# TrueCommerce EDI Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TrueCommerce EDI Solutions the right EDI solution for you? Explore 535 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/reviews --- TrueCommerce EDI Solutions 4.3 (535) [View alternatives](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 19th, 2026 # Reviews of TrueCommerce EDI Solutions Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews DP Diana P Supply Chain ManagerPharmaceuticals, 51 - 200 employeesUsed the software for: 1-2 years. “When I joined the company I noticed the platform was being under utilized , once I understood how it worked and its capabilities and with True commerce support team, my department became way more efficient.“ January 8, 2026 AT Alyse T Accountant ManagerFood Production, 201 - 500 employeesUsed the software for: More than 2 years. “It is hard to get issues accomplished sometimes when we cannot communicate in real time. “ January 8, 2026 DA Danielle A PresidentFood Production, 2 - 10 employeesUsed the software for: More than 2 years. “They are quick to respond to emails and for emergency issues they are only a phone call away. “ January 8, 2026 LF Laura F COOMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “Not able to transfer inactive Trading Partner connection to a new trading partner“ April 4, 2025 AT Alyse T Accountant ManagerFood Production, 201 - 500 employeesUsed the software for: More than 2 years. “The platform is so easy to navigate that the other users on the platform had no issues learning how to process transactions.“ January 8, 2026 MW Maddison W EDI SPECIALISTCosmetics, 11 - 50 employeesUsed the software for: More than 2 years. “I cant tell what we do not like as we have not hit an issue or problem.“ November 13, 2024 DA Danielle A PresidentFood Production, 2 - 10 employeesUsed the software for: More than 2 years. “The integration saves me considerable time and is worth every penny.“ January 8, 2026 JF Josue F Accounting associatePublishing, 11 - 50 employeesUsed the software for: More than 2 years. “Not being much clear about errors commited in sending invoices for customers“ May 24, 2024 ## Showing most helpful reviews Showing 1-25 of 535 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Katie S. Vice President of Marketing Hospital & Health Care Used the software for: 2+ years ### "The Best! " December 4, 2018 5.0 Pros We have been working with DiCentral since 2006. They helped us in the beginning we we started our brand and has continued to be a supportive and proactive in the changing retail climate. Cons Overall their customer service is stellar. I sometimes I wish the problem, when we have one, could be fixed quicker. Review Source Response from TrueCommerce January 2, 2019 Thanks Katie! We enjoy working with Crane USA as well and look forward to continuing to grow together. I will pass along your feedback to our team. LZ Layla Z. SAP Business Analyst Medical Devices Used the software for: 1-2 years ### "Value for Money with Great teams" December 17, 2025 5.0 We integrates EDI to our SAP HANA system and we are thinking to extend to more of our customers to this platform. Pros Our company has been using TrueCommerce EDI solutions for one and half years, only when we first went live, we needed to reach out to the customer support for some small issues, the support process was very easy and the response was very quick. Cons Our company has been using TrueCommerce EDI solutions for one and half years, we barely had any issues, no complaint at all. Review Source VR Verified Reviewer Director, Imaging and Print Services Retail Used the software for: 1-2 years ### "Not enterprise grade solution." November 29, 2018 2.0 We are a large multi national corp with 3 divisions, and approx 50 trading partners, using Dynamics GP as an ERP. Integration and transition: We have been trying for almost a year to get up and running. The teams are inexperienced and have never encountered a company our size. Things that work yesterday don't work today. Programmers are overwriting each other, and there are no standards for how stuff is done. There is no project plan, source code control, issue tracking, or anything else that is standard for a project this size. The response time is days not hours, and many issues they ignore hoping they go away. They have not encountered many of our scenarios which are standard for any company our size. The software: There are two parts to the solution, one is the web based portal the other is the GP Integration. The web based as a standalone solution is slow and cumbersome, but basically works most of the time. However, the "Raw EDI" is not truly that, there is very poor reporting, and no integration verification. On the GP side, it many times does not work, doesn't produce the expected results, and "loses" transactions. Being multi-company, many transactions overwrite each other and causes loss of transaction data. The export is slow, ie; I exported 3000+ ASN's and that took 3.5 hrs. There is little in logging and visibility to what is happening behind the scenes. Pros We were promised the world and got delivered peanuts. Cons Does not work consistently, implementation team is incompetent. Review Source LN Lew N. Director of IT Farming Used the software for: 2+ years ### "Reliable, easy to use EDI connection management partner." December 9, 2025 5.0 We have been a TrueCommerce Transaction Manager user for over 10 years and have been pleased with the service an support over this time. Pros Great EDI partner connection service. Great support service. Product is dependable and works as expected. Portal is easy to navigate. Cons Web portal can be slow to load pages of data. User security setup is a little complex until you understand how it works. Review Source LF Laura F. COO Medical Devices Used the software for: 2+ years ### "Small Business on Quickbooks Enterpriese" April 4, 2025 5.0 We don't use all of the features, but we do integrate with Quickbooks Enterprise and that connection works well. Pros User friendly interface for the most part. Started with TrueCommerce Cons Not able to transfer inactive Trading Partner connection to a new trading partner Review Source VR Verified Reviewer ERP IMPLEMENTER Medical Devices Used the software for: 2+ years ### "Ain't the True Commerce I once knew" November 2, 2021 1.0 They are the very BEST is sending bills for services that they never provided, and the worst to get you on board. If I had the choice/opportunity, I would dump them in a heartbeat. Pros It is SUPPOSED to be "seamless" from EDI to ERP and it might be IF you can get TC to actually take the time to make it work Cons While in theory the software IS good, the lack of co-operation, concern, care, service, from True Commerce is abhorrent. I'm over 8 months from signing on an not a single partner is working anywhere near acceptable level. Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Reason for choosing TrueCommerce EDI Solutions I knew them to be a much better service company. very attentive and quick turnaround. Little did I know what a metamorphosis True Commerce has gone through in the last few years. From god to bad, and from bad to worse. They have very little to go to get from worse to worst. Review Source VR Verified Reviewer President Pharmaceuticals Used the software for: Less than 6 months ### "No Implementation, but charging months together" October 3, 2022 1.0 Horrible with implementation team. Pleasant with sales team, who responds and informs he escalated the situation, for the 2nd time. Pros We had great presentation and conversations with the sales team about the features and ease of use etc. Cons Once we signed up and paid the initial payment of 100s of dollars, there is no implementation timeline. There is no response to emails sent by our trading partners for status. Dead silence on the implementation, but keep charging the credit card for monthly fee for over two months. Left legal as the only option to recover our money. Reason for choosing TrueCommerce EDI Solutions Sales team demo on the EDI platform and there seemed to be an ease of day to day working with the platform. Switched from [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) SPS could not debug certain aspects of the EDI and failed to provide the service. However, they have refunded the money paid for the service that they were unable to provide.. Review Source KA KARLA A. Office Administration Manager Wholesale Used the software for: 2+ years ### "AQUAMOTION REVIEW" May 8, 2025 5.0 Great. When I needed help they are always there for me. People have alway been very helpful and nice. Pros Ease of use. Tech support is really fast when you need it. Have recommended it to a lot of people. Cons None. I can not think of any Cons at this time. Well maybe the pricing could be a little better. Review Source DR Darryl R. Applications Manager Chemicals Used the software for: 2+ years ### "TrueCommerce is a solid EDI partner" May 8, 2025 5.0 I am very pleased with the performance of the solution day-to-day. Pros works 99.9999% of the time. Very reliable Cons implementation in 2020 was rough, project management from TC was lacking. Review Source Jennifer C. Coordonnatrice EDI Used the software for: 2+ years ### "Process is always long not a lot of follow up, always need new development to adapt to our customer" June 19, 2018 3.0 Pros it is friendly user, we can automate a lot of data and have less user data entry, steps are easy to follow Cons on your web site it is mention that it is integrate to Dynamics GP, but in reality most of the needs must have a developement we can communicate easily with our customer but to exchange transaction with supplier and carrier we have to process with other developper to get the information and not all the edi transaction are available most if available we must read into di web only it cannot be integrated into dynamics gp and update our files we cannot customize the notification to specific person Review Source RW Randy W. Marketing Manager Consumer Goods Used the software for: 2+ years ### "Simplified order management" August 21, 2019 5.0 It's helped automate my entire business. Orders are received quicker and get out to the shipping floor quicker. Invoices and tracking are sent out automatically. Pros It's ability to find different solutions for each customer. It's not necessarily a plug and play program. Can save you a ton of time and money. Cons The interface can sometimes be hard to navigate compared to older versions but I still get done what needs to be done. Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Reason for choosing TrueCommerce EDI Solutions Customer service. Great people to work with. Knowledgeable and pleasant. A great partner. Review Source MT Michael T. Vice President Food Production Used the software for: 2+ years ### "Satisfied Long-Time User" March 18, 2025 5.0 I've used TC EDI for over 15 years at two different companies. I love the features, ease of use, responsiveness from the support team, etc. I would recommend this solution to others looking to add EDI capabilities or switch from an EDI solution they are not satisfied with. Pros Very easy user interface, similar to any mailbox. Cons It costs to include a broker or 3rd party email address if someone needs to receive PDF attachments of POs, invoices, etc. This seems like a very simple thing to add so I'm surprised there would be an extra charge. Review Source MM Mary M. HR Machinery Used the software for: 1-2 years ### "Easy To Use" November 13, 2024 5.0 Pros very easy to navigate and use, like using it very much Cons I do not really have any cons about it right now Review Source GM Ginger M. Administrative Assistant Consumer Goods Used the software for: 6-12 months ### "TrueCommerce is GRRREAT!" November 12, 2024 5.0 First time user and have had easy transition to learn the system Pros Very user friendly and great customer support when needed Cons No cons that I can think of at this time. Review Source RD Rebecca D. EDI Coordinator Wholesale Used the software for: 2+ years ### "I have had the best 4 years of partnership with True Commerce... With many more years to come!" May 31, 2017 5.0 This software has helped our company become more efficient with our daily tasks. Also, we are able to meet each of our Trading Partner requirements through True Commerce. Personally, True Commerce has helped me become knowledgeable and confident about EDI and its ability to help our company grow and become for efficient. Pros I called True Commerce knowing very little about EDI. My task was to find a new EDI solution that was going to work best for our new ERP software. From the moment I heard "Hello" my experience has been more than the 5 star rating. I can list many things that are great at True Commerce. Their team in wonderful. Immediately I felt at ease because everybody talked my language and never used jargon or talked over my head. I never felt uncomfortable for not knowing about the topic. I have worked with multiple people from sales, integration, technical support and marketing and everyone provides the best positive energy and assistance. I also love their software application. Through the integration process I was empowered to learn the software so that I could make edits and changes as needed. Before True Commerce I would have to call in to our EDI vendor for every error or challenge. It would sometimes take hours or even a day or two to get our application fixed. This stopped our business from running. Now, with True Commerce, I have been able to identify the errors and fix some of them myself. I have made the fix in minutes versus waiting for tech support. However, if I do need tech support, I can call True Commerce and have assistance in minutes. I look back at the past 4 years of our partnership and it amazes me how much they have taught me. My company is now reviewing new ways that EDI can help our company. They are a great company. A great choice! Review Source MC Margie C. EDI Implimentation Manager Import and Export Used the software for: 2+ years ### "TrueCommerce takes the "scariness" and mystery out of EDI. " April 17, 2017 5.0 Our company utilizes their web-based solution - TrueCommerce- that is integrated with our ERP system. Integration was seamless and painless and we were up and running with no hick-ups right away; install only took about 1 business day. We started off with 4 trading partners and those were set up for us before were even done with the install. And since those customers were also TrueCommerce customers- there was no testing needed. Bringing on additional customers is quite simple and the TrueCommerce Support Team is one of the most knowledgeable group of people I have ever worked with. TrueCommerce is so easy to use! The interface is similar to how email is set up, you have an Inbox and a Sent folder, etc. It's so straightforward that someone with limited EDI knowledge or experience can begin processing documents and get a basic understanding of how EDI works just by looking at it. The system can handle anything you throw at it! We went from 4 trading partners to 11 trading partners in less than 2 years, and 6 months ago we moved our 3PL onto this platform as well. With monthly document volume going from 100-200 per month to averaging 5000 documents a month- we have more than exceeded our ROI within the first 12 months. We also purchased an automation module that has literally been a life saver!! This allows us to concentrate on our business and allows our 3PL to process our orders without anyone really having to think about our EDI system. If for some reason there is an issue with our EDI documents, program, or automation an email is sent to us so that we can proactively get the issue resolved with the help of TrueCommerce Support. Issues are easily tracked and quickly handled from within TrueCommerce Customer Center or via email. Overall - I'm so glad we chose this solution and am excited to bring on more and more customers to our EDI platform. It's just a win-win all the way around! Pros Ease of use. Cons Monthly charges cannot be pro-actively changed for current month. This makes it difficult to manage your monthly fees if you are not 100% certain of volume you anticipate doing in a month that has not ended yet. Review Source MB Matthew B. Tech Support Logistics and Supply Chain Used the software for: 2+ years ### "Reliable Platform " February 21, 2024 4.0 Pros The system overall is very easy to work with and the communication has been great. The downtime has been very minimal for what we use it for. Cons Nothing really. The UI could always use some improvement. Review Source JF Josue F. Accounting associate Publishing Used the software for: 2+ years ### "Pura Vida Books Review" May 24, 2024 5.0 Pros Easy to use platform Cons Not being much clear about errors commited in sending invoices for customers Review Source VR Verified Reviewer Customer Service / Office Manager Wholesale Used the software for: 2+ years ### "Good Service Provider, but improvements are needed" November 16, 2018 4.0 Overall it's positive and I find the majority of their CS reps professional and responsive. There are times though that like most service providers these days, DiCentral has outsourced live CS out of the country. That unfortunately, creates difficulties in communicating with reps who may have a very heavy accent, or who may not grasp the intricacies American English Pros It's relatively easy to navigate. The screens are pretty well laid out and the data has always shown to be accurate. Cons There are times when exporting a large number of PO's from a major department store who sends over PO's for each door, and you want to check your data, it can take an exceptionally long time to get that data out of DiCentral. Review Source KE Keith E. IT Director Logistics and Supply Chain Used the software for: 2+ years ### "Quick to take your Money, Slow to do any Work." April 24, 2021 1.0 Initial setup and assistance was good however follow up projects have been a nightmare. Adding customization and other integrations is a long process with no communication and many of our outstanding issues are still unresolved after over a month of waiting. There is a startling lack of communication and reps are unresponsive and unhelpful. Once they have your money projects vanish into a black hole leaving you to beg and plead for updates whilst nothing seems to done. Their initial, long timelines are bad but their ability to even meet those is even worse. Despite demanding payment upfront, very expensive payment, the work in return is slow, unreliable and not conducive to actually getting things done for your business. I strongly recommend any other EDI solution as the investment required for Truecommerce doesn't reflect the service you will get back. If you need to process orders and get things done in a reasonable time frame Truecommerce is not the supplier you want to invest in. Pros When it works it does a fine job, reasonably easy to use and functional. Cons The online portal can be finicky and their connection utilities are unreliable and support is hard to get. Review Source RB Robert B. It admin Food Production Used the software for: 2+ years ### "Edi is the best platform" May 28, 2024 5.0 Pros Everything is so simple to integrate and flow is perfect Cons I really don’t other than maybe cheaper per customer users Review Source EH Emaly H. Director of Operations Consumer Goods Used the software for: Less than 6 months ### "Do NOT go with True Commerce" December 23, 2022 1.0 Stay far away from this business. I read other bad reviews and thought to myself that cant be true IT IS every last word. Terrible service, no one follows up its hard ot get in contact with anyone and they have continue to take our money. Pros We can say there is absolutely no value in going with TrueCommerce. Stay far away. Cons We were promised a product and then later found out that they could actually not deliver that product AFTER we had signed a contract and been confirmed multiple times with their sales guy. It took 3 months for them to go back for forth and we were patient as they tried to figure it out. They said our fault we will give you a refund and cancel the contract/service. It has now been 6 months and we have had to argue to get a refund which we HAVE NOT received, no one can seem to figure out how to cancel the service so that we dont continue to receive more charges. every month we get charged and every time we reach out and have the SAM conversation. Terrible service and we regret even starting business with these people. Review Source JD Jon D. Sales Coordinator Consumer Goods Used the software for: 1-2 years ### "Extensive Unfunctional Functionality" November 16, 2018 3.0 Overall, you can do all the tasks that you are required to do, and the reach of this EDI is extensie. Unfortunately, the program appears outdated, aside from the look and feel of the UI, there are limitations to certain functions in the program, which can sometimes spend more time than what would generally be required. Should some of the features be refined, the EDI could be quite good. Pros The functions and reach of the program was good, many options are provided in terms of the task you are trying to complete on DiCentral. Extensive records are kept, including a user history, which is convenient to recall when you need to trace prior steps. Cons While there are numerous functions, those functions are sometimes dysfunctional, if that makes sense. For instance, creating and submitting advanced shipment notices is rather antiquated, as you need to manually type out the dimensions for each line, as opposed to entering the dimensions for each item and having those dimensions applied to the relative items on the relative lines. The UI is also fairly outdated, but this is more of an aesthetic preference, but it can sometimes lead to navigating being rather complicated. Review Source VR Verified Reviewer Analyste - programmeur Chemicals Used the software for: 2+ years ### "Review as vendor receiving data from customer" November 16, 2018 4.0 Pros We receive regulary maintenance notification, with scheduled mainteance outside of regular operation hour, which is good to keep system up to date without making process down. Cons It would be good to be able to specify that if the maintenance is not in a specific range of time, that we don't wan't those notifications. Review Source SS Steve S. DIR IT Consumer Goods Used the software for: 2+ years ### "Love the Value True Commerce Gives" August 14, 2019 5.0 The cost over our previous provider is fantastic. Pros Easy to use. Integrates with my ERP smoothly. Support is excellent, very fast courteous and knowledgeable. Cons Would like a bit more automation with our ERP software Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Reason for choosing TrueCommerce EDI Solutions Cost and Ease of use Switched from [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Cost and Ease of use Review Source Similar Products Featured ## Related categories [EDI](https://www.capterra.com/edi-software/)[Order Entry](https://www.capterra.com/order-entry-software/)[Shipping](https://www.capterra.com/shipping-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.