# Page 2 | VolunteerLocal Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is VolunteerLocal the right Nonprofit solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122906/VolunteerLocal/reviews

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VolunteerLocal

4.8 (204)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of VolunteerLocal

## Showing most helpful reviews

Showing 26-50 of 204 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EW

Emily W.  
Community Engagement Manager  
Environmental Services  
Used the software for: 6-12 months

### "I Could Not Do What I Do Without Volunteer Local"

May 6, 2025

5.0

It's been good. I wonder if the learning time for users (especially users of a certain age) could be improved by reducing the choices to four buttons per page. I'm told that's how you make a system more intuitive. I know it also makes each operation longer. May not be worth it.

Pros

The two biggest advantages this has over systems I've used in the past are support and event duplication. From the very start, the team at VL have helped me learn the system, make the most of its functionality and troubleshoot when something isn't right. They have a rare combination of both patience with the time I need to learn or fix issues, and a sense of urgency when I need their help fixing something quickly. With event duplication, I save endless hours of re-creating jobs and shifts for annual events. I've worked with systems that would clone the general event information, but Volunteer Local is set up to re-create jobs and shift details. For a 500-shift event, that saves an enormous amount of work.

Cons

The next areas I'd love Volunteer local to develop would be a volunteer survey function within the system, the ability to attach training documents right to pre-shift emails, and a more elegant design of the end-user pages. However, if prettier pages increased the monthly cost of VL, I'd probably pass. I imagine many volunteer managers in small non-profit organizations would do the same.

Review Source

TK

Tracy K.  
Volunteer Coordinator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "My experience !!!"

May 7, 2025

5.0

When a platform consistently meets your needs without hiccups, it really proves its value. The fact that VolunteerLocal keeps everything simple and efficient for you and your team at the Botanical Gardens speaks volumes. Those daily reminders must be a game-changer—keeping everyone on track without extra effort on your part. It’s great when a tool doesn’t just work but actively makes life easier.

Pros

My experience with the technical support !!!! Having a real person who is genuinely helpful and knowledgeable can make all the difference. A great help desk can turn frustrating moments into smooth solutions, and it's refreshing when tech support is both friendly and effective. Have you had a specific interaction with their team that stood out

Cons

I can't think anything to change. If it's not broke, don't fix or change it for now. Thank you technical support for all your help !!!

Review Source

VR

Verified Reviewer  
Volunteer Support  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great Volunteer Management Product"

August 7, 2025

5.0

Amazing. Great product. Highly recommend. Appreciate all the customizable features and ability to add links and photos.

Pros

Best volunteer management product we have tried so far. Especially appreciate the constant and reliable support from \[sensitive content hidden\] for any and all questions I have!

Cons

A bit of a learning curve at the beginning like any new system, however the support forums are really helpful to get an idea of what to do. If I have any questions I can just call and get a walk-through!

Review Source

HC

Hanna C.  
Workforce Coordinator  
Sports  
Used the software for: 6-12 months

### "Thanks \[sensitive content hidden\] !"

May 9, 2025

5.0

Pros

There are so many positive features - the communication tools, options for categorizing and organizing volunteers, features to help streamline onboarding and continued training. It seems the team thought of nearly everything when developing the software, and their availability and knowledge about the program is wildly helpful. Their Support specialist, \[sensitive content hidden\] , not only answered a question I emailed quickly and made the solution very clear and easy to follow, she made time after that to meet via Zoom and teach me a bit more about the program, solving a few challenges I wasn't even aware VL could mitigate prior to speaking with her! Afterward she even made a few guides specifically for our account to help familiarize me with it even more. Her competence and knowledge of VL is top tier, and her ability to quickly pick up the needs of our program made a huge difference.

Cons

The communication tool is a bit cumbersome at times when trying to attach or insert photos or documents, but all in all works quite well.

Review Source

TL

Teresa L.  
Volunteer Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Love VolunteerLocal for our festival."

May 12, 2025

5.0

I've used the software for 4 years and I still love it every day! The support is excellent too!

Pros

The ease of using this software for myself and other volunteers that work with me at our festival is fantastic.

Cons

The only thing I've found that would be helpful having is a quick and easy report that give me each shift with the number needed and the number filled.

Review Source

LB

Laura B.  
Volunteer Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] IS A HERO"

March 14, 2025

5.0

Overall my experience has been confusing and overwhelming so far but \[sensitive content hidden\] has been my saving grace and I feel confident I can figure out everything I will need with her help!

Pros

I am just getting started in the platform and while it has been overwhelming, by far my favorite part is your personalized support. \[sensitive content hidden\] has helped me twice in the past week as I try to get familiarized with the platform and I just can't say enough about how wonderful she has been. She was kind, patient, and was so respectful in how she guided me through the tasks I needed to know more about. I especially love that you all do not use an automated system, and that I was able to reach the same \*actual\* person each time I called without having to go through a long menu of choices. THANK YOU for having live support staff available but most of all thank you for \[sensitive content hidden\]! :)

Cons

It is a lot to take in, though that is probably unavoidable. It would be nice to see a list of certain data within the platform without having to export it as well.

Review Source

RP

Rekko P.  
Volunteer  
Hospitality  
Used the software for: Less than 6 months

### "VolunteerLocal is #1"

May 16, 2025

5.0

This is my first time gathering volunteers and it is a big event, This was the best one stop shop for everything we need, from communticating to the voulnteers and them checking in.

Pros

All the help I got from Support \[sensitive content hidden\]! Streamline procces! The easy of setup and having thing in one place,

Cons

So far nothing. When we had a creative brain storm, we would call Support and \[sensitive content hidden\] made it happen.

Review Source

CP

Connor P.  
Volunteer Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great product, great support"

October 8, 2024

4.0

Overall very positive, have renewed our subscription 2 years and counting

Pros

Very user-friendly and great front end. Customer service is some of the best as well!

Cons

Some limitations on the backend could be improved

Alternatives considered

[Volgistics](https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/)

Reason for choosing VolunteerLocal

all around best value for best product

Review Source

Response from VolunteerLocal

October 21, 2024

Thanks for the feedback! Never hesitate to reach out to support if you have questions or any recommendations for improvements.

SE

Scotcho E.  
Volunteer Coordinator  
Music  
Used the software for: 2+ years

### "Happy customer"

October 7, 2024

5.0

I have been using the software for 3 years and I think it works great for managing volunteer recruitment, scheduling, and communications!

Pros

Great support, continual updates and improvements made to software

Cons

Not intuitive to learn, but becomes easier with time

Review Source

Response from VolunteerLocal

October 21, 2024

Thanks so much for the feedback. Never hesitate to reach out to support if you have questions or recommendations.

JC

Jennifer C.  
Volunteer Director  
Events Services  
Used the software for: 2+ years

### "Amazing and Quick Response to my Cry for Help!"

August 8, 2024

5.0

Pros

I love having all of my volunteers' information for all of the events in one place. Also love that when I need help the VL staff is quick to respond and they are always kind (they don't treat me like I'm an idiot! lol!)

Cons

Sometimes I find the email a bit awkward, but love that it is an option!!!

Review Source

Response from VolunteerLocal

August 19, 2024

We're glad you're part of the VolunteerLocal family!

TS

Terri S.  
Director of Operations and Human Resources  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Customer Service"

July 23, 2024

4.0

From our sales person to the support team, everyone has been really great to work with.

Pros

The customer service is amazing! I had some challenging items our volunteers were looking for on their profiles and \[sensitive content hidden\] and his team were able to customize them for us.

Cons

Reporting was a little funky at first but I think we got everything fixed.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Moved to a new CRM system and VolunteerLocal was their supported program

Review Source

TF

Tee F.  
Volunteer Coordinator  
Airlines/Aviation  
Used the software for: 1-2 years

### "I would be lost without the tools Volunteer Local provides!"

July 23, 2024

5.0

Pros

The option to generate reports and customize the reported fields is great! Also, I love to see where each volunteer has a sign up or position on a single page. There are some great an valuable features here.

Cons

Management of volunteers files could require fewer steps

Review Source

DE

Decca E.  
Volunteer  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Humane Society OC"

May 31, 2024

5.0

Very good. Great technical support and response time

Pros

Support and timely response to inquiries

Cons

Easy to get reporting using the Export function. The reporting features to run reports on the screen could use some flexibility.

Review Source

MK

Mariah K.  
Race Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "RunSport TC10K"

April 30, 2024

5.0

Great! The staff is amazing. We worked with \[sensitive content hidden\] and she is fantastic.

Pros

How easy it was to use and how it helped us better manage volunteer groups and communication.

Cons

Having to go through each email draft in order to see the one I was looking for was a bit frustrating. It would be nice if you could search the title rather than scroll through each one to look for it.

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

The volunteer management was rough there.

Review Source

CK

Christiana K.  
Volunteer Coordinator  
Farming  
Used the software for: Less than 6 months

### "BEST Customer Service"

April 15, 2024

5.0

Pros

I was very excited to sign with VolunteerLocal and may have been overzealous in adding past volunteers into the new system. I made an error on the application that was impossible for me to figure out, but \[sensitive content hidden\] and his team of developers got my mess sorted out and everyone back on track in a matter of days.

Cons

Perosnally, I love the customizing aspect of VolLocal, but a few of my colleagues who aren't so web-savvy don't understand the lingo and can get very confused. The only other (very minor) improvement I'd like is for the event logo to resize itself to the 300px necessary. It's a little aggravating to have to resize graphics perfectly so they fit with the VolLocal upload.

Alternatives considered

[Volgistics](https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/)

Reason for choosing VolunteerLocal

Price and ease of use are definitely better with VolLocal - and customer service/sales were very nice and friendly.

Review Source

EP

Eric P.  
Volunteer Coordinator  
Construction  
Used the software for: 1-2 years

### "Volunteer Local Review"

May 10, 2024

4.0

Pros

Simplicity and ease of checking in and adding volunteers.

Cons

HTML coding needed for certain functions, at times can feel underdeveloped in functionality

Review Source

PH

Priscilla H.  
Program and Volunteer Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Unity Shoppe Feedback"

August 7, 2023

5.0

It's been good even though some of the functions are not perfect. We're making it work.

Pros

We wanted something that integrated with Donor Perfect. The system is fairly easy to use. It's helped us improve our registration process, work flow for volunteers and tracking hours.

Cons

Problems with some accounts not being able to register for shifts. The text function is not available. Flags are limited. The WRAP is a little wonky. Easier access to volunteer profiles for our volunteers.

Reason for choosing VolunteerLocal

Integration to donor perfect and email/texting function. However, the texting function has not worked. That could be an issue for us to decide on renewing.

Review Source

TS

Toyosi S.  
Volunteer Engagement Specialist  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Hands down this is best volunteer software in the market."

December 2, 2022

5.0

Pros

Ease of Use, Visually appealing, Easy to Customize, 24/7 Customer Service, Scheduling, Activity Tracking, DonorPerfect Integration,

Cons

Can't think of anything honestly. The developers are pretty meticulous about making regular updates

Alternatives considered

[Volgistics](https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/)[Volunteer Matrix](https://www.capterra.com/p/128309/Volunteer-Matrix/)

Reason for choosing VolunteerLocal

In addition to ease of use, better features, and price- we chose VolunteerLocal because it offered one unique platform for all the things we needed.You can sign up, check-in, sign waivers, and save documents on one platform. Other platforms had a different solution for saving documents, checking in which would have been too time-consuming.We actually got a subset of our volunteers to try out 3 different solutions (free trial) and the feedback we got showed VolunteerLocal was better.

Review Source

Susan B.  
Volunteer Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Moved from SignUpGenius to VolunteerLocal"

January 5, 2024

5.0

I am the Volunteer Coordinator for a food pantry in Colorado. We operate twice a month and each pantry runs Sun - Wed. A single pantry has 184 volunteer spots that need to be filled. I have 500+ volunteers in my database. We moved from SignUpGenius to VL for function, i.e., better reports, and tech support. The team at VL have been easy to work with and my questions and concerns have been addressed promptly. If you have a repeatable event with a large number of jobs / shifts and you want to track volunteer information, you should consider VolunteerLocal.

Pros

As an Admin, it is easy to duplicate events. Reports are easy to use and their database is set up in such a way that I have been able to create almost every report I wanted. Tech support responds promptly with legitimate answers. My 500+ volunteers are reporting VL is an easy too for them to use.

Cons

N/A. I haven't come across anything we haven't been able to resolve or work through.

Reason for choosing VolunteerLocal

These were the criteria I used when researching different tools. 1.Allow volunteers to see who they would be working with. This option is not available with most software due to privacy concerns. VolunteerLocal defaults to not allowing volunteers to see their co-workers, but I requested and received an exception. 2.Be easy for volunteers to sign up and edit an existing signup, i.e., add a comment, cancel a shift, etc. 3.Be easy for volunteers to add a guest, specifically, NOT requiring each volunteer, including minor children, to sign up separately with their own email ID. 4.Be easy for volunteers to view the number of open positions for a particular pantry date and/or job. 5.Be easy for volunteers to find the shift you are interested in. 6.Include a mobile app. As an Admin, I wanted it to be easy to duplicate an event and to run the reports I needed.

Switched from

[SignUpGenius](https://www.capterra.com/p/135392/SignUpGenius/)

The primary reason we are moving away from SUG is the technical support we received was unsatisfactory, i.e., the duplicate url issue occurred twice this year (delaying the release of new signups), numerous emails sent from SUG are not delivered due to ‘bad email IDs (from Microsoft)’ and there is no longer help from SUG to resend these, images and formatting options are not available when sending mass emails from SUG (the emails I’ve been sending recently are handcrafted in word and manually sent in groups of 100 from the Round Pantry ID), and third party cookies have prevented volunteers from signing up. Additionally, all reports in SUG are date-based and not volunteer-based. This requires an arduous process on my part to create the reports we like to see, e.g., number of active volunteers, number of faith organizations, etc. Also, I have experienced times when the SUG server is down and signups are simply not available.

Review Source

Response from VolunteerLocal

January 8, 2024

So great to hear how user-friendly and efficient VolunteerLocal has been for you and your volunteers. Never hesitate to reach out to support if you need anything!

MS

Mohammed S.  
Field Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "The self-service portal is so easy to use, and fits perfectly into the spirit of volunteering"

July 20, 2021

5.0

VolunteerLocal makes it possible for us to organize large numbers of people to participate in our programs in the shortest possible time. Because it allows applicants to broadcast their participation directly from the application to their social media pages, we are able to multiply our reach quite efficiently without any additional marketing costs. And the best part of all is that, volunteers can be given an option to contribute and make donations to the cause during registration or after they have completed their service. A win win for all!!

Pros

Most volunteers are simply looking for a way to give back to the community. And what is great about VolunteerLocal is that there is an integrated payment processing platform that allows volunteers to give more than just their time. And because it is presented as an auxiliary and optional feature, volunteers neither feel pressured to donate nor have to struggle to give if they want to.

Cons

The reporting and analytics features are quite inadequate. And there should be an easily composed dashboard for quick progress updates to enable coordinators better update themselves with the state of affairs in real time.

Alternatives considered

[Volgistics](https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/)

Reason for choosing VolunteerLocal

VolunteerLocal offers much more comprehensive support for self-service by applicants.

Review Source

RY

Ram Y.  
Youth Committee member  
Religious Institutions  
Used the software for: Less than 6 months

### "Recommended for any institution that depends on volunteers to function"

September 14, 2021

5.0

Support team is awesome and the response times are amazing! They are extremely helpful which allows us as end users to take advantage of the features/functionality.

Pros

Very intuitive, easy to setup and manage volunteers, events/jobs/shifts and allows easy check in and check out using kiosks. We had a manual process prior to procuring this system and were enormously burdened with keeping tracking of volunteer hours for the youth (who need the hours to submit to schools/colleges).

Cons

Like any system, this one too is built on a baseline spec. As more institutions/users come onboard and start using it, it is but natural that suggestions will start flowing based on specific nuances. The ease of suggesting these changes and have some or all of those incorporated in subsequent releases would in our view make this system even more versatile and flexible.

Review Source

EN

Elizabeth N.  
Admin  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Best Customer Support Ever"

May 22, 2024

5.0

Pros

If you need help, you'll deal with your rep or directly with the developer/owner—a unicorn who speaks "tech" and "regular person." He gets what you're saying and knows how to explain it back to you (in plain English). The company could not be more accommodating, understanding, and vested in your success.

Cons

Wasn't their fault. It took me a while to get going.

Review Source

SC

Sarah C.  
Community and Volunteer Engagement Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Very Happy Customers!"

April 3, 2024

5.0

We had a big job in switching over our volunteer software system to VolunteerLocal from our previous system. I have been so pleased with not only the capabilities of VolunteerLocal's system, but the customizable options that allow us to really capture and streamline information in a way that makes the most sense for the unique needs of our organization. And again, you simply cannot beat the personal, friendly, and knowledgeable customer service. I would highly recommend this system to other Volunteer Managers in the nonprofit sector.

Pros

VolunteerLocal has been a phenomenal partner for our organization. The software is fully customizable and has helped us streamline how we capture volunteer information and schedule volunteers. The best part is the phenomenal customer service from Brian, Emily, and the rest of the team. They have been tremendous partners in helping us set up our site in a way that will most benefit our organization.

Cons

We have been incredibly satisfied customers. While some aspects of the set up process were a bit confusing for this technologically-challenged employee, the team was so patient, kind, and helpful in assisting with our setup. Any roadblocks that came up were kindly and quickly addressed by the excellent customer service.

Review Source

Response from VolunteerLocal

April 11, 2024

We're so glad you're part of the VolunteerLocal family! Never hesitate to reach out to our support team if you need anything.

HW

Heather W.  
Program & Event Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "500 Festival x VolunteerLocal"

June 28, 2023

5.0

My main area of concern in choosing a new platform was communication and background screens. VolunteerLocal completely simplified communication to the thousands of volunteers we have by allowing us to schedule emails and creating templates to have. With background screens, I wanted a platform that allowed volunteers to complete a background screen without having to send additional seperate links and an easy way to keep track of background screens. VolunteerLocal allowed that to happen and even made updates, so I was able to see who completed a background screen / who still needed one instead of having to go into each volunteer profile.

Pros

VolunteerLocal is extremely easy to use. When it came to building out events and scheduling, it was very straightforward. The best part is being able to add in PDF documents within shifts to help minimize distribution of paper and be able to send all necessary information through VolunteerLocal. Also, the integration with background screens and communication templates made it so much easier to track and communicate with volunteers.

Cons

One of the areas I would like to see updated would be the mobile app. I think it does do it's purpose but could have some upgrades to the looks of it.

Review Source

Response from VolunteerLocal

August 22, 2023

We're so glad VolunteerLocal has simplified your systems! Updates to the mobile app are in the works!

TK

Teddy K.  
Volunteer Coordinator  
Sports  
Used the software for: 2+ years

### "Wouldn't use any other software!"

February 3, 2022

5.0

After using other volunteer registration platforms, VolunteerLocal has saved me several hours of time as it provides all of the features that I need and it's easy to maneuver. I have used other platforms that were not user friendly which cost me a lot of extra time in preparing statistics, reports, etc. which had to be done manually. Being able to send email and text communications directly from VolunteerLocal (and being able to choose specific recipients) was a huge time saver. VolunteerLocal also allowed for me to invite team captains to have limited access to their volunteer jobs on VolunteerLocal so they could remain updated with their volunteer recruitment, whereas, other platforms I would have to do on a regular basis because they didn't allow for outside user access.

Pros

This software is very user friendly and easy to maneuver around to the different features, especially for someone like me who is not extremely savvy with technology. It provides all of the features that I need for volunteer recruitment for our annual race.

Cons

I have used other platforms for volunteer recruitment, and to be honest, there was nothing that I didn't like about VolunteerLocal. It provided everything that I needed, whereas other products didn't have all of the features that I needed, which meant I had to do a lot of my recruitment manually.

Review Source

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