tickets in and we can print reports and show that our department actually do more than just sit at a desk.

Cons

So far we have not found any issues using Think Tank. The Help desk has helped us improve keeping track of all work being done.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 19, 2017

Looking forward to continuing our support for your department.

RF

Rhonda F.

Data Specialist

### "This organization is super to work with!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 29, 2017

Better tracking and assigning of help desk tickets for both our technology and maintenance departments. Better asset tracking for technology department.

Pros

The tool is easy to use and is way more cost-effective than most other similar tools. Really like the ability to set up categories and/or buildings so that tickets can be emailed to specific support staff (e.g., Joe handles building X so emails are sent to Joe every time a ticket is entered for building X). Also really like the Asset tracking tool.

Cons

Users aren't comfortable enough with the systems admin functions to take on the processes of adding new accounts.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 29, 2017

Hi Rhonda! Thank you for the Feedback! I will personally create a training video to help with the adding new accounts to help make your users more comfortable. Again, Thank you for the valuable feedback!

JB

Jayne B.

Technology Director

Education Management

### "We have used this Help Desk for many years and have been overall, very impressed. Great product!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 26, 2017

Pros

Very easy to use for staff and support staff as well. Reports are fast and easy to create. Issues are resolved quickly and efficiently.

Cons

NO APP! We have been asking for this for YEARS! I feel like the software is stagnant and nothing has been done to improve the software/program for many years now.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 26, 2017

Thank you for the feedback. We are in the process now of upgrading our back end to support mobile app versions!

MS

Mike S.

Tech Consultant

### "It took us off the paper merry-go-round. "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

June 23, 2017

The biggest is it took us off the paper ticketing system which was a real headache.

Pros

I like the ability to notify all concerned parties with one ticket input. It took us off the merry-go-round of getting lost or never put in.

Cons

The reporting sometimes will not give all that is needed with out tweaking it or jumping to a few different settings.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 26, 2017

Thank you for the feedback. We are in the process now of upgrading our back end to support more custom exports and reporting. Please feel free to email any requests for reports and I will gladly add them to our list.

Emily W.

Help Desk Specialist

### "Everyone at Think Tank has been wonderful to work with."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

June 22, 2017

Pros

Think Help Desk is easy to use, and it is extremely easy to customize to meet our needs. The program tends to run very effectively.

Cons

There are some really neat programs available to us through Think Help Desk, but a lot of them don't work properly, such as some of the report features.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 22, 2017

Thank you for the feedback Emily! We always like to hear good things about our system. We currently have our full time developer working on the database structure of our system and look forward to providing even more reporting options soon.

[View all Reviews](https://www.capterra.com/p/122881/Think-Help-Desk/reviews/)

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