# Page 7 | VolunteerLocal Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is VolunteerLocal the right Nonprofit solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122906/VolunteerLocal/reviews

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VolunteerLocal

4.8 (204)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of VolunteerLocal

## Showing most helpful reviews

Showing 151-175 of 204 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

jH

jarrett H.  
coach  
Sports  
Used the software for: 2+ years

### "Great product"

August 30, 2019

5.0

Pros

Interface and overall set up of product is very functionable

Cons

Nothing negative to say or can think of at this time

Review Source

RN

Reba N.  
Director  
  
Used the software for:

### "Ogden Friends of Acoustic Music (OFOAM) loves VolunteerLocal"

July 16, 2013

5.0

Before VL, our Volunteer Coordinator relied on emails, phone calls & spreadsheets to organize volunteers for the Ogden Music Festival. Our volunteers didn't have much choice about where and when their shifts were and communication was often confusing. We had an unhappy Volunteer Coordinator and unhappy volunteers! When our Coordinator quit with no replacement in the wings, we thought we'd be lost. Another local non-profit highly recommended your service. In desperation, I signed up for the free version and began creating jobs and shifts. The set up was very user friendly. Our biggest challenge was getting volunteers to use the online sign up, as they had been used to the old way of doing business. Since VolunteerLocal, communication with volunteers has been clearer, job descriptions helped them know what to expect and confirmation emails gave them their schedules without me having to lift a finger! Happy (but looking for a replacement) "Volunteer Coordinator" and happy volunteers!

Review Source

SS

Shari S.  
Volunteer  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Excellent Value"

March 28, 2022

4.0

Always ready to answer questions.... very easy to work with

Pros

Ease of use, support is excellent. very quick to set up

Cons

I just wish the lowest level of the product allowed you to default fields.

Review Source

VM

Vaibhav M.  
Inspector  
Construction  
Used the software for: Less than 6 months

### "Call in all Volunteers"

December 4, 2019

5.0

He had trouble managing volunteer data over spreadsheet software. This one resolved the issue

Pros

I am writing this review on my friends behalf. The software's layout is so simple that mere in couple of clicks you could use this and be an expert in no time. He was trying to organize a small local meet and needed management software for volunteers. He searched for some software and after some good reviews he went for this one. And he was glad. He like the general layout of the software is neat and clean and does whats expected from it. Always recommended

Cons

There should be an option for basic users too where they can find local users and if they are willing to volunteer with their available dates. Sounds effective and simple. Don't know how difficult

Review Source

KD

Katy D.  
Festival and Events Manager  
  
Used the software for:

### "I love VolunteerLocal!"

July 1, 2014

5.0

The Grapevine Convention and Visitors Bureau has been using VolunteerLocal now for a number of years. I cannot imagine doing my job without it! We recruit thousands of volunteers throughout the year for multiple events and VolunteerLocal is like my right hand. The software is so easy to use and has all of the features that I need to be a successful volunteer manager. I especially love the dashboard feature where I can see a snapshot of my event's volunteers and easily get to the report to see the areas where I need to focus on recruiting. All of my volunteers love using the software to sign up because they get to pick what is right for their schedules quickly and easily. The customer service at VolunteerLocal is fantastic. Kaylee and Brian are quick to answer my questions and fix any issues very quickly. I would recommend the software to any event manager that is looking for an easy way to recruit volunteers.

Review Source

CM

Chloe M.  
Rider Rep  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Diamond BMX "

May 18, 2022

5.0

Pros

I love that I can make a event and then it Take the work load off me having to talk to each volunteer individually.

Cons

Nothing like it all.. every option we have we like very much

Review Source

GW

Gillian W.  
  
  
Used the software for:

### "Wanaka Trail Ride review"

April 25, 2017

4.0

A great, intuitive volunteer management system that really helped us manage our volunteers for the trail ride. Creating jobs, scheduling shifts, communicating with our volunteers and exporting data was so straight forward and made our job so much easier.

Pros

Its so user friendly - really straight forward to get started and up and running. A great tool to have on the scale of event I was working on. 100+ vols.

Cons

I was on the more expensive per event level and found some of the communication tools limiting. I would like to be able to attach docs/photos rather than link to a URL and to be able email individual vols rather than groups. I also wonder if the higher levels give notification when a volunteer signs up or I may have missed this feature.

Review Source

SG

Shelby G.  
Volunteer Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Absolutely would recpmmend VolunteerLocal@"

September 6, 2019

4.0

Pros

The ease of use and customer support when I did need assistance.

Cons

Can't think of anything. If I thought the software was missing an option or tool, it was usually user error!

Review Source

CA

Claire A.  
Director of Membership/Volunteer Coordinator  
Entertainment  
Used the software for: 1-2 years

### "Volunteer Local "

March 22, 2019

5.0

Customer Service is outstanding - great attention to detail and very helpful

Pros

The program is linked to Donor Perfect so information flows into it from Volunteer Local You can schedule as many volunteers for multiple shifts as you need

Cons

I think the program could be a little simpler in terms of ways to set things up in your events, particularly as it relates to emailing volunteers from your account. One should be able to set up an address book of volunteers and email them directly from the site.

Review Source

BF

Bent F.  
Co-Chair, Oakville Family Ribfest  
Fund-Raising  
Used the software for: 2+ years

### "Review of VolunteerLocal software"

December 28, 2018

4.0

We have now used VolunteerLocal for 3 years and would not be able to manage our volunteer base without it.

Pros

I find it very ease to set up and integrate with our web site.

Cons

Cost - we are a non-profit so every dollar is important

Review Source

KD

Karissa D.  
Volunteer Coordiantor  
Non-Profit Organization Management  
Used the software for: 2+ years

### "VolunteerLocal is the best!"

February 8, 2019

5.0

Pros

It's so intuitive and the customer service is top-notch.

Cons

...I can't think of anything right now. Any issue was immediately supported by customer service!

Review Source

KL

Ken L.  
Volunteer  
  
Used the software for:

### "Very easy to use for volunteers - pretty good too for admin - excellent support for questions"

May 10, 2015

5.0

Have tested out Volunteer Local for our local volunteer emergency services unit. Need was to have an easy way to notify volunteers of upcoming events and to have them commit to those opportunities. Tried another service but did not work for us. Have piloted VolunteerLocal. The initial response is excellent. VERY Easy for volunteers to sign-up, with no help needed. It is also pretty good for the administrator first thing, and then easy once one gets the hang of it. The big difference in the start-up is the amazing help that is available. Other services are e-mail or chat only. VL is live phone help; it made a BIG difference. I recommend trying VL. You may find it great for your needs, like we did. Also the free and premium plans work well for non-profits.

Review Source

AM

A M.  
  
  
Used the software for:

### "School Fete"

September 9, 2014

5.0

This was a fabulous website - easy to use (after playing around with it), and customer service was quick to respond to any problems. The problem I had was it was my first time and I didn't know how to move around the site. Once I learned by trial and error, my volunteer roster fell into place. I was able to put up baking jobs and attach recipes, and also create volunteer spots and shifts. I loved the fact that I was able to print out a spreadsheet and make a list of the volunteer names, the jobs they volunteered for, and their contact details. Thank you so much VolunteeLocal team! You made my first year of organizing a cafe stall quite rewarding and made me feel confident I was able to do something right. I have referred your site to other already ;)

Review Source

DG

Deborah G.  
Director of Operations  
Music  
Used the software for: 6-12 months

### "VolunteerLocal was great for our Conference Volunteers"

August 28, 2018

5.0

We used VolunteerLocal to sign up all the volunteers for our 55th NATS National Conference event. It worked very well and was easy to use, as well as had great functionality. It allowed us to send messages to our volunteers leading up to our event and allowed us to set up our entire schedule and needs within the system.

Pros

Ease of use, and functionality. It was easy to set up and worked great for our needs.

Cons

The way it allowed our volunteers to go in and cancel their availability without notifying us.

Review Source

HP

Hillary P.  
Management assistant  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great software for small non profit "

March 31, 2021

5.0

Overall, volunteerlocal is a great tool to have. I think that the volunteers find it easy to use for signing up, and communicating with the volunteers like sending emails within the system.

Pros

It is user friendly management software both for the administrations and for the volunteers as well. You can easily find out about reports regarding the whatever events within the own system. I also like that they have an app for it that people can download.

Cons

We are using this less than 6 months so I want to say that there is anything that we don’t like at the moment.

Review Source

GG

George G.  
Race Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy Like Sunday Morning"

June 26, 2019

5.0

I like the ease of communication with the team and the friendly support

Pros

Plug and play, everything has been anticipated and its super easy to use

Cons

I wish we could add attachments in mailers

Review Source

JB

Johnny B.  
President  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Getting Organized"

July 29, 2019

5.0

Pros

What I like about this software is to be able to create a volunteer schedule for our events.

Cons

What I like least about this software is the price that comes with it.

Review Source

EB

Emily B.  
AmeriCorps Member  
  
Used the software for:

### "VL Review"

June 10, 2013

4.0

I am really happy we used it for a handful of our projects. There wasn't an interest by our team leaders for our repair projects unfortunately. I think many of them have their routine and thought it would be more complicated. I think as those leaders age out and younger leaders come into the picture this will just be the way people do things. I recommend this site to every volunteer group I'm engaged in!

Pros

Easy to pull reports. Simple. Extremely user friendly.

Cons

Changing dates of event, you have to go into every shift to change the date. Having somewhat of a "guide" for users to use on their project would be really helpful!

Review Source

DC

Danielle C.  
Volunteer Manager  
  
Used the software for:

### "Wonderful product!"

October 11, 2012

5.0

I would definitely recommend this software to others! I already have! We build year round and use volunteerlocal for our everyday needs, as well as special builds, projects, ReStore opportunities and events. Our volunteer needs are around 9,000 a year and growing!

Pros

Before volunteerlocal all coordination was through emails and phone calls, interest forms, etc. After we started using volunteerlocal, there have been less back and forth. We are gearing towards more online sign up and are hoping to have all online volunteer registration by the beginning of next year!

Cons

None that we have experienced.

Review Source

MG

Megan G.  
Event Volunteer Manager  
  
Used the software for:

### "Awesome Service!"

August 8, 2013

5.0

I found VolunteerLocal when my permanent volunteer registration site underwent major upgrades. I've found it to be the best free site to use, and the added options with payment are nice as well. Their staff is always excellent; very helpful and pleasant to talk to! My events require me to add information as the dates get closer, and they've been very helpful in adding the information if I'm unable to do it myself. They're always open to suggestions as well. One issue I've run into is that information is overwritten if the same e-mail address is used multiple times. Unfortunately it doesn't seem like there's a solution for this yet, but I'm sure a change is in the works!

Review Source

MH

Mark H.  
Database Analyst  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great Product, Better Service "

September 12, 2018

5.0

Pros

This product was extremely easy to use in comparison with the other platforms we have used in the past. It was also very flexible, every obstacle we came across the Volunteer Local team was able to find a workaround. The service we received was exceptional, always making time to call us for clarification and often responding to emails in the same day when we had questions. I always felt like a priority.

Cons

The only issue we have encountered was exporting information from Volunteer Local so we could import it into our Raiser's Edge database. After contacting Volunteer Local support they were able to explain to us what we were missing and it has worked ever since.

Review Source

DL

Derek L.  
Executive Director  
  
Used the software for:

### "Great volunteer tracker"

November 14, 2012

4.0

Great FREE resource. Very easy to set up and to use. Volunteers loved it. Was easy to share online links with potential volunteers.

Pros

This system was a little cumbersome to set up (a lot of clicks and double clicks). BUT, it was FREE and VERY EASY to use. Once we got it up and running, it worked like a charm, and our volunteers all commented on how easy it was to use.

Cons

Somewhat slow getting started. A lot of clicks and double clicks that made set up slow. But once it was live, the volunteers LOVED it! Would recomend to anyone

Review Source

AO

Anne O.  
Volunteer Coordinator  
  
Used the software for:

### "Easy to use, navigate and excellent support."

February 11, 2013

5.0

I am trying to figure out how to rework my budget -- the tools in VolunteerLocal fit my needs for recruiting and tracking volunteers across the board.

Pros

YSS has utilized VolunteerLocal for a few events now. It is easy to set up the events and for volunteers to find and register for event shifts and jobs. We will definitely be using this for more of our special events and as a tool in our volunteer tracking.

Cons

As the site grows in awareness, it will be easier for people to find these types of opportunities.

Review Source

EL

Ethan L.  
Festival Assistant  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Enabling a Self-Sufficient Volunteer team"

December 11, 2018

5.0

I did not have a hands-on role using the platform, but our volunteer coordination team was pleased with the workflow. I hardly heard from them - which is exactly how we want the volunteer area to operate! Very pleased.

Pros

Flexibility - Modular treatment of features tailored to our needs.

Cons

That I didn't get to use it more myself!

Review Source

JD

Johanna D.  
Volunteer Coordinator, Drake Relays  
  
Used the software for:

### "Lifesaver!"

May 2, 2014

5.0

VolunteerLocal saved me a lot of time and stress while coordinating volunteers for the 105th Drake Relays. In the past we had been relying on emails, phone calls, and random post-it notes to fill positions but streamlining everything through one website was a lifesaver! The most time consuming aspect of using this tool was the initial process of getting everything in the system but because you can archive events, next year will be a breeze! I recommend VolunteerLocal if you are looking to reduce stress and improve the sign-up experience of both the volunteer coordinator and the volunteers.

Review Source

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