--- title: "Page 2 | VolunteerLocal Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is VolunteerLocal the right Nonprofit solution for you? Explore 206 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/122906/VolunteerLocal/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- VolunteerLocal 4.8 (206) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Page 2 - Reviews of VolunteerLocal ## Showing most helpful reviews Showing 26-50 of 206 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Volunteer Support Non-Profit Organization Management Used the software for: 1-2 years ### "Great Volunteer Management Product" August 7, 2025 5.0 Amazing. Great product. Highly recommend. Appreciate all the customizable features and ability to add links and photos. Pros Best volunteer management product we have tried so far. Especially appreciate the constant and reliable support from \[sensitive content hidden\] for any and all questions I have! Cons A bit of a learning curve at the beginning like any new system, however the support forums are really helpful to get an idea of what to do. If I have any questions I can just call and get a walk-through! Review Source EW Emily W. Community Engagement Manager Environmental Services Used the software for: 6-12 months ### "I Could Not Do What I Do Without Volunteer Local" May 6, 2025 5.0 It's been good. I wonder if the learning time for users (especially users of a certain age) could be improved by reducing the choices to four buttons per page. I'm told that's how you make a system more intuitive. I know it also makes each operation longer. May not be worth it. Pros The two biggest advantages this has over systems I've used in the past are support and event duplication. From the very start, the team at VL have helped me learn the system, make the most of its functionality and troubleshoot when something isn't right. They have a rare combination of both patience with the time I need to learn or fix issues, and a sense of urgency when I need their help fixing something quickly. With event duplication, I save endless hours of re-creating jobs and shifts for annual events. I've worked with systems that would clone the general event information, but Volunteer Local is set up to re-create jobs and shift details. For a 500-shift event, that saves an enormous amount of work. Cons The next areas I'd love Volunteer local to develop would be a volunteer survey function within the system, the ability to attach training documents right to pre-shift emails, and a more elegant design of the end-user pages. However, if prettier pages increased the monthly cost of VL, I'd probably pass. I imagine many volunteer managers in small non-profit organizations would do the same. Review Source HC Hanna C. Workforce Coordinator Sports Used the software for: 6-12 months ### "Thanks \[sensitive content hidden\] !" May 9, 2025 5.0 Pros There are so many positive features - the communication tools, options for categorizing and organizing volunteers, features to help streamline onboarding and continued training. It seems the team thought of nearly everything when developing the software, and their availability and knowledge about the program is wildly helpful. Their Support specialist, \[sensitive content hidden\] , not only answered a question I emailed quickly and made the solution very clear and easy to follow, she made time after that to meet via Zoom and teach me a bit more about the program, solving a few challenges I wasn't even aware VL could mitigate prior to speaking with her! Afterward she even made a few guides specifically for our account to help familiarize me with it even more. Her competence and knowledge of VL is top tier, and her ability to quickly pick up the needs of our program made a huge difference. Cons The communication tool is a bit cumbersome at times when trying to attach or insert photos or documents, but all in all works quite well. Review Source Douglas B. Member Non-Profit Organization Management Used the software for: Less than 6 months ### "Tempe Diablos Review" January 16, 2026 5.0 The support team completely makes up for it. Specifically, \[sensitive content hidden\] was incredible during our training and onboarding. She helped us navigate the initial hurdles and ensured we knew exactly how to get the most out of the system. Pros I’ve been very impressed with the value VolunteerLocal provides relative to the cost. The tiered pricing model is a huge plus—it allows us to pay exactly for what we need without getting locked into expensive features we won't use. Cons The only significant downside I encountered was the data migration process. Getting our existing data into the system from our previous platform was a challenge. If you are starting from scratch, the setup is seamless, but be prepared for some friction if you are moving over a large database. Review Source TL Teresa L. Volunteer Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Love VolunteerLocal for our festival." May 12, 2025 5.0 I've used the software for 4 years and I still love it every day! The support is excellent too! Pros The ease of using this software for myself and other volunteers that work with me at our festival is fantastic. Cons The only thing I've found that would be helpful having is a quick and easy report that give me each shift with the number needed and the number filled. Review Source BL Brenda L. Volunteer Coordinator Entertainment Used the software for: Less than 6 months ### "Volunteerlocal saves me HOURS of work! " May 13, 2025 5.0 I love this program. \[sensitive content hidden\] has been crucial in learning this program. This program has already saved me countless hours! Pros This is an amazing platform to keep our volunteers engaged and organized! It is very user friendly. The automatic reminders have saved me so much time. The tech support have been patient with me while learning the program. Cons The inability to send texts and emails to individuals. I would like to have more crossover communication between events. Review Source LB Laura B. Volunteer Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "\[sensitive content hidden\] IS A HERO" March 14, 2025 5.0 Overall my experience has been confusing and overwhelming so far but \[sensitive content hidden\] has been my saving grace and I feel confident I can figure out everything I will need with her help! Pros I am just getting started in the platform and while it has been overwhelming, by far my favorite part is your personalized support. \[sensitive content hidden\] has helped me twice in the past week as I try to get familiarized with the platform and I just can't say enough about how wonderful she has been. She was kind, patient, and was so respectful in how she guided me through the tasks I needed to know more about. I especially love that you all do not use an automated system, and that I was able to reach the same \*actual\* person each time I called without having to go through a long menu of choices. THANK YOU for having live support staff available but most of all thank you for \[sensitive content hidden\]! :) Cons It is a lot to take in, though that is probably unavoidable. It would be nice to see a list of certain data within the platform without having to export it as well. Review Source PH Priscilla H. Program and Volunteer Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Unity Shoppe Feedback" August 7, 2023 5.0 It's been good even though some of the functions are not perfect. We're making it work. Pros We wanted something that integrated with Donor Perfect. The system is fairly easy to use. It's helped us improve our registration process, work flow for volunteers and tracking hours. Cons Problems with some accounts not being able to register for shifts. The text function is not available. Flags are limited. The WRAP is a little wonky. Easier access to volunteer profiles for our volunteers. Reason for choosing VolunteerLocal Integration to donor perfect and email/texting function. However, the texting function has not worked. That could be an issue for us to decide on renewing. Review Source TS Toyosi S. Volunteer Engagement Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "Hands down this is best volunteer software in the market." December 2, 2022 5.0 Pros Ease of Use, Visually appealing, Easy to Customize, 24/7 Customer Service, Scheduling, Activity Tracking, DonorPerfect Integration, Cons Can't think of anything honestly. The developers are pretty meticulous about making regular updates Alternatives considered [Volgistics](https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/)[Volunteer Matrix](https://www.capterra.com/p/128309/Volunteer-Matrix/) Reason for choosing VolunteerLocal In addition to ease of use, better features, and price- we chose VolunteerLocal because it offered one unique platform for all the things we needed.You can sign up, check-in, sign waivers, and save documents on one platform. Other platforms had a different solution for saving documents, checking in which would have been too time-consuming.We actually got a subset of our volunteers to try out 3 different solutions (free trial) and the feedback we got showed VolunteerLocal was better. Review Source SM Stephanie M. Volunteer Coordinator Hospitality Used the software for: 2+ years ### "Exceptional Customer Service means client success" November 1, 2021 5.0 I have said many times (and will continue to say!) that the people at VolunteerLocal are amazing! Changes and developments take time because coding is detailed work, but I know the team hears and cares about the roadblocks I have, and they take pride in removing them. They also strive to think of new features that will improve the client experience. As the administrator, I see myself as the person who bridges the gap between volunteers who believe in our mission and the opportunities for them to serve, trying to minimize that gap along the way. But I am also the person who bridges the gap between our staff and all of the information held in the database; they need to be able to seamlessly interact with the information whether I am in the office or not, and they need to be able to see the value each volunteer brings. I have confidence that VolunteerLocal can help me be that bridge. Pros Initially, the selling point for VolunteerLocal was the fact that volunteers can manage so much by themselves. Being able to submit an application online, to sign up for/cancel shifts by themselves, and see all of our available opportunities on one landing page was a big factor. But as we use it longer and offer more types of opportunities, I have come to appreciate the commitment to help us solve problems and improve the interface for all parties--all because the client's happiness is such a high goal for each VolunteerLocal staff person. Whether I need help understanding how to set up an event for our particular needs, making updates to the data we're collecting, or dreaming of how the database can better serve us, I know the staff is in my corner. Cons Because we use our data differently than many, I have struggled the most in interacting with older data. Once events are archived, I cannot see that information in volunteer profiles (though I can see much of what I need to know from the search screen). If it wouldn't make the dashboard so cluttered, I would be tempted to leave events active permanently. Additionally, since many of our volunteers come to us in order to fulfill community service hours, it would be great for them to be able to see what they've done somehow. Review Source JS Jessica S. Volunteer Benefits Manager Food & Beverages Used the software for: 6-12 months ### "Fast and Friendly support when needed" August 2, 2024 5.0 This is the first time I have really dove into the application. Trying to develop a process to fit out user needs as a sib organization. The support I have received when I have had questions is always prompt and friendly. This morning I left a voicemail and was immediately phoned back for assistance. \[sensitive content hidden\] was very professional and was able to assist with my issue as well as provide information for additional questions I had. While I like to explore things myself, It's good to know I have support when needed. Pros I like to ability to copy a volunteer to different positions instead of manual entry. Cons Having to make export reports and the inability to go to the shift in my job and download it frmo there automatically. The icons are inconsistant, If i am looking at a shift list.. on the right is cancel but if I click the box to the right of the name, icons drop down and it is a trash can that says delete. They should probably be changed to something that says remove from shift. Delete can and has been misunderstood as Deleting a user. Its actually odd to have both ways from the same place available. A way to delete move/ copy multiple people from a job might be a good feature. I am not sure if it currently exists. There needs to be a wait list feature for each job that allows the ability to have someone apply and sit before they can sign up for a shift. This way data can be gathered for a job to select the most qualified for positions. The merge function leaves a little to be desired for users who have made 2 profiles with different forms of their name but the same email address. There should be a feature that stops a new profile from being made. This proves to be confusing to the user when they are trying to self verify. The search function is spotty. I can search a user with an email address and about 75% of the time it will come up. Additional tag in the template that allows the Job name( in our instance the team name) to be populated to the template. We send all invitations out in bulk for all jobs, so having the ability to have the job /team mentioned in the email would be preferred. This I assume would be the Job name and not the current or in additon to the current Job info. Review Source Response from VolunteerLocal August 28, 2024 On a follow up call with the customer we addressed a few items from the feedback. (a) The feedback regarding the delete/remove was implemented, (b) while we don't have a formal wait list process, there are configurations available to create wait lists, (c) the merge process is a capability we support, (d) demonstrated that dup profiles are not being created, (e) search capability is working properly. MS Mohammed S. Field Manager Non-Profit Organization Management Used the software for: 2+ years ### "The self-service portal is so easy to use, and fits perfectly into the spirit of volunteering" July 20, 2021 5.0 VolunteerLocal makes it possible for us to organize large numbers of people to participate in our programs in the shortest possible time. Because it allows applicants to broadcast their participation directly from the application to their social media pages, we are able to multiply our reach quite efficiently without any additional marketing costs. And the best part of all is that, volunteers can be given an option to contribute and make donations to the cause during registration or after they have completed their service. A win win for all!! Pros Most volunteers are simply looking for a way to give back to the community. And what is great about VolunteerLocal is that there is an integrated payment processing platform that allows volunteers to give more than just their time. And because it is presented as an auxiliary and optional feature, volunteers neither feel pressured to donate nor have to struggle to give if they want to. Cons The reporting and analytics features are quite inadequate. And there should be an easily composed dashboard for quick progress updates to enable coordinators better update themselves with the state of affairs in real time. Alternatives considered [Volgistics](https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/) Reason for choosing VolunteerLocal VolunteerLocal offers much more comprehensive support for self-service by applicants. Review Source SC Sarah C. Community and Volunteer Engagement Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Very Happy Customers!" April 3, 2024 5.0 We had a big job in switching over our volunteer software system to VolunteerLocal from our previous system. I have been so pleased with not only the capabilities of VolunteerLocal's system, but the customizable options that allow us to really capture and streamline information in a way that makes the most sense for the unique needs of our organization. And again, you simply cannot beat the personal, friendly, and knowledgeable customer service. I would highly recommend this system to other Volunteer Managers in the nonprofit sector. Pros VolunteerLocal has been a phenomenal partner for our organization. The software is fully customizable and has helped us streamline how we capture volunteer information and schedule volunteers. The best part is the phenomenal customer service from Brian, Emily, and the rest of the team. They have been tremendous partners in helping us set up our site in a way that will most benefit our organization. Cons We have been incredibly satisfied customers. While some aspects of the set up process were a bit confusing for this technologically-challenged employee, the team was so patient, kind, and helpful in assisting with our setup. Any roadblocks that came up were kindly and quickly addressed by the excellent customer service. Review Source Response from VolunteerLocal April 11, 2024 We're so glad you're part of the VolunteerLocal family! Never hesitate to reach out to our support team if you need anything. KL Kathy L. Volunteer and Outreach Coordinator Government Relations Used the software for: 1-2 years ### "Great Customer Service and Custom Branding is Excellent!" March 21, 2023 5.0 I feel more secure knowing the volunteer applications are managed in a safer way. Setting up our online application and managing/storing the volunteer information has been very simple. The customer support is great. Love it! Pros Customer service has been great, with quick responses and very good support. They helped to customize our branding to perfection and even edited the email we received to remove sensitive fields to better secure our volunteer's private information. They are exactly what we needed to help us manage our volunteer applications and data. Cons Just me learning how to sort volunteers to pull the applications that check a specific box on interests. I suspect I could do that if I knew how. I just haven't taken time to dig deep enough to figure out how to do that. Not really a Volunteer Local issue... but maybe if there was a simple menu for sorting info (might be, but I haven't found it yet). Reason for choosing VolunteerLocal Simple to use, great customer support, and good reviews. Review Source HW Heather W. Program & Event Manager Non-Profit Organization Management Used the software for: 6-12 months ### "500 Festival x VolunteerLocal" June 28, 2023 5.0 My main area of concern in choosing a new platform was communication and background screens. VolunteerLocal completely simplified communication to the thousands of volunteers we have by allowing us to schedule emails and creating templates to have. With background screens, I wanted a platform that allowed volunteers to complete a background screen without having to send additional seperate links and an easy way to keep track of background screens. VolunteerLocal allowed that to happen and even made updates, so I was able to see who completed a background screen / who still needed one instead of having to go into each volunteer profile. Pros VolunteerLocal is extremely easy to use. When it came to building out events and scheduling, it was very straightforward. The best part is being able to add in PDF documents within shifts to help minimize distribution of paper and be able to send all necessary information through VolunteerLocal. Also, the integration with background screens and communication templates made it so much easier to track and communicate with volunteers. Cons One of the areas I would like to see updated would be the mobile app. I think it does do it's purpose but could have some upgrades to the looks of it. Review Source Response from VolunteerLocal August 22, 2023 We're so glad VolunteerLocal has simplified your systems! Updates to the mobile app are in the works! TK Teddy K. Volunteer Coordinator Sports Used the software for: 2+ years ### "Wouldn't use any other software!" February 3, 2022 5.0 After using other volunteer registration platforms, VolunteerLocal has saved me several hours of time as it provides all of the features that I need and it's easy to maneuver. I have used other platforms that were not user friendly which cost me a lot of extra time in preparing statistics, reports, etc. which had to be done manually. Being able to send email and text communications directly from VolunteerLocal (and being able to choose specific recipients) was a huge time saver. VolunteerLocal also allowed for me to invite team captains to have limited access to their volunteer jobs on VolunteerLocal so they could remain updated with their volunteer recruitment, whereas, other platforms I would have to do on a regular basis because they didn't allow for outside user access. Pros This software is very user friendly and easy to maneuver around to the different features, especially for someone like me who is not extremely savvy with technology. It provides all of the features that I need for volunteer recruitment for our annual race. Cons I have used other platforms for volunteer recruitment, and to be honest, there was nothing that I didn't like about VolunteerLocal. It provided everything that I needed, whereas other products didn't have all of the features that I needed, which meant I had to do a lot of my recruitment manually. Review Source ML Maria L. Volunteer Coordinator Construction Used the software for: 2+ years ### "Volunteer Local Review" July 20, 2022 5.0 My experience has been excellent. Implementing the system was smooth and is easy to use. I can't say enough about customer service. They are very attentive to answering your questions in a timely manner. They genuinely care about making sure the software meets your needs. Pros The software was easy to adapt from our previous system. It is easy to set up and use. The software can be adapted to meet your individual needs which was really helpful. The training was excellent. No question was too stupid to ask. Customer service is outstanding. Very friendly, patient and response is very quick. Cons There are too many screens that you have to go through to sign up for a shift. They are working on streamlining the process. Reason for choosing VolunteerLocal Customer Service and the features offered best met our needs. Review Source JL Jenny L. Volunteer Manager Marketing and Advertising Used the software for: 2+ years ### "Highly recommended" August 12, 2021 5.0 Exceptional customer service along with a premier product. Pros The combination of all the functions needed to run a smooth volunteer based event - functions that we didn't even think of that we are still inspired to incorporate into our SOP. User friendly yet customizable but not so much that I need to be a programmer to know how to use the product. Cons I have too many options! I get overwhelmed sometimes by all the functionalities available and how to utilize every single one. I don't need to be a programmer but it shows me how granular I could get to run my event. In a perfect event world, I could have a whole month building my VL pages and then barely have anything to manage come recruitment and management time. Review Source GL Gillian L. Founder, President and Event Producer Philanthropy Used the software for: 2+ years ### "VolunteerLocal is the only way to go for Volunteers" January 11, 2022 5.0 Excellent in every way. Thank you Pros User friendly. Excellent training videos are available to use at any time. Knowledgeable and helpful staff who handle training and follow-up very well. They answer questions and " please help me calls" the fastest I have ever experienced. Most valuable to keep on working in the area I needed help. The ability to populate a current event from a previous event is valuable. Archived volunteer information is always avaiable. Cons I can't think of any. Everything I need is taken care of with their software and follow up Alternatives considered [SignUpGenius](https://www.capterra.com/p/135392/SignUpGenius/) Reason for choosing VolunteerLocal Price, value and all the features that suited my needs Review Source LA Lisa A. Volunteer Director Sports Used the software for: 2+ years ### "Great Platform for Organizing Volunteers" March 30, 2023 5.0 VolunteerLocal has been a useful tool to help organize volunteers in my position as Volunteer Director. Pros I like the ease of use from the perspective of registering. I can share the signup link, and volunteers are able to clearly chose jobs. Cons There is a learning curve for VolunteerLocal. The platform is unlike others I have used in the past. I wouldn't necessarily consider this a con, but there have been some kinks I have had to work through. Review Source MC Matt C. Community Engagement Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "The best bang for the buck." February 15, 2023 5.0 Volunteer Local was easy to get set up. When I have needed help with specific tasks or uses, the support has been personable and efficient. Pros It meets all of my goals with one application. Other platforms either completely omitted some of these features or had work-arounds. Volunteer Local is the whole package. Most used features:Application to volunteerEmailing specific groups or rolesTracking volunteer hours servedExporting data/reporting Cons Everything works great, the UI design isn't as pretty as I might like Reason for choosing VolunteerLocal Volunteer Local was the only program that met my requirements within my budget (and one of only a couple at all): Volunteer Signup, Built in Email Marketing, SMS to volunteers, App for Volunteers to use, volunteer self check in, Tracking volunteer Hours, Volunteer Tag and Search by roles, and Group Signup Review Source CK Christiana K. Volunteer Coordinator Farming Used the software for: Less than 6 months ### "BEST Customer Service" April 15, 2024 5.0 Pros I was very excited to sign with VolunteerLocal and may have been overzealous in adding past volunteers into the new system. I made an error on the application that was impossible for me to figure out, but \[sensitive content hidden\] and his team of developers got my mess sorted out and everyone back on track in a matter of days. Cons Perosnally, I love the customizing aspect of VolLocal, but a few of my colleagues who aren't so web-savvy don't understand the lingo and can get very confused. The only other (very minor) improvement I'd like is for the event logo to resize itself to the 300px necessary. It's a little aggravating to have to resize graphics perfectly so they fit with the VolLocal upload. Alternatives considered [Volgistics](https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/) Reason for choosing VolunteerLocal Price and ease of use are definitely better with VolLocal - and customer service/sales were very nice and friendly. Review Source VR Verified Reviewer Certified Food for Life Instructor Non-Profit Organization Management Used the software for: 2+ years ### "VolunteerLocal meets all our needs" September 8, 2018 5.0 We manage over a thousand volunteers during a 3-day event, recruiting them in the 3 months prior each year. With the help of this software, one volunteer coordinator is able to handle all the needs of our volunteers on a part-time basis. The VolunteerLocal team has always been able to help me get they system set up for the next year quickly and easily. They have resolved any issues I've raised within a day or so. I couldn't ask for better service. Pros I like the flexibility of this software to handle unlimited volunteers in many different jobs and shifts. I also like that we can communicate directly with specific groups of volunteers - eg all those in a particular shift or job, and download lists of volunteers for almost any purpose. I also love that each year, we can copy over everything we set up for the previous year, which makes it very quick to get going. I appreciate that the sales and service is handled by just a few key staff who understand the product very well, so I can build a relationship with them and get quick answers to my questions. Cons We've been using this software for a few years now, and most of the issues we came across were fixed quickly. The only ongoing issue has been an inconsistency of fonts and sizes of text on the integrated part of our website and in some outgoing emails, and VolunteerLocal has fixed those as needed. Review Source SR Shona R. Volunteers Secretariat Non-Profit Organization Management Used the software for: Less than 6 months ### "VolunteerLocal Review" March 14, 2024 4.0 The features are great! It is a good tool for volunteer management. I'm not sure about the price to be honest, but it definitely does the job well. And if there are things that you don't like about the software because it's confusing to navigate, customised customer service definitely makes up for it. You're definitely paying for a very efficient customer service experience. Pros I like the customisable options and the ability to reach out to mass participants. I especially liked the customer service provided. There are YouTube tutorials and a very attentive customer service team that can answer your specific questions. I had a query about volunteers signing up for jobs and shifts, and customer service agent \[sensitive content hidden\] really gave me top notch service, even providing me a customised and in-depth video tutorial. Cons It can be a little confusing. If you missed a small step, it might affect your event or programme overall. Or it makes it very clear how we can set-up the page as admin, but there is little help if you're a registered volunteer and if you need help navigating the page. As admin, it is necessary for us to understand the volunteers' procedures and methods to achieve certain things, and there might be an inconvenience if we can't answer them as well. Review Source Response from VolunteerLocal April 11, 2024 Our support team is always available to get another set of eyes on your event/program. If there's anything we can do to help, don't hesitate to reach out. CP Corinne P. Volunteer and Outreach Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Volunteer Local for a small Nonprofit" June 14, 2022 5.0 It has been an incredible tool for our small non-profit. Volunteer coordination is a small part of my job, so the help from this program allows us the time and focus on our other fund-raising goals. Pros Being able to contact support anytime and having helpful staff to walk us through it, we have limited time so this is an incredible feature. Cons Volunteers unable to view their hours, but this is now a feature they can access. Reason for choosing VolunteerLocal Syncing with Neon CRM Review Source Response from VolunteerLocal December 1, 2022 We're glad VolunteerLocal allows you to focus on the other needs within your nonprofit! If you ever had questions, don't hesitate to reach out to support. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.