# VolunteerLocal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VolunteerLocal the right Nonprofit solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122906/VolunteerLocal/reviews --- VolunteerLocal 4.8 (204) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of VolunteerLocal Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews TV Taylor V Volunteer and Engagement ManagerEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “The functions to reserve blocks for volunteers as well as the volunteer experience have improved drastically in just my 6 months of use!“ January 16, 2026 JA Judy A Volunteer ManagerSports, 201 - 500 employeesUsed the software for: 1-2 years. “My event involves over 400 volunteers, hundreds of jobs and shifts, and a year's worth of planning; consequently, there have been issues requiring \[sensitive content hidden\] and her team to create new code to accommodate my needs.“ November 12, 2025 TV Taylor V Volunteer and Engagement ManagerEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “It was a bit of a learning curve for me in starting a new role, but my database nerd self delights in the opportunity to build things out beautifully and functionally now!“ January 16, 2026 JS Jessica S Volunteer Benefits ManagerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “The merge function leaves a little to be desired for users who have made 2 profiles with different forms of their name but the same email address. “ August 2, 2024 TM Tyler M Volunteer SupportNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “Appreciate all the customizable features and ability to add links and photos.“ August 7, 2025 TC Tory C Volunteer CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “It's difficult for me to learn new tech, and I think most of my problems stem from that, not the funtionality of the product.“ July 30, 2024 HC Hanna C Workforce CoordinatorSports, 51 - 200 employeesUsed the software for: 6-12 months. “Their Support specialist, \[sensitive content hidden\] , not only answered a question I emailed quickly and made the solution very clear and easy to follow, she made time after that to meet via Zoom and teach me a bit more about the program, solving a few challenges I wasn't even aware VL could mitigate prior to speaking with her!“ May 9, 2025 JS Jessica S Volunteer Benefits ManagerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “Delete can and has been misunderstood as Deleting a user. “ August 2, 2024 ## Showing most helpful reviews Showing 1-25 of 204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Douglas B. Member Non-Profit Organization Management Used the software for: Less than 6 months ### "Tempe Diablos Review" January 16, 2026 5.0 The support team completely makes up for it. Specifically, \[sensitive content hidden\] was incredible during our training and onboarding. She helped us navigate the initial hurdles and ensured we knew exactly how to get the most out of the system. Pros I’ve been very impressed with the value provides relative to the cost. The tiered pricing model is a huge plus—it allows us to pay exactly for what we need without getting locked into expensive features we won't use. Cons The only significant downside I encountered was the data migration process. Getting our existing data into the system from our previous platform was a challenge. If you are starting from scratch, the setup is seamless, but be prepared for some friction if you are moving over a large database. Review Source LR Lindsay R. Volunteer Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Shift Reminders Through Text & New Jobs" May 6, 2025 4.0 I appreciated that my feedback was valued and that \[sensitive content hidden\] at VL was able to walk me through our processes and any concerns that I may have had. She was thorough and considerate of our experience. Pros I liked working with \[sensitive content hidden\] because she was able to diagnose my problem quickly and present fast and efficient solutions. Cons There was nothing that I didn't like, but what I struggled a bit with was that our use of the site might need to have some large changes in order to make quick fixes. The way we have our programs and events set up allow for some capabilities but act as an obstacle for others. Switched from [CRM Analytics](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) We needed something more user-friendly that allowed for volunteers to have their own accountability in registration. Review Source CP Corey P. Operations Consultant Primary/Secondary Education Used the software for: 6-12 months ### "VolunteerLocal Review" December 9, 2022 2.0 We have loved interacting with \[SENSITIVE CONTENT\] and developing our program within your system. We appreciate his flexibility and always being available by video to walk through an issue. We do think with a few changes to the overall program this would be a great fit for us. We have had to bend it on the back end which creates more work for our team currently. We would love to see more neon integration as well. Pros We like the ability to have all our volunteer data in one software and that it communicates with our donor database. The customized fields and different applications allow us to create separate events for certain types of people we have in our organization. The customer service and their ability to help us problem solve for the software to fit our organization better is top notch. Cons Pulling reports and getting the data we are looking for has been a challenge. More features for report pulling would be optimal. Having the ability to sign a volunteer up for a repeating shift without the volunteer or admin having to do it manually. If they click on a shift that is multiple weeks in a row, they would be immediately signed up for all those shifts. Review Source Response from VolunteerLocal December 20, 2022 We really appreciate this feedback and strive to continue building the functionality of our reporting. We're glad you're part of the VolunteerLocal family and this input helps us grow to meet your needs and needs or orgs like yours! JA Judy A. Volunteer Manager Sports Used the software for: 1-2 years ### "Highly Recommend VolunteerLocal " November 12, 2025 5.0 I have been completely impressed and more than satisfied by the exemplary customer service and genuine care I have received from \[sensitive content hidden\], my liaison. She has been professional, sincere, patient, and careful to understand my needs thoroughly while guiding me through the volunteer database and process. The system was much easier to learn than I had anticipated which, along with \[sensitive content hidden\]'s guidance and suggestions, eased my angst. When I have had a question, she has sent me a brief video and instructions, detailing the answer. My event involves over 400 volunteers, hundreds of jobs and shifts, and a year's worth of planning; consequently, there have been issues requiring \[sensitive content hidden\] and her team to create new code to accommodate my needs. This type of customized care has proven invaluable. There has not been a single hiccup in the volunteer sign-up process, reducing the number of questions I have received from volunteers. I cannot recommend VolunteerLocal highly enough, and based on this experience, I will recommend VolunteerLocal to any company that utilizes a volunteer platform. Pros The user-friendliness of the database and the excellent customer service I have been afforded have made my first experience using a volunteer database a pleasure. Cons I do not have any cons to share. If I have needed extra information or fields for my volunteers to provide more information, \[sensitive content hidden\] has enthusiastically reassured me they would be added. I have no complaints. Review Source DBN Debra Buttler N. Volunteer Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Thank you for your amazing customer service" February 13, 2026 5.0 EXCELLENT Personal Supportive Encouraging Positive Friendly Informative Sensational Good sense of humor Intuiutive Pros That the consultants help this novice with EVERYTHING with a much more cheerful attitude than my younger family members! Cons Adding photos and documents should be just as easy as on Word. I would like a simple table of contents for each problem people encounter, click on it, receive solution (especially for those who have trouble remembering - the elderly volunteer coordinators)! Review Source TV Taylor V. Volunteer and Engagement Manager Education Management Used the software for: 6-12 months ### "Excellent Support & Value" January 16, 2026 4.0 It was a bit of a learning curve for me in starting a new role, but my database nerd self delights in the opportunity to build things out beautifully and functionally now! Pros The functions to reserve blocks for volunteers as well as the volunteer experience have improved drastically in just my 6 months of use! It's a gift to be able to keep our branding and also direct volunteers quickly to the most actionable steps. Also, \[sensitive content hidden\] newsletter with tips and tricks is the most helpful! Cons Some of the backend user interface has been clunky, but for the most part I'm extremely satisfied for the value. Review Source JM Jared M. Construction Services Volunteer Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "VolunteerLocal For Life" September 19, 2025 5.0 consistently exceeds expectations, going above and beyond to meet our needs. We’re both grateful and excited to partner with such a fantastic company. Pros The interface is intuitive, user-friendly, and versatile. In today’s highly transactional world, Brian and his team stand out for their personable approach and their reputation for going the extra mile to deliver expert, customized support. Cons If this section didn’t require a response, I’d leave it blank—a true testament to their unwavering commitment to excellence. I have no feedback to offer at this time. Review Source BN Bertrand N. Community Events Manager Events Services Used the software for: 1-2 years ### "Great Customer Support & User Friendly Volunteer Tool" January 20, 2026 5.0 Very good overall. I've been using the system going on 3 years now and like the fact that the user interface is good both on phone and PC. Pros Access to prior and current event data. User friendly system including mobile. Very responsive support as well and super friendly! Cons Some times user permissions can be confusing. Would be great to have a seamless way to share passwords with group captains in a efficient manner. Review Source EW Emily W. Community Engagement Manager Environmental Services Used the software for: 6-12 months ### "I Could Not Do What I Do Without Volunteer Local" May 6, 2025 5.0 It's been good. I wonder if the learning time for users (especially users of a certain age) could be improved by reducing the choices to four buttons per page. I'm told that's how you make a system more intuitive. I know it also makes each operation longer. May not be worth it. Pros The two biggest advantages this has over systems I've used in the past are support and event duplication. From the very start, the team at VL have helped me learn the system, make the most of its functionality and troubleshoot when something isn't right. They have a rare combination of both patience with the time I need to learn or fix issues, and a sense of urgency when I need their help fixing something quickly. With event duplication, I save endless hours of re-creating jobs and shifts for annual events. I've worked with systems that would clone the general event information, but Volunteer Local is set up to re-create jobs and shift details. For a 500-shift event, that saves an enormous amount of work. Cons The next areas I'd love Volunteer local to develop would be a volunteer survey function within the system, the ability to attach training documents right to pre-shift emails, and a more elegant design of the end-user pages. However, if prettier pages increased the monthly cost of VL, I'd probably pass. I imagine many volunteer managers in small non-profit organizations would do the same. Review Source VR Verified Reviewer Volunteer Support Non-Profit Organization Management Used the software for: 1-2 years ### "Great Volunteer Management Product" August 7, 2025 5.0 Amazing. Great product. Highly recommend. Appreciate all the customizable features and ability to add links and photos. Pros Best volunteer management product we have tried so far. Especially appreciate the constant and reliable support from \[sensitive content hidden\] for any and all questions I have! Cons A bit of a learning curve at the beginning like any new system, however the support forums are really helpful to get an idea of what to do. If I have any questions I can just call and get a walk-through! Review Source PG Philippa G. Volunteer Management Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "International Convention Review" June 11, 2025 5.0 I found to be responsive and quick to deal with questions and they focused on resolutions. Pros Really easy to learn and set up my event and corresponding shifts.Support was easy to access and responsive. I needed a specialty report and the Support person quickly provided me a Google Spreadsheet that gave me exactly what I needed and taught me how to do it myself. Cons A couple of minor suggestions. I needed to capture of summary of tshirt size AND hat size. I would have liked to see both on my dashboard. Review Source RP Rekko P. Volunteer Hospitality Used the software for: Less than 6 months ### "VolunteerLocal is #1" May 16, 2025 5.0 This is my first time gathering volunteers and it is a big event, This was the best one stop shop for everything we need, from communticating to the voulnteers and them checking in. Pros All the help I got from Support \[sensitive content hidden\]! Streamline procces! The easy of setup and having thing in one place, Cons So far nothing. When we had a creative brain storm, we would call Support and \[sensitive content hidden\] made it happen. Review Source JS Jessica S. Volunteer Benefits Manager Food & Beverages Used the software for: 6-12 months ### "Fast and Friendly support when needed" August 2, 2024 5.0 This is the first time I have really dove into the application. Trying to develop a process to fit out user needs as a sib organization. The support I have received when I have had questions is always prompt and friendly. This morning I left a voicemail and was immediately phoned back for assistance. \[sensitive content hidden\] was very professional and was able to assist with my issue as well as provide information for additional questions I had. While I like to explore things myself, It's good to know I have support when needed. Pros I like to ability to copy a volunteer to different positions instead of manual entry. Cons Having to make export reports and the inability to go to the shift in my job and download it frmo there automatically. The icons are inconsistant, If i am looking at a shift list.. on the right is cancel but if I click the box to the right of the name, icons drop down and it is a trash can that says delete. They should probably be changed to something that says remove from shift. Delete can and has been misunderstood as Deleting a user. Its actually odd to have both ways from the same place available. A way to delete move/ copy multiple people from a job might be a good feature. I am not sure if it currently exists. There needs to be a wait list feature for each job that allows the ability to have someone apply and sit before they can sign up for a shift. This way data can be gathered for a job to select the most qualified for positions. The merge function leaves a little to be desired for users who have made 2 profiles with different forms of their name but the same email address. There should be a feature that stops a new profile from being made. This proves to be confusing to the user when they are trying to self verify. The search function is spotty. I can search a user with an email address and about 75% of the time it will come up. Additional tag in the template that allows the Job name( in our instance the team name) to be populated to the template. We send all invitations out in bulk for all jobs, so having the ability to have the job /team mentioned in the email would be preferred. This I assume would be the Job name and not the current or in additon to the current Job info. Review Source Response from VolunteerLocal August 28, 2024 On a follow up call with the customer we addressed a few items from the feedback. (a) The feedback regarding the delete/remove was implemented, (b) while we don't have a formal wait list process, there are configurations available to create wait lists, (c) the merge process is a capability we support, (d) demonstrated that dup profiles are not being created, (e) search capability is working properly. TF Tee F. Volunteer Coordinator Airlines/Aviation Used the software for: 1-2 years ### "I would be lost without the tools Volunteer Local provides!" July 23, 2024 5.0 Pros The option to generate reports and customize the reported fields is great! Also, I love to see where each volunteer has a sign up or position on a single page. There are some great an valuable features here. Cons Management of volunteers files could require fewer steps Review Source SC Sarah C. Community and Volunteer Engagement Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Very Happy Customers!" April 3, 2024 5.0 We had a big job in switching over our volunteer software system to from our previous system. I have been so pleased with not only the capabilities of VolunteerLocal's system, but the customizable options that allow us to really capture and streamline information in a way that makes the most sense for the unique needs of our organization. And again, you simply cannot beat the personal, friendly, and knowledgeable customer service. I would highly recommend this system to other Volunteer Managers in the nonprofit sector. Pros has been a phenomenal partner for our organization. The software is fully customizable and has helped us streamline how we capture volunteer information and schedule volunteers. The best part is the phenomenal customer service from Brian, Emily, and the rest of the team. They have been tremendous partners in helping us set up our site in a way that will most benefit our organization. Cons We have been incredibly satisfied customers. While some aspects of the set up process were a bit confusing for this technologically-challenged employee, the team was so patient, kind, and helpful in assisting with our setup. Any roadblocks that came up were kindly and quickly addressed by the excellent customer service. Review Source Response from VolunteerLocal April 11, 2024 We're so glad you're part of the VolunteerLocal family! Never hesitate to reach out to our support team if you need anything. TK Teddy K. Volunteer Coordinator Sports Used the software for: 2+ years ### "Wouldn't use any other software!" February 3, 2022 5.0 After using other volunteer registration platforms, has saved me several hours of time as it provides all of the features that I need and it's easy to maneuver. I have used other platforms that were not user friendly which cost me a lot of extra time in preparing statistics, reports, etc. which had to be done manually. Being able to send email and text communications directly from VolunteerLocal (and being able to choose specific recipients) was a huge time saver. VolunteerLocal also allowed for me to invite team captains to have limited access to their volunteer jobs on VolunteerLocal so they could remain updated with their volunteer recruitment, whereas, other platforms I would have to do on a regular basis because they didn't allow for outside user access. Pros This software is very user friendly and easy to maneuver around to the different features, especially for someone like me who is not extremely savvy with technology. It provides all of the features that I need for volunteer recruitment for our annual race. Cons I have used other platforms for volunteer recruitment, and to be honest, there was nothing that I didn't like about . It provided everything that I needed, whereas other products didn't have all of the features that I needed, which meant I had to do a lot of my recruitment manually. Review Source JL Jenny L. Volunteer Manager Marketing and Advertising Used the software for: 2+ years ### "Highly recommended" August 12, 2021 5.0 Exceptional customer service along with a premier product. Pros The combination of all the functions needed to run a smooth volunteer based event - functions that we didn't even think of that we are still inspired to incorporate into our SOP. User friendly yet customizable but not so much that I need to be a programmer to know how to use the product. Cons I have too many options! I get overwhelmed sometimes by all the functionalities available and how to utilize every single one. I don't need to be a programmer but it shows me how granular I could get to run my event. In a perfect event world, I could have a whole month building my VL pages and then barely have anything to manage come recruitment and management time. Review Source MC Matt C. Community Engagement Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "The best bang for the buck." February 15, 2023 5.0 Volunteer Local was easy to get set up. When I have needed help with specific tasks or uses, the support has been personable and efficient. Pros It meets all of my goals with one application. Other platforms either completely omitted some of these features or had work-arounds. Volunteer Local is the whole package. Most used features:Application to volunteerEmailing specific groups or rolesTracking volunteer hours servedExporting data/reporting Cons Everything works great, the UI design isn't as pretty as I might like Reason for choosing VolunteerLocal Volunteer Local was the only program that met my requirements within my budget (and one of only a couple at all): Volunteer Signup, Built in Email Marketing, SMS to volunteers, App for Volunteers to use, volunteer self check in, Tracking volunteer Hours, Volunteer Tag and Search by roles, and Group Signup Review Source SR Shona R. Volunteers Secretariat Non-Profit Organization Management Used the software for: Less than 6 months ### "VolunteerLocal Review" March 14, 2024 4.0 The features are great! It is a good tool for volunteer management. I'm not sure about the price to be honest, but it definitely does the job well. And if there are things that you don't like about the software because it's confusing to navigate, customised customer service definitely makes up for it. You're definitely paying for a very efficient customer service experience. Pros I like the customisable options and the ability to reach out to mass participants. I especially liked the customer service provided. There are YouTube tutorials and a very attentive customer service team that can answer your specific questions. I had a query about volunteers signing up for jobs and shifts, and customer service agent \[sensitive content hidden\] really gave me top notch service, even providing me a customised and in-depth video tutorial. Cons It can be a little confusing. If you missed a small step, it might affect your event or programme overall. Or it makes it very clear how we can set-up the page as admin, but there is little help if you're a registered volunteer and if you need help navigating the page. As admin, it is necessary for us to understand the volunteers' procedures and methods to achieve certain things, and there might be an inconvenience if we can't answer them as well. Review Source Response from VolunteerLocal April 11, 2024 Our support team is always available to get another set of eyes on your event/program. If there's anything we can do to help, don't hesitate to reach out. MG Mary G. Volunteer Coordinator Entertainment Used the software for: 2+ years ### "Great support staff " September 16, 2023 5.0 It's been a work in progress for me but, the product have really elevated our volunteer recruitment and communications. Pros I like the flexibility in customizing Fields to accommodate my needs. The ability to set up templates to communicate is great. The support staff is always responsive with clear and concise information/directions. They also act on suggestions to make the productive better. Cons Occasionally I couldn't find the information needed and had to reach out to support staff for help. improvements have been made over the last year or so to make it more user friendly. Reason for choosing VolunteerLocal It had the most options specific to volunteer needs. Review Source JW John W. Volunteer Program Manager Program Development Used the software for: 1-2 years ### "Volunteer Local Review" November 15, 2023 4.0 Overall great experience. They've always been responsive and has allowed me to track data easily for reporting purposes. Pros Easy to use. Great customer service. It's perfect for a small, midsize nonprofit. Cons I wish there was more opportunities for volunteers to engage with each other on the platform. Something like allowing volunteers to create private groups, post pictures, etc. Review Source JL Jeff L. Executive Director Sports Used the software for: 2+ years ### "Using Volunteer Local to manage 1500 volunteer shifts for our event" January 26, 2024 5.0 This will be our 4th event using the platform. Pros Ease of use, good tutorials, great customer support. Cons Nothing, we could not manage our 1500 volunteers without a robust and user friendly platform like this. Review Source Response from VolunteerLocal April 11, 2024 We're so glad you had success with your events using VolunteerLocal. Never hesitate to reach out to support if you need anything. RA Rebecca A. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent Volunteer Management System" April 26, 2024 5.0 I am using as part of a larger organization with multiple components all using VolunteerLocal. \[sensitive content hidden\] in Customer Support is outstanding. The design of this program is amazingly thorough. Highly recommended. Pros Customer Support is outstanding. is intuitive and well designed. Cons Frankly, nothing. I enjoy alot. Review Source MG Marge G. Volunteer Local Event Sign-up Coordidnator Events Services Used the software for: 6-12 months ### "New User thoughts" February 27, 2023 4.0 Our support manager is \[sensitive content hidden\] who has been wonderful to work with, and is very patient. He does not make me feel inferior as I have been learning how to use the program effectively. He is a great teacher, now I need to practice and get used to entering things correctly. Pros It its relatively easy for me to add an event. Cons Because I am not very tech savvy, the terms do not click in my brain automatically. Reason for choosing VolunteerLocal I was not involved in this part of the process at all. In fact, the people on our team who showed me what to do were involved and are very computer literate, so it was very easy for them. More difficult for me because I am a visual and "do it" learner, but \[sensitive content hidden\] has been amazing to help me catch up and reverse some of my mistakes. Review Source Response from VolunteerLocal March 10, 2023 Thanks so much for the feedback! We are always looking for ways to make VolunteerLocal even more simple for admin users. We're glad our support team has been able to help you adjust. Never hesitate to reach out when you have questions! MV Marisol V. Head Teacher & Volunteer Coordinator Education Management Used the software for: Less than 6 months ### "Great IT Support" August 10, 2023 5.0 Great! Pros The support I received from \[sensitive content hidden\] to launch. Cons Some features were not "out of the box" and had to be resolved internally.On a few cases, we had to explore other ways to customize what we needed the system to do. Reason for choosing VolunteerLocal I was recruited at a good time and the product seemed to help me do what needed to be optimized. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.