# Page 4 | VolunteerLocal Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is VolunteerLocal the right Nonprofit solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122906/VolunteerLocal/reviews

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VolunteerLocal

4.8 (204)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of VolunteerLocal

## Showing most helpful reviews

Showing 76-100 of 204 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AG

Anna G.  
Program Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Excellent Customer Service"

October 6, 2023

5.0

The staff at VolunteerLocal are top tier. They have gone above and beyond helping us get this up and running and we are so grateful to them for their assistance.

Pros

I love the versatility of VolunteerLocal. Our organization has multiple departments with a large variety of volunteer roles to be filled. Each department has unique needs and with the help of the support staff we're able to customize the functionality to suit each department.

Cons

It can be a little intimidating when you first start working on VolunteerLocal because of all the options. There is plenty of help from VolunteerLocal support to overcome this, but for anyone less technologically literate it can be daunting.

Review Source

Response from VolunteerLocal

October 13, 2023

We're thrilled to work with you all! Never hesitate to reach out to support for help.

AO

Amy O.  
Event Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Onboarding and Customer Service is Increadible"

September 1, 2023

5.0

While onboarding and learning how this software works has had a bit of a learning curve I have to say that the ease of scheduling with our onboarding representative, \[sensitive content hidden\], and his responsiveness to my many questions have been outstanding. I am impressed with his knowledge of the product, his kindness, and willingness to help with whatever I've needed. I feel like our organization is truly supported.

Pros

The features of this software make it possible to customize the user experience to however you need it and that makes it so versatile.

Cons

I really wish there was a "preview" feature of your sign up as your setting it up. Being unsure of what each setting does makes it difficult to understand how those settings will effect the final outer appearance.

Reason for choosing VolunteerLocal

Pricing, functionality, robustness, demo call

Review Source

CC

Carol C.  
Winter Nights Volunteer Coordinator  
Religious Institutions  
Used the software for: 1-2 years

### "VolunteerLocal helps us manage an annual 2-week event with 24 hour shifts of 100+ volunteers "

April 4, 2019

4.0

This is the best online signup app I found. Key is that it is EASY for the volunteer and there is no need for remembering Yet Another Password. Our volunteers just use their email. And there's a nice smartphone app for the volunteers. The backend is pretty intuitive and powerful. I have managed a large church event that runs 2 weeks with 24 hour shifts for the last 10 years. I have used google forms & spreadsheets to manage most of the years. The past 2 years I have used VolunteerLocal and decreased my workload at least 75%! I would highly recommend this useful app.

Pros

Once I developed the over 400+ event jobs/shifts for our annual church event, I could simple \*COPY\* the whole event the next year and update the START and END times...Voila! We were ready to go again I loved the export ability so I could create custom reports for different job coordinators as their teams filled out.

Cons

We could only afford the first tier subscription so I could not SAVE reports, but had to create them each time I wanted to run them. (Not difficult, just time consuming) All jobs are shift centric. There isn't a position-type job (ex: Job Planner/Coordinator) that has no explicit start/stop shift. We need that for volunteers who signup to help plan/coordinate the other volunteers in general.

Review Source

LP

Liz P.  
Program Coordinator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Volunteer for the birds"

March 2, 2023

5.0

This has streamlined our volunteer management, communication, deployment and tracking and made our organization more efficient.

Pros

Volunteer Local has a deep capacity to manage volunteers for a wide range of opportunities.

Cons

Volunteers get confused and have difficulty signing up.

Review Source

Response from VolunteerLocal

March 10, 2023

We appreciate the feedback! If your volunteers are having difficulty, our support team has resources to help (check out the "For volunteers" section of our support center). Please don't hesitate to reach out and we can help with solutions.

VR

Verified Reviewer  
Events, Promotion and Social Media Coordinator  
Music  
Used the software for: 1-2 years

### "We love Volunteer Local!"

September 26, 2018

5.0

We have had nothing but a positive experience with Volunteer Local! After doing a lot of research on similar software, we were happy with our choice to move forward with Volunteer Local as a free service, but found it was more than worth the investment of the paid service as well. Our volunteers always tell me how easy it is to use, too!

Pros

This program is so easy to use for me as an event organizer, and we constantly get comments from volunteers on how easy it is to sign up! Whenever we need a question answered, Volunteer Local is there within minutes to answer it. The team is always great whether we reach out via phone or email.

Cons

We are looking in to adding a few features for our festival next year, but wish a few of these were included in the package (text messaging, password protected jobs, etc.)

Review Source

Jean H.  
Director of Events  
Civic & Social Organization  
Used the software for: 1-2 years

### "VolunteerLocal makes our events easier!"

December 11, 2018

5.0

We have two very large events that require over 100 volunteers for each day of the event. VolunteerLocal makes it much easier to keep organized. It's great to be able to have more than one administrator have access since we usually have more than one person heading up our volunteer teams. Communication is key and keeping everyone updated is much easier with VolunteerLocal.

Pros

Having an online portal for volunteers to sign up on is much easier to maintain than trying to keep all the many volunteers information on a spreadsheet. Plus, being able to communicate with volunteers through the website is an added bonus. It's great to be able to see exactly what jobs are being fulfilled and what you still need to get volunteers for too.

Cons

It does take some time getting the jobs and schedules set up, but it's time well spent in the end.

Review Source

LJ

Laura J.  
Volunteer Director  
Sports  
Used the software for: 2+ years

### "Volunteer Local Review"

March 30, 2023

5.0

The team at VolunteerLocal is available and willing to walk you through anything you struggle with. The reports, communication, texts and building out the events are simple and efficient.

Pros

VolunteerLocal is user friendly. For both the volunteer recruiter and the volunteer. I love the communication tool.

Cons

There really isn't anything I dislike---

Review Source

TP

Tara P.  
Volunteer Program Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Why I recommend Volunteerlocal.com"

November 13, 2018

5.0

I recommend this service whenever I can. It's very helpful when collecting volunteers and communicating instructions and details. We use the program for more than just events - we sign up staff members and volunteers for training and have used it to schedule staff interviews too. It's an effective way to decrease the number of times you have to say or email a detail or instruction.

Pros

Ease of use and support. Volunteer Programmers hear from 100's of volunteers a day, especially when recruiting for an event. Sending the link with instructions and confirmation has significantly reduced the number of calls and emails I have to send with the same message. The communication tool is my favorite feature - that and the password protection for certain volunteers roles.

Cons

Would be nice to have an easier way to archive. There a few too many steps.

Review Source

HL

Hannah L.  
Volunteer Coordinator  
Environmental Services  
Used the software for: 6-12 months

### "Great App, Excellent Customer Service"

August 10, 2021

5.0

My experience with Volunteer Local has been very positive and makes my job much easier. They provide the best customer service in order to help users get the most out of the software. The staff is knowledgeable, helpful, and prompt.

Pros

What I like most about the software is that I can create a variety of events and applications for volunteers. There is a wide range of event fields that collect crucial information. The feature that allows you to copy certain fields to other events speeds up the process dramatically. Our organization has been using this software for years for a good reason, it greatly helps the volunteer process and was easy to integrate into our volunteer program.

Cons

Theres somewhat of a learning curve when first approaching the software because there are so many features! Luckily, the Volunteer Local staff responds quickly to clear up any confusion.

Review Source

SK

Sarah K.  
Volunteer Director  
Sports  
Used the software for: 2+ years

### "Great service, easy to work with"

April 2, 2023

5.0

Pros

Easy to customize and view. The customer service is on point

Cons

Many little items I wish could be easier or more customized. For example when choosing a group to email I would like to be able to deselect certain emails within that group on the same page. The other way is too clunky.

Review Source

CM

Connie M.  
Volunteer Coordinator  
Fund-Raising  
Used the software for: 2+ years

### "Volunteer Local is a breeze to use"

January 11, 2022

5.0

Every time I have called the 800 support line I have received exceptional help for my challenges. \[SENSITIVE CONTENT\] has scheduled time to zoom chat with me and has made my life so much easier. He understands and explains how to perform certain tasks in layman's terms. He is a Super Star for Volunteer Local!

Pros

As a whole, Volunteer Local is very easy for initial set up and continued use for additional events. Reporting and communicating with volunteers is also very helpful and easy to use.

Cons

I really have no complaints about this software.

Review Source

VR

Verified Reviewer  
Product Manager - Events Technology  
  
Used the software for: 2+ years

### "Easy to use and helpful for recurring events,"

November 14, 2017

5.0

Simplified volunteer management. Repetitive events benefit by having information available from previous events to copy.

Pros

Easy to use interface that makes managing volunteers a snap. Easy to customize to fit event needs. Handles information year-year so setting up the next year's event is simplified by understanding schedules and needs. Like the ability to communicate with volunteers. Good value and product.

Cons

Some elements take repetition to remember where they are located on the menu. Some items aren't intuitive enough.

Review Source

VR

Verified Reviewer  
Co-Founder  
  
Used the software for: 2+ years

### "I've used VolunteerLocal to manage volunteers at a large-scale music festival."

April 20, 2018

4.0

Pros

As far as volunteer management softwares go, VolunteerLocal is good! Features I like: - Fast and smooth - Easy to use - Flexible reports can be pulled as Excel sheets when needed

Cons

\- Check-in portal doesn't always make it easy to find/filter individuals when checking in large numbers of people over a period of different shift times - Isn't easy to view a report of what volunteers are scheduled when (if dealing with several hundred volunteers in one day w/ lots of deployment locations)

Review Source

PM

Priscilla M.  
Motivator of Center Engagement  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Christmas in Septmeber"

October 7, 2021

5.0

I had to sell the idea to the ED but once she saw the benefits she was on board. Thank you VolunteerLocal for making it look like I know what I am doing.

Pros

As the new volunteer coordinator, I wanted something that was going to be easy to manage for staff and volunteers, a one stop place to track, sign up, and manage profiles, and a platform that looked clean, organized, and professional. I found that with VolunteerLocal.

Cons

\[SENSITIVE CONTENT\] have made the process very easy to set up and manage. I am so grateful.

Reason for choosing VolunteerLocal

Volunteer Match and all internal, paper trails, folders etc.

Review Source

Franz W.  
GM  
Sports  
Used the software for: 1-2 years

### "Support lacking"

December 9, 2018

4.0

Great options and features, but customer service slow and insufficient

Pros

A lot of features that other programs don't have

Cons

can't get to where you need to directly, often have to go back to the start. Not intuitive description

Review Source

AC

Amber C.  
Marketing Coordinator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Best part of VolunteerLocal is the Support Team!"

May 9, 2022

5.0

Love it! Made our volunteer process so much easier.

Pros

How thorough and prompt \[SENSITIVE CONTENT\] from the support line is to respond and help whenever I have any issues.

Cons

Software Integrations + I wish that I could email just ONE volunteer instead or chose select volunteers instead of having to choose an entire job/shift.

Reason for choosing VolunteerLocal

it was chosen before I started working with the company.

Review Source

Response from VolunteerLocal

May 10, 2022

Thank you for this review! You can email just one volunteer - please contact support and we'll show you how to do this.

MO

Mary O.  
Project Manager  
Computer Networking  
Used the software for: 2+ years

### "Volunteer Local is AMAZING"

April 15, 2019

5.0

We put on events every year with, but our biggest event, the Navajo rug show, is our biggest event. We always struggled with our volunteer sign up. Now that we have VL, we are so happy. It makes sign up a breeze. And then let's talk about how GREAT their customer service. The support team has helped out Adopt a Native Elder over the years and we would be nowhere without them. I sing them (and VL) praises all the time!!

Pros

The ease of use with which we can set up an event and staff it easily and accurately. When we first started using it, the software was easy to figure out and even made us think of more things we could use it for. The features are endless, and it is a GREAT value for any event.

Cons

Nothing...there is absolutely nothing wrong with this software. IF there ever was something that I didn't understand, one call to customer support (and the support team) gave me the answer.

Review Source

PW

Paige W.  
Sponsorship Coordinator  
Government Administration  
Used the software for: 1-2 years

### "Very useful software"

September 15, 2022

5.0

It allows us to easily track, manage and recruit for all of our event volunteer needs throughout the whole year. We can also communicate with our volunteers directly through the site as well.

Pros

It is fairly user friendly. The customer service is quick and personal. There is always someone who will help you with your concern or customization of your site.

Cons

So far, all of the features that I thought were missing, were actually available and just needed to be tweaked by the administrator.

Review Source

Response from VolunteerLocal

December 1, 2022

Thanks, Paige! Never hesitate to reach out to support if you have any questions. We're glad you're part of the VolunteerLocal family.

MM

Maura M.  
Development Associate  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Easy to learn volunteer management program"

March 22, 2023

5.0

Pros

The program is not excessively complicated, like one of its close competitors. I was able to set up volunteer scheduling and start implementing the program in about 3 weeks.

Cons

It's less intuitive than I would like. I feel the support library could be more robust. But the support team is excellent and very responsive.

Reason for choosing VolunteerLocal

Volgistics is way too complicated.

Review Source

MC

Meg C.  
Development Manager  
Entertainment  
Used the software for: 1-2 years

### "Blue Ribbon Foundation"

March 26, 2024

5.0

Very good

Pros

Ease for volunteers to sign up online.

Cons

Sometimes have to hunt to find where to make right changes.

Review Source

KG

Kelly G.  
Volunteer & Events Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Awesome !"

April 18, 2022

5.0

I have nothing but the best to say about Volunteer Local. The customer support is always right on top of things when I have a question.

Pros

Easy to use, easy for volunteers to use, customer support is superb.

Cons

It doesn't integrate with our CRM data base.

Review Source

MT

Marcey T.  
Volunteers Coordinator  
Events Services  
Used the software for: 2+ years

### "Volunteer Local a.k.a. Volunteer PERSONAL"

September 14, 2018

5.0

Personable service (although sometimes it takes time for a response). Especially nice to feel you actually know me, my organization, my specific quirks. I love all the things the VL program can do to stream-line my job. This year my working hours decreased while my volunteer roster increased!

Pros

Fairly logical program, stream-lines my job immeasurably. I especially like the automated (pre-scheduled) responses to volunteers. What a load off my desk!

Cons

Sometimes I work from home, late at night. Wish I could call customer support when the spirit strikes me!!

Review Source

CD

Carol D.  
Volunteer Coordinator  
Government Administration  
Used the software for: Less than 6 months

### "So happy! "

October 27, 2021

5.0

Pros

This software is much easier to navigate as an administrator than past volunteer portals I have used. I appreciate the look of the website and the multiple ways to show shift openings.

Cons

I could have used a more in-depth tutorial. I just need a little more time to digest the information and then put it into action.

Review Source

KH

Kay H.  
Volunteer Coordinator  
Events Services  
Used the software for: 2+ years

### "Volunteer Local Review"

October 19, 2021

5.0

Excellent

Pros

Ease of use. Excellent customer support

Cons

No dislikes. Very easy to be self taught

Review Source

LW

Liz W.  
Events Volunteer Coordinator  
Events Services  
Used the software for: 1-2 years

### "Volunteer Local "

November 12, 2018

4.0

Pros

Volunteer Local gives the volunteers control over when and where they would like to volunteer. They are able to add friends which is great and if something comes up they can also cancel their shift. All of this greatly reduces the amount of time my team spends on the phone and talking to potential volunteers. I also love the email feature and birthday notification.

Cons

It does not integrate with our organisations CRM and the label printing function does not work with the volunteer name tags we use. However, these are small things and the benefits of using Volunteer Local definitely out weigh these little things.

Review Source

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