# Think Help Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Think Help Desk the right Help Desk solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122881/Think-Help-Desk/reviews

---

Think Help Desk

4.2 (9)

[View alternatives](https://www.capterra.com/p/122881/Think-Help-Desk/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated January 16th, 2026

# Reviews of Think Help Desk

Ease of use

4.6

Customer Service

4.7

## Showing most helpful reviews

Showing 1-9 of 9 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Emily W.  
Help Desk Specialist  
  
Used the software for: 6-12 months

### "Everyone at Think Tank has been wonderful to work with."

June 22, 2017

4.0

Pros

Think Help Desk is easy to use, and it is extremely easy to customize to meet our needs. The program tends to run very effectively.

Cons

There are some really neat programs available to us through Think Help Desk, but a lot of them don't work properly, such as some of the report features.

Review Source

Response from Think Tank Software

June 22, 2017

Thank you for the feedback Emily! We always like to hear good things about our system. We currently have our full time developer working on the database structure of our system and look forward to providing even more reporting options soon.

CR

Chris R.  
Network Administrator  
Education Management  
Used the software for: 2+ years

### "Nice Product"

November 18, 2019

4.0

Pros

Think HelpDesk is easy to use and very helpful for our small school district in keeping track of help tickets. The teachers can easily submit tickets and we are able to update, complete, and review tickets when needed.

Cons

It would be nice if there was an app for this product. We have requested this several times, but there hasn't been anything created yet, not sure there is a plan to either.

Review Source

TM

Travis M.  
Facilities Specialist  
Primary/Secondary Education  
Used the software for: 2+ years

### "Think tank"

November 30, 2023

3.0

Great end product for a smaller organization or a smaller department within a larger organization that operates independently

Pros

The list view of all tickets needing assistance. It is very easy to navigate and understand the system

Cons

The ability to track and report performance of employees

Review Source

JB

Jayne B.  
Technology Director  
Education Management  
Used the software for: 2+ years

### "We have used this Help Desk for many years and have been overall, very impressed. Great product!"

June 26, 2017

4.0

Pros

Very easy to use for staff and support staff as well. Reports are fast and easy to create. Issues are resolved quickly and efficiently.

Cons

NO APP! We have been asking for this for YEARS! I feel like the software is stagnant and nothing has been done to improve the software/program for many years now.

Review Source

Response from Think Tank Software

June 26, 2017

Thank you for the feedback. We are in the process now of upgrading our back end to support mobile app versions!

MS

Mike S.  
Tech Consultant  
  
Used the software for: 2+ years

### "It took us off the paper merry-go-round. "

June 23, 2017

4.0

The biggest is it took us off the paper ticketing system which was a real headache.

Pros

I like the ability to notify all concerned parties with one ticket input. It took us off the merry-go-round of getting lost or never put in.

Cons

The reporting sometimes will not give all that is needed with out tweaking it or jumping to a few different settings.

Review Source

Response from Think Tank Software

June 26, 2017

Thank you for the feedback. We are in the process now of upgrading our back end to support more custom exports and reporting. Please feel free to email any requests for reports and I will gladly add them to our list.

RF

Rhonda F.  
Data Specialist  
  
Used the software for: 2+ years

### "This organization is super to work with!"

June 29, 2017

4.0

Better tracking and assigning of help desk tickets for both our technology and maintenance departments. Better asset tracking for technology department.

Pros

The tool is easy to use and is way more cost-effective than most other similar tools. Really like the ability to set up categories and/or buildings so that tickets can be emailed to specific support staff (e.g., Joe handles building X so emails are sent to Joe every time a ticket is entered for building X). Also really like the Asset tracking tool.

Cons

Users aren't comfortable enough with the systems admin functions to take on the processes of adding new accounts.

Review Source

Response from Think Tank Software

June 29, 2017

Hi Rhonda! Thank you for the Feedback! I will personally create a training video to help with the adding new accounts to help make your users more comfortable. Again, Thank you for the valuable feedback!

LO

Lisa O.  
lead computer tech  
  
Used the software for: 2+ years

### "Wonderful customer support"

January 31, 2018

5.0

Pros

Software is easy to use and understand. The management side is easily maintained. User have no trouble filling out work orders and submitting them.

Cons

Would be nice if there was a phone app available, I have several schools in my district not always convenient to locate a PC to use when away from my office

Review Source

Response from Think Tank Software

February 1, 2018

Thank you Lisa for your support. Our mobile app is on the road-map for development.

JH

Julie H.  
Director of Technology  
Education Management  
Used the software for: 2+ years

### "I have used this product for years! Exceptionally easy to use and functional!"

December 6, 2017

5.0

Being able to prioritize jobs has been a huge plus for me.

Pros

I love the ease of use and how it helps my IT and Maintenance departments to stay organized. It is very easy to add users in and to run reports. I wouldn't want to try to do my job without this software. It is a time saver.

Review Source

Response from Think Tank Software

December 7, 2017

Thank you for the appreciation Julie!

JM

Jonathon M.  
Network Admin  
  
Used the software for: Less than 6 months

### "Think Tank has been able to keep all of our Work Orders well organized"

July 19, 2017

5.0

Pros

Its easier on users putting tickets in and we can print reports and show that our department actually do more than just sit at a desk.

Cons

So far we have not found any issues using Think Tank. The Help desk has helped us improve keeping track of all work being done.

Review Source

Response from Think Tank Software

July 19, 2017

Looking forward to continuing our support for your department.

Similar Products

Featured