# Page 3 | TrueCommerce EDI Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is TrueCommerce EDI Solutions the right EDI solution for you? Explore 535 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/reviews

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TrueCommerce EDI Solutions

4.3 (535)

[View alternatives](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of TrueCommerce EDI Solutions

## Showing most helpful reviews

Showing 51-75 of 535 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

OG

Omar G.  
Server Administator  
Packaging and Containers  
Used the software for: 2+ years

### "Easy Implementation and Works Great!"

April 17, 2020

5.0

We had the need to implement an EDI Software and True Commerce has given us a great experience in support and implementation to receive orders and send invoices by EDI. It´s important to mention that 95% of our Purchase Orders arrive by EDI. There are few suppliers that work with Sage Business Vision (Our System) and True Commerce has worked excellent for us. "Their support team is small but very efficient. "

Pros

It´s easy to use, it integrates very well with our system and is very reliable, we have been working with this software for more than 8 years and 95% of our orders arrive by EDI, so it is very important to us have a tool that is always working. Everything is processed as the client requested it.

Cons

When a new version of the software we integrated with EDI comes out, it takes 6 months to have a compatible version.

Review Source

VB

Vilia B.  
Database Admin  
Apparel & Fashion  
Used the software for: 2+ years

### "Used to be great but now not so sure"

September 5, 2019

4.0

Started out strong. Seems high turnover of technical support, integration specialists and programmers may have caused issues where clear mistakes have been made on multiple occasions causing rejected documents and chargebacks from our partners.

Pros

I like that you purchase the partner plug-in and never pay again for any updates made by said partner. Also, the ability to integrate with SAP.

Cons

That over the last few years it seems that the updates being made to partner plug-ins have caused us chargebacks and I no longer feel confident in the validity of the documents we are sending out to our partners. Now I have to carefully scrutinize every change notice to make sure something hasn't been done that will cause a rejected document and subsequent chargeback (i.e. making a previously mandatory field optional when it really is mandatory...at least for us). EDI management has now become far more time consuming and frustrating.

Reason for choosing TrueCommerce EDI Solutions

The belief that once we purchased the plug-in and completed testing, we would not have to worry about future expenditures for any changes the partner might make. The belief that a document could not go out if critical data was missing from it.

Review Source

VR

Verified Reviewer  
ERP IMPLEMENTER  
Medical Devices  
Used the software for: 2+ years

### "Ain't the True Commerce I once knew"

November 2, 2021

1.0

They are the very BEST is sending bills for services that they never provided, and the worst to get you on board. If I had the choice/opportunity, I would dump them in a heartbeat.

Pros

It is SUPPOSED to be "seamless" from EDI to ERP and it might be IF you can get TC to actually take the time to make it work

Cons

While in theory the software IS good, the lack of co-operation, concern, care, service, from True Commerce is abhorrent. I'm over 8 months from signing on an not a single partner is working anywhere near acceptable level.

Alternatives considered

[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)

Reason for choosing TrueCommerce EDI Solutions

I knew them to be a much better service company. very attentive and quick turnaround. Little did I know what a metamorphosis True Commerce has gone through in the last few years. From god to bad, and from bad to worse. They have very little to go to get from worse to worst.

Review Source

Jordan D.  
IT Manager  
  
Used the software for: 2+ years

### "Product is good and fairly easy to use. "

July 25, 2018

3.0

Right now the only benefit is price. If it was my choice we would be looking for another option that did not result in so much lost time and resources.

Pros

Easy to use after it has been setup. Fairly low maintenance after setup, as long as nothing needs to be changed

Cons

Customer service and Integration from HighJump is terrible. It has taken them well over a month to perform one single integration. Often we go days if not weeks before customer service and integration team responds to emails or calls. Our most recent encounter with them has resulted in a fine from the company TrueCommerce was supposed to integrate. Over the past 5 years of business with TrueCommerce, our number one issue with them has been lack of good customer service.

Review Source

JL

Jerry L.  
Information Technologies  
Building Materials  
Used the software for: 2+ years

### "They make EDI Easy!"

August 22, 2019

5.0

They have helped us with two different ERP solutions and have made daily EDI tasks effortless. We are about to migrate to a new ERP solution and I have had discussions with TrueCommerce and their integration with the new ERP solution will make EDI even easier for our daily processes. (I didn't think it would be possible to make it easier!)

Pros

They have the people to help make EDI easy. Not 100% hands off, but it is so much easier when you have a Customer or Vendor who wants to do EDI and you get some basic information and then the TrueCommerce steps in and next thing you know you are certified and using EDI with your trading partner.

Cons

Any dislikes seem to be addressed by the support staff. Usually it is just a lack of knowledge or misunderstanding that quickly gets explained and there is nothing left to dislike.

Reason for choosing TrueCommerce EDI Solutions

Other EDI companies have approached us and we have reviewed their offerings and from what we have seen NO ONE ELSE offers what TrueCommerce offers for features and overall ease of use and best yet, TrueCommerce always seems to win at the pricing model too!!!

Review Source

VR

Verified Reviewer  
Customer Service / Office Manager  
Wholesale  
Used the software for: 2+ years

### "Good Service Provider, but improvements are needed"

November 16, 2018

4.0

Overall it's positive and I find the majority of their CS reps professional and responsive. There are times though that like most service providers these days, DiCentral has outsourced live CS out of the country. That unfortunately, creates difficulties in communicating with reps who may have a very heavy accent, or who may not grasp the intricacies American English

Pros

It's relatively easy to navigate. The screens are pretty well laid out and the data has always shown to be accurate.

Cons

There are times when exporting a large number of PO's from a major department store who sends over PO's for each door, and you want to check your data, it can take an exceptionally long time to get that data out of DiCentral.

Review Source

BS

Bob S.  
Systems Manager  
Food Production  
Used the software for: 2+ years

### "Bob Review "

February 14, 2024

4.0

Very positive. The solution works very well for our users.

Pros

Ease of use - Good reporting features -

Cons

I had a problem with support when trying to get an issue resolved. Took far longer than it should have.

Review Source

KE

Keith E.  
IT Director  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Quick to take your Money, Slow to do any Work."

April 24, 2021

1.0

Initial setup and assistance was good however follow up projects have been a nightmare. Adding customization and other integrations is a long process with no communication and many of our outstanding issues are still unresolved after over a month of waiting. There is a startling lack of communication and reps are unresponsive and unhelpful. Once they have your money projects vanish into a black hole leaving you to beg and plead for updates whilst nothing seems to done. Their initial, long timelines are bad but their ability to even meet those is even worse. Despite demanding payment upfront, very expensive payment, the work in return is slow, unreliable and not conducive to actually getting things done for your business. I strongly recommend any other EDI solution as the investment required for Truecommerce doesn't reflect the service you will get back. If you need to process orders and get things done in a reasonable time frame Truecommerce is not the supplier you want to invest in.

Pros

When it works it does a fine job, reasonably easy to use and functional.

Cons

The online portal can be finicky and their connection utilities are unreliable and support is hard to get.

Review Source

Sathish Kumar N.  
Business Analyst  
  
Used the software for: 2+ years

### "Brilliant. The support team is enormously helpful, understanding, and flexible."

June 19, 2018

5.0

Does not applies

Pros

It's user friendly, simple and productive! We have been using this software for about 3 years now. Overall, we are very pleased with the system, and we cannot imagine trying to conduct our daily business on any other software. Pros - Very powerful, scalable - Excellent customer service for implementation AND ongoing needs - Quick adoption for new employees

Cons

Ship Notice/manifest is little complicated for the new users Once the order line is used for the shipment, It should automatically grey out in order to avoid errors

Review Source

VR

Verified Reviewer  
Systems Manager  
Food & Beverages  
Used the software for: 2+ years

### "Terrible customer service. Issues go unresolved for days"

June 21, 2018

1.0

The platform was so inadequate that it forced to do a more through comparison, with many different platforms to switch to.

Pros

The interface is somewhat friendly to use, but that's about it. I can't think of anything else that was good about this platform.

Cons

I've worked with several applications and their customer service is the worst in the industry. Issues go days without a response, and that's if they respond. There were issues with their programming as well, and they have high costs compared to other platforms.

Review Source

VR

Verified Reviewer  
President  
Pharmaceuticals  
Used the software for: Less than 6 months

### "No Implementation, but charging months together"

October 3, 2022

1.0

Horrible with implementation team. Pleasant with sales team, who responds and informs he escalated the situation, for the 2nd time.

Pros

We had great presentation and conversations with the sales team about the features and ease of use etc.

Cons

Once we signed up and paid the initial payment of 100s of dollars, there is no implementation timeline. There is no response to emails sent by our trading partners for status. Dead silence on the implementation, but keep charging the credit card for monthly fee for over two months. Left legal as the only option to recover our money.

Reason for choosing TrueCommerce EDI Solutions

Sales team demo on the EDI platform and there seemed to be an ease of day to day working with the platform.

Switched from

[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)

SPS could not debug certain aspects of the EDI and failed to provide the service. However, they have refunded the money paid for the service that they were unable to provide..

Review Source

AH

Amy H.  
Business Operations  
Retail  
Used the software for: 2+ years

### "Great Program that Boosts Effeciency"

August 14, 2019

5.0

Great experience overall. From implementation, to adding new trading partners, to integrating with new software just this year, we are overall very happy with the capabilities of this program.

Pros

Can be customized to meet the needs of your business and easy to implement with other types of software. Also helps us to more efficiently run our business and complete daily tasks. Daily order processing has become way more efficient and accurate with the use of the True Commerce software.

Cons

Because it is so customizable, it sometimes takes a while to implement new uses for the software. The support team is generally helpful but it can be hard to track down the individual who has the knowledge to assist you with specific tasks.

Reason for choosing TrueCommerce EDI Solutions

Easy to integrate with Quickbooks (our accounting software) and was supported by our current Vendors.

Review Source

Margaret W.  
Freelancer-Blogger-Copywrite-Editing-Proofreading  
  
Used the software for: 2+ years

### "True Commerce's EDI is extremely reliable and accurate"

March 14, 2018

4.0

They provide the most state of the art product that enables us to perform our accounting in a very streamlined manner. The ease of use and the reliability of the product makes our job easier All our needs are being met.

Pros

We have had a small number of issues with the data transfers over the past 5 years. It appears that the only time we have issues is when Quickbooks does an update and we have to get our IT involved to get the issues resolved

Review Source

SB

Sylvia B.  
Sales coordinator  
Food & Beverages  
Used the software for: 2+ years

### "Always glitches"

August 14, 2019

4.0

The real benefit is in the time and frustration savings of entering orders and ASN's by hand

Pros

Ease of use, the importing of hundreds of orders has saved us mega time

Cons

very hard to integrate the mapping, this should be able to be done by an individual. I shouln't have to hire a professional ant rediculous hourly rates

Alternatives considered

[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)

Reason for choosing TrueCommerce EDI Solutions

Price

Review Source

EH

Emaly H.  
Director of Operations  
Consumer Goods  
Used the software for: Less than 6 months

### "Do NOT go with True Commerce"

December 23, 2022

1.0

Stay far away from this business. I read other bad reviews and thought to myself that cant be true IT IS every last word. Terrible service, no one follows up its hard ot get in contact with anyone and they have continue to take our money.

Pros

We can say there is absolutely no value in going with TrueCommerce. Stay far away.

Cons

We were promised a product and then later found out that they could actually not deliver that product AFTER we had signed a contract and been confirmed multiple times with their sales guy. It took 3 months for them to go back for forth and we were patient as they tried to figure it out. They said our fault we will give you a refund and cancel the contract/service. It has now been 6 months and we have had to argue to get a refund which we HAVE NOT received, no one can seem to figure out how to cancel the service so that we dont continue to receive more charges. every month we get charged and every time we reach out and have the SAM conversation. Terrible service and we regret even starting business with these people.

Review Source

FK

Faiza K.  
Senior EDI Analyst  
Warehousing  
Used the software for: 2+ years

### "Di Central Consumer Review"

December 5, 2019

4.0

2) Lead time for implementing UK retailers 3) EDIFACT Mapping 4) Sometimes a lot of resources and time is spent in explaining things to di central team in order to get things done

Pros

1) DiWeb turnaround feature is easy to use and understand 2) Customer Support mostly is very responsive 3) Maps customization for US X12 retailers is also great 4) Option to hold data in draft mode is also available 5) Option to print Packing Slip and GS1-128 label is also available

Cons

not much that I can think of at the moment.

Alternatives considered

[TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/)[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)

Reason for choosing TrueCommerce EDI Solutions

This was to implement dropship retailers that are setup via Commerce Hub

Review Source

Michael P.  
Business Systems Manager  
  
Used the software for: 2+ years

### "Good EDI Partners"

January 5, 2018

5.0

Allowed us to integrate our EDI products into our ERP system with customers that require it.

Pros

Di Central provides a good service for small companies looking to integrate with in house software or process EDI Documents via the web.

Cons

Working with the company to add new partners sometimes takes a very long time. Other than this, once things are set up they work great.

Review Source

EG

Erin G.  
office manager  
Food & Beverages  
Used the software for: 1-2 years

### "A solid, upfront, and useable solution!"

August 14, 2019

5.0

Pros

Their many E-learning videos and other resources on navigating their EDI solution.

Cons

The second time we needed to add a partner, the customer service was completely unhelpful. This second partner was a completely different set-up from the first, and while our first set-up was so helpful to the point of practically doing the work for us, it made it very difficult when the second time around our customer service rep expected us to know and understand set-up details of EDI. We were given the bare minimum in service.

Alternatives considered

[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)

Reason for choosing TrueCommerce EDI Solutions

The sales rep was very upfront about our costs, and helped us understand the figures of doing business with TrueCommerce. It was ultimately a really good fit.

Review Source

JD

Jon D.  
Sales Coordinator  
Consumer Goods  
Used the software for: 1-2 years

### "Extensive Unfunctional Functionality"

November 16, 2018

3.0

Overall, you can do all the tasks that you are required to do, and the reach of this EDI is extensie. Unfortunately, the program appears outdated, aside from the look and feel of the UI, there are limitations to certain functions in the program, which can sometimes spend more time than what would generally be required. Should some of the features be refined, the EDI could be quite good.

Pros

The functions and reach of the program was good, many options are provided in terms of the task you are trying to complete on DiCentral. Extensive records are kept, including a user history, which is convenient to recall when you need to trace prior steps.

Cons

While there are numerous functions, those functions are sometimes dysfunctional, if that makes sense. For instance, creating and submitting advanced shipment notices is rather antiquated, as you need to manually type out the dimensions for each line, as opposed to entering the dimensions for each item and having those dimensions applied to the relative items on the relative lines. The UI is also fairly outdated, but this is more of an aesthetic preference, but it can sometimes lead to navigating being rather complicated.

Review Source

PW

Pauline W.  
Key Account Fulfillment Coordinator  
Warehousing  
Used the software for: 2+ years

### "Good to Great Product"

August 21, 2019

4.0

The integration between True Commerce and our Accounting Package - NetSuite. Not having to manually enter Sales Orders/Customer PO's is a massive time saver along with not having to manually create an ASN. Again, Customer Support - fabulous

Pros

Ease of use. Somewhat intuitive. Customer Support is outstanding.

Cons

Still glitches with printing UCC labels. That is a bit frustrating.

Switched from

[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)

Because we could integrate TM with NetSuite - save time on processing orders, and I believe we have a monetary savings also. After initial set up/s you only have to pay per transaction.

Review Source

VR

Verified Reviewer  
Operations Manager/IT manager  
  
Used the software for: 1-2 years

### "A not bad software can fit into most of your business's EDI needs"

April 10, 2018

3.0

Their customer support is dedicated and passionate to solve your problems.

Pros

They basically can fit into almost all of the big ERP system like QB, NS...etc. They can fit into most of the trading partners. We have more than 20 EDI connections with them. They just get rid of their Silverlight based webpage and deploy new like of the portal which is better.

Cons

The software is unstable. You might need to call their customer support once or twice a week to get the problem fixed. The webpage loading time is slow...

Review Source

VR

Verified Reviewer  
Analyste - programmeur  
Chemicals  
Used the software for: 2+ years

### "Review as vendor receiving data from customer"

November 16, 2018

4.0

Pros

We receive regulary maintenance notification, with scheduled mainteance outside of regular operation hour, which is good to keep system up to date without making process down.

Cons

It would be good to be able to specify that if the maintenance is not in a specific range of time, that we don't wan't those notifications.

Review Source

BS

Barbara S.  
Accounting & Admin Manager  
Farming  
Used the software for: 6-12 months

### "DiCentral - Constantly There for Support with Excellent Customer Service"

December 3, 2019

4.0

Using DiCentral provides me with the ease of invoicing our customers in a timely manner, knowing that it was received because of the confirmation given - no need to constantly update emails to send invoices via email. We are currently setting up another customer to receive purchase orders which will streamline both our Sales and Accounting departments.

Pros

I had spoken to a number of companies that provide EDI software before choosing DiCentral. I liked the fact the costs were in Canadian funds, the patience of my Sales contact in answering my questions, the ease of the set up, and the gentleman who patiently assisted me with the launch. I also appreciate the quick response to the support technicians, the availability of Webinars and the ease of payment on a monthly basis.

Cons

The only glitch I have is that I find it challenging to add a new customer to our profile. This may be due to the fact that I have only been using DiCentral for almost a year and only have 2 customer signed up at this time. I am currently working with my Sales contact to rectify this issue.

Reason for choosing TrueCommerce EDI Solutions

We chose DiCentral due to the fact that we could pay in Canadian dollars and that my Sales contact was very helpful in educating us on how it works and what services we would need. There was no overselling or pressure on their part. I know that I can contact him anytime with questions. Excellent customer service is always provided.

Review Source

RW

Randy W.  
Marketing Manager  
Consumer Goods  
Used the software for: 2+ years

### "Simplified order management"

August 21, 2019

5.0

It's helped automate my entire business. Orders are received quicker and get out to the shipping floor quicker. Invoices and tracking are sent out automatically.

Pros

It's ability to find different solutions for each customer. It's not necessarily a plug and play program. Can save you a ton of time and money.

Cons

The interface can sometimes be hard to navigate compared to older versions but I still get done what needs to be done.

Alternatives considered

[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)

Reason for choosing TrueCommerce EDI Solutions

Customer service. Great people to work with. Knowledgeable and pleasant. A great partner.

Review Source

EP

Eric P.  
Vice President  
Information Technology and Services  
Used the software for: 2+ years

### "Exceptional EDI package"

September 19, 2017

5.0

Being able to trade EDI purchase orders, Advance Ship Notifications, Invoices, and a few other misc documents with over 60 different EDI trading partners. Previously we were spending many hundreds of hours per year trying to maintain EDI maps ourselves, and TrueCommerce has taken that load completely off of us.

Pros

HighJump/TrueCommerce has already made the connection and EDI mapping to many hundreds of EDI trading partners and they maintain the EDI maps so we do not need to worry about trading partner EDI map changes.

Cons

TrueCommerce has an automation component called Scheduler, that works wonderfully if you have less than 500 documents per half hour. Above that amount Scheduler sometimes has issues, but 500 per half hour is an immense amount of POs, and the system always works if you export POs by hand (which only takes a few seconds to initiate). Overall, this is a very minor dislike, and won't affect 99.9% of customers.

Review Source

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