--- title: "PawLoyalty Pro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PawLoyalty Pro Software - reviews, pricing plans, popular comparisons to other Kennel products and more." source_url: "https://www.capterra.com/p/122890/PawLoyalty-Pro-Software/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # PawLoyalty Pro Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PawLoyalty Pro Software ## What is PawLoyalty Pro Software? PawLoyalty is more than software. We improve your sales & marketing processes (lead tracking, automated email marketing, scheduling call backs), Provide visibility into daily operations and the associated labor costs (real-time feeding/med/activity tracking & reporting) all while Enhance the customer experience (customer mobile app, text/email report cards, surveys & reviews on Yelp/Google). Deliver the highest quality of pet care and set-up employees for success with PawLoyalty. ## What is PawLoyalty Pro Software used for? [Kennel](https://www.capterra.com/kennel-software/)[Pet Grooming](https://www.capterra.com/pet-grooming-software/) Top alternative Featured Overall rating Based on 62 user reviews Reviews sentiment Positive 90% Neutral 2% Negative 8% Starting price $70 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PawLoyalty Pro Software?[Manage this product listing](https://www.g2.com/products/pawloyalty/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PawLoyalty Pro Software 4.6 (62) VS. [4.3 (223)](https://www.capterra.com/p/93413/DaySmart-Pet/reviews/) Starting Price $70 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (62) Ease Of Use 4.2 (223) Value For Money 4.6 (29) Value For Money 4.1 (185) Customer Service 4.7 (61) Customer Service 4.3 (214) ## PawLoyalty Pro Software alternatives [4.5 (223)](https://www.capterra.com/p/136469/Gingr/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.8 (61)](https://www.capterra.com/p/203713/Paw-Partner/reviews/) Starting price $44.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (30)](https://www.capterra.com/p/219841/RunLoyal/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (21)](https://www.capterra.com/p/10020167/Goose/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/122890/PawLoyalty-Pro-Software/alternatives/) ## FAQs about PawLoyalty Pro Software Overview ### Which roles and teams benefit most from PawLoyalty Pro Software? PawLoyalty Pro Software is most used by pet-business owners, owner-operators, and general managers overseeing customer retention and day-to-day operations. Dog trainers, animal handlers, and kennel or salon managers apply it to manage loyalty rewards, encourage repeat bookings, and maintain client relationships. Brand managers and volunteer coordinators can support outreach and participation. Answer based on 58 reviews Overview ### What company size and industries is PawLoyalty Pro Software built for? PawLoyalty Pro Software is built for small businesses, which represent 100% of reviewers, primarily in Consumer Services (35%). It helps new businesses open with 35 or more dogs and supports established operations seeking revenue and service growth. Reviewers also work in Hospitality and Veterinary, at 17% each, mainly for kennel management. Answer based on 62 reviews Features and Usability ### What are the key features of PawLoyalty Pro Software? PawLoyalty Pro Software offers core appointment scheduling, online booking, client and pet records, and calendar management for boarding, daycare, and grooming operations. Differentiating capabilities include business reporting, point of sale (POS) with payment processing, staff management with commissions, and automated confirmations and reminders. Answer based on 37 reviews Integrations ### Which third-party tools and platforms does PawLoyalty Pro Software integrate with? PawLoyalty Pro Software integrates with CardConnect for payments, Hippo Manager for practice management, and Mailgun and SendGrid for email delivery. These catalog integrations connect the platform to payment processing, veterinary software, and messaging tools. Answer based on 1 reviews Getting Started and Support ### How easy is it to onboard and train a team on PawLoyalty Pro Software? PawLoyalty Pro Software offers in-person and live online training, webinars, documentation, and videos. Reviewers report that staff members, including nontechnical users, often learn client entry, bookings, changes, and reports quickly after guided sessions. Administrators may need additional time for custom setup, data imports, pricing, packages, and facility configuration. Answer based on 14 reviews Getting Started and Support ### What customer support options does PawLoyalty Pro Software offer, and how do users rate the experience? PawLoyalty Pro Software offers email/help desk, FAQ/forum, knowledge base, phone, and chat support. Users commonly report friendly, knowledgeable staff, quick answers, and useful hands-on training during setup. Some reviewers cite slow responses during onboarding or unresolved software bugs, though others say support improved after concerns were raised. Answer based on 37 reviews Features and Usability ### Is PawLoyalty Pro Software easy to use? PawLoyalty Pro Software makes daily kennel and pet-care tasks approachable with drag-and-drop workflows, clear navigation, and straightforward client booking. Small facility teams often find staff training manageable and support helpful during setup. However, newcomers may need time to learn the full feature set, and some users report occasional issues that complicate routine work. Answer based on 22 reviews Features and Usability ### How good is PawLoyalty Pro Software for business reporting? PawLoyalty Pro Software gives pet-care owners clear reporting on operations, revenue, customer activity, and facility performance. Boarding, daycare, grooming, and training businesses value quick access to financial and activity reports, including when working offsite. Some smaller businesses may find certain report categories less relevant, while customization or new development can take time. Answer based on 18 reviews Features and Usability ### What features does PawLoyalty Pro Software include? PawLoyalty Pro Software covers core pet-business operations with booking, client profiles, vaccination and medication records, e-charts, marketing tools, online booking, and customizable processes. Full-service canine facilities value the detailed account information and flexible setup. Some teams note missing loyalty rewards or text reminders, while others report feature bugs or a learning curve for advanced tools. Answer based on 14 reviews ## Features AI summary Based on 449 Kennel reviews Capterra data shows that buyers of kennel software rank the following features as their top priorities: - **Booking Management** (**68%** of reviewers rated this feature as critical) - **Client Management** (**60%**) - **Online Booking** (**62%**) PawLoyalty Pro Software supports all three of the features reviewers consider most important: **Booking Management**, **Client Management**, and **Online Booking**. Together, these capabilities help businesses manage reservations, keep customer details organized, and accept bookings through digital channels, allowing teams to run daily kennel operations more efficiently and provide a smoother experience for pet owners. Booking Management 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Client Management 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Online Booking 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Appointment Management 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Customer Accounts 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes Calendar Management 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar PawLoyalty Pro Software 45 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Management: Financial system that helps create and manage physical/digital credit cards and track transaction activities - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Inventory Management: Track and manage inventory levels to maintain proper supply - Mobile Grooming: Mobile pet grooming business that can work from different locations - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Pet Birthday Tracking: Saves and tracks pet birthdays - Pet Grooming: For pet grooming businesses - Pet Records: Provides basic CRM functionality by creating records for each pet and owner with relevant biographical, medical, and payment information. Also tracks grooming history and staff notes. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring Tasks: Set the frequency of a task's occurrence - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service Catalog: Database containing accurate and up-to-date information on all operational services - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll --- Get Advice We can help you find the software with the features you need. Features 4.6 (30) 4.6 Based on 30 reviews ## Pricing Value for money 4.6 (29) Free Trial Basic $70.00 Flat Rate,Per Month Value for money 4.6 (29) 4.6 Based on 29 reviews ## Integrations [ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ Mailgun](https://www.capterra.com/p/159630/Mailgun/)[ Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/)[ CardConnect](https://www.capterra.com/p/141024/CardConnect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (61) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (61) 4.7 Based on 61 reviews ## User reviews Overall rating 4.6 Based on 62 reviews Filter by rating 5(51) 4(5) 3(1) 2(1) 1(4) Mentioned topic Sorted by most recent MD Misty D. Dog trainer Professional Training & Coaching ### "Not for TRAINERS" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 20, 2022 It was the worst ever. No communication lots of promises no follow through but quick to steal your money Pros There were no pros for trainers. This was awful and they offered no refund!!! Cons This was a scam! Not meant to help trainers was sold to me as if for trainers. Took over 1500 dollars! Suffered for 2 months. Never 1 day it was right. Took 3 months to launch. No refunds. They are crooks Reasons for choosing PawLoyalty Pro Software I was naive and was bamboozled by \[SENSITIVE CONTENT\] Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Brandy S. Owner Retail ### "A must have for kennel and or grooming facilities " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2022 Customer service is awesome and they’re willing to help you learn what would work best for your business with trainings in either 1 on 1 or a group. They take your ideas on improving the program as well. Pros It has soooo many options in one program Cons It really takes a while to understand cuz there’s soooo much to use/learn. Wish they’d have a cat icon for cat boarding instead of a running dog icon. Lol Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kathy K. Owner Hospitality ### "Excellent Company & Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 24, 2022 Paw Loyalty is the most robust kennel management system I have ever used. As a franchisor and franchisee, I and several other franchisees evaluated comparable kennel management software packages. We evaluated functionality as well as support models. Paw Loyalty was the choice. Over the years, \[SENSITIVE CONTENT\] and his team have delivered on every promise and on every request. I highly recommend him, his team and his entire suite of products. Pros Paw Loyalty is easy to use. From an owner perspective, the business reporting and marketing tools are very, very good. Cons Only 1 staff complaint and that is the speed at check out. However, our issue may be caused by our internet provider and not Paw Loyalty. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Cara L. owner Individual & Family Services ### "My day to day usage of PawLoyalty" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 31, 2021 So far my overall experience has been very positive. From setting up my pricing & services I have to the customer service side of it. I've not one time had a bad experience. They have always been there to answer all of my questions. Pros So far the software seems pretty easy to use. I haven't learned all of the functions yet, but I'm able to explore and navigate to see everything available to me. Cons There are a lot of the options that I won't use in my business. It would be nice to be able to somehow adjust pricing to include only what I would be using. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Michelle K. Salon Manager Consumer Services ### "Just amazing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 20, 2021 I have never have had such amazing customer service as I have from pawloyalty, they have been just super awesome. Pros It is extremely user friendly, the customer service is out of this world, can contact anyone and you will get an answer quickly. Training is awesome as well, they don't just say here is the software figure it out, they do zoom trainings with your staff so everyone is on the same page. Cons I haven't found any cons yet software is sime to use Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JP Jessica P. Owner Hospitality ### "Highly recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2021 Pros I feel this software is easy to use and very user friendly. They have always been great when I call about an issue and very responsive. Cons Just a few suggestions to add at the moment. It would be nice to select a dog to be in inactive that is no longer with the family rather than delete them all together. I also wish there was an option to select multiple vaccinations with the same expiration date. Reasons for choosing PawLoyalty Pro Software pricing and ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KF Karin F. Chief Executive Officer Professional Training & Coaching ### "Stellar - Exactly what we needed!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2021 Pros PawLoyalty is easy to use and has all the features we need. The customer service is amazing as well, and if I don't know how to do something, I get an immediate response and solution to my problem. I am thrilled that I was able to find an all-encompassing software, with such a great team behind it! Cons So far so good. My biggest concern is tracking all of our "grandfathered-in" clients and ensuring we continue to provide them the proper support, but I haven't seen anything to worry me yet. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Acuity is awful and we did not have everything we were supposed to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Carmela K. Owner Leisure, Travel & Tourism ### "Pet care industry" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 15, 2021 Impressed! Pros \[SENSITIVE CONTENT\] is an amazing marketing and technology guru. He is brilliant, helpful, and most generous with his time and assistance! Cons Weekend support needed. Team members could return calls faster. Alternatives considered [PetExec](https://www.capterra.com/p/92864/PetExec/) [Gingr](https://www.capterra.com/p/136469/Gingr/) Reasons for choosing PawLoyalty Pro Software \[SENSITIVE CONTENT\] professionalism and assistance. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 20, 2021 Thanks for the review Carmela, we really appreciate your business and have loved working with you to streamline and grow your business. For your weekend support, remember to use the weekend real-time text line instead of submitting a ticket. That way you will get the fastest response vs having to wait until Monday. JC Jennie C. Owner Retail ### "A Time for Change" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2021 Excellent. I had questions answered when I needed it and they were very patient with me asking. After 20 years in the business, I went from paper and pencil to this software. A lot of work to get info entered, but so worth the time. I love it so far. Pros Ease of checking in and checking out clients Cons Not all categories fit for my business. There are things that I did not need for my services. Reasons for choosing PawLoyalty Pro Software I liked some of the options it gave me to do with the company Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 20, 2021 Thanks Jennie, we have loved helping you make the transition to software and can already see the results for you. Now everything is streamlined and organized so that you can spend more time doing what you love. Don't forget to book your marketing session once you are comfortable and using the basic features. We want you to take full advantage of the software to grow the business and improve the customer experience. MA Mariano A. Owner/Head trainer Consumer Services ### "Pawloyalty is powerful and helpful!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2021 Pros The help we receive from employees of pawloyalty. \[SENSITIVE CONTENT\] especially is incredible! Cons not sure yet. still getting used to it. I'm already feeling that there are a few opportunities to further automate emails and invoicing options but I'll have to wait till I've had more time with the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/122890/PawLoyalty-Pro-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [KennelBooker vs PawLoyalty Pro Software](https://www.capterra.com/compare/122890-143168/PawLoyalty-Pro-Software-vs-Kennel-Booker)