# PawLoyalty Pro Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PawLoyalty Pro Software the right Kennel solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122890/PawLoyalty-Pro-Software/reviews --- PawLoyalty Pro Software 4.6 (62) [View alternatives](https://www.capterra.com/p/122890/PawLoyalty-Pro-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PawLoyalty Pro Software Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews BS Brandy S OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Customer service is awesome and they’re willing to help you learn what would work best for your business with trainings in either 1 on 1 or a group.“ June 30, 2022 MD Misty D Dog trainerProfessional Training & Coaching, 2 - 10 employeesUsed the software for: 6-12 months. “No communication lots of promises no follow through but quick to steal your money“ October 20, 2022 KK Kathy K OwnerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Paw Loyalty is the most robust kennel management system I have ever used. “ April 24, 2022 JC Jennie C OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “There are things that I did not need for my services.“ September 14, 2021 KK Kathy K OwnerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Over the years, \[SENSITIVE CONTENT\] and his team have delivered on every promise and on every request. “ April 24, 2022 DM Debbie M General Manager Consumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “The best thing is that we no longer need a credit card machine, I have to do is press “charge”!“ June 17, 2021 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anthony P. Brand Manager Consumer Services Used the software for: 1-2 years ### "Innovative and User Friendly Software" November 15, 2017 5.0 Pros The software is very flexible and easily adapts to the different services and rules we have at 50 plus locations. The interface is super intuitive and simple to use for our employees. We also enjoy features such as automatic payments with our new membership program, data/pass sharing between multiple locations and the NPS survey integration. Cons The only major cons are the growing pains that they are experiencing with such rapid growth. Development time can be slow at times and transferring data from existing Point of Sale systems can be a pain depending on the system transferring from. Review Source DM Debbie M. General Manager Consumer Services Used the software for: 2+ years ### "Software upgrade " June 17, 2021 5.0 We have been using the same old system for over 20 years….when we Started the process of looking for a major system upgrade, we were very specific in what we needed to sustain and grow our business. Pawloyalty software program matched what we needed, and more! The implementation and constant communication with their team and ours has been great. It’s been two years and we are still constantly finding more ways to utilize their programs to help us grow! Pros When we upgraded to Paw Loyalty, we never realized how antiquated our system was. We are much more efficient, we haven’t even been able to use all the great features yet, we’re working on implementing the marketing portion of Paw Loyalty, which will help grow our business. The best thing is that we no longer need a credit card machine, I have to do is press “charge”! Cons I believe that our system is it pretty complicated for a simple implementation. So software updates and creations are always being implemented. We appreciate the team in place at Pawloyalty…they are very responsive Reason for choosing PawLoyalty Pro Software We looked at four other management programs. After weighing the differences of : being user friendly, available reports, implementation protocols, ability to customize, communication, and customer service…Pawloyalty fit our business the best. Switched from [Atlantis](https://www.capterra.com/p/92869/Atlantis/) Our business Was growing far faster than our management system could support. Review Source MD Misty D. Dog trainer Professional Training & Coaching Used the software for: 6-12 months ### "Not for TRAINERS" October 20, 2022 1.0 It was the worst ever. No communication lots of promises no follow through but quick to steal your money Pros There were no pros for trainers. This was awful and they offered no refund!!! Cons This was a scam! Not meant to help trainers was sold to me as if for trainers. Took over 1500 dollars! Suffered for 2 months. Never 1 day it was right. Took 3 months to launch. No refunds. They are crooks Reason for choosing PawLoyalty Pro Software I was naive and was bamboozled by \[SENSITIVE CONTENT\] Review Source CK Carmela K. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Pet care industry" September 15, 2021 5.0 Impressed! Pros \[SENSITIVE CONTENT\] is an amazing marketing and technology guru. He is brilliant, helpful, and most generous with his time and assistance! Cons Weekend support needed. Team members could return calls faster. Alternatives considered [PetExec](https://www.capterra.com/p/92864/PetExec/)[Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing PawLoyalty Pro Software \[SENSITIVE CONTENT\] professionalism and assistance. Review Source Response from PawLoyalty September 20, 2021 Thanks for the review Carmela, we really appreciate your business and have loved working with you to streamline and grow your business. For your weekend support, remember to use the weekend real-time text line instead of submitting a ticket. That way you will get the fastest response vs having to wait until Monday. KF Karin F. Chief Executive Officer Professional Training & Coaching Used the software for: Less than 6 months ### "Stellar - Exactly what we needed!" September 29, 2021 5.0 Pros PawLoyalty is easy to use and has all the features we need. The customer service is amazing as well, and if I don't know how to do something, I get an immediate response and solution to my problem. I am thrilled that I was able to find an all-encompassing software, with such a great team behind it! Cons So far so good. My biggest concern is tracking all of our "grandfathered-in" clients and ensuring we continue to provide them the proper support, but I haven't seen anything to worry me yet. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Acuity is awful and we did not have everything we were supposed to. Review Source KD Kaelee D. Dog trainer Marketing and Advertising Used the software for: Less than 6 months ### "Overall" August 24, 2021 5.0 Pleasant Pros Massive amount of customization and the ability to see the growth day by day Cons Employees can't look at their own hours manager has to show them. Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)[PetExec](https://www.capterra.com/p/92864/PetExec/)[Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing PawLoyalty Pro Software Most to offer with the least commitment. Up front and transparent about glitches, updates and customer support. Review Source Amber J. General Manager Used the software for: 2+ years ### "Pawloyalty is a great system and a huge step above from the Windows 95esque software we used before." November 15, 2017 5.0 One time I sent my entire list of daycare customers a report card that I was using as a test. I didn't ask Pawloyalty for help but tried to figure it out by myself, so it was totally my fault. The feature is actually really cool, I just learned how to use it the hard way. Pawloyalty is actually really good at offering training but I was poking around on my own. Pros I love that there are so many reports. As a manager, I want to know where my customers are coming from and how often they are using my services and what's contributing to my bottom line. I used to spend hours trying to get this data from my old system, but Pawloyalty has all these reports out of the box so it saved me a ton of time and I can see easily where my business and customers stand. From an operational standpoint, it's very streamlined. I love how easily the software flows and it really enables my staff to work more efficiently. I can easily flow from one screen to the next which saves my employees time when booking appointments. It also helped simplify my operations in the back of house. The reports are very simple and can be run very quickly. I love that it is cloud based as my old system crashed often. We even lost power one day and with Pawloyalty, we were able to continue our operations without issue using tablets and cell phones which was super convenient for our staff and clients. I also really love that the software is constantly being improved. Garret actually listened to some of my requests for improvements and it was nice to see these enhancements in the system pretty quickly and we continue to see new features often. There are also webinars that explain all the improvements so we're kept in the loop. Review Source NA Nancy A. Top Dog Used the software for: 6-12 months ### "Simple to Use. Great Support. Pet Parents Love the Report Cards" September 8, 2016 5.0 I love that my customers are engaged and appreciate the extra effort that the software let's us provide. I love that my staff learned the software in a matter of 90 minutes. I love that it helps put processes around everything we do from operations to sales to employee mgmt. I love that they are always adding new reports and other features that help us grow. I love that their reporting can tell me how my business is performing. I love that it manages employee time clocks & commissions. I love that clients can book an appointment thru our website or facebook page. I love that customer support staff answers the phone, is friendly and knows the product very well. I would recommend anyone looking for software see a demo and talk to the PawLoyalty team. This is what sold me. I felt that everyone I talked to loved working there, was passionate about pets, knew their product inside and out and really took the time to learn about my business to help me determine if it was going to be a good fit. Pros I love that my customers are engaged and appreciate the extra effort that the software let's us provide. I love that my staff learned the software in a matter of 90 minutes. I love that it helps put processes around everything we do from operations to sales to employee mgmt. I love that they are always adding new reports and other features that help us grow. I love that their reporting can tell me how my business is performing. I love that it manages employee time clocks & commissions. I love that clients can book an appointment thru our website or facebook page. I love that customer support staff answers the phone, is friendly and knows the product very well. Cons See a demo and talk to their team. This is what sold me. I felt that everyone I talked to loved working there, was passionate about pets, knew their product inside and out and really took the time to learn about my business to help me determine if it was going to be a good fit. Review Source BS Brandy S. Owner Retail Used the software for: 2+ years ### "A must have for kennel and or grooming facilities " June 30, 2022 5.0 Customer service is awesome and they’re willing to help you learn what would work best for your business with trainings in either 1 on 1 or a group. They take your ideas on improving the program as well. Pros It has soooo many options in one program Cons It really takes a while to understand cuz there’s soooo much to use/learn. Wish they’d have a cat icon for cat boarding instead of a running dog icon. Lol Review Source RR Roncy R. Owner Used the software for: ### "Do not buy in to this software" January 13, 2016 1.0 There are no pros but cons are many. Our experience with this software: 1) We did not have a good training experience, no response during initial period, software db conversion was a nightmare. Examples of the conversion nightmare were: ALL of the pets were converted to Jack Russell Terriers, no breeds, colors, veterinarians, etc were in any alpha order. Rather than alpha, all were in a nonsensical order which increased company costs for the insane amount of hours that we had 2 employees working on adding client info that should have converted. 2) Correspondence was scant at best. They rarely responded to emails and did not bother to offer assistance. However, I did hear from them when they needed a new cc to pay the monthly fee. We did not renew at this point as after spending July-Nov 2014 trying to just get the db and basic functions to work - we made the decision to cancel. 3) Once we canceled we were immediately locked out of the system. I requested assurance that our company's db was wiped from PawLoyalty and the exact email: Hi Roncy, thank you for taking the time to give us feedback on how we can improve our product and processes, I really appreciate it; we will take that feedback and use it to create a better customer experience. I have deleted your company database from our Microsoft data center servers. This means that your company profile and all associated pet/customer data is also permanently removed. We wish you the best and hope that you have a great Holiday Season. Happy Holidays! 4) Since then, 7/27/15, we received an auto generated email reminder from the PawLoyalty system proving that our company's db information has not been removed from PawLoyalty's system. I immediately emailed them on 7/27/15, regarding this issue and to delete our company db information, again with no response. 5) The final straw - and reason to finally write this review, was from 9:50pm 1/12/16 thru 3:36am 1/13/16, we received OVER 2000, yes 2000, auto generated emails from the PawLoyalty system. This once again proves that our db was never removed and shows a major flaw in their system. We could not use our email due to the MASSIVE amount of incoming emails from the PawLoyalty system! We received an email apology for the 2500+ email surge we endured with the assurance that our database was deleted. In addition, today PawLoyalty sent our company a pizza/salad/soda lunch as a good faith apology. Assurances noted and apologies accepted. Review Source MA Mariano A. Owner/Head trainer Consumer Services Used the software for: Less than 6 months ### "Pawloyalty is powerful and helpful!" August 25, 2021 5.0 Pros The help we receive from employees of pawloyalty. \[SENSITIVE CONTENT\] especially is incredible! Cons not sure yet. still getting used to it. I'm already feeling that there are a few opportunities to further automate emails and invoicing options but I'll have to wait till I've had more time with the software. Review Source BG Betty G. Owner Used the software for: ### "Employee's Love it" September 18, 2014 5.0 When we started researching software for our boarding facility our staff was disappointed at the lack of options. We saw Kennel Connection, Kennelsoft, K9Bytes & PetExec; they were all just outdated and seemed like it would take forever to learn. Then we found PawLoyalty and everyone got excited. We were impressed from the beginning when we went to their site and we were actually able to chat with them live. We set-up the demo for the next day and they even made it so our staff who wasn't scheduled to work that day could watch the demo video later. We had about 2600 client records and all our data was imported 4 days later. Training was straight forward and all our employees were excited to have their questions answered and to get some hands on time in the software. If we have any questions we use live chat or email and always get a fast and friendly response. Review Source MW Mary W. Owner Used the software for: ### "The Best Available" January 18, 2015 5.0 We took a look at everything on the market both cloud and installed software. PawLoyalty won our business for 5 reasons: 1. They answered the phone the 1st time we called. I know this is simple business, but we waited as long as 4 days for some other companies to call back. 2. They made a great case for cloud software. We aren't IT savvy and we realize that. They take care of everything (back-up, updates, etc) and it's all included in the monthly fee. 3. They allow customers and new clients to request appointments directly from our website and Facebook page. 4. It looks really good and our employees were excited to try it. 5. We have talked to a few different people in the company and they all seem intelligent and understand how the product works. Huge improvement from K9Bytes. Review Source HG Hannah G. Manager Used the software for: ### "Great for small animal business" December 11, 2015 4.0 This software is great for small pet businesses. They provide you with great customer service and easy step by steps to getting to know the software. The only downfall is the program is not able to keep track of dogs coming at least once a week. Our establishment has a once a week commitment so we have to keep track on paper the dogs who do or don't show up that week. Otherwise, the software is very user friendly. Review Source Response from PawLoyalty December 11, 2015 Thanks for the great review Hannah. If you want to give me more details about how you need to track the consistency of pets meeting their weekly commitment, I can show you the best way or we can build something to make that easier for you. Great Customers + Great Feedback = Great Software. Thanks for being part of the PawLoyalty Pack. KC Kara C. Owner Used the software for: ### "Impressed with receptiveness to feedback!" October 12, 2015 5.0 We decided to go with PawLoyalty for several reasons. One was that it was developed as a cloud based software from the ground up and not a hodge podge of desktop software getting crammed into a cloud. We ran into some issues translating our current processes and software to the new platform, and they were very receptive to our feedback and helping us work through our questions. I like working with small companies like PawLoyalty that get things done and don't pass you around to ten different people that only know how to read off a screen. Everyone I've spoken to is very competent and is great about getting you in contact with the right person if they're not sure how to help. Review Source AH Amy H. Owner Used the software for: ### "Overall great software!" September 22, 2014 5.0 We opened Social Pet, a dog daycare/boarding facility, in June 2014 and PawLoyalty helps keep our facility organized as we continue to grow our business. It is very easy to use, made training our staff a breeze, and is constantly being updated with improvements. We get a response, usually same day, answering any questions/concerns we have. Every request we have had to make the software easier to use has either already been addressed with a new update or is in the process of being addressed. Overall a great, user-friendly software! Review Source JW Julia W. Used the software for: ### "PawLoyalty is great for Doggie Daycares!" April 17, 2017 5.0 We went through many choices and demos of software for our doggie daycare and park business before choosing PawLoyalty. The software is easy to set up and use, and is going to be a valuable asset to our company going forward! Pros Easy to set up and get started. Very straight forward Cons Confusing parts in setting up for our Park business, but things we can work through. Review Source AP Amanda P. Owner Used the software for: ### "Easy to Use Software" April 29, 2014 5.0 I have been using the product for about 8 weeks and I'm loving it. Garret helped us personalize our account, trained our staff and transfered our customer information. When we have questions we use live chat or call and always get a quick and very friendly response. Favorite feature is online booking. It's saving our staff time and our customers love it too! Review Source AR Amanda R. owner/operator Used the software for: ### "software that is easy to use." December 19, 2015 4.0 Although it is an easy software to use it dose have its spontaneous glitches, The Customer service however is quick to resolve these glitches in a personal,caring and compassionate way, we are using this product and think its a great service for the cost and would recommend it to anyone needing simplicity and ease, A true asset to any business. Review Source aK amanda K. Facility manager Used the software for: ### "Everything i have been looking for and more" December 12, 2015 5.0 They set it up for us and gave great advice about how industry leaders leverage functionality. I was worried about the transition, but they made it simple and painless. Employees love it and they are always adding new features that help us better serve our customers. Review Source SW Stacy W. Used the software for: ### "great for our start up" April 19, 2017 3.0 The staff were excellent in helping us get set up, the drop down boxes were confusing but we had more of a problem because it was not smart phone friendly. Review Source KK Kathy K. Owner Hospitality Used the software for: 2+ years ### "Excellent Company & Product" April 24, 2022 5.0 Paw Loyalty is the most robust kennel management system I have ever used. As a franchisor and franchisee, I and several other franchisees evaluated comparable kennel management software packages. We evaluated functionality as well as support models. Paw Loyalty was the choice. Over the years, \[SENSITIVE CONTENT\] and his team have delivered on every promise and on every request. I highly recommend him, his team and his entire suite of products. Pros Paw Loyalty is easy to use. From an owner perspective, the business reporting and marketing tools are very, very good. Cons Only 1 staff complaint and that is the speed at check out. However, our issue may be caused by our internet provider and not Paw Loyalty. Review Source OZ Omar Z. Top Dog Veterinary Used the software for: 2+ years ### "So Much More than Software!" May 18, 2017 5.0 Saves me time. Helps me grow our business (add new customers, sell more to existing customers). Keeps us organized. Gives me visibility into how well my business is doing. Keeps existing customers engaged. Pros \- The support team is awesome & always answers our calls. They even proactively reach out to us and see how they can do better and help us get the most out of the software. - We love that PawLoyalty is building so much functionality around Marketing. Pipeline tracking, automated marketing, call tracking... it's all amazing. - Easy to see who the best customers are, how often they come & identify customers who should be coming more. - The e-chart for tracking deliver/consumption of feedings, meds & activities is so cool. Cons I wish that the branded mobile app was included in the monthly cost vs an additional charge, but we can still just use online booking for free. Review Source NM Nicki M. Kennel Owner/Operator Hospitality Used the software for: 2+ years ### "Outstanding Customer Service" May 27, 2021 5.0 Pros It's pretty easy overall to maneuver through. Cons I wish there was a way to charge by the day instead of by the night. Right now I have to put boarding appointments in as training and the receipts are confusing to my clients because it looks like we are charing taxes and we don't do that. Reason for choosing PawLoyalty Pro Software They were very helpful and had lots of patience with me. :-) Review Source Response from PawLoyalty August 16, 2021 Hey Niki, I wanted to let you know that we do allow you to charge by the 24 hour appointments for boarding services and taxes are always custom. If you want us to help make the update to your account, please let me know (but we'll also reach out to you directly to ensure your account is set-up exactly how you want it done). JP Jessica P. Owner Hospitality Used the software for: 2+ years ### "Highly recommend" October 14, 2021 5.0 Pros I feel this software is easy to use and very user friendly. They have always been great when I call about an issue and very responsive. Cons Just a few suggestions to add at the moment. It would be nice to select a dog to be in inactive that is no longer with the family rather than delete them all together. I also wish there was an option to select multiple vaccinations with the same expiration date. Reason for choosing PawLoyalty Pro Software pricing and ease of use Review Source Similar Products Featured ## Related categories [Pet Grooming](https://www.capterra.com/pet-grooming-software/)[Kennel](https://www.capterra.com/kennel-software/)