Who Uses This Software?

Thousands of events have used our product, which means we cover just about everyone. Our heaviest users are music festivals, art festivals and race-related athletic events.


Average Ratings

85 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $200.00/one-time
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • VolunteerLocal
  • www.volunteerlocal.com
  • Founded 2003
  • United States

About VolunteerLocal

VolunteerLocal is the easiest way to organize, manage, schedule and communicate with volunteers. We offer a fully functional free service (no ads) as well as paid versions with advanced features. Whether you need a dozen or several thousand volunteers, our system will make your job easier. Your volunteer makes shift selections on a single page and is never required to create an account. Your volunteers will love you for making it so simple, which is why we call it Happy Volunteering.


VolunteerLocal Features

  • Attendance Management
  • Calendar Management
  • Event Management
  • Group Management
  • Member Directory
  • Membership Management
  • Recognition Management
  • Registration Management
  • Scheduling
  • Self Service Portal
  • Training Management
  • Volunteer Profiles
  • Accounting Integration
  • Attendance Tracking
  • Built-in Accounting
  • Child Check-in
  • Event Management
  • Member Directory
  • Member Portal
  • Multi-Site Management
  • Online Giving
  • Pledge Management
  • Small Group Management
  • Volunteer Management
  • Attendee Management
  • Confirmation/Reminders
  • Discount/Coupon Management
  • Event Calendar
  • Marketing Management
  • Online Payments
  • Online Registration
  • Social Media Promotion
  • Wait List Management
  • Website Management
  • Attendee Segmentation
  • Badge Printing
  • Data Import / Export
  • Data Synchronization
  • Guest List Management
  • Guest List Search
  • Lead Capture
  • Multi-Event Management
  • QR Codes
  • Reporting/Analytics
  • Ticketing
  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Artist Management
  • Barcode / Ticket Scanning
  • Contract Management
  • Credential Management
  • CRM
  • Film Planning
  • For Film Festivals
  • For Music Festivals
  • Guest Accreditation
  • Staff Scheduling
  • Transportation Management
  • Vendor Management
  • Volunteer Management
  • Activity Registration
  • Attendance Management
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Event Registration
  • Form Builder
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Automation
  • Self Check-in
  • Surveys & Feedback

VolunteerLocal Reviews Recently Reviewed!


VolunteerLocal meets all our needs

Sep 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the flexibility of this software to handle unlimited volunteers in many different jobs and shifts. I also like that we can communicate directly with specific groups of volunteers - eg all those in a particular shift or job, and download lists of volunteers for almost any purpose. I also love that each year, we can copy over everything we set up for the previous year, which makes it very quick to get going. I appreciate that the sales and service is handled by just a few key staff who understand the product very well, so I can build a relationship with them and get quick answers to my questions.

Cons: We've been using this software for a few years now, and most of the issues we came across were fixed quickly. The only ongoing issue has been an inconsistency of fonts and sizes of text on the integrated part of our website and in some outgoing emails, and VolunteerLocal has fixed those as needed.

Overall: We manage over a thousand volunteers during a 3-day event, recruiting them in the 3 months prior each year. With the help of this software, one volunteer coordinator is able to handle all the needs of our volunteers on a part-time basis. The VolunteerLocal team has always been able to help me get they system set up for the next year quickly and easily. They have resolved any issues I've raised within a day or so. I couldn't ask for better service.

Why I recommend Volunteerlocal.com

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use and support. Volunteer Programmers hear from 100's of volunteers a day, especially when recruiting for an event. Sending the link with instructions and confirmation has significantly reduced the number of calls and emails I have to send with the same message. The communication tool is my favorite feature - that and the password protection for certain volunteers roles.

Cons: Would be nice to have an easier way to archive. There a few too many steps.

Overall: I recommend this service whenever I can. It's very helpful when collecting volunteers and communicating instructions and details. We use the program for more than just events - we sign up staff members and volunteers for training and have used it to schedule staff interviews too. It's an effective way to decrease the number of times you have to say or email a detail or instruction.

VolunteerLocal helps us manage an annual 2-week event with 24 hour shifts of 100+ volunteers

Apr 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Once I developed the over 400+ event jobs/shifts for our annual church event, I could simple *COPY* the whole event the next year and update the START and END times...Voila! We were ready to go again

I loved the export ability so I could create custom reports for different job coordinators as their teams filled out.

Cons: We could only afford the first tier subscription so I could not SAVE reports, but had to create them each time I wanted to run them. (Not difficult, just time consuming)

All jobs are shift centric. There isn't a position-type job (ex: Job Planner/Coordinator) that has no explicit start/stop shift. We need that for volunteers who signup to help plan/coordinate the other volunteers in general.

Overall: This is the best online signup app I found. Key is that it is EASY for the volunteer and there is no need for remembering Yet Another Password. Our volunteers just use their email. And there's a nice smartphone app for the volunteers. The backend is pretty intuitive and powerful. I have managed a large church event that runs 2 weeks with 24 hour shifts for the last 10 years. I have used google forms & spreadsheets to manage most of the years. The past 2 years I have used VolunteerLocal and decreased my workload at least 75%! I would highly recommend this useful app.

Volunteer Local a.k.a. Volunteer PERSONAL

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Fairly logical program, stream-lines my job immeasurably. I especially like the automated (pre-scheduled) responses to volunteers. What a load off my desk!

Cons: Sometimes I work from home, late at night. Wish I could call customer support when the spirit strikes me!!

Overall: Personable service (although sometimes it takes time for a response). Especially nice to feel you actually know me, my organization, my specific quirks. I love all the things the VL program can do to stream-line my job. This year my working hours decreased while my volunteer roster increased!

Volunteer Local

Nov 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: Volunteer Local gives the volunteers control over when and where they would like to volunteer. They are able to add friends which is great and if something comes up they can also cancel their shift. All of this greatly reduces the amount of time my team spends on the phone and talking to potential volunteers.

I also love the email feature and birthday notification.

Cons: It does not integrate with our organisations CRM and the label printing function does not work with the volunteer name tags we use. However, these are small things and the benefits of using Volunteer Local definitely out weigh these little things.

Capterra loader

Great service

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the ease of use, both from the administrative side as well as the general user.

Cons: There can be some clumsiness if you choose to only confirm a volunteer once they have clicked a link in an email to confirm. In the interim the shift does not appear to be filled, so you can end up overfilling a shift pretty easily. It would be nice if it could place a "hold" on the shift for maybe 24 hours or some set amount of time.

There is a simple solution to this, though, which is just to change your settings so that the shift is automatically confirmed.

Overall: VolunteerLocal has been an invaluable service for Youth Emergency Services & Shelter (YESS) and our annual special event, the YESS Duck Derby. The site is incredibly easy to use and the communication features make it easy to share shift updates and last-minute details to volunteers all in one place. I highly recommend VolunteerLocal for anyone managing an event that utilizes volunteers.

Volunteer Local is AMAZING

Apr 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of use with which we can set up an event and staff it easily and accurately.

When we first started using it, the software was easy to figure out and even made us think of more things we could use it for. The features are endless, and it is a GREAT value for any event.

Cons: Nothing...there is absolutely nothing wrong with this software.

IF there ever was something that I didn't understand, one call to customer support (and the support team) gave me the answer.

Overall: We put on events every year with, but our biggest event, the Navajo rug show, is our biggest event. We always struggled with our volunteer sign up. Now that we have VL, we are so happy. It makes sign up a breeze.

And then let's talk about how GREAT their customer service.

The support team has helped out Adopt a Native Elder over the years and we would be nowhere without them.

I sing them (and VL) praises all the time!!

Wonderful people, AMAZING product!

Mar 28, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: VolunteerLocal features a simple, user-friendly interface with features even in the free version that you have to pay for with every other online volunteer system (unlimited jobs, shifts, volunteers!). You can define what information about each volunteer you want to receive, set maximums for each position, and copy jobs and shifts so you don't have to recreate the wheel for similar events. Features increase with the paid versions including the ability to blast emails to volunteers, multiple users managing different jobs, and event check in. THE single most important pro is the people! The team is a group of local developers who regularly seek feedback from the community about how to improve their product, and it shows in the execution! Kaylee is SO receptive to customer needs and easy to work with and I look forward to every time we talk.

Cons: Haven't found one yet!!

Overall: If you're not using VolunteerLocal, you should be! This product has been so perfect for our small nonprofit. I went from sending at least 5 emails back and forth between a potential volunteer and trying to manage a 150-column, 5-page spreadsheet (and that's on legal paper) to simply copying and pasting the link and letting volunteers do it themselves! I can easily pull weekly reports to track our recruitment progress and send emails out when needed! Couldn't ask for a better product and so proud to call them a part of our Des Moines community.

Great addition to our volunteer program

Jan 17, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is easy for my volunteers to use. I can send them a link and all they have to do is check which job/shift they want and type in their name and email. I have a number of volunteers who are not good with technology, so this is very important. I also like that it sends them an email with their shift information right away. I like that I can put lots of detail about the event and each job position so volunteers have access to enough information to make a good decision. I like that I can add volunteers myself, if they choose to email me instead of use the VolunteerLocal page.

Cons: The layout of screens and links when setting up an event is not always intuitive. It isn't always easy to find what I am looking for.

Overall: I use this software with a wide range of age groups. People can access event information and sign up for volunteer positions without having to send me a personal email. In this day and age, having an easy signup page is really important. I give my volunteers the option of registering personally with me or to using Volunteer Local. Having these options appeals to more types/ages of people and my volunteers like that.

North America's Largest Cross Country Ski Race uses Volunteer Local!

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the ease of use, the great features - like password protection and the communication tools.

Cons: Does not include the "members" as recipients of messages sent out by me/the admin, in areas they manage.

Overall: The software is so easy to use! Which translates into the ease of coordinating 3500 year-round volunteers, and knowing at-a-glace what areas need attention, makes my job a lot easier.

Reviewed Many other sites... ease of use was key!

Jun 01, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: I had been asked to review the volunteer management sites out there (found a great list of 'all' of them, or at least most). I narrowed it down to 5 and signed up for free accounts. VolunteerLocal was the first to respond to the fact that I signed up for an account, and were certainly much better than the other sites at working with me, understanding our needs, and letting us know how the website would fit our needs. I also appreciated that fact that they were willing to help resolve some of the issues we had. It certainly made me feel comfortable in recommending VolunteerLocal.



The interface is very clean and simple, and as my rep could tell, I was answering my own questions soon after I sent them.. The developers seem to have thought of everything that I can think of so far! Kudos!

Cons: Would love to be able to arrange shifts in the order I want, instead of alphabetical.

There seems to be a bit of glitch with location when one is added, but very easy to fix after the fact.

Overall: We have 3-4 day events with hundreds of volunteers. We needed something easy for them to sign-up on, but robust enough for us to track data. We didn't need to a lot volunteer tracking over the course of time...so this was a great fit!

VolunteerLocal has the best customer service I have ever encountered!

Aug 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is very user friendly and it has all of the features we need to manage our volunteers. We are the largest fitness education provider in Canada and we host events from coast to coast. VolunteerLocal allow us to manage all of our events with ease. The support of the team is amazing she is able to help me with every request to make our events run smoothly.

Overall: We are able to organize and track all of our volunteers from our events across Canada!

Great company

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The convenience and ease of how to use it.

Cons: When it needed to be updated. That could have been handled better.

Overall: The convenience for us and our volunteers to sign up.

Our volunteer program was recently highlighted at our conference in DesMoines. Part of the presentation was that we used your program and how much we like it.

VolunteerLocal... I would not run an event without it.

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Single purpose software solution that:

~ is based on the key features of self-registration and self-scheduling

~ has a very reasonable entry level price point

~ is simple to use, yet provides good user flexibility

~ provides excellent and timely support

~ our volunteers love to use!

Cons: Can't really think of any.

It would be helpful to have some type of simple Gantt Chart application to build and modify the projects jobs and shifts. And to be able to PDF so you can add as attachments to the system.

Overall: Historically, the job of volunteer coordinator is a labour-intensive, time-consuming job. VolunteerLocal is a transformational tool... not only for securing volunteers, but to recruit a volunteer coordinator.

Capterra loader

The BEST Volunteer Management Tool

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So many things:

ability to communicate to all volunteers by job or shift, and to provide that capability to sub-users

flexibility with the registration page, can be sorted by date or by job

ability to add specific details for each job or shift

Cons: I can't think of anything that frustrates me, and they are so responsive when I have a question or suggestion.

Overall: We use VolunteerLocal to sign up volunteers for all our Rose Parade committees, and it allows me to grant permission to the committee leader to reach out to their specific volunteers, which is really great because it gives them some ownership and frees up my time for other projects. I've used it for 5 years now and it fits our needs perfectly.

We love Volunteer Local!

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program is so easy to use for me as an event organizer, and we constantly get comments from volunteers on how easy it is to sign up! Whenever we need a question answered, Volunteer Local is there within minutes to answer it. The team is always great whether we reach out via phone or email.

Cons: We are looking in to adding a few features for our festival next year, but wish a few of these were included in the package (text messaging, password protected jobs, etc.)

Overall: We have had nothing but a positive experience with Volunteer Local! After doing a lot of research on similar software, we were happy with our choice to move forward with Volunteer Local as a free service, but found it was more than worth the investment of the paid service as well. Our volunteers always tell me how easy it is to use, too!

Capterra loader

VolunteerLocal makes our events easier!

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having an online portal for volunteers to sign up on is much easier to maintain than trying to keep all the many volunteers information on a spreadsheet. Plus, being able to communicate with volunteers through the website is an added bonus. It's great to be able to see exactly what jobs are being fulfilled and what you still need to get volunteers for too.

Cons: It does take some time getting the jobs and schedules set up, but it's time well spent in the end.

Overall: We have two very large events that require over 100 volunteers for each day of the event. VolunteerLocal makes it much easier to keep organized. It's great to be able to have more than one administrator have access since we usually have more than one person heading up our volunteer teams. Communication is key and keeping everyone updated is much easier with VolunteerLocal.

Love this team!

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is for volunteers to sign up.

Cons: Sometimes the changes I need to make aren't obvious, the path isn't clear, but a tech support conversation clears my confusion quickly.

Overall: VolunteerLocal is the best volunteer registration system there is! I have been using this registration system for the past 6 years, for more than one event, and I have found this very volunteer friendly. I also have needed tech support to help with some changes and editing, and the fast response is impressive. The whole staff is friendly, understanding and pleasant to work with. VolunteerLocal has set high standards for the quality of their product and it shows. So happy to be a customer!

Easy and Efficient!

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like being able to see the report section and easily knowing the percentage of volunteers for each shift/position - makes it super easy to keep track of things. I enjoy the platform and working with you all!

Cons: I don't have any cons of this platform, as I have been able to quickly learn the ins and outs of the system.

Great service for events based volunteer manage, a pleasure to use, even over the sea to New Zealand

Aug 05, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: After searching through various volunteer management resources and having used google docs forms and spreadsheets for the past few years, it has been an absolute pleasure to find a system that works so intuitively and successfully.

The support has been amazing from the start and I look forward to using the service for all events. With a free upgrade to enable us to try out the features of the discover level it allowed me to see how easy it will make my life to recruit, manage and place all volunteers for event. The biggest time issue I always found with spreadsheet system was not gathering enough data from the volunteers and then placing them in a job that was not suitable/ they were not suited to or they were unable to do. With the online system, people can see exactly which shift they are accepting and the email confirmation allows me to see that their email address is correct and that they are fully aware of the shifts that they have taken on.

Thank you for making my working life much easier, it allows me to put more time into areas of importance, finding prizes and thank yous for the volunteers, rather than moving names around a spreadsheet and trying to guess which role a volunteer would like to do.

I would recommend this service to anyone looking to streamline their processes and provide a top line service to our important volunteer force.

Great Customer Service!

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is easy to use and is constantly being updated with new enhancements. The folks at VolunteerLocal listen to their customers and are generally quick to add features that have been submitted to them.

Cons: Honestly, I can't think of any that I don't like about VolunteerLocal.

Overall: My overall experience has been great. We've been using VolunteerLocal for about 6 years now and the product they present is easy to use and cost efficient. I've had to train other users in my office on how to use their software, which has been very simple because the software is so simple to use.

Flexibility is the name of the game.

Dec 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That there is flexibility built in that we didn't even know was possibly until the situation showed itself. Customer service worked patiently with us to make it all work seamlessly and quickly!

Cons: Not sure that I can think of any....so far it's all worked very well, from set up through reporting.

Overall: VL's online volunteer system works perfectly for our annual summer event, NL Blues & BBQ! We needed a flexible system that worked seamlessly on both the volunteer end, as well as our organizations end for reporting, tracking of t-shirts info, groups, etc. Their help, flexibility in making the system fit our needs, and customer service has been fantastic and well worth the money! I foresee using VL for all of our current and future community events!

Easy to use and helpful for recurring events,

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use interface that makes managing volunteers a snap. Easy to customize to fit event needs. Handles information year-year so setting up the next year's event is simplified by understanding schedules and needs. Like the ability to communicate with volunteers. Good value and product.

Cons: Some elements take repetition to remember where they are located on the menu. Some items aren't intuitive enough.

Overall: Simplified volunteer management. Repetitive events benefit by having information available from previous events to copy.

I've used VolunteerLocal to manage volunteers at a large-scale music festival.

Apr 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: As far as volunteer management softwares go, VolunteerLocal is good! Features I like:

- Fast and smooth

- Easy to use

- Flexible reports can be pulled as Excel sheets when needed

Cons: - Check-in portal doesn't always make it easy to find/filter individuals when checking in large numbers of people over a period of different shift times

- Isn't easy to view a report of what volunteers are scheduled when (if dealing with several hundred volunteers in one day w/ lots of deployment locations)

Volunteelocal made my life easy!!!

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Vokunterlocal's software is very user friendly on the back end as well as the front end of the website. Organizing and sending out information to my volunteers is easy and quick.

Cons: The site tracks active volunteers only. Our event requires tracking of people who have not volunteered and tracking this people is difficult since VilunteerLocal tracks someone who has signed into the system. I have over 1500 volunteers that I have to track for our event. Usually I only have about 100 not sign up. Those are pretty good odds!!!

Overall: VokunterLocal has made my job as s volunteer easy and my volunteer duties no longer dictate my time and energy.

Capterra loader

Support lacking

Dec 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: A lot of features that other programs don't have

Cons: can't get to where you need to directly, often have to go back to the start. Not intuitive description

Overall: Great options and features, but customer service slow and insufficient

Love VolunteerLocal

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, ability to build a complex volunteer team and time slot structure, and ability to communicate from the software to our volunteers.

Cons: We have had really good experiences with VolunteerLocal over the last few years. The things we don't like have always been addressed.

Overall: VolunteerLocal makes it easy to manage our 1,000+ volunteers working at the National Catholic Youth conference. The software is great and the support from the VolunteerLocal team is outstanding?

Changed our entire work process.

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Volunteer Local is a user friendly, centralization system that has revolutionized our working system. The report function and easy editing make the system super worthwhile.

Cons: Sometimes the functions can be a little confusing, but on the whole it is fairly easy to use.

Overall: Having a central place to store, locate and alter volunteers is revolutionized our business process.

Great Resource!

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Our non-profit agency only holds a couple events per year, so it's great to have a free option for volunteer management that includes reporting and the ability to customize things exactly as we need. We have been very happy with the service and ease of use. It's got everything we need!

Cons: I would like the ability to copy jobs from one event to another, but understand that's a feature available on paid plans.

Best of the Best!

Jun 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly for the volunteer coordinator and equally easy for the volunteers, plus incredible customer support .

Overall: My most important benefits include less time commitment in scheduling volunteers as they do so on their own. I only need to help the few who have problems. It lets me block those volunteers who want to come back by letting me know they've reapplied. It allows for easy to canceling, rescheduling, and helping volunteers. It allows for our site managers to check in volunteers and determine those who are cheating our volunteer system benefits. Plus, it lets me track volunteer hours. There are so many wonderful things that this program does for me, that I had to do by hand in the past.

Volunteer Local is fabulous!

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use - to change shifts, for volunteers to register for team leaders to communicate, and more.

Cons: A little tweaking of intrateam communication

Overall: Fantastic!

We love using volunteer local

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability of volunteers to schedule, change and delete shifts on their own.

Cons: Would like an app to go with the software.

Overall: We are able to cut down on the about of time it takes to manually confirm positions with volunteers. We also love that we are able to run reports to show available and full positions with their color coding. It makes communicating with volunteers much easier than in the past.

A Perfect Fit!!

May 01, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: - Simple to setup and navigate

- Easy for volunteers to get in, sign up and stay informed.

- Quick Stats dashboard a big plus

- Ability to export data into Excel

- Technical support quick and knowledgeable

Cons: - Not one con.

Overall: Having organized many PTA events over the years, I have sampled several online volunteer registration tools, but none passed the test. They were difficult to use and confused an already tedious process.



I found gold when I discovered Volunteer Local. Gave them a test spin with our last school carnival and I am 100% sold. It is the IDEAL tool for any event requiring volunteers. The setup was easy, the sign up page was simple enough for novice internet users to navigate, the stats dashboard is awesome and the ability to export volunteer data was icing on the cake.



If I did have a technical question, Brian was swift to reply and super great to work with.



Thank you, Volunteer Local! We will most definitely be using your product in the future. You saved us time and most of all, sanity.

Best Sign-up Tool I've Found!

Jun 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the versatility of this program. All of my events are linked. The ability to duplicate jobs from one event to a subsequent event is such a time saver.

Cons: I can't have different logos attached to each event I create...they all share the same account logo which doesn't represent the

Coordinating Volunteers is Now a Breeze.

Jun 12, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: The application has so many features to maximize simplicity for both the coordinator and the volunteer. There are many tools available to critique and customize the application to fit your event. Its an easy-to-use platform that minimizes the confusion for everyone. You can easily export your data to programs such as Excel for further organization.

And, the support team is incredible.

Cons: Its hard to think of any cons considering how difficult coordinating volunteers was before discovering VolunteerLocal. And, If I was to list any, im sure it would be resolved before the next person could sign-up with VolunteerLocal.

Overall: I highly recommend using VolunteerLocal. It saves time and most importantly sanity. Volunteers find it easy to use and sign-up. And coordinators have so many great tools to make the application fit each unique event. Two thumbs up!

Capterra loader

Volunteer Local for Hopscotch Music Festival

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the scale-ability for a festival our size. Once a year and simple shifts require simple solution and you deliver. The site has been very stable. I am able to organize over 300 volunteers over 3-4 days single handily.

Cons: One request would be an iOS based app for the manager, not just volunteers.

Overall: I use it every year. I like keeping volunteer info in a secure place that I can use to keep n contact throughout the year. The pricing model is great for a small festival (300 volunteers) that happens once a year. Many online tools just don't scale down to our level and VolunteerLocal delivers and includes great customer service!

Ogden Friends of Acoustic Music (OFOAM) loves VolunteerLocal

Jul 16, 2013
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Before VL, our Volunteer Coordinator relied on emails, phone calls & spreadsheets to organize volunteers for the Ogden Music Festival. Our volunteers didn't have much choice about where and when their shifts were and communication was often confusing. We had an unhappy Volunteer Coordinator and unhappy volunteers! When our Coordinator quit with no replacement in the wings, we thought we'd be lost. Another local non-profit highly recommended your service. In desperation, I signed up for the free version and began creating jobs and shifts. The set up was very user friendly. Our biggest challenge was getting volunteers to use the online sign up, as they had been used to the old way of doing business. Since VolunteerLocal, communication with volunteers has been clearer, job descriptions helped them know what to expect and confirmation emails gave them their schedules without me having to lift a finger! Happy (but looking for a replacement) "Volunteer Coordinator" and happy volunteers!

Review of VolunteerLocal software

Dec 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I find it very ease to set up and integrate with our web site.

Cons: Cost - we are a non-profit so every dollar is important

Overall: We have now used VolunteerLocal for 3 years and would not be able to manage our volunteer base without it.

Wanaka Trail Ride review

Apr 25, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its so user friendly - really straight forward to get started and up and running. A great tool to have on the scale of event I was working on. 100+ vols.

Cons: I was on the more expensive per event level and found some of the communication tools limiting. I would like to be able to attach docs/photos rather than link to a URL and to be able email individual vols rather than groups. I also wonder if the higher levels give notification when a volunteer signs up or I may have missed this feature.

Overall: A great, intuitive volunteer management system that really helped us manage our volunteers for the trail ride. Creating jobs, scheduling shifts, communicating with our volunteers and exporting data was so straight forward and made our job so much easier.

I love VolunteerLocal!

Jul 01, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The Grapevine Convention and Visitors Bureau has been using VolunteerLocal now for a number of years. I cannot imagine doing my job without it! We recruit thousands of volunteers throughout the year for multiple events and VolunteerLocal is like my right hand. The software is so easy to use and has all of the features that I need to be a successful volunteer manager. I especially love the dashboard feature where I can see a snapshot of my event's volunteers and easily get to the report to see the areas where I need to focus on recruiting. All of my volunteers love using the software to sign up because they get to pick what is right for their schedules quickly and easily. The customer service at VolunteerLocal is fantastic. Kaylee and Brian are quick to answer my questions and fix any issues very quickly. I would recommend the software to any event manager that is looking for an easy way to recruit volunteers.

Perfect for our needs

Mar 05, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best feature, in my opinion, is that when you send emails from the Volunteer Local system, it comes from your email address and not some branded, unknown email address. It lets my volunteers know immediately that the communication is from me, without question.

Cons: There was one point where I asked support about how to do something and rather than tell/show me, they just did it for me. I like to learn how to use the system so I don't have to go to support for the same thing over and over.

VolunteerLocal is the best!

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so intuitive and the customer service is top-notch.

Cons: ...I can't think of anything right now. Any issue was immediately supported by customer service!

VolunteerLocal was great for our Conference Volunteers

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, and functionality. It was easy to set up and worked great for our needs.

Cons: The way it allowed our volunteers to go in and cancel their availability without notifying us.

Overall: We used VolunteerLocal to sign up all the volunteers for our 55th NATS National Conference event. It worked very well and was easy to use, as well as had great functionality. It allowed us to send messages to our volunteers leading up to our event and allowed us to set up our entire schedule and needs within the system.

Very easy to use for volunteers - pretty good too for admin - excellent support for questions

May 10, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Have tested out Volunteer Local for our local volunteer emergency services unit. Need was to have an easy way to notify volunteers of upcoming events and to have them commit to those opportunities. Tried another service but did not work for us. Have piloted VolunteerLocal. The initial response is excellent. VERY Easy for volunteers to sign-up, with no help needed. It is also pretty good for the administrator first thing, and then easy once one gets the hang of it. The big difference in the start-up is the amazing help that is available. Other services are e-mail or chat only. VL is live phone help; it made a BIG difference. I recommend trying VL. You may find it great for your needs, like we did. Also the free and premium plans work well for non-profits.

School Fete

Sep 09, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This was a fabulous website - easy to use (after playing around with it), and customer service was quick to respond to any problems. The problem I had was it was my first time and I didn't know how to move around the site. Once I learned by trial and error, my volunteer roster fell into place. I was able to put up baking jobs and attach recipes, and also create volunteer spots and shifts. I loved the fact that I was able to print out a spreadsheet and make a list of the volunteer names, the jobs they volunteered for, and their contact details.

Thank you so much VolunteeLocal team! You made my first year of organizing a cafe stall quite rewarding and made me feel confident I was able to do something right.

I have referred your site to other already ;)

Great Product, Better Service

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product was extremely easy to use in comparison with the other platforms we have used in the past. It was also very flexible, every obstacle we came across the Volunteer Local team was able to find a workaround. The service we received was exceptional, always making time to call us for clarification and often responding to emails in the same day when we had questions. I always felt like a priority.

Cons: The only issue we have encountered was exporting information from Volunteer Local so we could import it into our Raiser's Edge database. After contacting Volunteer Local support they were able to explain to us what we were missing and it has worked ever since.

Volunteer Local

Mar 22, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The program is linked to Donor Perfect so information flows into it from Volunteer Local

You can schedule as many volunteers for multiple shifts as you need

Cons: I think the program could be a little simpler in terms of ways to set things up in your events, particularly as it relates to emailing volunteers from your account.

One should be able to set up an address book of volunteers and email them directly from the site.

Overall: Customer Service is outstanding - great attention to detail and very helpful

Capterra loader

Easy-to-Use Tools and Great Customer Service

Aug 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software was very good at helping me track time without having to build timetables out by hand.

Cons: The software is really good, the only issue is I think it could catch your eye more if it had more color.

Overall: VolunteerLocal is such a great company with excellent customer service that really helped me get my 100+ volunteers on track and put on a great event!

Enabling a Self-Sufficient Volunteer team

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Flexibility - Modular treatment of features tailored to our needs.

Cons: That I didn't get to use it more myself!

Overall: I did not have a hands-on role using the platform, but our volunteer coordination team was pleased with the workflow. I hardly heard from them - which is exactly how we want the volunteer area to operate! Very pleased.

Wonderful product!

Oct 11, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Before volunteerlocal all coordination was through emails and phone calls, interest forms, etc. After we started using volunteerlocal, there have been less back and forth. We are gearing towards more online sign up and are hoping to have all online volunteer registration by the beginning of next year!

Cons: None that we have experienced.

Overall: I would definitely recommend this software to others! I already have! We build year round and use volunteerlocal for our everyday needs, as well as special builds, projects, ReStore opportunities and events. Our volunteer needs are around 9,000 a year and growing!