# TrueCommerce EDI Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TrueCommerce EDI Solutions the right EDI solution for you? Explore 535 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/reviews --- TrueCommerce EDI Solutions 4.3 (535) [View alternatives](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TrueCommerce EDI Solutions Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews Streamlined daily navigation 90% positive reviews out of 89 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation and simple workflows that minimize training time and make daily tasks more efficient. High and unpredictable costs 46% negative reviews out of 61 Some reviewers describe pricing as expensive and difficult to predict, with unexpected fees and charges for routine tasks or failed implementations. Accessible onboarding experience 87% positive reviews out of 67 Most reviewers indicate training and learning curve is manageable, noting clear instructions, intuitive design, and quick adaptation even for those without technical backgrounds. Frequent technical disruptions 57% negative reviews out of 56 Some reviewers report bugs and issues, mentioning unreliable updates, compatibility problems, and slow support response times that complicate troubleshooting. Alyse T Accountant Manager, 201 - 500 employees. "It is hard to get issues accomplished sometimes when we cannot communicate in real time. " Efficient order management tools 85% positive reviews out of 59 Most reviewers find order processing highly efficient, citing time savings, reliable tracking, and smooth handling of large order volumes as key advantages. ## Showing most helpful reviews Showing 1-25 of 535 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Katie S. Vice President of Marketing Hospital & Health Care Used the software for: 2+ years ### "The Best! " December 4, 2018 5.0 Pros We have been working with DiCentral since 2006. They helped us in the beginning we we started our brand and has continued to be a supportive and proactive in the changing retail climate. Cons Overall their customer service is stellar. I sometimes I wish the problem, when we have one, could be fixed quicker. Review Source Response from TrueCommerce January 2, 2019 Thanks Katie! We enjoy working with Crane USA as well and look forward to continuing to grow together. I will pass along your feedback to our team. DP Diana P. Supply Chain Manager Pharmaceuticals Used the software for: 1-2 years ### "Reliable EDI platform" January 8, 2026 5.0 When I joined the company I noticed the platform was being under utilized , once I understood how it worked and its capabilities and with True commerce support team, my department became way more efficient. Pros Our company can rely on the tools that this EDI solution provides and the technical super is great. Cons I have been really happy with the platform and service. When we have technical issues the support is great. When i am looking for solutions, there is always someone to help. Review Source VR Verified Reviewer Director, Imaging and Print Services Retail Used the software for: 1-2 years ### "Not enterprise grade solution." November 29, 2018 2.0 We are a large multi national corp with 3 divisions, and approx 50 trading partners, using Dynamics GP as an ERP. Integration and transition: We have been trying for almost a year to get up and running. The teams are inexperienced and have never encountered a company our size. Things that work yesterday don't work today. Programmers are overwriting each other, and there are no standards for how stuff is done. There is no project plan, source code control, issue tracking, or anything else that is standard for a project this size. The response time is days not hours, and many issues they ignore hoping they go away. They have not encountered many of our scenarios which are standard for any company our size. The software: There are two parts to the solution, one is the web based portal the other is the GP Integration. The web based as a standalone solution is slow and cumbersome, but basically works most of the time. However, the "Raw EDI" is not truly that, there is very poor reporting, and no integration verification. On the GP side, it many times does not work, doesn't produce the expected results, and "loses" transactions. Being multi-company, many transactions overwrite each other and causes loss of transaction data. The export is slow, ie; I exported 3000+ ASN's and that took 3.5 hrs. There is little in logging and visibility to what is happening behind the scenes. Pros We were promised the world and got delivered peanuts. Cons Does not work consistently, implementation team is incompetent. Review Source LZ Layla Z. SAP Business Analyst Medical Devices Used the software for: 1-2 years ### "Value for Money with Great teams" December 17, 2025 5.0 We integrates EDI to our SAP HANA system and we are thinking to extend to more of our customers to this platform. Pros Our company has been using TrueCommerce EDI solutions for one and half years, only when we first went live, we needed to reach out to the customer support for some small issues, the support process was very easy and the response was very quick. Cons Our company has been using TrueCommerce EDI solutions for one and half years, we barely had any issues, no complaint at all. Review Source LN Lew N. Director of IT Farming Used the software for: 2+ years ### "Reliable, easy to use EDI connection management partner." December 9, 2025 5.0 We have been a TrueCommerce Transaction Manager user for over 10 years and have been pleased with the service an support over this time. Pros Great EDI partner connection service. Great support service. Product is dependable and works as expected. Portal is easy to navigate. Cons Web portal can be slow to load pages of data. User security setup is a little complex until you understand how it works. Review Source LF Laura F. COO Medical Devices Used the software for: 2+ years ### "Small Business on Quickbooks Enterpriese" April 4, 2025 5.0 We don't use all of the features, but we do integrate with Quickbooks Enterprise and that connection works well. Pros User friendly interface for the most part. Started with TrueCommerce Cons Not able to transfer inactive Trading Partner connection to a new trading partner Review Source KA KARLA A. Office Administration Manager Wholesale Used the software for: 2+ years ### "AQUAMOTION REVIEW" May 8, 2025 5.0 Great. When I needed help they are always there for me. People have alway been very helpful and nice. Pros Ease of use. Tech support is really fast when you need it. Have recommended it to a lot of people. Cons None. I can not think of any Cons at this time. Well maybe the pricing could be a little better. Review Source DR Darryl R. Applications Manager Chemicals Used the software for: 2+ years ### "TrueCommerce is a solid EDI partner" May 8, 2025 5.0 I am very pleased with the performance of the solution day-to-day. Pros works 99.9999% of the time. Very reliable Cons implementation in 2020 was rough, project management from TC was lacking. Review Source eB elizabeth B. cust. service sup. Medical Devices Used the software for: 2+ years ### "customer service sup." April 3, 2025 5.0 overall, it's easy to manage and great when i need support or help Pros they are quick to follow up and the program is easy to use Cons nothing really i enjoy the program and always get what i need done Review Source Jennifer C. Coordonnatrice EDI Used the software for: 2+ years ### "Process is always long not a lot of follow up, always need new development to adapt to our customer" June 19, 2018 3.0 Pros it is friendly user, we can automate a lot of data and have less user data entry, steps are easy to follow Cons on your web site it is mention that it is integrate to Dynamics GP, but in reality most of the needs must have a developement we can communicate easily with our customer but to exchange transaction with supplier and carrier we have to process with other developper to get the information and not all the edi transaction are available most if available we must read into di web only it cannot be integrated into dynamics gp and update our files we cannot customize the notification to specific person Review Source KT Kevin T. Director of Finance Consumer Electronics Used the software for: 6-12 months ### "DiCentral Web Forms, Integration and Support" April 2, 2020 4.0 Very positive experience so far. NOCO has been partnered with DiCentral for a little over a year and we have been able to add more than 10 trading partners to the system, 4 of which will be integrated with our ERP. Pros Easy to use, integrates with SAP ByDesign, connections to many trading partners already exist so there is less time getting set up with new customers for our company. Cons Takes a little time to get used to the navigation screens. Switched from [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) The main reason was the capability to integrate with SAP ByDesign. DiCentral already had "connectors" to SAP ByDesign pre-built. I did not want to start from scratch with our previous EDI provider. Cost was a secondary consideration. Review Source Response from TrueCommerce April 6, 2020 Thank you Kevin for taking the time to review DiCentral. Appreciate your feedback and all the details you provided. TV Tammy V. EDI Coordinator Food & Beverages Used the software for: 1-2 years ### "Great Product" March 10, 2025 5.0 My experience has been great. Support issues are addressed and resolved very quickly. Pros Customer support is amazing. Every issue has been resolved quickly. Cons The slow speed of the program during busy times Review Source SP Steven P. General Manager Consumer Goods Used the software for: 2+ years ### "General Manager" November 7, 2024 5.0 Pros Smoothness, price and support. Timely response Cons Communication on setting up new customers Review Source CM Candi M. Office Manager Wholesale Used the software for: 2+ years ### "Great Product! Easy to use!" September 13, 2024 5.0 Pros The ease of use. Very logical in the navigation as well. Cons I haven't really had many issues with it Review Source RD Rebecca D. EDI Coordinator Wholesale Used the software for: 2+ years ### "I have had the best 4 years of partnership with True Commerce... With many more years to come!" May 31, 2017 5.0 This software has helped our company become more efficient with our daily tasks. Also, we are able to meet each of our Trading Partner requirements through True Commerce. Personally, True Commerce has helped me become knowledgeable and confident about EDI and its ability to help our company grow and become for efficient. Pros I called True Commerce knowing very little about EDI. My task was to find a new EDI solution that was going to work best for our new ERP software. From the moment I heard "Hello" my experience has been more than the 5 star rating. I can list many things that are great at True Commerce. Their team in wonderful. Immediately I felt at ease because everybody talked my language and never used jargon or talked over my head. I never felt uncomfortable for not knowing about the topic. I have worked with multiple people from sales, integration, technical support and marketing and everyone provides the best positive energy and assistance. I also love their software application. Through the integration process I was empowered to learn the software so that I could make edits and changes as needed. Before True Commerce I would have to call in to our EDI vendor for every error or challenge. It would sometimes take hours or even a day or two to get our application fixed. This stopped our business from running. Now, with True Commerce, I have been able to identify the errors and fix some of them myself. I have made the fix in minutes versus waiting for tech support. However, if I do need tech support, I can call True Commerce and have assistance in minutes. I look back at the past 4 years of our partnership and it amazes me how much they have taught me. My company is now reviewing new ways that EDI can help our company. They are a great company. A great choice! Review Source MC Margie C. EDI Implimentation Manager Import and Export Used the software for: 2+ years ### "TrueCommerce takes the "scariness" and mystery out of EDI. " April 17, 2017 5.0 Our company utilizes their web-based solution - TrueCommerce- that is integrated with our ERP system. Integration was seamless and painless and we were up and running with no hick-ups right away; install only took about 1 business day. We started off with 4 trading partners and those were set up for us before were even done with the install. And since those customers were also TrueCommerce customers- there was no testing needed. Bringing on additional customers is quite simple and the TrueCommerce Support Team is one of the most knowledgeable group of people I have ever worked with. TrueCommerce is so easy to use! The interface is similar to how email is set up, you have an Inbox and a Sent folder, etc. It's so straightforward that someone with limited EDI knowledge or experience can begin processing documents and get a basic understanding of how EDI works just by looking at it. The system can handle anything you throw at it! We went from 4 trading partners to 11 trading partners in less than 2 years, and 6 months ago we moved our 3PL onto this platform as well. With monthly document volume going from 100-200 per month to averaging 5000 documents a month- we have more than exceeded our ROI within the first 12 months. We also purchased an automation module that has literally been a life saver!! This allows us to concentrate on our business and allows our 3PL to process our orders without anyone really having to think about our EDI system. If for some reason there is an issue with our EDI documents, program, or automation an email is sent to us so that we can proactively get the issue resolved with the help of TrueCommerce Support. Issues are easily tracked and quickly handled from within TrueCommerce Customer Center or via email. Overall - I'm so glad we chose this solution and am excited to bring on more and more customers to our EDI platform. It's just a win-win all the way around! Pros Ease of use. Cons Monthly charges cannot be pro-actively changed for current month. This makes it difficult to manage your monthly fees if you are not 100% certain of volume you anticipate doing in a month that has not ended yet. Review Source KS Kristie S. VP OPERATIONS Wholesale Used the software for: 2+ years ### "Great Software for all of your business needs" February 21, 2024 5.0 Pros We can integrate just about anyone with True Commerce. It can be straight EDI or .ftp, you can connect everyone and access just one portal with True Commerce. Cons We randomly have issues that come up when maps change and we are not made aware. Overall this is few and far between but a hassle when it comes up. Review Source VB Vilia B. Database Admin Apparel & Fashion Used the software for: 2+ years ### "Used to be great but now not so sure" September 5, 2019 4.0 Started out strong. Seems high turnover of technical support, integration specialists and programmers may have caused issues where clear mistakes have been made on multiple occasions causing rejected documents and chargebacks from our partners. Pros I like that you purchase the partner plug-in and never pay again for any updates made by said partner. Also, the ability to integrate with SAP. Cons That over the last few years it seems that the updates being made to partner plug-ins have caused us chargebacks and I no longer feel confident in the validity of the documents we are sending out to our partners. Now I have to carefully scrutinize every change notice to make sure something hasn't been done that will cause a rejected document and subsequent chargeback (i.e. making a previously mandatory field optional when it really is mandatory...at least for us). EDI management has now become far more time consuming and frustrating. Reason for choosing TrueCommerce EDI Solutions The belief that once we purchased the plug-in and completed testing, we would not have to worry about future expenditures for any changes the partner might make. The belief that a document could not go out if critical data was missing from it. Review Source JL Jerry L. Information Technologies Building Materials Used the software for: 2+ years ### "They make EDI Easy!" August 22, 2019 5.0 They have helped us with two different ERP solutions and have made daily EDI tasks effortless. We are about to migrate to a new ERP solution and I have had discussions with TrueCommerce and their integration with the new ERP solution will make EDI even easier for our daily processes. (I didn't think it would be possible to make it easier!) Pros They have the people to help make EDI easy. Not 100% hands off, but it is so much easier when you have a Customer or Vendor who wants to do EDI and you get some basic information and then the TrueCommerce steps in and next thing you know you are certified and using EDI with your trading partner. Cons Any dislikes seem to be addressed by the support staff. Usually it is just a lack of knowledge or misunderstanding that quickly gets explained and there is nothing left to dislike. Reason for choosing TrueCommerce EDI Solutions Other EDI companies have approached us and we have reviewed their offerings and from what we have seen NO ONE ELSE offers what TrueCommerce offers for features and overall ease of use and best yet, TrueCommerce always seems to win at the pricing model too!!! Review Source JS John S. VP Administration Food Production Used the software for: 2+ years ### "EDI Solution for Commerce" May 24, 2024 5.0 overall very good. initial setup great, adding a new customer has proven to be very difficult Pros good interface, once learned it seems to be dependable Cons new account setup and launch. menus are difficult to find exactly what is needed. Setup support - very poor. actually considering choosing another platform due to this challenge. not sure our accounts are setup correctly after several attempts. Reason for choosing TrueCommerce EDI Solutions good website and recommendation from others Review Source SL Scott L. National Sales Manager Pharmaceuticals Used the software for: 2+ years ### "Does the basics of EDI" December 2, 2019 4.0 Pros I find the software relatively easy to use. It is more user friendly than it has been in the past before this system was updated. I allows me to do most of our EDI turnaround without much issue. Cons There have been at least 2 times, that come to mind, where the system has been down for breaches in security which had prohibited us from accessing our daily orders for 36 hours. We have stringent timelines to meet with many of our customer that upon not fulfilling we are subject to hefty fines. A lot of the EDI turnaround is automatic and wish New dates for customers could auto populate instead of having to enter the same information each time. I have tired numerous times to set certain criteria to default and it does not seem to stick. Reason for choosing TrueCommerce EDI Solutions I know price is certainly a factor but after the security breach and being unable to access our orders we have certainly looked elsewhere for EDI services. Review Source VR Verified Reviewer IT Manager Consumer Goods Used the software for: 2+ years ### "TrueCommerce takes the complications of EDI and simplifies it." January 16, 2018 5.0 Pros The best thing about TrueCommerce is their support. You are never on your own. If you run into a snag or are uncertain of how to proceed, customer service is only a phone call away. Cons Once you understand how it works, TrueCommerce is fairly straightforward. However, onboarding resources could be highlighted and made more readily available to jumpstart your step into the EDI world. Review Source TF Theresa F. Sales & Analytics Specialists Consumer Goods Used the software for: 2+ years ### "Excellent Customer Service and Features" September 5, 2019 4.0 We have been able to streamline our process to save time and prevent errors. Pros Setup is easily facilitated. The software is very user friendly and accommodates many of our needs, such as converting case pack quantities to eaches in our system. Whenever we might have an issue or question, the customer service is very responsive. It is web-based, and therefore available on any desktop. Cons The formatting of POs can be a little clunky, with many blank areas wasted. However, I believe our trading partners determine this format. Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Reason for choosing TrueCommerce EDI Solutions I was not involved in that decision. Review Source JS James S. Senior IT Technician Furniture Used the software for: 1-2 years ### "Why sign up for Truecommerce?" October 27, 2023 5.0 Truecommerce have been our EDI partners for most of our retail partners. everything goes through their platform. and they respond quickly if an issue arise. Pros Truecommerce have been our EDI partners for most of our retail partners. everything goes through their platform. and they respond quickly if an issue arise. Cons none so far and hopefully not in the future Review Source JH John H. FP&A/EDI Coordinator Consumer Goods Used the software for: 2+ years ### "Best EDI Solution For Our Business" December 9, 2018 5.0 True Commerce has been incredible for our business. They were patient with us as we transitioned business systems over to a new ERP. The integration with our new system is incredible; it takes full advantage of the capabilities of EDI. Pros We decided to reevaluate out EDI systems a couple of years ago after our provider failed to meet our expectations on an integration project. We happened upon True Commerce and were not only impressed with the functionality, but also we shocked by the affordability and price! Cons Their support structure is a little difficult to navigate. If you are in a trading partner implementation phase, you can't get support from one of their support agents. You have to wait to speak with an implementation specialist. Review Source Similar Products Featured ## Related categories [EDI](https://www.capterra.com/edi-software/)[Order Entry](https://www.capterra.com/order-entry-software/)[Shipping](https://www.capterra.com/shipping-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.