# Page 4 | TrueCommerce EDI Solutions Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is TrueCommerce EDI Solutions the right EDI solution for you? Explore 535 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/reviews

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TrueCommerce EDI Solutions

4.3 (535)

[View alternatives](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of TrueCommerce EDI Solutions

## Showing most helpful reviews

Showing 76-100 of 535 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SS

Steve S.  
DIR IT  
Consumer Goods  
Used the software for: 2+ years

### "Love the Value True Commerce Gives"

August 14, 2019

5.0

The cost over our previous provider is fantastic.

Pros

Easy to use. Integrates with my ERP smoothly. Support is excellent, very fast courteous and knowledgeable.

Cons

Would like a bit more automation with our ERP software

Alternatives considered

[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)

Reason for choosing TrueCommerce EDI Solutions

Cost and Ease of use

Switched from

[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)

Cost and Ease of use

Review Source

CW

Cyd W.  
Customer Representative  
Consumer Services  
Used the software for: 2+ years

### "Use between the new and old formats"

August 14, 2019

4.0

the customer service representatives are always helpful and understanding of the situation needing to be resolved

Pros

Not much with the lack of training available. Your customer service is wonderful, but with a question to individual questions needed in a time constraint along with the wait time, it does not assist with out immediate needs.

Cons

The new format is difficult to use especially when needing to print labels for shipping. Containers that need to be added/deleted along with items that need to be separated into different boxes is frustrating. I go back to using the old format most of the time. It seems there are more steps in the new format.

Review Source

HF

Howie F.  
CFO  
Wholesale  
Used the software for: 1-2 years

### "Terrible Support - Find an Alternaitve"

September 1, 2022

1.0

It has been nearly 14 months and we have yet to conduct a single live transaction yet they have been billing use monthly for subscription. Several of the people assigned to our account have left their organization in the middle making things worse. Emails often got unanswered, and this is true with many of the employees I have worked with. A session to troubleshoot a problem is often scheduled 2-3 weeks in the future due to poor staffing.

Pros

The one good thing about TrueCommerce is that there are very few other options out there for EDI so you may be forced into this decision.

Cons

The software requires support from them to work and they are severely understaffed and unable to provide the support you will need.

Review Source

RR

Richard R.  
CSR  
Wholesale  
Used the software for: 2+ years

### "Easy to use"

August 14, 2019

5.0

Pros

TrueCommerce lays out all EDI in an easy to follow and well organized workflow. Once templates have been created, the workflow process is as simple as turning transactions around and filling in the blanks.

Cons

Since the switch to TrueCommerce Foundry, the drag and drop feature, and right click menus have been eliminated, and there is a little more menu-surfing as a result. Overall this isn't a huge inconvenience, but it does slow my workflow by a small percentage. Understandably, this is to make the system more touch-pad friendly, though that functionality does not apply to how I use the software.

Review Source

RS

Rivka S.  
Sales VP  
Wholesale  
Used the software for: 2+ years

### "Overall it's a pretty good solution for businesses that do a lot of EDI transactions"

June 25, 2018

4.0

When it works as planned it saves me a lot of time!!!!

Pros

Customer support is helpful and knowledgeable. It's easy to learn and use. You can process EDI transactions from any computer. It didn't take long to figure out. That's the basic way to use the software. We integrate it with our Quickbooks so I don't have to enter in anything to the system...it's all just a few clicks.

Cons

For just the EDI web version, the site can sometimes run slow...when using the software version, it can also transfer over to QB very slowly. And sometimes things just can't sync for whatever reason which is frustrating.

Review Source

VR

Verified Reviewer  
eCommerce Account Manager  
Pharmaceuticals  
Used the software for: 2+ years

### "Current Customer & not impressed"

February 25, 2019

3.0

Pros

when the software runs it's fine. Not the newest or most up to date software.

Cons

Support is probably the worst. consistently disappointing service. Once you are a customer...quality of the service degrades.

Review Source

BD

Ben D.  
Consultant  
Banking  
Used the software for: 2+ years

### "Worst EDI Solution Provider Out there"

August 23, 2022

1.0

0/10 would never use again or work with.

Pros

Nothing at all, this is a terrible company.

Cons

The support is awful, prepare to wait over an hour each call.

Review Source

LK

Linda K.  
EDI  
Consumer Goods  
Used the software for: 2+ years

### "Great product"

August 14, 2019

5.0

We've been doing business with True Commerce for over 15 years now and we've been very happy with them.

Pros

It's easy to use. If i run into any problems their customer support is superb! They will walk you thru every step and show you how to fix it in the future. If you don't know something they have no problem showing you without making you feel like "you should know this".

Cons

The only problem we have with this software is that we have Sage 50 and some of the discounts that are line items do not come thru to the order when you export the PO into Sage. I have to manually enter them

Review Source

TG

TAMMY G.  
IT Dept  
Consumer Goods  
Used the software for: 2+ years

### "Great entry point for those new to EDI"

September 4, 2019

4.0

The software basics are very good, user interface is very good. Setup for a new customer is not timely, and tech support for complicated import/export can take weeks to resolve. I would recommend this for small business/new to EDI, but perhaps not for those with more complicated needs. It is a good value for what you get.

Pros

TrueCommerce is an easy entry point for those new to EDI - the software is easy to administer, and easy for daily users. Tech support is pretty good. TrueCommerce can handle more complicated situations, and import/export to any ERP or accounting software.

Cons

If you don't use the basic turn-around, or Sage ERP, then you will have to use their tech to set up the export/import. Turn-around time for those projects, while not bad as tech support goes, it is not good enough for your customers! This is a source of frustration. Their setup team is even slower than tech support.

Reason for choosing TrueCommerce EDI Solutions

I don't know.

Review Source

JM

Jenna M.  
Manager  
Wholesale  
Used the software for: 2+ years

### "12/2019 Trimax Review"

December 3, 2019

4.0

We had an issue with submission vs receive date on a PO. Otherwise, we haven't had many issues.

Pros

Cost compared to others. Pretty easy to use/navigate.

Cons

Search feature (by quarter) and format on some docs

Alternatives considered

[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)

Reason for choosing TrueCommerce EDI Solutions

Probably mostly based on price given we only had a few trading partners at the time

Review Source

CR

Candida R.  
Estate & Hospitality Manager  
Wine and Spirits  
Used the software for: 2+ years

### "Great Customer Relations System"

August 21, 2019

5.0

We have all our customer and wine club members records including their purchase history, changes, visits that allow us to provide the highest customer experience.

Pros

Truly appreciate how reliable & simple TrueCommerce EDI Solutions is to work with. I'm constantly having to search customers, orders and having several options to search: via name, phone, comments, activity, address etc. etc. allow our team to provide the best customer service to our clients.

Cons

The only times I'm least happy with the software is the occasional slow downs, but only have several times a year.

Review Source

TM

Tom M.  
Managing Partner  
Wholesale  
Used the software for: 2+ years

### "EDI Integration"

August 29, 2019

5.0

We are having a very good experience of automating functions that have greatly reduced man hours in two functions, invoicing and generating shipping tags.

Pros

I like that we can automate our transactions with other software such as Quickbooks and UPS/Fedex

Cons

Every customer of ours has different requirements for their EDI

Reason for choosing TrueCommerce EDI Solutions

I didn't have the same integrated options with SGS

Review Source

SJ

SIMON J.  
Systems Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Not Enterprise Ready"

March 25, 2020

2.0

Poor. Project Managers don't understand how the applications work. They seems to be working too many projects at once and have a high turnover in personnel.

Pros

Promised Features. Unfortunately features have not ended up working or working as promised.

Cons

Not able to intgrate with Warehousing. This was not mentioned in Sales cycle, only during implementation. Obviously this is a huge deal if you are considering multiple warehouse locations with a developed picking setup. They are unable to integrate with Microsoft Navision/Business Central and have average to low understanding of Enterprise ERP.

Switched from

[Edict Systems WebEDI](https://www.capterra.com/p/168054/WebEDI/)

Promise of more seamless integration for 3PL and Retail Customers.

Review Source

VR

Verified Reviewer  
Supply Chain Manager  
  
Used the software for: 1-2 years

### "Love this software and would definitely recommend!"

June 21, 2018

5.0

Easy data exchange between our company and our trading partners.

Pros

We have always had phenomenal customer support with the software. I like that we can use the same system with multiple different trading partners. I like that everything is kept in one place and stored efficiently.

Cons

Two things. I don't like that I have to use internet explorer on a PC to use all of the features. I would love to be able to use other browsers and possibly in the future a Mac to use the system. Second, I don't think the website is very user friendly. Once I learned the in's and out's of the system I had it down, but training new people is often difficult.

Review Source

CC

CAROL C.  
AMAZON CUSTOMER SERVICE  
Warehousing  
Used the software for: 2+ years

### "User Friendly"

September 4, 2019

5.0

Pros

Our company does not have a whole IT department to assist us with issues it seems to a learn as you go process on our end. So with that partnering with TrueCommerce EDI Solutions they helped us not so tech savvy people in our office get setup and live. To this day they are always a great support when we run into errors.

Cons

We have been very happy with the software and do not have any real issues.

Review Source

VR

Verified Reviewer  
Sales Director / New Accounts Manager  
Retail  
Used the software for: 1-2 years

### "Best EDI Solution Available!"

November 20, 2018

5.0

Overall an A- EDI Provider with a Great Interface and Good Customer Service!

Pros

This is the easiest and best EDI platform to work with that we have tried. Customer service is fantastic to.

Cons

Their call center is in Taiwan and sometimes it is hard to understand the person of the other line.

Review Source

SN

Scott N.  
Purchasing MGR/IT MGR  
  
Used the software for: 2+ years

### "Could not ask for a Better EDI partner"

May 31, 2017

5.0

Pros

True Commerce's web based EDI platform fully integrated with our ERP and website back end NEXTERNAL. Easily handles our order volume of 200 + orders a week. We no longer spend hours entering orders it is done in a matter of minutes. New trading partners are easy to add. True Commerce and Highjump on constantly making improvements and taking this product to the next level.

Cons

Web based transaction manager required silverlight to run. When new version is released this problem should go away.

Review Source

BF

Brian F.  
Customer Service  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Shipping orders with EDI"

August 14, 2019

5.0

Overall we are satisfied now that the new format has been fixed.

Pros

I like the ease of access to be able to get batches of customer orders in and out throughout the day. We take a lot of orders in a day and the ones that comes via EDI are always the easiest and fastest to get processed and shipped out for our customers.

Cons

The new format took away some of the features that made the old EDI format work. In addition to the downtime when it was implemented hurt us a little bit as everything was getting figured out.

Review Source

NL

Natasha L.  
FullFillment Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Navigation and Accessability"

November 26, 2019

4.0

WE have combine multiple trading partners under on Vendor ID which has cut down on the amount of training and accessibility that is needed.

Pros

The ease of navigation through the data is very helpful for my company. We have multiple Trading partners and sorting date is easy.

Cons

The expense of the per kilobyte data transfer can get expensive.

Alternatives considered

[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)

Review Source

GL

Gloria L.  
Office Manager  
Wholesale  
Used the software for: 2+ years

### "Great Customer Service Keeps me from transitioning to any other EDI company"

August 21, 2019

4.0

Very educated and friendly staff makes my life easier.

Pros

Customer service. Companies usually neglect the customer after making the sale. TrueCommerce stays with you every step of the way.

Cons

The price is a bit steep. It would be great to have some deals/discounts for adding a trading partner.

Alternatives considered

[SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)

Reason for choosing TrueCommerce EDI Solutions

Amazing follow up!

Review Source

MB

Megan B.  
Developer  
Paper & Forest Products  
Used the software for: 2+ years

### "Facilitates EDI"

August 14, 2019

3.0

Customer Service response time has improved dramatically over the years.

Pros

Makes it easy to manage EDI mapping / requirements from multiple customers

Cons

The Transaction Manager "service" requires a logged-in user, which goes against the purpose of running a process as a service. This causes a conflict with our company's web filter that is applied on all logged-in user accounts. True Commerce should re-write the "service" following best practice guidelines so that an active user log-in is not required.

Review Source

VS

Vicki S.  
Office Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Fulfills our needs"

August 30, 2019

4.0

Pros

The ease of use for the customer, the company user and the administrator

Cons

There are some specialized things for our non profit that have been challenging but all have been workable

Reason for choosing TrueCommerce EDI Solutions

The free trial made all the difference.

Switched from

[Marcom Portal](https://www.capterra.com/p/115729/MarcomCentral-Enterprise/)

We switched because it did not meet our needs at all.

Review Source

VR

Verified Reviewer  
Shipping Coordinator  
Pharmaceuticals  
Used the software for: 6-12 months

### "Shipping Coordinator"

November 16, 2018

5.0

Most of our customers use EDI now so it makes things so much easier when all the data entry is all in one place.

Pros

Its forgiving for the most part, If a mistake is made it can be removed to the "trash" and redone.

Cons

I'm not sure if its the format from the customer or if its within EDI's software but when printing customers preferred pallet or carton labels, they have to be adjusted and reprinted multiple times to get them right.

Review Source

PE

Patrick E.  
Director of IT  
Printing  
Used the software for: 2+ years

### "DiCentral works like a champ."

November 21, 2019

5.0

Overall DiCentral has allowed us to meet all of our EDI needs, and has allowed us to stay in good standing with our Distributors.

Pros

I like the ease of use. We picked up DiCentral back when our IT staff was small. The software allowed us to send and receive EDI documents without having to hire an EDI specialist.

Cons

Not much. We are able to do everything we need with DiCentral. Nothing bad to say here.

Reason for choosing TrueCommerce EDI Solutions

EiDynamics was recommended to us by our partner and we decided to go with the recommendation.

Review Source

Alyssa H.  
Purchasing Coordinator  
Apparel & Fashion  
Used the software for: 1-2 years

### "EDI"

April 24, 2019

5.0

Pros

This program is easy to understand and we have not experience any major glitches. Many companies use it, as well, so it is easy to send orders with our vendors.

Cons

Sometimes it can be tedious or not available to make edits on orders that have sent.

Review Source

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