# Think Help Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Think Help Desk the right Help Desk solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122881/Think-Help-Desk/reviews --- Think Help Desk 4.2 (9) [View alternatives](https://www.capterra.com/p/122881/Think-Help-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 16th, 2026 # Reviews of Think Help Desk Ease of use 4.6 Customer Service 4.7 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emily W. Help Desk Specialist Used the software for: 6-12 months ### "Everyone at Think Tank has been wonderful to work with." June 22, 2017 4.0 Pros Think Help Desk is easy to use, and it is extremely easy to customize to meet our needs. The program tends to run very effectively. Cons There are some really neat programs available to us through Think Help Desk, but a lot of them don't work properly, such as some of the report features. Review Source Response from Think Tank Software June 22, 2017 Thank you for the feedback Emily! We always like to hear good things about our system. We currently have our full time developer working on the database structure of our system and look forward to providing even more reporting options soon. CR Chris R. Network Administrator Education Management Used the software for: 2+ years ### "Nice Product" November 18, 2019 4.0 Pros Think HelpDesk is easy to use and very helpful for our small school district in keeping track of help tickets. The teachers can easily submit tickets and we are able to update, complete, and review tickets when needed. Cons It would be nice if there was an app for this product. We have requested this several times, but there hasn't been anything created yet, not sure there is a plan to either. Review Source TM Travis M. Facilities Specialist Primary/Secondary Education Used the software for: 2+ years ### "Think tank" November 30, 2023 3.0 Great end product for a smaller organization or a smaller department within a larger organization that operates independently Pros The list view of all tickets needing assistance. It is very easy to navigate and understand the system Cons The ability to track and report performance of employees Review Source JB Jayne B. Technology Director Education Management Used the software for: 2+ years ### "We have used this Help Desk for many years and have been overall, very impressed. Great product!" June 26, 2017 4.0 Pros Very easy to use for staff and support staff as well. Reports are fast and easy to create. Issues are resolved quickly and efficiently. Cons NO APP! We have been asking for this for YEARS! I feel like the software is stagnant and nothing has been done to improve the software/program for many years now. Review Source Response from Think Tank Software June 26, 2017 Thank you for the feedback. We are in the process now of upgrading our back end to support mobile app versions! MS Mike S. Tech Consultant Used the software for: 2+ years ### "It took us off the paper merry-go-round. " June 23, 2017 4.0 The biggest is it took us off the paper ticketing system which was a real headache. Pros I like the ability to notify all concerned parties with one ticket input. It took us off the merry-go-round of getting lost or never put in. Cons The reporting sometimes will not give all that is needed with out tweaking it or jumping to a few different settings. Review Source Response from Think Tank Software June 26, 2017 Thank you for the feedback. We are in the process now of upgrading our back end to support more custom exports and reporting. Please feel free to email any requests for reports and I will gladly add them to our list. RF Rhonda F. Data Specialist Used the software for: 2+ years ### "This organization is super to work with!" June 29, 2017 4.0 Better tracking and assigning of help desk tickets for both our technology and maintenance departments. Better asset tracking for technology department. Pros The tool is easy to use and is way more cost-effective than most other similar tools. Really like the ability to set up categories and/or buildings so that tickets can be emailed to specific support staff (e.g., Joe handles building X so emails are sent to Joe every time a ticket is entered for building X). Also really like the Asset tracking tool. Cons Users aren't comfortable enough with the systems admin functions to take on the processes of adding new accounts. Review Source Response from Think Tank Software June 29, 2017 Hi Rhonda! Thank you for the Feedback! I will personally create a training video to help with the adding new accounts to help make your users more comfortable. Again, Thank you for the valuable feedback! LO Lisa O. lead computer tech Used the software for: 2+ years ### "Wonderful customer support" January 31, 2018 5.0 Pros Software is easy to use and understand. The management side is easily maintained. User have no trouble filling out work orders and submitting them. Cons Would be nice if there was a phone app available, I have several schools in my district not always convenient to locate a PC to use when away from my office Review Source Response from Think Tank Software February 1, 2018 Thank you Lisa for your support. Our mobile app is on the road-map for development. JH Julie H. Director of Technology Education Management Used the software for: 2+ years ### "I have used this product for years! Exceptionally easy to use and functional!" December 6, 2017 5.0 Being able to prioritize jobs has been a huge plus for me. Pros I love the ease of use and how it helps my IT and Maintenance departments to stay organized. It is very easy to add users in and to run reports. I wouldn't want to try to do my job without this software. It is a time saver. Review Source Response from Think Tank Software December 7, 2017 Thank you for the appreciation Julie! JM Jonathon M. Network Admin Used the software for: Less than 6 months ### "Think Tank has been able to keep all of our Work Orders well organized" July 19, 2017 5.0 Pros Its easier on users putting tickets in and we can print reports and show that our department actually do more than just sit at a desk. Cons So far we have not found any issues using Think Tank. The Help desk has helped us improve keeping track of all work being done. Review Source Response from Think Tank Software July 19, 2017 Looking forward to continuing our support for your department. Similar Products Featured ## Related categories [Help Desk](https://www.capterra.com/help-desk-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.