Who Uses This Software?

Thousands of events have used our product, which means we cover just about everyone. Our heaviest users are music festivals, art festivals and race-related athletic events.


Average Ratings

68 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $200.00/one-time
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • VolunteerLocal
  • www.volunteerlocal.com
  • Founded 2003
  • United States

About VolunteerLocal

VolunteerLocal is the easiest way to organize, manage, schedule and communicate with volunteers. We offer a fully functional free service (no ads) as well as paid versions with advanced features. Whether you need a dozen or several thousand volunteers, our system will make your job easier. Your volunteer makes shift selections on a single page and is never required to create an account. Your volunteers will love you for making it so simple, which is why we call it Happy Volunteering.


VolunteerLocal Features

  • Attendance Management
  • Calendar Management
  • Event Management
  • Group Management
  • Member Directory
  • Membership Management
  • Recognition Management
  • Registration Management
  • Scheduling
  • Self Service Portal
  • Training Management
  • Volunteer Profiles
  • Accounting Integration
  • Attendance Tracking
  • Built-in Accounting
  • Child Check-in
  • Event Management
  • Member Directory
  • Member Portal
  • Multi-Site Management
  • Online Giving
  • Pledge Management
  • Small Group Management
  • Volunteer Management
  • Attendee Management
  • Confirmation/Reminders
  • Discount/Coupon Management
  • Event Calendar
  • Marketing Management
  • Online Payments
  • Online Registration
  • Social Media Promotion
  • Wait List Management
  • Website Management
  • Attendee Segmentation
  • Badge Printing
  • Data Import/Export
  • Data Synchronization
  • Guest List Management
  • Guest List Search
  • Lead Capture
  • Multi-Event Management
  • QR Codes
  • Reporting/Analytics
  • Ticketing
  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Artist Management
  • Barcode / Ticket Scanning
  • Contract Management
  • Credential Management
  • CRM
  • Staff Scheduling
  • Ticketing
  • Transportation Management
  • Vendor Management
  • Volunteer Management
  • Activity Registration
  • Attendance Management
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Event Registration
  • Form Builder
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Automation
  • Self Check-in
  • Surveys & Feedback

VolunteerLocal Reviews Recently Reviewed!


VolunteerLocal meets all our needs

Sep 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the flexibility of this software to handle unlimited volunteers in many different jobs and shifts. I also like that we can communicate directly with specific groups of volunteers - eg all those in a particular shift or job, and download lists of volunteers for almost any purpose. I also love that each year, we can copy over everything we set up for the previous year, which makes it very quick to get going. I appreciate that the sales and service is handled by just a few key staff who understand the product very well, so I can build a relationship with them and get quick answers to my questions.

Cons: We've been using this software for a few years now, and most of the issues we came across were fixed quickly. The only ongoing issue has been an inconsistency of fonts and sizes of text on the integrated part of our website and in some outgoing emails, and VolunteerLocal has fixed those as needed.

Overall: We manage over a thousand volunteers during a 3-day event, recruiting them in the 3 months prior each year. With the help of this software, one volunteer coordinator is able to handle all the needs of our volunteers on a part-time basis. The VolunteerLocal team has always been able to help me get they system set up for the next year quickly and easily. They have resolved any issues I've raised within a day or so. I couldn't ask for better service.

Why I recommend Volunteerlocal.com

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and support. Volunteer Programmers hear from 100's of volunteers a day, especially when recruiting for an event. Sending the link with instructions and confirmation has significantly reduced the number of calls and emails I have to send with the same message. The communication tool is my favorite feature - that and the password protection for certain volunteers roles.

Cons: Would be nice to have an easier way to archive. There a few too many steps.

Overall: I recommend this service whenever I can. It's very helpful when collecting volunteers and communicating instructions and details. We use the program for more than just events - we sign up staff members and volunteers for training and have used it to schedule staff interviews too. It's an effective way to decrease the number of times you have to say or email a detail or instruction.

Volunteer Local a.k.a. Volunteer PERSONAL

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fairly logical program, stream-lines my job immeasurably. I especially like the automated (pre-scheduled) responses to volunteers. What a load off my desk!

Cons: Sometimes I work from home, late at night. Wish I could call customer support when the spirit strikes me!!

Overall: Personable service (although sometimes it takes time for a response). Especially nice to feel you actually know me, my organization, my specific quirks. I love all the things the VL program can do to stream-line my job. This year my working hours decreased while my volunteer roster increased!

Volunteer Local

Nov 11, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Volunteer Local gives the volunteers control over when and where they would like to volunteer. They are able to add friends which is great and if something comes up they can also cancel their shift. All of this greatly reduces the amount of time my team spends on the phone and talking to potential volunteers.

I also love the email feature and birthday notification.

Cons: It does not integrate with our organisations CRM and the label printing function does not work with the volunteer name tags we use. However, these are small things and the benefits of using Volunteer Local definitely out weigh these little things.

Capterra loader

Great service

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the ease of use, both from the administrative side as well as the general user.

Cons: There can be some clumsiness if you choose to only confirm a volunteer once they have clicked a link in an email to confirm. In the interim the shift does not appear to be filled, so you can end up overfilling a shift pretty easily. It would be nice if it could place a "hold" on the shift for maybe 24 hours or some set amount of time.

There is a simple solution to this, though, which is just to change your settings so that the shift is automatically confirmed.

Overall: VolunteerLocal has been an invaluable service for Youth Emergency Services & Shelter (YESS) and our annual special event, the YESS Duck Derby. The site is incredibly easy to use and the communication features make it easy to share shift updates and last-minute details to volunteers all in one place. I highly recommend VolunteerLocal for anyone managing an event that utilizes volunteers.

Wonderful people, AMAZING product!

Mar 28, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: VolunteerLocal features a simple, user-friendly interface with features even in the free version that you have to pay for with every other online volunteer system (unlimited jobs, shifts, volunteers!). You can define what information about each volunteer you want to receive, set maximums for each position, and copy jobs and shifts so you don't have to recreate the wheel for similar events. Features increase with the paid versions including the ability to blast emails to volunteers, multiple users managing different jobs, and event check in. THE single most important pro is the people! The team is a group of local developers who regularly seek feedback from the community about how to improve their product, and it shows in the execution! Kaylee is SO receptive to customer needs and easy to work with and I look forward to every time we talk.

Cons: Haven't found one yet!!

Overall: If you're not using VolunteerLocal, you should be! This product has been so perfect for our small nonprofit. I went from sending at least 5 emails back and forth between a potential volunteer and trying to manage a 150-column, 5-page spreadsheet (and that's on legal paper) to simply copying and pasting the link and letting volunteers do it themselves! I can easily pull weekly reports to track our recruitment progress and send emails out when needed! Couldn't ask for a better product and so proud to call them a part of our Des Moines community.

Reviewed Many other sites... ease of use was key!

Jun 01, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: I had been asked to review the volunteer management sites out there (found a great list of 'all' of them, or at least most). I narrowed it down to 5 and signed up for free accounts. VolunteerLocal was the first to respond to the fact that I signed up for an account, and were certainly much better than the other sites at working with me, understanding our needs, and letting us know how the website would fit our needs. I also appreciated that fact that they were willing to help resolve some of the issues we had. It certainly made me feel comfortable in recommending VolunteerLocal.



The interface is very clean and simple, and as my rep could tell, I was answering my own questions soon after I sent them.. The developers seem to have thought of everything that I can think of so far! Kudos!

Cons: Would love to be able to arrange shifts in the order I want, instead of alphabetical.

There seems to be a bit of glitch with location when one is added, but very easy to fix after the fact.

Overall: We have 3-4 day events with hundreds of volunteers. We needed something easy for them to sign-up on, but robust enough for us to track data. We didn't need to a lot volunteer tracking over the course of time...so this was a great fit!

VolunteerLocal has the best customer service I have ever encountered!

Aug 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly and it has all of the features we need to manage our volunteers. We are the largest fitness education provider in Canada and we host events from coast to coast. VolunteerLocal allow us to manage all of our events with ease. The support of the team is amazing she is able to help me with every request to make our events run smoothly.

Overall: We are able to organize and track all of our volunteers from our events across Canada!

Great company

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The convenience and ease of how to use it.

Cons: When it needed to be updated. That could have been handled better.

Overall: The convenience for us and our volunteers to sign up.

Our volunteer program was recently highlighted at our conference in DesMoines. Part of the presentation was that we used your program and how much we like it.

VolunteerLocal... I would not run an event without it.

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Single purpose software solution that:

~ is based on the key features of self-registration and self-scheduling

~ has a very reasonable entry level price point

~ is simple to use, yet provides good user flexibility

~ provides excellent and timely support

~ our volunteers love to use!

Cons: Can't really think of any.

It would be helpful to have some type of simple Gantt Chart application to build and modify the projects jobs and shifts. And to be able to PDF so you can add as attachments to the system.

Overall: Historically, the job of volunteer coordinator is a labour-intensive, time-consuming job. VolunteerLocal is a transformational tool... not only for securing volunteers, but to recruit a volunteer coordinator.

Capterra loader

The BEST Volunteer Management Tool

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So many things:

ability to communicate to all volunteers by job or shift, and to provide that capability to sub-users

flexibility with the registration page, can be sorted by date or by job

ability to add specific details for each job or shift

Cons: I can't think of anything that frustrates me, and they are so responsive when I have a question or suggestion.

Overall: We use VolunteerLocal to sign up volunteers for all our Rose Parade committees, and it allows me to grant permission to the committee leader to reach out to their specific volunteers, which is really great because it gives them some ownership and frees up my time for other projects. I've used it for 5 years now and it fits our needs perfectly.

We love Volunteer Local!

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program is so easy to use for me as an event organizer, and we constantly get comments from volunteers on how easy it is to sign up! Whenever we need a question answered, Volunteer Local is there within minutes to answer it. The team is always great whether we reach out via phone or email.

Cons: We are looking in to adding a few features for our festival next year, but wish a few of these were included in the package (text messaging, password protected jobs, etc.)

Overall: We have had nothing but a positive experience with Volunteer Local! After doing a lot of research on similar software, we were happy with our choice to move forward with Volunteer Local as a free service, but found it was more than worth the investment of the paid service as well. Our volunteers always tell me how easy it is to use, too!

Love this team!

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is for volunteers to sign up.

Cons: Sometimes the changes I need to make aren't obvious, the path isn't clear, but a tech support conversation clears my confusion quickly.

Overall: VolunteerLocal is the best volunteer registration system there is! I have been using this registration system for the past 6 years, for more than one event, and I have found this very volunteer friendly. I also have needed tech support to help with some changes and editing, and the fast response is impressive. The whole staff is friendly, understanding and pleasant to work with. VolunteerLocal has set high standards for the quality of their product and it shows. So happy to be a customer!

Easy and Efficient!

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like being able to see the report section and easily knowing the percentage of volunteers for each shift/position - makes it super easy to keep track of things. I enjoy the platform and working with you all!

Cons: I don't have any cons of this platform, as I have been able to quickly learn the ins and outs of the system.

Great service for events based volunteer manage, a pleasure to use, even over the sea to New Zealand

Aug 05, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: After searching through various volunteer management resources and having used google docs forms and spreadsheets for the past few years, it has been an absolute pleasure to find a system that works so intuitively and successfully.

The support has been amazing from the start and I look forward to using the service for all events. With a free upgrade to enable us to try out the features of the discover level it allowed me to see how easy it will make my life to recruit, manage and place all volunteers for event. The biggest time issue I always found with spreadsheet system was not gathering enough data from the volunteers and then placing them in a job that was not suitable/ they were not suited to or they were unable to do. With the online system, people can see exactly which shift they are accepting and the email confirmation allows me to see that their email address is correct and that they are fully aware of the shifts that they have taken on.

Thank you for making my working life much easier, it allows me to put more time into areas of importance, finding prizes and thank yous for the volunteers, rather than moving names around a spreadsheet and trying to guess which role a volunteer would like to do.

I would recommend this service to anyone looking to streamline their processes and provide a top line service to our important volunteer force.

Flexibility is the name of the game.

Dec 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That there is flexibility built in that we didn't even know was possibly until the situation showed itself. Customer service worked patiently with us to make it all work seamlessly and quickly!

Cons: Not sure that I can think of any....so far it's all worked very well, from set up through reporting.

Overall: VL's online volunteer system works perfectly for our annual summer event, NL Blues & BBQ! We needed a flexible system that worked seamlessly on both the volunteer end, as well as our organizations end for reporting, tracking of t-shirts info, groups, etc. Their help, flexibility in making the system fit our needs, and customer service has been fantastic and well worth the money! I foresee using VL for all of our current and future community events!

Easy to use and helpful for recurring events,

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use interface that makes managing volunteers a snap. Easy to customize to fit event needs. Handles information year-year so setting up the next year's event is simplified by understanding schedules and needs. Like the ability to communicate with volunteers. Good value and product.

Cons: Some elements take repetition to remember where they are located on the menu. Some items aren't intuitive enough.

Overall: Simplified volunteer management. Repetitive events benefit by having information available from previous events to copy.

I've used VolunteerLocal to manage volunteers at a large-scale music festival.

Apr 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: As far as volunteer management softwares go, VolunteerLocal is good! Features I like:

- Fast and smooth

- Easy to use

- Flexible reports can be pulled as Excel sheets when needed

Cons: - Check-in portal doesn't always make it easy to find/filter individuals when checking in large numbers of people over a period of different shift times

- Isn't easy to view a report of what volunteers are scheduled when (if dealing with several hundred volunteers in one day w/ lots of deployment locations)

Capterra loader

Support lacking

Dec 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: A lot of features that other programs don't have

Cons: can't get to where you need to directly, often have to go back to the start. Not intuitive description

Overall: Great options and features, but customer service slow and insufficient

Changed our entire work process.

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Volunteer Local is a user friendly, centralization system that has revolutionized our working system. The report function and easy editing make the system super worthwhile.

Cons: Sometimes the functions can be a little confusing, but on the whole it is fairly easy to use.

Overall: Having a central place to store, locate and alter volunteers is revolutionized our business process.

Great Resource!

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our non-profit agency only holds a couple events per year, so it's great to have a free option for volunteer management that includes reporting and the ability to customize things exactly as we need. We have been very happy with the service and ease of use. It's got everything we need!

Cons: I would like the ability to copy jobs from one event to another, but understand that's a feature available on paid plans.

Best of the Best!

Jun 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly for the volunteer coordinator and equally easy for the volunteers, plus incredible customer support .

Overall: My most important benefits include less time commitment in scheduling volunteers as they do so on their own. I only need to help the few who have problems. It lets me block those volunteers who want to come back by letting me know they've reapplied. It allows for easy to canceling, rescheduling, and helping volunteers. It allows for our site managers to check in volunteers and determine those who are cheating our volunteer system benefits. Plus, it lets me track volunteer hours. There are so many wonderful things that this program does for me, that I had to do by hand in the past.

A Perfect Fit!!

May 01, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: - Simple to setup and navigate

- Easy for volunteers to get in, sign up and stay informed.

- Quick Stats dashboard a big plus

- Ability to export data into Excel

- Technical support quick and knowledgeable

Cons: - Not one con.

Overall: Having organized many PTA events over the years, I have sampled several online volunteer registration tools, but none passed the test. They were difficult to use and confused an already tedious process.



I found gold when I discovered Volunteer Local. Gave them a test spin with our last school carnival and I am 100% sold. It is the IDEAL tool for any event requiring volunteers. The setup was easy, the sign up page was simple enough for novice internet users to navigate, the stats dashboard is awesome and the ability to export volunteer data was icing on the cake.



If I did have a technical question, Brian was swift to reply and super great to work with.



Thank you, Volunteer Local! We will most definitely be using your product in the future. You saved us time and most of all, sanity.

Best Sign-up Tool I've Found!

Jun 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the versatility of this program. All of my events are linked. The ability to duplicate jobs from one event to a subsequent event is such a time saver.

Cons: I can't have different logos attached to each event I create...they all share the same account logo which doesn't represent the

Coordinating Volunteers is Now a Breeze.

Jun 12, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: The application has so many features to maximize simplicity for both the coordinator and the volunteer. There are many tools available to critique and customize the application to fit your event. Its an easy-to-use platform that minimizes the confusion for everyone. You can easily export your data to programs such as Excel for further organization.

And, the support team is incredible.

Cons: Its hard to think of any cons considering how difficult coordinating volunteers was before discovering VolunteerLocal. And, If I was to list any, im sure it would be resolved before the next person could sign-up with VolunteerLocal.

Overall: I highly recommend using VolunteerLocal. It saves time and most importantly sanity. Volunteers find it easy to use and sign-up. And coordinators have so many great tools to make the application fit each unique event. Two thumbs up!

Ogden Friends of Acoustic Music (OFOAM) loves VolunteerLocal

Jul 16, 2013
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Before VL, our Volunteer Coordinator relied on emails, phone calls & spreadsheets to organize volunteers for the Ogden Music Festival. Our volunteers didn't have much choice about where and when their shifts were and communication was often confusing. We had an unhappy Volunteer Coordinator and unhappy volunteers! When our Coordinator quit with no replacement in the wings, we thought we'd be lost. Another local non-profit highly recommended your service. In desperation, I signed up for the free version and began creating jobs and shifts. The set up was very user friendly. Our biggest challenge was getting volunteers to use the online sign up, as they had been used to the old way of doing business. Since VolunteerLocal, communication with volunteers has been clearer, job descriptions helped them know what to expect and confirmation emails gave them their schedules without me having to lift a finger! Happy (but looking for a replacement) "Volunteer Coordinator" and happy volunteers!

Wanaka Trail Ride review

Apr 25, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its so user friendly - really straight forward to get started and up and running. A great tool to have on the scale of event I was working on. 100+ vols.

Cons: I was on the more expensive per event level and found some of the communication tools limiting. I would like to be able to attach docs/photos rather than link to a URL and to be able email individual vols rather than groups. I also wonder if the higher levels give notification when a volunteer signs up or I may have missed this feature.

Overall: A great, intuitive volunteer management system that really helped us manage our volunteers for the trail ride. Creating jobs, scheduling shifts, communicating with our volunteers and exporting data was so straight forward and made our job so much easier.

I love VolunteerLocal!

Jul 01, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The Grapevine Convention and Visitors Bureau has been using VolunteerLocal now for a number of years. I cannot imagine doing my job without it! We recruit thousands of volunteers throughout the year for multiple events and VolunteerLocal is like my right hand. The software is so easy to use and has all of the features that I need to be a successful volunteer manager. I especially love the dashboard feature where I can see a snapshot of my event's volunteers and easily get to the report to see the areas where I need to focus on recruiting. All of my volunteers love using the software to sign up because they get to pick what is right for their schedules quickly and easily. The customer service at VolunteerLocal is fantastic. Kaylee and Brian are quick to answer my questions and fix any issues very quickly. I would recommend the software to any event manager that is looking for an easy way to recruit volunteers.

VolunteerLocal was great for our Conference Volunteers

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, and functionality. It was easy to set up and worked great for our needs.

Cons: The way it allowed our volunteers to go in and cancel their availability without notifying us.

Overall: We used VolunteerLocal to sign up all the volunteers for our 55th NATS National Conference event. It worked very well and was easy to use, as well as had great functionality. It allowed us to send messages to our volunteers leading up to our event and allowed us to set up our entire schedule and needs within the system.

Very easy to use for volunteers - pretty good too for admin - excellent support for questions

May 10, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Have tested out Volunteer Local for our local volunteer emergency services unit. Need was to have an easy way to notify volunteers of upcoming events and to have them commit to those opportunities. Tried another service but did not work for us. Have piloted VolunteerLocal. The initial response is excellent. VERY Easy for volunteers to sign-up, with no help needed. It is also pretty good for the administrator first thing, and then easy once one gets the hang of it. The big difference in the start-up is the amazing help that is available. Other services are e-mail or chat only. VL is live phone help; it made a BIG difference. I recommend trying VL. You may find it great for your needs, like we did. Also the free and premium plans work well for non-profits.

School Fete

Sep 09, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This was a fabulous website - easy to use (after playing around with it), and customer service was quick to respond to any problems. The problem I had was it was my first time and I didn't know how to move around the site. Once I learned by trial and error, my volunteer roster fell into place. I was able to put up baking jobs and attach recipes, and also create volunteer spots and shifts. I loved the fact that I was able to print out a spreadsheet and make a list of the volunteer names, the jobs they volunteered for, and their contact details.

Thank you so much VolunteeLocal team! You made my first year of organizing a cafe stall quite rewarding and made me feel confident I was able to do something right.

I have referred your site to other already ;)

Great Product, Better Service

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product was extremely easy to use in comparison with the other platforms we have used in the past. It was also very flexible, every obstacle we came across the Volunteer Local team was able to find a workaround. The service we received was exceptional, always making time to call us for clarification and often responding to emails in the same day when we had questions. I always felt like a priority.

Cons: The only issue we have encountered was exporting information from Volunteer Local so we could import it into our Raiser's Edge database. After contacting Volunteer Local support they were able to explain to us what we were missing and it has worked ever since.

Capterra loader

Easy-to-Use Tools and Great Customer Service

Aug 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The software was very good at helping me track time without having to build timetables out by hand.

Cons: The software is really good, the only issue is I think it could catch your eye more if it had more color.

Overall: VolunteerLocal is such a great company with excellent customer service that really helped me get my 100+ volunteers on track and put on a great event!

Wonderful product!

Oct 11, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Before volunteerlocal all coordination was through emails and phone calls, interest forms, etc. After we started using volunteerlocal, there have been less back and forth. We are gearing towards more online sign up and are hoping to have all online volunteer registration by the beginning of next year!

Cons: None that we have experienced.

Overall: I would definitely recommend this software to others! I already have! We build year round and use volunteerlocal for our everyday needs, as well as special builds, projects, ReStore opportunities and events. Our volunteer needs are around 9,000 a year and growing!

VL Review

Jun 10, 2013
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Pros: Easy to pull reports.

Simple.

Extremely user friendly.

Cons: Changing dates of event, you have to go into every shift to change the date.

Having somewhat of a "guide" for users to use on their project would be really helpful!

Overall: I am really happy we used it for a handful of our projects. There wasn't an interest by our team leaders for our repair projects unfortunately. I think many of them have their routine and thought it would be more complicated. I think as those leaders age out and younger leaders come into the picture this will just be the way people do things. I recommend this site to every volunteer group I'm engaged in!

Awesome Service!

Aug 08, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I found VolunteerLocal when my permanent volunteer registration site underwent major upgrades. I've found it to be the best free site to use, and the added options with payment are nice as well. Their staff is always excellent; very helpful and pleasant to talk to! My events require me to add information as the dates get closer, and they've been very helpful in adding the information if I'm unable to do it myself. They're always open to suggestions as well.

One issue I've run into is that information is overwritten if the same e-mail address is used multiple times. Unfortunately it doesn't seem like there's a solution for this yet, but I'm sure a change is in the works!

Capterra loader

Highly recommend VolunteerLocal

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: VolunteerLocal is extremely user friendly, well organized, and makes planning for volunteer very easy.

Cons: Not necessarily a con, but I'd love for volunteers to be able to create profiles that would allow organizations to track an individual volunteer's overall hours/volunteer history.

Great volunteer tracker

Nov 14, 2012
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: This system was a little cumbersome to set up (a lot of clicks and double clicks). BUT, it was FREE and VERY EASY to use. Once we got it up and running, it worked like a charm, and our volunteers all commented on how easy it was to use.

Cons: Somewhat slow getting started. A lot of clicks and double clicks that made set up slow. But once it was live, the volunteers LOVED it! Would recomend to anyone

Overall: Great FREE resource. Very easy to set up and to use. Volunteers loved it. Was easy to share online links with potential volunteers.

Easy to use, navigate and excellent support.

Feb 11, 2013
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: YSS has utilized VolunteerLocal for a few events now. It is easy to set up the events and for volunteers to find and register for event shifts and jobs. We will definitely be using this for more of our special events and as a tool in our volunteer tracking.

Cons: As the site grows in awareness, it will be easier for people to find these types of opportunities.

Overall: I am trying to figure out how to rework my budget -- the tools in VolunteerLocal fit my needs for recruiting and tracking volunteers across the board.

Great River Shakespeare Fest

Aug 05, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: How wonderful for all our volunteers to be able to sign up for their favorite show and job ...from the comfort of their home!! Because of the great communication tool we even stopped calling our volunteers to remind them of their event.

Perhaps there still are some of our volunteers who do not have a computer or use email... but we have given them the option of reaching out to the coordinator who will cheerfully help them .

The support provided by the staff at VL is exemplary!! They were there if physically possible!

YOU would love using this service as well! Give it a try!!

Lifesaver!

May 02, 2014
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: VolunteerLocal saved me a lot of time and stress while coordinating volunteers for the 105th Drake Relays. In the past we had been relying on emails, phone calls, and random post-it notes to fill positions but streamlining everything through one website was a lifesaver! The most time consuming aspect of using this tool was the initial process of getting everything in the system but because you can archive events, next year will be a breeze! I recommend VolunteerLocal if you are looking to reduce stress and improve the sign-up experience of both the volunteer coordinator and the volunteers.

Easy to use, saves time

Aug 22, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Spreadsheets are a dream! It's easy to learn and use.

Cons: i wish I could see individual things, like look up only email addresses.

Overall: This program is easy to navigate, and saves so much time so I don't need to create individual spreadsheets for everything.

Excellent for Non-Profit Volunteer Management

Oct 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy, fast, convenient

Overall: I have used VolunteerLocal for a few years and absolutely love it! I am a volunteer coordinator for a Non-proffit and it does exactly what I need and much more. I use VolunteerLocal for several events and activities throughout the year!

Loved the software and the customer service was amazing!! Saved us a lot of hard work!!

Sep 07, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Took a little while to navigate around the software but once I had a couple of hours under my belt setting up jobs and shifts was a piece of cake!

The customer service was amazing - given we are in Australia, there was always an email response waiting for me in the morning to my query the day before.

Unable to pay with an AUS credit card, but the VolunteerLocal team upgraded me anyway and organised for me to pay by cheque.

Thank You!! Definitely would use this software again!

So easy to use!

Nov 15, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Volunteer Local was easy to use both from my end and for our volunteers. I love the way it can be customized to suit our events, and the simplicity of being able to email all volunteers for a specific shift with just a mouse click. Our volunteers loved it too, very intuitive!

Cons: I can't think of any.

Overall: I wholeheartedly recommend Volunteer Local to anyone looking for an easy way to recruit and communicate with volunteers.

Recommended you several times since using your service

Dec 24, 2012
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Pros: Support was great. On my side, we only discovered the site about three weeks before our event, so we never really got full use of it. This coming year we plan on making it part of our overall yearly plan.

Cons: Navigation of the site could be better, I often had to click around a few different links to really get to what I was looking for.

Overall: Highly recommended, I want my national organization to work with your site

Great website!

Nov 26, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: I love the ease of using this site. It's awesome for organizing large groups of volunteers and letting them sign up easily! The support staff via email is extremely helpful as well. Really blown away by how great the site is.

Cons: So far so good! I honestly don't have any complaints.

Overall: VolunteerLocal is definitely worth a try at least! It's free, so you can see if it works for your needs.

Volunteer Local

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: On the administrator end it is very easy to use and quick to navigate

Cons: On the volunteer/user end it can be a little unclear on how to use.

Overall: Overall very positive. We had some issues when we launched initially but our rep helped us immediately and fixed the problem within five minutes. Very kind and helpful.

The First Tee Evaluation

Nov 18, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: The site provides a user friendly, easily accessible, trackable method of registering as a volunteer for The First Tee events.

Cons: I don't truly have a con.

Overall: I like the site and the fact that a non-technical person like me can set-up my activity with ease and use it. Also, it is easy for those wishing to use it; therefore, I wouldn't change a thing at this point.

Great service to many organizations!

Apr 28, 2016
3/5
Overall

4 / 5
Ease of Use

3 / 5
Customer Support

Comments: I like the ability to look at the dashboard and see where numbers are at whenever I would like in real time. I think that in the communication program, it should list names along with email addresses when you select who will be receiving information. If I have to log out of the communication area to look this information up, I lose where I am at and have to start over again. Not particularly convenient. Also, there should be a way for us as administrators to print name tags for volunteers for specific jobs. With larger events this is very necessary and requires us to export the information and somehow figure out how to integrate with our own database. Mostly user friendly but with the expense of a paid program I think it should be a bit more sophisticated.

Super friendly-Super affordable

Mar 09, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We used VolunteerLocal for our city festival that attracts over 35,000 visitors with a need of nearly 500 volunteers. Great experience using VolunteerLocal!! 24/7 access; user friendly; constantly updates itself; quick response to questions; reports are clear, concise and so very flexible. They could charge double and it would still be a great value.

A true time saver

May 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: A large group like ours (over 200 volunteers) and an 11 day festival, it's always a challenge to plan. Volunteer Local's software is very easy to use on the volunteer side as well as the management side. Kaylee was always helpful, knowledgable and available to answer questions and went above and beyond to make sure our user experience was seamless.

Great for annual large-scale events

Feb 12, 2013
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: The staff are very helpful! The program is easy to use for event managers, volunteer managers and volunteers themselves. Would recommend to anyone who plans large-scale events.

Cons: VolunteerLocal is not an ideal fit for organizations with regularly recurring volunteer opportunities.

Overall: It's a great program.

Hartsfield-Jackson Atlanta International Airport

Aug 05, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This product is such a great fit for our organization. Our first use is organizing volunteers to help with a four-day conference with over 1,600 attendees. Creating the jobs and shifts was so easy. This conference will be so much easier to manage our volunteers than in previous years when we just had a giant spreadsheet.

I'm a huge fan!

VolunteerLocal is amazing!

Oct 16, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: User-friendly

Easy way for volunteers to see what shifts are open and sign themselves up

Ability to communicate with volunteers right from site

Amazing customer support

Cons: I cannot think of any

Overall: I would absolutely recommend VolunteerLocal to anyone who is hosting an event which utilizes volunteers.

Cystic Fibrosis Foundation Product Review

Oct 16, 2012
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Pros: User friendly, well designed interface.

Cons: A few glitches in how we listed tasks, or volunteer roles, emailed President with our suggestion/problem.

Overall: If there were a template that enabled users to make more changes to volunteer jobs, or event style it would be helpful. SImply, a template with more options.

A good tool

Nov 14, 2012
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Pros: I like the ability to customize the information requested from users, and the ability to export it to excel.

Cons: If you need to adjust a question, you lose all data associated with the previous version of that question.

Overall: It a good program to recruit and organize volunteers.

Very user friendly

Jun 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our company just switched over to Volunteer Local and it was so easy to input our data and schedule shifts for the volunteers we needed! I haven't heard a single complaint or had any questions from volunteers who are registering for the Uptown Art Fair!

A great resource, a one-stop shop really, for organizing any volunteer event

Jul 21, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Straight forward, simple to use and yet a really powerful resource. Customer service, well, Kaylee, was fantastic. Between the intuitive set up and quick response of CS, we were up an running in just a few hours.

Thanks VolunteerLocal!

Dec 11, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Easy, efficient, streamlines well with multiple users.

Cons: I have not yet found any cons with the system.

Overall: I would recommend Volunteer Local to anyone who is thinking and or needing an online management system!

Excellent program

Dec 20, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: Easy to set up and use, great for collecting info about volunteers and electronic sign up of volunteers

Cons: none that I can think of

Overall: Highly recommend for people needing to schedule volunteers

Very useful program!

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: We liked that we were able to customize the program to our needs for our event. Everyone we called to help us was friendly and helpful!

Cons: There are a lot of features to learn to use, but once you figure it out, it's very helpful to run/manage event staff.

Overall: It was very positive.

Volunteer Local for special events

Nov 16, 2012
3/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Pros: Amazing support from Brian: thanks for all your efforts to make it streamline for our company

easy to customize sign up sheets when working with numerous groups.

Cons: unable to generate a report after the event.

downloading info: would pick certain titles: still showed the entire info in excel: still had to format the sheet, and delete columns

Overall: Yes, I would recommend this for sure to any organization that needs to recruit volunteers.

Thanks

Amazing Service!

Jun 05, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We LOVE working with VolunteerLocal! The website is so user friendly on both the front and back end and it has totally streamlined our volunteer management process.

Excellent system and service

Feb 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: VolunteerLocal has really helped our volunteer program at the University Museum. It's simple, efficient and the volunteers love it.

Help organize your awesome volunteers with this software

Mar 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Great tool to organize volunteers and schedule things out. Helps create structure to what can be a very chaotic task: Managing volunteers.

Cons: Would like to see logos in the different events created. Would be good to look up individual emails too.

Best service ever!

Dec 20, 2012
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Pros: The dashboard. Lets you see everything

Cons: None so far

Overall: Very helpful for any size non profit

Pleasantly Suprised

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: This software was actually much easier to learn and use then I thought it would be. I didn't have high hopes but it blew me away with how smooth, easy, and fast the software was.

Cons: Is being too simple even a con? I'm not sure but it is a great product that I would highly recommend.