# VolunteerLocal Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VolunteerLocal the right Nonprofit solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122906/VolunteerLocal/reviews --- VolunteerLocal 4.8 (204) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VolunteerLocal Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews TV Taylor V Volunteer and Engagement ManagerEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “The functions to reserve blocks for volunteers as well as the volunteer experience have improved drastically in just my 6 months of use!“ January 16, 2026 JA Judy A Volunteer ManagerSports, 201 - 500 employeesUsed the software for: 1-2 years. “My event involves over 400 volunteers, hundreds of jobs and shifts, and a year's worth of planning; consequently, there have been issues requiring \[sensitive content hidden\] and her team to create new code to accommodate my needs.“ November 12, 2025 TV Taylor V Volunteer and Engagement ManagerEducation Management, 2 - 10 employeesUsed the software for: 6-12 months. “It was a bit of a learning curve for me in starting a new role, but my database nerd self delights in the opportunity to build things out beautifully and functionally now!“ January 16, 2026 JS Jessica S Volunteer Benefits ManagerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “The merge function leaves a little to be desired for users who have made 2 profiles with different forms of their name but the same email address. “ August 2, 2024 HC Hanna C Workforce CoordinatorSports, 51 - 200 employeesUsed the software for: 6-12 months. “Their Support specialist, \[sensitive content hidden\] , not only answered a question I emailed quickly and made the solution very clear and easy to follow, she made time after that to meet via Zoom and teach me a bit more about the program, solving a few challenges I wasn't even aware VL could mitigate prior to speaking with her!“ May 9, 2025 EP Eric P Volunteer CoordinatorConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “HTML coding needed for certain functions, at times can feel underdeveloped in functionality“ May 10, 2024 TM Tyler M Volunteer SupportNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “Appreciate all the customizable features and ability to add links and photos.“ August 7, 2025 TC Tory C Volunteer CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “It's difficult for me to learn new tech, and I think most of my problems stem from that, not the funtionality of the product.“ July 30, 2024 ## Showing most helpful reviews Showing 1-25 of 204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Douglas B. Member Non-Profit Organization Management Used the software for: Less than 6 months ### "Tempe Diablos Review" January 16, 2026 5.0 The support team completely makes up for it. Specifically, \[sensitive content hidden\] was incredible during our training and onboarding. She helped us navigate the initial hurdles and ensured we knew exactly how to get the most out of the system. Pros I’ve been very impressed with the value provides relative to the cost. The tiered pricing model is a huge plus—it allows us to pay exactly for what we need without getting locked into expensive features we won't use. Cons The only significant downside I encountered was the data migration process. Getting our existing data into the system from our previous platform was a challenge. If you are starting from scratch, the setup is seamless, but be prepared for some friction if you are moving over a large database. Review Source LR Lindsay R. Volunteer Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Shift Reminders Through Text & New Jobs" May 6, 2025 4.0 I appreciated that my feedback was valued and that \[sensitive content hidden\] at VL was able to walk me through our processes and any concerns that I may have had. She was thorough and considerate of our experience. Pros I liked working with \[sensitive content hidden\] because she was able to diagnose my problem quickly and present fast and efficient solutions. Cons There was nothing that I didn't like, but what I struggled a bit with was that our use of the site might need to have some large changes in order to make quick fixes. The way we have our programs and events set up allow for some capabilities but act as an obstacle for others. Switched from [CRM Analytics](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) We needed something more user-friendly that allowed for volunteers to have their own accountability in registration. Review Source CP Corey P. Operations Consultant Primary/Secondary Education Used the software for: 6-12 months ### "VolunteerLocal Review" December 9, 2022 2.0 We have loved interacting with \[SENSITIVE CONTENT\] and developing our program within your system. We appreciate his flexibility and always being available by video to walk through an issue. We do think with a few changes to the overall program this would be a great fit for us. We have had to bend it on the back end which creates more work for our team currently. We would love to see more neon integration as well. Pros We like the ability to have all our volunteer data in one software and that it communicates with our donor database. The customized fields and different applications allow us to create separate events for certain types of people we have in our organization. The customer service and their ability to help us problem solve for the software to fit our organization better is top notch. Cons Pulling reports and getting the data we are looking for has been a challenge. More features for report pulling would be optimal. Having the ability to sign a volunteer up for a repeating shift without the volunteer or admin having to do it manually. If they click on a shift that is multiple weeks in a row, they would be immediately signed up for all those shifts. Review Source Response from VolunteerLocal December 20, 2022 We really appreciate this feedback and strive to continue building the functionality of our reporting. We're glad you're part of the VolunteerLocal family and this input helps us grow to meet your needs and needs or orgs like yours! DBN Debra Buttler N. Volunteer Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Thank you for your amazing customer service" February 13, 2026 5.0 EXCELLENT Personal Supportive Encouraging Positive Friendly Informative Sensational Good sense of humor Intuiutive Pros That the consultants help this novice with EVERYTHING with a much more cheerful attitude than my younger family members! Cons Adding photos and documents should be just as easy as on Word. I would like a simple table of contents for each problem people encounter, click on it, receive solution (especially for those who have trouble remembering - the elderly volunteer coordinators)! Review Source JA Judy A. Volunteer Manager Sports Used the software for: 1-2 years ### "Highly Recommend VolunteerLocal " November 12, 2025 5.0 I have been completely impressed and more than satisfied by the exemplary customer service and genuine care I have received from \[sensitive content hidden\], my liaison. She has been professional, sincere, patient, and careful to understand my needs thoroughly while guiding me through the volunteer database and process. The system was much easier to learn than I had anticipated which, along with \[sensitive content hidden\]'s guidance and suggestions, eased my angst. When I have had a question, she has sent me a brief video and instructions, detailing the answer. My event involves over 400 volunteers, hundreds of jobs and shifts, and a year's worth of planning; consequently, there have been issues requiring \[sensitive content hidden\] and her team to create new code to accommodate my needs. This type of customized care has proven invaluable. There has not been a single hiccup in the volunteer sign-up process, reducing the number of questions I have received from volunteers. I cannot recommend VolunteerLocal highly enough, and based on this experience, I will recommend VolunteerLocal to any company that utilizes a volunteer platform. Pros The user-friendliness of the database and the excellent customer service I have been afforded have made my first experience using a volunteer database a pleasure. Cons I do not have any cons to share. If I have needed extra information or fields for my volunteers to provide more information, \[sensitive content hidden\] has enthusiastically reassured me they would be added. I have no complaints. Review Source JM Jared M. Construction Services Volunteer Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "VolunteerLocal For Life" September 19, 2025 5.0 consistently exceeds expectations, going above and beyond to meet our needs. We’re both grateful and excited to partner with such a fantastic company. Pros The interface is intuitive, user-friendly, and versatile. In today’s highly transactional world, Brian and his team stand out for their personable approach and their reputation for going the extra mile to deliver expert, customized support. Cons If this section didn’t require a response, I’d leave it blank—a true testament to their unwavering commitment to excellence. I have no feedback to offer at this time. Review Source TV Taylor V. Volunteer and Engagement Manager Education Management Used the software for: 6-12 months ### "Excellent Support & Value" January 16, 2026 4.0 It was a bit of a learning curve for me in starting a new role, but my database nerd self delights in the opportunity to build things out beautifully and functionally now! Pros The functions to reserve blocks for volunteers as well as the volunteer experience have improved drastically in just my 6 months of use! It's a gift to be able to keep our branding and also direct volunteers quickly to the most actionable steps. Also, \[sensitive content hidden\] newsletter with tips and tricks is the most helpful! Cons Some of the backend user interface has been clunky, but for the most part I'm extremely satisfied for the value. Review Source EW Emily W. Community Engagement Manager Environmental Services Used the software for: 6-12 months ### "I Could Not Do What I Do Without Volunteer Local" May 6, 2025 5.0 It's been good. I wonder if the learning time for users (especially users of a certain age) could be improved by reducing the choices to four buttons per page. I'm told that's how you make a system more intuitive. I know it also makes each operation longer. May not be worth it. Pros The two biggest advantages this has over systems I've used in the past are support and event duplication. From the very start, the team at VL have helped me learn the system, make the most of its functionality and troubleshoot when something isn't right. They have a rare combination of both patience with the time I need to learn or fix issues, and a sense of urgency when I need their help fixing something quickly. With event duplication, I save endless hours of re-creating jobs and shifts for annual events. I've worked with systems that would clone the general event information, but Volunteer Local is set up to re-create jobs and shift details. For a 500-shift event, that saves an enormous amount of work. Cons The next areas I'd love Volunteer local to develop would be a volunteer survey function within the system, the ability to attach training documents right to pre-shift emails, and a more elegant design of the end-user pages. However, if prettier pages increased the monthly cost of VL, I'd probably pass. I imagine many volunteer managers in small non-profit organizations would do the same. Review Source BN Bertrand N. Community Events Manager Events Services Used the software for: 1-2 years ### "Great Customer Support & User Friendly Volunteer Tool" January 20, 2026 5.0 Very good overall. I've been using the system going on 3 years now and like the fact that the user interface is good both on phone and PC. Pros Access to prior and current event data. User friendly system including mobile. Very responsive support as well and super friendly! Cons Some times user permissions can be confusing. Would be great to have a seamless way to share passwords with group captains in a efficient manner. Review Source VR Verified Reviewer Volunteer Support Non-Profit Organization Management Used the software for: 1-2 years ### "Great Volunteer Management Product" August 7, 2025 5.0 Amazing. Great product. Highly recommend. Appreciate all the customizable features and ability to add links and photos. Pros Best volunteer management product we have tried so far. Especially appreciate the constant and reliable support from \[sensitive content hidden\] for any and all questions I have! Cons A bit of a learning curve at the beginning like any new system, however the support forums are really helpful to get an idea of what to do. If I have any questions I can just call and get a walk-through! Review Source BL Brenda L. Volunteer Coordinator Entertainment Used the software for: Less than 6 months ### "Volunteerlocal saves me HOURS of work! " May 13, 2025 5.0 I love this program. \[sensitive content hidden\] has been crucial in learning this program. This program has already saved me countless hours! Pros This is an amazing platform to keep our volunteers engaged and organized! It is very user friendly. The automatic reminders have saved me so much time. The tech support have been patient with me while learning the program. Cons The inability to send texts and emails to individuals. I would like to have more crossover communication between events. Review Source CP Connor P. Volunteer Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great product, great support" October 8, 2024 4.0 Overall very positive, have renewed our subscription 2 years and counting Pros Very user-friendly and great front end. Customer service is some of the best as well! Cons Some limitations on the backend could be improved Alternatives considered [Volgistics](https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/) Reason for choosing VolunteerLocal all around best value for best product Review Source Response from VolunteerLocal October 21, 2024 Thanks for the feedback! Never hesitate to reach out to support if you have questions or any recommendations for improvements. JC Jennifer C. Volunteer Director Events Services Used the software for: 2+ years ### "Amazing and Quick Response to my Cry for Help!" August 8, 2024 5.0 Pros I love having all of my volunteers' information for all of the events in one place. Also love that when I need help the VL staff is quick to respond and they are always kind (they don't treat me like I'm an idiot! lol!) Cons Sometimes I find the email a bit awkward, but love that it is an option!!! Review Source Response from VolunteerLocal August 19, 2024 We're glad you're part of the VolunteerLocal family! SM Stephanie M. Volunteer Coordinator Hospitality Used the software for: 2+ years ### "Exceptional Customer Service means client success" November 1, 2021 5.0 I have said many times (and will continue to say!) that the people at are amazing! Changes and developments take time because coding is detailed work, but I know the team hears and cares about the roadblocks I have, and they take pride in removing them. They also strive to think of new features that will improve the client experience. As the administrator, I see myself as the person who bridges the gap between volunteers who believe in our mission and the opportunities for them to serve, trying to minimize that gap along the way. But I am also the person who bridges the gap between our staff and all of the information held in the database; they need to be able to seamlessly interact with the information whether I am in the office or not, and they need to be able to see the value each volunteer brings. I have confidence that VolunteerLocal can help me be that bridge. Pros Initially, the selling point for was the fact that volunteers can manage so much by themselves. Being able to submit an application online, to sign up for/cancel shifts by themselves, and see all of our available opportunities on one landing page was a big factor. But as we use it longer and offer more types of opportunities, I have come to appreciate the commitment to help us solve problems and improve the interface for all parties--all because the client's happiness is such a high goal for each VolunteerLocal staff person. Whether I need help understanding how to set up an event for our particular needs, making updates to the data we're collecting, or dreaming of how the database can better serve us, I know the staff is in my corner. Cons Because we use our data differently than many, I have struggled the most in interacting with older data. Once events are archived, I cannot see that information in volunteer profiles (though I can see much of what I need to know from the search screen). If it wouldn't make the dashboard so cluttered, I would be tempted to leave events active permanently. Additionally, since many of our volunteers come to us in order to fulfill community service hours, it would be great for them to be able to see what they've done somehow. Review Source KL Kathy L. Volunteer and Outreach Coordinator Government Relations Used the software for: 1-2 years ### "Great Customer Service and Custom Branding is Excellent!" March 21, 2023 5.0 I feel more secure knowing the volunteer applications are managed in a safer way. Setting up our online application and managing/storing the volunteer information has been very simple. The customer support is great. Love it! Pros Customer service has been great, with quick responses and very good support. They helped to customize our branding to perfection and even edited the email we received to remove sensitive fields to better secure our volunteer's private information. They are exactly what we needed to help us manage our volunteer applications and data. Cons Just me learning how to sort volunteers to pull the applications that check a specific box on interests. I suspect I could do that if I knew how. I just haven't taken time to dig deep enough to figure out how to do that. Not really a Volunteer Local issue... but maybe if there was a simple menu for sorting info (might be, but I haven't found it yet). Reason for choosing VolunteerLocal Simple to use, great customer support, and good reviews. Review Source DG Diane G. Volunteer Director Sports Used the software for: 2+ years ### "Volunteerlocal review by VD" March 29, 2023 5.0 Could not possibly run the event without . From scheduling the jobs and shifts to communiating with the captains and volunteers. Pros The ability to track volunteers. The ability to communicate to volunteers. Cons Reports. Would like to be able to customize reports. (i.e., select just volunteers that are going to stay overnight at the church we are offering). Report writing could be more user friendly instead of downloading all volunteers and sorting by category. Reason for choosing VolunteerLocal It was already chosen when I came onboard. Review Source DE Decca E. Volunteer Non-Profit Organization Management Used the software for: Less than 6 months ### "Humane Society OC" May 31, 2024 5.0 Very good. Great technical support and response time Pros Support and timely response to inquiries Cons Easy to get reporting using the Export function. The reporting features to run reports on the screen could use some flexibility. Review Source MC Matt C. Community Engagement Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "The best bang for the buck." February 15, 2023 5.0 Volunteer Local was easy to get set up. When I have needed help with specific tasks or uses, the support has been personable and efficient. Pros It meets all of my goals with one application. Other platforms either completely omitted some of these features or had work-arounds. Volunteer Local is the whole package. Most used features:Application to volunteerEmailing specific groups or rolesTracking volunteer hours servedExporting data/reporting Cons Everything works great, the UI design isn't as pretty as I might like Reason for choosing VolunteerLocal Volunteer Local was the only program that met my requirements within my budget (and one of only a couple at all): Volunteer Signup, Built in Email Marketing, SMS to volunteers, App for Volunteers to use, volunteer self check in, Tracking volunteer Hours, Volunteer Tag and Search by roles, and Group Signup Review Source SR Shona R. Volunteers Secretariat Non-Profit Organization Management Used the software for: Less than 6 months ### "VolunteerLocal Review" March 14, 2024 4.0 The features are great! It is a good tool for volunteer management. I'm not sure about the price to be honest, but it definitely does the job well. And if there are things that you don't like about the software because it's confusing to navigate, customised customer service definitely makes up for it. You're definitely paying for a very efficient customer service experience. Pros I like the customisable options and the ability to reach out to mass participants. I especially liked the customer service provided. There are YouTube tutorials and a very attentive customer service team that can answer your specific questions. I had a query about volunteers signing up for jobs and shifts, and customer service agent \[sensitive content hidden\] really gave me top notch service, even providing me a customised and in-depth video tutorial. Cons It can be a little confusing. If you missed a small step, it might affect your event or programme overall. Or it makes it very clear how we can set-up the page as admin, but there is little help if you're a registered volunteer and if you need help navigating the page. As admin, it is necessary for us to understand the volunteers' procedures and methods to achieve certain things, and there might be an inconvenience if we can't answer them as well. Review Source Response from VolunteerLocal April 11, 2024 Our support team is always available to get another set of eyes on your event/program. If there's anything we can do to help, don't hesitate to reach out. MG Mary G. Volunteer Coordinator Entertainment Used the software for: 2+ years ### "Great support staff " September 16, 2023 5.0 It's been a work in progress for me but, the product have really elevated our volunteer recruitment and communications. Pros I like the flexibility in customizing Fields to accommodate my needs. The ability to set up templates to communicate is great. The support staff is always responsive with clear and concise information/directions. They also act on suggestions to make the productive better. Cons Occasionally I couldn't find the information needed and had to reach out to support staff for help. improvements have been made over the last year or so to make it more user friendly. Reason for choosing VolunteerLocal It had the most options specific to volunteer needs. Review Source JW John W. Volunteer Program Manager Program Development Used the software for: 1-2 years ### "Volunteer Local Review" November 15, 2023 4.0 Overall great experience. They've always been responsive and has allowed me to track data easily for reporting purposes. Pros Easy to use. Great customer service. It's perfect for a small, midsize nonprofit. Cons I wish there was more opportunities for volunteers to engage with each other on the platform. Something like allowing volunteers to create private groups, post pictures, etc. Review Source JL Jeff L. Executive Director Sports Used the software for: 2+ years ### "Using Volunteer Local to manage 1500 volunteer shifts for our event" January 26, 2024 5.0 This will be our 4th event using the platform. Pros Ease of use, good tutorials, great customer support. Cons Nothing, we could not manage our 1500 volunteers without a robust and user friendly platform like this. Review Source Response from VolunteerLocal April 11, 2024 We're so glad you had success with your events using VolunteerLocal. Never hesitate to reach out to support if you need anything. RA Rebecca A. President Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent Volunteer Management System" April 26, 2024 5.0 I am using as part of a larger organization with multiple components all using VolunteerLocal. \[sensitive content hidden\] in Customer Support is outstanding. The design of this program is amazingly thorough. Highly recommended. Pros Customer Support is outstanding. is intuitive and well designed. Cons Frankly, nothing. I enjoy alot. Review Source MG Marge G. Volunteer Local Event Sign-up Coordidnator Events Services Used the software for: 6-12 months ### "New User thoughts" February 27, 2023 4.0 Our support manager is \[sensitive content hidden\] who has been wonderful to work with, and is very patient. He does not make me feel inferior as I have been learning how to use the program effectively. He is a great teacher, now I need to practice and get used to entering things correctly. Pros It its relatively easy for me to add an event. Cons Because I am not very tech savvy, the terms do not click in my brain automatically. Reason for choosing VolunteerLocal I was not involved in this part of the process at all. In fact, the people on our team who showed me what to do were involved and are very computer literate, so it was very easy for them. More difficult for me because I am a visual and "do it" learner, but \[sensitive content hidden\] has been amazing to help me catch up and reverse some of my mistakes. Review Source Response from VolunteerLocal March 10, 2023 Thanks so much for the feedback! We are always looking for ways to make VolunteerLocal even more simple for admin users. We're glad our support team has been able to help you adjust. Never hesitate to reach out when you have questions! KW Kelsey W. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Customer Service Top Notch" March 5, 2024 5.0 The customer service I have received from their team has been the best I have ever experienced from a volunteer management site. Everyone I have spoken to has been kind and made every interaction great. Not only are they kind and personable, but they respond in a timely manner. Pros We have been on the lookout for a volunteer management software or site that allows to closely manage time and has an easy volunteer check-in AND check-out feature and this site has met our needs and the process has been very easy for admins and volunteers to use. Cons I have not found a dislike yet for how we use the site. Review Source Response from VolunteerLocal April 11, 2024 Thank you for such positive feedback on our support team. We're know we're biased, but they're pretty great. Never hesitate to reach out if you have quesitons. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.