# Page 2 | TrueCommerce EDI Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is TrueCommerce EDI Solutions the right EDI solution for you? Explore 535 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/reviews

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TrueCommerce EDI Solutions

4.3 (535)

[View alternatives](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of TrueCommerce EDI Solutions

## Showing most helpful reviews

Showing 26-50 of 535 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DA

Danielle A.  
President  
Food Production  
Used the software for: 2+ years

### "Fantastic EDI Providers"

January 8, 2026

5.0

TrueCommerce has met all of my needs. They keep the process working and issues are very rare. We have been with them for many years and have never experienced any down time. Maintenance has always been done during non productive hours with no impact our our communication with our trading partners.

Pros

True Commerce has meet and continues to meet all of our EDI needs, integrating will all of our Trading Partners. Issues are rare but when one does come up they are quick to handle it. Tech Support is knowledgable and pleasant to work with. They are quick to respond to emails and for emergency issues they are only a phone call away. The system is secure, we have had no issues with security or data breaches. I feel we get good value for the cost of the service. The integration saves me considerable time and is worth every penny.

Cons

I have no complaints about TrueCommerce. Any short coming is on my end with a lack of knowledge to understand the complexity of EDI and the many ways it can benefit my company.

Alternatives considered

[FLOW Partner Automation](https://www.capterra.com/p/115293/TIE-Kinetix/)

Reason for choosing TrueCommerce EDI Solutions

True Commerce was quick to respond to my inquiry and were willing to fix problems created by the previous company.

Switched from

[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)

The previous company made promises they couldn't keep. True Commerce stepped in and cleaned up their mess. They were able to get our integrations working as they should.

Review Source

AT

Alyse T.  
Accountant Manager  
Food Production  
Used the software for: 2+ years

### "10 out of 10! The best EDI provider to work with!"

January 8, 2026

5.0

My overall experience with True Commerce has been 10 out of 10. I have worked with True Commerce EDI Solutions for about 11 years! Through this time many of the staff have offered their knowledge and helpful tips that have not only helped to maintain JTM's excellent partnerships with our customers and brokers, but also helped me advance professionally.

Pros

The support staff and user-friendly platform is what I like most about True Commerce EDI Solutions. The knowledge regarding integrations with JTM's specific ERP system is extremely helpful when we run into integration issues or certain mapping difficulties. The platform is so easy to navigate that the other users on the platform had no issues learning how to process transactions.

Cons

I do not have very many negative things to say regarding True Commerce EDI Solutions. Probably the only issue I have run into is when a support case gets picked up by the team in a different country. It is hard to get issues accomplished sometimes when we cannot communicate in real time. That is a VERY small issue in comparison to how many support cases we log.

Review Source

MB

Michael B.  
Operations Supervisor  
Publishing  
Used the software for: 2+ years

### "TrueCommerce A+ Service - Knowledge - Expertise"

December 10, 2025

5.0

All the staff at every level are a pleasure to work with. Their knowledge and expertise is ever present on each need presented.

Pros

TrueCommerce software is easy to use, simple click and send solutions for our order processing. Combine the ease of use with visibility to the data and their services are unmatched.

Cons

Honestly, it is difficult to find something that is a not a positive experience with TrueCommerce. If i had to point one con out it would be i wish we could implement more of our order processing through them.

Review Source

DI

Dennis I.  
EDI Specialist  
Food Production  
Used the software for: 1-2 years

### "Migration success with True Commerce"

December 10, 2025

5.0

We took on a massive project with moving from our old ERP to an SAP system and working hand-in-hand with True Commerce to develop and test the mapping for over 80 trading partners. At the same time a migration project was taking place with getting trading partners off our old VAN and onto True Commerce in a limited amount of time. I've been pleased with the success of both projects.

Pros

The integrations team assigned to our migration to SAP did a fantastic job with mapping, partner set-ups, and customizations. Now that we are live, the True Commerce customer support team has been quick to respond with resolutions. I feel like their Foundry product offers very good value for the cost.

Cons

Since going into production, there is a limitation I've noticed. I would like to see an option developed to automatically move specific file types for specific trading partners from the Inbox to Received without exporting them.

Review Source

GA

Gabriela A.  
Sales Manager  
Plastics  
Used the software for: 2+ years

### "Great product, great staff"

March 13, 2025

5.0

Great so far, the staff is very knowledgeable and willing to assist. We haven't had any downs. I do not have an IT background and they all have helped me undestand how everything works in a language I can understand.

Pros

It's easy to use, the support team is amazing as well.

Cons

A part of the support team is overseas so you need to mark the even as urgent someone in the US can help you. Our mapping was making a transmission cutting out a decimal than the original invoice. We did not discover it was doing that until after 2 years of operation. It was fixed within a couple of days but chek on you mapping very well before going to production.

Review Source

MW

Maddison W.  
EDI SPECIALIST  
Cosmetics  
Used the software for: 2+ years

### "EDI SPECIALIST"

November 13, 2024

5.0

We have used this system for over 8 years, True Commerce is truly once of the best EDI providers we have worked with.

Pros

1) They have an amazing Support team that has answered and fixed every issue in a timely manner. 2) The month to month cost has been one the best prices for the volume we have. 3) The implementation and our migration process where handled quick and made easier with the help of their support team.

Cons

I cant tell what we do not like as we have not hit an issue or problem.

Switched from

[Edict Systems WebEDI](https://www.capterra.com/p/168054/WebEDI/)

They mad it difficult to add Trading Partners and was unable to import/ Export order in to my ERP.

Review Source

ST

Sharon T.  
Finance Manager  
Food & Beverages  
Used the software for: 2+ years

### "Excellent Integration"

February 25, 2025

5.0

I like the software, it makes getting orders from customers easy. Sending Ship notices and invoices are just a couple clicks of my mouse. It is great!

Pros

Ease of use. I do not have to input my invoice twice, TrueCommerce enters it into Quickbooks for me.

Cons

All of the Techs I interact with are great so no Cons

Alternatives considered

[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)

Reason for choosing TrueCommerce EDI Solutions

Felt TrueCommerce was better, plus I had used this system at another company.

Review Source

MT

Michael T.  
Vice President  
Food Production  
Used the software for: 2+ years

### "Satisfied Long-Time User"

March 18, 2025

5.0

I've used TC EDI for over 15 years at two different companies. I love the features, ease of use, responsiveness from the support team, etc. I would recommend this solution to others looking to add EDI capabilities or switch from an EDI solution they are not satisfied with.

Pros

Very easy user interface, similar to any mailbox.

Cons

It costs to include a broker or 3rd party email address if someone needs to receive PDF attachments of POs, invoices, etc. This seems like a very simple thing to add so I'm surprised there would be an extra charge.

Review Source

MK

McLain K.  
ERP Administrator and IT Specialist  
Food & Beverages  
Used the software for: 1-2 years

### "The Most Cost Effective Solution on the Market"

September 12, 2024

5.0

We have been using EDI at our business for many many years, and we have investigated several EDI solutions on the market, but when it comes to getting everything you need from EDI at the best price possible, TrueCommerce is comparable to none - they far outshine the competition! You really get the most bang for your buck when it comes to functionality, features, ERP/business system integration, and overall customer support.

Pros

One of the best aspects of TrueCommerce is the all-inclusive support that is offered at no additional charge. With an easy to use and intuitive web client interface, submitting a help ticket is simple, and the response time on getting answers and solutions to problems we encounter has always been top-shelf!

Cons

Integrating with our ERP system was a very technical process that took a bit of time and a lot of testing and validating to ensure everything was working properly, but with the continued support we received through that integration, we a functional and stable solution with little to no problems.

Alternatives considered

[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)[Aptean Food & Beverage ERP JustFood Edition](https://www.capterra.com/p/220409/JustFoodERP/)

Reason for choosing TrueCommerce EDI Solutions

The cost savings of TrueCommerce were far and away better than any other solution we investigated.

Review Source

JH

Jack H.  
IT help desk  
Automotive  
Used the software for: 2+ years

### "Seamless connection"

November 12, 2024

5.0

Very easy and friendly to use EDI provider.

Pros

Seamless connections to many different EDI providers and the ease of use.

Cons

Sometimes it takes a while to get a hold of the support team to fix your problems.

Review Source

MM

Mary M.  
HR  
Machinery  
Used the software for: 1-2 years

### "Easy To Use"

November 13, 2024

5.0

Pros

very easy to navigate and use, like using it very much

Cons

I do not really have any cons about it right now

Review Source

BW

Becky W.  
Sales and Marketing Director and Buyer  
Wholesale  
Used the software for: Less than 6 months

### "CB Distributors Review"

November 15, 2024

4.0

It has been above satisfactory. \[sensitive content hidden\] have been very patient with us and always helpful.

Pros

There is a lot to learn and \[sensitive content hidden\] were great teachers and took the time to show us how to use the software. They also explained what they have to do to complete the project, which was also very helpful.

Cons

The software is a little confusing to get around, but the tutorials help. If there was a print out of every time from A-Z that would be extremely helpful. Maybe there is and I just don't know!

Alternatives considered

[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)

Reason for choosing TrueCommerce EDI Solutions

They were already integrated into our current program and very helpful.

Review Source

GM

Ginger M.  
Administrative Assistant  
Consumer Goods  
Used the software for: 6-12 months

### "TrueCommerce is GRRREAT!"

November 12, 2024

5.0

First time user and have had easy transition to learn the system

Pros

Very user friendly and great customer support when needed

Cons

No cons that I can think of at this time.

Review Source

JC

Jennifer C.  
Accounting Manager  
Retail  
Used the software for: 2+ years

### "Always solve the problem"

November 13, 2024

5.0

Everyone that I've spoken to is always helpful and is able to fix whatever problems we're having.

Pros

Whatever problem I'm calling about, they always have a fix for it.

Cons

I don't have any cons. They always solve any issues we're experiencing.

Review Source

JC

Jerry C.  
Office Manager Account manager  
Wholesale  
Used the software for: 2+ years

### "Aleon Inc by Jerry Carucci"

May 31, 2024

5.0

Pros

Ease of use Integration with QuickBooks

Cons

Setting up clients for EDI can be difficult depending on who we are working with. Some setups have been very smooth, quick and accurate, while others have not

Review Source

RB

Robert B.  
It admin  
Food Production  
Used the software for: 2+ years

### "Edi is the best platform"

May 28, 2024

5.0

Pros

Everything is so simple to integrate and flow is perfect

Cons

I really don’t other than maybe cheaper per customer users

Review Source

JS

John S.  
VP Administration  
Food Production  
Used the software for: 2+ years

### "EDI Solution for Commerce"

May 24, 2024

5.0

overall very good. initial setup great, adding a new customer has proven to be very difficult

Pros

good interface, once learned it seems to be dependable

Cons

new account setup and launch. menus are difficult to find exactly what is needed. Setup support - very poor. actually considering choosing another platform due to this challenge. not sure our accounts are setup correctly after several attempts.

Reason for choosing TrueCommerce EDI Solutions

good website and recommendation from others

Review Source

JS

Joshua S.  
Director of Information Systems  
Warehousing  
Used the software for: 2+ years

### "Great Product Great Price with Fantastic Support"

October 24, 2023

5.0

I love using TC. I have been using TC for many years with multiple companies, with many different sizes. My current company uses TC for 80 partners for different channels. Their support and functionality sets the bar.

Pros

I love the visibility and ability to monitor your system, to monitor orders, and even make changes as needed. Their support though makes life easy as an IT Professional to ensure that orders are flowing. EDI is the lifeblood of any new business, and as result without a functioning EDI, issues will arise. TC is not set it and forget it, but it is set is and watch it. I equate TC to smoking meat. You put it in, watch it carefully, and enjoy the ride.

Cons

The only issue I have with TC is the lack of ability to automate connections and information into ERP for item information. Meaning that when a change happens in NetSuite, you have to update every trading partner. But with the future, they are looking to amend this.

Review Source

MO

Michael O.  
President  
Apparel & Fashion  
Used the software for: 1-2 years

### "Worst customer service I've ever experienced"

February 25, 2022

3.0

automation of order processing. I purchased their Transaction manager as well as their Pack and Ship software.

Pros

I love the software when it works. However setting up the system and fixing any issues is near to impossible. Their support department is split into multiple departments, so if you call in no one can actually help you because "thats not their department". As a user I know more information about their system then most of their customer service reps that answer the phone (which is not much). Sales reps over sell their quality of customer service and give false information about how easy integration is. I dont mind running into issues, thats expected with software. But the lack of help you get when something does go wrong is brutal. They have one or 2 people on the team that actually know how to help and if you get in touch with them KEEP THIER DIRECT CONTACT INFO!

Cons

customer service and integration specialists. It took over a year to integrate their "pre built connections", like amazon seller central, walmart marketpalce, and shopify. Once I signed the contract to start implementation in May 2020, it took 4 months for a rep to actually reach out and begin the project. I told them i had a deadline of November 2020 to be fully integrated...that did not happen. Fast forward to Nov. 2021 I finally have my trading partners set up but not all of them are complete. Integration team has stopped following up with me.

Reason for choosing TrueCommerce EDI Solutions

The sales rep knew they system in and out and the product sounded flawless...until I began integration. Then I saw how uninformed the implementation specialists and customer support people were.

Switched from

[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)

To utilize the pack and ship software.

Review Source

VR

Verified Reviewer  
Sales and Operations Manager  
Farming  
Used the software for: 1-2 years

### "Easy to use but customer service needs work"

December 14, 2018

4.0

This system automates our billing for a large key customer. Software system works well although about once every 3 months needs to be "reconnected" with quickbooks. This is fairly easy to do but frustrating the first few times because I didn't know how to do it on my own and customer service was not available.

Pros

The software is set up similar to email with and inbox, outbox, sent etc. Fairly intuative and toom almost now training to start using. I think the cost is inline with other providers.

Cons

I have had a few bumps along the way with the implementation, customer service and sales team. When I oringally signed up the sales team told me I could use the system with one of my customers but that wasnt true. After quite a long time and a lot of follow up they did give me my money back. This year we changed from quickbooks desktop to online so we had to go through the implementation of the Truecommerce EDI software all over again. The implementation specialist over looked a key step in the processes causing a delay of about a month in the implemation. I ended up sending hundreds of transactions that failed due to this oversight. Truecommerce still charged me for these failed transactions which I felt was unfair. I spent 3 months following up with cuatomer service to try to get a refund. I did finally get a refund but it shouldn't have taken that long or required that level of follow up on my part.

Review Source

SN

Shari N.  
VP of Information Tech  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Customer Care"

February 14, 2024

5.0

It's always a pleasure to work with your team!

Pros

Your customer care department is always extremely helpful. Not only do they help to resolve our issues they have always taken the time to educate us on different issues.

Cons

Occasionally tickets can take a few days to be answered.

Alternatives considered

[SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)

Review Source

DN

David N.  
IT Manager  
Information Technology and Services  
Used the software for: 2+ years

### "A winning partnership"

August 21, 2019

4.0

We wanted a solution that was better integrated with our software, much faster, simpler and cheaper to launch new trading partners. We found that a typical partner is up and running at a fraction of the previous time and cost with very little effort and rare to never do we require actual code changes.

Pros

There's a great deal of consistency in this product and in the company which is gravely important when dealing with a plethora of trading partners with diverse requirements.

Cons

There is a trade-off between great working software and feature rich capabilities. In this I found that it does 90% of what we need it to do well and then 10% it handles in a round about way that in order to make it work would be a tremendously costly undertaking.

Reason for choosing TrueCommerce EDI Solutions

The methodology behind the EDI solution put all of the heavy lifting in the cloud, completely behind the scenes which made the integration approach extremely light-weight. This is how we were able to move faster with the product and cut down on costs. We were looking for a team that could handle the migration of existing partners and implement new ones while we were still running at full speed. They instilled a belief in us that they could handle it and in retrospect they surely did a great job.

Review Source

KS

Kristie S.  
VP OPERATIONS  
Wholesale  
Used the software for: 2+ years

### "Great Software for all of your business needs"

February 21, 2024

5.0

Pros

We can integrate just about anyone with True Commerce. It can be straight EDI or .ftp, you can connect everyone and access just one portal with True Commerce.

Cons

We randomly have issues that come up when maps change and we are not made aware. Overall this is few and far between but a hassle when it comes up.

Review Source

DD

Dave D.  
Director of Fulfillment  
Wholesale  
Used the software for: 6-12 months

### "Customer service is TrueCommerce top priority"

February 14, 2024

5.0

We truly wish we transitioned sooner from their competitor.

Pros

All aspects of the sales process, design, testing and go live the entire team at TrueCommerce communicate quickly and effectively. They have been able to pivot throughout the project to overcome problems by thinking outside of the box and listening to us, the client. Their portals are far superior to that of anyone else in the EDI market.

Cons

At this time we don't have any cons to share.

Switched from

[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)

Billing practices, poor customer service and continuous downtime.

Review Source

DD

Doug D.  
Director of IT  
Consumer Goods  
Used the software for: 2+ years

### "TrueCommerce EDI"

February 13, 2024

4.0

Pros

Flexibility in setup / use. Trading partner setup.

Cons

SQL express having a 10 gb limit in size

Review Source

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