---
title: "VolunteerLocal Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is VolunteerLocal the right Nonprofit solution for you? Explore 206 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/122906/VolunteerLocal/reviews/"
page_type: "reviews"
language: "en"
---

VolunteerLocal

4.8 (206)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated July 21st, 2026

# Reviews of VolunteerLocal

Ease of use

4.6

Customer Service

5.0

## Pros and Cons in Reviews

LR

Liz R

Volunteer ManagerFund-Raising, 2 - 10 employeesUsed the software for: 1-2 years.

“The video trainings are clear, helpful, and right on target, and I sincerely appreciate the quick and responsive customer service whenever questions arise.“

June 24, 2026

JA

Judy A

Volunteer ManagerSports, 201 - 500 employeesUsed the software for: 1-2 years.

“My event involves over 400 volunteers, hundreds of jobs and shifts, and a year's worth of planning; consequently, there have been issues requiring \[sensitive content hidden\] and her team to create new code to accommodate my needs.“

November 12, 2025

TV

Taylor V

Volunteer and Engagement ManagerEducation Management, 2 - 10 employeesUsed the software for: 6-12 months.

“The functions to reserve blocks for volunteers as well as the volunteer experience have improved drastically in just my 6 months of use!“

January 16, 2026

JS

Jessica S

Volunteer Benefits ManagerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months.

“The merge function leaves a little to be desired for users who have made 2 profiles with different forms of their name but the same email address. “

August 2, 2024

TV

Taylor V

Volunteer and Engagement ManagerEducation Management, 2 - 10 employeesUsed the software for: 6-12 months.

“It was a bit of a learning curve for me in starting a new role, but my database nerd self delights in the opportunity to build things out beautifully and functionally now!“

January 16, 2026

CK

Christiana K

Volunteer CoordinatorFarming, 2 - 10 employeesUsed the software for: Less than 6 months.

“It's a little aggravating to have to resize graphics perfectly so they fit with the VolLocal upload.“

April 15, 2024

TM

Tyler M

Volunteer SupportNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years.

“Appreciate all the customizable features and ability to add links and photos.“

August 7, 2025

EP

Eric P

Volunteer CoordinatorConstruction, 11 - 50 employeesUsed the software for: 1-2 years.

“HTML coding needed for certain functions, at times can feel underdeveloped in functionality“

May 10, 2024

## Showing most helpful reviews

Showing 1-25 of 206 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Susan B.  
Volunteer Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Moved from SignUpGenius to VolunteerLocal"

January 5, 2024

5.0

I am the Volunteer Coordinator for a food pantry in Colorado. We operate twice a month and each pantry runs Sun - Wed. A single pantry has 184 volunteer spots that need to be filled. I have 500+ volunteers in my database. We moved from SignUpGenius to VL for function, i.e., better reports, and tech support. The team at VL have been easy to work with and my questions and concerns have been addressed promptly. If you have a repeatable event with a large number of jobs / shifts and you want to track volunteer information, you should consider VolunteerLocal.

Pros

As an Admin, it is easy to duplicate events. Reports are easy to use and their database is set up in such a way that I have been able to create almost every report I wanted. Tech support responds promptly with legitimate answers. My 500+ volunteers are reporting VL is an easy too for them to use.

Cons

N/A. I haven't come across anything we haven't been able to resolve or work through.

Reason for choosing VolunteerLocal

These were the criteria I used when researching different tools. 1.Allow volunteers to see who they would be working with. This option is not available with most software due to privacy concerns. VolunteerLocal defaults to not allowing volunteers to see their co-workers, but I requested and received an exception. 2.Be easy for volunteers to sign up and edit an existing signup, i.e., add a comment, cancel a shift, etc. 3.Be easy for volunteers to add a guest, specifically, NOT requiring each volunteer, including minor children, to sign up separately with their own email ID. 4.Be easy for volunteers to view the number of open positions for a particular pantry date and/or job. 5.Be easy for volunteers to find the shift you are interested in. 6.Include a mobile app. As an Admin, I wanted it to be easy to duplicate an event and to run the reports I needed.

Switched from

[SignUpGenius](https://www.capterra.com/p/135392/SignUpGenius/)

The primary reason we are moving away from SUG is the technical support we received was unsatisfactory, i.e., the duplicate url issue occurred twice this year (delaying the release of new signups), numerous emails sent from SUG are not delivered due to ‘bad email IDs (from Microsoft)’ and there is no longer help from SUG to resend these, images and formatting options are not available when sending mass emails from SUG (the emails I’ve been sending recently are handcrafted in word and manually sent in groups of 100 from the Round Pantry ID), and third party cookies have prevented volunteers from signing up. Additionally, all reports in SUG are date-based and not volunteer-based. This requires an arduous process on my part to create the reports we like to see, e.g., number of active volunteers, number of faith organizations, etc. Also, I have experienced times when the SUG server is down and signups are simply not available.

Review Source

Response from VolunteerLocal

January 8, 2024

So great to hear how user-friendly and efficient VolunteerLocal has been for you and your volunteers. Never hesitate to reach out to support if you need anything!

LR

Lindsay R.  
Volunteer Coordinator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Shift Reminders Through Text & New Jobs"

May 6, 2025

4.0

I appreciated that my feedback was valued and that \[sensitive content hidden\] at VL was able to walk me through our processes and any concerns that I may have had. She was thorough and considerate of our experience.

Pros

I liked working with \[sensitive content hidden\] because she was able to diagnose my problem quickly and present fast and efficient solutions.

Cons

There was nothing that I didn't like, but what I struggled a bit with was that our use of the site might need to have some large changes in order to make quick fixes. The way we have our programs and events set up allow for some capabilities but act as an obstacle for others.

Switched from

[CRM Analytics](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)

We needed something more user-friendly that allowed for volunteers to have their own accountability in registration.

Review Source

KC

Kay C.  
Volunteer Coordinator  
Civic & Social Organization  
Used the software for: 6-12 months

### "Get VolunteerLocal -- it works!"

July 23, 2026

5.0

I end up mentioning learning about VolunteerLocal as one of the perks of this job. Seriously (they're not giving me any money to say that). As a retired teacher, I've had to use a LOT of platforms, and this is one of the best.

Pros

I have 921 volunteer shifts (12 jobs) over a week to fill. This program -- recommended by our city's arts organization -- is astoundingly good. Best of all, the Support staff are REAL people who respond to my email requests quickly, patiently, and skillfully. Plus, it makes sorting out reports (like who gets which T-shirt) easy. I'm really impressed.

Cons

The learning curve to get it set up is pretty steep -- expect to spend a couple thoughtful days putting your information where it needs to be and testing it internally. But the Support Staff were great about walking me through the map of the site to help get me oriented.

Review Source

CP

Corey P.  
Operations Consultant  
Primary/Secondary Education  
Used the software for: 6-12 months

### "VolunteerLocal Review"

December 9, 2022

2.0

We have loved interacting with \[SENSITIVE CONTENT\] and developing our program within your system. We appreciate his flexibility and always being available by video to walk through an issue. We do think with a few changes to the overall program this would be a great fit for us. We have had to bend it on the back end which creates more work for our team currently. We would love to see more neon integration as well.

Pros

We like the ability to have all our volunteer data in one software and that it communicates with our donor database. The customized fields and different applications allow us to create separate events for certain types of people we have in our organization. The customer service and their ability to help us problem solve for the software to fit our organization better is top notch.

Cons

Pulling reports and getting the data we are looking for has been a challenge. More features for report pulling would be optimal. Having the ability to sign a volunteer up for a repeating shift without the volunteer or admin having to do it manually. If they click on a shift that is multiple weeks in a row, they would be immediately signed up for all those shifts.

Review Source

Response from VolunteerLocal

December 20, 2022

We really appreciate this feedback and strive to continue building the functionality of our reporting. We're glad you're part of the VolunteerLocal family and this input helps us grow to meet your needs and needs or orgs like yours!

LR

Liz R.  
Volunteer Manager  
Fund-Raising  
Used the software for: 1-2 years

### "Feedback - Shoes and Clothes For Kids"

June 24, 2026

5.0

Overall, expectations have been exceeded. As the Volunteer Manager for Shoes and Clothes for Kids, I have been using VolunteerLocal for nearly a year and a half, and I truly “touch” the system every single day. It has made a tremendous difference in my ability to manage volunteers and communicate effectively with the large community of people interested in supporting our organization.

Pros

The platform is intuitive, easy to use, and simple to share with others. It has significantly improved our ability to keep staff informed and up to date on who to expect and when, helping our daily operations run much more smoothly. the support from you and your team has been outstanding. The video trainings are clear, helpful, and right on target, and I sincerely appreciate the quick and responsive customer service whenever questions arise.

Cons

I have to sign in every day - system could at least "remember" my user name. I have clicked button several times but it doesn't work.

Review Source

DBN

Debra Buttler N.  
Volunteer Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Thank you for your amazing customer service"

February 13, 2026

5.0

EXCELLENT Personal Supportive Encouraging Positive Friendly Informative Sensational Good sense of humor Intuiutive

Pros

That the consultants help this novice with EVERYTHING with a much more cheerful attitude than my younger family members!

Cons

Adding photos and documents should be just as easy as on Word. I would like a simple table of contents for each problem people encounter, click on it, receive solution (especially for those who have trouble remembering - the elderly volunteer coordinators)!

Review Source

JA

Judy A.  
Volunteer Manager  
Sports  
Used the software for: 1-2 years

### "Highly Recommend VolunteerLocal "

November 12, 2025

5.0

I have been completely impressed and more than satisfied by the exemplary customer service and genuine care I have received from \[sensitive content hidden\], my VolunteerLocal liaison. She has been professional, sincere, patient, and careful to understand my needs thoroughly while guiding me through the volunteer database and process. The system was much easier to learn than I had anticipated which, along with \[sensitive content hidden\]'s guidance and suggestions, eased my angst. When I have had a question, she has sent me a brief video and instructions, detailing the answer. My event involves over 400 volunteers, hundreds of jobs and shifts, and a year's worth of planning; consequently, there have been issues requiring \[sensitive content hidden\] and her team to create new code to accommodate my needs. This type of customized care has proven invaluable. There has not been a single hiccup in the volunteer sign-up process, reducing the number of questions I have received from volunteers. I cannot recommend VolunteerLocal highly enough, and based on this experience, I will recommend VolunteerLocal to any company that utilizes a volunteer platform.

Pros

The user-friendliness of the database and the excellent customer service I have been afforded have made my first experience using a volunteer database a pleasure.

Cons

I do not have any cons to share. If I have needed extra information or fields for my volunteers to provide more information, \[sensitive content hidden\] has enthusiastically reassured me they would be added. I have no complaints.

Review Source

TV

Taylor V.  
Volunteer and Engagement Manager  
Education Management  
Used the software for: 6-12 months

### "Excellent Support & Value"

January 16, 2026

4.0

It was a bit of a learning curve for me in starting a new role, but my database nerd self delights in the opportunity to build things out beautifully and functionally now!

Pros

The functions to reserve blocks for volunteers as well as the volunteer experience have improved drastically in just my 6 months of use! It's a gift to be able to keep our branding and also direct volunteers quickly to the most actionable steps. Also, \[sensitive content hidden\] newsletter with tips and tricks is the most helpful!

Cons

Some of the backend user interface has been clunky, but for the most part I'm extremely satisfied for the value.

Review Source

JM

Jared M.  
Construction Services Volunteer Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "VolunteerLocal For Life"

September 19, 2025

5.0

VolunteerLocal consistently exceeds expectations, going above and beyond to meet our needs. We’re both grateful and excited to partner with such a fantastic company.

Pros

The interface is intuitive, user-friendly, and versatile. In today’s highly transactional world, Brian and his team stand out for their personable approach and their reputation for going the extra mile to deliver expert, customized support.

Cons

If this section didn’t require a response, I’d leave it blank—a true testament to their unwavering commitment to excellence. I have no feedback to offer at this time.

Review Source

BN

Bertrand N.  
Community Events Manager  
Events Services  
Used the software for: 1-2 years

### "Great Customer Support & User Friendly Volunteer Tool"

January 20, 2026

5.0

Very good overall. I've been using the system going on 3 years now and like the fact that the user interface is good both on phone and PC.

Pros

Access to prior and current event data. User friendly system including mobile. Very responsive support as well and super friendly!

Cons

Some times user permissions can be confusing. Would be great to have a seamless way to share passwords with group captains in a efficient manner.

Review Source

PG

Philippa G.  
Volunteer Management Coordinator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "International Convention Review"

June 11, 2025

5.0

I found VolunteerLocal to be responsive and quick to deal with questions and they focused on resolutions.

Pros

Really easy to learn and set up my event and corresponding shifts.Support was easy to access and responsive. I needed a specialty report and the VolunteerLocal Support person quickly provided me a Google Spreadsheet that gave me exactly what I needed and taught me how to do it myself.

Cons

A couple of minor suggestions. I needed to capture of summary of tshirt size AND hat size. I would have liked to see both on my dashboard.

Review Source

RP

Rekko P.  
Volunteer  
Hospitality  
Used the software for: Less than 6 months

### "VolunteerLocal is #1"

May 16, 2025

5.0

This is my first time gathering volunteers and it is a big event, This was the best one stop shop for everything we need, from communticating to the voulnteers and them checking in.

Pros

All the help I got from Support \[sensitive content hidden\]! Streamline procces! The easy of setup and having thing in one place,

Cons

So far nothing. When we had a creative brain storm, we would call Support and \[sensitive content hidden\] made it happen.

Review Source

JS

Jessica S.  
Volunteer Benefits Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Fast and Friendly support when needed"

August 2, 2024

5.0

This is the first time I have really dove into the application. Trying to develop a process to fit out user needs as a sib organization. The support I have received when I have had questions is always prompt and friendly. This morning I left a voicemail and was immediately phoned back for assistance. \[sensitive content hidden\] was very professional and was able to assist with my issue as well as provide information for additional questions I had. While I like to explore things myself, It's good to know I have support when needed.

Pros

I like to ability to copy a volunteer to different positions instead of manual entry.

Cons

Having to make export reports and the inability to go to the shift in my job and download it frmo there automatically. The icons are inconsistant, If i am looking at a shift list.. on the right is cancel but if I click the box to the right of the name, icons drop down and it is a trash can that says delete. They should probably be changed to something that says remove from shift. Delete can and has been misunderstood as Deleting a user. Its actually odd to have both ways from the same place available. A way to delete move/ copy multiple people from a job might be a good feature. I am not sure if it currently exists. There needs to be a wait list feature for each job that allows the ability to have someone apply and sit before they can sign up for a shift. This way data can be gathered for a job to select the most qualified for positions. The merge function leaves a little to be desired for users who have made 2 profiles with different forms of their name but the same email address. There should be a feature that stops a new profile from being made. This proves to be confusing to the user when they are trying to self verify. The search function is spotty. I can search a user with an email address and about 75% of the time it will come up. Additional tag in the template that allows the Job name( in our instance the team name) to be populated to the template. We send all invitations out in bulk for all jobs, so having the ability to have the job /team mentioned in the email would be preferred. This I assume would be the Job name and not the current or in additon to the current Job info.

Review Source

Response from VolunteerLocal

August 28, 2024

On a follow up call with the customer we addressed a few items from the feedback. (a) The feedback regarding the delete/remove was implemented, (b) while we don't have a formal wait list process, there are configurations available to create wait lists, (c) the merge process is a capability we support, (d) demonstrated that dup profiles are not being created, (e) search capability is working properly.

SC

Sarah C.  
Community and Volunteer Engagement Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Very Happy Customers!"

April 3, 2024

5.0

We had a big job in switching over our volunteer software system to VolunteerLocal from our previous system. I have been so pleased with not only the capabilities of VolunteerLocal's system, but the customizable options that allow us to really capture and streamline information in a way that makes the most sense for the unique needs of our organization. And again, you simply cannot beat the personal, friendly, and knowledgeable customer service. I would highly recommend this system to other Volunteer Managers in the nonprofit sector.

Pros

VolunteerLocal has been a phenomenal partner for our organization. The software is fully customizable and has helped us streamline how we capture volunteer information and schedule volunteers. The best part is the phenomenal customer service from Brian, Emily, and the rest of the team. They have been tremendous partners in helping us set up our site in a way that will most benefit our organization.

Cons

We have been incredibly satisfied customers. While some aspects of the set up process were a bit confusing for this technologically-challenged employee, the team was so patient, kind, and helpful in assisting with our setup. Any roadblocks that came up were kindly and quickly addressed by the excellent customer service.

Review Source

Response from VolunteerLocal

April 11, 2024

We're so glad you're part of the VolunteerLocal family! Never hesitate to reach out to our support team if you need anything.

TK

Teddy K.  
Volunteer Coordinator  
Sports  
Used the software for: 2+ years

### "Wouldn't use any other software!"

February 3, 2022

5.0

After using other volunteer registration platforms, VolunteerLocal has saved me several hours of time as it provides all of the features that I need and it's easy to maneuver. I have used other platforms that were not user friendly which cost me a lot of extra time in preparing statistics, reports, etc. which had to be done manually. Being able to send email and text communications directly from VolunteerLocal (and being able to choose specific recipients) was a huge time saver. VolunteerLocal also allowed for me to invite team captains to have limited access to their volunteer jobs on VolunteerLocal so they could remain updated with their volunteer recruitment, whereas, other platforms I would have to do on a regular basis because they didn't allow for outside user access.

Pros

This software is very user friendly and easy to maneuver around to the different features, especially for someone like me who is not extremely savvy with technology. It provides all of the features that I need for volunteer recruitment for our annual race.

Cons

I have used other platforms for volunteer recruitment, and to be honest, there was nothing that I didn't like about VolunteerLocal. It provided everything that I needed, whereas other products didn't have all of the features that I needed, which meant I had to do a lot of my recruitment manually.

Review Source

JL

Jenny L.  
Volunteer Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Highly recommended"

August 12, 2021

5.0

Exceptional customer service along with a premier product.

Pros

The combination of all the functions needed to run a smooth volunteer based event - functions that we didn't even think of that we are still inspired to incorporate into our SOP. User friendly yet customizable but not so much that I need to be a programmer to know how to use the product.

Cons

I have too many options! I get overwhelmed sometimes by all the functionalities available and how to utilize every single one. I don't need to be a programmer but it shows me how granular I could get to run my event. In a perfect event world, I could have a whole month building my VL pages and then barely have anything to manage come recruitment and management time.

Review Source

MC

Matt C.  
Community Engagement Coordinator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "The best bang for the buck."

February 15, 2023

5.0

Volunteer Local was easy to get set up. When I have needed help with specific tasks or uses, the support has been personable and efficient.

Pros

It meets all of my goals with one application. Other platforms either completely omitted some of these features or had work-arounds. Volunteer Local is the whole package. Most used features:Application to volunteerEmailing specific groups or rolesTracking volunteer hours servedExporting data/reporting

Cons

Everything works great, the UI design isn't as pretty as I might like

Reason for choosing VolunteerLocal

Volunteer Local was the only program that met my requirements within my budget (and one of only a couple at all): Volunteer Signup, Built in Email Marketing, SMS to volunteers, App for Volunteers to use, volunteer self check in, Tracking volunteer Hours, Volunteer Tag and Search by roles, and Group Signup

Review Source

SR

Shona R.  
Volunteers Secretariat  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "VolunteerLocal Review"

March 14, 2024

4.0

The features are great! It is a good tool for volunteer management. I'm not sure about the price to be honest, but it definitely does the job well. And if there are things that you don't like about the software because it's confusing to navigate, customised customer service definitely makes up for it. You're definitely paying for a very efficient customer service experience.

Pros

I like the customisable options and the ability to reach out to mass participants. I especially liked the customer service provided. There are YouTube tutorials and a very attentive customer service team that can answer your specific questions. I had a query about volunteers signing up for jobs and shifts, and customer service agent \[sensitive content hidden\] really gave me top notch service, even providing me a customised and in-depth video tutorial.

Cons

It can be a little confusing. If you missed a small step, it might affect your event or programme overall. Or it makes it very clear how we can set-up the page as admin, but there is little help if you're a registered volunteer and if you need help navigating the page. As admin, it is necessary for us to understand the volunteers' procedures and methods to achieve certain things, and there might be an inconvenience if we can't answer them as well.

Review Source

Response from VolunteerLocal

April 11, 2024

Our support team is always available to get another set of eyes on your event/program. If there's anything we can do to help, don't hesitate to reach out.

CP

Corinne P.  
Volunteer and Outreach Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Volunteer Local for a small Nonprofit"

June 14, 2022

5.0

It has been an incredible tool for our small non-profit. Volunteer coordination is a small part of my job, so the help from this program allows us the time and focus on our other fund-raising goals.

Pros

Being able to contact support anytime and having helpful staff to walk us through it, we have limited time so this is an incredible feature.

Cons

Volunteers unable to view their hours, but this is now a feature they can access.

Reason for choosing VolunteerLocal

Syncing with Neon CRM

Review Source

Response from VolunteerLocal

December 1, 2022

We're glad VolunteerLocal allows you to focus on the other needs within your nonprofit! If you ever had questions, don't hesitate to reach out to support.

KR

Krista R.  
Volunteer Coordinator  
Religious Institutions  
Used the software for: 1-2 years

### "Amazing Customer Service"

March 1, 2023

5.0

Customer service is one of my favorite aspects of Volunteer Local. From the top down, I receive immediate responses from the whole team. And it's usually on features not yet created, but the team will figure it out and make changes to the product to accommodate our needs the best that they can. I just can't say enough praises for this team!

Pros

I use Volunteer Local multiple times per day, every single day. Our organization could not run efficiently without it. It is very easy to set up events and also very easy for volunteers to navigate

Cons

There's nothing that I don't like. Maybe in the future a more useful app for both the admin and the volunteers? (I haven't been on the app in a while, maybe it's more helpful now.)

Review Source

Response from VolunteerLocal

March 10, 2023

We're thrilled to help make sure your programs run efficiently! Our team is available whenever you need support and your feedback is invaluable to us.

MP

Michelle P.  
Volunteer Coordinator  
Individual & Family Services  
Used the software for: 2+ years

### "Customer Service Review"

August 3, 2023

5.0

Fantastic!

Pros

Customer Service outstanding, prompt, attentive

Cons

Creating reports that are specific, setting up templates

Reason for choosing VolunteerLocal

Director's choice

Review Source

Response from VolunteerLocal

August 22, 2023

We're very proud of our incredible customer support. Never hesitate to reach out if you have questions and/or feedback!

CN

Colby N.  
Volunteer Director  
Events Services  
Used the software for: 2+ years

### "Vol Local Review"

March 30, 2023

5.0

Positive. Way better than what we were doing several years ago.

Pros

Way to capture volunteer information. Categorize them and organize them for each area of the event.

Cons

Too many steps or clicks to get to all the main information. Many parts of this could all be on one page.

Review Source

LR

Lesley R.  
Volunteer Engagement Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great Asset to those who manage volunteers"

August 24, 2022

5.0

The customer support for this company is out of this world. \[SENSITIVE CONTENT\] has gone above and beyond to help make this process possible for us.

Pros

I can integrate messages to go out to volunteers without having to remember to do it. I have 5 different message that go out within a certain time frame and once it's set up I never have to do it again.

Cons

Nothing as of right now. I've only been using the system for 4 months so I feel I'm still learning and asking questions.

Review Source

LB

Liz B.  
Volunteer Coordinator  
Entertainment  
Used the software for: 2+ years

### "Easy to Use"

May 31, 2024

4.0

I find it fairly easy to use. I wish I had more time to delve into all the extra features it offers because I'd probably be amore efficient user. I appreciate the customer service aspect of it the most.

Pros

The scheduling is easy to set up, making adjustments to existing factions if use is easy to do. My customer service rep is on the ball, thanks \[sensitive content hidden\]! He will always try to squeeze in my problems for solution in an immediate manner and that is probably my favorite part of this program.

Cons

I wish the YouTube channel were updated more frequently, I do like using that as a resource, but when the interface changes and the tutorial doesn't reflect that change, it can be confusing.

Review Source

KW

Kelsey W.  
Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Customer Service Top Notch"

March 5, 2024

5.0

The customer service I have received from their team has been the best I have ever experienced from a volunteer management site. Everyone I have spoken to has been kind and made every interaction great. Not only are they kind and personable, but they respond in a timely manner.

Pros

We have been on the lookout for a volunteer management software or site that allows to closely manage time and has an easy volunteer check-in AND check-out feature and this site has met our needs and the process has been very easy for admins and volunteers to use.

Cons

I have not found a dislike yet for how we use the site.

Review Source

Response from VolunteerLocal

April 11, 2024

Thank you for such positive feedback on our support team. We're know we're biased, but they're pretty great. Never hesitate to reach out if you have quesitons.

## Send me user reviews about this product

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

Talk to a Capterra advisor for free and get results within 15 minutes.