# RealPresence Platform Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about RealPresence Platform Software - reviews, pricing plans, popular comparisons to other Collaboration products and more. Source: https://www.capterra.com/p/122894/RealPresence-Platform --- # RealPresence Platform Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) RealPresence Platform ## What is RealPresence Platform? Video collaboration tool to design, implement, monitor & manage video infrastructure network, media servers and video conferencing. ## What is RealPresence Platform used for? [Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Video Management](https://www.capterra.com/video-management-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RealPresence Platform?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.polycom.com&name=RealPresence Platform) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RealPresence Platform 4.5 (10) VS. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price Contact vendor Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (10) Ease Of Use 4.4 (464) Value For Money 4.3 (9) Value For Money 4.3 (304) Customer Service 4.3 (8) Customer Service 4.1 (336) ## RealPresence Platform alternatives [3.6 (71)](https://www.capterra.com/p/147610/Phone-com/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 63% of reviewers rated it above 4 stars Highest Rated [4.7 (24,071)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [LiveWebinar](https://www.capterra.com/p/185599/LiveWebinar/) [4.7 (215)](https://www.capterra.com/p/185599/LiveWebinar/reviews/) Starting price $42.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/185599/LiveWebinar/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Meeting Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage the process of planning and scheduling meetings, including agenda creation Video Conferencing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Live Chat Ability to chat online in real time @mentions An @mention is a way to tag or notify a specific person about a message/post Multimedia Support Supports various file formats RealPresence Platform 11 features An @mention is a way to tag or notify a specific person about a message/post Provides a channel for team members to share media files, communicate, and work together Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Supports various file formats Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Digitally share screen view with others Allows businesses to share their videos on social media. Presenter can see and hear participants and vice versa. Connect with meeting participants remotely over video Allows users to view videos without downloading media files Get Advice We can help you find the software with the features you need. Features 4.5 (10) 4.5 Based on 10 reviews ## Pricing Value for money 4.3 (9) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.3 (9) 4.3 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (8) 4.3 Based on 8 reviews ## User reviews Overall rating 4.5 Based on 10 reviews Filter by rating 5(5) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Adam F. IT Infrastructure Analyst Oil & Energy ### "Poly OTD & Group series devices" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 13, 2023 Overall we have had a positive experience with RealPresence to run our Video conferencing solutions. This will remain for legacy video conferencing for some time. Pros RealPresence allows flexibility for Video conferencing solutions. We use RealPresence on our Poly Group series and trio devices to join all sorts of meetings. Having the conference ID dial in is really useful. We also use Poly OTD Calendaring which is quick and easy to configure and setup. Cons User Training: Users may require training to use the technology effectively, which could be a time-consuming and costly process.Latency and Quality Issues: Video conferencing solutions like Poly RealPresence can be affected by latency and quality issues, which can impact the user experience.Security Concerns: Sharing sensitive information over video conferencing can raise security concerns, and organizations must take steps to protect their data and systems.Interoperability: Video conferencing solutions like Poly RealPresence may not be compatible with all devices and platforms, which can limit their usefulness in some situations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BD Brian D. IT Support Higher Education ### "Great quality software for conference" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2019 Pros Really easy to configure and use, the user dont have any difficulty with the software ! Cons I have find nothing cons with this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rene S. IT Manager Apparel & Fashion ### "Good Video conference solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 27, 2019 We use polycom real presence 500 to make video calls to our other sister companies, we all have our polycom device on the conference room and it has been very useful and productive for our meetings, it has also helped us reduce the travel costs now we do more video conference calls than traveling. Pros The quality of audio/video is amazing to cover an entire conference room. You do need a very good internet connection in order to play video at 1080p. You can have multiple people connect to the same video conference call from other polycom devices or from your mobile phone, you can also share presentations or your computer screen on the video call through an HDMI cable or through wifi using their people + content application. Cons It's very pricey and you need to buy extra licenses if you want other services, for example if you want to be able to host a multiple video conference call you need to buy a license called multipoint. Also I think the web interface should be a little more friendly to the user. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Aly H. Business Development Executive | United States Enterprise Sales. Computer Software ### "A great solution for telecom. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 February 6, 2019 Calling, Call tracking, Monitoring calls, incoming and outgoing, etc. Pros Great features and functionalities, reliable telecom provider (most of the time). Cons Slow turn around time to resolve issues when problems occur. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Unified Collaboration Engineer Retail ### "Fantastic support, easy to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2018 Exceptional! Pros Absolutely amazing customer support- Polycom has been very helpful and hands on troubleshooting issues with us. Users love the ease of use of the system as well Cons Registration can be difficult for users sometimes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Cecelia G. Senior Housing Counselor/Loan Servicing ### "Conference calls interface with business and training when you have BIG group meetings." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 21, 2018 Big group can be on a call and you don't have to repeat yourself. Good for businesses who work out of several regions or the state. Pros I use this system when we have meetings with employees who cannot come into the office. They maybe in another State or City. It is also nice when doing a training to have the trainer on the conference call system so that everyone attending can hear. It is very easy to set up conference call meetings. The systems lets you know who is on the call in attendance, you don't have to figure it out. You can mute your call during the meeting when someone in your room has a question or is afraid to ask a question. Cons I wish you could mute the callers on the conference call. No one wants to hear sidebar conversations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Merchandising Assistant Retail ### "Easy to conference anywhere in the world" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 25, 2018 Pros Very easy to call and communicate with coworkers and business partners the world over with this program. Clear sound and video every time. Cons The user interface is difficult to learn. Especially the phone hardware/speakers can be difficult to set up if not familiar. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Thomas L. Graphic Designer Internet ### "Great collaboration tool and video conferencing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2018 Video conferencing and project collaboration. Pros Once setup the process of video conferencing is very easy and collaborating with other internal/external clients is made easy with the handy desktop interface. Cons The setup process is a little tricky, especially when you have a large network infrastructure, but once this is out the way the process is simple. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mark J. IT Infrastructure Manager ### "Since we adopted Polycom we have brought our travel costs down drastically. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 29, 2018 Pros The ease of use and the screen sharing ability. This has made our meetings much more interactive and has nearly stopped our staff from having to travel country-wide to have meetings. Cons Having an HDMI cable from the unit to the table to plug in a laptop is a bit annoying as we use ChromeCasts throughout our offices with no need for a cable to plug in. If Polycom could adapt a wireless solution they would be unstoppable Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RB Ryan B. IT Support Spec. Hospital & Health Care ### "Decent product." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 October 4, 2017 Easy to deploy and use. Pros The best thing about this program as it's ease of use. We use many different video products and this is definitely one of the easier ones to walk someone through. Cons We've had issue with video freezing and/or audio dropping from time to time. It doesn't happen enough that our providers are unable to work but enough for us to get complaints about it. Overall quality is good, it just depends on the network they're remotely connecting to. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)