Who Uses This Software?

Ambassador works with many companies ranging from mid-market to Fortune 100 brands. Each client has the goal of leveraging the passion of their advocates to grow their business & promote their brand.


Average Ratings

13 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $800.00/month
    See pricing details
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Ambassador
  • www.getambassador.com
  • Founded 2010
  • United States

About Ambassador Referral Marketing

The world's #1 Referral Marketing Software. Trusted by SMBs and Fortune 500 companies. Harness the power of word-of-mouth with Ambassador. Automate the process of enrolling, tracking, rewarding and managing your referring customers, affiliates, influencers, and partners. If you are a consumer brand or B2B company, Ambassador can enable you to rapidly implement, scale and optimize your referral, affiliate, influencer, and partner marketing programs.


Ambassador Referral Marketing Features

  • Affiliate Management
  • Affiliate Tracking
  • Banner Management
  • Commission Management
  • Contest Management
  • Coupon Management
  • Email / Newsletter Communication
  • Fraud Detection
  • Multi Level Marketing (MLM)
  • Multi-Language
  • Social Sharing

Ambassador Referral Marketing Reviews Recently Reviewed!

Fantastic customer success team, easy to set up, and a fantastic our of the box solution.

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Had everything we needed out of the box. Full tracking of all referrals and referrers. Easy to integrate with our other systems, and our customers love it! We have seen a fantastic response from our customers and are generating hundreds of ambassadors.

Cons: There are a few minor issues I've had with adding in ambassadors manually, but I have always received a quick response from our customer success manager and always have my issues fixed within an hour.

Overall: Referral marketing is the most powerful form of marketing. Ambassador helps you achieve results quickly with an out of the box solution.

Powerful referral marketing tools that are easy for your referral partners to use!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We've really enjoyed how transparent it makes the referral process. Your referral partners know the status of their referrals and you have high confidence that nothing is getting 'lost in the system'.

Cons: It works great - super easy for my team to share and engage with. No complaints really. When we had questions during setup and integration, the team at Ambassador were really helpful.

Overall: We received exactly what we hoped for - more great candidate referrals and job applicants!

Ambassador is the #1 Referral Software in the Market!

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to integrate, marketer friendly, and super scalable. We can run our affiliate, influencer, and referral program all on one platform.

Overall: It helps us grow our revenue quickly and we can measure that right from the Ambassador dashboard.

Ambassador helped us scale and leverage our customers to acquire new ones!

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ambassador provided the platform for us to really scale our referrals. We've seen consistent growth through the referral channel. It more than paid for itself last year and is now growing nearly 50% YoY!

The data and analytics are also extremely valuable. We've leveraged those insights along with our success coach to optimize our program.

I highly recommend Ambassador. It's a first class team, product & experience.

Cons: Some of the reporting could be more robust. Also wish it allowed you to keep track of tax forms. Other than that-- not much I can think of.

Vendor Response

by Ambassador on July 27, 2017

This 4 star review is inconsistent with the response from the PipelineDeals team and the company experience. It is our fault that we clearly asked the wrong person to review our relationship (Pipeline deals has been a customer for years and generated hundreds of thousands in revenue...)

Their support team has been great and willing to answer any questions. Super quick too.

Jun 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Once we were able to start utilizing the software, it's be easy to use. The support team has also been able to answer any and all questions we have quickly and efficiently.

Cons: The ramp up time. It took our business 3 months to get Ambassador up and running. It was a very long process to get our small business CRM to operate with the Ambassador program.

GetAmbassador helped us to really scale our Ambassador Program!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great customer service, supportive and experienced team, and an awesome partner. We are absolutely glad we found GetAmbassador as a partner. Whatever technical issues there may be has been solved within seconds. GetAmbassador has a developed an excellent product every company and organization should have.

Overall: Really easy and optimized processes

Changed our business, increased sales!

May 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The simplicity of setting up campaigns, the ability to monitor every ambassador and their sales, and the ability to pay ambassadors all in one tool! I have tried numerous other softwares like Referral Candy and this software hands down does it all, they have just released a new look and function which supports the backend that much better.

Cons: The codes are not as simple as a URL with our name, each unique code has to be mbsy.co/company/ambassador. These would be great if they were slimmer for handing out business cards or person to person marketing. But this software does the job right in the online environment of referring customers.

Powerful Referral / Affiliate Platform

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Multi-campaign capabilities, dashboard, great referral platform and works very well as an affiliate platform as well. We also really liked the versatility in payment methods, including cash (paypal, bank transfer, dwolla), gift cards, store coupons, voucher codes. We also felt the customer on-boarding and on-going support were excellent!

Cons: Given that it is a robust platform, it does take some up front effort to get it setup properly. It also requires an on-going commitment and focus to make the program successful. The GetAmbassador team was exceptional in helping us work through the implementation and continue to work with us on maximizing the effectiveness of our campaigns

Overall: We researched the market extensively as we were evaluating platforms to launch our referral & affiliate programs. GetAmbassador combined all of our key requirements: ability to create and launch multiple campaigns as our referral programs vary depending on customer and prospect types. We also found this platform to be a great fit for an affiliate program with partners. Our customers and partners love the ability to track their referrals on the robust dashboard. For our team it is also invaluable as we can effectively monitor, evaluate and manage our campaigns. We also loved the ability to provide cash, gift cards and / or store credits. The most impressive part of our experience was the organized and very responsive customer on-boarding and on-going support. This is a world class company and we look forward to many more successful years working with GetAmbassador!

Its Pretty Good

Jan 27, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It seemed like it might work

Cons: We couldnt launch

Overall: Support department was very nice, and helpful. Reality is that when we started to use it, we just couldnt get it off the ground

Recommendations to other buyers: Make sure you have a tech team

Great product with unlimited flexibility

Jun 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company Automated Pet Care Products Inc., (Litter-Robot) has been using the Ambassador software for almost 6 months now and are beyond satisfied with the product and the team behind it.

We have an omni-channel use case for the product to power our affiliate program. It starts with our offline strategy where affiliate URL's are printed on stickers in bulk, then applied to our flyers that live within vet offices, pet stores, cat shelters and other retail establishments. Those flyers live next to our kiosk displays which house the product, giving customers a take-home that credits each one of our partners with the sale.

Then taking the product online, we have hundreds of affiliates ranging from social influencers with hundreds of thousands of followers, to the one-off customer who just wants to tell their friend. We are able to offer all of these different affiliates different programs that fit their specific needs.

To top it all off, we can track the individual performance of each affiliate to see who we should continue investing additional resources into.

We definitely are pushing the boundaries on what is offered with the software, but if you get creative in what it is capable of, there are endless possibilities.

Everything good comes with a price and this is definitely worth every penny plus more.

Ambassador Enterprise User: Automated Pet Care Products Inc.

Excellent way to get your customers and fans to grow your business

Aug 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ambassador provides all of the tools and automations necessary to get your customers and fans to work for you. The marketing concept of this is great, but trying to do the tasks that this software provides separately would be time consuming and expensive. Ambassador manages these tasks (e.g. ambassador on-boarding, communications, etc.) to make it simple and easy to run your referral marketing program with ease. Lastly, they provide excellent support on the product and are willing to go the extra mile in assuring that you use the system properly to see results.

Pros: I love how the system handles referral commission payouts. This is one of the key aspects that allows you to scale your program without having to continually hire staff to manage it. I also love how you can manage communication between you and your ambassadors. Having this all in one system makes it feasible for someone to manage.

Cons: The software is priced at a premium and the percentage referral commission share is the only drawback I see at the current time. I wouldn't mind paying a larger monthly fee, versus annual subscription, for the plans that remove the referral commission share. Maybe even a lighter version would help, especially for start-ups that don't have too much cash to play with.

Oct 12, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Jul 01, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support
3 / 5
Value for Money