# Page 3 | VolunteerLocal Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is VolunteerLocal the right Nonprofit solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122906/VolunteerLocal/reviews

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VolunteerLocal

4.8 (204)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of VolunteerLocal

## Showing most helpful reviews

Showing 51-75 of 204 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ML

Maria L.  
Volunteer Coordinator  
Construction  
Used the software for: 2+ years

### "Volunteer Local Review"

July 20, 2022

5.0

My experience has been excellent. Implementing the system was smooth and is easy to use. I can't say enough about customer service. They are very attentive to answering your questions in a timely manner. They genuinely care about making sure the software meets your needs.

Pros

The software was easy to adapt from our previous system. It is easy to set up and use. The software can be adapted to meet your individual needs which was really helpful. The training was excellent. No question was too stupid to ask. Customer service is outstanding. Very friendly, patient and response is very quick.

Cons

There are too many screens that you have to go through to sign up for a shift. They are working on streamlining the process.

Reason for choosing VolunteerLocal

Customer Service and the features offered best met our needs.

Review Source

JL

Jenny L.  
Volunteer Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Highly recommended"

August 12, 2021

5.0

Exceptional customer service along with a premier product.

Pros

The combination of all the functions needed to run a smooth volunteer based event - functions that we didn't even think of that we are still inspired to incorporate into our SOP. User friendly yet customizable but not so much that I need to be a programmer to know how to use the product.

Cons

I have too many options! I get overwhelmed sometimes by all the functionalities available and how to utilize every single one. I don't need to be a programmer but it shows me how granular I could get to run my event. In a perfect event world, I could have a whole month building my VL pages and then barely have anything to manage come recruitment and management time.

Review Source

GL

Gillian L.  
Founder, President and Event Producer  
Philanthropy  
Used the software for: 2+ years

### "VolunteerLocal is the only way to go for Volunteers"

January 11, 2022

5.0

Excellent in every way. Thank you

Pros

User friendly. Excellent training videos are available to use at any time. Knowledgeable and helpful staff who handle training and follow-up very well. They answer questions and " please help me calls" the fastest I have ever experienced. Most valuable to keep on working in the area I needed help. The ability to populate a current event from a previous event is valuable. Archived volunteer information is always avaiable.

Cons

I can't think of any. Everything I need is taken care of with their software and follow up

Alternatives considered

[SignUpGenius](https://www.capterra.com/p/135392/SignUpGenius/)

Reason for choosing VolunteerLocal

Price, value and all the features that suited my needs

Review Source

LA

Lisa A.  
Volunteer Director  
Sports  
Used the software for: 2+ years

### "Great Platform for Organizing Volunteers"

March 30, 2023

5.0

VolunteerLocal has been a useful tool to help organize volunteers in my position as Volunteer Director.

Pros

I like the ease of use from the perspective of registering. I can share the signup link, and volunteers are able to clearly chose jobs.

Cons

There is a learning curve for VolunteerLocal. The platform is unlike others I have used in the past. I wouldn't necessarily consider this a con, but there have been some kinks I have had to work through.

Review Source

JT

Julie T.  
Program Coordinator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Volunteer Local was Great Choice for Volunteer Management"

September 30, 2022

5.0

Pros

The Customer Service received while considering the switch to Volunteer Local and after we starting implementing it in our organization has been amazing! Everyone is very helpful and responds very quickly to my MANY questions! Although most features are easy to set up and use, if I couldn't figure something out, help was always available. The video tutorials are great, too

Cons

There are a few minor features that are not yet available that I would like to have. For instance, I would like to have application and sign up notifications to be able to go to more than one team member.

Review Source

Response from VolunteerLocal

December 1, 2022

We're glad you all are part of the VolunteerLocal family. Thank you for the feedback re: notifications to multiple admin users. That is on our list for updates!

VR

Verified Reviewer  
Certified Food for Life Instructor  
Non-Profit Organization Management  
Used the software for: 2+ years

### "VolunteerLocal meets all our needs"

September 8, 2018

5.0

We manage over a thousand volunteers during a 3-day event, recruiting them in the 3 months prior each year. With the help of this software, one volunteer coordinator is able to handle all the needs of our volunteers on a part-time basis. The VolunteerLocal team has always been able to help me get they system set up for the next year quickly and easily. They have resolved any issues I've raised within a day or so. I couldn't ask for better service.

Pros

I like the flexibility of this software to handle unlimited volunteers in many different jobs and shifts. I also like that we can communicate directly with specific groups of volunteers - eg all those in a particular shift or job, and download lists of volunteers for almost any purpose. I also love that each year, we can copy over everything we set up for the previous year, which makes it very quick to get going. I appreciate that the sales and service is handled by just a few key staff who understand the product very well, so I can build a relationship with them and get quick answers to my questions.

Cons

We've been using this software for a few years now, and most of the issues we came across were fixed quickly. The only ongoing issue has been an inconsistency of fonts and sizes of text on the integrated part of our website and in some outgoing emails, and VolunteerLocal has fixed those as needed.

Review Source

NR

Natalie R.  
Event Director  
Sports  
Used the software for: 2+ years

### "Volunteer Local is worth it"

November 28, 2023

5.0

Pros

This is an extremely well thought out software. One the surface it may look more expensive than others, but once you dig into the features it is worth it. I find the volunteer platforms with adds everywhere very annoying, and once you pay to remove them you are in the same ball park as VL. The customer service is personal and very responsive. You can tell they really care about finding your solutions. We are a very small non profit and they help us customize our packet to get what we really needed and keep the cost affordable.

Cons

Their automatic emails system is good, but I have not found a way to automatically send emails on a rolling basis (i.e. if someone signs up after the email has gone out) -- don't take this as a negative because it could just be me.

Reason for choosing VolunteerLocal

Better overall solution, no adds on the webpage. A company that truly wants to help you and listens to you.

Review Source

Response from VolunteerLocal

December 29, 2023

We appreciate the feedback and are so glad you're part of VolunteerLocal! If you need support with the automated emails tool, never hesitate to reach out to our support team. You can set up as many emails on a rolling basis as you need, regardless of when someone signs up.

CP

Corinne P.  
Volunteer and Outreach Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Volunteer Local for a small Nonprofit"

June 14, 2022

5.0

It has been an incredible tool for our small non-profit. Volunteer coordination is a small part of my job, so the help from this program allows us the time and focus on our other fund-raising goals.

Pros

Being able to contact support anytime and having helpful staff to walk us through it, we have limited time so this is an incredible feature.

Cons

Volunteers unable to view their hours, but this is now a feature they can access.

Reason for choosing VolunteerLocal

Syncing with Neon CRM

Review Source

Response from VolunteerLocal

December 1, 2022

We're glad VolunteerLocal allows you to focus on the other needs within your nonprofit! If you ever had questions, don't hesitate to reach out to support.

KR

Krista R.  
Volunteer Coordinator  
Religious Institutions  
Used the software for: 1-2 years

### "Amazing Customer Service"

March 1, 2023

5.0

Customer service is one of my favorite aspects of Volunteer Local. From the top down, I receive immediate responses from the whole team. And it's usually on features not yet created, but the team will figure it out and make changes to the product to accommodate our needs the best that they can. I just can't say enough praises for this team!

Pros

I use Volunteer Local multiple times per day, every single day. Our organization could not run efficiently without it. It is very easy to set up events and also very easy for volunteers to navigate

Cons

There's nothing that I don't like. Maybe in the future a more useful app for both the admin and the volunteers? (I haven't been on the app in a while, maybe it's more helpful now.)

Review Source

Response from VolunteerLocal

March 10, 2023

We're thrilled to help make sure your programs run efficiently! Our team is available whenever you need support and your feedback is invaluable to us.

SR

Shelby R.  
Volunteer and Events Coordinator  
Sports  
Used the software for: 1-2 years

### "Florida Citrus Sports"

September 28, 2023

5.0

Great!

Pros

Very easy to navigate and self-teach. Lots of great new features! Customer service is great! \[sensitive content hidden\] has been very helpful from the beginning!

Cons

Nothing. This software is very great. Easy for volunteers to navigate as well

Switched from

[Volunteer Matrix](https://www.capterra.com/p/128309/Volunteer-Matrix/)

Switched companies

Review Source

MP

Michelle P.  
Volunteer Coordinator  
Individual & Family Services  
Used the software for: 2+ years

### "Customer Service Review"

August 3, 2023

5.0

Fantastic!

Pros

Customer Service outstanding, prompt, attentive

Cons

Creating reports that are specific, setting up templates

Reason for choosing VolunteerLocal

Director's choice

Review Source

Response from VolunteerLocal

August 22, 2023

We're very proud of our incredible customer support. Never hesitate to reach out if you have questions and/or feedback!

AO

Adrie O.  
Volunteer Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Using Volunteer Local"

April 3, 2024

5.0

It's been 10/10. I've been the only employee using is at this time. We implemented it with our staff, then our regular volunteers then all volunteer. It was a seamless process.

Pros

The customer service has been amazing. As we've started with this new system, we've had so many questions. They're easy to get ahold of. Easy to video chat with or email or even call. They're always available. Also out biggest need these 12 years, has been the ability for volunteers to sign up on their own, online. But we had many ideas of what we wanted in a product and volunteer local has truly met all our needs.

Cons

They're not compatible with our CRM at this time.

Review Source

Response from VolunteerLocal

April 11, 2024

We're thrilled you've had a seamless transition to VolunteerLocal. Never hesitate to reach out to support if you need help!

JL

Jeff L.  
Executive Director  
Sports  
Used the software for: 2+ years

### "Using Volunteer Local to manage 1500 volunteer shifts for our event"

January 26, 2024

5.0

This will be our 4th event using the platform.

Pros

Ease of use, good tutorials, great customer support.

Cons

Nothing, we could not manage our 1500 volunteers without a robust and user friendly platform like this.

Review Source

Response from VolunteerLocal

April 11, 2024

We're so glad you had success with your events using VolunteerLocal. Never hesitate to reach out to support if you need anything.

LM

Laura M.  
Volunteer Director  
Sports  
Used the software for: 2+ years

### "Great Tool for Volunteer Recruitment and Management"

March 29, 2023

4.0

I have enjoyed using the software to manage almost 2000 volunteers for my race. I learn more about it each time I use it and the company is very responsive and gracious even when the issues I bring up are almost always my fault!

Pros

I love how robust the software is for signing up new volunteers and also keeping them informed of their jobs and shifts with the communication tab. Ease of use for volunteers to sign in and make changes or additions to their volunteer shift.

Cons

The layout/design is a bit dated with regards to how it looks, but the functionality of it is very good.

Review Source

LR

Lesley R.  
Volunteer Engagement Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great Asset to those who manage volunteers"

August 24, 2022

5.0

The customer support for this company is out of this world. \[SENSITIVE CONTENT\] has gone above and beyond to help make this process possible for us.

Pros

I can integrate messages to go out to volunteers without having to remember to do it. I have 5 different message that go out within a certain time frame and once it's set up I never have to do it again.

Cons

Nothing as of right now. I've only been using the system for 4 months so I feel I'm still learning and asking questions.

Review Source

MG

Marge G.  
Volunteer Local Event Sign-up Coordidnator  
Events Services  
Used the software for: 6-12 months

### "New User thoughts"

February 27, 2023

4.0

Our support manager is \[sensitive content hidden\] who has been wonderful to work with, and is very patient. He does not make me feel inferior as I have been learning how to use the program effectively. He is a great teacher, now I need to practice and get used to entering things correctly.

Pros

It its relatively easy for me to add an event.

Cons

Because I am not very tech savvy, the terms do not click in my brain automatically.

Reason for choosing VolunteerLocal

I was not involved in this part of the process at all. In fact, the people on our team who showed me what to do were involved and are very computer literate, so it was very easy for them. More difficult for me because I am a visual and "do it" learner, but \[sensitive content hidden\] has been amazing to help me catch up and reverse some of my mistakes.

Review Source

Response from VolunteerLocal

March 10, 2023

Thanks so much for the feedback! We are always looking for ways to make VolunteerLocal even more simple for admin users. We're glad our support team has been able to help you adjust. Never hesitate to reach out when you have questions!

MV

Marisol V.  
Head Teacher & Volunteer Coordinator  
Education Management  
Used the software for: Less than 6 months

### "Great IT Support"

August 10, 2023

5.0

Great!

Pros

The support I received from \[sensitive content hidden\] to launch.

Cons

Some features were not "out of the box" and had to be resolved internally.On a few cases, we had to explore other ways to customize what we needed the system to do.

Reason for choosing VolunteerLocal

I was recruited at a good time and the product seemed to help me do what needed to be optimized.

Review Source

NL

Nadine L.  
OfficeManager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Office Manager"

June 12, 2019

4.0

This will be our 3 year using this program and the experience has been essential in helping us maintain our volunteer needs. We can identify the positions to be filled, the tasks and responsibilities associated with those positions, the shifts and times we need to fill and at a glance can tell where we have holes in each position that need to be filled. Historically, it has helped us identified activity patterns and this allows us to use our volunteers more effectively.

Pros

The site is really easy to use and captures the amount of detail we need for our 200 + volunteers and the individual jobs that we need filled during the Rally. Since we have been using Volunteer Local there has never been a downtime for accessing the system which spells reliability to us and that is important. On the rare occasion I need assistance, the support staff a Volunteer Local have always been extremely responsive, understand the issue almost immediately and take corrective action or provide assistance the same day. I highly recommend this program to any organization who utilizes volunteers to get the work done.

Cons

I can't really offer a con - every time I have come upon a challenge that I can't resolve, the support staff are a phone call or email away to resolve the issue.

Review Source

KW

Kiah W.  
Volunteer Director  
Sports  
Used the software for: 1-2 years

### "Great, but some additions would be nice"

March 30, 2023

4.0

Pros

Email is useful. Quick view of position fullness on reports is a nice visual. Copying events is nice, especially auto adjusting all dates.

Cons

add file upload to a job that can be inserted as a smart tag into emails so only volunteers for that specific job see these documents (ie. training manuals)

Review Source

VS

Victoria S.  
ReStore Volunteer Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Review of VolunteerLocal"

August 31, 2021

5.0

VolunteerLocal has been a key part of keeping our volunteer program running. The site has helped us schedule our daily volunteers and keep track of important information. It makes it easy to keep and access information all in one place.

Pros

The software fits many scenarios in which we use it, making it pretty adaptable. The fact that the team is also always ready to listen to new ideas or there to help walk us through issues is rather unique in comparison.

Cons

The large gap that I see is the ability to communicate with Salesforce.

Review Source

MF

Megan F.  
Operations Manager  
Education Management  
Used the software for: 6-12 months

### "Worth it"

December 13, 2021

5.0

Volunteer Local has allowed me to do my job effectively and efficiently. They customer support is link no other. They help with any question you have and if they do not have something to meet your needs they will develop it. Hands down the best investment we have made this year for our company.

Pros

This software has allowed us to keep up with the growth demand within our company. We have gone from hand scheduling 20-30 volunteers a months to scheduling 40+ a week with ease. Volunteer local has made everything so streamlined and taken away the back and fourth confusion!

Cons

I wish this software would connect with Salesforce! However, I have been in contact with one of the developers of Volunteer Local and he is working hard on it!

Review Source

SA

Sally A.  
Volunteer Coordinator  
Sports  
Used the software for: 2+ years

### "User Friendly and Excellent Customer Service!"

October 24, 2022

5.0

Pros

We use Volunteer Local to manage volunteers for our annual 10K. Despite the fact that I only need to use it for a period of a few months each year, it is so user-friendly that I can remember what I'm doing. The set up is easy, and the reporting features are very helpful. Volunteer Local's customer service in excellent! Any time I've sent a help request, it is responded to and resolved very quickly.

Cons

I can't really think of anything! When I've found something that didn't quite work the way we wanted, I asked for help, and Volunteer Local fixed it up for me.

Review Source

Response from VolunteerLocal

December 1, 2022

Thanks, Sally! We're proud to offer an incredibly user-friendly interface.

KH

Keith H.  
Director of Sales and Marketing  
Entertainment  
Used the software for: 1-2 years

### "\[sensitive content hidden\] is Amazing!"

April 11, 2023

4.0

Effective volunteer management and recruitment for National level event oversight and staffing.

Pros

Amazing customer service from support team!

Cons

Glitches when they occur but support resolves quickly.

Reason for choosing VolunteerLocal

Use by other companies in the industry.

Review Source

RC

Rayshoun C.  
Volunteer Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "It's A Breeze"

February 7, 2023

5.0

Data summary.

Pros

I love the flexibility of this software. The ability to get the very much needed data from activities associated with the volunteer work is very important via the reporting tool. I also enjoy being able to stay plugged in to them and send them thank notes, reminders and special messages like Happy Birthday.

Cons

I will have to think a little more on this part. At this time I am pretty pleased with the software.

Review Source

Response from VolunteerLocal

February 14, 2023

Staying connected with your volunteers is such an important piece of building relationships with your volunteer base. We're thrilled VolunteerLocal makes that process easier for you!

CS

Colton S.  
Senior Manager, Events  
Events Services  
Used the software for: 2+ years

### "VolunteerLocal Review! "

March 13, 2023

5.0

We have been utilizing VolunteerLocal for a handful of years now and it continually meets our needs. We have several individuals within our office that can hop on and create a new volunteer page as needed. Easy to teach others and manage!

Pros

This product is an easy to use system that can have anyone managing volunteers in no time! Page set up, customizable questions, reports, exports - you name it; VolunteerLocal has a way to do it.

Cons

We utilize this for almost all of our events and it is quite easy to use. It's a pretty basic system and has everyone one could need, but sometimes feels like it could be a little clunky.

Review Source

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