--- title: "VolunteerLocal Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is VolunteerLocal the right Nonprofit solution for you? Explore 206 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/122906/VolunteerLocal/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-28" --- VolunteerLocal 4.8 (206) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 28th, 2026 # Reviews of VolunteerLocal Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews LR Liz R Volunteer ManagerFund-Raising, 2 - 10 employeesUsed the software for: 1-2 years. “The video trainings are clear, helpful, and right on target, and I sincerely appreciate the quick and responsive customer service whenever questions arise.“ June 24, 2026 JA Judy A Volunteer ManagerSports, 201 - 500 employeesUsed the software for: 1-2 years. “My event involves over 400 volunteers, hundreds of jobs and shifts, and a year's worth of planning; consequently, there have been issues requiring \[sensitive content hidden\] and her team to create new code to accommodate my needs.“ November 12, 2025 TV Taylor V Volunteer and Engagement ManagerEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “The functions to reserve blocks for volunteers as well as the volunteer experience have improved drastically in just my 6 months of use!“ January 16, 2026 JS Jessica S Volunteer Benefits ManagerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “The merge function leaves a little to be desired for users who have made 2 profiles with different forms of their name but the same email address. “ August 2, 2024 TV Taylor V Volunteer and Engagement ManagerEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “It was a bit of a learning curve for me in starting a new role, but my database nerd self delights in the opportunity to build things out beautifully and functionally now!“ January 16, 2026 CK Christiana K Volunteer CoordinatorFarming, 2 - 10 employeesUsed the software for: Less than 6 months. “It's a little aggravating to have to resize graphics perfectly so they fit with the VolLocal upload.“ April 15, 2024 HC Hanna C Workforce CoordinatorSports, 51 - 200 employeesUsed the software for: 6-12 months. “Their Support specialist, \[sensitive content hidden\] , not only answered a question I emailed quickly and made the solution very clear and easy to follow, she made time after that to meet via Zoom and teach me a bit more about the program, solving a few challenges I wasn't even aware VL could mitigate prior to speaking with her!“ May 9, 2025 EP Eric P Volunteer CoordinatorConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “HTML coding needed for certain functions, at times can feel underdeveloped in functionality“ May 10, 2024 ## Showing most helpful reviews Showing 1-25 of 206 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Volunteer Coordinator Used the software for: Less than 1 year ### "Get VolunteerLocal -- it works!" July 24, 2026 5.0 I end up mentioning learning about VolunteerLocal as one of the perks of this job. Seriously (they're not giving me any money to say that). As a retired teacher, I've had to use a LOT of platforms, and this is one of the best. Pros I have 921 volunteer shifts (12 jobs) over a week to fill. This program -- recommended by our city's arts organization -- is astoundingly good. Best of all, the Support staff are REAL people who respond to my email requests quickly, patiently, and skillfully. Plus, it makes sorting out reports (like who gets which T-shirt) easy. I'm really impressed. Cons The learning curve to get it set up is pretty steep -- expect to spend a couple thoughtful days putting your information where it needs to be and testing it internally. But the Support Staff were great about walking me through the map of the site to help get me oriented. Review Source R Reviewer Volunteer Manager Used the software for: 1-3 years ### "Feedback - Shoes and Clothes For Kids" June 25, 2026 5.0 Overall, expectations have been exceeded. As the Volunteer Manager for Shoes and Clothes for Kids, I have been using VolunteerLocal for nearly a year and a half, and I truly “touch” the system every single day. It has made a tremendous difference in my ability to manage volunteers and communicate effectively with the large community of people interested in supporting our organization. Pros The platform is intuitive, easy to use, and simple to share with others. It has significantly improved our ability to keep staff informed and up to date on who to expect and when, helping our daily operations run much more smoothly. the support from you and your team has been outstanding. The video trainings are clear, helpful, and right on target, and I sincerely appreciate the quick and responsive customer service whenever questions arise. Cons I have to sign in every day - system could at least "remember" my user name. I have clicked button several times but it doesn't work. Review Source R Reviewer Volunteer Coordinator Used the software for: 1-3 years ### "Thank you for your amazing customer service" February 19, 2026 5.0 EXCELLENT Personal Supportive Encouraging Positive Friendly Informative Sensational Good sense of humor Intuiutive Pros That the consultants help this novice with EVERYTHING with a much more cheerful attitude than my younger family members! Cons Adding photos and documents should be just as easy as on Word. I would like a simple table of contents for each problem people encounter, click on it, receive solution (especially for those who have trouble remembering - the elderly volunteer coordinators)! Review Source R Reviewer Volunteer and Engagement Manager Used the software for: Less than 1 year ### "Excellent Support & Value" January 27, 2026 4.0 It was a bit of a learning curve for me in starting a new role, but my database nerd self delights in the opportunity to build things out beautifully and functionally now! Pros The functions to reserve blocks for volunteers as well as the volunteer experience have improved drastically in just my 6 months of use! It's a gift to be able to keep our branding and also direct volunteers quickly to the most actionable steps. Also, \[sensitive content hidden\] newsletter with tips and tricks is the most helpful! Cons Some of the backend user interface has been clunky, but for the most part I'm extremely satisfied for the value. Review Source R Reviewer Member Used the software for: Less than 1 year ### "Tempe Diablos Review" January 23, 2026 5.0 The support team completely makes up for it. Specifically, \[sensitive content hidden\] was incredible during our training and onboarding. She helped us navigate the initial hurdles and ensured we knew exactly how to get the most out of the system. Pros I’ve been very impressed with the value VolunteerLocal provides relative to the cost. The tiered pricing model is a huge plus—it allows us to pay exactly for what we need without getting locked into expensive features we won't use. Cons The only significant downside I encountered was the data migration process. Getting our existing data into the system from our previous platform was a challenge. If you are starting from scratch, the setup is seamless, but be prepared for some friction if you are moving over a large database. Review Source R Reviewer Community Events Manager Used the software for: 1-3 years ### "Great Customer Support & User Friendly Volunteer Tool" January 22, 2026 5.0 Very good overall. I've been using the system going on 3 years now and like the fact that the user interface is good both on phone and PC. Pros Access to prior and current event data. User friendly system including mobile. Very responsive support as well and super friendly! Cons Some times user permissions can be confusing. Would be great to have a seamless way to share passwords with group captains in a efficient manner. Review Source R Reviewer Volunteer Manager Used the software for: 1-3 years ### "Highly Recommend VolunteerLocal " November 13, 2025 5.0 I have been completely impressed and more than satisfied by the exemplary customer service and genuine care I have received from \[sensitive content hidden\], my VolunteerLocal liaison. She has been professional, sincere, patient, and careful to understand my needs thoroughly while guiding me through the volunteer database and process. The system was much easier to learn than I had anticipated which, along with \[sensitive content hidden\]'s guidance and suggestions, eased my angst. When I have had a question, she has sent me a brief video and instructions, detailing the answer. My event involves over 400 volunteers, hundreds of jobs and shifts, and a year's worth of planning; consequently, there have been issues requiring \[sensitive content hidden\] and her team to create new code to accommodate my needs. This type of customized care has proven invaluable. There has not been a single hiccup in the volunteer sign-up process, reducing the number of questions I have received from volunteers. I cannot recommend VolunteerLocal highly enough, and based on this experience, I will recommend VolunteerLocal to any company that utilizes a volunteer platform. Pros The user-friendliness of the database and the excellent customer service I have been afforded have made my first experience using a volunteer database a pleasure. Cons I do not have any cons to share. If I have needed extra information or fields for my volunteers to provide more information, \[sensitive content hidden\] has enthusiastically reassured me they would be added. I have no complaints. Review Source R Reviewer Volunteer Coordinator Used the software for: Less than 1 year ### "Moved from SignUpGenius to VolunteerLocal" January 8, 2024 5.0 I am the Volunteer Coordinator for a food pantry in Colorado. We operate twice a month and each pantry runs Sun - Wed. A single pantry has 184 volunteer spots that need to be filled. I have 500+ volunteers in my database. We moved from SignUpGenius to VL for function, i.e., better reports, and tech support. The team at VL have been easy to work with and my questions and concerns have been addressed promptly. If you have a repeatable event with a large number of jobs / shifts and you want to track volunteer information, you should consider VolunteerLocal. Pros As an Admin, it is easy to duplicate events. Reports are easy to use and their database is set up in such a way that I have been able to create almost every report I wanted. Tech support responds promptly with legitimate answers. My 500+ volunteers are reporting VL is an easy too for them to use. Cons N/A. I haven't come across anything we haven't been able to resolve or work through. Review Source R Reviewer Volunteer Coordinator Used the software for: Less than 1 year ### "Shift Reminders Through Text & New Jobs" May 8, 2025 4.0 I appreciated that my feedback was valued and that \[sensitive content hidden\] at VL was able to walk me through our processes and any concerns that I may have had. She was thorough and considerate of our experience. Pros I liked working with \[sensitive content hidden\] because she was able to diagnose my problem quickly and present fast and efficient solutions. Cons There was nothing that I didn't like, but what I struggled a bit with was that our use of the site might need to have some large changes in order to make quick fixes. The way we have our programs and events set up allow for some capabilities but act as an obstacle for others. Review Source R Reviewer Operations Consultant Used the software for: Less than 1 year ### "VolunteerLocal Review" December 13, 2022 2.0 We have loved interacting with \[SENSITIVE CONTENT\] and developing our program within your system. We appreciate his flexibility and always being available by video to walk through an issue. We do think with a few changes to the overall program this would be a great fit for us. We have had to bend it on the back end which creates more work for our team currently. We would love to see more neon integration as well. Pros We like the ability to have all our volunteer data in one software and that it communicates with our donor database. The customized fields and different applications allow us to create separate events for certain types of people we have in our organization. The customer service and their ability to help us problem solve for the software to fit our organization better is top notch. Cons Pulling reports and getting the data we are looking for has been a challenge. More features for report pulling would be optimal. Having the ability to sign a volunteer up for a repeating shift without the volunteer or admin having to do it manually. If they click on a shift that is multiple weeks in a row, they would be immediately signed up for all those shifts. Review Source R Reviewer Construction Services Volunteer Coordinator Used the software for: 3-5 years ### "VolunteerLocal For Life" September 23, 2025 5.0 VolunteerLocal consistently exceeds expectations, going above and beyond to meet our needs. We’re both grateful and excited to partner with such a fantastic company. Pros The interface is intuitive, user-friendly, and versatile. In today’s highly transactional world, Brian and his team stand out for their personable approach and their reputation for going the extra mile to deliver expert, customized support. Cons If this section didn’t require a response, I’d leave it blank—a true testament to their unwavering commitment to excellence. I have no feedback to offer at this time. Review Source R Reviewer Volunteer Coordinator Used the software for: Less than 1 year ### "My experience !!!" May 8, 2025 5.0 When a platform consistently meets your needs without hiccups, it really proves its value. The fact that VolunteerLocal keeps everything simple and efficient for you and your team at the Botanical Gardens speaks volumes. Those daily reminders must be a game-changer—keeping everyone on track without extra effort on your part. It’s great when a tool doesn’t just work but actively makes life easier. Pros My experience with the technical support !!!! Having a real person who is genuinely helpful and knowledgeable can make all the difference. A great help desk can turn frustrating moments into smooth solutions, and it's refreshing when tech support is both friendly and effective. Have you had a specific interaction with their team that stood out Cons I can't think anything to change. If it's not broke, don't fix or change it for now. Thank you technical support for all your help !!! Review Source R Reviewer Volunteer Management Coordinator Used the software for: Less than 1 year ### "International Convention Review" June 17, 2025 5.0 I found VolunteerLocal to be responsive and quick to deal with questions and they focused on resolutions. Pros Really easy to learn and set up my event and corresponding shifts.Support was easy to access and responsive. I needed a specialty report and the VolunteerLocal Support person quickly provided me a Google Spreadsheet that gave me exactly what I needed and taught me how to do it myself. Cons A couple of minor suggestions. I needed to capture of summary of tshirt size AND hat size. I would have liked to see both on my dashboard. Review Source R Reviewer Volunteer Coordinator Used the software for: Less than 1 year ### "\[sensitive content hidden\] IS A HERO" March 19, 2025 5.0 Overall my experience has been confusing and overwhelming so far but \[sensitive content hidden\] has been my saving grace and I feel confident I can figure out everything I will need with her help! Pros I am just getting started in the platform and while it has been overwhelming, by far my favorite part is your personalized support. \[sensitive content hidden\] has helped me twice in the past week as I try to get familiarized with the platform and I just can't say enough about how wonderful she has been. She was kind, patient, and was so respectful in how she guided me through the tasks I needed to know more about. I especially love that you all do not use an automated system, and that I was able to reach the same \*actual\* person each time I called without having to go through a long menu of choices. THANK YOU for having live support staff available but most of all thank you for \[sensitive content hidden\]! :) Cons It is a lot to take in, though that is probably unavoidable. It would be nice to see a list of certain data within the platform without having to export it as well. Review Source R Reviewer Youth Committee member Used the software for: Less than 1 year ### "Recommended for any institution that depends on volunteers to function" September 17, 2021 5.0 Support team is awesome and the response times are amazing! They are extremely helpful which allows us as end users to take advantage of the features/functionality. Pros Very intuitive, easy to setup and manage volunteers, events/jobs/shifts and allows easy check in and check out using kiosks. We had a manual process prior to procuring this system and were enormously burdened with keeping tracking of volunteer hours for the youth (who need the hours to submit to schools/colleges). Cons Like any system, this one too is built on a baseline spec. As more institutions/users come onboard and start using it, it is but natural that suggestions will start flowing based on specific nuances. The ease of suggesting these changes and have some or all of those incorporated in subsequent releases would in our view make this system even more versatile and flexible. Review Source R Reviewer Program & Event Manager Used the software for: Less than 1 year ### "500 Festival x VolunteerLocal" June 30, 2023 5.0 My main area of concern in choosing a new platform was communication and background screens. VolunteerLocal completely simplified communication to the thousands of volunteers we have by allowing us to schedule emails and creating templates to have. With background screens, I wanted a platform that allowed volunteers to complete a background screen without having to send additional seperate links and an easy way to keep track of background screens. VolunteerLocal allowed that to happen and even made updates, so I was able to see who completed a background screen / who still needed one instead of having to go into each volunteer profile. Pros VolunteerLocal is extremely easy to use. When it came to building out events and scheduling, it was very straightforward. The best part is being able to add in PDF documents within shifts to help minimize distribution of paper and be able to send all necessary information through VolunteerLocal. Also, the integration with background screens and communication templates made it so much easier to track and communicate with volunteers. Cons One of the areas I would like to see updated would be the mobile app. I think it does do it's purpose but could have some upgrades to the looks of it. Review Source R Reviewer Volunteer Coordinator Used the software for: 3-5 years ### "Volunteer Local Review" July 24, 2022 5.0 My experience has been excellent. Implementing the system was smooth and is easy to use. I can't say enough about customer service. They are very attentive to answering your questions in a timely manner. They genuinely care about making sure the software meets your needs. Pros The software was easy to adapt from our previous system. It is easy to set up and use. The software can be adapted to meet your individual needs which was really helpful. The training was excellent. No question was too stupid to ask. Customer service is outstanding. Very friendly, patient and response is very quick. Cons There are too many screens that you have to go through to sign up for a shift. They are working on streamlining the process. Review Source R Reviewer Volunteer Director Used the software for: 3-5 years ### "Great Platform for Organizing Volunteers" March 31, 2023 5.0 VolunteerLocal has been a useful tool to help organize volunteers in my position as Volunteer Director. Pros I like the ease of use from the perspective of registering. I can share the signup link, and volunteers are able to clearly chose jobs. Cons There is a learning curve for VolunteerLocal. The platform is unlike others I have used in the past. I wouldn't necessarily consider this a con, but there have been some kinks I have had to work through. Review Source VR Verified Reviewer Certified Food for Life Instructor Used the software for: 3-5 years ### "VolunteerLocal meets all our needs" September 12, 2018 5.0 We manage over a thousand volunteers during a 3-day event, recruiting them in the 3 months prior each year. With the help of this software, one volunteer coordinator is able to handle all the needs of our volunteers on a part-time basis. The VolunteerLocal team has always been able to help me get they system set up for the next year quickly and easily. They have resolved any issues I've raised within a day or so. I couldn't ask for better service. Pros I like the flexibility of this software to handle unlimited volunteers in many different jobs and shifts. I also like that we can communicate directly with specific groups of volunteers - eg all those in a particular shift or job, and download lists of volunteers for almost any purpose. I also love that each year, we can copy over everything we set up for the previous year, which makes it very quick to get going. I appreciate that the sales and service is handled by just a few key staff who understand the product very well, so I can build a relationship with them and get quick answers to my questions. Cons We've been using this software for a few years now, and most of the issues we came across were fixed quickly. The only ongoing issue has been an inconsistency of fonts and sizes of text on the integrated part of our website and in some outgoing emails, and VolunteerLocal has fixed those as needed. Review Source R Reviewer Volunteer and Outreach Coordinator Used the software for: Less than 1 year ### "Volunteer Local for a small Nonprofit" June 15, 2022 5.0 It has been an incredible tool for our small non-profit. Volunteer coordination is a small part of my job, so the help from this program allows us the time and focus on our other fund-raising goals. Pros Being able to contact support anytime and having helpful staff to walk us through it, we have limited time so this is an incredible feature. Cons Volunteers unable to view their hours, but this is now a feature they can access. Review Source R Reviewer Volunteer Coordinator Used the software for: 1-3 years ### "Amazing Customer Service" March 2, 2023 5.0 Customer service is one of my favorite aspects of Volunteer Local. From the top down, I receive immediate responses from the whole team. And it's usually on features not yet created, but the team will figure it out and make changes to the product to accommodate our needs the best that they can. I just can't say enough praises for this team! Pros I use Volunteer Local multiple times per day, every single day. Our organization could not run efficiently without it. It is very easy to set up events and also very easy for volunteers to navigate Cons There's nothing that I don't like. Maybe in the future a more useful app for both the admin and the volunteers? (I haven't been on the app in a while, maybe it's more helpful now.) Review Source R Reviewer Volunteer Coordinator Used the software for: 3-5 years ### "Customer Service Review" August 7, 2023 5.0 Fantastic! Pros Customer Service outstanding, prompt, attentive Cons Creating reports that are specific, setting up templates Review Source R Reviewer Volunteer Director Used the software for: 3-5 years ### "Vol Local Review" March 30, 2023 5.0 Positive. Way better than what we were doing several years ago. Pros Way to capture volunteer information. Categorize them and organize them for each area of the event. Cons Too many steps or clicks to get to all the main information. Many parts of this could all be on one page. Review Source R Reviewer Volunteer Engagement Director Used the software for: 3-5 years ### "Great Asset to those who manage volunteers" August 29, 2022 5.0 The customer support for this company is out of this world. \[SENSITIVE CONTENT\] has gone above and beyond to help make this process possible for us. Pros I can integrate messages to go out to volunteers without having to remember to do it. I have 5 different message that go out within a certain time frame and once it's set up I never have to do it again. Cons Nothing as of right now. I've only been using the system for 4 months so I feel I'm still learning and asking questions. Review Source R Reviewer Volunteer Coordinator Used the software for: 3-5 years ### "Easy to Use" June 5, 2024 4.0 I find it fairly easy to use. I wish I had more time to delve into all the extra features it offers because I'd probably be amore efficient user. I appreciate the customer service aspect of it the most. Pros The scheduling is easy to set up, making adjustments to existing factions if use is easy to do. My customer service rep is on the ball, thanks \[sensitive content hidden\]! He will always try to squeeze in my problems for solution in an immediate manner and that is probably my favorite part of this program. Cons I wish the YouTube channel were updated more frequently, I do like using that as a resource, but when the interface changes and the tutorial doesn't reflect that change, it can be confusing. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.