--- title: "TrueCommerce EDI Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TrueCommerce EDI Solutions the right Fundraising solution for you? Explore 537 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/reviews/" page_type: "reviews" language: "en" --- TrueCommerce EDI Solutions 4.3 (537) [View alternatives](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of TrueCommerce EDI Solutions Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews Chad C CEOConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “It connects cleanly with NetSuite and the rest of our systems, so wholesale orders move through our workflow with far fewer man hours than before. As we have added retail accounts it has scaled right along with us instead of forcing us to add headcount.“ July 10, 2026 DR Dave R ManagerMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: 6-12 months. “The user interface also felt dated and less intuitive compared to newer EDI platforms, making administration and monitoring less efficient.“ July 16, 2026 DP Diana P Supply Chain ManagerPharmaceuticals, 51 - 200 employeesUsed the software for: 1-2 years. “When I joined the company I noticed the platform was being under utilized , once I understood how it worked and its capabilities and with True commerce support team, my department became way more efficient.“ January 8, 2026 AT Alyse T Accountant ManagerFood Production, 201 - 500 employeesUsed the software for: More than 2 years. “It is hard to get issues accomplished sometimes when we cannot communicate in real time. “ January 8, 2026 DA Danielle A PresidentFood Production, 2 - 10 employeesUsed the software for: More than 2 years. “They are quick to respond to emails and for emergency issues they are only a phone call away. “ January 8, 2026 LF Laura F COOMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “Not able to transfer inactive Trading Partner connection to a new trading partner“ April 4, 2025 MB Michael B Operations SupervisorPublishing, 51 - 200 employeesUsed the software for: More than 2 years. “TrueCommerce software is easy to use, simple click and send solutions for our order processing.“ December 10, 2025 MW Maddison W EDI SPECIALISTCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “I cant tell what we do not like as we have not hit an issue or problem.“ November 13, 2024 ## Showing most helpful reviews Showing 1-25 of 537 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sathish Kumar N. Business Analyst Used the software for: 2+ years ### "Brilliant. The support team is enormously helpful, understanding, and flexible." June 19, 2018 5.0 Does not applies Pros It's user friendly, simple and productive! We have been using this software for about 3 years now. Overall, we are very pleased with the system, and we cannot imagine trying to conduct our daily business on any other software. Pros - Very powerful, scalable - Excellent customer service for implementation AND ongoing needs - Quick adoption for new employees Cons Ship Notice/manifest is little complicated for the new users Once the order line is used for the shipment, It should automatically grey out in order to avoid errors Review Source ST Sharon T. Finance Manager Food & Beverages Used the software for: 2+ years ### "Excellent Integration" February 25, 2025 5.0 I like the software, it makes getting orders from customers easy. Sending Ship notices and invoices are just a couple clicks of my mouse. It is great! Pros Ease of use. I do not have to input my invoice twice, TrueCommerce enters it into Quickbooks for me. Cons All of the Techs I interact with are great so no Cons Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Reason for choosing TrueCommerce EDI Solutions Felt TrueCommerce was better, plus I had used this system at another company. Review Source VR Verified Reviewer Director, Imaging and Print Services Retail Used the software for: 1-2 years ### "Not enterprise grade solution." November 29, 2018 2.0 We are a large multi national corp with 3 divisions, and approx 50 trading partners, using Dynamics GP as an ERP. Integration and transition: We have been trying for almost a year to get up and running. The teams are inexperienced and have never encountered a company our size. Things that work yesterday don't work today. Programmers are overwriting each other, and there are no standards for how stuff is done. There is no project plan, source code control, issue tracking, or anything else that is standard for a project this size. The response time is days not hours, and many issues they ignore hoping they go away. They have not encountered many of our scenarios which are standard for any company our size. The software: There are two parts to the solution, one is the web based portal the other is the GP Integration. The web based as a standalone solution is slow and cumbersome, but basically works most of the time. However, the "Raw EDI" is not truly that, there is very poor reporting, and no integration verification. On the GP side, it many times does not work, doesn't produce the expected results, and "loses" transactions. Being multi-company, many transactions overwrite each other and causes loss of transaction data. The export is slow, ie; I exported 3000+ ASN's and that took 3.5 hrs. There is little in logging and visibility to what is happening behind the scenes. Pros We were promised the world and got delivered peanuts. Cons Does not work consistently, implementation team is incompetent. Review Source MW Maddison W. EDI SPECIALIST Cosmetics Used the software for: 2+ years ### "EDI SPECIALIST" November 13, 2024 5.0 We have used this system for over 8 years, True Commerce is truly once of the best EDI providers we have worked with. Pros 1) They have an amazing Support team that has answered and fixed every issue in a timely manner. 2) The month to month cost has been one the best prices for the volume we have. 3) The implementation and our migration process where handled quick and made easier with the help of their support team. Cons I cant tell what we do not like as we have not hit an issue or problem. Switched from [Edict Systems WebEDI](https://www.capterra.com/p/168054/WebEDI/) They mad it difficult to add Trading Partners and was unable to import/ Export order in to my ERP. Review Source LN Lew N. Director of IT Farming Used the software for: 2+ years ### "Reliable, easy to use EDI connection management partner." December 9, 2025 5.0 We have been a TrueCommerce Transaction Manager user for over 10 years and have been pleased with the service an support over this time. Pros Great EDI partner connection service. Great support service. Product is dependable and works as expected. Portal is easy to navigate. Cons Web portal can be slow to load pages of data. User security setup is a little complex until you understand how it works. Review Source VR Verified Reviewer ERP IMPLEMENTER Medical Devices Used the software for: 2+ years ### "Ain't the True Commerce I once knew" November 2, 2021 1.0 They are the very BEST is sending bills for services that they never provided, and the worst to get you on board. If I had the choice/opportunity, I would dump them in a heartbeat. Pros It is SUPPOSED to be "seamless" from EDI to ERP and it might be IF you can get TC to actually take the time to make it work Cons While in theory the software IS good, the lack of co-operation, concern, care, service, from True Commerce is abhorrent. I'm over 8 months from signing on an not a single partner is working anywhere near acceptable level. Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Reason for choosing TrueCommerce EDI Solutions I knew them to be a much better service company. very attentive and quick turnaround. Little did I know what a metamorphosis True Commerce has gone through in the last few years. From god to bad, and from bad to worse. They have very little to go to get from worse to worst. Review Source VR Verified Reviewer President Pharmaceuticals Used the software for: Less than 6 months ### "No Implementation, but charging months together" October 3, 2022 1.0 Horrible with implementation team. Pleasant with sales team, who responds and informs he escalated the situation, for the 2nd time. Pros We had great presentation and conversations with the sales team about the features and ease of use etc. Cons Once we signed up and paid the initial payment of 100s of dollars, there is no implementation timeline. There is no response to emails sent by our trading partners for status. Dead silence on the implementation, but keep charging the credit card for monthly fee for over two months. Left legal as the only option to recover our money. Reason for choosing TrueCommerce EDI Solutions Sales team demo on the EDI platform and there seemed to be an ease of day to day working with the platform. Switched from [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) SPS could not debug certain aspects of the EDI and failed to provide the service. However, they have refunded the money paid for the service that they were unable to provide.. Review Source LF Laura F. COO Medical Devices Used the software for: 2+ years ### "Small Business on Quickbooks Enterpriese" April 4, 2025 5.0 We don't use all of the features, but we do integrate with Quickbooks Enterprise and that connection works well. Pros User friendly interface for the most part. Started with TrueCommerce Cons Not able to transfer inactive Trading Partner connection to a new trading partner Review Source KA KARLA A. Office Administration Manager Wholesale Used the software for: 2+ years ### "AQUAMOTION REVIEW" May 8, 2025 5.0 Great. When I needed help they are always there for me. People have alway been very helpful and nice. Pros Ease of use. Tech support is really fast when you need it. Have recommended it to a lot of people. Cons None. I can not think of any Cons at this time. Well maybe the pricing could be a little better. Review Source Jordan D. IT Manager Used the software for: 2+ years ### "Product is good and fairly easy to use. " July 25, 2018 3.0 Right now the only benefit is price. If it was my choice we would be looking for another option that did not result in so much lost time and resources. Pros Easy to use after it has been setup. Fairly low maintenance after setup, as long as nothing needs to be changed Cons Customer service and Integration from HighJump is terrible. It has taken them well over a month to perform one single integration. Often we go days if not weeks before customer service and integration team responds to emails or calls. Our most recent encounter with them has resulted in a fine from the company TrueCommerce was supposed to integrate. Over the past 5 years of business with TrueCommerce, our number one issue with them has been lack of good customer service. Review Source eB elizabeth B. cust. service sup. Medical Devices Used the software for: 2+ years ### "customer service sup." April 3, 2025 5.0 overall, it's easy to manage and great when i need support or help Pros they are quick to follow up and the program is easy to use Cons nothing really i enjoy the program and always get what i need done Review Source JH Jack H. IT help desk Automotive Used the software for: 2+ years ### "Seamless connection" November 12, 2024 5.0 Very easy and friendly to use EDI provider. Pros Seamless connections to many different EDI providers and the ease of use. Cons Sometimes it takes a while to get a hold of the support team to fix your problems. Review Source JC Jennifer C. Accounting Manager Retail Used the software for: 2+ years ### "Always solve the problem" November 13, 2024 5.0 Everyone that I've spoken to is always helpful and is able to fix whatever problems we're having. Pros Whatever problem I'm calling about, they always have a fix for it. Cons I don't have any cons. They always solve any issues we're experiencing. Review Source RD Rebecca D. EDI Coordinator Wholesale Used the software for: 2+ years ### "I have had the best 4 years of partnership with True Commerce... With many more years to come!" May 31, 2017 5.0 This software has helped our company become more efficient with our daily tasks. Also, we are able to meet each of our Trading Partner requirements through True Commerce. Personally, True Commerce has helped me become knowledgeable and confident about EDI and its ability to help our company grow and become for efficient. Pros I called True Commerce knowing very little about EDI. My task was to find a new EDI solution that was going to work best for our new ERP software. From the moment I heard "Hello" my experience has been more than the 5 star rating. I can list many things that are great at True Commerce. Their team in wonderful. Immediately I felt at ease because everybody talked my language and never used jargon or talked over my head. I never felt uncomfortable for not knowing about the topic. I have worked with multiple people from sales, integration, technical support and marketing and everyone provides the best positive energy and assistance. I also love their software application. Through the integration process I was empowered to learn the software so that I could make edits and changes as needed. Before True Commerce I would have to call in to our EDI vendor for every error or challenge. It would sometimes take hours or even a day or two to get our application fixed. This stopped our business from running. Now, with True Commerce, I have been able to identify the errors and fix some of them myself. I have made the fix in minutes versus waiting for tech support. However, if I do need tech support, I can call True Commerce and have assistance in minutes. I look back at the past 4 years of our partnership and it amazes me how much they have taught me. My company is now reviewing new ways that EDI can help our company. They are a great company. A great choice! Review Source MC Margie C. EDI Implimentation Manager Import and Export Used the software for: 2+ years ### "TrueCommerce takes the "scariness" and mystery out of EDI. " April 17, 2017 5.0 Our company utilizes their web-based solution - TrueCommerce- that is integrated with our ERP system. Integration was seamless and painless and we were up and running with no hick-ups right away; install only took about 1 business day. We started off with 4 trading partners and those were set up for us before were even done with the install. And since those customers were also TrueCommerce customers- there was no testing needed. Bringing on additional customers is quite simple and the TrueCommerce Support Team is one of the most knowledgeable group of people I have ever worked with. TrueCommerce is so easy to use! The interface is similar to how email is set up, you have an Inbox and a Sent folder, etc. It's so straightforward that someone with limited EDI knowledge or experience can begin processing documents and get a basic understanding of how EDI works just by looking at it. The system can handle anything you throw at it! We went from 4 trading partners to 11 trading partners in less than 2 years, and 6 months ago we moved our 3PL onto this platform as well. With monthly document volume going from 100-200 per month to averaging 5000 documents a month- we have more than exceeded our ROI within the first 12 months. We also purchased an automation module that has literally been a life saver!! This allows us to concentrate on our business and allows our 3PL to process our orders without anyone really having to think about our EDI system. If for some reason there is an issue with our EDI documents, program, or automation an email is sent to us so that we can proactively get the issue resolved with the help of TrueCommerce Support. Issues are easily tracked and quickly handled from within TrueCommerce Customer Center or via email. Overall - I'm so glad we chose this solution and am excited to bring on more and more customers to our EDI platform. It's just a win-win all the way around! Pros Ease of use. Cons Monthly charges cannot be pro-actively changed for current month. This makes it difficult to manage your monthly fees if you are not 100% certain of volume you anticipate doing in a month that has not ended yet. Review Source MB Matthew B. Tech Support Logistics and Supply Chain Used the software for: 2+ years ### "Reliable Platform " February 21, 2024 4.0 Pros The system overall is very easy to work with and the communication has been great. The downtime has been very minimal for what we use it for. Cons Nothing really. The UI could always use some improvement. Review Source JF Josue F. Accounting associate Publishing Used the software for: 2+ years ### "Pura Vida Books Review" May 24, 2024 5.0 Pros Easy to use platform Cons Not being much clear about errors commited in sending invoices for customers Review Source VR Verified Reviewer Customer Service / Office Manager Wholesale Used the software for: 2+ years ### "Good Service Provider, but improvements are needed" November 16, 2018 4.0 Overall it's positive and I find the majority of their CS reps professional and responsive. There are times though that like most service providers these days, DiCentral has outsourced live CS out of the country. That unfortunately, creates difficulties in communicating with reps who may have a very heavy accent, or who may not grasp the intricacies American English Pros It's relatively easy to navigate. The screens are pretty well laid out and the data has always shown to be accurate. Cons There are times when exporting a large number of PO's from a major department store who sends over PO's for each door, and you want to check your data, it can take an exceptionally long time to get that data out of DiCentral. Review Source BS Bob S. Systems Manager Food Production Used the software for: 2+ years ### "Bob Review " February 14, 2024 4.0 Very positive. The solution works very well for our users. Pros Ease of use - Good reporting features - Cons I had a problem with support when trying to get an issue resolved. Took far longer than it should have. Review Source VR Verified Reviewer Systems Manager Food & Beverages Used the software for: 2+ years ### "Terrible customer service. Issues go unresolved for days" June 21, 2018 1.0 The platform was so inadequate that it forced to do a more through comparison, with many different platforms to switch to. Pros The interface is somewhat friendly to use, but that's about it. I can't think of anything else that was good about this platform. Cons I've worked with several applications and their customer service is the worst in the industry. Issues go days without a response, and that's if they respond. There were issues with their programming as well, and they have high costs compared to other platforms. Review Source Margaret W. Freelancer-Blogger-Copywrite-Editing-Proofreading Used the software for: 2+ years ### "True Commerce's EDI is extremely reliable and accurate" March 14, 2018 4.0 They provide the most state of the art product that enables us to perform our accounting in a very streamlined manner. The ease of use and the reliability of the product makes our job easier All our needs are being met. Pros We have had a small number of issues with the data transfers over the past 5 years. It appears that the only time we have issues is when Quickbooks does an update and we have to get our IT involved to get the issues resolved Review Source Michael P. Business Systems Manager Used the software for: 2+ years ### "Good EDI Partners" January 5, 2018 5.0 Allowed us to integrate our EDI products into our ERP system with customers that require it. Pros Di Central provides a good service for small companies looking to integrate with in house software or process EDI Documents via the web. Cons Working with the company to add new partners sometimes takes a very long time. Other than this, once things are set up they work great. Review Source VR Verified Reviewer Operations Manager/IT manager Used the software for: 1-2 years ### "A not bad software can fit into most of your business's EDI needs" April 10, 2018 3.0 Their customer support is dedicated and passionate to solve your problems. Pros They basically can fit into almost all of the big ERP system like QB, NS...etc. They can fit into most of the trading partners. We have more than 20 EDI connections with them. They just get rid of their Silverlight based webpage and deploy new like of the portal which is better. Cons The software is unstable. You might need to call their customer support once or twice a week to get the problem fixed. The webpage loading time is slow... Review Source BS Barbara S. Accounting & Admin Manager Farming Used the software for: 6-12 months ### "DiCentral - Constantly There for Support with Excellent Customer Service" December 3, 2019 4.0 Using DiCentral provides me with the ease of invoicing our customers in a timely manner, knowing that it was received because of the confirmation given - no need to constantly update emails to send invoices via email. We are currently setting up another customer to receive purchase orders which will streamline both our Sales and Accounting departments. Pros I had spoken to a number of companies that provide EDI software before choosing DiCentral. I liked the fact the costs were in Canadian funds, the patience of my Sales contact in answering my questions, the ease of the set up, and the gentleman who patiently assisted me with the launch. I also appreciate the quick response to the support technicians, the availability of Webinars and the ease of payment on a monthly basis. Cons The only glitch I have is that I find it challenging to add a new customer to our profile. This may be due to the fact that I have only been using DiCentral for almost a year and only have 2 customer signed up at this time. I am currently working with my Sales contact to rectify this issue. Reason for choosing TrueCommerce EDI Solutions We chose DiCentral due to the fact that we could pay in Canadian dollars and that my Sales contact was very helpful in educating us on how it works and what services we would need. There was no overselling or pressure on their part. I know that I can contact him anytime with questions. Excellent customer service is always provided. Review Source EP Eric P. Vice President Information Technology and Services Used the software for: 2+ years ### "Exceptional EDI package" September 19, 2017 5.0 Being able to trade EDI purchase orders, Advance Ship Notifications, Invoices, and a few other misc documents with over 60 different EDI trading partners. Previously we were spending many hundreds of hours per year trying to maintain EDI maps ourselves, and TrueCommerce has taken that load completely off of us. Pros HighJump/TrueCommerce has already made the connection and EDI mapping to many hundreds of EDI trading partners and they maintain the EDI maps so we do not need to worry about trading partner EDI map changes. Cons TrueCommerce has an automation component called Scheduler, that works wonderfully if you have less than 500 documents per half hour. Above that amount Scheduler sometimes has issues, but 500 per half hour is an immense amount of POs, and the system always works if you export POs by hand (which only takes a few seconds to initiate). Overall, this is a very minor dislike, and won't affect 99.9% of customers. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.