# Page 5 | VolunteerLocal Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is VolunteerLocal the right Nonprofit solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122906/VolunteerLocal/reviews

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VolunteerLocal

4.8 (204)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of VolunteerLocal

## Showing most helpful reviews

Showing 101-125 of 204 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CM

Chantelle M.  
Development & Communications Coordinator  
  
Used the software for:

### "Wonderful people, AMAZING product!"

March 28, 2013

5.0

If you're not using VolunteerLocal, you should be! This product has been so perfect for our small nonprofit. I went from sending at least 5 emails back and forth between a potential volunteer and trying to manage a 150-column, 5-page spreadsheet (and that's on legal paper) to simply copying and pasting the link and letting volunteers do it themselves! I can easily pull weekly reports to track our recruitment progress and send emails out when needed! Couldn't ask for a better product and so proud to call them a part of our Des Moines community.

Pros

VolunteerLocal features a simple, user-friendly interface with features even in the free version that you have to pay for with every other online volunteer system (unlimited jobs, shifts, volunteers!). You can define what information about each volunteer you want to receive, set maximums for each position, and copy jobs and shifts so you don't have to recreate the wheel for similar events. Features increase with the paid versions including the ability to blast emails to volunteers, multiple users managing different jobs, and event check in. THE single most important pro is the people! The team is a group of local developers who regularly seek feedback from the community about how to improve their product, and it shows in the execution! Kaylee is SO receptive to customer needs and easy to work with and I look forward to every time we talk.

Cons

Haven't found one yet!!

Review Source

MK

Moses K.  
Volunteer Director  
Sports  
Used the software for: 1-2 years

### "Love Volunteer Local for IronMan 70.3 Oregon"

March 30, 2023

5.0

Pros

So grateful to have a platform like VL! It’s amazing and very user friendly.

Cons

A little hard for me to teach captains how to use it, but working on it!

Review Source

BF

Beth F.  
Volunteer Co-Chair  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Volunteer Local Review"

March 10, 2023

5.0

I don’t know how we would be able to organize an international convention volunteers without Volunteer Local!

Pros

Quick access to tech support! \[sensitive content hidden\] is amazing!

Cons

Have not had any issues at this point and do not expect to

Review Source

Derek J.  
Global Service Provider Business Development Manager  
Computer Networking  
Used the software for: 2+ years

### "Volunteer Local for Hopscotch Music Festival"

January 29, 2019

5.0

I use it every year. I like keeping volunteer info in a secure place that I can use to keep n contact throughout the year. The pricing model is great for a small festival (300 volunteers) that happens once a year. Many online tools just don't scale down to our level and VolunteerLocal delivers and includes great customer service!

Pros

I like the scale-ability for a festival our size. Once a year and simple shifts require simple solution and you deliver. The site has been very stable. I am able to organize over 300 volunteers over 3-4 days single handily.

Cons

One request would be an iOS based app for the manager, not just volunteers.

Review Source

JK

John K.  
Foundation Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "The best customer services "

November 5, 2021

5.0

My overall experience has been fantastic. They are very dedicated to their clients.

Pros

This company has the best customer service. They take the time to educate you on their product and are very patient with their customers.

Cons

The software has been very flexible to use for our needs.

Reason for choosing VolunteerLocal

The customer service and the ease of the product.

Switched from

[Volgistics](https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/)

It was not very user friendly.

Review Source

jR

jodi R.  
Volunteer Manager  
Sports  
Used the software for: 2+ years

### "Why I like Volunteer Local"

April 24, 2019

5.0

Excellent Experience! New features are explained to us by their very knowledgeable and patient staff. They operate on the very highest level of customer service.

Pros

Besides the need to "massage" data anyway I need to (and this is possible), the most important component is the communications tools. Since most of our volunteers are teens, communication with them is challenging. Volunteer Local has met this challenge through their email and texting features, and the new phone app.

Cons

I like everything about the software. I like it more than I did 3 years ago. It has vastly improved through perfecting existing features and offering new features.

Review Source

HE

Hunter E.  
Direct Services Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Non Profit Volunteer Work"

February 29, 2024

5.0

Pros

How willing the support team is to answer my questions and help me navigate through the site to be more efficient.

Cons

I wish there was a way to automatically get a report once a volunteer has reached 100 hours.

Review Source

MM

Melanie M.  
Volunteer Coordinator  
Education Management  
Used the software for: 6-12 months

### "Great addition to our volunteer program"

January 17, 2019

5.0

I use this software with a wide range of age groups. People can access event information and sign up for volunteer positions without having to send me a personal email. In this day and age, having an easy signup page is really important. I give my volunteers the option of registering personally with me or to using Volunteer Local. Having these options appeals to more types/ages of people and my volunteers like that.

Pros

This software is easy for my volunteers to use. I can send them a link and all they have to do is check which job/shift they want and type in their name and email. I have a number of volunteers who are not good with technology, so this is very important. I also like that it sends them an email with their shift information right away. I like that I can put lots of detail about the event and each job position so volunteers have access to enough information to make a good decision. I like that I can add volunteers myself, if they choose to email me instead of use the VolunteerLocal page.

Cons

The layout of screens and links when setting up an event is not always intuitive. It isn't always easy to find what I am looking for.

Review Source

RT

Ronda T.  
Volunteer & Participant Services Director  
Sports  
Used the software for: 2+ years

### "North America's Largest Cross Country Ski Race uses Volunteer Local!"

February 5, 2019

5.0

The software is so easy to use! Which translates into the ease of coordinating 3500 year-round volunteers, and knowing at-a-glace what areas need attention, makes my job a lot easier.

Pros

I love the ease of use, the great features - like password protection and the communication tools.

Cons

Does not include the "members" as recipients of messages sent out by me/the admin, in areas they manage.

Review Source

VR

Verified Reviewer  
Volunteer coordinator  
Consumer Goods  
Used the software for: 2+ years

### " Positive recommendation "

September 17, 2019

4.0

Pros

I love being able to sort my reports in several different ways. Either alphabetically, by date, by time, etc.

Cons

I’m not sure this would work on a Phone app

Review Source

PG

Phil G.  
Volunteer coordinator  
Arts and Crafts  
Used the software for: 2+ years

### "Feedback"

July 18, 2023

5.0

Outstanding

Pros

All round, perfect for our needs. Thanks for your support

Cons

Nothing other than 100% positive experience

Review Source

Response from VolunteerLocal

August 22, 2023

Thank you! VolunteerLocal is proud to help streamline your processes. Never hesitate to reach out to our support team if you have feedback on how we can serve you better!

CK

Charlotte K.  
Chair, Volunteers  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Tremendous customer support"

February 7, 2024

5.0

The software definitely helps our organization to manage the volunteer needs.

Pros

The team at customer support are nothing short of amazing - personable, friendly help that solves any issue quickly.

Cons

The basic package is reasonable for community events.

Review Source

HW

Heather W.  
Volunteer Leader  
  
Used the software for:

### "Reviewed Many other sites... ease of use was key!"

June 2, 2013

5.0

We have 3-4 day events with hundreds of volunteers. We needed something easy for them to sign-up on, but robust enough for us to track data. We didn't need to a lot volunteer tracking over the course of time...so this was a great fit!

Pros

I had been asked to review the volunteer management sites out there (found a great list of 'all' of them, or at least most). I narrowed it down to 5 and signed up for free accounts. VolunteerLocal was the first to respond to the fact that I signed up for an account, and were certainly much better than the other sites at working with me, understanding our needs, and letting us know how the website would fit our needs. I also appreciated that fact that they were willing to help resolve some of the issues we had. It certainly made me feel comfortable in recommending VolunteerLocal. The interface is very clean and simple, and as my rep could tell, I was answering my own questions soon after I sent them.. The developers seem to have thought of everything that I can think of so far! Kudos!

Cons

Would love to be able to arrange shifts in the order I want, instead of alphabetical. There seems to be a bit of glitch with location when one is added, but very easy to fix after the fact.

Review Source

LS

Laura S.  
Executive Director  
Events Services  
Used the software for: 2+ years

### "VolunteerLocal"

September 17, 2019

4.0

Our team leaders like to see the next-day's shifts and rosters, and these were so easy to produce!

Pros

The ability to see empty shifts easily is a huge asset when you have someone on the phone who would like to volunteer, but is unsure where. Being able to add in a job role is great as people can read over each role to decide where to volunteer.

Cons

When a volunteer asked when his or her shift was, I had a hard time finding the pathway into that information, on many occasions.

Reason for choosing VolunteerLocal

Quality of product and price point.

Review Source

McManus T.  
Owner  
Telecommunications  
Used the software for: Less than 6 months

### "Innovative volunteer management software."

April 10, 2023

5.0

Pros

The ability to manage volunteers according to jobs.

Cons

I haven't found any shortcomings of the product.

Review Source

SM

Susan M.  
Event Volunteer Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "VolunteerLocal has the best customer service I have ever encountered! "

August 9, 2017

5.0

We are able to organize and track all of our volunteers from our events across Canada!

Pros

The software is very user friendly and it has all of the features we need to manage our volunteers. We are the largest fitness education provider in Canada and we host events from coast to coast. VolunteerLocal allow us to manage all of our events with ease. The support of the team is amazing she is able to help me with every request to make our events run smoothly.

Review Source

JF

Jeffrey F.  
ReStore Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great company"

October 31, 2018

5.0

The convenience for us and our volunteers to sign up. Our volunteer program was recently highlighted at our conference in DesMoines. Part of the presentation was that we used your program and how much we like it.

Pros

The convenience and ease of how to use it.

Cons

When it needed to be updated. That could have been handled better.

Review Source

SW

Scott W.  
Volunteer Coordinator  
Non-Profit Organization Management  
Used the software for: 2+ years

### "VolunteerLocal... I would not run an event without it."

October 10, 2018

5.0

Historically, the job of volunteer coordinator is a labour-intensive, time-consuming job. VolunteerLocal is a transformational tool... not only for securing volunteers, but to recruit a volunteer coordinator.

Pros

Single purpose software solution that: ~ is based on the key features of self-registration and self-scheduling ~ has a very reasonable entry level price point ~ is simple to use, yet provides good user flexibility ~ provides excellent and timely support ~ our volunteers love to use!

Cons

Can't really think of any. It would be helpful to have some type of simple Gantt Chart application to build and modify the projects jobs and shifts. And to be able to PDF so you can add as attachments to the system.

Review Source

SB

Sam B.  
Volunteer Coordinator  
Civic & Social Organization  
Used the software for: 1-2 years

### "Great Volunteer Management Software"

May 21, 2019

5.0

We are a non profit community festival and use VolunteerLocal as a sign up form for our 100+ volunteers. The Volunteers report the software as being easy to use and for the free version, we get a lot of features that help make my "job" easier.

Pros

I appreciate the dashboard and the way that volunteers can be viewed quickly as well as the opportunity to see what shifts are still needed to be filled at a glance.

Cons

Setting up shifts is a little clunky, but doable. We are using the free version so I know there are updates for the paid versions that we do not have access to that would probably help that.

Review Source

KM

Kevin M.  
Physician Practice Advisor  
Religious Institutions  
Used the software for: 2+ years

### "Love VolunteerLocal"

December 12, 2018

5.0

VolunteerLocal makes it easy to manage our 1,000+ volunteers working at the National Catholic Youth conference. The software is great and the support from the VolunteerLocal team is outstanding?

Pros

Ease of use, ability to build a complex volunteer team and time slot structure, and ability to communicate from the software to our volunteers.

Cons

We have had really good experiences with VolunteerLocal over the last few years. The things we don't like have always been addressed.

Review Source

JG

Jo G.  
Volunteers Manager  
  
Used the software for:

### "Great service for events based volunteer manage, a pleasure to use, even over the sea to New Zealand"

August 6, 2014

5.0

After searching through various volunteer management resources and having used google docs forms and spreadsheets for the past few years, it has been an absolute pleasure to find a system that works so intuitively and successfully. The support has been amazing from the start and I look forward to using the service for all events. With a free upgrade to enable us to try out the features of the discover level it allowed me to see how easy it will make my life to recruit, manage and place all volunteers for event. The biggest time issue I always found with spreadsheet system was not gathering enough data from the volunteers and then placing them in a job that was not suitable/ they were not suited to or they were unable to do. With the online system, people can see exactly which shift they are accepting and the email confirmation allows me to see that their email address is correct and that they are fully aware of the shifts that they have taken on. Thank you for making my working life much easier, it allows me to put more time into areas of importance, finding prizes and thank yous for the volunteers, rather than moving names around a spreadsheet and trying to guess which role a volunteer would like to do. I would recommend this service to anyone looking to streamline their processes and provide a top line service to our important volunteer force.

Review Source

Reynaldo V.  
Product Manager  
Events Services  
Used the software for: 6-12 months

### "Easy-to-Use Tools and Great Customer Service"

August 27, 2018

5.0

VolunteerLocal is such a great company with excellent customer service that really helped me get my 100+ volunteers on track and put on a great event!

Pros

The software was very good at helping me track time without having to build timetables out by hand.

Cons

The software is really good, the only issue is I think it could catch your eye more if it had more color.

Review Source

LU

Lauren U.  
Signature Event Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great Customer Support"

August 10, 2021

5.0

Pros

I admittedly haven't personally been using it for more than a year - but my team has. I appreciated and found the customer support to be quick, efficient, and really helpful. Everything feels straight forward and easy to use.

Cons

I will definitely keep an eye out for ways to make this more user friendly in the future.

Review Source

CD

Cindy D.  
Manager, Marathon & PB4K Relations  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Volunteer Local"

June 18, 2019

5.0

We've used VolunteerLocal for several years as a charity for the Pittsburgh Marathon.

Pros

I can log on and easily pull reports of volunteers who have signed up. I really like how you list # of spots available and # spots filled.

Cons

I couldn't find a way to email all registered volunteers directly from the site. It took a few steps to export, copy and paste all of their email addresses into Outlook, which worked fine.

Review Source

MW

Marcia W.  
Volunteer Coordinator  
Music  
Used the software for: 2+ years

### "I LOVE Volunteer Local"

September 2, 2021

5.0

Wonderful!

Pros

Over the years and with various organizations, I've used an array of volunteer sign-up programs. None come close to the user-friendly features of Volunteer Local (and a few were disasters!). Also, outstanding customer service--professional, personable and prompt.

Cons

There have been a few very minor points, but their staff always listens and makes efforts to improve the software for the next time around.

Review Source

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