ScheduleOnce

ScheduleOnce

4.5 / 5 33 reviews

Who Uses This Software?

ScheduleOnce is an end-to-end scheduling solution that allows businesses to easily connect with prospects and customers throughout all phases of the customer lifecycle.


Average Ratings

33 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ScheduleOnce
  • www.scheduleonce.com
  • Founded 2006
  • United States

About ScheduleOnce

ScheduleOnce is an end-to-end scheduling solution that allows businesses to more easily connect with prospects and customers throughout all phases of the customer lifecycle. ScheduleOnce connects with all major calendar platforms, CRMs, web conferencing tools, and other online channels.


ScheduleOnce Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Meeting Room Booking
  • Multi-Location
  • Online Scheduling
  • Payment Processing
  • Reservations
  • Resource Scheduling

ScheduleOnce Reviews Recently Reviewed!


Occasional integration disconnects but otherwise great performance

Feb 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I had used ScheduleOnce integrated with Outlook calendar for scheduling appointments and checking availability for about a year without problem. The website is simple to use and configure for users. Once setup, you have a custom URL that you can share with clients and potential clients alike. As long as you set your availability and fill your calendar with personal and business events as well, you can be sure SO will only display truly available times to your clients and prevent scheduling errors.

Cons: After a year or so, SO began to allow clients to schedule calls at times my calendar had been marked busy. In addition to this, some scheduled calls would not appear on my Outlook calendar. After searching support and contacting support, it was suggested I uninstall and reinstall the desktop client application. This fixed it immediately but the issue returned again in the future. Support was fast to respond and suggested another technical fix which allowed it to refresh its connection. It was later explored by the support team and an update was issued which has since resolved the problem. It was a frustrating time during this period but SO's support was professional and helped resolve it in a reasonable amount of time.

Capterra-loader

Top notch scheduling system- value priced.

Aug 07, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Scheduleonce is really a wolf in sheeps clothing-- while it appears to be a simple scheduling system, it really houses a comprehensive work flow system. Scheduling is integrated directly with google apps or office 365, calendars, so it's always up to date. Rule based scheduling allows to maximize user flexibility in booking, but prevents overscheduling. I have mine set up to limit new appointments to three per day.

Feedback to users is first rate with a systemized set of follow up reminders, directions, and a follow up once the meeting is concluded.

Cons: Setup is not intuitive and requires a bit of hand holding. The view is worth the climb though-- the system saves way more time then you'd expect once you've perfected your workflow.

Overall: Scheduling an appointment used to take me 15-20 minutes. Now it's a breeze with most set in under two minutes. The follow up automation simply can't be duplicated.

Love it - and clients love it

Apr 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple and fast for clients. Works well on mobile phones. Very pretty GUI.

Cons: For getting automatic bookings (without me having to confirm them), or for people to book a whole series of sessions, I would have to pay much more. So I don't use these options, but would like to.

Overall: I love this scheduler from first sight. Use if for a few years now. I was afraid clients wouldn't like it, and would still want to call me for scheduling. Mistake! They love it. Use it all the time. They like the freedom of seeing all the options and choosing. It's easy and fast for them to use. They use it both for scheduling and for rescheduling.
I did take me a few hours to set it up perfectly (lots of this time was making sure my Google Calendar was all defined well, and all the meetings were in the right length). but the minute i got it up and running, i never had to deal with it any more. it just works perfectly.

Recommendations to other buyers: It really does increase business.

ScheduleOnce is AWESOME for more sophisticated scheduling needs

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Integrations with your CRM, web conferencing, and calendar tools. Great support.

Cons: May be overkill if you only want a very simple scheduler.

Overall: There are quite a few simple scheduling tools out there for small businesses to empower their customers to self-schedule. ScheduleOnce goes beyond that. I've used it in 2 companies to do very custom stuff--in the first company, we were using the WebEx integration to create webianrs automatically with each scheduled meeting. There are lots of sophisticated rules you can use as well to make sure the meetings get routed to the right person based on availability, round robin, etc. In the second company, mapping to Salesforce was key. Huge shoutout to their support staff (especially Suzie and also one of the co-founders, Gilad) for being incredibly helpful with all bugs and feature requests.

Recommendations to other buyers: No.

Saves a lot of time!

Jun 25, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: This programs saves a lot of back-and-forth email communication when trying to get a meeting or call scheduled. We simply send out our link and allow the other person to select a day/time that works well for them.
I really like the different customization options in terms of buffer time, themes, time slots available, booking forms, etc.
We have different virtual trainers on our team and it allows customers to scheduled training at their convenience, and it round-robins who it assigns so there is no extra work required on our end.
We also have different pages set up for different purposes. For example, one type of call may need 30 min and require the customer to answer some question upfront, while another may be a simpler signup for an hour long call.

Cons: The only complaint is that it was a little tricky to set up initially. There are a lot of customization options which is great, but with options comes complexity. Good news is that once we got our master pages and pooled availability set up, it's been working perfectly and we haven't had to make any additional changes.

Capterra-loader

A good calendar software that's better than nothing, though a bit enterprise'y

Apr 06, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: A great calendar management tool compared to sending emails and asking people if a set of times "works for them". Just send them a link and they can pick a time that works from your calendar. Compared to the email route, ScheduleOnce is incredible, and I used it for years.

Cons: Calendly has entered the marketplace with a product that is more user-friendly, more human, and has a great free plan (whereas ScheduleOnce has no free plan). When putting these two side by side, Calendly wins on all fronts, which makes ScheduleOnce irrelevant for me, personally.

Capterra-loader

Amazing product with tons of functions.

Jul 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can do almost everything with this product. And the customer support are really great, fast and good answears.

Cons: At some moments the sync for exchange havent been working, but this is not an usual problem. But got fast support to fix the issue.

Overall: I save a lot of time with the scheduleonce function instead of email times or have to make a lot of calls. The customer just book a time at my businesspage: http://www.mindatorsupport.se/bokatid/

Game-Changer

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything

Cons: No App

Overall: ScheduleOnce has been a game-changer for our business. We are in the internet marketing space and use it for inbound appointments. Their product is incredible, and their service is just as good. We do approximately 300+ bookings a month on multiple booking pages.

The only thing I wish they had is an "app" because we travel a lot and would love to make changes on the fly. They are mobile-enabled, but an app would take it to the next level.

Let me be very clear...there is NO OTHER scheduling tool you should be using. We've tried them on and you get what you pay for with ScheduleOnce.

Perfect scheduling app for product demos

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Integrations with calendars, CRM, conferencing software, and email all at once is amazing. A customer can choose a date/time for their appointment and everything else is done automatically.

Cons: It is a little complex to use and set up. Sometimes it's hard to figure out where certain settings are at.

Great way to schedule training sessions with our new customers!

Apr 13, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software takes the pain out of trying to coordinate schedules to set up a meeting with our clients. I can send them a quick link and they can choose a time to speak with me. Great control over the schedule and plenty of settings to mess around with.

Cons: The options and menus that you need to work through to get the settings exactly the way you want can be a little bit convoluted at times.

Capterra-loader

Eases the process of scheduling meetings.

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Scheduleone has a broad integration capability and we integrated this tool with Office365 and Salesforce in my organization ; helping us schedule virtual appointments with prospective clients and customers easily.
Scheduleone automatically detects differences in time zone , adjusts daylight savings , and removes the need to calculate time zone differences , thereby allowing us interact in our local time.

Cons: The more staffs we have had using scheduleone ,the more expensive it gets. However the quality of the service is top draw.

Capterra-loader

Easy and convenient

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy and simple to use with no training required. The software design is intuitive and easily integrated with other calendars (like google, microsoft outlook, etc). It is also highly customizable

Cons: It is difficult to edit date-specific changes. As this is an important function this should be on the main page, not buried as it is currently

Learning curve, but worth it!

Mar 07, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Besides being a scheduling system, I really love the "multi-user" function. With a sales team located around the globe, it makes it more convenient for new users to just choose a time and the system find the right person to schedule them with.

Cons: It has a steep learning curve. It will take some time for you to learn, and the fact it will cost a little to really get going if you have a medium to large size team.

Overall: It's all about functionality. No other scheduling software is as robust as ScheduleOnce is...

Usability is terrible and awful customer service

Aug 13, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: It does schedule and give many options for functionality

Cons: Limited 3rd party integration. Not user friendly. Still looks like back end coding software. Awful customer service.

Schedule once has helped our appointment show rate double in the last year!

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I'm so happy with how easy this software is to use! We have even embedded the appointment setting page into several websites with ease, and that has helped keep customers on our website!

Cons: The only issue we have ever had was that with the new update, some of our embedded pages stopped working on Ipads.

Very easy to integrate with our internal CRM

Mar 28, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: You scan have multiple links to help keep track of where the meeting requests are coming from. Helps to focus your efforts.

Cons: Nothing really negative to say about this. They send a lot of emails about updates and things like that but I'm sure those can be opted out of.

Easy to Use, Great Value

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, live people support when I need it, cost/value

Cons: hmmm, sometimes the interface is a little clunky if I haven't used it in a few weeks. But it comes back quickly. The difference in terminology between booking page and a user is a little weird and has caused me problems but SO is always nice about correcting the billing.

Overall: Finally, a scheduling software that anyone can use. I manage projects with multiple interviewers in multiple time zones and interviewees who sign up from across the country. Schedule Once handles it all seamlessly and integrates it all on several different calendars for less than $65 a month. Saves me tons of labor time. Clients think I have a huge office, think I am professionally run, and love the convenience of signing up for interview times when they have a minute to do so. For those who don't love the Internet, they can have an admin assistant do it, or they can call me. So it doesn't really limit you. And my goodness they have real LIVE people to help you when you have a little support need. What a pleasure to deal with a company that gets small businesses.

Recommendations to other buyers: Sometimes there are so many settings, be sure to check them all.

Capterra-loader

makes booking easy!

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use this for phone appointments and podcast interviews. Had made scheduling easy because, as the name says, you only have to schedule once -- no more going back and forth. Have used similar services and this is the one I like best. Integrates well with calendars to make sure you don't get double-booked!

Cons: Pretty good as is! Would love an option to be able to get as many add-on calendars as needed, not just package deals.

Overall: big time saver!

Pretty great overall

Feb 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use is amazing, the functionality is great too! I love the concept, to have others book their appointment with you avoids all the back and forth with this product. They have an integrated option where you can have people answer questions before they book the appointment, and everything is automated and integrated into your calendar with google. Perfect!

Capterra-loader

Schedule It Once!

Aug 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Quick and easy scheduling that is automated so I¿m not chasing down clients with missed phone calls, text messages or emails just to make an appointment.

This saves me time and prevents leads from going cold.

I get updated in my email and by text when a new appt schedules.

I can schedule many types of appts on the same page.

It links directly to my google calendar.

Cons: Adding multiple coaches to my scheduler requires same price as administrator user.

Overall: My overall experience with ScheduleOnce is smooth and stress free.

It is easy to set up even if you are not handy with technology.

We use Schedule Once to allow our 200+ employees to keep their schedules.

Nov 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Our organization has 200+ teachers who use Schedule Once daily to allow our students the ability to schedule appointments with them whenever is most convenient for them.

Cons: Schedule Once does not always show clear directions on how to select appointment times, which can be confusing for students trying to make an appointment.

Scheduling Made Easy

Aug 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is easy to set up, change, and use to schedule clients for our entire team.

Cons: The clients have to click on the link, versus being able to offer available times on the email.

Overall: We have several team members that our clients see and this offers our clients to schedule appointments right from our website and no more back and forth on emails!

Great scheduling software.

Jul 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pretty easy to use. Like the fact that the client could cancel without having to call me and I got the information at the same time.

Cons: Once a potential client or client canceled, they would reschedule for themselves which was not good because I didn't always have the calendar updated.

Overall: Great scheduling software.

Off and Running - Busier Than Ever with New Schedulings

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Loaded with features.

Cons: little pricey.

Overall: This is a great addition to our workflow. This virtually eliminated the back and forth emails trying to schedule events with potential customers. SO is so easy to use, is loaded with features and functionality, and really puts our company in another class. Although a little expensive once everything is added up (e.g. G2M interface annual), so far it has been an acceptable cost.

This company clearly has been doing this for a while and has thought of everything. Totally blows Microsoft Bookings out of the water!

Great scheduling software with calendar integration

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are using this software to schedule appointments with potential customers. It automates the process of scheduling an appointment and empowers the customer to see your availability, choose their appointment time, and submit the meeting request. It syncs appointment info directly with my google calendar and sends reminders, allows client to change / cancel if needed.

Cons: The only thing I wish were different about this product is if they offered a fremium version with basic features like some of the competitors in the industry do. But even on the paid plans, their prices are really competitive.

Overall: Saves time scheduling appointments
Empowers my customers to schedule appointments around my open times
Automates the process
Integrates with my google calendar
Sends SMS and/or email reminders of meetings to my customers

Great scheduling, Great support

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Desktop connector syncs with outlook calendars and keeps availability updated in real time.

Cons: Occasionally have issues with a sync related to the connected but support typically handles issues same day via email or phone.

Overall: SO syncs great with exchange calendars, shows accurate and live availability, and also has a great support team should any issues arise. You can connect SO with Google calendars as well. Compared to other schedulers, I recommend ScheduleOnce to most of my clients because I have found it to be the most reliable.

Pre-qualifying leads promises improved focus on conversion

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Form input dependent offerings
Ease of scheduling
Zapier integration

Overall: We're experimenting with switching our current scheduling solution to ScheduleOnce. By determining when to offer an appointment (based on form input) we can spend more time on the clients we really want and less time sifting through the mess of leads. At our busiest time of year, this is worth it no matter what.

Kind of ugly, dated tool with incredible features at a great price.

Feb 06, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The feature set is absolutely perfect for every workflow I've ever tried. It saves TONS of time when setting up meetings, and it's easy enough to embed where it needs to go.

Cons: The admin UI is awful. It looks like an internal corporate tool from the early 2000's. No mobile interface either, which is insane in 2018.

ScheduleOnce is a robust appointment booking system.

Aug 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Through this app, I can effectively manage and accept online bookings. What I like about it is that I can send automated notifications which can reduce missed appointments.

Cons: There are occasional system errors that affected operations. There's also a learning curve when setting up your account.

Used trial schedule once

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use after setup

Cons: Didn't integrate with ServiceM8

Overall: Very good program and would have continued to use but didn't integrate with ServiceM8. Other than that good program.

Best scheduling and time saving tool I use

Dec 07, 2016
5/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: scheduling calls with vendors, sales team, interviews - can get stuck finding a date/time. Instead, I send everyone my calendar so they can grab a time that works for them. saves me time!

Professional Scheduling Tool

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use; professional.

Overall: I love the Schedule Once scheduling tool. It is very easy to use and is very professional. I love that I can send a link via email to a prospect.

Capterra-loader

I use this weekly

Apr 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it is super easy to sort by the type of appointment - completed, scheduled, cancelled, rescheduled, etc.

Cons: I don't like that you can't search by a person's name. This is time consuming to scroll through all entries when looking for something.